Teckinfo Solutions

InterDialog UCCS

5 / 5
1 review

Who Uses This Software?

Financial Institutions Insurance Telecom BPO Courier Logistics E-Commerce Real Estate Service providers Travel & Tourism Radio taxi services Retail & E-Commerce Education

Average Ratings

1 Review

  • 5 / 5

  • 5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Installed - Windows
  • Training
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Teckinfo Solutions
  • www.teckinfo.com
  • Founded 1995
  • India

About InterDialog UCCS

InterDialog UCCS, Unified Contact Center Software from Teckinfo is a highly reliable and robust call center software for both inbound, outbound and blended contact centers to enhance the customer experience across all interaction channels. It comprises of a powerful CTI, an intelligent dialer, Unified Q(ACD), unified agent management , wallboard etc.

InterDialog UCCS Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

InterDialog UCCS Reviews

Amazing dialer with fully customizable as per requirement and very user friedly

Jun 04, 2016

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: this tool is having nice features for user requirements. Team is able to modify as per the requirements.

Only one thing needs to be changed Time for new changes need to be reduced as the industry is going at very fast rate.