# ALVAO Service Desk Pricing 2026 | Capterra > Learn more about ALVAO Service Desk pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/143589/ALVAO-Service-Desk/pricing --- # Pricing for ALVAO Service Desk [4.6 (29)](https://www.capterra.com/p/143589/ALVAO-Service-Desk/reviews/) Write a Review! ## [ALVAO Service Desk](https://www.capterra.com/p/143589/ALVAO-Service-Desk/) has **4** pricing plans - Yes, has free trial - No free version **Credit Card Required:** No **Discount:** Custom ### Start $36 **Pricing Model:** Per User **Payment Frequency:** Per Month Start plan includes: - Service Desk - Service Catalog - Change Management - Recurring Changes - Incident Management ### Standard $54 **Pricing Model:** Per User **Payment Frequency:** Per Month Standard plan includes: - ALVAO for Outlook - ALVAO for Teams - Customer Satisfaction Survey - Advanced Workflows - Power BI Integration ### Professional $63 **Pricing Model:** Per User **Payment Frequency:** Per Month Professional plan includes: - Azure DevOps Connector -  Service Desk Enterprise API -  Service Desk Custom Apps - Power Automate integration - Zabbix integration Knowledge base - Sharepoint Connector ### Enterprise $84 **Pricing Model:** Per User **Payment Frequency:** Per Month Enterprise plan includes: - Ticket AI Assistant - Automatic Content Translation - Knowledge Base AI Assistant - Independent Reporting Storage - Sandbox (without SLA guarantee) ## Popular alternatives to [ALVAO Service Desk](https://www.capterra.com/p/143589/ALVAO-Service-Desk/) Looking to learn more about IT Management software similar to ALVAO Service Desk? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits. [Milvus](https://www.capterra.com/p/202528/Milvus/) by Milvus [4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) Starting Price:$25/month [LEARN MORE](https://www.capterra.com/p/202528/Milvus/) by CyberSentriq [4.7 (1753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price:$15/month [LEARN MORE](https://www.capterra.com/p/102188/LiveAgent/) [Desk Manager](https://www.capterra.com/p/173025/Help-Desk-Software/) by Desk Manager [4.8 (106)](https://www.capterra.com/p/173025/Help-Desk-Software/reviews/) Starting Price:No pricing found [LEARN MORE](https://www.capterra.com/p/173025/Help-Desk-Software/) by Freshworks [4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price:$29/month [LEARN MORE](https://www.capterra.com/p/132997/Freshservice/) by Atlassian [4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting Price:$20/month [LEARN MORE](https://www.capterra.com/p/227102/JIRA-Service-Management/) [View all alternatives](https://www.capterra.com/p/143589/ALVAO-Service-Desk/alternatives/) ## What do others say about [ALVAO Service Desk](https://www.capterra.com/p/143589/ALVAO-Service-Desk/) pricing? Pricing RatingN/A Value For Money[4.4(29)](https://www.capterra.com/p/143589/ALVAO-Service-Desk/reviews/) Pros Cons [Read All 29 Reviews](https://www.capterra.com/p/143589/ALVAO-Service-Desk/reviews/) Read Full Reviews Below Ondřej M. HelpDesk admin Hospital & Health Care, 5,001-10,000 employees Used the software for: 1-2 years ** Overall Rating 5.0 ** Ease of Use 5.0 Customer Service 5.0 Features 5.0 Value for Money 5.0 Likelihood to Recommend 100% 10/10 Reviewer Source Source: Capterra December 3, 2025 "Great Ticket System" **Overall:** Before Alvao, there was a system that was not clear and difficult to work with. Now with Alvao, work is clearer, faster, and easier for users. **Pros:** Alvao help us with: - everyday ticket management - The intuitive interface helps users to adapt system very quickly - workflow automatization **Cons:** Sometimes it is a little bit slow, but overall it has fast response most of the time. Wider setting options in the area of color scheme. **Reasons for Switching to ALVAO Service Desk:** This solution had too limited function for our use Martin C. IT Manager Automotive, 501-1,000 employees Used the software for: 2+ years ** Overall Rating 3.0 ** Ease of Use 3.0 Customer Service 3.0 Features 3.0 Value for Money 3.0 Likelihood to Recommend 70% 7/10 Reviewer Source Source: Capterra April 23, 2020 "ALVAO Service Desk" **Overall:** We currently use the ALVAO SD primarily for IT processes, and part of Purchasing and Marketing activities. **Pros:** Useful and universal tool for ESM ITSM/ITIL support Quite a few interesting functionalities Connection with AM tool Console and WebApp for users **Cons:** Worse, more complicated, inconsistent UX Deploy of customization aren't easy and complex Poor support and FIX release (long time bug repair) New/updated functionality and improvements comming too late Missing function of User Activity Monitoring tool which has been retired Poor function improvements for the SDC (just WA development preference) In some cases bad license terms and pricing **Reasons for Choosing ALVAO Service Desk:** Thanks to the connection with AM tool and the expected functioning as a whole ITSM/ITIL perspective [Read All 29 Reviews](https://www.capterra.com/p/143589/ALVAO-Service-Desk/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)