--- title: "MSP360 Backup Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MSP360 Backup Software - reviews, pricing plans, popular comparisons to other Managed Service Providers (MSP) products and more." source_url: "https://www.capterra.com/p/143536/MSP360-Managed-Backup/" page_type: "product" language: "en" --- # MSP360 Backup Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MSP360 Backup ## What is MSP360 Backup? MSP360 Managed Backup is a centralized, multi-platform backup solution for MSPs. It offers automated backups, compliance-ready security, white-labeling, and seamless integration with MSP360 RMM and PSA tools. With flexible pricing and vendor-neutral storage support for Amazon S3, Microsoft Azure, Wasabi, Backblaze B2, and more, it enhances data protection while optimizing costs. ## What is MSP360 Backup used for? [Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[Server Backup](https://www.capterra.com/server-backup-software/)[Backup](https://www.capterra.com/backup-software/) Recognitions Shortlist Overall rating Based on 254 user reviews Reviews sentiment Positive 96% Neutral 3% Negative 1% Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Managed Service Providers (MSP) / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## MSP360 Backup alternatives Highest Rated [Salesforce Backup](https://www.capterra.com/p/265572/Salesforce-Backup/) [4.8 (80)](https://www.capterra.com/p/265572/Salesforce-Backup/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/265572/Salesforce-Backup/) [4.6 (1,201)](https://www.capterra.com/p/171884/IDrive/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (375)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (297)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/143536/MSP360-Managed-Backup/alternatives/) ## FAQs about MSP360 Backup Overview ### What problems does MSP360 Backup solve? MSP360 Backup solves unreliable backups, vendor lock-in, and costly offsite protection by letting IT teams, MSPs, and small businesses automate local, cloud, and hybrid backups across many storage providers. It helps recover deleted files, restore systems after server failures, enforce encryption and retention policies, and centrally monitor backups across distributed devices. Answer based on 208 reviews Overview ### Which roles and teams benefit most from MSP360 Backup? MSP360 Backup is most used by IT administrators, systems engineers, consultants, and managed service teams that need centralized backup, recovery, and endpoint protection across client or internal environments. Small business owners, directors, and C-suite leaders benefit from reliable disaster recovery, simplified oversight, and cost-effective data protection for business continuity. Answer based on 250 reviews Overview ### What company size and industries is MSP360 Backup built for? MSP360 Backup is for small IT service providers, with 89% of reviewers from small businesses and 37% from Information Technology and Services. It also serves Managed Service Providers, VARs, and system integrators, with additional use in Computer and Network Security at 11% and Computer Software at 6%. Answer based on 253 reviews Features and Usability ### What are the key features of MSP360 Backup? MSP360 Backup includes core backup and recovery features like cloud backup, backup scheduling, incremental and image-based backup, and web access/restoration. Key differentiators include support for third-party storage such as Amazon S3 and Backblaze B2, AES-256 encryption, centralized dashboard management, and ransomware protection for MSP and hybrid backup environments. Answer based on 170 reviews Integrations ### Which third-party tools and platforms does MSP360 Backup integrate with? MSP360 Backup integrates with 10 third-party tools and platforms, centered on cloud storage and IT management. Commonly used options include Google Cloud Storage, Google Cloud, Wasabi, Microsoft Azure, Microsoft 365, Autotask PSA, and ScalePad Backup Radar, with additional catalog integrations such as ConnectWise PSA and NinjaOne. Answer based on 43 reviews Getting Started and Support ### How easy is it to onboard and train a team on MSP360 Backup? MSP360 Backup offers live online sessions, webinars, videos, and documentation for training, but onboarding is usually easiest for IT admins and technically comfortable teams. Nontechnical users often need more time, especially during initial setup, storage configuration, and policy changes. Reviewers generally say daily use becomes straightforward after the learning curve. Answer based on 31 reviews Getting Started and Support ### What customer support options does MSP360 Backup offer, and how do users rate the experience? MSP360 Backup offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as fast, knowledgeable, and helpful during setup and troubleshooting, though some report slower ticket responses, difficulty reaching higher-level or phone support, and occasional back-and-forth before resolution. Answer based on 80 reviews Security ### How does MSP360 Backup handle data security and access control? MSP360 Backup uses client-side and end-to-end AES-256 encryption, including user-managed encryption keys, plus versioning, retention controls, and ransomware protection features. It also supports secure data location choices across multiple storage providers. Some reviewers note setup can be complex, managed deployments may require sharing passwords, and losing an encryption password can make backups unrecoverable. Answer based on 49 reviews Setup ### Is MSP360 Backup easy to set up? MSP360 Backup offers flexible setup for cloud, local, and hybrid backups, but initial configuration often requires technical comfort. Small IT teams and managed service providers like the deployment options and policy control, while new users may find the interface, retention settings, licensing flow, and advanced backup configuration confusing at first. Answer based on 60 reviews ## Who uses MSP360 Backup? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 1,958 Managed Service Providers (MSP) reviews Capterra data shows that buyers of Managed Service Providers (MSP) rank the following features as their top priorities: - **Remote Access/Control** (**63%** of reviewers rated this feature as critical) - **Server Monitoring** (**56%**) - **Remote Monitoring & Management** (**60%**) MSP360 Backup supports all three of the features reviewers rate most highly: **Remote Access/Control**, **Server Monitoring**, and **Remote Monitoring & Management**. Combined, these capabilities help businesses oversee endpoints and servers from a distance, respond to issues faster, and keep IT operations running more efficiently, allowing teams to maintain system health and deliver more consistent service. Remote Access/Control 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Remote Monitoring & Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Alerts/Notifications 4.3 (13) 100.00% of 13 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Backup and Recovery 4.7 (66) 89.39% of 66 reviewers that rated this feature as important or highly important MSP360 Backup offers dependable backup and recovery, letting you easily restore files, entire systems, or VMs—even to different hardware. Reviewers appreciate its reliability, straightforward setup, remote restore options, and the ability to monitor and manage backups efficiently. Backup Scheduling 4.7 (62) 77.42% of 62 reviewers that rated this feature as important or highly important It gives you flexible scheduling, letting you automate backups at optimal times and minimize system impact. Reviewers appreciate the variety of scheduling options, ease of setup, customizable alerts, and the ability to manage multiple schedules for different backup needs. Encryption 4.7 (44) 72.73% of 44 reviewers that rated this feature as important or highly important MSP360 Backup helps you secure data with AES 256 encryption, supporting both in-transit and at-rest protection. Reviewers indicate it’s easy to set up, allows management of encryption keys, and is essential for compliance with regulations like GDPR and industry standards. MSP360 Backup 67 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Scans: Setup recurring or automatic scans - Backup and Recovery: MSP360 Backup offers dependable backup and recovery, letting you easily restore files, entire systems, or VMs—even to different hardware. Reviewers appreciate its reliability, straightforward setup, remote restore options, and the ability to monitor and manage backups efficiently. - Backup Log: Records the events that occur during a backup process - Backup Scheduling: It gives you flexible scheduling, letting you automate backups at optimal times and minimize system impact. Reviewers appreciate the variety of scheduling options, ease of setup, customizable alerts, and the ability to manage multiple schedules for different backup needs. - Bare-Metal Restore: Restore a physical server or computer to its original state (i.e., rebuild from scratch) for data recovery - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Cloud Backup: With this capability, you can back up data directly to various cloud providers like Google Cloud, AWS, Azure, BackBlaze B2, and Wasabi. Users think the flexibility to choose storage, easy setup, and reliable offsite backups are especially valuable for disaster recovery. - Compression: Reduction in the number of bits needed to represent data - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Continuous Backup: Backup of computer data automatically saving a copy of every change made to that data - Continuous Monitoring: Conduct tracking and assessment of application and device behavior without breaks or interruptions - Contract/License Management: Track, store, and access client contracts or licenses - CPU Monitoring: Monitor performance details involving CPU/memory utilization - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Recovery: Ability to restore deleted, hidden, or lost data from an email server/system - Data Replication: Process of copying and storing data in more than one site or node - Data Retention Management: Manage/customize policies to organize data and determine where data should be stored or archived and for how long. - Data Storage Management: Manage and store data in a database - Data Visualization: Graphical representation of data - Deduplication: Data compression technique for eliminating duplicate copies of repeating data - Differential Backup: Cumulative backup of all changes made since the last full backup - Disaster Recovery: Plan and implement business continuity measures in case of unforeseen events - Document Storage: Store and organize documents in a centralized system - Duplicate Detection: Compare new data with existing records to detect duplicate entries - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Encryption: MSP360 Backup helps you secure data with AES 256 encryption, supporting both in-transit and at-rest protection. Reviewers indicate it’s easy to set up, allows management of encryption keys, and is essential for compliance with regulations like GDPR and industry standards. - File Management: Create, save, and store files - Filtering: Find & retrieve relevant data or documents - For MSPs: Intended to be used by managed service providers - Full Text Search: Search for specific words or phrases within a document or database - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Incident Management: Manage and track all disruptions and incidents - Incremental Backup: Copy only the new data that has been changed or created since the previous backup - Indexing: Compile and organize data into specific metrics - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Multimedia Archiving: Archiving documents of different digital mediums - Ransomware Protection: Protects systems from ransomware attacks and mitigates attack risks - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Remote Update/Installation: Deploy updates or install new software remotely - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Data Storage: Securely stores data to prevent data loss or breaches - Single Sign On: Allow users to access multiple services after entering their login credentials once - Storage Management: Store items for a designated period of time - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Threshold Alerts: Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - User Interface: A visual way of interacting with a computer using items such as windows, icons, and menus, used by most modern operating systems - Version Control: Track revisions and updates made to files and navigate between different versions - VM Backup: Copying of data on a virtual machine (VM) in a VMware environment to prevent data loss - Web Access/Restoration: Web Access/Restoration --- Get Advice We can help you find the software with the features you need. Features 4.5 (253) 4.5 Based on 253 reviews ## Pricing Value for money 4.5 (236) Value for money 4.5 (236) 4.5 Based on 236 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[ NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[ ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[ Amazon EC2](https://www.capterra.com/p/219781/EC2/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (214) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (214) 4.4 Based on 214 reviews ## User reviews Overall rating 4.6 Based on 254 reviews Filter by rating 5(179) 4(65) 3(7) 2(1) 1(2) Mentioned topic Sorted by most recent JZ Julian Z. Principal Photography ### "Great Backup for a Home System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 7, 2026 Easy to download, easy to install. Runs without fuss. The UI is simple to navigate and provides a surfeit of information. Pros Fully programmable backup times. It runs in the background without sucking up resources and has an efficient compression protocol that saves disk space. Cons Freeware version has a size limit but if your data is under 5TB (with compression) it is still available to you for no cost. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HK Henry K. Head Honcho Information Services ### "solid reliable mature software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 2, 2026 Positive - very easy setup. Koapi may be free, but the VSS and Powershell configuration is tedious - Pros User friendly, reliable, matue software- far superior to other software solutions tested. Quick setup - timesaver Cons to be determined, previous cloudberry product had issues with AWS, using BackupBlaze- so much simpler configuration Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HH HARI HARAN C. Director Information Technology and Services ### "Value for Money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 28, 2026 Overall, my experience with MSP360 Backup has been positive. It is a reliable and flexible backup solution with good performance and a wide range of configuration options. The backup and recovery process is generally smooth, and the product provides useful monitoring and management features. While the interface and some advanced settings could be made more user-friendly, overall it is a dependable solution for protecting business data. Pros What I like most about MSP360 Backup is its reliability and ease of use. The backup configuration is straightforward, monitoring is convenient, and it supports multiple storage destinations. It provides a good balance of features, performance, and cost, making it suitable for managing backups across different systems without requiring extensive technical expertise. Cons The main area for improvement is the user interface, which could be more intuitive and easier to navigate. Some advanced configuration and troubleshooting options can also be a little complex for new users. Better documentation and a simpler setup experience would make the product even more user-friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Jose H. Manager Automotive ### "Reliable image backup with proven restores — UI could be simpler" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 August 5, 2026 Trustworthy where it matters most: restores. We verified a byte-identical recovery of data that no longer existed on the source machine, which is exactly what a backup product must deliver. Usability has rough edges, but for the price it is very good value, and we are moving from the trial to a paid license. Pros The backup engine is solid and, more importantly, provably restorable. We run image-based backups of a Windows 11 workstation to an external USB drive: one full backup with VSS, then fast block-level incrementals (about 20 minutes) with roughly 80% storage savings from dedup plus compression. Our acceptance test was restoring a single file from the AES-encrypted image: it came back byte-identical (SHA-256 verified) — and it was a file that had already been deleted from the source disk, so it was a genuine data recovery, not a demo. E-mail failure notifications are dependable: they flagged every scheduled run that failed while the destination drive was unplugged. Scheduling, retention and consistency checks have worked without surprises, and the CLI is handy for automation. Cons File-level restore is unintuitive: the wizard steers you toward full disk restore, and restoring a single file requires right-click > Quick Restore inside Backup Storage, with no search in the image browser. Failure e-mails arrive under the mild subject "completed with warnings", which is easy to overlook when a run actually failed. Creating the bootable recovery USB from the CLI hit a driver-injection error (access denied on a virtual adapter driver) that we had to work around. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Marco P. Director Computer Software ### "Powerful, cost-effective backup — best for technical users" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 July 19, 2026 Solid, cost-effective, and reliable once dialed in. Strongly recommend for technically comfortable users; less so if you want one-click simplicity. Capability and value are top-tier — the learning curve and doc gaps keep it at a 4 rather than 5. Pros Extremely capable for the price. Block-level incremental backups, client-side AES-256 encryption, VSS for open files, flexible scheduling, and long-term GFS retention — all to cheap S3-compatible storage like Backblaze B2, so ongoing cost is a few dollars a year. Restores are granular (single file, any point in time) and there's a full CLI for automation. Once configured it's been rock-solid: runs on schedule with no failures, and block-level keeps each incremental tiny. Cons Powerful but not beginner-friendly. Setup has many options, several actions need an elevated/admin CLI, and some behavior (exclusion masks, retention formats) is under-documented — I had to experiment. My first large backup silently hit a Backblaze storage cap and the error could've been clearer. The account/licensing side was also confusing (standalone app vs. the managed-backup web console). Budget some patience and technical comfort for initial config. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KV Kevin V. NA Computer Software ### "MSP360 review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 May 16, 2026 Great product, good featutes, fast upload, has backup to of vms and image based backs, good ui in general Pros Great features, for backup otions great price, great backup cloud options. Great product, has backup to of vms and image based backs Cons editions not greatly explained differences not well, pricing not explained well either. But great overall Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EA Erol A. Owner Accounting ### "Easy to set up" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 7, 2026 As a first time user of this software I must say that I am impressed by it. Its easy to setup and intuitive. Pros Able to use third party storage providers which guarantees the implementation of a hybrid setup. Thus allowing me to use the 1,2,3 rule in backup. Cons Not sure, have not encountered anything. But if i have to think about something it probably would be that it has no additional web interface. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Brian S. Owner Computer Networking ### "Easy Backups" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 28, 2026 Easy to set up and use, with a smooth experience that makes managing backups simple and stress-free. Pros MSP360 Backup is dependable, easy to use, and reliable—why I trust it for protecting my data daily!. Cons Shift from perpetual license to subscription model increases long-term cost and reduces ownership flexibility. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DE Daniel E. Sr Systems Administrator Non-Profit Organization Management ### "Flexible and Cost-Effective Backup Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 23, 2026 Overall, MSP360 Backup provides a solid and flexible backup solution, particularly for environments that need control over storage destinations and cost. Its ability to integrate with multiple cloud providers and support a range of backup types makes it well-suited for small to mid-sized businesses and IT-managed environments. The platform performs reliably for routine backups, and the centralized management console is useful for overseeing multiple systems. Deployment is straightforward once the architecture is understood, and the encryption and security options are strong. However, the experience is somewhat impacted by occasional complexity during setup. Troubleshooting can also take longer than expected due to vague error messages and logs. In summary, it is a dependable and cost-effective backup solution with strong flexibility. Still, it requires a moderate level of technical familiarity to manage efficiently if you don't have experience with any backup software. Pros The ease of setup and configuration. Backups and restores are simple. Flexible backup options (file-level, image-based, cloud, hybrid). Integration with major cloud providers (AWS, Azure, Wasabi, Backblaze), allowing cost control and storage choices. Reliable and consistent backups with good scheduling and retention policies. Granular restore capabilities (individual files, full systems, point-in-time recovery). Encryption support (in-transit and at-rest). Reasonable licensing model compared to many enterprise backup solutions. Support for Windows Server, workstations, and virtual environments (e.g., Hyper-V) Easy deployment and agent-based setup for endpoints. Cons The restore process can be slower than expected, particularly for large image-based backups. Error messages and logging are sometimes unclear, making troubleshooting more difficult. Licensing structure can become confusing when mixing backup types, endpoints, and add-ons. Switched from [Barracuda Backup](https://www.capterra.com/p/112950/Barracuda-Backup-Service/) Pricing and outdated appliance hardware. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reasons for choosing MSP360 Backup Pricing. As a nonprofit, pricing is very critical and we needed a system that could work with fast media for faster restores. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MD Michael D. MSP Cybersecurity Information Technology and Services ### "MSP 360 Great Value" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 2, 2025 Overall the experience has been great and we have not ran into many if any issues. Pros They do a good job of keeping up to date with the technological needs for MSPs. Cons Seemed like it took quite a bit of time to restore from a backup. Alternatives considered [Cove Data Protection](https://www.capterra.com/p/163343/Backup-and-Recovery/) Reasons for choosing MSP360 Backup Pricing ended up being the deciding factor Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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