# Page 8 | MSP360 Backup Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is MSP360 Backup the right Backup solution for you? Explore 246 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews

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MSP360 Backup

4.7 (246)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 20th, 2026

# Page 8 - Reviews of MSP360 Backup

## Showing most helpful reviews

Showing 176-200 of 246 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ME

Melissa E.  
Owner  
Online Media  
Used the software for: Less than 6 months

### "Quick and easy personal backup solution"

April 10, 2020

5.0

I'm an individual who was looking for a cloud backup solution for my physical backup on external hard drives. I combined MSP360 CloudBerry Backup with Wasabi S3 storage. I only have about 1TB worth of data and want full control over my data.

Pros

The process to set up an automated backup to Wasabi S3 storage was quick and painless. Set up your target storage location, choose your desired items to back up, set parameters, hit go! During the initial backup, it responded well to picking up where it left off when closing the app or shutting down the computer for the day.

Cons

The initial backup progress meter was a bit misleading, indicating only X amount of files and gb were backing up, but I knew for certain that there was so much more! Once completed, I spot-checked and found no issues thus far. It would be great to have a more visual completion confirmation. You can view the structure of your backup, but it's not clearly indicated whether or not it's finished, in progress or in queue.

Reason for choosing MSP360 Backup

The combined cost of Wasabi S3 + CloudBerry is a steal!

Review Source

DI

DAVID I.  
  
  
Used the software for: Less than 6 months

### "It is the easiest product I ever tried for local and cloud backup"

February 15, 2018

5.0

I even noticed some references to bare metal backups and more features available in different versions. The Enterprise version looks very powerful. As I'm using this tool just for my home network, several of the higher-end features are just too much.

Pros

Simplicity is the most important feature in CloudBerry Backup. You can back up your computer to a local server or NAS and from it to one or several clouds. Setting up the backups is very, very simple. I still didn't need to restore my files, but I expect the same kind of simplicity for doing it. I'm using the latest Windows Insider Preview of Windows 10 and I didn't have any problems. Other applications like LIMA failed miserable when upgrading Windows.

Review Source

AF

Alexandre F.  
CEO  
Computer & Network Security  
Used the software for: 6-12 months

### "Essential for MSPs"

March 8, 2022

5.0

Pros

the freedom to choose your storage provider and the ease of use make MSP360 the best alternative to protect my clients' resources

Cons

lack of integration with multiple RMMSs.

Reason for choosing MSP360 Backup

Best price

Review Source

EV

Esteve V.  
Intern at administration  
Information Technology and Services  
Used the software for: 6-12 months

### "Safety"

January 15, 2018

4.0

I use it as a safety method for all my files to not loose them, and the program it is so effective in that purpose. it's a very flexible and useful tool.

Pros

It has numerous functionalities that make the program very useful in a wide variety of ways. Although it may look a little bit complicated at first, it should be easy to manage for everyone. The program is designed for backing up almost any type of file (and not for storage) and it fulfills perfectly with its purpose. The program has a very wide range of backup destinations and has enough space on the free version for anyone. Also, you can save many versions of the backups on the cloud. I like the program becasue it makes me feel safe that I won't loose any data if something bad happens to the computer. Maybe it is not 100% necessary, but you would prefer to have it and not need it, than need it and not have it.

Cons

Not much space in the archive mode. The advanced mode is actually too much advanced and creates too many files. Also, sometimes it duplicated files.

Review Source

CZ

Carl Z.  
Owner  
Information Technology and Services  
Used the software for: Less than 6 months

### "Good product / Terrible technical sales & On-Boarding support"

October 24, 2022

5.0

Not good ... despite the software having an easy to use, well designed UI.

Pros

We lost our administrator, so needed to find an MSP that supports MSP360. The company provides no phone number, and no sales support, other than a person on chat that not only knows nothing, doesn't get anyone to respond after providing her with a phone number and email.

Cons

Customer support really sucks, but even worse is that they have no sales deparment. If you go looking for any consultant or MSP on Google, there is none, and no PPC ads that link to anyone that supports MSP360. Look elsewhere !

Reason for choosing MSP360 Backup

I didn't ... I tried really hard to find someone that would help me on-board to them, but nobody was ever available. So I punted.

Review Source

CR

Colin R.  
Owner  
Education Management  
Used the software for: Less than 6 months

### "Great For Local And Remote Backup"

January 7, 2020

4.0

My kids are away at college with Mac & Windows, and I need them to backup to my local NAS. It emulates S3, and I have dynamic DNS. Cloudberry works flawlessly both remotely and locally, and I'm happy to

Pros

I am able to use my home NAS for storage, and can backup remotely or locally.

Cons

So far, I haven't had any issues. I have not done a major restore yet, but smaller restores work remotely or locally.

Reason for choosing MSP360 Backup

Cloudberry works through the dynamic DNS.

Switched from

[CrashPlan](https://www.capterra.com/p/145112/CrashPlan/)

They removed their family plan.

Review Source

EK

Eran K.  
CTO and Co-Founder  
  
Used the software for:

### "Professional backup software with local and cloud support for home users"

September 25, 2017

4.0

I'm migrating from CrashPlan who cancelled their home users subscription level. CloudBerry Backup looks like the most robust software I could find that would allow me to backup to a cloud service at a reasonable cost and with a feature set that s more or less similar to the one I used and loved with CrashPlan.

Pros

\* Very powerful feature set, professional grade \* Extremely configurable \* Support for any cloud service imaginable \* Support for local hard disk backups

Cons

\* No way to search for a file in the entire backup set \* Users are left alone dealing with the cloud service account setup and configuration options \* No support for bandwidth throttling based on active vs. idle computer

Review Source

VR

Verified Reviewer  
Owner  
  
Used the software for: 2+ years

### "overall good product. works as intended"

July 13, 2018

4.0

Pros

The cloudberry backup will backup to amazon s3/cloud storage and perform complete image backups so you can fire up the server in AWS if needed

Cons

The software needs a better quick start guide to help younger adminstrators get up and running on amazon s3/aws.

Review Source

Dignnybeth P.  
Redactor publicitario creativo  
  
Used the software for: I used a free trial

### "It is an excellent tool to backup information on your PC."

June 20, 2018

5.0

Pros

Although I have little to do with this type of software, I have tried CloudBerry and I have been delighted. As a product I find it easy to use and excellent performance, once you give the permissions to manage changes in the system the program practically works only. I have managed to back a number of files that had occupying space on my pc. I have been able to place my information on several devices and that has been great.

Cons

The trial version has some features that you can only explore when you decide to buy the software. But I am inclined to buy it.

Review Source

Christian B.  
IT Support Coordinator  
Oil & Energy  
Used the software for: I used a free trial

### "easy to used"

February 8, 2018

5.0

Pros

works with many options to make backups, it is automatic, I can made backups every day.

Cons

the price is a little bit high or expensive. Please include a Spanish version for latino american users.

Review Source

Piero B.  
  
  
Used the software for: Less than 6 months

### "It's so good!"

February 16, 2018

5.0

Pros

I was looking for a product to make a secure copy of my backup data on the cloud and found it! Easy to use, quick, perfect I would say!

Cons

If I have to suggest something, it is to work to improve speed.

Review Source

JW

Jon W.  
IT Consultant  
  
Used the software for: 6-12 months

### "Fair experience with a Mac"

July 27, 2018

3.0

Pros

It's very cheap to own on a mac. It works well with back blaze and it gets the job done.

Cons

There can be a few hiccups when you first start to implement it but other than that, when it starts to work, its pretty solid.

Review Source

DG

Doug G.  
President  
Construction  
Used the software for: 1-2 years

### "Excellent solution for small businesses"

February 21, 2018

5.0

Safe and secure data backup in the cloud.

Pros

Online backup allows us to meet our clients needs in terms of encryption, security control and data location.

Cons

Need to have the appropriate bandwidth/internet speed to make this a worthwhile option for backup and storage.

Review Source

AA

Amit A.  
System administrator  
Banking  
Used the software for: Less than 6 months

### "Best backup solution ever"

May 6, 2022

5.0

Pros

one click backup tool and ability to take back up locally and online.

Cons

product price is higher compare to other backup solution provider

Review Source

VR

Verified Reviewer  
Entrepeneur  
Information Technology and Services  
Used the software for: 6-12 months

### "The best I've used for server backup"

November 29, 2018

4.0

Pros

Very complete, comprehensive and flexible set of features. No need for training before usage.

Cons

I didn't like the way licensing was structured; more flexibility is needed.

Review Source

IK

Igor K.  
CEO  
Machinery  
Used the software for: 6-12 months

### "Good and reliable solution. All functional we need (file servers, MS SQL databases)."

September 19, 2017

5.0

Daily backups of our critical data..

Pros

Easy install and configure solution. Simple and functional interface. Cheap price. We use it on daily basis on all our file servers and MS SQL servers - no problem for about one year..

Cons

it can be even cheaper? :) if it's serious - we could not backup the partition from two striped ssd. maybe this software can not do this yet, or maybe the problem was within our OS.

Review Source

KC

Kevin C.  
IT Manager  
Accounting  
Used the software for: Less than 6 months

### "Cloudberry does everything I need it to."

October 12, 2017

5.0

Pros

Unlike many other backup solutions I've tried for home use, Cloudberry allows you to backup from more or less anywhere to more or less anywhere you want. Other products I've struggled with have typically hamstrung my backup ambitions by only offering local to cloud (usually with a limited selection of providers) only, or local to mapped drive location but not UNC path, or vice versa, or from network locations but not to them etc. etc. and I've ended up cobbling solutions together with symlinks, scripts, multiple tools etc. Cloudberry has made it easy for me to setup my preferred 1-2-3 scheme with a single tool offering all of the bells and whistles you'd want, including universal encryption, compression and more.

Review Source

VR

Verified Reviewer  
Co Founder  
Internet  
Used the software for: 6-12 months

### "Good cloud-backup application "

December 26, 2018

4.0

Pros

Very clean and easy to use interface. Solid product, we've never had any issues with it.

Cons

Logging and customer support can be improved.

Review Source

Diego C.  
Technical Director  
Market Research  
Used the software for: Less than 6 months

### "Reliable backup tool for macOS"

April 15, 2019

5.0

I tried different tools and CloudBerry Backup is the only one till now that satisfied my needs under every aspect.

Pros

The number of options regarding backup storage is incredibly vast. Also the configurability of the backup itself makes it an ideal tool when you really want to fine-tune it and have a degree of reliability that goes beyond what a cheap tool can deliver.

Cons

It can be a bit difficult to use, advanced configuration may require advanced technical knowledge. Usability of the UI is not always great.

Review Source

Opeyemi O.  
English Teacher  
Internet  
Used the software for: I used a free trial

### "cloudberry backup review"

December 26, 2018

5.0

Pros

Flexibility. Cloudberry backup, according to my own personal conviction seems to be flexible enough as as you are allowed to use several other cloud based back up services and this paints cloudberry in a good light,even better, it makes everyone sleep easy knowing fully well that they are not dealing with an uptight firm. Ransomeware detection. The ransomeware detection capability of cloudberry backup review is great, super great to say the least as a little change in encryption status triggers the backup service to ask for a manual confirmation before it goes ahead with the intended backup. The backup schedule is really great as you can instruct it to backup everytime a change is made.

Cons

The only issue here is the fact that the program has not been simplified enough for every layman to understand and get a grip on

Review Source

Sahil V.  
Associate Business Analyst  
Computer Software  
Used the software for: Less than 6 months

### "Probably best software for cloud storage and protects our data virtually."

July 30, 2018

5.0

Pros

I think this is the best software available in the market for cloud storage,usually it has all the formats like google cloud,Amazon cloud drive etc.So its always good to have plenty of choices whenever it comes to cloud storages.

Cons

The user interface of this software is very tough for normal user.User should have a little knowledge of technicality to use this software but this software provide us so many platforms to store our data in cloud as compared to others.

Review Source

Luis Ángel O.  
Supervisor de operaciones  
  
Used the software for: 6-12 months

### "A very useful software to support our files."

May 14, 2018

4.0

I have been able to backup the files on my PC using the free version. It is a very good option if we want to keep our files and documents safe.

Pros

It is a very useful software we can make backup copies of the files of our PC and back them to protect us from any failure or lack of space. I'm using the free version and it allows me to back up copies of up to 200GB in the cloud.

Cons

It is a great tool but I think it is not available to everyone, I think the prices of their plans are a bit expensive.

Review Source

JH

Joe H.  
Partner  
Internet  
Used the software for: 2+ years

### "Best automatic file backup service that you don't need to pay for monthly"

May 8, 2018

5.0

Pros

Many years ago I purchased CloudBerry Backup as a way to backup my files to AWS without paying a high monthly fee. I'm glad they seem to be doing great after all these years because the product has been rock solid. I've even upgraded a few times when I didn't HAVE to because they have been so helpful. CloudBerry saved me a few times so I'm a fan for sure.

Cons

It's a little more work to setup and there are so many features that you can get a little lost in them. Once you figure out the config you really don't need to touch it again.

Review Source

DS

Duran S.  
Student  
Higher Education  
Used the software for: 1-2 years

### "Great value for money and i couldnt be happier to have choosen this software "

February 22, 2018

4.0

Safe documents you can store away without any worries

Pros

It is very secure I've never had a security issue in all my years using it Its interface allows effortless back-up without any complications Very good software and does everything I need

Cons

I have had an issue with speed but after talking to customer service they helped me in just minutes

Review Source

IH

Ian H.  
Principal Engineer  
Semiconductors  
Used the software for: Less than 6 months

### "Works as described for both local and cloud backups."

March 6, 2018

5.0

All my important files are backed up locally and to the cloud automatically.

Pros

Easy to configure and then easy to see what is happening with each backup. Full history so you can see what has been backed up to give peace of mind. Reports when backups have problems. Using this software along with Backblaze B2 storage to replace CrashPlan Home which has been discontinued. This application is better - less clunky than CP. Does the same job just better.

Cons

There's nothing negative to say really. It does what it promises to do. I guess if I had to be critical then when you want to add another folder to the backup plan then you have to go through the wizard to modify the plan so quite a few clicks.

Review Source

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