# Page 2 | ALVAO Service Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is ALVAO Service Desk the right IT Management solution for you? Explore 29 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/143589/ALVAO-Service-Desk/reviews

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ALVAO Service Desk

4.6 (29)

[View alternatives](https://www.capterra.com/p/143589/ALVAO-Service-Desk/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated May 20th, 2026

# Page 2 - Reviews of ALVAO Service Desk

## Showing most helpful reviews

Showing 26-29 of 29 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TO

Tomas O.  
Project Manager IT  
Industrial Automation  
Used the software for: 1-2 years

### "ALVAO ServiceDesk"

June 4, 2021

4.0

Pros

SW is easy to use, very friendly, no pb to set up new process.

Cons

not comfortable to do interface with another SQL database

Review Source

JŠ

Jan Š.  
IT  
Government Administration  
Used the software for: 2+ years

### "ALVAO Service Desk"

June 8, 2021

5.0

Our experience is positive, the application meets our requirements

Pros

Easy to use. Frendly graphic user interface.

Cons

Still about evaluating. Need to update the app.

Reason for choosing ALVAO Service Desk

The best choice

Review Source

KV

Kamil V.  
ICT administrator  
Research  
Used the software for: 2+ years

### "SVI Jihlava - ALVAO Service Desk"

June 23, 2021

5.0

Alvao Service Desk helps us with processes in different areas from HR to IT. Processes are now simplified and transparent.

Pros

Basic workflows easy designable by user. Moder web UI. Outlook plug-in. Great team of specialists.

Cons

Thing we miss is full text search.

Review Source

BH

Bohuslav H.  
ICT manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Overall satisfaction"

June 14, 2021

5.0

Pros

The tool greatly improved our communication with end users and helped us organize the team and structure our work. The end users enjoy intuitive user interface.

Cons

Price, but I understand that nothing can be expected for free.

Review Source

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## Related categories

[IT Service](https://www.capterra.com/it-service-software/)[ITSM](https://www.capterra.com/itsm-software/)[Service Desk](https://www.capterra.com/service-desk-software/)

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