--- title: "ALVAO Service Desk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ALVAO Service Desk Software - reviews, pricing plans, popular comparisons to other IT Management products and more." source_url: "https://www.capterra.com/p/143589/ALVAO-Service-Desk/" page_type: "product" language: "en" --- # ALVAO Service Desk Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ALVAO Service Desk ## What is ALVAO Service Desk? ALVAO Service Desk is a modern IT Service Management (ITSM) platform that combines powerful automation, generative AI, and seamless integration with the Microsoft ecosystem to maximize IT support efficiency and enhance the user experience. The solution includes tools for IT operations, incident management, ticketing, and service automation. With ALVAO, employees can interact with the service desk through a self-service portal, email, and platforms like Microsoft Teams or Copilot. Its intuitive interface and scalability make it easy to extend the solution beyond IT to other departments such as HR, Facilities, and more. ## What is ALVAO Service Desk used for? [Service Desk](https://www.capterra.com/service-desk-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[IT Management](https://www.capterra.com/it-management-software/) Top alternative Featured Overall rating Based on 29 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price $36 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ALVAO Service Desk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.alvao.com&name=ALVAO Service Desk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ALVAO Service Desk 4.6 (29) VS. [4.6 (795)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $36 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (29) Ease Of Use 4.6 (782) Value For Money 4.4 (27) Value For Money 4.4 (703) Customer Service 4.6 (28) Customer Service 4.5 (735) ## ALVAO Service Desk alternatives Highest Rated [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (145)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/143589/ALVAO-Service-Desk/alternatives/) ## FAQs about ALVAO Service Desk Overview ### Which roles and teams benefit most from ALVAO Service Desk? ALVAO Service Desk is most used by IT leaders, service desk teams, and infrastructure administrators who need structured ticketing, asset oversight, and support coordination. IT managers and CIOs use it to track service performance, while specialists, sysadmins, and support leads rely on it to resolve incidents, manage requests, and streamline internal IT operations. Answer based on 29 reviews Overview ### What company size and industries is ALVAO Service Desk built for? ALVAO Service Desk is built for SMBs, with the largest reviewer group from midsize businesses at 38%, followed by enterprise and small business users at 31% each. It serves varied industries, led by Automotive at 17%, Government Administration at 14%, and Hospital & Health Care at 10%. Answer based on 29 reviews Features and Usability ### What are the key features of ALVAO Service Desk? ALVAO Service Desk offers help desk and incident management with ticket management, service request management, and SLA management. It also includes a self service portal, knowledge base management, automated routing, approval process control, asset tracking, CMDB, reporting, and role-based permissions. Pricing ### How much does it cost and what fees or limitations are included? ALVAO Service Desk starts at $36 per user per month for the Start plan, with Standard at $54, Professional at $63, and Enterprise at $84. A free trial is available. Pricing-related feedback is mixed; some users mention saving time and money, while others note bad license terms and pricing. Answer based on 3 reviews Integrations ### Which third-party tools and platforms does ALVAO Service Desk integrate with? ALVAO Service Desk integrates with over 30 third-party tools and platforms, including Jira, JIRA Service Management, Azure DevOps, Azure DevOps Server, Microsoft 365, Microsoft Azure, Microsoft Intune, Microsoft Outlook, Microsoft Excel, Microsoft Exchange, Jamf Now, Lansweeper, Grafana, and Copilot. Answer based on 9 reviews Getting Started and Support ### What training and onboarding options does ALVAO Service Desk offer? ALVAO Service Desk provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars offer scheduled presentations, documentation gives written reference material, and videos provide visual learning content. Getting Started and Support ### What customer support options does ALVAO Service Desk offer? ALVAO Service Desk offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe the support team as helpful during initial setup and later technical issues, with quick implementation and timely assistance when handling complex processes and integration needs. Answer based on 1 reviews User interface ### Is ALVAO Service Desk easy to use? ALVAO Service Desk offers a generally clear, user-friendly interface that helps teams adopt it quickly. IT departments, service teams, and internal support staff often like the clean web experience, Outlook integration, and customization options, though some users find the UX inconsistent, dashboards too basic, and advanced customizations harder to manage. Answer based on 10 reviews ## Features AI summary Based on 5,511 IT Management reviews Capterra reviewers highlight these as the top features buyers look for in IT Management software: - **Patch Management** (**56%** of reviewers rated this feature as critical) - **Real-Time Monitoring** (**47%**) - **Access Controls/Permissions** (**39%**) ALVAO Service Desk includes **Real-Time Monitoring** and **Access Controls/Permissions**, giving IT teams visibility into system activity and control over who can view or manage key resources. However, it does not offer **Patch Management**. Instead, it provides other important capabilities that reviewers also value, including **Remote Access/Control** (**47%**), **Real-Time Notifications** (**43%**), and **Alerts/Notifications** (**38%**). These features help teams respond to issues faster, manage devices from a distance, and stay informed about system events, helping businesses maintain oversight and reduce response times. Access Controls/Permissions 3.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Alerts/Notifications 4.7 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges IT Asset Management 4.7 (12) 91.67% of 12 reviewers that rated this feature as important or highly important Managing inventories and tracking changes to hardware and software configurations Ticket Management 4.8 (12) 75.00% of 12 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Incident Management 4.6 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Knowledge Base Management 4.3 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support ALVAO Service Desk 118 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Benchmarking: Compare key metrics for the business against prominent players in the industry - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - CMDB: Configuration Management Database - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communications Management: Record and track all relevant internal and external communications - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Disaster Recovery: Plan and implement business continuity measures in case of unforeseen events - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Forms Management: Store, manage and track all forms in a centralized location - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Inventory Management: Track and manage inventory levels to maintain proper supply - Investigation Management: Oversee people and resources to carry out an investigation - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Scheduling: Schedule and assign issue completion dates and/or times - Issue Tracking: Record and follow the progress of every issue - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - IT Risk Management: Manage risks related to IT systems - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - License Management: Track and organize the number of licenses available to the organization - Live Chat: Ability to chat online in real time - Localization Automation: Adapt content to display differently based on viewer location - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - OSHA Compliance: Enforces guidelines set by the Occupational Safety and Health Administration to remain legally compliant - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Issues: Set an issue to repeat - Release & Deployment: Planning, coordinating, and executing the deployment of software or system changes into a live or production environment - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Resource Allocation & Planning: Assign available resources (human and/or non-human) to various projects and tasks - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Risk Analysis: Analyze potential risks across the organization - Risk Assessment: Initiate collection and analysis of known risks - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Safety Incident Management: Track, report on and implement actions pertaining to physical safety at the workplace - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Security Tools: Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service History: Track work performed and resources used for past customers, sites, or assets - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (29) 4.4 Based on 29 reviews ## Pricing Value for money 4.4 (27) Free Trial [View pricing plan details](https://www.capterra.com/p/143589/ALVAO-Service-Desk/pricing/) Start $36.00 Per User,Per Month It includes: - Service Desk - Service Catalog - Change Management - Recurring Changes - Incident Management - Problem Management - Request Management - Knowledge Base - Self Service Portal - Full Audit Log - Mobile Access - Reports & Analytics - SLA Management - Process Workflow - Custom Fields - Single Sign-on - Automated Ticket Routing - Ticket prioritization - Ticket Notification - Entra ID Integration - Multi-Channel Access Standard $54.00 Per User,Per Month It includes: - ALVAO for Outlook - ALVAO for Teams - Customer Satisfaction Survey - Advanced Workflows - Power BI Integration - Microsoft Copilot Integration Professional $63.00 Per User,Per Month It includes: - Azure DevOps Connector -  Service Desk Enterprise API -  Service Desk Custom Apps - Power Automate integration - Zabbix integration Knowledge base - Sharepoint Connector - JIRA Connector - Microsoft Multidomain Authentication Enterprise $84.00 Per User,Per Month It includes: - Ticket AI Assistant - Automatic Content Translation - Knowledge Base AI Assistant - Independent Reporting Storage - Sandbox (without SLA guarantee) - ALVAO Intelligence (AI) - MCP Server - Microsoft Copilot Connector Value for money 4.4 (27) 4.4 Based on 27 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Microsoft To Do](https://www.capterra.com/p/227173/Wunderlist/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (28) 4.6 Based on 28 reviews ## User reviews Overall rating 4.6 Based on 29 reviews Filter by rating 5(18) 4(10) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent OM Ondrej M. HelpDesk admin Hospital & Health Care ### "Great Ticket System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2025 Before Alvao, there was a system that was not clear and difficult to work with. Now with Alvao, work is clearer, faster, and easier for users. Pros Alvao help us with: - everyday ticket management - The intuitive interface helps users to adapt system very quickly - workflow automatization Cons Sometimes it is a little bit slow, but overall it has fast response most of the time. Wider setting options in the area of color scheme. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TA Tomas A. IT Specialist Automotive ### "A clean, Windows-like appearance ticket system." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 26, 2025 Overall, I like working with the program. It has a clean and user-friendly web interface. A fast and responsive. Pros I liked the visual design of the program. It was clear, well-organized, and pleasant to look at. The layout made the program easy to use and visually appealing. Cons I didn't really get used to the Outlook add-in. It cannot be used as a wiki or documentation tool. Only partially — there are no features for creating structured knowledge bases or detailed internal guides. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TK Tomas K. IT specialist Automotive ### "All in one consolidated IT tools" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 21, 2025 Fully customizable in views, defining categories, access rights, designing of UI - tiles, icons. Users&assets&tickets in one place. Pros Complex IT system cosolidating entire IT supporting scope - servicedesk, asset management, reporting and many others Cons I'm missing some main dashboard with simple statics showing. Also GUI could be designed more simple and more friendly. Switched from [Trackit](https://www.capterra.com/p/167841/Trackit-Manager/) Due to end of support and necessity to use more complex tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FS Frantisek S. Lead IT Specialist Automotive ### "Pretty decent ticketing system " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 17, 2025 Compared to our previous legacy system, ALVAO allows us to integrate the system with our existing infrastructure, and the interface is easy to use, making it easy for users to work with. Pros ALVAO server as a single point of contact for our organization. The ability to easily create custom workflows and system customization allows us to use the system for a wide range of agendas such as HR, Facilitie, Logistics, etc. Cons There is a room for improvement in the reporting. Switched from [Track-It!](https://www.capterra.com/p/67028/Track-It/) Did not provide capabilities needed features. Limited ITAM. Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reasons for choosing ALVAO Service Desk The solution was too expensive for our use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Michal K. Head of IT Education Management ### "ALVAO SD @ international school" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2025 We are very satisfied. ALVAO SD helped us move from chaotic requesting from users to more organized and categorized. Pros Easy of use and integration with MS Entra ID - fast provisioning. Fast implementation for new service catalogues. Cons Creation of custom forms sometimes little bit complicated, docummentation necessary. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Adam N. Junior System Specialist Accounting ### "Alvao service desk review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 10, 2025 Its simple to use. Im really glad i can use this product for my work. Pros Its really easy for newcomers to use. Everything is well organized. Cons There is nothing which i dont like related to servicedesk. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Lukas S. Head of IT Government Administration ### "Great product and the support team " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 10, 2025 Reduce manual processes and tasks and automate key processes that take too much of my team's time. Pros Many of our processes were too manual and relied on paper and emails. ALVAO helped us automate most of these processes, saving us a lot of time and work. What I really like is the ease of customizing forms and workflows so we can figure out any scenario and capture the information we need to resolve tickets. Also the support team is extremly helpfull and friendly. Cons We are in a highly regulated industry, so we can't use the system to its full extent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS Karel S. sysadmin Furniture ### "Key software for our IT " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 10, 2025 The system provides full transparency of our processes and work. We can finally analyse key information and track recurring issues. Pros The service desk allows to manage even very complex procesess quite easily and quickly, the integration capabilities are very decent and cover our needs. Also implementation was pretty quick and the team was realy helpful with initial setting and also with further technical support. Cons Sometimes a bit complex to set up custom fields in tickets. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reasons for choosing ALVAO Service Desk Jira did not provide the capabilities we needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JJ Jaroslav J. IT manager Furniture ### "Realy good product for IT management" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 10, 2025 Before ALVAO we got all requeste by phone, emails or in person, making difficult to manage it. The system helped us to eliminates it and create just one channel for all issues and requests. Pros ALVAO is a single point of contact for all our employees. The tool is very flexible so we started to use beyond IT to HR and other agenda so the solution brings a real value to whole organization. Also we integrated ALVAO with our network discovery systems, so we can easily manage all security events within one place. Cons I can not find anything that would not be sufficient for our needs. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reasons for choosing ALVAO Service Desk ALVAO better fits to our needs compare to Jira. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RV Radek V. IT Specialist Automotive ### "Pros and cons of Alvao" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 10, 2025 Right now we are into Alvao For Half an year in production. It looks smooth and easy to learn to use. Needs some enhancment Pros Availability of product - easy and qucik onboarding on Microsoft system Cons For now it looks ok with update time cycle but it was pitty with low frequency of updates Alternatives considered [SysAid](https://www.capterra.com/p/107225/SysAid/) Reasons for choosing ALVAO Service Desk Czech company and propability of better comunnication between companies Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/143589/ALVAO-Service-Desk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Freshservice vs ALVAO Service Desk](https://www.capterra.com/compare/132997-143589/Freshservice-vs-ALVAO-Service-Desk)