Who Uses This Software?

Private and public human service agencies providing services to children, adults and families.


Average Ratings

14 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $400.00/month
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • ASIware
  • www.asi-ware.com/
  • Founded 2009
  • United States

About ClientTrax

ClientTrax simplifies the monitoring, managing, and reporting of vital information for a wide range of human services. ClientTrax's configurable User-Interface allows for overall ease-of-use and the ability to control business processes. Its state-of-the-art Workflow Engine is highly configurable and customizable and can create automatic notifications, email, reports, and other jobs. ClientTrax allows agencies to get a complete overview of their operations and measure their success.


ClientTrax Features

  • Case Management
  • Certification & Licensing
  • Child Welfare Management
  • Document Management
  • Reporting & Statistics
  • Scheduling
  • Time Tracking
  • Training Management

ClientTrax Reviews

Reliable Database and Wonderful Customer Service

Apr 28, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our company did months of research on potential databases before meeting with the ClientTrax team members. This software definitely seemed like a wonderful fit for Jenda based on software capability and the cost.

Working with ClientTrax has been a wonderful experience. They are very responsive, responding within one business day at almost all times. An intangible pro to the ClientTrax for Jenda is that they understand the child welfare and human services world, and have been able to brainstorm solutions through the entire development process. The software provides us the opportunity to organize our client information and help to provide quality services due to having organized information and the capability to make data-educated decisions.

Our company has been extremely satisfied with ClientTrax and would highly recommend the product. We continue to develop our software to meet our needs, and the ClientTrax team members have been patient and responsive as the development process continues.

Vendor Response

by ASIware on April 29, 2016

Hello Heather, Thank you for the kind words. The ASIware team is looking forward to many years of partnering with Jenda Family Services. Anytime we can be a part of organizations that are making a difference in their communities is a win for us. My team cannot talk to me about you and Jenda without mentioning what a great experience working with you and your team has been. Paul

I have been able to access all the information I need using ClientTrax.

Sep 03, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: ClientTrax has been easy for me to use. I am able to find the information that I need with ease. I am able to access reports that I need. It ususally does not take long to pull the information that I am looking for, and anytime that I have run into an issue it has been fixed almost immediately.

Vendor Response

by ASIware on September 03, 2015

Thank you Stephenie.

I couldn't do my job without them!

Sep 01, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: My company has been using Client Trax for over 5 years, and it has dramatically changed the way I work. ClientTrax help us create a database that meets our own company-specific needs. Client Trax allows my agency to input and generate data with ease, and has allowed my supervisors to spend more time supporting their staff's professional development rather than spending time managing tasks.
The customer service aspect has been great, any time I have a question or concern, I've gotten responses in a very short period of time and have gotten a resolution to my issues.
I would recommend Client Trax to any company that needs to track a lot of information and generate it rather quickly. It has really transformed the way I work.

Vendor Response

by ASIware on September 01, 2015

Wow, thank you Rebecca.

Absolutely wonderful.

Sep 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our company has been using this software for several years now. When I think about the development that has occurred since we began, I am amazed. What I enjoy most about the software is that it is easy to use and makes logical sense. There are several different ways to complete the same work in the system, which I greatly enjoy... especially when you need to manage people who all think differently, yet still need to successfuly enter data into the system. Most new staff have been able to successfully to navigate the system with ease in a relatively short period of time. Any time we have had issues or challenges with the program not working correctly, the team has communicated with us in a timely fashion and has set clear expectations for when there would be resolution. The company has always been responsive to our requests for changes and updates, which has been extremely helpful.

Vendor Response

by ASIware on September 01, 2015

Thank you Jess for taking the time out of your busy schedule to write this review. We are very appreciative for this and the work you do. Paul

ClientTrax is a user-friendly software that organizes client files effectively.

Sep 01, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: One of the pros about using ClientTrax is the ease of running reports - all of the information is easily filtered to include what is needed and the report runs neatly and professionally. I also find it simple to maneuver through client data and progress.

Vendor Response

by ASIware on September 01, 2015

Thank Elizabeth for the review. Your comment about the report functionality means a lot to us as we spent a lot of time developing those tools with the hope of providing exactly that kind of flexibility.

I'm in a management position with my agency and have access to many functions of program.

Sep 01, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: ClientTrax has been such a huge asset to our company, organizing and streamlining information that was incredibly difficult to track in the past. I was one of the first to pilot running reports and have seen the program grow and develop into something bigger and better every year. Although glitches still exist from time to time, as they would with any program, the employees of ClientTrax are always more than willing to help, and often warn users if there will be any down time or anticipated problems. I couldn't imagine my job without this system!

Vendor Response

by ASIware on September 01, 2015

Amanda thanks for the comments. Keep talking to us about the glitches as we move forward with development we address those.

Great system to work with!

Sep 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been working with Client Trax for about 4.5 years. I have found the system very easy to learn (especially compared to other systems I have worked with in the past) and understand. I currently teach Client Trax to the new hires of our company and so many have agreed that this is one of the best systems they have worked with!

Vendor Response

by ASIware on September 01, 2015

Trish, thank you for the wonderful comments. It is very rewarding to know that our efforts help you and your organization reach your goals.

intuitive and user friendly

Aug 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ClientTrax is very intuitive and user friendly. I am a new employee with the company and I am able to navigate the system with ease whether on my laptop or mobile device. ClientTrax helps me to proactively manage my cases and easily look back on previous treatment records.

Vendor Response

by ASIware on August 28, 2015

Thank you Rebecca. I am very glad to hear the learning curve for ClientTrax is not complicated. We constantly try to improve the user experience as we feel it is a very important requirement of our systems.

Essential Bussiness tool

Aug 26, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: ClientTrax is an imperative system to our daily operations. It has been directly involved in our growth and development. Staying ahead of the competition in the way that we track, present, and record information for our funders.

Vendor Response

by ASIware on August 26, 2015

Thank you very much Juan. It is always good to hear that we make an positive impact on what you do.

Technical Issues

Aug 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Client Trax has always been accommodating to our needs. They respond quickly and resolve the problem even quicker. We always receive professional customer service.

Vendor Response

by ASIware on August 24, 2015

Renee thank you for the positive remarks. Remember we value the work you do.

Connections to Independence has been utlizing Admin Soluntion products for almost 4 years

Jun 15, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were utilizing ChildTrax and recently moved to ClientTrax. This newer system is more fitting for our needs and helped us get rid of ugly spreadsheets which we had been utilizing to track client data. The price is amazingly affordable and the customer service is outstanding. Other companies would charge at least 10 times what Admin Solution is charging and the system has made case notes and client data tracking more streamlined and less time consuming.

Vendor Response

by ASIware on July 02, 2015

Thank you Jessica.

Flexibility and Comfort

Jun 06, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: ClientTrax is a wonderful product. It has the flexibility to produce reports and data that are specifically designed to your needs. Product enhancements are individualized to your agency, and easy to use. You can't beat the customer experience. Overall it is definitely worth it!

Vendor Response

by ASIware on June 08, 2015

Thanks Dipesh.

Excellent software application!

Jun 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using ClientTrax for almost 5 years. It has revolutionized the way our organization works! We have been able to (better) manage staff performance, maintain up-to-date client records, and elevate the level of treatment offered to the populations we serve.

The ClientTrax team has always shown an extraordinary level of customer service and appreciation. In those instances where assistance is necessary, it is easy to reach someone from the team who has always resolved any issues within a short period of time (usually the same day).

I would recommend this system to any community-based, human service enterprise; and, more importantly, I would recommend ASIware for any organization's software needs.

Vendor Response

by ASIware on June 05, 2015

Thanks Marc. I really have enjoyed and continue to enjoy our relationship.

Our organization will be using this product in our Office and the plans and are going well

Jun 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The company is very customer focused. Works to meet dates as planned. We are super impressed with relationships of the team.

Vendor Response

by ASIware on June 05, 2015

Thank you Hennie for the kind words.