# Page 3 | MSP360 Backup Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is MSP360 Backup the right Backup solution for you? Explore 246 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews

---

MSP360 Backup

4.7 (246)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 20th, 2026

# Page 3 - Reviews of MSP360 Backup

## Showing most helpful reviews

Showing 51-75 of 246 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JC

James C.  
Owner  
Information Technology and Services  
Used the software for: 2+ years

### "Awesome Backup Software"

September 6, 2022

5.0

Pros

Hands down the best backup software for the value and features offered.

Cons

Some features are only available if you choose certain S3 providers. Like the immutable write features for example. It isn't really a problem if you know ahead of time.

Alternatives considered

[Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/)

Reason for choosing MSP360 Backup

Veeam wasn't the most friendly to setup and administration seemed a little bit confusing at times.

Review Source

EC

Edward C.  
Network/Systems Admin/Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "The perfect solution for critical desktops"

May 31, 2018

5.0

Cost saving and fewer problems with critical desktop recovery and migration

Pros

I've been using Cloudberry products since 2012, initially various versions of Cloudberry Explorer, plus Cloudberry Server Backup for a client's web and development servers. I started using Cloudberry Desktop Backup for myself a couple of years ago, and am now implementing it for a client. They have a situation with critical data being split between desktops and servers, and an older backup system for their servers, Cloudberry Desktop offers desktop backup at a lower cost than using the existing system's desktop agents, as well as independence more secure and predictable storage, all at a much lower cost than the various online systems, and control of your own data. Restoration is also much quicker, when needed. Finally there is no need for constant paid upgrades and eventual "this version is no longer supported" situations.

Cons

Regarding the desktop backup, it would be nice to have a management facility to take care of multiple installations. The user profile backup is a little misleading, since one of the major subfolders of a profile must be selected - i.e - Documents, Desktop, Downloads. Many recruiters tend to save and edit resumes in the downloads directory. It would be nice to have an option for documents, downloads, and desktop in one shot.

Review Source

Response from MSP360

June 4, 2018

Hello and thanks for your review. >Regarding the desktop backup, it would be nice to have a management facility to take care of multiple installations. We have built a solution, specifically for these needs. It is called CloudBerry Managed Backup and will allow you to fully manage multiple installations. Check out: https://www.cloudberrylab.com/managed-backup.aspx

Helene V.  
Director, Content  
Public Relations and Communications  
Used the software for: 6-12 months

### "MSP360 the easiest and safest way to make computer backups"

June 7, 2022

5.0

We needed to back up all the computers in the office, without the need to hire outside help, so we purchased this software which turned out to be very good, easy to use and extremely secure with all the backups it backs up. A very efficient software to keep your files backup safe. It is also very easy to use without the need to hire external companies to do the job. The best of all is that if there is any doubt or inconvenience, the technical service will always be ready to solve it.

Pros

It has a great backup capacity, since we were able to make backup copies of each computer in the company and although it took a long time to do it, due to the amount of information, it did not present any kind of inconvenience. The email alerts are very efficient, because they warn us if there is any problem in any of the machines. The technical support provided good support in the steps where we did not know how to perform any action when running the software.

Cons

I had some errors when installing the software and some backups, but the technical support was very efficient in helping us with that. The prices are cheap if you look month to month, but you have to pay a whole year in advance, which is a considerable expense for some companies, especially start-ups.

Review Source

WM

Will M.  
Owner  
Information Technology and Services  
Used the software for: 2+ years

### "Mixed feelings"

November 20, 2023

2.0

I am looking for an alternative for 2024

Pros

Easy to deploy and configure a backup to run

Cons

Restoring files is miserable, constant failures on backups.

Alternatives considered

[Backblaze B2 Cloud Storage](https://www.capterra.com/p/155180/Backblaze-for-Business/)[IDrive](https://www.capterra.com/p/171884/IDrive/)[Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/)

Reason for choosing MSP360 Backup

I had used long time ago when it was still cloudberry,

Switched from

[Datto EDR](https://www.capterra.com/p/10013021/Datto-EDR/)

Left Datto entirely and look for new RMM and backup solutions

Review Source

TD

Tejas D.  
Lead IT Administrator  
Retail  
Used the software for: 2+ years

### "MSP 360 Backup Product Review"

November 21, 2023

4.0

Pros

All the offered features like backup, schedule, manageability, encryption, data restoration etc.

Cons

when in need of for the support there are too many KBs shared through email to go through and perform the investigation by our own. That leads to maximum investment of time. In please of that I would suggest MSP 360 to give a call back as soon as possible to the customer to provide the appropriate solution.

Reason for choosing MSP360 Backup

Easy to use compared to other products..

Review Source

AR

Alexander R.  
Network and Security Engineer  
Computer Software  
Used the software for: 2+ years

### "Mostly works, a few caveats"

September 6, 2022

4.0

Works well enough for most things except immutability

Pros

Cheaply and reliably encrypts and ships backups to Amazon for long-term storage as an LTO tape alternative. Once setup, it's pretty set-and-forget.

Cons

Automation around the product is somewhat difficult (e.g., automating ad-hoc restores from Rundeck). Also, immutable storage is complicated when you have a simple use-case, such as needing to backup SQL database backup files like transaction logs. It's not just a toggle-switch.

Reason for choosing MSP360 Backup

Easier to train other users on

Switched from

[Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/)

Tape was too slow for restores of old data and hardware failures were too frequent.

Review Source

Rodrigo S.  
CTO  
Cosmetics  
Used the software for: 2+ years

### "Ease of use, uptime, price, integration, change of space as use."

September 11, 2022

5.0

So far its working 100%

Pros

Security, price, confiability. The support is very good and so far is perfect.

Cons

Updates a little difficult to understand

Alternatives considered

[OneDrive](https://www.capterra.com/p/161304/OneDrive/)[Google Drive](https://www.capterra.com/p/161425/Drive/)[VMware Horizon](https://www.capterra.com/p/203536/Horizon/)

Reason for choosing MSP360 Backup

Price and ease of use

Switched from

[OneDrive](https://www.capterra.com/p/161304/OneDrive/)

Price and funcionality

Review Source

Fred G.  
President  
Computer & Network Security  
Used the software for: 1-2 years

### "A reliable backup platform to work with"

September 6, 2022

5.0

Overall, a great solution and great addition to our MSP business.

Pros

Being able to brand the client as our own and receiving daily reports of the backup are top notch features.

Cons

Learning curve is a bit steep, but given the features and capabilities, that is to be expected.

Review Source

NP

Nicolas P.  
IT administrator  
Information Technology and Services  
Used the software for: 1-2 years

### "search for an Backup solution ? it's an interesting option"

September 7, 2022

5.0

We search a backup solution that support our S3 compatible provider, this one is fully optimised with MSP360 and of course, all of that work easely and we can offer backup solution to all our MSP customers.

Pros

Create backup easely. Can save data on cloud provider (S3 include S3 compatible provider). Support is provided quickly with good knowleadge.

Cons

Monitoring option and remote desktop could be interesting but for us, theses optins are not used internaly

Reason for choosing MSP360 Backup

price, support, sale service that really helping use to discover this product

Review Source

VR

Verified Reviewer  
IT manager  
Telecommunications  
Used the software for: 1-2 years

### "Great Solution"

September 6, 2022

5.0

I work with MSP360 since before the rename , when it was cloudberry backup Never add issue and really good support

Pros

Work great Easy to configure Fast Backup

Cons

web portal need more details but still work good

Alternatives considered

[Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/)

Reason for choosing MSP360 Backup

price is just better

Review Source

SG

Stephen G.  
Home User  
  
Used the software for: Less than 6 months

### "Fantastic backup program that allows even novices to take control of backups"

January 12, 2018

5.0

Pros

As someone who is not particularly tech-savvy and saw the demise of Crashplan for consumers, I have been very happy to discovery Cloudberry backup. Among other things, Cloudberry gives even home-users some control over backups. Being able to encrypt data on the client-side with strong encryption BEFORE uploading to the cloud, being able to choose among numerous options for cloud storage that are out there without being locked into and completely dependent upon just one service, and being able to fine-tune numerous options in a backup plan are only some of the pros. Cloudberry also has great customer support. They usually respond to support tickets within 24 hours or less. This has especially been handy given that I knew next to nothing about backup software and the various options before encountering Cloudberry. The Cloudberry support folks have been very informative and patient! The Cloudberry interface is also very functional. For a novice without a technical background, the many options can sometimes seem overwhelming, but Cloudberry has good support documentation online (and great tech support as mentioned above). Over time and through continued use, one comes to see how fluid the interface is. While doing internet research, I stumbled across Cloudberry through a recommendation on some Security Now podcasts that extolled Cloudberry's encryption structure. Further research suggested Cloudberry has a great reputation. The product lives up to it!

Cons

In fairness to Cloudberry, their target customer is probably not a home-user with 0 technical background who has trouble programming his DVR. Clearly, the Cloudberry software is loaded with the sort of options that tech folks and businesses are going to be interested in. As a result, they are never going to be able to write the software as simply a "point and click" kind of thing. That said, I do wish there was some sort of equivalent to "Backup Storage with Cloudberry for Dummies" or the like. It would be nice if there were some general articles not only describing how to access and use all of the various options the software provides, but also spoon-feeding to novices an assessment or suggestions about which options to choose and when and why. To be clear, great tech support and good backup documentation online allow for a novice to pick things up. But it does take some time and commitment.

Review Source

RL

Rob L.  
Owner  
Information Technology and Services  
Used the software for: 1-2 years

### "MSP360 Works at local and offsite backups"

September 6, 2022

4.0

Good low cost backup solution.

Pros

Easy to use backup software. YOu can do cloud only, local only or both which is the best option. You can pick your cloud backup service like Wasabi.

Cons

I know it's a security thing but if you lose your encryption password your backups are gone. Keep those safe!

Alternatives considered

[ShadowProtect](https://www.capterra.com/p/119881/ShadowProtect/)

Reason for choosing MSP360 Backup

Lower cost alternative and support is better.

Review Source

MC

Matt C.  
Owner  
Computer & Network Security  
Used the software for: 1-2 years

### "Helps me sleep at night"

September 15, 2022

5.0

I have only needed help once during the installation process and tech support was fast and walked me though my confusion... It was much more simple install than I was thinking.

Pros

Integrating MSP360 into our workflow was a breeze. The timely alerts and very detailed reports are very helpful internally and with the clients.

Cons

Could use a more modern web GUI and the work flow tends to jump around... better feature grouping would be great.

Alternatives considered

[Backblaze B2 Cloud Storage](https://www.capterra.com/p/155180/Backblaze-for-Business/)

Reason for choosing MSP360 Backup

MSP360 offered a much more intuitive process and better pricing.

Switched from

[Backblaze B2 Cloud Storage](https://www.capterra.com/p/155180/Backblaze-for-Business/)

MSP360 offered a much more intuitive process and better pricing.

Review Source

David C.  
Director  
Information Technology and Services  
Used the software for: 1-2 years

### "Overall a good product"

September 7, 2022

4.0

It's been working well as a backup solution for my business needs.

Pros

Reliable backups with multiple cloud store platform options. Good dashboard where you can keep track of backups, current and historic.

Cons

Ongoing small issues which don't seem to get resolved. e.g. date issue with email notifications, where backup date switches between US and EU format making it confusing for customers.

Switched from

[CrashPlan](https://www.capterra.com/p/145112/CrashPlan/)

Features and security.

Review Source

HC

Hilton C.  
Senior Network Engineer  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great way to back your systems to the cloud or other locations"

September 6, 2022

5.0

Super easy to use and the flexibility of options

Pros

Super easy to use with a few click you are up an tuning ! I can remotely manage/ create or edit all back ups ! Very easy to use

Cons

More cloud back up providers like google amd other providers

Alternatives considered

[Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/)

Reason for choosing MSP360 Backup

Price and easy setup process

Review Source

Daniel C.  
Managing Partner  
Information Technology and Services  
Used the software for: 2+ years

### "Ultimate MSP Backup Tool"

August 14, 2019

5.0

The biggest thing we noticed the ability to white label the product so out clients don't know where we can the software from, it makes it look like it is a in house solution.

Pros

Most compatible and more customization than any other backup software, works with all storage providers on all OS with unlimited customization.

Cons

They got rid of their in house ransomware protection and now you have to install another piece of software on your servers to protection them from that.

Alternatives considered

[Acronis Cyber Backup](https://www.capterra.com/p/10010631/Acronis-Backup-12/)[SOS Online Backup](https://www.capterra.com/p/118081/SOS-ServerSave/)

Reason for choosing MSP360 Backup

Ultimate white label and deployment capability as it works on ALL operating systems.

Review Source

MS

Mark S.  
Director of Technology & Partnerships  
Information Technology and Services  
Used the software for: 1-2 years

### "MSP360 is THE affordable backup for MSPs and small businesses"

September 6, 2022

5.0

Support has been great and with Wasabi storage, we're good to go!

Pros

It's price point so we can make our margins but the client can still afford it.

Cons

It can take some time to get the first full backup.

Switched from

[Barracuda Backup](https://www.capterra.com/p/112950/Barracuda-Backup-Service/)

Less expensive and better margins

Review Source

William A.  
High-Performance Business & Financial Coach  
Financial Services  
Used the software for: 2+ years

### "Simple Set it and Forget It Installation"

April 5, 2018

5.0

I need to run my business without being concerned that my backup data is secure and current. This software has allowed me a set it and forget it set up. Every so often I log into it and check the log files and it hasn't failed me. You can even set it to send you an email upon errors.

Pros

The software was as simple as following the prompts to get rolling. I like that it has several destination options available to send the backups, that it allows for block back up, encryption, throttling as to not use computer memory or internet bandwidth during backups. You can select directories and exclude file types. It is pretty versatile.

Cons

I can not say I have any con's on this particular software program because the fee was even one time, not monthly or annual.

Review Source

DM

Davide M.  
Director  
Computer Networking  
Used the software for: 1-2 years

### "Great chance to solve our customers' needs"

September 12, 2022

4.0

Great esperience: we use it in the MSP scenario with great business success: our customers find our service unique, from different point of view: partner support is great and solved us every problem very quickly.

Pros

It's one of the real "on-the-cloud" solution, with only very poor effort to install agents on premise. Great reporting tools and very broad set of configurable features. Definitively our choice, after 6-months software selection.

Cons

at the moment nothing relevant for a negative rate.

Reason for choosing MSP360 Backup

costs, feature set, partner support, reports and integration with our choices about cloud object storage (Wasabi and AWS S3).

Review Source

fT

frederic T.  
Owner  
Information Technology and Services  
Used the software for: 2+ years

### "Great backup platform need improvement for monitoring and remote connexion"

September 6, 2022

4.0

good product good support relatively cheap

Pros

Easy to configure and managed. easy to deploy and great visibility on backup

Cons

package to install connect should be worked on we need to able to build a package with all the options preselected . and the 2fa feature should be by client and not for every single computer.

Alternatives considered

[Backblaze B2 Cloud Storage](https://www.capterra.com/p/155180/Backblaze-for-Business/)[Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/)

Review Source

IK

Igor K.  
owner  
Photography  
Used the software for: I used a free trial

### "Reliable, cosy UI solution for home/small business backup"

July 11, 2021

5.0

I spent a plenty of time comparing a lot of software, trying trial and free versions, looking for a solution that'd help me complete my home/small business/hobbyist backup. As a photographer I have to manage huge amount of image files with RAW data, these are quite bulky and ravenous in term of HDD space used, nevertheless quite important for me to save and have a backup of it. However, in most software solution I've been testing I was rarely satisfied, whether it's been the lack of usability, and mostly about the amount of the software maintain the speed of connection and the bandwidth while backing up. Hopefully, eventually I ran across MSP360 software and surprisingly had a delightful experience with it right away. Especially I was happy enough about the speed and stability of bandwidth wile backing up. It seems due to multithreading engine it can retain very high speed of upload, in fact as high as I hardly ever had while being used other upload methods. It's important for me as I have a lot of data to be backed up and can't afford spending much time for it, though need rely on it's outcome. So, in conclusion, I would certainly recommend the software as such thing that helped me and resolved my issues.

Pros

I spent a plenty of time looking for a solution that'd help me complete my small business backup. In most software solution I've been testing I was hardly ever satisfied, and mostly about the speed of connection while backing up. Then, I ran across MSP360 software and had a good experience with it. I was happy about the speed and stability of bandwidth wile backing up.

Cons

Now I still use trial free version and plan to buy it as I have to backup more without limits of free version and it's all ok by this time it suits my needs completely

Review Source

SL

Shawn L.  
Backup Technician  
Information Technology and Services  
Used the software for: 1-2 years

### "Full featured product"

September 6, 2022

5.0

It is a great product. The only overall thing I could suggest would be to make it a little more intuitive to use.

Pros

It has a lot of security features I didn't see in many other backup products. Suggested improvements are seen by the company and many times implemented into the product. You can see everything that has been suggested by other users and can vote and comment on them.

Cons

It is fairly complicated and took me a little while to learn. But once you learn how to get around it is easy.

Alternatives considered

[Comet Backup](https://www.capterra.com/p/162943/Comet-Backup/)

Reason for choosing MSP360 Backup

The console was completely online so we didn't have to host anything. Plus security was more robust.

Review Source

PP

Peter P.  
Director  
Information Technology and Services  
Used the software for: Less than 6 months

### "MSP360 Managed Backup Solution"

September 7, 2022

4.0

I mainly use MSP360 for image backups and restores rather than having to re-install Windows from scratch. I also use the RMM tool for monitoring endpoints and remote assistance using their Connect tool. Overall my experience has been great. Support is awesome with very quick response times, especially during my trial period which was really helpful.

Pros

Online console provides a central place to monitor backups, change settings etc. Saves having to log on to each end point separately. Their online console also integrates nicely with their RMM tool which I also use. The ability to be able to restore a computer image remotely from cloud storage is a life changer for me. Granted, the end user has to boot using the recovery USB and only LAN connections are supported at present but it's an awesome feature. Compatibility with Wasabi, AWS and B2 cloud storage should cover most bases for most people.

Cons

Not being able to use the wi-fi connection on an endpoint when using the boot USB to remote restore an image is a bit of a pain as not all endpoints have access to a LAN connection.

Review Source

DV

Daniel V.  
CEO  
Information Technology and Services  
Used the software for: 1-2 years

### "Best backup for business"

February 20, 2024

5.0

I have used it for several years and it has effectively backed up my systems. I was able to restore data with no problem. Great ransomware protection

Pros

Easy to setup Simple control panel Great customer support

Cons

Billing is kind of complicated. Training is not very complete.

Review Source

Marco H.  
Director  
Information Technology and Services  
Used the software for: 6-12 months

### "Excellent option for nimble MSPs, pay only for what you use"

September 6, 2022

5.0

Very satisfied, excellent price-value

Pros

They don't force you to pay upfront for storage, I use their Amazon S3 bucket and the license price is excellent for a nimble MSP (one man band) like myself.

Cons

It takes a bit to understand purchasing and applying licenses

Alternatives considered

[Acronis Cyber Backup](https://www.capterra.com/p/10010631/Acronis-Backup-12/)[IDrive](https://www.capterra.com/p/171884/IDrive/)

Reason for choosing MSP360 Backup

Low cost, easy to deploy and constant training/education

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.