# ALVAO Service Desk Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about ALVAO Service Desk Software - reviews, pricing plans, popular comparisons to other IT Management products and more.

Source: https://www.capterra.com/p/143589/ALVAO-Service-Desk

---

# 

 ALVAO Service Desk Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

ALVAO Service Desk

## What is ALVAO Service Desk?

ALVAO Service Desk is a modern IT Service Management (ITSM) platform that combines powerful automation, generative AI, and seamless integration with the Microsoft ecosystem to maximize IT support efficiency and enhance the user experience. The solution includes tools for IT operations, incident management, ticketing, and service automation. With ALVAO, employees can interact with the service desk through a self-service portal, email, and platforms like Microsoft Teams or Copilot. Its intuitive interface and scalability make it easy to extend the solution beyond IT to other departments such as HR, Facilities, and more.

## What is ALVAO Service Desk used for?

[Service Desk](https://www.capterra.com/service-desk-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[IT Management](https://www.capterra.com/it-management-software/)

Overall rating

Based on 29 user reviews

Reviews sentiment

Positive

97%

Neutral

3%

Negative

0%

Starting price

$36

Per User, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ALVAO Service Desk

4.6 (29)

VS.

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

$36

Per User, Per Month

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (29)

Ease Of Use

4.6 (298)

Value For Money

4.4 (27)

Value For Money

4.6 (294)

Customer Service

4.6 (28)

Customer Service

4.7 (297)

## ALVAO Service Desk alternatives

[4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting price

$29.00

Per User, Per Month

[4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Starting price

$20.00

Per User, Per Month

[4.5 (509)](https://www.capterra.com/p/107225/SysAid/reviews/)

Starting price

Contact vendor for pricing

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/143589/ALVAO-Service-Desk/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

IT Asset Management

4.7 (12)

91.67% of 12 reviewers that rated this feature as important or highly important

Managing inventories and tracking changes to hardware and software configurations

Ticket Management

4.8 (12)

75.00% of 12 reviewers that rated this feature as important or highly important

Track, manage, or resolve user requests and IT incidents/issues

Incident Management

4.6 (11)

63.64% of 11 reviewers that rated this feature as important or highly important

Manage and track all disruptions and incidents

Alerts/Notifications

4.7 (9)

88.89% of 9 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Knowledge Base Management

4.3 (9)

55.56% of 9 reviewers that rated this feature as important or highly important

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Service Catalog

4.7 (6)

83.33% of 6 reviewers that rated this feature as important or highly important

Database containing accurate and up-to-date information on all operational services

ALVAO Service Desk 118 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Tools for the systematic analysis of various types of data or statistics

Application programming interface that allows for integration with other systems/databases

Manage the process of evaluating documents or requests submitted for approval

Manage assets throughout their lifecycle to optimize profit

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Assign issues and tasks based on availability or required skills

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Tickets are automatically assigned to specific agents based on predefined rules

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Compare key metrics for the business against prominent players in the industry

Monitor service demand and performance to plan for adequate resources that meet business needs

Track and monitor efficient handling of all changes/transitions

Communicate using direct chat or messages within the system

Private online space that lets businesses securely share documents and provide information access to clients

Configuration Management Database

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Record and track all relevant internal and external communications

Track and manage adherence to policies for any service, product, process, or supplier

Configure existing workflows to meet your organization's needs

Identify component attributes like servers, hardware, software, and manage relationships across all services

Track, store, and access client contracts or licenses

Investigate and take action at root cause or error in processes to prevent recurring issues

Provide online support for your customers through live chat or help desk functionality

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Creation and customization of dashboards

Import and export data to and from software applications

Graphical representation of data

Plan and implement business continuity measures in case of unforeseen events

Store, manage, and track all electronic documents in a centralized location

Assemble applications and processes by dragging over and arranging pre-built components

Receive and/or send email notifications for urgent updates, requests, or other information

Manage, store and organize emails within the system or via third-party apps

Pre-made examples and templates for emails

A chronological record of actions or occurrences within a network, software, or process

Store, manage and track all forms in a centralized location

Use AI to generate content in the form of text, images, videos, etc.

Managing service requests, incidents, IT issues & support with a ticketing system

Manage and track all disruptions and incidents

Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site

Track and manage inventory levels to maintain proper supply

Oversee people and resources to carry out an investigation

Inspecting the issue resolution process for compliance with related systems and regulatory guidelines

Identify and respond to unexpected problems or failures (ie. "negative events")

Schedule and assign issue completion dates and/or times

Record and follow the progress of every issue

Managing inventories and tracking changes to hardware and software configurations

Monitor the movement of one or more IT assets throughout the organization

Manage incidents related to outages or breaches in functionality of IT systems

Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more

Manage risks related to IT systems

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Track and organize the number of licenses available to the organization

Ability to chat online in real time

Adapt content to display differently based on viewer location

Schedule predetermined or ad hoc maintenance services and labor requests

Access software remotely via mobile devices

Notifications via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

Enforces guidelines set by the Occupational Safety and Health Administration to remain legally compliant

Arrange tasks based on the level of priority or urgency

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Organize and manage all processes/procedures involved in purchasing goods and/or services

Plan and coordinate all the resources, costs and time needed to execute assignments

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Set an issue to repeat

Planning, coordinating, and executing the deployment of software or system changes into a live or production environment

Planning, scheduling, and overseeing the release of software or system changes into a live or production environment

Timed notification for any upcoming task, deadline, appointment, or activity

Access work applications remotely, for when working away from the office and/or traveling

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Assign available resources (human and/or non-human) to various projects and tasks

Notifying as a warning or reminder of a potential or imminent hazard

Analyze potential risks across the organization

Initiate collection and analysis of known risks

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

Track, report on and implement actions pertaining to physical safety at the workplace

Set a time to generate routine reports automatically

Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats

Online portal through which end users can access the system, manage tasks, or obtain information

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Database containing accurate and up-to-date information on all operational services

Track work performed and resources used for past customers, sites, or assets

Set and monitor service level agreements to ensure timely response and resolution

Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more

Allow users to access multiple services after entering their login credentials once

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Track the status over time for a request, process, asset, or transaction

Allow customers/users to submit support queries and service requests

Track the status of support tickets/escalations as they move through the service queue

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, manage and track all task activities and progression

Track the status and progress of tasks

Set up connections to third-party platforms to improve business processes

Track, manage, or resolve user requests and IT incidents/issues

An extended application or connector that enables users to perform additional services with their current set of tools

Create, design and manage workflows for repetitive tasks

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Features

4.4 (29)

4.4

Based on 29 reviews

## Pricing

Value for money

4.4 (27)

Free Trial

[View pricing plan details](https://www.capterra.com/p/143589/ALVAO-Service-Desk/pricing/)

Start

$36.00

Per User,Per Month

It includes:

-   Service Desk
-   Service Catalog
-   Change Management
-   Recurring Changes
-   Incident Management
-   Problem Management
-   Request Management
-   Knowledge Base
-   Self Service Portal
-   Full Audit Log
-   Mobile Access
-   Reports & Analytics
-   SLA Management
-   Process Workflow
-   Custom Fields
-   Single Sign-on
-   Automated Ticket Routing
-   Ticket prioritization
-   Ticket Notification
-   Entra ID Integration
-   Multi-Channel Access

Standard

$54.00

Per User,Per Month

It includes:

-   ALVAO for Outlook
-   ALVAO for Teams
-   Customer Satisfaction Survey
-   Advanced Workflows
-   Power BI Integration
-   Microsoft Copilot Integration

Professional

$63.00

Per User,Per Month

It includes:

-   Azure DevOps Connector
-    Service Desk Enterprise API
-    Service Desk Custom Apps
-   Power Automate integration
-   Zabbix integration Knowledge base - Sharepoint Connector
-   JIRA Connector
-   Microsoft Multidomain Authentication

Enterprise

$84.00

Per User,Per Month

It includes:

-   Ticket AI Assistant
-   Automatic Content Translation
-   Knowledge Base AI Assistant
-   Independent Reporting Storage
-   Sandbox (without SLA guarantee)
-   ALVAO Intelligence (AI)

Value for money

4.4 (27)

4.4

Based on 27 reviews

## Integrations

[

Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[

Jira](https://www.capterra.com/p/19319/JIRA/)[

Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[

Microsoft To Do](https://www.capterra.com/p/227173/Wunderlist/)[

Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[

Microsoft Azure](https://www.capterra.com/p/16365/Azure/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (28)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (28)

4.6

Based on 28 reviews

## User reviews

Overall rating

4.6

Based on 29 reviews

Filter by rating

5(18)

4(10)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

OM

Ondrej M.

HelpDesk admin

Hospital & Health Care

### "Great Ticket System"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 3, 2025

Before Alvao, there was a system that was not clear and difficult to work with. Now with Alvao, work is clearer, faster, and easier for users.

Pros

Alvao help us with: - everyday ticket management - The intuitive interface helps users to adapt system very quickly - workflow automatization

Cons

Sometimes it is a little bit slow, but overall it has fast response most of the time. Wider setting options in the area of color scheme.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TA

Tomas A.

IT Specialist

Automotive

### "A clean, Windows-like appearance ticket system."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

May 26, 2025

Overall, I like working with the program. It has a clean and user-friendly web interface. A fast and responsive.

Pros

I liked the visual design of the program. It was clear, well-organized, and pleasant to look at. The layout made the program easy to use and visually appealing.

Cons

I didn't really get used to the Outlook add-in. It cannot be used as a wiki or documentation tool. Only partially — there are no features for creating structured knowledge bases or detailed internal guides.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TK

Tomas K.

IT specialist

Automotive

### "All in one consolidated IT tools"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

May 21, 2025

Fully customizable in views, defining categories, access rights, designing of UI - tiles, icons. Users&assets&tickets in one place.

Pros

Complex IT system cosolidating entire IT supporting scope - servicedesk, asset management, reporting and many others

Cons

I'm missing some main dashboard with simple statics showing. Also GUI could be designed more simple and more friendly.

Switched from

[Trackit](https://www.capterra.com/p/167841/Trackit-Manager/)

Due to end of support and necessity to use more complex tool.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

FS

Frantisek S.

Lead IT Specialist

Automotive

### "Pretty decent ticketing system "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 17, 2025

Compared to our previous legacy system, ALVAO allows us to integrate the system with our existing infrastructure, and the interface is easy to use, making it easy for users to work with.

Pros

ALVAO server as a single point of contact for our organization. The ability to easily create custom workflows and system customization allows us to use the system for a wide range of agendas such as HR, Facilitie, Logistics, etc.

Cons

There is a room for improvement in the reporting.

Switched from

[Track-It!](https://www.capterra.com/p/67028/Track-It/)

Did not provide capabilities needed features. Limited ITAM.

Alternatives considered

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)

Reasons for choosing ALVAO Service Desk

The solution was too expensive for our use.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Michal K.

Head of IT

Education Management

### "ALVAO SD @ international school"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 10, 2025

We are very satisfied. ALVAO SD helped us move from chaotic requesting from users to more organized and categorized.

Pros

Easy of use and integration with MS Entra ID - fast provisioning. Fast implementation for new service catalogues.

Cons

Creation of custom forms sometimes little bit complicated, docummentation necessary.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AN

Adam N.

Junior System Specialist

Accounting

### "Alvao service desk review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

April 10, 2025

Its simple to use. Im really glad i can use this product for my work.

Pros

Its really easy for newcomers to use. Everything is well organized.

Cons

There is nothing which i dont like related to servicedesk.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Lukas S.

Head of IT

Government Administration

### "Great product and the support team "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

April 10, 2025

Reduce manual processes and tasks and automate key processes that take too much of my team's time.

Pros

Many of our processes were too manual and relied on paper and emails. ALVAO helped us automate most of these processes, saving us a lot of time and work. What I really like is the ease of customizing forms and workflows so we can figure out any scenario and capture the information we need to resolve tickets. Also the support team is extremly helpfull and friendly.

Cons

We are in a highly regulated industry, so we can't use the system to its full extent.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KŠ

Karel S.

sysadmin

Furniture

### "Key software for our IT "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 10, 2025

The system provides full transparency of our processes and work. We can finally analyse key information and track recurring issues.

Pros

The service desk allows to manage even very complex procesess quite easily and quickly, the integration capabilities are very decent and cover our needs. Also implementation was pretty quick and the team was realy helpful with initial setting and also with further technical support.

Cons

Sometimes a bit complex to set up custom fields in tickets.

Alternatives considered

[Jira](https://www.capterra.com/p/19319/JIRA/)

Reasons for choosing ALVAO Service Desk

Jira did not provide the capabilities we needed.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JJ

Jaroslav J.

IT manager

Furniture

### "Realy good product for IT management"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 10, 2025

Before ALVAO we got all requeste by phone, emails or in person, making difficult to manage it. The system helped us to eliminates it and create just one channel for all issues and requests.

Pros

ALVAO is a single point of contact for all our employees. The tool is very flexible so we started to use beyond IT to HR and other agenda so the solution brings a real value to whole organization. Also we integrated ALVAO with our network discovery systems, so we can easily manage all security events within one place.

Cons

I can not find anything that would not be sufficient for our needs.

Alternatives considered

[Jira](https://www.capterra.com/p/19319/JIRA/)

Reasons for choosing ALVAO Service Desk

ALVAO better fits to our needs compare to Jira.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RV

Radek V.

IT Specialist

Automotive

### "Pros and cons of Alvao"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

April 10, 2025

Right now we are into Alvao For Half an year in production. It looks smooth and easy to learn to use. Needs some enhancment

Pros

Availability of product - easy and qucik onboarding on Microsoft system

Cons

For now it looks ok with update time cycle but it was pitty with low frequency of updates

Alternatives considered

[SysAid](https://www.capterra.com/p/107225/SysAid/)

Reasons for choosing ALVAO Service Desk

Czech company and propability of better comunnication between companies

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/143589/ALVAO-Service-Desk/reviews/)

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