# Page 2 | MSP360 Backup Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is MSP360 Backup the right Backup solution for you? Explore 246 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews

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MSP360 Backup

4.7 (246)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 20th, 2026

# Page 2 - Reviews of MSP360 Backup

## Showing most helpful reviews

Showing 26-50 of 246 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DE

Daniel E.  
Sr Systems Administrator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Flexible and Cost-Effective Backup Solution"

March 23, 2026

5.0

Overall, MSP360 Backup provides a solid and flexible backup solution, particularly for environments that need control over storage destinations and cost. Its ability to integrate with multiple cloud providers and support a range of backup types makes it well-suited for small to mid-sized businesses and IT-managed environments. The platform performs reliably for routine backups, and the centralized management console is useful for overseeing multiple systems. Deployment is straightforward once the architecture is understood, and the encryption and security options are strong. However, the experience is somewhat impacted by occasional complexity during setup. Troubleshooting can also take longer than expected due to vague error messages and logs. In summary, it is a dependable and cost-effective backup solution with strong flexibility. Still, it requires a moderate level of technical familiarity to manage efficiently if you don't have experience with any backup software.

Pros

The ease of setup and configuration. Backups and restores are simple. Flexible backup options (file-level, image-based, cloud, hybrid). Integration with major cloud providers (AWS, Azure, Wasabi, Backblaze), allowing cost control and storage choices. Reliable and consistent backups with good scheduling and retention policies. Granular restore capabilities (individual files, full systems, point-in-time recovery). Encryption support (in-transit and at-rest). Reasonable licensing model compared to many enterprise backup solutions. Support for Windows Server, workstations, and virtual environments (e.g., Hyper-V) Easy deployment and agent-based setup for endpoints.

Cons

The restore process can be slower than expected, particularly for large image-based backups. Error messages and logging are sometimes unclear, making troubleshooting more difficult. Licensing structure can become confusing when mixing backup types, endpoints, and add-ons.

Alternatives considered

[Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)

Reason for choosing MSP360 Backup

Pricing. As a nonprofit, pricing is very critical and we needed a system that could work with fast media for faster restores.

Switched from

[Barracuda Backup](https://www.capterra.com/p/112950/Barracuda-Backup-Service/)

Pricing and outdated appliance hardware.

Review Source

MD

Michael D.  
MSP Cybersecurity  
Information Technology and Services  
Used the software for: 1-2 years

### "MSP 360 Great Value"

May 2, 2025

5.0

Overall the experience has been great and we have not ran into many if any issues.

Pros

They do a good job of keeping up to date with the technological needs for MSPs.

Cons

Seemed like it took quite a bit of time to restore from a backup.

Alternatives considered

[Cove Data Protection](https://www.capterra.com/p/163343/Backup-and-Recovery/)

Reason for choosing MSP360 Backup

Pricing ended up being the deciding factor

Review Source

AB

Alex B.  
Service Manager  
Computer Hardware  
Used the software for: 2+ years

### "MSP360 5 Stars"

November 4, 2024

5.0

Overall has been huge success to our business. Has made our lives easier and ability to control backups from afar is great. Lots of room to adjust settings and adjust to what we need.

Pros

Ease of use and overall working. If something isn't working, their support is very respnosive and quick.

Cons

We've gone through some bugs on the Mac side but those are resolved after an update or so. Annoyances but something that may be expected.

Review Source

KM

Ketan M.  
IT  
Information Technology and Services  
Used the software for: 1-2 years

### "Simple and Effiecient"

September 30, 2024

4.0

Overall, I think this a fairly good product with its easy to use interface and options for different types of backups.

Pros

Easy to use user interface and the ability to schedule backup from the portal.

Cons

The restore process can be a little slow.

Review Source

KM

Kirk M.  
Network and Systems Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "MSP360 Free Backup is a great introduction to the ecosystem"

September 5, 2024

5.0

As with anybody who works in IT, I also support my family and extended family. The MSP360 Free Backup product is great for family members with simple backup needs who maybe don't have a ton of data.

Pros

MSP360 Free Backup has all the reliability of its paid counterparts and it's a great introduction to the MSP360 backup ecosystem. The free version is just enough to be useful and works great for parents/grandparents/in-laws whoever you are supporting that you'd like to keep their data safe.

Cons

It is quite limited but it's really hard for me to knock a free product on its limitations.

Review Source

SK

Seth K.  
IT Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Geared for Managed Service Providers, but also great for SMBs"

August 13, 2024

5.0

I've been using MSP360 Managed Backup for a few years and it's been a simple way to achieve the 3-2-1-1-0 Backup rule. I like the fact that they are cloud storage agnostic which gives flexibility, plus you can utilize onsite NAS storage. The web-based centralized management of your backups is very easy and you don't have to worry about building / upgrading a server to run central management of your backups.

Pros

Flexibility in choosing storage (local and a variety of cloud options). No on-prem centralized backup server to maintain and update. It's very rare I have backup errors...it just works

Cons

Deleting Microsoft 365 user account data is unintuitive and some of the Microsoft 365 integrations in general can take awhile to get a hang of.

Review Source

CC

Christian C.  
Support Coordinator  
Information Technology and Services  
Used the software for: 6-12 months

### "Great backup platform"

August 14, 2024

5.0

Very good, it works as intended and gives you and your clients peace of mind.

Pros

Easy setup and running, you can have a server backup ready in less than 10 minutes.

Cons

the UX/UI is not the most intuitive. too many options.

Alternatives considered

[Wasabi](https://www.capterra.com/p/205116/Wasabi/)

Reason for choosing MSP360 Backup

great service, ease of use and strong platform.

Switched from

[Bacula Enterprise](https://www.capterra.com/p/171076/Modern-Data-Center/)

Bacula is much more expensive to maintain.

Review Source

HT

Henrique T.  
Director  
Information Technology and Services  
Used the software for: 1-2 years

### "MSP360 Solution"

August 14, 2024

5.0

My overall experience was positive. Reliability and ease of use stood out, although the initial setup was a bit complex. However, once set up, the system ran efficiently and smoothly.

Pros

What I liked most about MSP360 Managed Backup was its reliability and ease of use

Cons

The initial complexity of the configuration

Alternatives considered

[Acronis Cyber Backup](https://www.capterra.com/p/10010631/Acronis-Backup-12/)[Veem](https://www.capterra.com/p/234815/Veem/)

Reason for choosing MSP360 Backup

Because the cost was low and facilities of use

Switched from

[Cove Data Protection](https://www.capterra.com/p/163343/Backup-and-Recovery/)

I was looking for another solution less expensive and ease of use

Review Source

NV

Nick V.  
Manager  
Information Technology and Services  
Used the software for: 2+ years

### "MSP360 is a great solution for MSPs"

August 13, 2024

5.0

Pros

The MSP360 managed backup is a very scalable backup solution that allows us to bring our own storage. They support just about every cloud and local backup storage target you can think of.

Cons

Sometimes there are issues with software updates but they are usually resolved in a timely manner and the support is responsive.

Alternatives considered

[Acronis Cyber Backup](https://www.capterra.com/p/10010631/Acronis-Backup-12/)[Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/)

Reason for choosing MSP360 Backup

MSP360 had the best ROI with cost and scalability.

Switched from

[Barracuda Backup](https://www.capterra.com/p/112950/Barracuda-Backup-Service/)

We switched services to get a better ROI with cost and scalability.

Review Source

SG

Stan G.  
Owner  
Computer & Network Security  
Used the software for: 2+ years

### "MSP 360 Review"

August 13, 2024

5.0

My experience has been great overall. The product is great!

Pros

The product is easy to deploy and use. They are constantly updating the product and support is awesome!

Cons

I can't think of anything that I dislike.

Alternatives considered

[Carbonite](https://www.capterra.com/p/223152/Carbonite/)[Veeam Data Cloud for Microsoft 365](https://www.capterra.com/p/228906/Veeam-Backup-for-Microsoft-Office-365/)

Reason for choosing MSP360 Backup

Great price and flexible use of storage providers.

Review Source

CT

Colten T.  
Backup Specialist  
Information Technology and Services  
Used the software for: 6-12 months

### "Great backup solution"

August 13, 2024

5.0

Had a great experience with it! Looking forward to onboard more clients with it.

Pros

Ease of access and onboarding! Loved the sales team as well.

Cons

Support leaves something to be desired.

Switched from

[Datto SaaS Defense](https://www.capterra.com/p/238179/Datto-SaaS-Defense/)

Too expensive and kaseya has been making a lot of people upset with their changes. Their support is awful.

Review Source

PM

Pete M.  
Director of Technology Services  
Internet  
Used the software for: 2+ years

### "Great product for MSP's "

August 13, 2024

5.0

Great would recommend to clients, and use it on a daily basis.

Pros

Easy to use, and Great backup portal, easy to deploy, and it just works!

Cons

Works good, they are always upgrading it which is what you want.

Alternatives considered

[Acronis True Image](https://www.capterra.com/p/234347/Acronis-True-Image/)

Reason for choosing MSP360 Backup

Price and Storage Flexability so we can use low cost storage.

Review Source

JC

James C.  
MD  
Information Technology and Services  
Used the software for: 2+ years

### "Great product with a great team behind it."

August 16, 2024

5.0

Great overall solution, with great support when you need it.

Pros

Flexibility and ability to use own storage platform such as Backblaze

Cons

Full restore tests are very slow, population file trees are also very slow.

Alternatives considered

[Datto EDR](https://www.capterra.com/p/10013021/Datto-EDR/)

Reason for choosing MSP360 Backup

Datto was very expensive and convoluted.

Review Source

AR

Anderson R.  
Analyst IT  
Information Technology and Services  
Used the software for: 1-2 years

### "The importance of testing solutions"

August 19, 2024

5.0

Pros

I can carry out complete proofs of concept, which greatly benefits me when deciding which product to choose.

Cons

Lack of customization in your agent and web portal

Review Source

NV

Nataly V.  
Support level One  
Information Technology and Services  
Used the software for: I used a free trial

### "My experiencie"

August 20, 2024

4.0

Overall, MSP360 Managed Backup delivers a technically robust solution with extensive multi-platform compatibility and flexible cloud storage integration. It supports advanced features like block-level backup, AES-256 encryption, and granular file versioning, providing strong data protection. Despite its steep learning curve during initial deployment and somewhat limited reporting capabilities, the software excels in scalability and efficiency. Its pay-as-you-go model, while potentially complex, offers cost-effective scalability, making it a reliable tool for managed service providers and businesses with diverse IT environments.

Pros

Compatible with various cloud providers like AWS, Azure, and Google Cloud.

Cons

The initial configuration can be challenging for new users

Review Source

DC

David C.  
IT Manager  
Internet  
Used the software for: Less than 6 months

### "Great Backup platform"

August 21, 2024

5.0

Great overall, it works as described and have a pletora of features.

Pros

the custom installation process of agents

Cons

license management could be more intuitive

Review Source

TD

Ted D.  
Owner  
Information Technology and Services  
Used the software for: 2+ years

### "MSP360 reseller point of view"

November 14, 2023

5.0

It is a reliable, versatile, manageable backup system. Therefore, I am very happy with it.

Pros

I like the centralized monitoring. I can look in one place to quickly see the status of all. The green circle on the dashboard is perfect. Of course, if there is an issue, I can usually address it right from the dashboard

Cons

Restoring files from an image backup is confusing. I don't do it a lot, but I have to look it up every time, and even then it is confusing. I also configuring the retention times is confusing. I wish there was more detail on the impact of each choice. The setup on the Dashboard for a new customer is very confusing at first. I made a list of instructions when I first did it so now I breeze through. However, it was rough at first requiring one to jump around the interface a lot.

Reason for choosing MSP360 Backup

I did not consider other products. MSP360 (Cloudberry at the time) was the first alternative I looked at.

Switched from

[CrashPlan](https://www.capterra.com/p/145112/CrashPlan/)

Crashplan used to be great, but they have slowly gotten worse and worse for customer support. I also like the fact the MSP360 is a whole server restore solution instead of just data. However, I found the Crashplan interface to restore individual files much easier to use than MSP 360.

Review Source

JM

James M.  
Tech Ops  
Information Technology and Services  
Used the software for: 2+ years

### "Extremely customisable and reliable"

September 7, 2022

5.0

We have been using it for 5+ years and would have stayed if it wasn't good enough for our clients. It's also great to be able to brand the installation client for a professional look.

Pros

It is very easy to use and offers a wide range of configuration options. Initial setup is quick and the costs are reasonable. It's also especially good to be able to pick multiple Cloud storage providers as well as having a local backup to NAS as an option.

Cons

Some of the monitoring reports could be expanded upon, and also some of the Restore filters to enable to browse/search certain archived files could be improved.

Alternatives considered

[Acronis Cyber Backup](https://www.capterra.com/p/10010631/Acronis-Backup-12/)

Reason for choosing MSP360 Backup

Ability to brand and also customisation of cloud storage providers.

Review Source

EK

Eric K.  
Owner  
Computer & Network Security  
Used the software for: 2+ years

### "MSP360 a backup solution for MSPs and Corporations"

December 20, 2022

5.0

Very happy overall. MSP360 allows us to manage a centralized SaaS backup and recovery platform. All jobs are managed from a central console. We can use multiple storage providers for redundancy and can manage our own encryption keys.

Pros

For us, MSP360 checks all the boxes. One of the few providers that support connecting to third-party storage providers like BackBlaze B2, Amazon S3, MS Azure, Drive E2, etc. They offer storage, but it is not required. They allow customers to create and manage their encryption keys. Multiple backups options, retentions, and schedules are supported. Additionally, support is very responsive.

Cons

The licensing was convoluted to get volume discounts in the past, but they have fixed those issues. The recent addition of FFI backups requires support to enable it on some third-party S3 buckets.

Alternatives considered

[Acronis Cyber Backup](https://www.capterra.com/p/10010631/Acronis-Backup-12/)[Azure Backup](https://www.capterra.com/p/169885/Azure-Backup/)[Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/)

Review Source

AS

Alexander S.  
Founder and Managing Driector  
Information Technology and Services  
Used the software for: 2+ years

### "Do not use MSP360"

September 6, 2022

1.0

Sometimes I can be a cheapskate. Sometimes being a cheapskate leads me to choose the wrong software. I made that mistake with MSP 360. I have it installed on many client devices and migrating to another software is going to cost me a lot of time. Someday I will find that time and I will be so glad to be off this platform.

Pros

When I moved to MSP360 it was called Cloudberry Backup and it was not bad. They changed their name and pricing and made everything worse. So I guess the best thing about MSP360 is that it was not always as bad as it is now.

Cons

The web interface is terrible. It is very difficult to figure out how to navigate the interface to find backup history, restore data, even managing licenses is difficult. The only thing worse than their web interface is the new backup wizard. There are too many ways to mess it up and no easy way to clone configurations accoss multiple devices much less sites.

Switched from

[WholesaleBackup](https://www.capterra.com/p/265797/WholesaleBackup/)

I had been working with Wholesale Backup for a long time and I thought I was overspending. I was wrong and I wish I had not moved to MSP360

Review Source

Ron E.  
Managing Director  
Information Technology and Services  
Used the software for: 1-2 years

### "The MSP360 (Was Cloudberry) is funcional but not up to expectations"

September 10, 2022

4.0

Backups are consistent and easy to troubleshoot when everything is working. Getting to there was a bigger then expected training effort. Likewise the navigation to make a desired change required touching every one of 8 or more set-up screens. There's lots to come to grips with.

Pros

In my opinion the 'Backup History' report might be the best reason to use the software. The report is well though out with good links present to learn more about the details of individual backup jobs.

Cons

MSP360 has a local installable client that communicates with it's web portal. We use the software for local backups to USB drives and I was shocked to realize that backups would not proceed unless an working Internet connection is present. Another surprise is that the software has no settings that we've been able to figure out to do a full backup. It does do incremental backups which unsurprisingly are useful. Aspects of the administrative portal are not as intuitive as expected. In the case of updating software the notation "Backup for Windows - Public v7.5.3.3 - Get Sandbox Latest v..." and then pressing a \[Make Public\] button are the required steps to allow the already configured auto-updating of software. To take place, 'who knew?'. If you don't figure it out and keep up you'll find the software no longer functioning and no links that we found to easily explain the steps that we finally discovered deep in documentation. We suggested some simple interface updates to make it simple but no response so far.

Reason for choosing MSP360 Backup

As above

Review Source

VR

Verified Reviewer  
Director, Medical Writing Team Lead, Content Management  
Biotechnology  
Used the software for: Less than 6 months

### "Server Backup: The best and most flexible option despite some issues"

November 25, 2017

5.0

Pros

I'm focusing this review on the Server Backup edition of CB backup. It's incredibly flexible in terms of configuration and storage options. It will work with just about any cloud provider that you might need, including Backblaze B2. The interface is pretty good , at least compared to the competition. It's got some quirky elements, but I've been able to figure out how to do most things pretty easily. Basically, if you want to choose your storage provider separately and are looking for a tool to access that storage, that can work with different providers and offers multiple backup sets, it seems like the best choice, at least in this price range. The server backup edition offers OS backup, system state backup and bare metal backup restore, which is really nice. I'm using it on WHS2011, where I've previously had to cobble together a mix of Windows server backup and 3rd party options. So far it looks like I'll be able to do it all with Cloudberry which is great, and in addition, combine local and cloud backup flexibly.

Cons

Backup version control could be improved. I've used crashplan in the past, which has abandoned its consumer market - but crashplan had excellent control of version saving so you could save more recent versions and less older versions - while always retaining some older backups in case you need to do a restore from an older period. Hopefully, CB will improve version control. Another issue for me is the business model. I'm not thrilled that I need a license for every single machine I want to backup - but the real kicker is that there is a 1TB limit on cloud storage with all the editions except the very expensive Ultimate edition. This is surprising at first because Cloudberry is not providing the storage! It is a purely arbitrary limitation that has nothing to do with software capabilities. These days, with large media files, 1 TB is not so large. You really have to search the website to even find this out - it's not described in the product specs. So $29 for the basic desktop version - but if you want to backup all those movies and music and home videos - the price goes up by 10x. On the other hand, they seem to be willing to release that limitation in exchange for a review, so that's okay. The progress bars are not very helpful - you can't really see how much is waiting to be backed up and it's difficult to see how much is currently in the backup storage. Beyond that major issue, I've run into some glitches - but nothing that keeps me from using the software.

Review Source

MK

Michael K.  
Principal Cloud Security & Compliance Architect  
Security and Investigations  
Used the software for: 2+ years

### "Managed Secure Backup and Recovery with cloud technologies"

September 7, 2022

5.0

Above all, the cost-benefit calculation is optimal for small and medium-sized MSPs. The solution is usable with a small team to 95% automated, customer on-boarding just simple. Fast results in a short time, especially with Microsoft Azure VMs not supported by Microsoft's own solution. The hybrid options offer additional added value with a

Pros

With MSP360, as a cloud-only MSSP, we can implement regulatory requirements such as GDPR, PCI DSS or ISO27001:2018 without much effort for our customers. The use of PowerShell for custom configurations facilitates deployment within VMs or CloudPC. Remote connectivity to Azure VM (Windows, Linux) Windows 365 CloudPC or Azure Virtual Machine is simply unbeatable in handling and usage.

Cons

So far we could not find any "no-go". Any problems were always clarified or solved promptly with the Support team.

Review Source

ER

Eric R.  
Owner  
Information Technology and Services  
Used the software for: 2+ years

### "MSP360 - A Great Backup Option"

September 6, 2022

5.0

Using MSP360 has been a very good experience overall. They provide regular updates to clients that push out and update themselves when I tell them to. The backups have a lot of flexibility in scheduling and recovery options. Once an agent is installed, I can manage every aspect with the web interface, which is very convenient.

Pros

When I was looking for software to back up customers' computers I needed it to meet certain criteria. Remotely managed (Cloud-based), onsite and cloud for storage, and encrypted. MSP360 hit all those points for me and did it really well.

Cons

The scheduling backups were more problematic for me in the beginning when I used the software, but it has improved over the years.

Review Source

JM

James M.  
CIO  
Computer & Network Security  
Used the software for: I used a free trial

### "Like most of this product and features. "

November 27, 2023

4.0

Overall, it provides backups, and I can restore from the flies in the incremental or full backups. I would not recommend for BareMetal restores but again there are ways around that.

Pros

I like the schedule, retention, encryption and easy installation features. Do not like that prices are increasing.

Cons

Do not like that prices are increasing. Do not like that errors are generic and do not always help resolve the problem. Support isn't that great with resolving issues.

Reason for choosing MSP360 Backup

Lower cost. Overtime, it became cost and reliability in some of the features.

Review Source

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