# ALVAO Service Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ALVAO Service Desk the right IT Management solution for you? Explore 29 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143589/ALVAO-Service-Desk/reviews --- ALVAO Service Desk 4.6 (29) [View alternatives](https://www.capterra.com/p/143589/ALVAO-Service-Desk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 20th, 2026 # Reviews of ALVAO Service Desk Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews FS Frantisek S Lead IT SpecialistAutomotive, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The ability to easily create custom workflows and system customization allows us to use the system for a wide range of agendas such as HR, Facilitie, Logistics, etc.“ April 17, 2025 OM Ondřej M HelpDesk adminHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Before Alvao, there was a system that was not clear and difficult to work with.“ December 3, 2025 FS Frantisek S Lead IT SpecialistAutomotive, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Compared to our previous legacy system, ALVAO allows us to integrate the system with our existing infrastructure, and the interface is easy to use, making it easy for users to work with.“ April 17, 2025 Sebastian P Skipper and the owner of Sebsail.comMaritime, 51 - 200 employeesUsed the software for: More than 2 years. “I want to thank the whole Alvao team for making such great products that have helped our company a lot, saving us both time and money.“ September 2, 2024 Michal K Head of ITEducation Management, 51 - 200 employeesUsed the software for: 6-12 months. “Easy of use and integration with MS Entra ID - fast provisioning.“ April 10, 2025 ## Showing most helpful reviews Showing 1-25 of 29 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lukáš S. Head of IT Government Administration Used the software for: 2+ years ### "Great product and the support team " April 10, 2025 5.0 Reduce manual processes and tasks and automate key processes that take too much of my team's time. Pros Many of our processes were too manual and relied on paper and emails. ALVAO helped us automate most of these processes, saving us a lot of time and work. What I really like is the ease of customizing forms and workflows so we can figure out any scenario and capture the information we need to resolve tickets. Also the support team is extremly helpfull and friendly. Cons We are in a highly regulated industry, so we can't use the system to its full extent. Review Source OM Ondřej M. HelpDesk admin Hospital & Health Care Used the software for: 1-2 years ### "Great Ticket System" December 3, 2025 5.0 Before Alvao, there was a system that was not clear and difficult to work with. Now with Alvao, work is clearer, faster, and easier for users. Pros Alvao help us with: - everyday ticket management - The intuitive interface helps users to adapt system very quickly - workflow automatization Cons Sometimes it is a little bit slow, but overall it has fast response most of the time. Wider setting options in the area of color scheme. Review Source MC Martin C. IT Manager Automotive Used the software for: 2+ years ### "ALVAO Service Desk" April 23, 2020 3.0 We currently use the ALVAO SD primarily for IT processes, and part of Purchasing and Marketing activities. Pros Useful and universal tool for ESM ITSM/ITIL support Quite a few interesting functionalities Connection with AM tool Console and WebApp for users Cons Worse, more complicated, inconsistent UX Deploy of customization aren't easy and complex Poor support and FIX release (long time bug repair) New/updated functionality and improvements comming too late Missing function of User Activity Monitoring tool which has been retired Poor function improvements for the SDC (just WA development preference) In some cases bad license terms and pricing Reason for choosing ALVAO Service Desk Thanks to the connection with AM tool and the expected functioning as a whole ITSM/ITIL perspective Review Source FS Frantisek S. Lead IT Specialist Automotive Used the software for: 1-2 years ### "Pretty decent ticketing system " April 17, 2025 4.0 Compared to our previous legacy system, ALVAO allows us to integrate the system with our existing infrastructure, and the interface is easy to use, making it easy for users to work with. Pros ALVAO server as a single point of contact for our organization. The ability to easily create custom workflows and system customization allows us to use the system for a wide range of agendas such as HR, Facilitie, Logistics, etc. Cons There is a room for improvement in the reporting. Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing ALVAO Service Desk The solution was too expensive for our use. Switched from [Track-It!](https://www.capterra.com/p/67028/Track-It/) Did not provide capabilities needed features. Limited ITAM. Review Source JJ Jaroslav J. IT manager Furniture Used the software for: 1-2 years ### "Realy good product for IT management" April 10, 2025 4.0 Before ALVAO we got all requeste by phone, emails or in person, making difficult to manage it. The system helped us to eliminates it and create just one channel for all issues and requests. Pros ALVAO is a single point of contact for all our employees. The tool is very flexible so we started to use beyond IT to HR and other agenda so the solution brings a real value to whole organization. Also we integrated ALVAO with our network discovery systems, so we can easily manage all security events within one place. Cons I can not find anything that would not be sufficient for our needs. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing ALVAO Service Desk ALVAO better fits to our needs compare to Jira. Review Source TK Tomas K. IT specialist Automotive Used the software for: 1-2 years ### "All in one consolidated IT tools" May 21, 2025 4.0 Fully customizable in views, defining categories, access rights, designing of UI - tiles, icons. Users&assets&tickets in one place. Pros Complex IT system cosolidating entire IT supporting scope - servicedesk, asset management, reporting and many others Cons I'm missing some main dashboard with simple statics showing. Also GUI could be designed more simple and more friendly. Switched from [Trackit](https://www.capterra.com/p/167841/Trackit-Manager/) Due to end of support and necessity to use more complex tool. Review Source KŠ Karel Š. sysadmin Furniture Used the software for: 1-2 years ### "Key software for our IT " April 10, 2025 5.0 The system provides full transparency of our processes and work. We can finally analyse key information and track recurring issues. Pros The service desk allows to manage even very complex procesess quite easily and quickly, the integration capabilities are very decent and cover our needs. Also implementation was pretty quick and the team was realy helpful with initial setting and also with further technical support. Cons Sometimes a bit complex to set up custom fields in tickets. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing ALVAO Service Desk Jira did not provide the capabilities we needed. Review Source MH Martin H. Delivery Manager Oil & Energy Used the software for: 2+ years ### "ALVAO Service Desk review after 3 years of use" April 10, 2025 5.0 Would recommend ALVAO other organizations. Pros \- Standardization of IT processes. - Search and record across all tickets (also suitable for analysis of resolved tickets. - Transparency and overview Cons Connection with on-premise exchange sometimes drops for a while. Alternatives considered [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Reason for choosing ALVAO Service Desk Simplicity of application and use, easy to implement, better user experience. Review Source TA Tomáš A. IT Specialist Automotive Used the software for: 1-2 years ### "A clean, Windows-like appearance ticket system." May 26, 2025 4.0 Overall, I like working with the program. It has a clean and user-friendly web interface. A fast and responsive. Pros I liked the visual design of the program. It was clear, well-organized, and pleasant to look at. The layout made the program easy to use and visually appealing. Cons I didn't really get used to the Outlook add-in. It cannot be used as a wiki or documentation tool. Only partially — there are no features for creating structured knowledge bases or detailed internal guides. Review Source Michal K. Head of IT Education Management Used the software for: 6-12 months ### "ALVAO SD @ international school" April 10, 2025 5.0 We are very satisfied. ALVAO SD helped us move from chaotic requesting from users to more organized and categorized. Pros Easy of use and integration with MS Entra ID - fast provisioning. Fast implementation for new service catalogues. Cons Creation of custom forms sometimes little bit complicated, docummentation necessary. Review Source LN Lubomir N. Head of IT Museums and Institutions Used the software for: 1-2 years ### "ALVAO is a game changer for us" April 10, 2025 4.0 Alvao is a game changer for us, users can raise tickets easily, while my team has full transparency and control over the worflow. We also implemeted within other agebdas like a HR and facilitie. Pros The system helped us with a better transparency in procesess. Also the workflow custimazation is pretty easy to set up which allows us cover any agenda we need. Cons The possibilitie native print of the tickets to pdf Review Source Miroslav K. TI SD Retail Used the software for: 2+ years ### "ALVAO Service Desk" December 17, 2024 5.0 Fast and clear web interface - easy and user friendly operation. Pros An easy to use environment with features. Great support from Alvao. Web interface. Cons Based on my current experience with Alvao, I can't pinpoint anything I dislike about it. Review Source JS Josef S. Sys admin Government Administration Used the software for: 6-12 months ### "ALVAO service desk review" April 10, 2025 5.0 Compare to our legacy ticketing system Alvao helped us to improve our IT services. People finaly create a ticket and do not bombing us by mail and phone calls. Pros Alvao is realy good service desk software. Very intutive and easy to us which helping us to adop it very quickly accross our organization. We have finally ticketing system that works! Cons We are not capable to use the full capabilities yet, but this is mainly issue on our side. Review Source PK Petr K. System Specialist Accounting Used the software for: 2+ years ### "With Alvao servicedesk our users can completely rely on the IT department." November 20, 2024 4.0 The solution allows us to be more efficient than we might otherwise be, and its user interface and features are far better than the previous ticket systems I have used. We can simply show our colleagues in the business which services we provide to them, under what conditions, and at what cost. Pros ITIL compliant servicedesk provides a comfortable way how users can communicate with the IT department as a single point of contact. Ease of deployment, flexible and easy-to-use tool to manage not only IT operations. Alvao servicedesk has a great integration with MS Outlook which is a fantastic option that saves time and makes it more approachable. Cons It's not always easy to do more complicated stuff. For example, JavaScript is available for customizations, but in quite a lot limited way. Review Source RV Radek V. IT Specialist Automotive Used the software for: Less than 6 months ### "Pros and cons of Alvao" April 10, 2025 4.0 Right now we are into Alvao For Half an year in production. It looks smooth and easy to learn to use. Needs some enhancment Pros Availability of product - easy and qucik onboarding on Microsoft system Cons For now it looks ok with update time cycle but it was pitty with low frequency of updates Alternatives considered [SysAid](https://www.capterra.com/p/107225/SysAid/) Reason for choosing ALVAO Service Desk Czech company and propability of better comunnication between companies Review Source TF Tomáš F. IT Manager Online Media Used the software for: 1-2 years ### "Go for it!" April 10, 2025 5.0 After the switch from different ticket system its a new and modern way to interact with our employees. Pros \-it looks like a modern Microsoft web app -nice overview with filters -scenarios for tickets Cons nothing on my mind, maybe too many function for a newbie. Review Source AN Adam N. Junior System Specialist Accounting Used the software for: 1-2 years ### "Alvao service desk review" April 10, 2025 5.0 Its simple to use. Im really glad i can use this product for my work. Pros Its really easy for newcomers to use. Everything is well organized. Cons There is nothing which i dont like related to servicedesk. Review Source Ian W. Information Technology Services Specialist Chemicals Used the software for: 1-2 years ### "Simple yet powerful ticketing tool" September 6, 2024 5.0 It’s a really good ticketing tool that has everything we need, yet remains quite simple for end users. The technical support is also very friendly and helpful. Pros Since it’s not a complex enterprise solution, it’s incredibly easy to set up and use. It’s helped us automate many of the routine tasks we used to do manually, and the system is also customisable, allowing us to tailor it to our needs. Overall, it’s a simple yet very powerful tool. Cons I think there’s room for improvement on the dashboard, especially to add some metrics we’d like to see at a glance. Alternatives considered [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[SysAid](https://www.capterra.com/p/107225/SysAid/) Reason for choosing ALVAO Service Desk During the trial, we found ALVAO to be the easiest and most straightforward to work with. Switched from [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) It didn’t meet our needs; the lack of necessary features and an unintuitive interface for end users were the main reasons. Review Source Sebastian P. Skipper and the owner of Sebsail.com Maritime Used the software for: 2+ years ### "The best decision to obtain Alvao service desk" September 2, 2024 5.0 We used to handle ticketsthrough a shared mailbox. This caused a lot of confusion and inconsistencies in our daily work. Customers weren't satisfied, technicians weren't happy. That was all changed thanks to the tool. I want to thank the whole Alvao team for making such great products that have helped our company a lot, saving us both time and money. Pros \- clear automated processes incident, change and request management - ai capabilities and automated workflows - microsoft integrations such as Teams and Oulook - great licencing and easy to use - it is used in the entire company - good Powe Bi reports for easy overview - easy to use for users for raising a ticket - mobile access - good self-service portal, service catalogue, custom forms and fields that we can set up according to our very specific needs - amazing Alvao customer support and implementation - quick and easy for a good price Cons \- Knowledge base is weak - Search field should be also improved - More regular product upgrades/new version - not only once in a year Review Source Marek K. Head of department IT support Information Technology and Services Used the software for: 2+ years ### "ALVAO Service Desk" May 6, 2020 5.0 Very good product for implementation ITSM/ITIL in organization. It allows easy expansions even for non IT processes (for example facility management). Clear implementation of Service catalogues. Pros Easy control and integration with Microsoft products (Outlook, Excel). Good options for customization and expanding of the tools functions. Great support and regular development of this product. Cons Weak KnowledgeBase so far. In case of bigger number of users/services, the requirements for the administration are increasing. Review Source MP Martin P. IT manager Government Administration Used the software for: 2+ years ### "Short review based on more than two years of use" July 1, 2021 5.0 Alvao SD has a very friendly user interface, integration with MS Active Directory and quality manufacturer support is very good. Pros We appreciate ease of use for our end users. The tool can handle advanced routing of tickets to distributed teams without overcomplicating things for end users. Cons There are always ways to improve the product. To the required extent, the system met our expectations. Reason for choosing ALVAO Service Desk The development is taking place in the Czech Republic and the company is basically focusing on IS for business management. Service Desk is together with Asset Management their main activity. They are ITIL certified. Review Source Joshua O. System Administrator Financial Services Used the software for: Less than 6 months ### "World class service desk management app you can ever think of" December 28, 2022 4.0 It helps to manage our departmental relationships between users from IT to other departments Pros I love the app because it automate tickets , and serve as a point of escalation by all staffs Cons no cons, as I haven't find any fault using the service Reason for choosing ALVAO Service Desk It is a software as a service so, it can be deployed on the goIt can be integrated with Microsoft Teams Review Source AT Alexander T. ICT infrastructure support specialist Oil & Energy Used the software for: 2+ years ### "Alvao at MERO." May 20, 2020 4.0 Pros From the user's point of view, the web application is clear and easily customizable. Also with easy administration via web interface. Creating services, their editing, working with groups. Integration with Outlook. We wanted to have the requirements clearly in one place. With communication and links to other requirements and their status. Cons At the moment, we are satisfied with the set functionality of the software. Any suggestions for improving functionality are accepted by Alvao. Review Source MT Michal T. IT Support Teamleader Hospital & Health Care Used the software for: 2+ years ### "IT servicedesk and more" April 15, 2020 5.0 Pros \- very good support team - possibility to create own forms - connection between servicedesk and asset management - HW catalogue addon Cons \- no parallel approval - after creation, the request is only in plain text (forms can no longer be used) Review Source AK Aleš K. CIO Financial Services Used the software for: 2+ years ### "Used as Enterprise System Management" June 9, 2021 5.0 We use ALVAO Service Desk as full Enterprise System Management across all departments within our company. Pros Easy deployment, including adding new services, departments. Good possibility to connect to other systems in enterprise. Easy to use for users. Cons Long developement cycle (major version once a year). Almost no support for agile. 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