ALVAO Service Desk

Who Uses This Software?

ALVAO ITSM Tool on Microsoft platform for modern organizations , IT Departments and other service departments wanting to manage all tasks effectively and reliably.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Live Online
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Founded 1999
  • United States

About ALVAO Service Desk

ALVAO is among TOP5 ITIL Gold level process compliant tools. ALVAO Service Desk system is a user-friendly ITSM solution integrated into Microsoft technologies. Its interface is very similar to that of Microsoft applications. The application is simple and logical, and resembles email activities. Users can easily become familiar with the system without the need for organizing costly workshops. ALVAO Service Desk complies with ITIL and global standards of ITSM.

ALVAO Service Desk Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract Management
  • Dashboard
  • Incident Management
  • Problem Management
  • Release Management
  • Self Service Portal

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