# MSP360 Backup Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MSP360 Backup the right Managed Service Providers (MSP) solution for you? Explore 249 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews --- MSP360 Backup 4.6 (249) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 10th, 2026 # Reviews of MSP360 Backup Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews DE Daniel E Sr Systems AdministratorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “The platform performs reliably for routine backups, and the centralized management console is useful for overseeing multiple systems.“ March 23, 2026 DE Daniel E Sr Systems AdministratorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Licensing structure can become confusing when mixing backup types, endpoints, and add-ons.“ March 23, 2026 DE Daniel E Sr Systems AdministratorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Integration with major cloud providers (AWS, Azure, Wasabi, Backblaze), allowing cost control and storage choices.“ March 23, 2026 SK Seth K IT ManagerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “Deleting Microsoft 365 user account data is unintuitive and some of the Microsoft 365 integrations in general can take awhile to get a hang of.“ August 13, 2024 MM Maxim M CEOInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “It's highly customizable, supports a wide range of storage providers (AWS, Wasabi, Backblaze, etc.), and has detailed job logs and reporting.“ April 30, 2025 AR Anderson R Analyst ITInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “Lack of customization in your agent and web portal“ August 19, 2024 SM Samantha M Jr Network EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “What I like most is that it is a complete software where msp can manage everything related to data protection, secure remote access and more in just one place“ August 19, 2024 KM Ketan M ITInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “The restore process can be a little slow.“ September 30, 2024 ## Showing most helpful reviews Showing 1-25 of 249 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Fausto C. Senior Engineer lvl three Computer & Network Security Used the software for: 2+ years ### "A robust backup management solution with an easy-to-use interface." August 13, 2024 5.0 Overall, my experience with MSP360 Managed Backup has been quite positive. It's a solid, dependable solution that strikes a good balance between functionality and user-friendliness. The platform does exactly what it promises - manages backups efficiently without overwhelming you with complexity. While there's room for improvement in areas like restore speed, it generally meets expectations. It may not be revolutionary, but it's certainly a competent and reliable tool. For businesses looking for a straightforward, effective backup management solution, MSP360 is definitely worth considering. It's been a consistent performer in my experience, handling the crucial task of data backup with minimal hassle. Pros The best thing about MSP360 Managed Backup, for me, was how user-friendly it was. I loved that I could easily set it up with different cloud storage services without any fuss. It made managing my backups a breeze - saved me loads of time and headaches. Plus, the interface was so straightforward that I didn't need to be a tech wizard to figure it out. Cons The main drawback I found was that restorations could sometimes be sluggish, particularly when dealing with large amounts of data. It's worth noting that this isn't entirely MSP360's fault, since they don't actually store the data themselves - that's handled by whatever cloud storage provider you're using. Still, it'd be great if they could find a way to optimize the recovery process on their end. Maybe they could streamline how they interface with different cloud services or something. It's not a deal-breaker by any means, but faster restore times would definitely be a welcome improvement. Alternatives considered [Dropsuite Email Backup](https://www.capterra.com/p/209910/Email-Backup/) Reason for choosing MSP360 Backup We chose MSP360 Managed Backup over Dropsuite Email Backup because it offered a more comprehensive solution that goes beyond just email backup. MSP360’s flexibility in supporting multiple storage options and its competitive pricing were also key factors in our decision. Additionally, the intuitive interface and robust support provided by MSP360 made it a better fit for our organization’s needs Switched from [Veeam Data Cloud for Microsoft 365](https://www.capterra.com/p/228906/Veeam-Backup-for-Microsoft-Office-365/) We switched from Veeam Backup for Microsoft Office 365 to MSP360 Managed Backup because of the latter's better integration with our existing cloud storage solutions and its more competitive pricing. Additionally, MSP360 offers a more intuitive interface, making it easier for our team to manage backups efficiently. Review Source RM Ross M. Director Information Technology and Services Used the software for: 1-2 years ### "Great Product" October 11, 2024 5.0 I used this for server backup mostly, it is better than any other product I have used. Pros Great price for the level of features, can't beat it. Cons Need to setup your own backup storage first. Alternatives considered [Acronis Cyber Protect](https://www.capterra.com/p/237140/Acronis-Cyber-Protect/) Reason for choosing MSP360 Backup The price was much better for the level of features. Review Source BS Brian S. Owner Computer Networking Used the software for: 2+ years ### "Easy Backups" April 28, 2026 4.0 Easy to set up and use, with a smooth experience that makes managing backups simple and stress-free. Pros MSP360 Backup is dependable, easy to use, and reliable—why I trust it for protecting my data daily!. Cons Shift from perpetual license to subscription model increases long-term cost and reduces ownership flexibility. Review Source PA Pierre A. IT Support Information Technology and Services Used the software for: 6-12 months ### "Owner of Any It Support LLC " August 20, 2024 1.0 It an unreliable services and waste of an investment. Pros You can pick you own cloud storage. That is all i got. Cons Unreliable. I had it for a year and only got 5 successful restore. I had issue with the service ever other week. I reach out to management and vendor support number of time but nothing change. Alternatives considered [Acronis Cyber Protect](https://www.capterra.com/p/237140/Acronis-Cyber-Protect/) Reason for choosing MSP360 Backup Because I wanted to control where i store my data Review Source DE Daniel E. Sr Systems Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Flexible and Cost-Effective Backup Solution" March 23, 2026 5.0 Overall, MSP360 Backup provides a solid and flexible backup solution, particularly for environments that need control over storage destinations and cost. Its ability to integrate with multiple cloud providers and support a range of backup types makes it well-suited for small to mid-sized businesses and IT-managed environments. The platform performs reliably for routine backups, and the centralized management console is useful for overseeing multiple systems. Deployment is straightforward once the architecture is understood, and the encryption and security options are strong. However, the experience is somewhat impacted by occasional complexity during setup. Troubleshooting can also take longer than expected due to vague error messages and logs. In summary, it is a dependable and cost-effective backup solution with strong flexibility. Still, it requires a moderate level of technical familiarity to manage efficiently if you don't have experience with any backup software. Pros The ease of setup and configuration. Backups and restores are simple. Flexible backup options (file-level, image-based, cloud, hybrid). Integration with major cloud providers (AWS, Azure, Wasabi, Backblaze), allowing cost control and storage choices. Reliable and consistent backups with good scheduling and retention policies. Granular restore capabilities (individual files, full systems, point-in-time recovery). Encryption support (in-transit and at-rest). Reasonable licensing model compared to many enterprise backup solutions. Support for Windows Server, workstations, and virtual environments (e.g., Hyper-V) Easy deployment and agent-based setup for endpoints. Cons The restore process can be slower than expected, particularly for large image-based backups. Error messages and logging are sometimes unclear, making troubleshooting more difficult. Licensing structure can become confusing when mixing backup types, endpoints, and add-ons. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing MSP360 Backup Pricing. As a nonprofit, pricing is very critical and we needed a system that could work with fast media for faster restores. Switched from [Barracuda Backup](https://www.capterra.com/p/112950/Barracuda-Backup-Service/) Pricing and outdated appliance hardware. Review Source IS Igor S. IT Consultant Information Technology and Services Used the software for: 2+ years ### "Act as a MSP easily!" September 6, 2024 4.0 I'm using it to delivery a reliable backup solution for some years and have no issues during that time. Pros It's a low cost solution with all necessary tools to a Service Provider deliver to the clients the most important that is a complete backup solution. Cons The way we register local backup storage locations. Alternatives considered [Backblaze B2 Cloud Storage](https://www.capterra.com/p/155180/Backblaze-for-Business/) Reason for choosing MSP360 Backup To act as a service provider directly with the owner of the solution. Review Source MB Marco B. IT Consultant Information Technology and Services Used the software for: 2+ years ### "They Got Your Back Up!" August 14, 2024 5.0 I've been with MSP360 for over 10 years. Our backup as a service offering wouldn't be possible without MSP360. The margins in this industry are razor thin and the competition is fierce. You need them on your team. Pros Their platform is rock solid. So many new features, always new being added and their support is amazing. Cons You do need to have some experience with cloud backup services and understanding of different OS platforms to maneuver the setup. Overall, once you get the hang of where everything is, it gets easier. Switched from [Livedrive](https://www.capterra.com/p/266844/Livedrive/) Livedrive was aquired by J2 Global and increased the prices significantly. Trying to pass on these price gouges to clients was impossible. Lost thousands of customers. Review Source DP Donnie P. Systems Administrator Information Technology and Services Used the software for: 1-2 years ### "Fantastic -- The service is exactly what it should be." August 26, 2024 5.0 I was previously a Carbonite partner, and MSP360 Managed backup is an absolute breath of fresh air. It works, it is easily managed, the website is fantastic. I can easily restore, edit the backup scheme, and more from the website-- which is very responsive. The onboarding process was a cinch, the support is fantastic (not that I need it often). The pricing is more than fair, and gives you a lot of choice between different storage platforms. I personally use Backblaze B2, and it works so, so well. Pros Price, ease of use, transparency, speed, and support are all top-notch. Cons Honestly, I cannot fault this at all. Like anything that costs money, it could always be cheaper... but the price is extremely good. Switched from [Carbonite](https://www.capterra.com/p/223152/Carbonite/) Carbonite is terribly slow, expensive, inflexible, and error prone. Review Source KV Kevin V. NA Computer Software Used the software for: I used a free trial ### "MSP360 review" May 16, 2026 4.0 Great product, good featutes, fast upload, has backup to of vms and image based backs, good ui in general Pros Great features, for backup otions great price, great backup cloud options. Great product, has backup to of vms and image based backs Cons editions not greatly explained differences not well, pricing not explained well either. But great overall Review Source EA Erol A. Owner Accounting Used the software for: I used a free trial ### "Easy to set up" May 7, 2026 4.0 As a first time user of this software I must say that I am impressed by it. Its easy to setup and intuitive. Pros Able to use third party storage providers which guarantees the implementation of a hybrid setup. Thus allowing me to use the 1,2,3 rule in backup. Cons Not sure, have not encountered anything. But if i have to think about something it probably would be that it has no additional web interface. Review Source JM James M. Tech Ops Information Technology and Services Used the software for: 2+ years ### "Extremely customisable and reliable" September 7, 2022 5.0 We have been using it for 5+ years and would have stayed if it wasn't good enough for our clients. It's also great to be able to brand the installation client for a professional look. Pros It is very easy to use and offers a wide range of configuration options. Initial setup is quick and the costs are reasonable. It's also especially good to be able to pick multiple Cloud storage providers as well as having a local backup to NAS as an option. Cons Some of the monitoring reports could be expanded upon, and also some of the Restore filters to enable to browse/search certain archived files could be improved. Alternatives considered [Acronis Cyber Protect](https://www.capterra.com/p/237140/Acronis-Cyber-Protect/) Reason for choosing MSP360 Backup Ability to brand and also customisation of cloud storage providers. Review Source JC James C. Owner Information Technology and Services Used the software for: 2+ years ### "Awesome Backup Software" September 6, 2022 5.0 Pros Hands down the best backup software for the value and features offered. Cons Some features are only available if you choose certain S3 providers. Like the immutable write features for example. It isn't really a problem if you know ahead of time. Alternatives considered [Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Reason for choosing MSP360 Backup Veeam wasn't the most friendly to setup and administration seemed a little bit confusing at times. Review Source AR Alexander R. Network and Security Engineer Computer Software Used the software for: 2+ years ### "Mostly works, a few caveats" September 6, 2022 4.0 Works well enough for most things except immutability Pros Cheaply and reliably encrypts and ships backups to Amazon for long-term storage as an LTO tape alternative. Once setup, it's pretty set-and-forget. Cons Automation around the product is somewhat difficult (e.g., automating ad-hoc restores from Rundeck). Also, immutable storage is complicated when you have a simple use-case, such as needing to backup SQL database backup files like transaction logs. It's not just a toggle-switch. Reason for choosing MSP360 Backup Easier to train other users on Switched from [Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Tape was too slow for restores of old data and hardware failures were too frequent. Review Source RL Rob L. Owner Information Technology and Services Used the software for: 1-2 years ### "MSP360 Works at local and offsite backups" September 6, 2022 4.0 Good low cost backup solution. Pros Easy to use backup software. YOu can do cloud only, local only or both which is the best option. You can pick your cloud backup service like Wasabi. Cons I know it's a security thing but if you lose your encryption password your backups are gone. Keep those safe! Alternatives considered [ShadowProtect](https://www.capterra.com/p/119881/ShadowProtect/) Reason for choosing MSP360 Backup Lower cost alternative and support is better. Review Source DB Diego B. security information manager Information Technology and Services Used the software for: 1-2 years ### "The best backup tool" August 23, 2024 5.0 The best backup tool used to date, in terms of functions and management. Combined with other technologies, it has enabled us to create new products for customers. Pros The basis of data protection offers high-level encryption. Cons non-customizable application version per device Review Source AR Anderson R. Analyst IT Information Technology and Services Used the software for: 1-2 years ### "The importance of testing solutions" August 19, 2024 5.0 Pros I can carry out complete proofs of concept, which greatly benefits me when deciding which product to choose. Cons Lack of customization in your agent and web portal Review Source DC David C. IT Manager Internet Used the software for: Less than 6 months ### "Great Backup platform" August 21, 2024 5.0 Great overall, it works as described and have a pletora of features. Pros the custom installation process of agents Cons license management could be more intuitive Review Source VR Verified Reviewer Director, Medical Writing Team Lead, Content Management Biotechnology Used the software for: Less than 6 months ### "Server Backup: The best and most flexible option despite some issues" November 25, 2017 5.0 Pros I'm focusing this review on the Server Backup edition of CB backup. It's incredibly flexible in terms of configuration and storage options. It will work with just about any cloud provider that you might need, including Backblaze B2. The interface is pretty good , at least compared to the competition. It's got some quirky elements, but I've been able to figure out how to do most things pretty easily. Basically, if you want to choose your storage provider separately and are looking for a tool to access that storage, that can work with different providers and offers multiple backup sets, it seems like the best choice, at least in this price range. The server backup edition offers OS backup, system state backup and bare metal backup restore, which is really nice. I'm using it on WHS2011, where I've previously had to cobble together a mix of Windows server backup and 3rd party options. So far it looks like I'll be able to do it all with Cloudberry which is great, and in addition, combine local and cloud backup flexibly. Cons Backup version control could be improved. I've used crashplan in the past, which has abandoned its consumer market - but crashplan had excellent control of version saving so you could save more recent versions and less older versions - while always retaining some older backups in case you need to do a restore from an older period. Hopefully, CB will improve version control. Another issue for me is the business model. I'm not thrilled that I need a license for every single machine I want to backup - but the real kicker is that there is a 1TB limit on cloud storage with all the editions except the very expensive Ultimate edition. This is surprising at first because Cloudberry is not providing the storage! It is a purely arbitrary limitation that has nothing to do with software capabilities. These days, with large media files, 1 TB is not so large. You really have to search the website to even find this out - it's not described in the product specs. So $29 for the basic desktop version - but if you want to backup all those movies and music and home videos - the price goes up by 10x. On the other hand, they seem to be willing to release that limitation in exchange for a review, so that's okay. The progress bars are not very helpful - you can't really see how much is waiting to be backed up and it's difficult to see how much is currently in the backup storage. Beyond that major issue, I've run into some glitches - but nothing that keeps me from using the software. Review Source EK Eric K. Owner Computer & Network Security Used the software for: 2+ years ### "MSP360 a backup solution for MSPs and Corporations" December 20, 2022 5.0 Very happy overall. MSP360 allows us to manage a centralized SaaS backup and recovery platform. All jobs are managed from a central console. We can use multiple storage providers for redundancy and can manage our own encryption keys. Pros For us, MSP360 checks all the boxes. One of the few providers that support connecting to third-party storage providers like BackBlaze B2, Amazon S3, MS Azure, Drive E2, etc. They offer storage, but it is not required. They allow customers to create and manage their encryption keys. Multiple backups options, retentions, and schedules are supported. Additionally, support is very responsive. Cons The licensing was convoluted to get volume discounts in the past, but they have fixed those issues. The recent addition of FFI backups requires support to enable it on some third-party S3 buckets. Alternatives considered [Acronis Cyber Protect](https://www.capterra.com/p/237140/Acronis-Cyber-Protect/)[Azure Backup](https://www.capterra.com/p/169885/Azure-Backup/)[Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Review Source Helene V. Director, Content Public Relations and Communications Used the software for: 6-12 months ### "MSP360 the easiest and safest way to make computer backups" June 7, 2022 5.0 We needed to back up all the computers in the office, without the need to hire outside help, so we purchased this software which turned out to be very good, easy to use and extremely secure with all the backups it backs up. A very efficient software to keep your files backup safe. It is also very easy to use without the need to hire external companies to do the job. The best of all is that if there is any doubt or inconvenience, the technical service will always be ready to solve it. Pros It has a great backup capacity, since we were able to make backup copies of each computer in the company and although it took a long time to do it, due to the amount of information, it did not present any kind of inconvenience. The email alerts are very efficient, because they warn us if there is any problem in any of the machines. The technical support provided good support in the steps where we did not know how to perform any action when running the software. Cons I had some errors when installing the software and some backups, but the technical support was very efficient in helping us with that. The prices are cheap if you look month to month, but you have to pay a whole year in advance, which is a considerable expense for some companies, especially start-ups. Review Source Fred G. President Computer & Network Security Used the software for: 1-2 years ### "A reliable backup platform to work with" September 6, 2022 5.0 Overall, a great solution and great addition to our MSP business. Pros Being able to brand the client as our own and receiving daily reports of the backup are top notch features. Cons Learning curve is a bit steep, but given the features and capabilities, that is to be expected. Review Source VR Verified Reviewer IT manager Telecommunications Used the software for: 1-2 years ### "Great Solution" September 6, 2022 5.0 I work with MSP360 since before the rename , when it was cloudberry backup Never add issue and really good support Pros Work great Easy to configure Fast Backup Cons web portal need more details but still work good Alternatives considered [Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Reason for choosing MSP360 Backup price is just better Review Source David C. Director Information Technology and Services Used the software for: 1-2 years ### "Overall a good product" September 7, 2022 4.0 It's been working well as a backup solution for my business needs. Pros Reliable backups with multiple cloud store platform options. Good dashboard where you can keep track of backups, current and historic. Cons Ongoing small issues which don't seem to get resolved. e.g. date issue with email notifications, where backup date switches between US and EU format making it confusing for customers. Switched from [CrashPlan](https://www.capterra.com/p/145112/CrashPlan/) Features and security. Review Source MS Mark S. Director of Technology & Partnerships Information Technology and Services Used the software for: 1-2 years ### "MSP360 is THE affordable backup for MSPs and small businesses" September 6, 2022 5.0 Support has been great and with Wasabi storage, we're good to go! Pros It's price point so we can make our margins but the client can still afford it. Cons It can take some time to get the first full backup. Switched from [Barracuda Backup](https://www.capterra.com/p/112950/Barracuda-Backup-Service/) Less expensive and better margins Review Source DM Davide M. Director Computer Networking Used the software for: 1-2 years ### "Great chance to solve our customers' needs" September 12, 2022 4.0 Great esperience: we use it in the MSP scenario with great business success: our customers find our service unique, from different point of view: partner support is great and solved us every problem very quickly. Pros It's one of the real "on-the-cloud" solution, with only very poor effort to install agents on premise. Great reporting tools and very broad set of configurable features. Definitively our choice, after 6-months software selection. Cons at the moment nothing relevant for a negative rate. Reason for choosing MSP360 Backup costs, feature set, partner support, reports and integration with our choices about cloud object storage (Wasabi and AWS S3). Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.