# Page 3 | MSP360 Backup Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is MSP360 Backup the right Managed Service Providers (MSP) solution for you? Explore 249 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews --- MSP360 Backup 4.6 (249) [View alternatives](https://www.capterra.com/p/143536/MSP360-Managed-Backup/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 20th, 2026 # Page 3 - Reviews of MSP360 Backup ## Showing most helpful reviews Showing 51-75 of 249 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director, Medical Writing Team Lead, Content Management Biotechnology Used the software for: Less than 6 months ### "Server Backup: The best and most flexible option despite some issues" November 25, 2017 5.0 Pros I'm focusing this review on the Server Backup edition of CB backup. It's incredibly flexible in terms of configuration and storage options. It will work with just about any cloud provider that you might need, including Backblaze B2. The interface is pretty good , at least compared to the competition. It's got some quirky elements, but I've been able to figure out how to do most things pretty easily. Basically, if you want to choose your storage provider separately and are looking for a tool to access that storage, that can work with different providers and offers multiple backup sets, it seems like the best choice, at least in this price range. The server backup edition offers OS backup, system state backup and bare metal backup restore, which is really nice. I'm using it on WHS2011, where I've previously had to cobble together a mix of Windows server backup and 3rd party options. So far it looks like I'll be able to do it all with Cloudberry which is great, and in addition, combine local and cloud backup flexibly. Cons Backup version control could be improved. I've used crashplan in the past, which has abandoned its consumer market - but crashplan had excellent control of version saving so you could save more recent versions and less older versions - while always retaining some older backups in case you need to do a restore from an older period. Hopefully, CB will improve version control. Another issue for me is the business model. I'm not thrilled that I need a license for every single machine I want to backup - but the real kicker is that there is a 1TB limit on cloud storage with all the editions except the very expensive Ultimate edition. This is surprising at first because Cloudberry is not providing the storage! It is a purely arbitrary limitation that has nothing to do with software capabilities. These days, with large media files, 1 TB is not so large. You really have to search the website to even find this out - it's not described in the product specs. So $29 for the basic desktop version - but if you want to backup all those movies and music and home videos - the price goes up by 10x. On the other hand, they seem to be willing to release that limitation in exchange for a review, so that's okay. The progress bars are not very helpful - you can't really see how much is waiting to be backed up and it's difficult to see how much is currently in the backup storage. Beyond that major issue, I've run into some glitches - but nothing that keeps me from using the software. Review Source JM James M. CIO Computer & Network Security Used the software for: I used a free trial ### "Like most of this product and features. " November 27, 2023 4.0 Overall, it provides backups, and I can restore from the flies in the incremental or full backups. I would not recommend for BareMetal restores but again there are ways around that. Pros I like the schedule, retention, encryption and easy installation features. Do not like that prices are increasing. Cons Do not like that prices are increasing. Do not like that errors are generic and do not always help resolve the problem. Support isn't that great with resolving issues. Reason for choosing MSP360 Backup Lower cost. Overtime, it became cost and reliability in some of the features. Review Source JC James C. Owner Information Technology and Services Used the software for: 2+ years ### "Awesome Backup Software" September 6, 2022 5.0 Pros Hands down the best backup software for the value and features offered. Cons Some features are only available if you choose certain S3 providers. Like the immutable write features for example. It isn't really a problem if you know ahead of time. Alternatives considered [Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Reason for choosing MSP360 Backup Veeam wasn't the most friendly to setup and administration seemed a little bit confusing at times. Review Source EC Edward C. Network/Systems Admin/Consultant Information Technology and Services Used the software for: 2+ years ### "The perfect solution for critical desktops" May 31, 2018 5.0 Cost saving and fewer problems with critical desktop recovery and migration Pros I've been using Cloudberry products since 2012, initially various versions of Cloudberry Explorer, plus Cloudberry Server Backup for a client's web and development servers. I started using Cloudberry Desktop Backup for myself a couple of years ago, and am now implementing it for a client. They have a situation with critical data being split between desktops and servers, and an older backup system for their servers, Cloudberry Desktop offers desktop backup at a lower cost than using the existing system's desktop agents, as well as independence more secure and predictable storage, all at a much lower cost than the various online systems, and control of your own data. Restoration is also much quicker, when needed. Finally there is no need for constant paid upgrades and eventual "this version is no longer supported" situations. Cons Regarding the desktop backup, it would be nice to have a management facility to take care of multiple installations. The user profile backup is a little misleading, since one of the major subfolders of a profile must be selected - i.e - Documents, Desktop, Downloads. Many recruiters tend to save and edit resumes in the downloads directory. It would be nice to have an option for documents, downloads, and desktop in one shot. Review Source Response from MSP360 June 4, 2018 Hello and thanks for your review. >Regarding the desktop backup, it would be nice to have a management facility to take care of multiple installations. We have built a solution, specifically for these needs. It is called CloudBerry Managed Backup and will allow you to fully manage multiple installations. Check out: https://www.cloudberrylab.com/managed-backup.aspx Helene V. Director, Content Public Relations and Communications Used the software for: 6-12 months ### "MSP360 the easiest and safest way to make computer backups" June 7, 2022 5.0 We needed to back up all the computers in the office, without the need to hire outside help, so we purchased this software which turned out to be very good, easy to use and extremely secure with all the backups it backs up. A very efficient software to keep your files backup safe. It is also very easy to use without the need to hire external companies to do the job. The best of all is that if there is any doubt or inconvenience, the technical service will always be ready to solve it. Pros It has a great backup capacity, since we were able to make backup copies of each computer in the company and although it took a long time to do it, due to the amount of information, it did not present any kind of inconvenience. The email alerts are very efficient, because they warn us if there is any problem in any of the machines. The technical support provided good support in the steps where we did not know how to perform any action when running the software. Cons I had some errors when installing the software and some backups, but the technical support was very efficient in helping us with that. The prices are cheap if you look month to month, but you have to pay a whole year in advance, which is a considerable expense for some companies, especially start-ups. Review Source WM Will M. Owner Information Technology and Services Used the software for: 2+ years ### "Mixed feelings" November 20, 2023 2.0 I am looking for an alternative for 2024 Pros Easy to deploy and configure a backup to run Cons Restoring files is miserable, constant failures on backups. Alternatives considered [Backblaze B2 Cloud Storage](https://www.capterra.com/p/155180/Backblaze-for-Business/)[IDrive](https://www.capterra.com/p/171884/IDrive/)[Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Reason for choosing MSP360 Backup I had used long time ago when it was still cloudberry, Switched from [Datto EDR](https://www.capterra.com/p/10013021/Datto-EDR/) Left Datto entirely and look for new RMM and backup solutions Review Source TD Tejas D. Lead IT Administrator Retail Used the software for: 2+ years ### "MSP 360 Backup Product Review" November 21, 2023 4.0 Pros All the offered features like backup, schedule, manageability, encryption, data restoration etc. Cons when in need of for the support there are too many KBs shared through email to go through and perform the investigation by our own. That leads to maximum investment of time. In please of that I would suggest MSP 360 to give a call back as soon as possible to the customer to provide the appropriate solution. Reason for choosing MSP360 Backup Easy to use compared to other products.. Review Source AR Alexander R. Network and Security Engineer Computer Software Used the software for: 2+ years ### "Mostly works, a few caveats" September 6, 2022 4.0 Works well enough for most things except immutability Pros Cheaply and reliably encrypts and ships backups to Amazon for long-term storage as an LTO tape alternative. Once setup, it's pretty set-and-forget. Cons Automation around the product is somewhat difficult (e.g., automating ad-hoc restores from Rundeck). Also, immutable storage is complicated when you have a simple use-case, such as needing to backup SQL database backup files like transaction logs. It's not just a toggle-switch. Reason for choosing MSP360 Backup Easier to train other users on Switched from [Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Tape was too slow for restores of old data and hardware failures were too frequent. Review Source Rodrigo S. CTO Cosmetics Used the software for: 2+ years ### "Ease of use, uptime, price, integration, change of space as use." September 11, 2022 5.0 So far its working 100% Pros Security, price, confiability. The support is very good and so far is perfect. Cons Updates a little difficult to understand Alternatives considered [OneDrive](https://www.capterra.com/p/161304/OneDrive/)[Google Drive](https://www.capterra.com/p/161425/Drive/)[VMware Horizon](https://www.capterra.com/p/203536/Horizon/) Reason for choosing MSP360 Backup Price and ease of use Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/) Price and funcionality Review Source Fred G. President Computer & Network Security Used the software for: 1-2 years ### "A reliable backup platform to work with" September 6, 2022 5.0 Overall, a great solution and great addition to our MSP business. Pros Being able to brand the client as our own and receiving daily reports of the backup are top notch features. Cons Learning curve is a bit steep, but given the features and capabilities, that is to be expected. Review Source NP Nicolas P. IT administrator Information Technology and Services Used the software for: 1-2 years ### "search for an Backup solution ? it's an interesting option" September 7, 2022 5.0 We search a backup solution that support our S3 compatible provider, this one is fully optimised with MSP360 and of course, all of that work easely and we can offer backup solution to all our MSP customers. Pros Create backup easely. Can save data on cloud provider (S3 include S3 compatible provider). Support is provided quickly with good knowleadge. Cons Monitoring option and remote desktop could be interesting but for us, theses optins are not used internaly Reason for choosing MSP360 Backup price, support, sale service that really helping use to discover this product Review Source VR Verified Reviewer IT manager Telecommunications Used the software for: 1-2 years ### "Great Solution" September 6, 2022 5.0 I work with MSP360 since before the rename , when it was cloudberry backup Never add issue and really good support Pros Work great Easy to configure Fast Backup Cons web portal need more details but still work good Alternatives considered [Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Reason for choosing MSP360 Backup price is just better Review Source SG Stephen G. Home User Used the software for: Less than 6 months ### "Fantastic backup program that allows even novices to take control of backups" January 12, 2018 5.0 Pros As someone who is not particularly tech-savvy and saw the demise of Crashplan for consumers, I have been very happy to discovery Cloudberry backup. Among other things, Cloudberry gives even home-users some control over backups. Being able to encrypt data on the client-side with strong encryption BEFORE uploading to the cloud, being able to choose among numerous options for cloud storage that are out there without being locked into and completely dependent upon just one service, and being able to fine-tune numerous options in a backup plan are only some of the pros. Cloudberry also has great customer support. They usually respond to support tickets within 24 hours or less. This has especially been handy given that I knew next to nothing about backup software and the various options before encountering Cloudberry. The Cloudberry support folks have been very informative and patient! The Cloudberry interface is also very functional. For a novice without a technical background, the many options can sometimes seem overwhelming, but Cloudberry has good support documentation online (and great tech support as mentioned above). Over time and through continued use, one comes to see how fluid the interface is. While doing internet research, I stumbled across Cloudberry through a recommendation on some Security Now podcasts that extolled Cloudberry's encryption structure. Further research suggested Cloudberry has a great reputation. The product lives up to it! Cons In fairness to Cloudberry, their target customer is probably not a home-user with 0 technical background who has trouble programming his DVR. Clearly, the Cloudberry software is loaded with the sort of options that tech folks and businesses are going to be interested in. As a result, they are never going to be able to write the software as simply a "point and click" kind of thing. That said, I do wish there was some sort of equivalent to "Backup Storage with Cloudberry for Dummies" or the like. It would be nice if there were some general articles not only describing how to access and use all of the various options the software provides, but also spoon-feeding to novices an assessment or suggestions about which options to choose and when and why. To be clear, great tech support and good backup documentation online allow for a novice to pick things up. But it does take some time and commitment. Review Source RL Rob L. Owner Information Technology and Services Used the software for: 1-2 years ### "MSP360 Works at local and offsite backups" September 6, 2022 4.0 Good low cost backup solution. Pros Easy to use backup software. YOu can do cloud only, local only or both which is the best option. You can pick your cloud backup service like Wasabi. Cons I know it's a security thing but if you lose your encryption password your backups are gone. Keep those safe! Alternatives considered [ShadowProtect](https://www.capterra.com/p/119881/ShadowProtect/) Reason for choosing MSP360 Backup Lower cost alternative and support is better. Review Source MC Matt C. Owner Computer & Network Security Used the software for: 1-2 years ### "Helps me sleep at night" September 15, 2022 5.0 I have only needed help once during the installation process and tech support was fast and walked me though my confusion... It was much more simple install than I was thinking. Pros Integrating MSP360 into our workflow was a breeze. The timely alerts and very detailed reports are very helpful internally and with the clients. Cons Could use a more modern web GUI and the work flow tends to jump around... better feature grouping would be great. Alternatives considered [Backblaze B2 Cloud Storage](https://www.capterra.com/p/155180/Backblaze-for-Business/) Reason for choosing MSP360 Backup MSP360 offered a much more intuitive process and better pricing. Switched from [Backblaze B2 Cloud Storage](https://www.capterra.com/p/155180/Backblaze-for-Business/) MSP360 offered a much more intuitive process and better pricing. Review Source David C. Director Information Technology and Services Used the software for: 1-2 years ### "Overall a good product" September 7, 2022 4.0 It's been working well as a backup solution for my business needs. Pros Reliable backups with multiple cloud store platform options. Good dashboard where you can keep track of backups, current and historic. Cons Ongoing small issues which don't seem to get resolved. e.g. date issue with email notifications, where backup date switches between US and EU format making it confusing for customers. Switched from [CrashPlan](https://www.capterra.com/p/145112/CrashPlan/) Features and security. Review Source HC Hilton C. Senior Network Engineer Non-Profit Organization Management Used the software for: 2+ years ### "Great way to back your systems to the cloud or other locations" September 6, 2022 5.0 Super easy to use and the flexibility of options Pros Super easy to use with a few click you are up an tuning ! I can remotely manage/ create or edit all back ups ! Very easy to use Cons More cloud back up providers like google amd other providers Alternatives considered [Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Reason for choosing MSP360 Backup Price and easy setup process Review Source Daniel C. Managing Partner Information Technology and Services Used the software for: 2+ years ### "Ultimate MSP Backup Tool" August 14, 2019 5.0 The biggest thing we noticed the ability to white label the product so out clients don't know where we can the software from, it makes it look like it is a in house solution. Pros Most compatible and more customization than any other backup software, works with all storage providers on all OS with unlimited customization. Cons They got rid of their in house ransomware protection and now you have to install another piece of software on your servers to protection them from that. Alternatives considered [SOS Online Backup](https://www.capterra.com/p/118081/SOS-ServerSave/)[Acronis Cyber Protect](https://www.capterra.com/p/237140/Acronis-Cyber-Protect/) Reason for choosing MSP360 Backup Ultimate white label and deployment capability as it works on ALL operating systems. Review Source MS Mark S. Director of Technology & Partnerships Information Technology and Services Used the software for: 1-2 years ### "MSP360 is THE affordable backup for MSPs and small businesses" September 6, 2022 5.0 Support has been great and with Wasabi storage, we're good to go! Pros It's price point so we can make our margins but the client can still afford it. Cons It can take some time to get the first full backup. Switched from [Barracuda Backup](https://www.capterra.com/p/112950/Barracuda-Backup-Service/) Less expensive and better margins Review Source William A. High-Performance Business & Financial Coach Financial Services Used the software for: 2+ years ### "Simple Set it and Forget It Installation" April 5, 2018 5.0 I need to run my business without being concerned that my backup data is secure and current. This software has allowed me a set it and forget it set up. Every so often I log into it and check the log files and it hasn't failed me. You can even set it to send you an email upon errors. Pros The software was as simple as following the prompts to get rolling. I like that it has several destination options available to send the backups, that it allows for block back up, encryption, throttling as to not use computer memory or internet bandwidth during backups. You can select directories and exclude file types. It is pretty versatile. Cons I can not say I have any con's on this particular software program because the fee was even one time, not monthly or annual. Review Source DM Davide M. Director Computer Networking Used the software for: 1-2 years ### "Great chance to solve our customers' needs" September 12, 2022 4.0 Great esperience: we use it in the MSP scenario with great business success: our customers find our service unique, from different point of view: partner support is great and solved us every problem very quickly. Pros It's one of the real "on-the-cloud" solution, with only very poor effort to install agents on premise. Great reporting tools and very broad set of configurable features. Definitively our choice, after 6-months software selection. Cons at the moment nothing relevant for a negative rate. Reason for choosing MSP360 Backup costs, feature set, partner support, reports and integration with our choices about cloud object storage (Wasabi and AWS S3). Review Source fT frederic T. Owner Information Technology and Services Used the software for: 2+ years ### "Great backup platform need improvement for monitoring and remote connexion" September 6, 2022 4.0 good product good support relatively cheap Pros Easy to configure and managed. easy to deploy and great visibility on backup Cons package to install connect should be worked on we need to able to build a package with all the options preselected . and the 2fa feature should be by client and not for every single computer. Alternatives considered [Backblaze B2 Cloud Storage](https://www.capterra.com/p/155180/Backblaze-for-Business/)[Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Review Source IK Igor K. owner Photography Used the software for: I used a free trial ### "Reliable, cosy UI solution for home/small business backup" July 11, 2021 5.0 I spent a plenty of time comparing a lot of software, trying trial and free versions, looking for a solution that'd help me complete my home/small business/hobbyist backup. As a photographer I have to manage huge amount of image files with RAW data, these are quite bulky and ravenous in term of HDD space used, nevertheless quite important for me to save and have a backup of it. However, in most software solution I've been testing I was rarely satisfied, whether it's been the lack of usability, and mostly about the amount of the software maintain the speed of connection and the bandwidth while backing up. Hopefully, eventually I ran across MSP360 software and surprisingly had a delightful experience with it right away. Especially I was happy enough about the speed and stability of bandwidth wile backing up. It seems due to multithreading engine it can retain very high speed of upload, in fact as high as I hardly ever had while being used other upload methods. It's important for me as I have a lot of data to be backed up and can't afford spending much time for it, though need rely on it's outcome. So, in conclusion, I would certainly recommend the software as such thing that helped me and resolved my issues. Pros I spent a plenty of time looking for a solution that'd help me complete my small business backup. In most software solution I've been testing I was hardly ever satisfied, and mostly about the speed of connection while backing up. Then, I ran across MSP360 software and had a good experience with it. I was happy about the speed and stability of bandwidth wile backing up. Cons Now I still use trial free version and plan to buy it as I have to backup more without limits of free version and it's all ok by this time it suits my needs completely Review Source HB Hada B. Software Developer Computer Software Used the software for: 6-12 months ### "Excellent alternative for enterprise file backup" August 19, 2019 4.0 Using this software has been a great benefit since we keep our information backed daily so that in the event of any server failure we will be calm, also because all the files that we upload to the cloud through this software are kept extremely secure by the encryption provided by it that someone can access them without our approval is really impossible and that gives us peace of mind to be able to focus on other activities. Pros I like this software because it has aspects that make it really efficient at the business level, such as the speed it has when creating backups, since it doesn't matter where the files to which the backup is being created come from, it is No matter the size, the speed is the same, it may be able to create non-repeated backups because it has a very versatile function, also provides its users with support for a variety of backup sources as well as the that images from platforms such as Amazon S3 can be restored and the best thing is that if you have any questions about this software your support team provides immediate attention, this is how I consider this software to be ideal for business-level support because it gives everything you need and It is very easy to use . Cons One of the disadvantages is that this software cannot be managed centrally, so it is not very easy to say that process, however, rather than something negative, I consider it something that could be implemented to facilitate its use even more. Review Source SL Shawn L. Backup Technician Information Technology and Services Used the software for: 1-2 years ### "Full featured product" September 6, 2022 5.0 It is a great product. The only overall thing I could suggest would be to make it a little more intuitive to use. Pros It has a lot of security features I didn't see in many other backup products. Suggested improvements are seen by the company and many times implemented into the product. You can see everything that has been suggested by other users and can vote and comment on them. Cons It is fairly complicated and took me a little while to learn. But once you learn how to get around it is easy. Alternatives considered [Comet Backup](https://www.capterra.com/p/162943/Comet-Backup/) Reason for choosing MSP360 Backup The console was completely online so we didn't have to host anything. Plus security was more robust. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.