--- title: "MSP360 Backup Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is MSP360 Backup the right Managed Service Providers (MSP) solution for you? Explore 254 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/" page_type: "reviews" language: "en" --- MSP360 Backup 4.6 (254) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of MSP360 Backup Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews DE Daniel E Sr Systems AdministratorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “The platform performs reliably for routine backups, and the centralized management console is useful for overseeing multiple systems.“ March 23, 2026 DE Daniel E Sr Systems AdministratorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Licensing structure can become confusing when mixing backup types, endpoints, and add-ons.“ March 23, 2026 DE Daniel E Sr Systems AdministratorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Integration with major cloud providers (AWS, Azure, Wasabi, Backblaze), allowing cost control and storage choices.“ March 23, 2026 KM Ketan M ITInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “The restore process can be a little slow.“ September 30, 2024 MM Maxim M CEOInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “It's highly customizable, supports a wide range of storage providers (AWS, Wasabi, Backblaze, etc.), and has detailed job logs and reporting.“ April 30, 2025 SK Seth K IT ManagerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “Deleting Microsoft 365 user account data is unintuitive and some of the Microsoft 365 integrations in general can take awhile to get a hang of.“ August 13, 2024 KV Kevin V NAComputer Software, Self-employedUsed the software for: I used a free trial. “Great product, has backup to of vms and image based backs“ May 16, 2026 AR Anderson R Analyst ITInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “Lack of customization in your agent and web portal“ August 19, 2024 ## Showing most helpful reviews Showing 1-25 of 254 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Fausto C. Senior Engineer lvl three Computer & Network Security Used the software for: 2+ years ### "A robust backup management solution with an easy-to-use interface." August 13, 2024 5.0 Overall, my experience with MSP360 Managed Backup has been quite positive. It's a solid, dependable solution that strikes a good balance between functionality and user-friendliness. The platform does exactly what it promises - manages backups efficiently without overwhelming you with complexity. While there's room for improvement in areas like restore speed, it generally meets expectations. It may not be revolutionary, but it's certainly a competent and reliable tool. For businesses looking for a straightforward, effective backup management solution, MSP360 is definitely worth considering. It's been a consistent performer in my experience, handling the crucial task of data backup with minimal hassle. Pros The best thing about MSP360 Managed Backup, for me, was how user-friendly it was. I loved that I could easily set it up with different cloud storage services without any fuss. It made managing my backups a breeze - saved me loads of time and headaches. Plus, the interface was so straightforward that I didn't need to be a tech wizard to figure it out. Cons The main drawback I found was that restorations could sometimes be sluggish, particularly when dealing with large amounts of data. It's worth noting that this isn't entirely MSP360's fault, since they don't actually store the data themselves - that's handled by whatever cloud storage provider you're using. Still, it'd be great if they could find a way to optimize the recovery process on their end. Maybe they could streamline how they interface with different cloud services or something. It's not a deal-breaker by any means, but faster restore times would definitely be a welcome improvement. Reason for choosing MSP360 Backup We chose MSP360 Managed Backup over Dropsuite Email Backup because it offered a more comprehensive solution that goes beyond just email backup. MSP360’s flexibility in supporting multiple storage options and its competitive pricing were also key factors in our decision. Additionally, the intuitive interface and robust support provided by MSP360 made it a better fit for our organization’s needs Switched from [Veeam Data Cloud for Microsoft 365](https://www.capterra.com/p/228906/Veeam-Backup-for-Microsoft-Office-365/) We switched from Veeam Backup for Microsoft Office 365 to MSP360 Managed Backup because of the latter's better integration with our existing cloud storage solutions and its more competitive pricing. Additionally, MSP360 offers a more intuitive interface, making it easier for our team to manage backups efficiently. Review Source DE Daniel E. Sr Systems Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Flexible and Cost-Effective Backup Solution" March 23, 2026 5.0 Overall, MSP360 Backup provides a solid and flexible backup solution, particularly for environments that need control over storage destinations and cost. Its ability to integrate with multiple cloud providers and support a range of backup types makes it well-suited for small to mid-sized businesses and IT-managed environments. The platform performs reliably for routine backups, and the centralized management console is useful for overseeing multiple systems. Deployment is straightforward once the architecture is understood, and the encryption and security options are strong. However, the experience is somewhat impacted by occasional complexity during setup. Troubleshooting can also take longer than expected due to vague error messages and logs. In summary, it is a dependable and cost-effective backup solution with strong flexibility. Still, it requires a moderate level of technical familiarity to manage efficiently if you don't have experience with any backup software. Pros The ease of setup and configuration. Backups and restores are simple. Flexible backup options (file-level, image-based, cloud, hybrid). Integration with major cloud providers (AWS, Azure, Wasabi, Backblaze), allowing cost control and storage choices. Reliable and consistent backups with good scheduling and retention policies. Granular restore capabilities (individual files, full systems, point-in-time recovery). Encryption support (in-transit and at-rest). Reasonable licensing model compared to many enterprise backup solutions. Support for Windows Server, workstations, and virtual environments (e.g., Hyper-V) Easy deployment and agent-based setup for endpoints. Cons The restore process can be slower than expected, particularly for large image-based backups. Error messages and logging are sometimes unclear, making troubleshooting more difficult. Licensing structure can become confusing when mixing backup types, endpoints, and add-ons. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing MSP360 Backup Pricing. As a nonprofit, pricing is very critical and we needed a system that could work with fast media for faster restores. Switched from [Barracuda Backup](https://www.capterra.com/p/112950/Barracuda-Backup-Service/) Pricing and outdated appliance hardware. Review Source JH José H. Manager Automotive Used the software for: I used a free trial ### "Reliable image backup with proven restores — UI could be simpler" August 5, 2026 5.0 Trustworthy where it matters most: restores. We verified a byte-identical recovery of data that no longer existed on the source machine, which is exactly what a backup product must deliver. Usability has rough edges, but for the price it is very good value, and we are moving from the trial to a paid license. Pros The backup engine is solid and, more importantly, provably restorable. We run image-based backups of a Windows 11 workstation to an external USB drive: one full backup with VSS, then fast block-level incrementals (about 20 minutes) with roughly 80% storage savings from dedup plus compression. Our acceptance test was restoring a single file from the AES-encrypted image: it came back byte-identical (SHA-256 verified) — and it was a file that had already been deleted from the source disk, so it was a genuine data recovery, not a demo. E-mail failure notifications are dependable: they flagged every scheduled run that failed while the destination drive was unplugged. Scheduling, retention and consistency checks have worked without surprises, and the CLI is handy for automation. Cons File-level restore is unintuitive: the wizard steers you toward full disk restore, and restoring a single file requires right-click > Quick Restore inside Backup Storage, with no search in the image browser. Failure e-mails arrive under the mild subject "completed with warnings", which is easy to overlook when a run actually failed. Creating the bootable recovery USB from the CLI hit a driver-injection error (access denied on a virtual adapter driver) that we had to work around. Review Source AS Alexander S. Founder and Managing Driector Information Technology and Services Used the software for: 2+ years ### "Do not use MSP360" September 6, 2022 1.0 Sometimes I can be a cheapskate. Sometimes being a cheapskate leads me to choose the wrong software. I made that mistake with MSP 360. I have it installed on many client devices and migrating to another software is going to cost me a lot of time. Someday I will find that time and I will be so glad to be off this platform. Pros When I moved to MSP360 it was called Cloudberry Backup and it was not bad. They changed their name and pricing and made everything worse. So I guess the best thing about MSP360 is that it was not always as bad as it is now. Cons The web interface is terrible. It is very difficult to figure out how to navigate the interface to find backup history, restore data, even managing licenses is difficult. The only thing worse than their web interface is the new backup wizard. There are too many ways to mess it up and no easy way to clone configurations accoss multiple devices much less sites. Switched from [WholesaleBackup](https://www.capterra.com/p/265797/WholesaleBackup/) I had been working with Wholesale Backup for a long time and I thought I was overspending. I was wrong and I wish I had not moved to MSP360 Review Source MP Marco P. Director Computer Software Used the software for: Less than 6 months ### "Powerful, cost-effective backup — best for technical users" July 19, 2026 4.0 Solid, cost-effective, and reliable once dialed in. Strongly recommend for technically comfortable users; less so if you want one-click simplicity. Capability and value are top-tier — the learning curve and doc gaps keep it at a 4 rather than 5. Pros Extremely capable for the price. Block-level incremental backups, client-side AES-256 encryption, VSS for open files, flexible scheduling, and long-term GFS retention — all to cheap S3-compatible storage like Backblaze B2, so ongoing cost is a few dollars a year. Restores are granular (single file, any point in time) and there's a full CLI for automation. Once configured it's been rock-solid: runs on schedule with no failures, and block-level keeps each incremental tiny. Cons Powerful but not beginner-friendly. Setup has many options, several actions need an elevated/admin CLI, and some behavior (exclusion masks, retention formats) is under-documented — I had to experiment. My first large backup silently hit a Backblaze storage cap and the error could've been clearer. The account/licensing side was also confusing (standalone app vs. the managed-backup web console). Budget some patience and technical comfort for initial config. Review Source BS Brian S. Owner Computer Networking Used the software for: 2+ years ### "Easy Backups" April 28, 2026 4.0 Easy to set up and use, with a smooth experience that makes managing backups simple and stress-free. Pros MSP360 Backup is dependable, easy to use, and reliable—why I trust it for protecting my data daily!. Cons Shift from perpetual license to subscription model increases long-term cost and reduces ownership flexibility. Review Source KV Kevin V. NA Computer Software Used the software for: I used a free trial ### "MSP360 review" May 16, 2026 4.0 Great product, good featutes, fast upload, has backup to of vms and image based backs, good ui in general Pros Great features, for backup otions great price, great backup cloud options. Great product, has backup to of vms and image based backs Cons editions not greatly explained differences not well, pricing not explained well either. But great overall Review Source EA Erol A. Owner Accounting Used the software for: I used a free trial ### "Easy to set up" May 7, 2026 4.0 As a first time user of this software I must say that I am impressed by it. Its easy to setup and intuitive. Pros Able to use third party storage providers which guarantees the implementation of a hybrid setup. Thus allowing me to use the 1,2,3 rule in backup. Cons Not sure, have not encountered anything. But if i have to think about something it probably would be that it has no additional web interface. Review Source MM Maxim M. CEO Information Technology and Services Used the software for: 1-2 years ### "Flexible and Powerful Backup Solution for Advanced Users" April 30, 2025 4.0 MSP360 has been a dependable solution in our MSP toolkit. It's particularly great for customers who already have preferred cloud storage or want control over backup destinations. While not as "plug-and-play" as other options, the flexibility it provides is unmatched when tailored properly Pros MSP360 offers a flexible, powerful backup platform with support for local, cloud, and hybrid storage. It's highly customizable, supports a wide range of storage providers (AWS, Wasabi, Backblaze, etc.), and has detailed job logs and reporting. The granular restore options and image-based backup are also strong points. Cons The interface can feel outdated and overwhelming for new users. Remote management through the web console (especially in legacy versions) lacks polish. Some errors can be cryptic and require deep digging. Review Source MD Michael D. MSP Cybersecurity Information Technology and Services Used the software for: 1-2 years ### "MSP 360 Great Value" May 2, 2025 5.0 Overall the experience has been great and we have not ran into many if any issues. Pros They do a good job of keeping up to date with the technological needs for MSPs. Cons Seemed like it took quite a bit of time to restore from a backup. Alternatives considered [Cove Data Protection](https://www.capterra.com/p/163343/Backup-and-Recovery/) Reason for choosing MSP360 Backup Pricing ended up being the deciding factor Review Source CT Colten T. Backup Specialist Information Technology and Services Used the software for: 6-12 months ### "Great backup solution" August 13, 2024 5.0 Had a great experience with it! Looking forward to onboard more clients with it. Pros Ease of access and onboarding! Loved the sales team as well. Cons Support leaves something to be desired. Switched from [Datto SaaS Defense](https://www.capterra.com/p/238179/Datto-SaaS-Defense/) Too expensive and kaseya has been making a lot of people upset with their changes. Their support is awful. Review Source BY Bill Y. COO Online Service Director Computer & Network Security Used the software for: 1-2 years ### "Great Solution - Provides an all-in-one backup platform" August 23, 2024 4.0 Pros Very intuitive and logical platform. Provides many cloud storage options. Cons No local storage immutable backups options. Have immuntable cloud options. Restore process is a bit longer than other platforms. Not a huge deal since restores are not an eveyday task. Alternatives considered [Acronis Cyber Protect Cloud](https://www.capterra.com/p/204559/Acronis-Cyber-Protect-Cloud/) Reason for choosing MSP360 Backup Better over all fit for our MSP practice Switched from [ShadowProtect](https://www.capterra.com/p/119881/ShadowProtect/)[CrashPlan](https://www.capterra.com/p/145112/CrashPlan/) Needed all in one solution for on prem and cloud. Review Source PA Pierre A. IT Support Information Technology and Services Used the software for: 6-12 months ### "Owner of Any It Support LLC " August 20, 2024 1.0 It an unreliable services and waste of an investment. Pros You can pick you own cloud storage. That is all i got. Cons Unreliable. I had it for a year and only got 5 successful restore. I had issue with the service ever other week. I reach out to management and vendor support number of time but nothing change. Alternatives considered [Acronis Cyber Protect](https://www.capterra.com/p/237140/Acronis-Cyber-Protect/) Reason for choosing MSP360 Backup Because I wanted to control where i store my data Review Source AB Alex B. Service Manager Computer Hardware Used the software for: 2+ years ### "MSP360 5 Stars" November 4, 2024 5.0 Overall has been huge success to our business. Has made our lives easier and ability to control backups from afar is great. Lots of room to adjust settings and adjust to what we need. Pros Ease of use and overall working. If something isn't working, their support is very respnosive and quick. Cons We've gone through some bugs on the Mac side but those are resolved after an update or so. Annoyances but something that may be expected. Review Source ER Eric R. Owner Information Technology and Services Used the software for: 2+ years ### "MSP360 - A Great Backup Option" September 6, 2022 5.0 Using MSP360 has been a very good experience overall. They provide regular updates to clients that push out and update themselves when I tell them to. The backups have a lot of flexibility in scheduling and recovery options. Once an agent is installed, I can manage every aspect with the web interface, which is very convenient. Pros When I was looking for software to back up customers' computers I needed it to meet certain criteria. Remotely managed (Cloud-based), onsite and cloud for storage, and encrypted. MSP360 hit all those points for me and did it really well. Cons The scheduling backups were more problematic for me in the beginning when I used the software, but it has improved over the years. Review Source EK Eric K. Owner Computer & Network Security Used the software for: 2+ years ### "MSP360 a backup solution for MSPs and Corporations" December 20, 2022 5.0 Very happy overall. MSP360 allows us to manage a centralized SaaS backup and recovery platform. All jobs are managed from a central console. We can use multiple storage providers for redundancy and can manage our own encryption keys. Pros For us, MSP360 checks all the boxes. One of the few providers that support connecting to third-party storage providers like BackBlaze B2, Amazon S3, MS Azure, Drive E2, etc. They offer storage, but it is not required. They allow customers to create and manage their encryption keys. Multiple backups options, retentions, and schedules are supported. Additionally, support is very responsive. Cons The licensing was convoluted to get volume discounts in the past, but they have fixed those issues. The recent addition of FFI backups requires support to enable it on some third-party S3 buckets. Alternatives considered [Acronis Cyber Protect](https://www.capterra.com/p/237140/Acronis-Cyber-Protect/)[Azure Backup](https://www.capterra.com/p/169885/Azure-Backup/)[Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Review Source TB Tonia B. IT Administrator Non-Profit Organization Management Used the software for: 6-12 months ### "MSP360 Managed Backup Review" June 22, 2023 5.0 My over all experience with MSP360 has been good. When setting up MSP360 the account reps and support helped to ensure everything was being set up and working correctly. Pros The full image back up and the incremental backup. I can choose how often a backup happens and what is backed up as well. Cons MSP360 can be difficult to set up, if you are not carful you may have files on shared drives that do not back up as expected. There is a definite learning curve. Reason for choosing MSP360 Backup We were already using Cloudberry and wanted to give MSP360 a chance as well. Review Source TD Tejas D. Lead IT Administrator Retail Used the software for: 2+ years ### "MSP 360 Backup Product Review" November 21, 2023 4.0 Pros All the offered features like backup, schedule, manageability, encryption, data restoration etc. Cons when in need of for the support there are too many KBs shared through email to go through and perform the investigation by our own. That leads to maximum investment of time. In please of that I would suggest MSP 360 to give a call back as soon as possible to the customer to provide the appropriate solution. Reason for choosing MSP360 Backup Easy to use compared to other products.. Review Source Fred G. President Computer & Network Security Used the software for: 1-2 years ### "A reliable backup platform to work with" September 6, 2022 5.0 Overall, a great solution and great addition to our MSP business. Pros Being able to brand the client as our own and receiving daily reports of the backup are top notch features. Cons Learning curve is a bit steep, but given the features and capabilities, that is to be expected. Review Source VR Verified Reviewer IT manager Telecommunications Used the software for: 1-2 years ### "Great Solution" September 6, 2022 5.0 I work with MSP360 since before the rename , when it was cloudberry backup Never add issue and really good support Pros Work great Easy to configure Fast Backup Cons web portal need more details but still work good Alternatives considered [Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Reason for choosing MSP360 Backup price is just better Review Source SF Steve F. Director Information Technology and Services Used the software for: 2+ years ### "Long term (7+ years) MSP user" September 8, 2022 5.0 MSP360 (or Cloudberry as it was 7 years ago) is one of our longest vendor relationships and one I've never had to revisit. We rely on the product for peace of mind, and as head of the company I appreciate it as much as my engineers do. Anyone in IT for a decent period of time has felt the gut punch feeling from a server issue and having to recover data from backups, MSP 360 has always had our back! Pros We use MSP360 for most of our customers on a variety of platforms and servers. It's a mature product and one rely on. Cons If pushed, I remember in the past there being a few times we had to chase support. But in the last 2 to 3 years this seems to have been addressed anyway. Reason for choosing MSP360 Backup It worked, it's reliable, it's cost effective. Review Source Matt C. President Computer & Network Security Used the software for: 2+ years ### "Best backup Option" September 6, 2022 5.0 Works well, and it is easy to use... Pros I can backup to any datastore, many options Cons in order to use the managed version of this software, I must pass the password to my data to MSP360. I wish there was a way to "trust no one". If you need this, you can still purchase the legacy version of their product. The company can sometimes roll out new features, without in depth documentation. Review Source TD Tobin D. IT Director Information Technology and Services Used the software for: 1-2 years ### "Worth a second look" September 6, 2022 5.0 Pros I liked how easy this program is to setup and manage for multiple customers. Cloud backup setup was straight forward as well. Cons Selfishly wish this was integrated into NinjaRMM. Review Source RW Richard W. Data Processing Specialist and DBA Higher Education Used the software for: Less than 6 months ### "Solid and Reliable" September 6, 2022 5.0 Pros MSP360 Managed backup was first brought to my attention by the AWS team. It has been a solid performer. After getting it set up, I have had no issues ever. While Setting it up, I had one setting wrong, and their support was able to quickly point out the problem and get things running. This was the only time an archive has ever failed. But it proved the fail reporting process is solid. The SAAS management console allows me to check and maintain backups from anywhere. The phone app gives very quick and user-friendly access to job status and allows the ability to kick off processes manually in just a few taps. Cons There is nothing I have found that is a downside. There were a couple of minor hitches setting things up, but support was able to find the problems and help me fix the issues quickly. Review Source HB Hada B. Software Developer Computer Software Used the software for: 6-12 months ### "Excellent alternative for enterprise file backup" August 19, 2019 4.0 Using this software has been a great benefit since we keep our information backed daily so that in the event of any server failure we will be calm, also because all the files that we upload to the cloud through this software are kept extremely secure by the encryption provided by it that someone can access them without our approval is really impossible and that gives us peace of mind to be able to focus on other activities. Pros I like this software because it has aspects that make it really efficient at the business level, such as the speed it has when creating backups, since it doesn't matter where the files to which the backup is being created come from, it is No matter the size, the speed is the same, it may be able to create non-repeated backups because it has a very versatile function, also provides its users with support for a variety of backup sources as well as the that images from platforms such as Amazon S3 can be restored and the best thing is that if you have any questions about this software your support team provides immediate attention, this is how I consider this software to be ideal for business-level support because it gives everything you need and It is very easy to use . Cons One of the disadvantages is that this software cannot be managed centrally, so it is not very easy to say that process, however, rather than something negative, I consider it something that could be implemented to facilitate its use even more. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.