# ALVAO Service Desk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ALVAO Service Desk Software - reviews, pricing plans, popular comparisons to other IT Management products and more. Source: https://www.capterra.com/p/143589/ALVAO-Service-Desk --- # ALVAO Service Desk Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ALVAO Service Desk ## What is ALVAO Service Desk? ALVAO Service Desk is a modern IT Service Management (ITSM) platform that combines powerful automation, generative AI, and seamless integration with the Microsoft ecosystem to maximize IT support efficiency and enhance the user experience. The solution includes tools for IT operations, incident management, ticketing, and service automation. With ALVAO, employees can interact with the service desk through a self-service portal, email, and platforms like Microsoft Teams or Copilot. Its intuitive interface and scalability make it easy to extend the solution beyond IT to other departments such as HR, Facilities, and more. ## What is ALVAO Service Desk used for? [Service Desk](https://www.capterra.com/service-desk-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[IT Management](https://www.capterra.com/it-management-software/) Top alternative Featured Overall rating Based on 29 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price $36 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ALVAO Service Desk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.alvao.com&name=ALVAO Service Desk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ALVAO Service Desk 4.6 (29) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $36 Per User, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (29) Ease Of Use 4.3 (3,603) Value For Money 4.4 (27) Value For Money 4.2 (2,658) Customer Service 4.6 (28) Customer Service 4.3 (2,766) ## ALVAO Service Desk alternatives Highest Rated [4.7 (288)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (714)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (448)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/143589/ALVAO-Service-Desk/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. IT Asset Management 4.7 (12) 91.67% of 12 reviewers that rated this feature as important or highly important Managing inventories and tracking changes to hardware and software configurations Ticket Management 4.8 (12) 75.00% of 12 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Incident Management 4.6 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Alerts/Notifications 4.7 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Knowledge Base Management 4.3 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Service Catalog 4.7 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Database containing accurate and up-to-date information on all operational services ALVAO Service Desk 118 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Assign issues and tasks based on availability or required skills Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Tickets are automatically assigned to specific agents based on predefined rules Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Compare key metrics for the business against prominent players in the industry Monitor service demand and performance to plan for adequate resources that meet business needs Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system Private online space that lets businesses securely share documents and provide information access to clients Configuration Management Database Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Record and track all relevant internal and external communications Track and manage adherence to policies for any service, product, process, or supplier Configure existing workflows to meet your organization's needs Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Investigate and take action at root cause or error in processes to prevent recurring issues Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import and export data to and from software applications Graphical representation of data Plan and implement business continuity measures in case of unforeseen events Store, manage, and track all electronic documents in a centralized location Assemble applications and processes by dragging over and arranging pre-built components Receive and/or send email notifications for urgent updates, requests, or other information Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails A chronological record of actions or occurrences within a network, software, or process Store, manage and track all forms in a centralized location Use AI to generate content in the form of text, images, videos, etc. Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Track and manage inventory levels to maintain proper supply Oversee people and resources to carry out an investigation Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Schedule and assign issue completion dates and/or times Record and follow the progress of every issue Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Manage incidents related to outages or breaches in functionality of IT systems Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Manage risks related to IT systems Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Track and organize the number of licenses available to the organization Ability to chat online in real time Adapt content to display differently based on viewer location Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Enforces guidelines set by the Occupational Safety and Health Administration to remain legally compliant Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Organize and manage all processes/procedures involved in purchasing goods and/or services Plan and coordinate all the resources, costs and time needed to execute assignments Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Set an issue to repeat Planning, coordinating, and executing the deployment of software or system changes into a live or production environment Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Assign available resources (human and/or non-human) to various projects and tasks Notifying as a warning or reminder of a potential or imminent hazard Analyze potential risks across the organization Initiate collection and analysis of known risks Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Track, report on and implement actions pertaining to physical safety at the workplace Set a time to generate routine reports automatically Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats Online portal through which end users can access the system, manage tasks, or obtain information Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Database containing accurate and up-to-date information on all operational services Track work performed and resources used for past customers, sites, or assets Set and monitor service level agreements to ensure timely response and resolution Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track the status and progress of tasks Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (29) 4.4 Based on 29 reviews ## Pricing Value for money 4.4 (27) Free Trial [View pricing plan details](https://www.capterra.com/p/143589/ALVAO-Service-Desk/pricing/) Start $36.00 Per User,Per Month It includes: - Service Desk - Service Catalog - Change Management - Recurring Changes - Incident Management - Problem Management - Request Management - Knowledge Base - Self Service Portal - Full Audit Log - Mobile Access - Reports & Analytics - SLA Management - Process Workflow - Custom Fields - Single Sign-on - Automated Ticket Routing - Ticket prioritization - Ticket Notification - Entra ID Integration - Multi-Channel Access Standard $54.00 Per User,Per Month It includes: - ALVAO for Outlook - ALVAO for Teams - Customer Satisfaction Survey - Advanced Workflows - Power BI Integration - Microsoft Copilot Integration Professional $63.00 Per User,Per Month It includes: - Azure DevOps Connector -  Service Desk Enterprise API -  Service Desk Custom Apps - Power Automate integration - Zabbix integration Knowledge base - Sharepoint Connector - JIRA Connector - Microsoft Multidomain Authentication Enterprise $84.00 Per User,Per Month It includes: - Ticket AI Assistant - Automatic Content Translation - Knowledge Base AI Assistant - Independent Reporting Storage - Sandbox (without SLA guarantee) - ALVAO Intelligence (AI) - MCP Server - Microsoft Copilot Connector Value for money 4.4 (27) 4.4 Based on 27 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Microsoft To Do](https://www.capterra.com/p/227173/Wunderlist/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (28) 4.6 Based on 28 reviews ## User reviews Overall rating 4.6 Based on 29 reviews Filter by rating 5(18) 4(10) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent OM Ondrej M. HelpDesk admin Hospital & Health Care ### "Great Ticket System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2025 Before Alvao, there was a system that was not clear and difficult to work with. Now with Alvao, work is clearer, faster, and easier for users. Pros Alvao help us with: - everyday ticket management - The intuitive interface helps users to adapt system very quickly - workflow automatization Cons Sometimes it is a little bit slow, but overall it has fast response most of the time. Wider setting options in the area of color scheme. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TA Tomas A. IT Specialist Automotive ### "A clean, Windows-like appearance ticket system." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 26, 2025 Overall, I like working with the program. It has a clean and user-friendly web interface. A fast and responsive. Pros I liked the visual design of the program. It was clear, well-organized, and pleasant to look at. The layout made the program easy to use and visually appealing. Cons I didn't really get used to the Outlook add-in. It cannot be used as a wiki or documentation tool. Only partially — there are no features for creating structured knowledge bases or detailed internal guides. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TK Tomas K. IT specialist Automotive ### "All in one consolidated IT tools" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 21, 2025 Fully customizable in views, defining categories, access rights, designing of UI - tiles, icons. Users&assets&tickets in one place. Pros Complex IT system cosolidating entire IT supporting scope - servicedesk, asset management, reporting and many others Cons I'm missing some main dashboard with simple statics showing. Also GUI could be designed more simple and more friendly. Switched from [Trackit](https://www.capterra.com/p/167841/Trackit-Manager/) Due to end of support and necessity to use more complex tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FS Frantisek S. Lead IT Specialist Automotive ### "Pretty decent ticketing system " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 17, 2025 Compared to our previous legacy system, ALVAO allows us to integrate the system with our existing infrastructure, and the interface is easy to use, making it easy for users to work with. Pros ALVAO server as a single point of contact for our organization. The ability to easily create custom workflows and system customization allows us to use the system for a wide range of agendas such as HR, Facilitie, Logistics, etc. Cons There is a room for improvement in the reporting. Switched from [Track-It!](https://www.capterra.com/p/67028/Track-It/) Did not provide capabilities needed features. Limited ITAM. Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reasons for choosing ALVAO Service Desk The solution was too expensive for our use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Michal K. Head of IT Education Management ### "ALVAO SD @ international school" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2025 We are very satisfied. ALVAO SD helped us move from chaotic requesting from users to more organized and categorized. Pros Easy of use and integration with MS Entra ID - fast provisioning. Fast implementation for new service catalogues. Cons Creation of custom forms sometimes little bit complicated, docummentation necessary. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Adam N. Junior System Specialist Accounting ### "Alvao service desk review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 10, 2025 Its simple to use. Im really glad i can use this product for my work. Pros Its really easy for newcomers to use. Everything is well organized. Cons There is nothing which i dont like related to servicedesk. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Lukas S. Head of IT Government Administration ### "Great product and the support team " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 10, 2025 Reduce manual processes and tasks and automate key processes that take too much of my team's time. Pros Many of our processes were too manual and relied on paper and emails. ALVAO helped us automate most of these processes, saving us a lot of time and work. What I really like is the ease of customizing forms and workflows so we can figure out any scenario and capture the information we need to resolve tickets. Also the support team is extremly helpfull and friendly. Cons We are in a highly regulated industry, so we can't use the system to its full extent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KŠ Karel S. sysadmin Furniture ### "Key software for our IT " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 10, 2025 The system provides full transparency of our processes and work. We can finally analyse key information and track recurring issues. Pros The service desk allows to manage even very complex procesess quite easily and quickly, the integration capabilities are very decent and cover our needs. Also implementation was pretty quick and the team was realy helpful with initial setting and also with further technical support. Cons Sometimes a bit complex to set up custom fields in tickets. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reasons for choosing ALVAO Service Desk Jira did not provide the capabilities we needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JJ Jaroslav J. IT manager Furniture ### "Realy good product for IT management" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 10, 2025 Before ALVAO we got all requeste by phone, emails or in person, making difficult to manage it. The system helped us to eliminates it and create just one channel for all issues and requests. Pros ALVAO is a single point of contact for all our employees. The tool is very flexible so we started to use beyond IT to HR and other agenda so the solution brings a real value to whole organization. Also we integrated ALVAO with our network discovery systems, so we can easily manage all security events within one place. Cons I can not find anything that would not be sufficient for our needs. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reasons for choosing ALVAO Service Desk ALVAO better fits to our needs compare to Jira. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RV Radek V. IT Specialist Automotive ### "Pros and cons of Alvao" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 10, 2025 Right now we are into Alvao For Half an year in production. It looks smooth and easy to learn to use. Needs some enhancment Pros Availability of product - easy and qucik onboarding on Microsoft system Cons For now it looks ok with update time cycle but it was pitty with low frequency of updates Alternatives considered [SysAid](https://www.capterra.com/p/107225/SysAid/) Reasons for choosing ALVAO Service Desk Czech company and propability of better comunnication between companies Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/143589/ALVAO-Service-Desk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. 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