--- title: "MSP360 Backup Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MSP360 Backup Software - reviews, pricing plans, popular comparisons to other Managed Service Providers (MSP) products and more." source_url: "https://www.capterra.com/p/143536/MSP360-Managed-Backup/" page_type: "product" language: "en" --- # MSP360 Backup Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MSP360 Backup ## What is MSP360 Backup? MSP360 Managed Backup is a centralized, multi-platform backup solution for MSPs. It offers automated backups, compliance-ready security, white-labeling, and seamless integration with MSP360 RMM and PSA tools. With flexible pricing and vendor-neutral storage support for Amazon S3, Microsoft Azure, Wasabi, Backblaze B2, and more, it enhances data protection while optimizing costs. ## What is MSP360 Backup used for? [Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[Server Backup](https://www.capterra.com/server-backup-software/)[Backup](https://www.capterra.com/backup-software/) Recognitions Shortlist Overall rating Based on 251 user reviews Reviews sentiment Positive 96% Neutral 3% Negative 1% Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Managed Service Providers (MSP) / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## MSP360 Backup alternatives Highest Rated [NAKIVO Backup & Replication](https://www.capterra.com/p/161328/NAKIVO/) [4.8 (463)](https://www.capterra.com/p/161328/NAKIVO/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161328/NAKIVO/) [4.6 (1,201)](https://www.capterra.com/p/171884/IDrive/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (375)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Salesforce Backup](https://www.capterra.com/p/265572/Salesforce-Backup/) [4.8 (80)](https://www.capterra.com/p/265572/Salesforce-Backup/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/265572/Salesforce-Backup/) [View all alternatives](https://www.capterra.com/p/143536/MSP360-Managed-Backup/alternatives/) ## FAQs about MSP360 Backup Overview ### What problems does MSP360 Backup solve? MSP360 Backup solves unreliable, fragmented backup workflows by centralizing backup management, automating scheduled local, cloud, and hybrid jobs, and enabling fast restores after server failures, accidental deletions, or ransomware events. MSPs, IT administrators, and small to mid-sized businesses benefit most from its flexible storage choices, encryption controls, and remote monitoring. Answer based on 207 reviews Overview ### Which roles and teams benefit most from MSP360 Backup? MSP360 Backup is most used by IT administrators, system engineers, and IT consultants who need centralized backup management, recovery, and endpoint protection. Small-business owners, CEOs, and other executives benefit from reliable business continuity and data protection oversight, while technical teams use it to automate backups across servers, workstations, and cloud environments. Answer based on 246 reviews Overview ### What company size and industries is MSP360 Backup built for? MSP360 Backup is built for small IT-focused service providers, with 88% of reviewers from small businesses and 37% from Information Technology and Services. It serves Managed Service Providers, IT Service Providers, VARs, and System Integrators, with additional use in Computer & Network Security at 11% and Internet at 6%. Answer based on 249 reviews Features and Usability ### What are the key features of MSP360 Backup? MSP360 Backup includes core backup and recovery features such as cloud backup, local and hybrid backup, backup scheduling, and web access/restoration. Key differentiators include support for third-party storage providers like Amazon S3 and Backblaze B2, client-side encryption, centralized management through a web console, and image-based or bare-metal restore. Answer based on 169 reviews Integrations ### Which third-party tools and platforms does MSP360 Backup integrate with? MSP360 Backup connects to 11 platforms, centered on cloud storage and IT service tools. Common integrations include Google Cloud Storage, Google Cloud, Wasabi, Microsoft Azure, Amazon EC2, Microsoft 365, Google Workspace, Autotask PSA, ConnectWise PSA, ConnectWise Automate, and NinjaOne. Answer based on 43 reviews Getting Started and Support ### How easy is it to onboard and train a team on MSP360 Backup? MSP360 Backup offers live online training, webinars, videos, and documentation, but onboarding is mixed. IT admins and experienced backup managers usually get up to speed quickly after initial setup, while nontechnical users often need more guidance. Reviewers describe setup, storage configuration, and navigation as the main learning curve. Answer based on 30 reviews Getting Started and Support ### What customer support options does MSP360 Backup offer, and how do users rate the experience? MSP360 Backup offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as quick, helpful, and knowledgeable during setup and troubleshooting, but some report slower responses, back-and-forth on tickets, difficulty reaching higher-level help, and uneven phone or chat experiences. Answer based on 80 reviews Security ### How does MSP360 Backup handle data security and access control? MSP360 Backup uses client-side and end-to-end encryption, including AES-256, plus user-managed encryption keys, retention/versioning, and ransomware protection to secure backups across multiple storage providers. It also supports in-transit and at-rest encryption. Some reviewers note setup can be complex, lost encryption passwords can make backups unrecoverable, and certain managed deployments require sharing passwords. Answer based on 48 reviews Setup ### How easy is MSP360 Backup to set up? MSP360 Backup handles setup well for many IT teams, especially once the first backup plan is in place. Small businesses and managed service providers like the flexible deployment, cloud storage choices, and scheduling options, though new users may find the initial configuration, dashboard navigation, and restore settings confusing. Answer based on 59 reviews ## Who uses MSP360 Backup? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 1,958 Managed Service Providers (MSP) reviews Capterra data shows that buyers of Managed Service Providers (MSP) rank the following features as their top priorities: - **Remote Access/Control** (**63%** of reviewers rated this feature as critical) - **Server Monitoring** (**56%**) - **Remote Monitoring & Management** (**60%**) MSP360 Backup supports all three of the features reviewers rate most highly: **Remote Access/Control**, **Server Monitoring**, and **Remote Monitoring & Management**. Combined, these capabilities help businesses oversee endpoints and servers from a distance, respond to issues faster, and keep IT operations running more efficiently, allowing teams to maintain system health and deliver more consistent service. Remote Access/Control 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Remote Monitoring & Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Alerts/Notifications 4.3 (13) 100.00% of 13 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Backup and Recovery 4.7 (66) 89.39% of 66 reviewers that rated this feature as important or highly important MSP360 Backup offers reliable, easy-to-use backup and recovery, letting you restore files quickly and remotely. Reviewers appreciate its straightforward setup, dependable restores, and the ability to recover files or entire systems without hassle. Backup Scheduling 4.7 (59) 76.27% of 59 reviewers that rated this feature as important or highly important It gives you flexible, automated scheduling options so backups run at optimal times. Reviewers appreciate the variety of scheduling choices, ease of setup, customizable alerts, and the ability to avoid network slowdowns during business hours. Encryption 4.7 (43) 72.09% of 43 reviewers that rated this feature as important or highly important MSP360 Backup helps you secure data with encryption before transfer or storage. Reviewers indicate it supports AES-256, lets you manage your own keys, and is vital for compliance, though some say setup could be simpler. MSP360 Backup 67 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Scans: Setup recurring or automatic scans - Backup and Recovery: MSP360 Backup offers reliable, easy-to-use backup and recovery, letting you restore files quickly and remotely. Reviewers appreciate its straightforward setup, dependable restores, and the ability to recover files or entire systems without hassle. - Backup Log: Records the events that occur during a backup process - Backup Scheduling: It gives you flexible, automated scheduling options so backups run at optimal times. Reviewers appreciate the variety of scheduling choices, ease of setup, customizable alerts, and the ability to avoid network slowdowns during business hours. - Bare-Metal Restore: Restore a physical server or computer to its original state (i.e., rebuild from scratch) for data recovery - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Cloud Backup: With this capability, you can back up data to various cloud providers like Google Cloud, BackBlaze B2, Amazon S3, Azure, and Wasabi. Users think the flexibility to choose storage, seamless integration, and reliable offsite backups are especially valuable. - Compression: Reduction in the number of bits needed to represent data - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Continuous Backup: Backup of computer data automatically saving a copy of every change made to that data - Continuous Monitoring: Conduct tracking and assessment of application and device behavior without breaks or interruptions - Contract/License Management: Track, store, and access client contracts or licenses - CPU Monitoring: Monitor performance details involving CPU/memory utilization - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Recovery: Ability to restore deleted, hidden, or lost data from an email server/system - Data Replication: Process of copying and storing data in more than one site or node - Data Retention Management: Manage/customize policies to organize data and determine where data should be stored or archived and for how long. - Data Storage Management: Manage and store data in a database - Data Visualization: Graphical representation of data - Deduplication: Data compression technique for eliminating duplicate copies of repeating data - Differential Backup: Cumulative backup of all changes made since the last full backup - Disaster Recovery: Plan and implement business continuity measures in case of unforeseen events - Document Storage: Store and organize documents in a centralized system - Duplicate Detection: Compare new data with existing records to detect duplicate entries - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Encryption: MSP360 Backup helps you secure data with encryption before transfer or storage. Reviewers indicate it supports AES-256, lets you manage your own keys, and is vital for compliance, though some say setup could be simpler. - File Management: Create, save, and store files - Filtering: Find & retrieve relevant data or documents - For MSPs: Intended to be used by managed service providers - Full Text Search: Search for specific words or phrases within a document or database - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Incident Management: Manage and track all disruptions and incidents - Incremental Backup: Copy only the new data that has been changed or created since the previous backup - Indexing: Compile and organize data into specific metrics - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Multimedia Archiving: Archiving documents of different digital mediums - Ransomware Protection: Protects systems from ransomware attacks and mitigates attack risks - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Remote Update/Installation: Deploy updates or install new software remotely - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Data Storage: Securely stores data to prevent data loss or breaches - Single Sign On: Allow users to access multiple services after entering their login credentials once - Storage Management: Store items for a designated period of time - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Threshold Alerts: Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - User Interface: A visual way of interacting with a computer using items such as windows, icons, and menus, used by most modern operating systems - Version Control: Track revisions and updates made to files and navigate between different versions - VM Backup: Copying of data on a virtual machine (VM) in a VMware environment to prevent data loss - Web Access/Restoration: Web Access/Restoration --- Get Advice We can help you find the software with the features you need. Features 4.5 (250) 4.5 Based on 250 reviews ## Pricing Value for money 4.5 (233) Value for money 4.5 (233) 4.5 Based on 233 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[ NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[ ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[ Amazon EC2](https://www.capterra.com/p/219781/EC2/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (212) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (212) 4.4 Based on 212 reviews ## User reviews Overall rating 4.6 Based on 251 reviews Filter by rating 5(176) 4(65) 3(7) 2(1) 1(2) Mentioned topic Sorted by most recent JH Jose H. Manager Automotive ### "Reliable image backup with proven restores — UI could be simpler" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 August 5, 2026 Trustworthy where it matters most: restores. We verified a byte-identical recovery of data that no longer existed on the source machine, which is exactly what a backup product must deliver. Usability has rough edges, but for the price it is very good value, and we are moving from the trial to a paid license. Pros The backup engine is solid and, more importantly, provably restorable. We run image-based backups of a Windows 11 workstation to an external USB drive: one full backup with VSS, then fast block-level incrementals (about 20 minutes) with roughly 80% storage savings from dedup plus compression. Our acceptance test was restoring a single file from the AES-encrypted image: it came back byte-identical (SHA-256 verified) — and it was a file that had already been deleted from the source disk, so it was a genuine data recovery, not a demo. E-mail failure notifications are dependable: they flagged every scheduled run that failed while the destination drive was unplugged. Scheduling, retention and consistency checks have worked without surprises, and the CLI is handy for automation. Cons File-level restore is unintuitive: the wizard steers you toward full disk restore, and restoring a single file requires right-click > Quick Restore inside Backup Storage, with no search in the image browser. Failure e-mails arrive under the mild subject "completed with warnings", which is easy to overlook when a run actually failed. Creating the bootable recovery USB from the CLI hit a driver-injection error (access denied on a virtual adapter driver) that we had to work around. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Marco P. Director Computer Software ### "Powerful, cost-effective backup — best for technical users" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 July 19, 2026 Solid, cost-effective, and reliable once dialed in. Strongly recommend for technically comfortable users; less so if you want one-click simplicity. Capability and value are top-tier — the learning curve and doc gaps keep it at a 4 rather than 5. Pros Extremely capable for the price. Block-level incremental backups, client-side AES-256 encryption, VSS for open files, flexible scheduling, and long-term GFS retention — all to cheap S3-compatible storage like Backblaze B2, so ongoing cost is a few dollars a year. Restores are granular (single file, any point in time) and there's a full CLI for automation. Once configured it's been rock-solid: runs on schedule with no failures, and block-level keeps each incremental tiny. Cons Powerful but not beginner-friendly. Setup has many options, several actions need an elevated/admin CLI, and some behavior (exclusion masks, retention formats) is under-documented — I had to experiment. My first large backup silently hit a Backblaze storage cap and the error could've been clearer. The account/licensing side was also confusing (standalone app vs. the managed-backup web console). Budget some patience and technical comfort for initial config. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KV Kevin V. NA Computer Software ### "MSP360 review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 May 16, 2026 Great product, good featutes, fast upload, has backup to of vms and image based backs, good ui in general Pros Great features, for backup otions great price, great backup cloud options. Great product, has backup to of vms and image based backs Cons editions not greatly explained differences not well, pricing not explained well either. But great overall Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EA Erol A. Owner Accounting ### "Easy to set up" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 7, 2026 As a first time user of this software I must say that I am impressed by it. Its easy to setup and intuitive. Pros Able to use third party storage providers which guarantees the implementation of a hybrid setup. Thus allowing me to use the 1,2,3 rule in backup. Cons Not sure, have not encountered anything. But if i have to think about something it probably would be that it has no additional web interface. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Brian S. Owner Computer Networking ### "Easy Backups" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 28, 2026 Easy to set up and use, with a smooth experience that makes managing backups simple and stress-free. Pros MSP360 Backup is dependable, easy to use, and reliable—why I trust it for protecting my data daily!. Cons Shift from perpetual license to subscription model increases long-term cost and reduces ownership flexibility. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DE Daniel E. Sr Systems Administrator Non-Profit Organization Management ### "Flexible and Cost-Effective Backup Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 23, 2026 Overall, MSP360 Backup provides a solid and flexible backup solution, particularly for environments that need control over storage destinations and cost. Its ability to integrate with multiple cloud providers and support a range of backup types makes it well-suited for small to mid-sized businesses and IT-managed environments. The platform performs reliably for routine backups, and the centralized management console is useful for overseeing multiple systems. Deployment is straightforward once the architecture is understood, and the encryption and security options are strong. However, the experience is somewhat impacted by occasional complexity during setup. Troubleshooting can also take longer than expected due to vague error messages and logs. In summary, it is a dependable and cost-effective backup solution with strong flexibility. Still, it requires a moderate level of technical familiarity to manage efficiently if you don't have experience with any backup software. Pros The ease of setup and configuration. Backups and restores are simple. Flexible backup options (file-level, image-based, cloud, hybrid). Integration with major cloud providers (AWS, Azure, Wasabi, Backblaze), allowing cost control and storage choices. Reliable and consistent backups with good scheduling and retention policies. Granular restore capabilities (individual files, full systems, point-in-time recovery). Encryption support (in-transit and at-rest). Reasonable licensing model compared to many enterprise backup solutions. Support for Windows Server, workstations, and virtual environments (e.g., Hyper-V) Easy deployment and agent-based setup for endpoints. Cons The restore process can be slower than expected, particularly for large image-based backups. Error messages and logging are sometimes unclear, making troubleshooting more difficult. Licensing structure can become confusing when mixing backup types, endpoints, and add-ons. Switched from [Barracuda Backup](https://www.capterra.com/p/112950/Barracuda-Backup-Service/) Pricing and outdated appliance hardware. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reasons for choosing MSP360 Backup Pricing. As a nonprofit, pricing is very critical and we needed a system that could work with fast media for faster restores. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MD Michael D. MSP Cybersecurity Information Technology and Services ### "MSP 360 Great Value" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 2, 2025 Overall the experience has been great and we have not ran into many if any issues. Pros They do a good job of keeping up to date with the technological needs for MSPs. Cons Seemed like it took quite a bit of time to restore from a backup. Alternatives considered [Cove Data Protection](https://www.capterra.com/p/163343/Backup-and-Recovery/) Reasons for choosing MSP360 Backup Pricing ended up being the deciding factor Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Maxim M. CEO Information Technology and Services ### "Flexible and Powerful Backup Solution for Advanced Users" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 30, 2025 MSP360 has been a dependable solution in our MSP toolkit. It's particularly great for customers who already have preferred cloud storage or want control over backup destinations. While not as "plug-and-play" as other options, the flexibility it provides is unmatched when tailored properly Pros MSP360 offers a flexible, powerful backup platform with support for local, cloud, and hybrid storage. It's highly customizable, supports a wide range of storage providers (AWS, Wasabi, Backblaze, etc.), and has detailed job logs and reporting. The granular restore options and image-based backup are also strong points. Cons The interface can feel outdated and overwhelming for new users. Remote management through the web console (especially in legacy versions) lacks polish. Some errors can be cryptic and require deep digging. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Alex B. Service Manager Computer Hardware ### "MSP360 5 Stars" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 4, 2024 Overall has been huge success to our business. Has made our lives easier and ability to control backups from afar is great. Lots of room to adjust settings and adjust to what we need. Pros Ease of use and overall working. If something isn't working, their support is very respnosive and quick. Cons We've gone through some bugs on the Mac side but those are resolved after an update or so. Annoyances but something that may be expected. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RM Ross M. Director Information Technology and Services ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 11, 2024 I used this for server backup mostly, it is better than any other product I have used. Pros Great price for the level of features, can't beat it. Cons Need to setup your own backup storage first. Alternatives considered [Acronis Cyber Protect](https://www.capterra.com/p/237140/Acronis-Cyber-Protect/) Reasons for choosing MSP360 Backup The price was much better for the level of features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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