# Page 2 | MSP360 Backup Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is MSP360 Backup the right Managed Service Providers (MSP) solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews --- MSP360 Backup 4.6 (248) [View alternatives](https://www.capterra.com/p/143536/MSP360-Managed-Backup/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 20th, 2026 # Page 2 - Reviews of MSP360 Backup ## Showing most helpful reviews Showing 26-50 of 248 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Maxim M. CEO Information Technology and Services Used the software for: 1-2 years ### "Flexible and Powerful Backup Solution for Advanced Users" April 30, 2025 4.0 MSP360 has been a dependable solution in our MSP toolkit. It's particularly great for customers who already have preferred cloud storage or want control over backup destinations. While not as "plug-and-play" as other options, the flexibility it provides is unmatched when tailored properly Pros MSP360 offers a flexible, powerful backup platform with support for local, cloud, and hybrid storage. It's highly customizable, supports a wide range of storage providers (AWS, Wasabi, Backblaze, etc.), and has detailed job logs and reporting. The granular restore options and image-based backup are also strong points. Cons The interface can feel outdated and overwhelming for new users. Remote management through the web console (especially in legacy versions) lacks polish. Some errors can be cryptic and require deep digging. Review Source MD Michael D. MSP Cybersecurity Information Technology and Services Used the software for: 1-2 years ### "MSP 360 Great Value" May 2, 2025 5.0 Overall the experience has been great and we have not ran into many if any issues. Pros They do a good job of keeping up to date with the technological needs for MSPs. Cons Seemed like it took quite a bit of time to restore from a backup. Alternatives considered [Cove Data Protection](https://www.capterra.com/p/163343/Backup-and-Recovery/) Reason for choosing MSP360 Backup Pricing ended up being the deciding factor Review Source AB Alex B. Service Manager Computer Hardware Used the software for: 2+ years ### "MSP360 5 Stars" November 4, 2024 5.0 Overall has been huge success to our business. Has made our lives easier and ability to control backups from afar is great. Lots of room to adjust settings and adjust to what we need. Pros Ease of use and overall working. If something isn't working, their support is very respnosive and quick. Cons We've gone through some bugs on the Mac side but those are resolved after an update or so. Annoyances but something that may be expected. Review Source KM Ketan M. IT Information Technology and Services Used the software for: 1-2 years ### "Simple and Effiecient" September 30, 2024 4.0 Overall, I think this a fairly good product with its easy to use interface and options for different types of backups. Pros Easy to use user interface and the ability to schedule backup from the portal. Cons The restore process can be a little slow. Review Source KM Kirk M. Network and Systems Engineer Information Technology and Services Used the software for: 2+ years ### "MSP360 Free Backup is a great introduction to the ecosystem" September 5, 2024 5.0 As with anybody who works in IT, I also support my family and extended family. The MSP360 Free Backup product is great for family members with simple backup needs who maybe don't have a ton of data. Pros MSP360 Free Backup has all the reliability of its paid counterparts and it's a great introduction to the MSP360 backup ecosystem. The free version is just enough to be useful and works great for parents/grandparents/in-laws whoever you are supporting that you'd like to keep their data safe. Cons It is quite limited but it's really hard for me to knock a free product on its limitations. Review Source SK Seth K. IT Manager Non-Profit Organization Management Used the software for: 2+ years ### "Geared for Managed Service Providers, but also great for SMBs" August 13, 2024 5.0 I've been using MSP360 Managed Backup for a few years and it's been a simple way to achieve the 3-2-1-1-0 Backup rule. I like the fact that they are cloud storage agnostic which gives flexibility, plus you can utilize onsite NAS storage. The web-based centralized management of your backups is very easy and you don't have to worry about building / upgrading a server to run central management of your backups. Pros Flexibility in choosing storage (local and a variety of cloud options). No on-prem centralized backup server to maintain and update. It's very rare I have backup errors...it just works Cons Deleting Microsoft 365 user account data is unintuitive and some of the Microsoft 365 integrations in general can take awhile to get a hang of. Review Source SP Scott P. PC and Network Technician Leisure, Travel & Tourism Used the software for: 1-2 years ### "It just works." August 13, 2024 5.0 Very positive since implementation. No problems or complaints. Pros It just works, and I don't have to spend time figuring out why I am getting errors or warnings. Cons I'd like to see an easier method of on-demand file restoring without a restore plan. Alternatives considered [Barracuda Backup](https://www.capterra.com/p/112950/Barracuda-Backup-Service/) Reason for choosing MSP360 Backup Ease of use and cost effectiveness were key. Switched from [Barracuda Backup](https://www.capterra.com/p/112950/Barracuda-Backup-Service/) Previous solution gave me a lot of problems, I spent too much time fixing errors. Review Source Russell W. CEO Computer & Network Security Used the software for: 2+ years ### "Great product, scales, fast, easy to implement." August 13, 2024 5.0 We love this product because it is easy to manage and easy to scale. Pros It is easy to use and easy to setup. It is straight forward and the notifixations make sense. Cons It is almost too eays so not really a con! Switched from [Acronis Cyber Protect Cloud](https://www.capterra.com/p/204559/Acronis-Cyber-Protect-Cloud/) Acronis did not meet our needs. Their support was not effective. Review Source CC Christian C. Support Coordinator Information Technology and Services Used the software for: 6-12 months ### "Great backup platform" August 14, 2024 5.0 Very good, it works as intended and gives you and your clients peace of mind. Pros Easy setup and running, you can have a server backup ready in less than 10 minutes. Cons the UX/UI is not the most intuitive. too many options. Alternatives considered [Wasabi](https://www.capterra.com/p/205116/Wasabi/) Reason for choosing MSP360 Backup great service, ease of use and strong platform. Switched from [Bacula Enterprise](https://www.capterra.com/p/171076/Modern-Data-Center/) Bacula is much more expensive to maintain. Review Source HT Henrique T. Director Information Technology and Services Used the software for: 1-2 years ### "MSP360 Solution" August 14, 2024 5.0 My overall experience was positive. Reliability and ease of use stood out, although the initial setup was a bit complex. However, once set up, the system ran efficiently and smoothly. Pros What I liked most about MSP360 Managed Backup was its reliability and ease of use Cons The initial complexity of the configuration Alternatives considered [Veem](https://www.capterra.com/p/234815/Veem/)[Acronis Cyber Protect](https://www.capterra.com/p/237140/Acronis-Cyber-Protect/) Reason for choosing MSP360 Backup Because the cost was low and facilities of use Switched from [Cove Data Protection](https://www.capterra.com/p/163343/Backup-and-Recovery/) I was looking for another solution less expensive and ease of use Review Source NV Nick V. Manager Information Technology and Services Used the software for: 2+ years ### "MSP360 is a great solution for MSPs" August 13, 2024 5.0 Pros The MSP360 managed backup is a very scalable backup solution that allows us to bring our own storage. They support just about every cloud and local backup storage target you can think of. Cons Sometimes there are issues with software updates but they are usually resolved in a timely manner and the support is responsive. Alternatives considered [Acronis Cyber Protect](https://www.capterra.com/p/237140/Acronis-Cyber-Protect/)[Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Reason for choosing MSP360 Backup MSP360 had the best ROI with cost and scalability. Switched from [Barracuda Backup](https://www.capterra.com/p/112950/Barracuda-Backup-Service/) We switched services to get a better ROI with cost and scalability. Review Source SG Stan G. Owner Computer & Network Security Used the software for: 2+ years ### "MSP 360 Review" August 13, 2024 5.0 My experience has been great overall. The product is great! Pros The product is easy to deploy and use. They are constantly updating the product and support is awesome! Cons I can't think of anything that I dislike. Alternatives considered [Carbonite](https://www.capterra.com/p/223152/Carbonite/)[Veeam Data Cloud for Microsoft 365](https://www.capterra.com/p/228906/Veeam-Backup-for-Microsoft-Office-365/) Reason for choosing MSP360 Backup Great price and flexible use of storage providers. Review Source CT Colten T. Backup Specialist Information Technology and Services Used the software for: 6-12 months ### "Great backup solution" August 13, 2024 5.0 Had a great experience with it! Looking forward to onboard more clients with it. Pros Ease of access and onboarding! Loved the sales team as well. Cons Support leaves something to be desired. Switched from [Datto SaaS Defense](https://www.capterra.com/p/238179/Datto-SaaS-Defense/) Too expensive and kaseya has been making a lot of people upset with their changes. Their support is awful. Review Source PM Pete M. Director of Technology Services Internet Used the software for: 2+ years ### "Great product for MSP's " August 13, 2024 5.0 Great would recommend to clients, and use it on a daily basis. Pros Easy to use, and Great backup portal, easy to deploy, and it just works! Cons Works good, they are always upgrading it which is what you want. Alternatives considered [Acronis True Image](https://www.capterra.com/p/234347/Acronis-True-Image/) Reason for choosing MSP360 Backup Price and Storage Flexability so we can use low cost storage. Review Source JC James C. MD Information Technology and Services Used the software for: 2+ years ### "Great product with a great team behind it." August 16, 2024 5.0 Great overall solution, with great support when you need it. Pros Flexibility and ability to use own storage platform such as Backblaze Cons Full restore tests are very slow, population file trees are also very slow. Alternatives considered [Datto EDR](https://www.capterra.com/p/10013021/Datto-EDR/) Reason for choosing MSP360 Backup Datto was very expensive and convoluted. Review Source DC Douglas C. IT Analyst Information Technology and Services Used the software for: Less than 6 months ### "Review - MSP360 Managed Backup" August 26, 2024 5.0 My experience in use of MSP360 Managed Backup is great and usefull. Pros The MSP360 Managed Backup is very simple to use, to install and your panel is very usefull. Cons I dont have bad oppinions about MSP360 Managed Backup. Review Source NV Nataly V. Support level One Information Technology and Services Used the software for: I used a free trial ### "My experiencie" August 20, 2024 4.0 Overall, MSP360 Managed Backup delivers a technically robust solution with extensive multi-platform compatibility and flexible cloud storage integration. It supports advanced features like block-level backup, AES-256 encryption, and granular file versioning, providing strong data protection. Despite its steep learning curve during initial deployment and somewhat limited reporting capabilities, the software excels in scalability and efficiency. Its pay-as-you-go model, while potentially complex, offers cost-effective scalability, making it a reliable tool for managed service providers and businesses with diverse IT environments. Pros Compatible with various cloud providers like AWS, Azure, and Google Cloud. Cons The initial configuration can be challenging for new users Review Source DC David C. IT Manager Internet Used the software for: Less than 6 months ### "Great Backup platform" August 21, 2024 5.0 Great overall, it works as described and have a pletora of features. Pros the custom installation process of agents Cons license management could be more intuitive Review Source TD Ted D. Owner Information Technology and Services Used the software for: 2+ years ### "MSP360 reseller point of view" November 14, 2023 5.0 It is a reliable, versatile, manageable backup system. Therefore, I am very happy with it. Pros I like the centralized monitoring. I can look in one place to quickly see the status of all. The green circle on the dashboard is perfect. Of course, if there is an issue, I can usually address it right from the dashboard Cons Restoring files from an image backup is confusing. I don't do it a lot, but I have to look it up every time, and even then it is confusing. I also configuring the retention times is confusing. I wish there was more detail on the impact of each choice. The setup on the Dashboard for a new customer is very confusing at first. I made a list of instructions when I first did it so now I breeze through. However, it was rough at first requiring one to jump around the interface a lot. Reason for choosing MSP360 Backup I did not consider other products. MSP360 (Cloudberry at the time) was the first alternative I looked at. Switched from [CrashPlan](https://www.capterra.com/p/145112/CrashPlan/) Crashplan used to be great, but they have slowly gotten worse and worse for customer support. I also like the fact the MSP360 is a whole server restore solution instead of just data. However, I found the Crashplan interface to restore individual files much easier to use than MSP 360. Review Source AP Andrej P. CTO Computer & Network Security Used the software for: 2+ years ### "One of the best backup product for SMB and IT providers" September 7, 2022 5.0 Very satisfied, have been using many backup products in past 20 years and now I am happy and satisfied user, re-seller and admin of MSP360 for almost 10 years and have no plans to switch to anything else. Quite a lot of times I use it to restore some files, which users deleted accidentally or overwrote unintentionally, and process of finding right version of the file is much, much easier than with many other products. Pros What we like most is product being in affordable price range even for resale to lower budget end-users, while at the same time having all enterprise options and, as shown during years of use, enterprise reliability. Cons It is minor, but WEB user interface is a bit odd to me, as I was more used to some on-premises backup solutions. But it just needs some time to get used to, far beyond it being deal breaker. Reason for choosing MSP360 Backup Price/performance ratio was the best in MSP360 Review Source JM James M. Tech Ops Information Technology and Services Used the software for: 2+ years ### "Extremely customisable and reliable" September 7, 2022 5.0 We have been using it for 5+ years and would have stayed if it wasn't good enough for our clients. It's also great to be able to brand the installation client for a professional look. Pros It is very easy to use and offers a wide range of configuration options. Initial setup is quick and the costs are reasonable. It's also especially good to be able to pick multiple Cloud storage providers as well as having a local backup to NAS as an option. Cons Some of the monitoring reports could be expanded upon, and also some of the Restore filters to enable to browse/search certain archived files could be improved. Alternatives considered [Acronis Cyber Protect](https://www.capterra.com/p/237140/Acronis-Cyber-Protect/) Reason for choosing MSP360 Backup Ability to brand and also customisation of cloud storage providers. Review Source EK Eric K. Owner Computer & Network Security Used the software for: 2+ years ### "MSP360 a backup solution for MSPs and Corporations" December 20, 2022 5.0 Very happy overall. MSP360 allows us to manage a centralized SaaS backup and recovery platform. All jobs are managed from a central console. We can use multiple storage providers for redundancy and can manage our own encryption keys. Pros For us, MSP360 checks all the boxes. One of the few providers that support connecting to third-party storage providers like BackBlaze B2, Amazon S3, MS Azure, Drive E2, etc. They offer storage, but it is not required. They allow customers to create and manage their encryption keys. Multiple backups options, retentions, and schedules are supported. Additionally, support is very responsive. Cons The licensing was convoluted to get volume discounts in the past, but they have fixed those issues. The recent addition of FFI backups requires support to enable it on some third-party S3 buckets. Alternatives considered [Acronis Cyber Protect](https://www.capterra.com/p/237140/Acronis-Cyber-Protect/)[Azure Backup](https://www.capterra.com/p/169885/Azure-Backup/)[Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Review Source AS Alexander S. Founder and Managing Driector Information Technology and Services Used the software for: 2+ years ### "Do not use MSP360" September 6, 2022 1.0 Sometimes I can be a cheapskate. Sometimes being a cheapskate leads me to choose the wrong software. I made that mistake with MSP 360. I have it installed on many client devices and migrating to another software is going to cost me a lot of time. Someday I will find that time and I will be so glad to be off this platform. Pros When I moved to MSP360 it was called Cloudberry Backup and it was not bad. They changed their name and pricing and made everything worse. So I guess the best thing about MSP360 is that it was not always as bad as it is now. Cons The web interface is terrible. It is very difficult to figure out how to navigate the interface to find backup history, restore data, even managing licenses is difficult. The only thing worse than their web interface is the new backup wizard. There are too many ways to mess it up and no easy way to clone configurations accoss multiple devices much less sites. Switched from [WholesaleBackup](https://www.capterra.com/p/265797/WholesaleBackup/) I had been working with Wholesale Backup for a long time and I thought I was overspending. I was wrong and I wish I had not moved to MSP360 Review Source Ron E. Managing Director Information Technology and Services Used the software for: 1-2 years ### "The MSP360 (Was Cloudberry) is funcional but not up to expectations" September 10, 2022 4.0 Backups are consistent and easy to troubleshoot when everything is working. Getting to there was a bigger then expected training effort. Likewise the navigation to make a desired change required touching every one of 8 or more set-up screens. There's lots to come to grips with. Pros In my opinion the 'Backup History' report might be the best reason to use the software. The report is well though out with good links present to learn more about the details of individual backup jobs. Cons MSP360 has a local installable client that communicates with it's web portal. We use the software for local backups to USB drives and I was shocked to realize that backups would not proceed unless an working Internet connection is present. Another surprise is that the software has no settings that we've been able to figure out to do a full backup. It does do incremental backups which unsurprisingly are useful. Aspects of the administrative portal are not as intuitive as expected. In the case of updating software the notation "Backup for Windows - Public v7.5.3.3 - Get Sandbox Latest v..." and then pressing a \[Make Public\] button are the required steps to allow the already configured auto-updating of software. To take place, 'who knew?'. If you don't figure it out and keep up you'll find the software no longer functioning and no links that we found to easily explain the steps that we finally discovered deep in documentation. We suggested some simple interface updates to make it simple but no response so far. Reason for choosing MSP360 Backup As above Review Source VR Verified Reviewer Director, Medical Writing Team Lead, Content Management Biotechnology Used the software for: Less than 6 months ### "Server Backup: The best and most flexible option despite some issues" November 25, 2017 5.0 Pros I'm focusing this review on the Server Backup edition of CB backup. It's incredibly flexible in terms of configuration and storage options. It will work with just about any cloud provider that you might need, including Backblaze B2. The interface is pretty good , at least compared to the competition. It's got some quirky elements, but I've been able to figure out how to do most things pretty easily. Basically, if you want to choose your storage provider separately and are looking for a tool to access that storage, that can work with different providers and offers multiple backup sets, it seems like the best choice, at least in this price range. The server backup edition offers OS backup, system state backup and bare metal backup restore, which is really nice. I'm using it on WHS2011, where I've previously had to cobble together a mix of Windows server backup and 3rd party options. So far it looks like I'll be able to do it all with Cloudberry which is great, and in addition, combine local and cloud backup flexibly. Cons Backup version control could be improved. I've used crashplan in the past, which has abandoned its consumer market - but crashplan had excellent control of version saving so you could save more recent versions and less older versions - while always retaining some older backups in case you need to do a restore from an older period. Hopefully, CB will improve version control. Another issue for me is the business model. I'm not thrilled that I need a license for every single machine I want to backup - but the real kicker is that there is a 1TB limit on cloud storage with all the editions except the very expensive Ultimate edition. This is surprising at first because Cloudberry is not providing the storage! It is a purely arbitrary limitation that has nothing to do with software capabilities. These days, with large media files, 1 TB is not so large. You really have to search the website to even find this out - it's not described in the product specs. So $29 for the basic desktop version - but if you want to backup all those movies and music and home videos - the price goes up by 10x. On the other hand, they seem to be willing to release that limitation in exchange for a review, so that's okay. The progress bars are not very helpful - you can't really see how much is waiting to be backed up and it's difficult to see how much is currently in the backup storage. Beyond that major issue, I've run into some glitches - but nothing that keeps me from using the software. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.