# Page 4 | MSP360 Backup Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is MSP360 Backup the right Backup solution for you? Explore 246 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews

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MSP360 Backup

4.7 (246)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 20th, 2026

# Page 4 - Reviews of MSP360 Backup

## Showing most helpful reviews

Showing 76-100 of 246 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Nathan R.  
CEO  
  
Used the software for: 6-12 months

### "There is backup, and there is cloudberry backup"

January 20, 2018

5.0

When you want to backup your information, computers, servers, NAS, and make it so that it is not that expensive, there is simply no better option out there.

Pros

I really don't know the story of this company, but it feels like they have been around forever, they absolutely know everything about backup!!! They are extremely good, one of the few that connects with backblaze b2, it is such a nice thing to work with them, their support exceeds every expectation... there is just not a single bad thing one can say about this company. Everything they do is smart and well thought out. And you have so many extras like webinars where they explain everything. You can't go wrong with them!

Cons

There is nothing not to like, even the price is awesome, the only issue is that you have to pay for the licenses upfront and only on a year per year basis. Which makes it a bit more expensive to get started, but that is about it. Everything else is awesome.

Review Source

JK

Joe K.  
Systems Network Administrator  
Government Administration  
Used the software for: 2+ years

### "Simple, Reliable Product"

November 14, 2023

5.0

Pros

Simple and easy to use. Everything you need is on one simple page.

Cons

I really haven't found anything I really don't like, I would like to see a better data usage page per device.

Review Source

SM

Steven M.  
Senior Field Technician  
Information Technology and Services  
Used the software for: 2+ years

### "Managed Backup"

September 6, 2022

5.0

We're getting reliable backups to local and cloud storage at an affordable cost.

Pros

Once setup and configured its very easy to use. Restoring data is very easy. Updates have improved the system and mase it easier to use along the way.

Cons

It took some getting used to and experimenting to figure out some of the settings and features. Although I'm putting that under "Cons" I don't think that's any different than would be expected from every different system.

Reason for choosing MSP360 Backup

A little testing showed it was fairly easy to use. The cost was good.

Review Source

CR

Carlos R.  
Corporate Manager  
Program Development  
Used the software for: 6-12 months

### "Great product. Super Recomendado!"

September 9, 2022

5.0

Pros

Easy to use, affordable prices. Phenomenal accompaniment of executive commercial adviser!

Cons

Its need to have Password protection to prevent user uninstall it.

Alternatives considered

[BigMIND](https://www.capterra.com/p/175330/Zoolz-Intelligent/)[Ahsay Offsite Backup Server](https://www.capterra.com/p/60409/Ahsay-Offsite-Backup-Server/)

Reason for choosing MSP360 Backup

Easy communication Easy to deploy

Switched from

[Comet Backup](https://www.capterra.com/p/162943/Comet-Backup/)

Lack of customer service and responses take many days and these not resolving issues

Review Source

JR

JASON R.  
Jefe tecnologia  
Environmental Services  
Used the software for: 1-2 years

### "Review"

November 14, 2023

4.0

Good support, easy tool, but expensive.

Pros

Easy and effective, too much information in their Youtube channel.

Cons

Cost. Expensive for some features and other apps like cloud berry backup, cloudberry explorer, MSP360 backup. etc.

Reason for choosing MSP360 Backup

Their sales force its good. They give me a demo training and a implementation with no cost. Then i changed gsuite by o365 and i did it by my self with the youtube videos.

Review Source

Erick V.  
Client Technologies Manager  
Automotive  
Used the software for: 1-2 years

### "Cloud Backup"

April 24, 2020

4.0

Pros

Is it easy to use and configure. You can run File-Level Backup and Virtual Machine Backup also which is a great advantage, you can cover your backup in different levels.

Cons

This has been a bad experience when I tried to recover for the first time in a real situation and I was not able to do it. I called the support and they just said that there was a bug in the system and it was not possible run the restore. I tried to recover 2 files from a VM backup and the support told me that I had to recover the whole VM which was totally crazy. That was one year ago, and I am still waiting for a solution. Since that time, I had to start running 2 different backup, one VM backup and one File-Level BAckup

Reason for choosing MSP360 Backup

They offered a good price

Review Source

CL

Carlton L.  
MR  
Oil & Energy  
Used the software for: 1-2 years

### "Great Backup"

September 9, 2022

5.0

Great, Backup all our vSphere infrastructure with the software

Pros

Like the dashboard where I can control my backup schema. Also, like the daily logs, so I get conformation that the servers have been backed up.

Cons

Actually nothing, does just fine for all my needs

Alternatives considered

[Barracuda Backup](https://www.capterra.com/p/112950/Barracuda-Backup-Service/)

Reason for choosing MSP360 Backup

Storage was a concern. Barracuda was way more expensive to get higher storage.

Switched from

[Acronis Cyber Backup](https://www.capterra.com/p/10010631/Acronis-Backup-12/)

There functionality was getting cumbersome.

Review Source

JW

James W.  
Technical Service Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Great value for money product"

September 7, 2022

5.0

It has allow us to streamline backups to the cloud and onboard customers quickly

Pros

Easy of use, easy to setup, restore from cloud quite speedy

Cons

Support could be improved, it would be better if you software generated and sent the log files to support when creating a support ticket

Switched from

[ConnectWise Cloud Backup](https://www.capterra.com/p/214417/Cloud-Backup/)

Issues with support and pricing

Review Source

Dameon W.  
Cyber Security Evangelist  
Computer & Network Security  
Used the software for: 2+ years

### "Pretty much set it and forget it"

February 15, 2018

5.0

Pros

Once you set it up, it pretty much just runs. Many, many different backup services and methods supported. Supports encryption before uploading to cloud.

Cons

The only real issue I've ever had with the product was how it dealt with failures (or rather, didn't) when backing up to a local SMB fileshare and there was an issue on the local disk. I eventually figure out what the issue was, but it would have been nice had the product provided a little more details about what was happening in this situation rather than saying it failed to back up particular files.

Review Source

MV

Miguel V.  
Network Admin  
Telecommunications  
Used the software for: 2+ years

### "Best backup and disaster recovery tool out there!"

September 6, 2022

5.0

My overall experience has been great! I would recommend the tool.

Pros

I like how easy and friendly the tool is to use. The support staff is awesome as well.

Cons

I think the UI can be improved but overall the software is great.

Review Source

JM

Jeremy M.  
Director of Technology  
Information Technology and Services  
Used the software for: 2+ years

### "Solid, easy to use product/service"

September 7, 2022

5.0

The product works very well, and the sales and support team are courteous, professional and a pleasure to work with.

Pros

MSP360's backup software is super easy to deploy and manage. Their support is fast, knowledgeable, and thorough. One of the best experiences I have had with a vendor in a very long time.

Cons

Nothing that I can think of at this time.

Review Source

CS

Chuck S.  
Co-owner  
Computer & Network Security  
Used the software for: 2+ years

### "Great value without sacrificing features"

September 6, 2022

5.0

Overall, great solution and price with flexibility on all fronts!

Pros

The cost for what you get is undeniable. You get all the industry features needed to provide backup and disaster recovery solutions for your clients. We have also had success in recovering data for clients which is the most important during a ransomware attack or data loss.

Cons

The interface to manage costs and licenses could be better. Also, there could be some improvement on recovering data from the cloud console!

Alternatives considered

[Datto SaaS Defense](https://www.capterra.com/p/238179/Datto-SaaS-Defense/)

Reason for choosing MSP360 Backup

Cost

Review Source

JVV

Joao Vitor V.  
Administrador de Rede  
Information Technology and Services  
Used the software for: 2+ years

### "Melhor software de bakup"

September 8, 2022

5.0

Tem feito a diferença dentro da minha empresa, focando em sistema de backup que pudesse me auxiliar na rotina diaria, e hoje consegui alavancar minha carteira de negocios

Pros

Sistema simples e rapido de implantar, com sistema de criptografia para envio dos dados, com varias APIs para conectar com google cloud, azure, amazon entre outras

Cons

No momento nada, me atende perfeitamente

Reason for choosing MSP360 Backup

Preço, criptografia e integração com varios datacenters

Review Source

ML

Mitchell L.  
Manager, Information Technology  
Wholesale  
Used the software for: 2+ years

### "MSP360 Managed Backup "

November 20, 2023

5.0

Our overall experience with MSP360 Managed Backup is a PLUS!!

Pros

MSP360 Managed Backup exceeds our expectations. It is affordable, easy to use, easy to understand.

Cons

MSP360 Managed Backup has soo many options that sometimes you need RTFM although that is not a CON.

Review Source

DN

David N.  
CTO  
Textiles  
Used the software for: 2+ years

### "Best Bang for the Buck"

September 6, 2022

5.0

Pros

I really like the storage options if gives for backups.

Cons

I have used many backup software in my career 20+ years and MSP360 offers the most for a small to mid size solution.

Alternatives considered

[Carbonite](https://www.capterra.com/p/223152/Carbonite/)

Reason for choosing MSP360 Backup

ease of use and pricing and I have more control of my backups.

Switched from

[Carbonite](https://www.capterra.com/p/223152/Carbonite/)

ease of use and pricing and I have more control of my backups.

Review Source

YS

Yoli S.  
COO  
Information Technology and Services  
Used the software for: 1-2 years

### "Backup Review"

November 17, 2023

4.0

Pros

The price point was great. Although setting up the backups was a bit clunky, the user interface has improved.

Cons

I wish there was a way to better sync with my PSA for ease of billng.

Switched from

[Acronis Cyber Protect Cloud](https://www.capterra.com/p/204559/Acronis-Cyber-Protect-Cloud/)

It was becoming too expensive to use for my clients.

Review Source

JB

Justin B.  
Service Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "A quality automatic backup solution for endpoints and servers"

February 15, 2024

5.0

Pros

Server backup is simple to use and setup. I have not had one backup fail yet.

Cons

No file-level access to backups. I cannot view individual files from any backup done.

Review Source

RP

Raymond P.  
Managing Partner  
Computer & Network Security  
Used the software for: 2+ years

### "MSP360 Changed our business model"

September 6, 2022

5.0

My overall experience is very good and I would recommend the suite of products to others, especially MSPs.

Pros

Ease of use, flexibility of storage providers

Cons

Bare Metal Restore disk creation is difficult. Support does not assist.

Reason for choosing MSP360 Backup

Ease of use, flexibility of storage providers

Review Source

RY

Roee Y.  
CTO  
Internet  
Used the software for: 2+ years

### "msp360 is a good software"

September 12, 2022

5.0

the program is excellent you answer to question very quickly

Pros

your good service of technical problems is the best

Cons

it takes too long to sales department to reply my emails

Review Source

EM

Efstratios M.  
Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "A Very Good Backup Software and experience"

September 7, 2022

5.0

Excellent

Pros

Very easy to use. Stable application with no surprises. Support most of the times answer my questions.

Cons

Some requested features such as restoring multiple versions of a file at once are critical to the business when there are lots of files and directories to be restored

Review Source

TP

Trevor P.  
Systems Admin  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Backup and Recovery"

September 6, 2022

4.0

Pros

The one dashboard view. Easy to setup jobs for multiple different devices. The process to setup MSP360 was seamless to our users.

Cons

One thing missing though, is the ability to setup jobs and mange the VM backups

Reason for choosing MSP360 Backup

Cost was the largest factor in us using MSP360

Review Source

SF

Sam F.  
IT Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "Set It and Forget It Backup"

February 9, 2021

5.0

I use MSP360 backup on all of the PCs in the house and to backup one of my elderly relative's PC. I'm also about to set it up for my Father for his backups. I backup to Wasabi storage (highly recommended) for cheap, fast, reliable backups for my entire household!

Pros

Basically once it's setup all I have to do is keep an eye on the email alerts for possible issues and it just works!

Cons

It does occasionally suffer from a few small bugs, but that's the beauty with MSP360; the support is awesome!

Switched from

[CrashPlan](https://www.capterra.com/p/145112/CrashPlan/)

Wasn't happy with the move away from the personal edition and wanted more flexibility and better pricing.

Review Source

Christopher W.  
IT Manager  
Computer Networking  
Used the software for: 1-2 years

### "Cloudberry Review"

June 12, 2019

5.0

Overall our experience has been good. Only one call to support has been needed and the resolved our issue quickly

Pros

Cost is the best in the business. Great product for a small msp to offer backup services for an affordable rate.

Cons

Speed of the backup. Cloudberry is about half as fast as acronis but for a much cheaper price.

Reason for choosing MSP360 Backup

Price

Review Source

GM

Gabriel M.  
SysAdmin & Web Apps. Devloper  
Computer & Network Security  
Used the software for: 2+ years

### "I'm using Cloudberry Backup Desktop Pro (Windows edition) and CB Exprorer Pro for years ..."

September 18, 2017

5.0

Perhaps the single available option up-to-date, to achieve the 1-2-3 backup strategy together with CLUOD-TO-CLOUD backup unification into a single bulk CLOUD storage account.

Pros

What I mostly like currently, is the CLOUD-TO-CLOUD option ... - As per my work I must deal with my customers cloud prefererences 8some omeones like Amazon S3, others BOX, Dropbox, Onedrive, GoogleDrive, Backblaze ... and so on. Then having a bucket shared on their respective accounts allows me to mirror their provided working files to my single account at Wasabi backup CLOUD storage service.

Cons

Cloudberry Backup still doesn't offer client side files encryption for Amazon S3 'compatible' providers like 'Wasabi' but I have not doubt that's already in their THINK-ABOUT or TO\_DO list, >> Would be nice they could integrate 7-ZIP (not WinZIP) encryption as an additional file encryption option to the current AES one already available but for for Amazon S3, only.

Review Source

Peter T.  
Software Developer  
Computer Software  
Used the software for: Less than 6 months

### "Most reliable cloud backup for S3 / B2"

October 9, 2019

5.0

I back up a personal Linux (UNRAID) server to BackBlaze B2. Using CloudBerry helps me save money on backup costs and add more control over my backups.

Pros

Tested several other Linux applications, including DIY, and found CloudBerry to be the most reliable for several reasons: - Backing up always worked. - Restoring went without a hitch. - Set it and forget it. - Automated notifications. - Low system memory usage, and allows customizing the threads. - Customizable backup schedules: some directories I do daily, others weekly, and semi-monthly full-backups of everything! - Support is only an e-mail away -- and they are quick to respond.

Cons

The interface could use some finesse. I ran in to an error message that was vague and unhelpful when configuring my initial backups, but I e-mailed support and literally within 24 hours was responded to. (In the end, the error was because I was using the application inside of a Docker container which was not properly configured for the permissions!) More granular controls of the network configuration would be helpful.

Reason for choosing MSP360 Backup

Fast, easy, and reliable. It is the most refined product for my use case.

Switched from

[CrashPlan](https://www.capterra.com/p/145112/CrashPlan/)

Save money on server costs & bandwidth.

Review Source

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