# Page 3 | PingPlotter Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is PingPlotter the right Network Troubleshooting solution for you? Explore 176 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/143523/PingPlotter/reviews

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PingPlotter

4.7 (176)

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Last updated January 15th, 2026

# Page 3 - Reviews of PingPlotter

## Showing most helpful reviews

Showing 51-75 of 176 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Kevin K.  
Office Manager  
Law Practice  
Used the software for:

### "Excellent product. It was very helpful in allowing us to determine source of problem"

April 10, 2018

5.0

Pros

It allowed us to identify the source of packet loss and what we needed to do to resolve an issue with phone calls dropping in and out on our VOIP system.

Cons

None. I did not experience any problems with using this software. The review is causing more frustration than using the product.

Review Source

Ruben U.  
Wireless Technician  
Telecommunications  
Used the software for: I used a free trial

### "AWESOME TOOL"

September 28, 2018

5.0

This software has helped me deploy and implament a MDU Wi-FI deployment using multiple devices and technologies to provide a flawless handoff and data transfer on an enormous property

Pros

Easy and intuitive GUI. The option to ping and trace multiple targets at once is a cool and useful feature. Availability to see history and trends at particular times of days. Trace route feature is also useful for tracking network routing issues when roaming thru MDU deployments

Cons

The price is steep, bur aside from that no complaints.

Review Source

SL

Sven L.  
IT Engeneer  
Primary/Secondary Education  
Used the software for: I used a free trial

### "Networktool, very easy to handle and usefull for daily analytics"

June 14, 2023

4.0

We think about buying this great tool to help us daily to see quick in which segment might be a network problem and to be able to act fast and efficient

Pros

The product is very easy to install and selfexplaining in usage

Cons

That the good tools are always have to have a price

Review Source

ZK

Zandre K.  
Tier 2 Network Support Engineer  
Telecommunications  
Used the software for: 2+ years

### "Ping & Plot Investigations"

January 19, 2021

4.0

When the root cause of packet loss on the network cannot be located via manual investigation, Ping Plotter can determine this via longer term monitoring.

Pros

It is sometimes difficult to determine the root cause of degradation within an ISP. With Ping Plotter you can accurately determine where it originates by locating the affected nodes between the network devices.

Cons

Not the most user friendly interface but understandable considering what we are using it for. Graph designs are a bit ugly to look at and sometimes agents do not want to share this with customers.

Review Source

JM

JUAN M.  
TECNICO DE TELECOMUNICACIONES  
Information Technology and Services  
Used the software for: I used a free trial

### "HERRAMIENTA EFICAZ EN VISUALIZACION DE FALLOS"

December 30, 2020

5.0

GRACIAS A ESTA HERRAMIENTA PODEMOS VER LOS FALLOS QUE TIENEN NUESTROS PROVEEDORES DE FIBRA OSCURA. Y TAMBIEN PODEMOS VER EL TRAFICO QUE PRIORIZAMOS POR VARIOS CIRCUITOS DE BGP. EXCELENTE HERRAMIENTA QUE EN ENERO-2021 VAMOS A IMPLEMENTAR COMPRANDO SU LICENCIA PRO.

Pros

GRAFICAS Y VISUALIZACION DEL TRACE ROUTER Y PING POSIBILIDAD DE CREAR AGENTES PARA DISTINTOS EMPLAZAMIENTOS. CREAR UN SERVIDOR WEB PARA VISUALIZACION DESDE UN SERVIDOR EN EXCLUSIVA.

Cons

NO ENCONTRAMOS NINGUNA DIFICULTAD EN EL USO, NI EN LA IMPLEMENTACION DEL MISMO. HABIAMOS PROBADO VERSIONES ANTERIORES Y HEMOS ENCONTRADO EN LA NUEVA VERSION TODOS LOS REQUISITOS.

Reason for choosing PingPlotter

GRAFICAS Y VISUALIZACION DEL TRACE ROUTER Y PING POSIBILIDAD DE CREAR AGENTES PARA DISTINTOS EMPLAZAMIENTOS. CREAR UN SERVIDOR WEB PARA VISUALIZACION DESDE UN SERVIDOR EN EXCLUSIVA. Y LA FACILIDAD DE USO

Review Source

LC

Lucas C.  
Support Analyzer  
Computer Hardware  
Used the software for: I used a free trial

### "Awsome Tool"

July 1, 2023

5.0

Pros

Extremely functional tool in terms of network resolution. Complete and easy to use. I recommend!!!

Cons

Its a simple but strong tool and really fulfilled my demand

Review Source

SM

Scott M.  
Strategy  
Government Administration  
Used the software for: I used a free trial

### "Packet loss issues"

February 26, 2022

5.0

It is the simplest software to identify and resolve any issues related to network problems

Pros

After experiencing video lag and problems on MS Teams and Zoom, PingPlotter allowed me to narrow down and identify the core issues that were causing the problems, and further investigate with the router manufacturer

Cons

It can be complex to know how to use if you do not first watch tutorials or be guided by someone who has experience

Review Source

mark W.  
Principal Technical Services Specialist  
  
Used the software for: 2+ years

### "Very powerful troubleshooting and monitoring tool, useful for routes to different IP's"

February 13, 2018

4.0

Being able to monitor multiple hosts at the same time for reachability during a complex routing change is invaluable

Pros

The thing I like most is the ability look back over a period of time to look at any routing changes that might have occurred overnight or over the weekend

Cons

I think it would be good to have a multiple logins available with a customer view from a web page so that you could customise ping plotter for different customers for devices they would like to check the status of

Review Source

VR

Verified Reviewer  
President  
Management Consulting  
Used the software for: Less than 6 months

### "Great Tool to Use for finding and hopefully fix Network Anomalies"

December 20, 2019

5.0

The use of this software helped me substantiate some issues I was suspecting. It also allowed me to pinpoint where our network was not living up to expectations.

Pros

The software is easy to use. It allows me to ferret out network gremlins that come with implementing new network hardware.

Cons

I would like to see some comparative information in the package to help me interpret the results I see.

Review Source

DM

David M.  
Systems Architect  
Information Technology and Services  
Used the software for: Less than 6 months

### "PingPlotter for Network Troubleshooting"

October 12, 2021

5.0

PingPoltter helped to identify and locate the specific hops that were causing intermittent service interruptions and highy latency issues.

Pros

The product is easy to install and use. It is great for capturing traffic over long periods of time. It comes with a friendly graphical interface which makes it easy to find packet drops and connection failures. This made it easy to identify issues and submit the results to our internet provider for quick resolution.

Cons

I couldn't find any feature that was missing nor could I find anything that wasn't included in the product.

Reason for choosing PingPlotter

Easy to implement, easy to use and was recommended by ISP engineers

Review Source

MG

Martin G.  
Pastor  
Religious Institutions  
Used the software for: I used a free trial

### "Resolved my issue"

May 19, 2020

5.0

My internet was going unstable every 10-20 minutes. My ZOOM calls would suddenly freeze up. My ISP provider went through the normal troubleshooting (reset the modem and router, connect directly to modem, etc.). They even got me to upgrade, which didn't help. When I downloaded pingplotter I was able to see in real-time what was happening. After emailing back and forth with my ISP provider, they finally asked me to hard reset my modem. That didn't 100% resolve the packet loss, but probably provided an improvement of about 90%. I'm satisfied.

Pros

It was very simple to use and helped me to track down the problem to my modem needing a hard reset.

Cons

Not being an expert, it would be difficult for me to criticize the program. It did what it needed to do; resolve my problem.

Review Source

PW

Paul W.  
Owner  
Sports  
Used the software for: Less than 6 months

### "PingPlotter to the Rescue!"

September 8, 2020

5.0

I was getting absolutely no where fast with Spectrum until I installed PingPlotter and began tracing routes, times, and packet loss. Armed with those data points, I was able to force Spectrum to admit that there was an issue with their network, and they have taken steps to fix them. Speeds are up, reliability is up, and problems are down.

Pros

PingPlotter gives me the ammunition I need to force my ISP into action when their system reports everything is fine with my service. Being able to speak with support engineers (two steps above the front-line CSRs who answer the phone) and share with them specific issues is a god sent gift.

Cons

To access much of the functionality of the product you need a paid version. But with diligence and liberal use of the Snip function, you can get by.

Review Source

VR

Verified Reviewer  
Teknisk Säljare  
  
Used the software for:

### "Excellent program to use when you have problem with your internetconnection"

November 20, 2017

4.0

It is really easy to convince/show my internet supplier that i have big problems with my internet Connection (Speed is Awful ow at the moment)

Pros

Í usually check my internetsupplier who is not living up to what they promise. With this program i can make a log file over severel hours (Over Night) to proove to them that the internet Connection is bad (Low Speed).This is of cause very helpful to convince them about the problems that occurs many times during the day/night/weekends etc

Review Source

JA

Juan A.  
Support  
Computer Software  
Used the software for: 1-2 years

### "Your ISP can not trick you with PingPlotter :)"

March 5, 2019

5.0

I live in latin america, and most of the internet service providers still doesn't have fiber channels for all clients, so, when someone uses internet for non buffering content ( can i say Netflix? ), for example gaming, the packet loss becomes a serious problem if the connection quality is bad. The client calls the ISP, and all they do is check internet speed ( not the problem ), but with PingPlotter you can show the eternal problem to a support technician or check the internal LAN in minutes.

Pros

Ability to show packet loss problems Easy of use, even for non technical users

Cons

At the moment the software has everything i needed basic network troubleshooting use.

Review Source

RR

Rich R.  
Proprietor  
Computer Software  
Used the software for: 1-2 years

### "if everything ran as well as PingPlotter"

May 24, 2022

5.0

PingPlotter does what it says. But that's not all. In my two instances using PingPlotter, both times their technical support team offered not only help with product usage, but expert guidance and education to help me understand the nature of my issues. This went far beyond help. Even if another product delivered similar results, the quality of customer service is tops.

Pros

PingPlotter has solved both my ISP related issues AND my own semi-self-inflicted user error.

Cons

This is so minor that I almost don't want to mention it, but in an update using the cloud version, the UI changed enough that I needed help from their support team.

Review Source

Erick Christian R.  
CTO  
Information Technology and Services  
Used the software for: I used a free trial

### "PingPlotter my best companion in Home Office"

May 14, 2020

5.0

I'm able a graphical view of connection on my servers.

Pros

The function that I like the most is the hability to see all my servers on a simple sight. I can see when a Server is getting connection problems or delays.

Cons

I don't like that the trial were only 14 days.

Reason for choosing PingPlotter

Easy to use and setup

Review Source

CR

Cisco R.  
Accounting Manager  
Consumer Goods  
Used the software for: I used a free trial

### "Remote Server Monitoring"

February 9, 2023

5.0

My company recently set up a hosted virtual machine in order to move away from our on-prem server. While connected to the VPN, our remote desktop session was timing out sporadically even though the VPN connection did not drop. This software has helped to determine that there may be an issue with our Cisco AnyConnect client.

Pros

PingPlotter was very easy to setup and use.

Cons

I see no cons if you are using this software to monitor the strength of your internet connections.

Review Source

PM

Patrick M.  
N/A  
Consumer Goods  
Used the software for: I used a free trial

### "Great for diagnosing home network problems"

June 6, 2022

5.0

Fantastic overall experience. I would recommend this product to anyone!

Pros

PingPlotter was very easy to use and intuitive for someone who is not overly familiar with networking. The instructions on the website were very detailed and helpful. The visualizations and graphs were particularly helpful! I was able to use this information to prove to my internet service provider that there were problems. Overall, this is a great tool!

Cons

None! This software works seamlessly and I can't think of any suggestions for improvement.

Review Source

DJ

DENNIS J.  
Owner  
Broadcast Media  
Used the software for: I used a free trial

### "Amazing tool for convincing your IP to fix their equipment!"

February 29, 2020

5.0

Very positive experience overall. Nice to absolutely know what is going on with networking issues rather than guess what might be causing a problem. Graphic representation is so much easier than plotting using a typical trace route program.

Pros

Program was very easy to set up and run. Great for seeing how many hops are between you and your destination as well as what may be causing issues. Graph was very revealing and my provider could not deny that there was a latency issue which returned daily at the same time every day and then went away at night. Armed with that information, it not only helped me to convince them to replace their router but improved their overall network performance as well.

Cons

Documentation could use some improvement, but figuring out how to use it by playing with it was fairly intuitive. Screen capture of the graph didn't work real well and was kind of clunky as well as difficult to see, but taking a photo with my phone camera worked well and was easy to send to my IP by text.

Review Source

VR

Verified Reviewer  
Associate Operations Specialist  
Pharmaceuticals  
Used the software for: Less than 6 months

### "One of the most straight forward programs out there"

April 27, 2023

5.0

Pros

It monitors all the important features and data, but does so in a fairly straight forward way.

Cons

It's a bit confusing when you're using a bunch of tabs and monitoring different networks and/or different target sites.

Review Source

KB

Karthigeyan B.  
Network Consultant  
Information Technology and Services  
Used the software for:

### "Used Ping Plotter Pro for the last 2 weeks, it was really good in getting the hop by hop latency"

May 8, 2018

4.0

Hop by Hop latency with errors which helped to prove the issues with WAN and also to identify the issues in LAN nodes.

Pros

Hop by Hop latency with errors and also helped to get the historical data which is very useful to go back to ISP to highlight our WAN issues and it helped to identify the issues with particular nodes. Graphical representation is very good.

Cons

Intermittent high latency is not clearly visible when I see the report for long time duration like 12 hours or 2 hours., but it shows when I change the duration to 60 min or less. This should be looked into.

Review Source

VR

Verified Reviewer  
Manager of Network Operations  
Telecommunications  
Used the software for: I used a free trial

### "PingPlotter"

September 24, 2019

4.0

I loved it. I have used multiple tools for troubleshooting problems in the networks, but this one is pretty good for people that like to see what's going on.

Pros

I love the tools it provides. You can do traceroutes and pings simply from your command prompt, but PingPlotter allows the user to have visuals... plus, it's shareable.

Cons

There's very little help on understanding what the tools mean. If a user doesn't understand how the traceroute works, they may misinterpret what they're seeing. They could be seeing an issue when, in fact, there isn't really one.

Review Source

LG

Luis G.  
IT Specialist  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "Easy to use great tool to monitor the network"

March 2, 2023

5.0

Pros

We like the ability to monitor the network, see the jittering and drop packages. We love the feature that you can see the traffic graphs and troubleshoot package drops.

Cons

Will be nice if monitoring reports can be printed

Review Source

IE

Ingemar E.  
Eng  
  
Used the software for: Less than 6 months

### "Ping plotter is a fantastic tool giving you a an excellent view of your Internet connection"

October 17, 2017

5.0

OI can tell my Internet suplier how my Internet is working

Pros

We are a church. When viewing streaming videos from the Internet, very often we have interrupts (lags) for some seconds or up to one minute, often in periods. We have a cable ADSL connection. Our Internet supplier Bahnhof asked us to find out if the problem is on our site. They proposed to use Pingplotter. In 14 days we now have used Pingplotter. It is a very nice tool which really shows when Internet become slow and do not response. We see a lot of red stacks for some periods, which we can present to Bahnhof.

Cons

When finished a test period you want to to scroll the time axis. I have not found any way to do it automaticly. I did it manualy with the mouse.

Review Source

MH

MAARTEN H.  
IT Manager  
Religious Institutions  
Used the software for: I used a free trial

### "Good product to see where issues are"

July 14, 2021

4.0

We have since some days very poor internet, while the speed from our router to internet looks like pretty good. With Pingplotter we have seen that there are many packet losses and a very high latency at our provider. Now we are in contact with our provider and we can show them where the issues is. Before the said it was our problem. So it helps very much to have a good discussion with our ISP.

Pros

The possibility to see latency and packet loss in own network and outside at ISP

Cons

Documentation how it works is not easy to find

Review Source

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