Best For

Small to medium sized businesses (15 to 2,500 employees) who are looking for a cloud based, user-friendly solution for their HR, payroll, benefits, and talent management needs.

Product Details

More than just Payroll, Namely is the first all-in-one HR platform that employees love to use. Namely is powerful, easy-to-use technology that allows small to mid-sized companies (15 to 3,000 employees) to handle all of their HR, Payroll, Benefits, and Time & Attendance in one place. Coupled with dedicated support, every Namely client gets the software and service they need to deliver great HR and a strong, engaged company culture. Learn more and schedule your free demo at Namely.com.

Contact Details

Namely

http://www.namely.com

Founded in 2012

Located in United States

HR - Profile
HR - News Feed
HR - Org Chart
HR - Role Permissions
HR - eSig

Starting Price

  • Not provided by vendor

Free Demo

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)

Namely Features

401(k) Tracking
Benefits Management
Check Printing
Direct Deposit
Multi-Country
Multi-State
Payroll Reporting
Self Service Portal
Tax Compliance
Vacation/Leave Tracking
W-2/1099 Preparation
Wage Garnishment
COBRA Administration
Claims Management
Deduction Management
Disability Insurance Administration
Employee Database
FMLA Administration
FSA Administration
For Brokers
For Employers
HIPAA Compliant
Health Insurance Administration
Life Insurance Administration
Provider Management
Retiree Administration
Retirement Plan Management
Self Service Portal
Goals
Manager-to-Peer Recognition
Mention Management
Nominations
Peer-to-Peer Recognition
Performance Management
Recognition Tracking
Rewards Catalog
Rewards Points
Social Recognition
eCards
Compensation Plan Modeling
Dashboard
HR Metrics Library
Leave & Absence Reporting
Predictive Modeling
Recruiting Management
Succession Planning
Talent Management
Trend Analysis
Turnover Tracking
360 Degree Feedback
Applicant Tracking
Benefits Management
Compensation Management
Employee Database
Employee Profiles
Onboarding
Payroll Management
Performance Management
Recruitment Management
Self Service Portal
Time & Attendance Management
Time Off Management
Document Management
E-Verify/I-9 Forms
Electronic Forms
Electronic Signature
Employee Handbook
Job Description Management
Orientation Management
Self Service Portal
Task Management
Training Management
360 Degree Feedback
Compensation Management
Custom Rating Scales
Customizable Templates
Individual Development Plans
On-going Performance Tracking
Peer Appraisals
Review Cycle Tracking
Self Service Portal
Self-Appraisals
Skills Assessments
Weighted Performance Measures

Namely Reviews

Overall
4/5
Ease of Use
4/5
Customer Service
4/5

Showing Most Helpful

Showing 50 of 329 reviews

Showing Most Helpful

Showing 50 of 329 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Tomi G.
Executive Administrator / Office Manager
Computer Software, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
9/10
Source: Capterra
October 26, 2016

“Not your typical Payroll software, so no more dreading the use of it!”

OverallI used to dread doing payroll, because the system we were using was not user friendly and extremely time consuming and cumbersome. Now, with Namely, I can input information into the HRIS system, and it feeds right over into Payroll; so no more double entering! Namely does not look like a typical boring old spreadsheet. The system is easy to read, with nice use of color, and some areas even customizable w/ our own graphics and pictures. It's nice to work in software with some personality. We can now onboard our new hires using Namely, which allows the new employee to fill in tedious personal information, leaving me, the administrator, only a few areas that I have to input myself. It is a definite time saver for sure! I love the fact that Namely allows us to customize reports, but sometimes I feel that this is one area that isn't as easy to figure out. Some reports can only be created by a Namely Rep, and other reports can be created by us. I can't always figure out which filters to use, or how to complete a report exactly the way I want to use it. This may be more user error, and not entirely Namely's fault. I will say that the Namely Reps/Support do come to my aid every time, and I do get the reports or answers I need rather quickly. We like the fact that employees can do open enrollment/life change events, right through Namely, which removes Human Resources from having to enter everyones selections manually ourself. Namely had a few glitches with it this last year, but part of it was also a communication problem from the Insurance Company side. Namely has been in contact with us about working on this problem throughout the year, so I'm now worried about it now. I do not dread having to go into Namely to update or enter something. I do not dread doing payroll, because if I have to fix something in an employee's profile, deductions, taxes, etc... it's only a click away, and then I can get right back to completing payroll. It's very easy! Namely really does reduce the amount of work HR has to do: 1) by allowing employees (active or termed) access to their W2's and/or changing their address 2) supervisors requesting Raises and Promotions now go through Namely and not a silly group email train 3) I said it earlier, but having Namely take care of Open Enrollment/Insurance deductions so no manual entry needed. I hope you can see that Namely is not your typical Payroll/HRIS software, but has personality, ease of use, and quality customer service!
ProsThe ease of use, customizable reports in format pdf or Excel, and it even looks appealing to work in.
ConsI have to manually input PTO for new hires, or when someone moves to next tier of years of service. The numerous email alerts you get for any employee change request (ie: address; title change; Raise, etc...) gets annoying, yet to confirm that I sent off the payroll submission, I don't receive any.
Recommendations to other buyersI can't say enough about the ease of use of this software. I really appreciate that!
Source: Capterra
October 26, 2016
Caryn M.
Communications Manager
Sports, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
November 27, 2018

“Review of Namely for time management, easily accessible benefits information and other perks”

OverallNamely has been transformational for our business, improving efficiency and allowing employees and managers to focus more on the core work of the organization without being bogged down by time-consuming HR tasks. The ability to track leave, benefits and paystubs all in one software keeps us accountable and avoids lots of paperwork!
ProsBefore my company started using Namely, we were submitting our time-off requests on paper and routing through multiple mailboxes for approvals. We did not have a reliable and convenient system for managing our leave accrual or communicating with busy managers about PTO requests. Now, all of that information is at our fingertips, approvals are a breeze, and it's easier for managers to keep track of all of their direct reports' schedules. Namely also allows us to view our pay stubs and benefits information at any time, and complete our annual open enrollment, all within the software. I would highly recommend the service to any organization looking to improve its efficiency for HR processes.
ConsAt our company, employees accrue comp time for working weekend events throughout the year. Namely does not allow us to enter that comp time in a formal system that is tracked electronically. Instead, we keep track of it on our own, and when we enter PTO requests as "comp time for XYZ event", it is on the honor system. Not a huge complaint, but would be nice if we could track that piece of our PTO the same way we can vacation time, sick time, etc.
Reviewer Source 
Source: Capterra
November 27, 2018
Christine N.
HR Manager
Publishing, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
October 27, 2016

“Namely - Great for HR, Payroll, and Employees”

OverallWe signed up for Namely in the Fall of 2014. We started with the HRIS and benefits for just flex spending. Being in HR, it was wonderful to be able to customize Namely's platform to include the data that we wanted to track and provide. For employees, it was a game changer because they now had access to information they had never had before (such as a clear salary and bonus history). In January 2015 we launched payroll with two of our smaller entities. Employees found Namely easy to log into and the paystubs were clear and easy to read. In the Fall of 2015 we added all of our benefits into Namely and did our full open enrollment. It was amazing for both employees and HR. HR loved that there was no paper to track and it was easy to see where everyone was in regard to the open enrollment process. Employees appreciated being able to log in from anywhere and how easy the system was to navigate. We also started using the Onboarding feature and it has saved employees and HR so much time. Now, employees are able to fill out all of their new hire and benefits information before their start date. We've seen the turnaround time decrease dramatically! All around, Namely has been extremely helpful for employees, HR, and payroll. And, if anyone asked, I would absolutely recommend Namely!
ProsI love how customizable Namely is.
ConsThey haven't rolled it out yet but, I'm excited to be able to report on any and every field in Namely in one report and I'm hopeful that we'll be able to do document signing for current employees one day.
Source: Capterra
October 27, 2016
Shane M.
HR Director
Medical Practice, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
November 2, 2016

“Namely: To Infinity and Beyond!”

OverallA couple of years ago I sat in my office after getting off the phone with our previous HR software support team. I was angry at the 72 hour turn around time and then it hit me. I don't have to put up with this. I began my journey to find a replacement HR/Payroll platform. I didn't want to be held back by so-called "turn around time" ever again. Demo after demo I battled through all the fluff of the so called superb platforms on the market, then I threw on the brakes. I stumbled on this company called Namely that looked familiar to social media that I frequent. It looked so simple, could this be the one? I signed up for the demo prepared to be disappointed by a flashy sight with no power behind it and awful customer service, but then it happened. I found the ONE. So simple, yet very powerful and the customer service was off the chart (from another planet). We took a leap and implemented Namely's HR and Payroll platform. I dreaded to hear employee feedback and was terrified to reach out to customer support. Employee feedback started to roll in, what? they actually love it and it's easy to use. I never dreamed I would receive so much positive feedback from employees, but I did and still do. Then came the day I had to contact customer support. I was blown away by the quick and courteous support I received. I was in awe. This is exactly what I was looking for. I couldn't believe it. An HR platform that employees love, HR and Payroll managers love to use, and quick and courteous support. Namely will allow us to grow To Infinity and Beyond! We love Namely!
ProsEmployees and Managers love the look, feel and ease of use. The platform is very customize able and the reporting is very powerful. From on-boarding to termination, Namely has what it takes to get the job done. Their open API is a huge plus allowing integration with almost any vendor.
ConsThe calendar could be more powerful and the file storage could use a makeover, but you can't lose with this platform. They are continuously listening to users and making improvements.
Recommendations to other buyersIf you are not happy with your current HR/Payroll platform you definitely need to give Namely a look.
Source: SoftwareAdvice
November 2, 2016
Shane M.
Director of Human Resources
Hospital & Health Care, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
October 31, 2016

“Namely: The light weight Champion in a heavy weight market”

OverallFrom the beginning, Namely has been fast, easy, yet very powerful. This platform looks and feels like social media sites, but in the background (or under the hood) is very powerful technology that allows both employers and employees simplify their work life. For the employer there are very powerful reporting and communication tools. The benefit management, on boarding, and performance reviews are a breeze. Throw in payroll and you have an unstoppable platform that knocks out the competition. The employee enjoys the ease of being up to date with company announcements. The calendar is excellent and allows managers to make sure coverage is where it is needed at the click of the mouse. Namely eliminates all the headaches of paperwork with their benefit management and benefit partners. Namely's customer service is light-years ahead of the competition. If you haven't done it yet DEMO Namely. Your life will be changed forever!
ProsI love all the integration between their HR and Payroll platforms. Namely is truly a one stop shop when it comes to an all around HR/Payroll platform.
ConsIt's hard to say anything negative about the platform. It was up and running and ready to go from the start. The customer service has been excellent. There have been mostly positive experiences so far.
Recommendations to other buyersIf you are having trouble choosing a software definitely view a demo. Then ask to speak with some real people who use Namely in their organization everyday and get their take on the platform.
Source: Capterra
October 31, 2016
Dena G.
Sr. HR Consultant
Human Resources, 201-500 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Source: Capterra
October 26, 2016

“Would choose Namely if evaluating vendors again”

OverallNamely has been a great decision for our company that wanted to house Payroll, Benefits and HRIS under one roof. We selected them due to the ease of use of the platform for the site administrators as well as our employees and felt they would be able to meet the needs of our growing company. The service that Namely's staff has provided is great. If evaluating vendors for another company, I would choose to select and implement Namely again.
ProsThe platform is very easy for employees and site admins to navigate. It's intuitive. It promotes self-service so employees can update their personal information, with an easy click they can request and their manager can approve PTO, they can easy view important company information (employee handbook, their w2, summary plan descriptions, etc). Once set up, onboarding new hires is super easy and quick and done within the Namely system. The mobile app is easy to use. We love that our distributed workforce can view their co-workers birthdays and work anniversaries and we can disseminate info via the facebook like newsfeed. It helps everyone feel more connected even though they are spread out around the country.
ConsThey are still working to auto-sync some remaining fields from the HRIS to payroll side of the platform (like EEOC/Job Category and Ethnicity info) for easy EEO-1 reporting.
Recommendations to other buyersI evaluated a lot of Payroll, Benefits & HRIS vendors and it was a great decision to go with Namely.
Source: Capterra
October 26, 2016
Avatar Image
Leon C.
IT Recruiter
Information Technology and Services, 501-1000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
2/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
September 27, 2018

“Easy and sustainable. ”

OverallNamely is simple and easy to use, it requires a few improvements that seem to be coming soon. It still has some glitches that need an urgent fix, but with the few conversations I've had with the Customer Support team, I can tell that Namely will greatly improve in future versions.
ProsIt is a straightforward and easy to use software, the user interface is the simplest one in the market of HR Management tools. It is a good example of the Integration between Payroll and HR Systems, and might be useful in the Linkbuilding bussiness with a few enhancements and addons. The Customer Service is great and the people involved are very kind and competent.
ConsThe customization of the processes is not easy to implement, and tends to be tiresome, and in many cases it slows down the navigation. It is currently lacking a proper auto-sync feature. It does not have the E-signature feature for current employees. The performance management module has a complicated nature. There could be a better integration between the HR and the Payroll modules. As I explained in the Pros, it is easy to use but it could be highly improved in terms of pragmatic functionalities over the user friendly interface.
Reviewer Source 
Source: Capterra
September 27, 2018
Colleen C.
Head of Optimistic People
Apparel & Fashion, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
October 26, 2016

“Namely makes it easy for our people to do the right things and smile about it”

OverallWe found Namely after scouring the market for a solution that was simple, connected, available 24/7, and offered one attractive place for us to do People work the way we want to do it. We found Namely and have been pleasantly surprised at every stage. First, we added the HR solution. We jumped at the chance to try the Onboarding and eSignature features. We have just decided to implement Payroll and Benefits. We love the Namely team! They are by far the most responsive and helpful people we work with. The online HELP tool means we get answers quickly. Features get updated regularly and Namely really listens to we users when we ask for new features / changes to the software. I love Backstage Pass where I can connect with other Namely users and get tips. We use Namely for so many thing that used to require separate and manual solutions (org charts, employee photos, performance reviews, multi-tiered goals, news feed, calendar, etc.). There is a bit of a learning curve for employees who expect things to be complex and cumbersome based on past experience with ADP and other vendors. When they see how simple Namely is, they are shocked. It's fun to see their lightbulb moments and hear "that's all I had to do?". ;-)
ProsOne stop solution. Web-based. Simple and clean design.
ConsWish we had a little more control over naming some of the tabs and folders.
Recommendations to other buyersDive in. While it may seem easier to implement one module at a time, I wish we'd done it all at once.
Source: Capterra
October 26, 2016
Kassidy R.
Sr. Manager, People Operations
Information Technology and Services, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
October 13, 2016

“Transition from Zenefits to Namely, couldn't be happier! ”

OverallWe transferred HRIS from Zenefits to Namely and we couldn't be happier. From the beginning, the implementation managers were concise, responsive and thorough in setting expectations, providing a clear roadmap and answering all questions. Our Account Manager has exceeded all expectations with his detailed knowledge of all of Namely's products, acute attention to detail, responsiveness and awesome personality. Namely's product fits our company of 84 (we were 54 when we made the transition). Their on-boarding feature is so customizable and user friendly, we were able to consolidate our on-boarding process and automate a lot of moving pieces. We have launched performance reviews and employee engagement surveys using the performance tools and are big fans of the process and capabilities. Namely's performance tool has the capability of pulling established goals into each performance review which makes it extremely easy to track performance and goal attainment. The reporting feature is awesome because we can go in and run any type of report we need to where as in Zenefits, not all of the data was readily available to run a self report, it was funneled through the account manager. We use a variety of Namely's products but we are most impressed with the level of communication Namely provides. From our Account Manager to Namely's Product team, the communication is constant. It is obvious the internal communication within Namely is very positive and fluent - our Account Manager asks for feedback on features and it is clear the feedback is relayed to the Product and Eng teams. Overall, we made the right decision to transition and are extremely happy with this service/product.
Source: Capterra
October 13, 2016
Titus Y.
Director of HR & Administration
Primary/Secondary Education, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
April 3, 2018

“Best all-in-one system for small/mid-size companies”

OverallThey took on our benefits brokerage services in the middle of a renewal season when we were struggling with an unreliable broker we've had for years. They came in and negotiated down rates for us, set up new plans, working with our insurance carriers and got us everything ready in time for open enrollment. Unbelievable effort - Namely hires outstanding talent and their benefits team works wonders!
ProsAside from having every tool an HR/Payroll dept needs integrated and working together, the best part about Namely is their customer service. Each client has an individual client partner instead of an 800 number and a case ID. That's made all the difference - instead of going thru prompts and re-describing the problem to a different CSR each time you call in, your partner knows you and your company and always responds quickly. Outstanding customer focus!
ConsNothing, they're exactly what we were looking for and more. If I were looking for a new system, I would implement Namely again.
Reviewer Source 
Source: SoftwareAdvice
April 3, 2018
Trish S.
Dir of HR
Marketing and Advertising, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
November 30, 2016

“Reviewing Namely for HRIS, benefits admin & payroll processing”

OverallWe love Namely for our HR, benefit and payroll administration. And our employees enjoy the social feed area as well. The site is flexible, easy to use and we get wonderful support from our Namely team!
ProsI mostly love being able to have HR, benefits and payroll information all in one spot! Of course Namely is not the only program which can handle these processes, but I do find Namely very flexible and capable of handling all our needs.
ConsWe may be unique, but we do value anonymity in our review process. I do wish the review program settings could be set at the company level so that all managers could initiate the process in the same manner. without my needing to ensure it is handled in the same way each time. I've communicated our need and I'm sure Namely is assessing to see if this is something other companies could use as well.
Recommendations to other buyersBe sure to check out Namely before making any final choices on new HR, benefits or payroll software.
Source: Capterra
November 30, 2016
Mike C.
HR Generalist
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
February 17, 2016

“After one year in, the service remains amazing. Keep it up Namely!”

OverallChecking in after a full year of using Namely and still extremely happy with their solution and service team. My account manager Jonathan Velez is simply put, AWESOME! It's obvious that others there are seeing the same level of satisfaction with Namely, but I can also vouch that after one year in, the service remains amazing. Keep it up Namely! My favorite feature of Namely is easily the design and functionality. The "social-media...esque" feel of Namely makes it very easy to use, and our people (who are primarily Millennials) engage with it. We use several different applications on a daily basis, so having yet another tech tool for HR meant that we wanted to make it as friendly and accessible as possible for our team. Companies spend so much on technology that never gets used, and Namely combats this perfectly with its smooth UI/UX. Finally, it's also very powerful, i.e., meaning that it doesn't lose functionality nor reporting capabilities due to it's ease of use. Namely to HR is akin to Tesla to Automotive! Our company has grown substantially in the last year, and we wanted to set up a solid HRIS foundation to support future growth. Namely has allowed us to keep all HR data centralized and secure, while also automating our performance review cycle. Namely truly supports my role as an HR Department of ONE! So I might be pretty biased ;) Namely Pros Namely provides an easy-to-use platform for HRIS that increases engagement for users. They totally understand what I believe many people feel is frustrating about enterprise-level HRIS/HRM systems, and completely combat those aspects. Namely balances the soft and beautiful UI with very robust and powerful reporting and functionality. If you need to run any report, you can customize to extreme levels of detail. Namely integrates all tactical HR processes in one platform! They have a solid payroll bureau, benefits admin, and a performance management tool that allows features and benefits which are typically only found in stand-alone solutions. Finally, Namely has insanely great customer service! A very Zappos-esque approach to service delivery, all the way from initial pre-sales to implementation, to daily use and maintenance.
Source: Capterra
February 17, 2016
Tiffany B.
Director of Operations
Management Consulting, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
April 3, 2018

“All-in-one, easy to use HRIS”

ProsThe clean and easy-to-use interface helps me in onboarding, payroll, etc. and reduces the need to always work through software with employees (plus, there are training resources for basic tasks). The payroll module is straight-forward and easy to use - I spend minimal time running payroll, and if there is an issue, Namely is quick to respond. The customer service I've received has been top notch - we have one point of contact for HR/payroll and they help get answers when needed. We also use their benefits which helps simplify things as well (and great customer service there too!).
ConsNo major complaints - sometimes there are very (very) specific features we're interested in - there's often work-arounds or it is on the list of potential adds. The performance management module is very customizable and is included - but still could use a little work to be on par with stand-alone performance management products (but is still an excellent product!).
Reviewer Source 
Source: SoftwareAdvice
April 3, 2018
Alex G.
People Generalist
Computer Software, 201-500 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 2, 2019

“Namely is easy to use and great for what we've needed it for”

OverallTheir success and support teams are incredible and the platform is really easy to use and our employees like it! Really like working with them.
ProsWe are a high growth company and do a lot of new hire onboarding. Namely's onboarding tool makes it super easy for us to send new employees their paperwork, build their profile, and then manage any updates or changes as they become employees. I love that there's a feature that automatically changes their permissions to what we set once they start. They also make it really easy for us to create workflows that employees can request when it comes to making any updates and it keeps it on record. We use it as our source of truth within the company and it's analytics are FIRE.
ConsI think it's hard to rehire someone on the platform (doesn't happen often, but if that's a frequent thing you run into, you need to create some work arounds in terms of custom fields or resetting their hire date).
Reviewer Source 
Source: Capterra
July 2, 2019
Caleb W.
Administrator, HRIS and Payroll
Computer Software, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
April 11, 2018

“An HRIS that Everyone likes to Use”

OverallOverall, it's a great HRIS, and a great company. Namely is constantly updating the system and releasing new features. The support team is top notch and is always happy to help in anyway they can. Namely may be missing some features or some may need to be updated, but the interfaces and the support plus the fact that they are dedicated to releasing features that are requested really make it a top HRIS system.
ProsEasy to use for Employees, Managers, and Admins. The interfaces are elegant, clean, and very intuitive. The ability to automate tasks or delegate tasks that used to be a burden has freed up time for Managers and HR admins. Having everything all in one creates an easy experience for our employees. The ability to use the Open API allowed us to automate our employee data flow out to different parts of the company and keep our systems all in sync.
ConsMissing some features you might get from an older HRIS, Payroll, or Benefit system. While the time feature allows a lot of customization, it can be burdensome to use and navigate.
Reviewer Source 
Source: SoftwareAdvice
April 11, 2018
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Tiffany B.
Director Of Operations
Internet, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 2, 2019

“Solid HRIS for small companies”

OverallIn addition to the software, we use their brokerage and LOVE Namely Benefits. They've made the transition so much easier and are basically an extension of my one-person HR team.
ProsClean, easy-to-use interface. Payroll is easy and efficient. The set-up is easy for employees to use - I've never been asked where things are or for a password reset since starting with Namely. ;) Customizable. Continuously improving and working to support their clients (i.e., they actually listen to feedback!)
ConsRe-hires are a little wonky. Reporting meets my needs, but similar to other features, Namely isn't as comprehensive as some of the old-time HRIS systems (like ADP). But there's so many benefits/pros, it's easy to overlook any challenges.
Reviewer Source 
Source: Capterra
July 2, 2019
Michael G.
HR Generalist
Marketing and Advertising, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
October 26, 2016

“Quality, Modern HRIS”

OverallOur company has been using Namely for a little over a year now, and we've been very satisfied with our experience so far. Their customer service is practically unparalleled, they go above and beyond to help guide us in our usage, and interacting with their employees has been uniformly great. The system itself is robust, we are able to quickly pull many different reports with ease, run complex annual performance reviews, track our time off and much more with no hiccups. What helped us to make our decision to choose Namely was how simple it was for our employees to use it, it's a modern design and if you can navigate Facebook, you can certainly navigate Namely. I definitely recommend Namely to any small to medium business, it's been a wonderful experience!
ProsEasy to use, easy to navigate
ConsThe compensation portion could be a bit more robust in terms of tracking changes to salaries after reviews.
Recommendations to other buyersAs a tech organization, our employees have high standards for how systems should work, from our executive team down, there has been great satisfaction from what it's enabled us to achieve.
Source: Capterra
October 26, 2016
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Santiago C.
Chief Development Officer
Education Management, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 13, 2018

“ As an HRIS Namely is as good as it gets. Works out of the box but it does adapt to your workflows”

ProsAs an HRIS Namely is as good as it gets. After using many other platforms in the past, I can say that Namely provides an easy to use platform that works out of the box but offers a great deal of customization to fit your workflows. They are constantly releasing new features and improvements that are visible and useful with a support staff that is always ready to help. Having HRIS, Payroll and Benefits in one place and dedicated client rep and dedicated benefits rep is definetely hard to beat.
ConsIntegration between payroll and HRIS is a work in progress that still needs work. I am confident they will continue to improve it moving forward.
Reviewer Source 
Source: Capterra
April 13, 2018
Raji K.
CFO / CAO
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
December 6, 2017

“Namely has been very easy to use and the support has been great and generally proactive”

ProsNamely is fairly intuitive. Most employees have not needed much in the way of training or tutorials and they like the eases of use and the user interface. It can be customized fairly well and the team and account reps are always available to help. I also love how it integrates so many HR functions under one roof and all are done well.
ConsOne minor drawbacks on time off reports is you cannot run a report to see vacation balances as of a certain day in the past (or future) - it is only current. Also, navigating is a bit clunkier than I'd like - there are no dynamic searches and you cannot jump from a Teams page for one employee to a Teams page for another employee with one click.
Reviewer Source 
Source: Capterra
December 6, 2017
Jennifer A.
Director of People Development
Chemicals, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
January 26, 2017

“Innovative HR Software”

OverallNamely provides a software package that covers the essential needs of any HR department, including HRIS, payroll and benefits administration. HRIS is easy to use and logical from both an administrator and self-service perspective. Payroll is quick to run and has one of the fastest processing times I've seen. Benefits just work. Lots of options to meet your needs from the benefits side with great transparency for employees to understand the total cost of benefits provided to them. It's important to realize that Namely is a newer entrant to the HR software arena. You will not find the level of complexity and advanced options available through some of the larger legacy systems out there, but there is no software bloat in the Namely system either. The company is continually enhancing their products and provides updates on their software roadmap up to 18 months out, which I have never seen an HR software company do before. This level of transparency really helps to build confidence that this is a company that is open to feedback and acts quickly to ensure they are providing their clients with the best system out there.
ProsEase of use and modern platform that is easily recognizable for employees and managers.
ConsThere needs to be more integration between the different modules (HR & Payroll), but this is something that is on their roadmap. I'm already seeing improvements after being in the software for a couple of months.
Recommendations to other buyersUnderstand that this is newer software and it is essential to voice your feedback. They are very responsive and will let you know upfront if your feedback/request is on their upcoming list of enhancements or not.
Source: Capterra
January 26, 2017
Amanda Q.
Director of Human Resources
Non-Profit Organization Management, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
7/10
Source: Capterra
December 7, 2016

“Great product with variable implementation and customer support”

OverallI work for a nonprofit organization with more than 60 employees in over 20 states (we're a remote workforce), and we began using Namely after leaving a different software in the summer of 2016. I struggled to decide between a three and four-star review. For now, I'm going with a three, but I reserve the right to revise upward or downward in future weeks and months. Our sales and introductory phase with Namely was excellent. We learned a lot about the product and Namely's offerings, and, obviously, our organization was sold. As I've seen noted in some other reviews, there were problems with our implementation. Our payroll was set up incorrectly, even though Namely had payroll registers to model on, and that error resulted in the underpayment of taxes. To Namely's credit, they put a lot of work in to correct the issue and file amendments, but it was disappointing that poor implementation resulted in something like that. We've also had spotty responsiveness and support, but that has improved as the kinks have gotten worked out (which is somewhat backward to what you, as a customer, might want). Outside of the implementation and responsiveness, we love the platform. I love that we have so much control over payroll (that wasn't the case with other software), and the HRIS side of things is much more sleek, streamlined, and easy to understand. In summary, I would say our relationship and experience is improving over time, but there's still some damaged trust and suspiciousness after the rocky implementation.
ProsCustomizable; modern; streamlined
ConsAd hoc (sometimes it feels like new features or functionality is tacked on); inconsistent (sometimes, the product doesn't work as described)
Source: Capterra
December 7, 2016
Shannon S.
Human Resources
Airlines/Aviation, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
1/5
Ease of Use
5/5
Customer Service
1/5
Features
2/5
Value for Money
1/5
Likelihood to Recommend
1/10
Reviewer Source 
Source: SoftwareAdvice
March 5, 2019

“SOOOOO FRUSTRATING!!!!!”

OverallTERRIBLE!!! AWFUL!!! TOTAL NEGATIVE EXPERIENCE!!! My husband's employer (he is a Network Engineer) recently came on board with Namely, too. They are an international company with several branches. We talk at night about the nightmares this product creates. The service is so bad with Namely that staff comes to their IT department to try and find workarounds. For HR we are contemplating going back to paper because even though that's a pain, at least you don't have the irritation of paper not working!!!!!!
ProsIt's like Facebook so it makes it familiar and user friendly to those who have Facebook accounts.
Cons1. Every time I go to onboard a new hire there is a client-wide issue with the system and it's with "Engineering" to fix. 2. You don't receive communication on when there are client-wide system issues or when they are fixed. You just have to keep inputting the same information over and over until the one time you click and it miraculously works! 3. The migration from one system to Namely has taken from October 10, 2018 until present (3/5/19) to complete. The implementation team is genuinely nice, however, they do not answer your questions, respond correctly (if at all to emails), voicemails and you get a lot of "unfortunately the system does not do that..." during and after the time you've purchased the system. The Sales Team way over promises and the Implementation and Support Teams way under deliver in service. Truly one of the worst beatings I've experienced and I've been in HR for over 11 years and have done numerous system migrations. 4. Deductions are made and you don't know if the funds were transferred electronically to HSA's or to the Attorney General's office for child support payments until an employee contacts you with an issue. 5. I'm ending here by saying..... SAVE YOUR NERVES AND DOLLARS AND DO NOT PURCHASE THIS PRODUCT!!!!!
Reviewer Source 
Source: SoftwareAdvice
March 5, 2019
Verified Reviewer
Internet, 201-500 employees
Used the software for: 2+ years
Overall Rating
1/5
Ease of Use
3/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
December 4, 2018

“Avoid at all costs”

OverallTerrible - service reps do not know the system, standard payroll practice, let alone any questions. Service tickets get lost, takes months for resolution of more complex tasks and extreme micromanagement
ProsIt's pretty. There is really no other pro.
ConsHRIS: No proper Leave tracking for maternity/paternity, jury duty, bereavement leave ETC There's no way to see a PTO accrual history Employees are not alerted when their address format is invalid Only one set of holidays - UK sees all US Holidays When reporting structure changes you have to make MANUAL changes in Namely Payroll IN ADDITION to doing a mass upload in the HRIS Doesn't auto track history of Job titles Need to manually assign PTO to employees not automatic Leave approval amends, not sent Lack of point in time reporting Does not auto assign pay group based on the type of pay entered Payroll: You can't retract partial payments Had to print W2s and sort through employees that electronically consented and send out those that did not "We have to do all of the calculations manually when there is a comp change in the middle of a pay period " Invalid addresses prevent us from proceeding with payroll We are unable to easily add "time and a half" for employees who work on holidays Takes weeks to add a new department code Tax withholdings do not flow seamlessly from HRIS to Payroll If we need to Mark an employee as FICA tax exempt we need have to reach out to Namely as only they can do this Employee ID do not flow over to HRIS Manually have to add holiday pay for employees does not flow into payroll You have to manually exclude employees from payroll once terminated Time and attendance: Time card entry is tedious PTO doesn't communicate to Payroll You have to man
Reviewer Source 
Source: Capterra
December 4, 2018
Verified Reviewer
Computer Software, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 10, 2018

“A great product for the price. ”

OverallTo have a one-stop location for PTO, performance management, payroll, onboarding, birthdays and anniversaries, salaries, and reporting makes our lives much easier .
ProsThere are so many HRIS and payroll products on the market, that it was great to find one that did both really well several years ago. And there have been numerous improvements since-an onboarding feature, updated performance management, the API is more user friendly, and there are API connections with several other softwares we use.
ConsThere are some intuitive changes that are happening in the product, such as improving the the reporting functions, title changes, and salary increase sections.
Reviewer Source 
Source: Capterra
September 10, 2018
Lisa D.
HR Director
Computer Software, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
2/5
Ease of Use
1/5
Customer Service
2/5
Features
2/5
Value for Money
1/5
Reviewer Source 
Source: SoftwareAdvice
June 2, 2018

“Great concept, but not able to deliver”

OverallNamely needs to stop building new features, fix the ones they have, and build better internal processes. The dysfunction they are experiencing internally is extremely apparent to clients.
ProsIn comparison to other all-in-one HRIS systems, the interface is a lot more friendly. It marries the concept of social media newsfeeds with HR, allowing employees to comment on each other's birthdays and anniversaries. This gives HR an opportunity to engage employees with a fresh approach to benefits, payroll, and compliance.
ConsI'm unsure of the experience of other customers, but the concept of Namely never took hold for our organization. Beginning at implementation, the Namely team was disorganized and unstable. Implementation was scheduled to wrap up October 1 and wasn't completed until January. During that time, Namely's implementation team experienced turnover 3 times, each time having to reset our implementation schedule. Information was missed, uploaded incorrectly, recreated, etc... They missed the ACA filing deadline and we had to work with an outside vendor with additional costs. They filed our taxes incorrectly and this still has not been resolved. On the benefits side, the agent assigned to our team miscalculated the rates from the plan we chose. According to the rates on the spreadsheet, we chose this particular carrier because it seemed these were the best rates and value. We had our open enrollment meetings and an employee pointed out that the numbers were incorrect, that she would be paying up some amount more per month. We had the agent resend us the sheet, we broke down the formulas, and identified the incorrect formula. Thankfully, our agent forgot to submit our enrollment form and we missed the deadline with the carrier. The integration with Adobe Sign has never been successful, so we have not had a single successful Onboarding through Namely. Instead of fixing glitches in the systems, they have built around them which makes it less intuitive (ex. build a new hire's profile including payroll info, send the onboarding packet, then after the new hire starts, go back into the profile to add the payroll group. When I asked why we weren't able to add the payroll group while we are adding payroll info at the start, they explained the glitch.) Compared to other systems, reports have a long way to go. Most come back blank after being ran. We have experienced more turnover in Namely's account managers. With all of the errors and issues we have needed to remedy, we simply did not have time to encourage use of the system. The time off app crashes, so we have lost engagement in the system. Rather than risk any further damage to the organization, we have implemented BambooHR (which is wonderful) and now let Namely sit silently in the background. It has been costly and frustrating, for the admin as well as the employees.
Reviewer Source 
Source: SoftwareAdvice
June 2, 2018
Verified Reviewer
Events Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: GetApp
June 15, 2017

“HR Game Changer!”

ProsClean look & easy to use (for admins & employees). Truly an all in one platform that makes HR's life much easier & more organized. My favorite features are: payroll (it's a breeze), onboarding (drastically improved new hire experience & internal document storage), benefits administration (easy to use for admin & employees). Constantly rolling out new products based on customer feedback! Amazing and kind support team that is always available by phone and email for questions!
ConsLike any HRIS, it takes time and a dedicated HR individual or team to get it up and running because it's so customizable. The pay off is well worth it though!
Source: GetApp
June 15, 2017
Verified Reviewer
Financial Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 24, 2019

“Namely for the Win ”

OverallWe are solving efficiency issues at our organization. Within one year of using Namely, we have been able to focus on writing new policies and implementing training that we did not have time to complete before. We are also solving key man risk issues, because our dedicated reps know our business and would be able to help other employees if our department was unavailable for any reason. I have also had an overall great experience with Namely's support team.
ProsI love the payroll function for Namely. It is user friendly, accurate, and reliable. I also love working with a dedicated payroll rep each payroll cycle to help make things run smooth and efficiently!
ConsThere are some missing features on Namely, like the ability to have recurring monthly deductions versus deductions each check. I would also like to see some improvements to the performance management system.
Reviewer Source 
Source: Capterra
April 24, 2019
Maricela P.
HR Generalist
E-Learning, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
October 26, 2016

“Namely is getting better and better by the day!”

OverallHi, we've been using Namely for the past year and it's been fun implementing the system and building out our new processes within the system. There have been a couple of challenges, but I think it's because the company is still growing. I believe they are aware of the issues and are trying their best to fix them. I like that they seem to be transparent, they continuously keep us clients informed about releases and updates. They know that they must get payroll running smoothly (which is where we have the most issues). Payroll still needs work but it's not bad or a deal breaker. I'm confident that they will make payroll better within the next couple of months.
ProsAllows us to have a paperless on boarding! The team/org. charts, reporting, time off management and performance platform.
ConsPayroll needs more work.
Recommendations to other buyersIt's been helpful to keep all issues that we encounter in the system in a shared spreadsheet, and go over them in a weekly call with our client manager.
Source: Capterra
October 26, 2016
Colleen C.
Head of Optimistic People
51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
June 15, 2017

“Line up your nagging people tech problems, Namely mows them down. And it's a ride mower ;-)”

OverallDon't let your fear of change deter you from moving to a truly innovative and integrated solution.
ProsLong list here. Everything in one place. Simple to access. Easy to use. Mobile. Integrated with several other key partners. FABULOUS customer service. Conversion is handled professionally, competently and quickly. Managers are delighted to be able to master the "dark arts" of goals, performance reviews, time off, resources and more. From the CEO out to every person at Namely, there's a vibe of energy, commitment and smarts. How refreshing.
ConsShort list here. Like any innovative, new solution, there are features we users crave. The Namely product development team are fast and responsive. The product roadmap is shared with us. Oh, this was the cons list. Sorry. Done.
Source: SoftwareAdvice
June 15, 2017
Matthew R.
HR Director/Privacy Officer
Computer Software, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Source: SoftwareAdvice
April 14, 2017

“Solid software for the price”

OverallThe support team and onboarding tools are both fantastic. They've recently added a "goals" feature that we are just starting to use, so that is exciting. Overall, it's a great value for the price.
ProsGreat UI, compared to other HRIS products of similar cost. The internal support team is very responsive and helpful. There is a wide range of tools to choose from: onboarding, PTO, performance reviews, benefit portals, payroll, etc. I've found the onboarding feature very helpful, as new hires can start their HRIS profile, as well as read and agree to all new hire paperwork.
ConsThe API leaves some room for improvement, but I believe they are working to improve it. Also, the benefits portal works well, but the "electronic feed" to the insurance company hasn't worked for us. Well, it works, it just doesn't link accurate information. I believe they are working on that as well. The performance review reminders are not found in an intuitive manner, but the program itself is pretty easy to use once you know where to find things.
Source: SoftwareAdvice
April 14, 2017
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Trinity M.
People Generalist
Computer Software, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 10, 2018

“Excellent Solution for SMBs and Scaling Companies ”

OverallThe best parts about using Namely is their excellent support+success team and the constant growth that they are experiencing which results in frequent updates that make my job easier. Having a fully integrated solution has saved me an abundance of time. The ease of integration with the HRIS tool is great for scaling companies that use a variety of products to function but want one-source-of-truth. Reporting capabilities in both HRIS and Payroll are detailed and have gained the stamp of approval from Finance and HR.
Pros-Excellent customer support. -One stop solution for HRIS, Payroll, and Benefits. -Very customizable for different use cases. -Constant and reliable product updates and roadmap.
Cons-Document storage is not robust -While the tool is very customizable, it is a slight learning curve to master the smaller details.
Reviewer Source 
Source: Capterra
September 10, 2018
Hannah F.
Director of Employee Wellness
11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
April 5, 2018

“My #1 Software in HR”

OverallImplementing Namely is the best HR decision our small company has made. We have a small administrative team and I am new to HR. Namely has provided us with a huge opportunity to start out with great employee compliance, structure, and utilization of forward thinking technology.
ProsIt's inclusivity of employee information; it's features save time and help with company compliance. It helps new employees have a platform when working remotely, and helps HR keep up with remote employees. Namely is always adding new features based on client feedback and everyone at Namely is a pleasure to work with.
ConsThe timesheets aren't my favorite, but they get the job done and do offer a few different options. Namely is working on improvements to the things I dislike about them.
Reviewer Source 
Source: SoftwareAdvice
April 5, 2018
Claudine D.
Associate Director, Talent Management
Marketing and Advertising, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 12, 2018

“Namely provides true partnership and our one true source of data”

ProsNamely provides the functionality we need and partners with you on solutions versus just telling "we can't do that." Their open API capability has allowed us to integrate our other system solutions; and, the user experience on the admin and employee side is excellent.
ConsAll platforms have their quirks. We don't have any complaints about Namely. They work with you to provide you solutions you need. They also listen to their clients' feedback and incorporate it into their product updates.
Reviewer Source 
Source: Capterra
April 12, 2018
Thadya S.
HR Coordinator
Unspecified
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
5/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
October 5, 2017

“User Friendly but not Payroll/ PTO Tracking / Time-Keeping Friendly. Bad Implementation Team.”

OverallWe are trying to minimize paper clutter and store information digitally which is one of the reasons why we chose Namely. On-boarding process is much more automated as you can upload all required documents into a template and have new employees complete them using e-signature. Performance Management feature makes it very easy to keep track of everyone's progress and manage from the administrative side. Benefits Open Enrollment is now automated and employees will be accountable for making changes or selecting new coverage.
Prosser friendly. Easy to navigate through the website and very easy to run custom reports in the HRIS side. We are also utilizing their on-boarding, performance management and benefits enrollment features to save the company time as well as to reduce paperwork.
ConsBiggest concern is that the Payroll module is as robust as Namely claims it to be. The report writer is limited and there are manual double entries that you need to do to if you are tracking PTO as well as other information using their HRIS module. We ended up purchasing their Namely Time module because the web-clock and PTO Tracking in their HRIS module is very limited; the web-clock is unable to round worked hours as we track employee hours worked in 15 minute increments and PTO Tracking was not accruing the correct amount of sick and vacation balance for the employees which caused us to manually track PTO for 6 months on a spreadsheet. Even with the Namely Time module, it does not fully integrate with Namely Payroll, therefore, all accrued vacation and sick balances does not feed over and we are not able to show the accrued balances on employees pay-stubs which is required by law in California. We have NOT been in compliance for over 10 MONTHS .
Reviewer Source 
Source: Capterra
October 5, 2017
Mai T.
VP of HR
Information Technology and Services, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Source: Capterra
December 12, 2016

“Next Gen HR Tool!”

OverallNamely has a great user experience from both the employee standpoint, as well as an admin in the system. You can capture as much data as you want and build custom categories which makes data collection robust and easy. The support team is responsive on all matters, despite the time zone differences. Overall a great product and big bang for the buck (with some minor roadmap additions).
ProsEase of use is it's #1 asset
ConsSometimes simple things weren't contemplated early enough in building out an HRIS system (e.g. 3 different direct deposit accounts (some people like auto debit from payrolls; state tax categories)
Recommendations to other buyersOverall a very good user experience for both end user as well as HR teams. I use the system to pivot tons of data that helps me make better data-driven decisions related to people matters at our company.
Source: Capterra
December 12, 2016
Verified Reviewer
Non-Profit Organization Management, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 12, 2019

“HRIS - Small Non-Profit Company”

OverallWe had to build our HR department from the ground up. Before Namely all of the documents, timesheets, and reporting were done on paper and manually. Namely was able to provide us with everything we need to build our HR department. It is also user-friendly that all our employees were able to transition to using Namely with ease. We also operate from multiple locations, and Namely was able to house all documents that we need in an instant.
ProsWe are a non-profit organization that works seasonal. Most of our employees are retired and have challenges using different technology, but with Namely they are able to adapt to our new system fairly quickly. We like how the system is user-friendly for both admin and user side.
ConsThere are some reporting options that are not available for admin, but I was able to obtain the reports that I needed through the service team.
Reviewer Source 
Source: Capterra
June 12, 2019
Verified Reviewer
Information Technology and Services, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 11, 2019

“HR efficiency ”

OverallNamely has helped our organization streamline HR process and easy for our employees to access their tax documents, benefits, PTO requests and etc. I have heard more positive responses from our members than negative ones.
ProsNamely is a great tool to have in any organization. It will help your operation cost and streamline HR processes. I enjoyed the dashboard, all important information is easy to access and the messaging function is an easy way to communicate with HR or Namely Admin.
ConsWhen I had to do revisions to my benefits it was a hurdle, I had to wait on our Admin to update my profile. But as soon as it was updated, doing the revisiions was easy.
Reviewer Source 
Source: Capterra
April 11, 2019
Verified Reviewer
Retail, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
2/5
Ease of Use
2/5
Customer Service
3/5
Features
1/5
Value for Money
2/5
Likelihood to Recommend
2/10
Reviewer Source 
Source: Capterra
November 30, 2018

“Small Business Platform Only - the Quickbooks of HRIS/Payroll”

OverallWe are a high-growth company of 1000+ employees and complex, ever-changing operations, so while our experience from a Systems and Support standpoint is far from great, we may not be the target demographic. This tool is far more suited to small and mid-size businesses who can handle manual system changes and configuration at the employee level. But for large enterprise-level companies who require robust tools--reporting, customization, anything at scale--this is not the vendor for you.
ProsUser Interface is simple and somewhat easy to navigate from a visual standpoint. HRIS side of the platform is nice. Reporting tool, while simple and one-dimensional, is easy to configure. Uploads and onboarding are simple.
ConsWhen it comes to robust, enterprise-level tools and customization, this system is clearly lacking. The HRIS and Payroll side are fragmented and poorly connected. The two systems talk to each other poorly with common fields that are not truly linked. This forces the client to constantly audit both portals and update manually to ensure data integrity within a singular platform. Run into bugs and validation glitches daily, which are hard to resolve through self-service. Namely "gatekeeps" much functionality on their end so clients must email the service team for many requests. Customer support can vary greatly depending on the representative. Some are fast and informative, while others will completely ignore your service request, forcing you to track cases and follow up. Non-Intuitive Benefits Enrollments, ACA, no mailing of W-2s come year end. Ensuring tax compliance is a daily struggle. Lack of audit trails and historical data for many fields is a compliance nightmare.
Reviewer Source 
Source: Capterra
November 30, 2018
Tyler C.
HR Coordinator
Computer Software, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
May 31, 2018

“Namely is a stellar, customizable HRIS that is great for small companies.”

ProsGreat customer service, awesome "Backstage Pass" features educating about all areas of HR, and an always-improving platform are some of Namely's strengths. When I reach out to my customer success representative, I usually get a response within a few hours. She's even helped with things that are out of her realm. Namely is always asking for feedback on how to improve the product, and in my short time working with this system, I've seen several of those requested features implemented. Namely also has some of the best training resources available.
ConsIt's still fairly new, so some features are still being worked on. There are so many reports available that it's a bit difficult to know what each report contains and which would serve your purpose best.
Reviewer Source 
Source: SoftwareAdvice
May 31, 2018
Amber A.
Business Office Director
Hospital & Health Care, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
3/5
Ease of Use
2/5
Customer Service
3/5
Features
4/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
September 17, 2019

“Needs more work”

OverallI have only been using Namely since the end of May 2019. I am hoping that as time goes on it will become easier to navigate, but at this time I am not enjoying the move.
ProsI like the idea of only having to use 1 program to manage employee timekeeping, payroll and benefits.
ConsThis program has not been an easy transition nor has it been easy learn. One of my biggest issues with Namely is the process of inputting new hires. They call it Onboarding, and the new hire has to have an email or you have to setup one for them. Once you have completed the onboarding process then you have to go through many different screens to finish the setup, and then wait for the system to catch up and generate an employee ID so they can start clocking in/out on the time clock. I have found that if I do this in the morning, the employee ID is not issued until end of day. The old program I used I could setup the new hire in 10 minutes and have them clocking in and out right away. Clocking in/out for team members has been a struggle too because it does take a lot of time and if you have more than one person attempting to clock in/out for their shift, someone is always late or ends up with a missed punch because of all the "ok"'s they have to hit. If they miss the last "ok" it does not record their punch.
Reviewer Source 
Source: Capterra
September 17, 2019
Darlene O.
Senior People Operations Manager
Computer Software, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 15, 2019

“Thumbs up to Namely”

OverallWe used to use spreadsheets and tried to make sure we there were no errors. Now with Namely, we are able to use one system globally. This has made our HR lives so much easier.
ProsWhat I like most about Namely is the ease of use. The system is very intuitive and nice to view.
ConsWe have some issues with automatically generated emails that are delivered from the performance management portion of Namely. We have brought up the issue a year ago but it still hasn't been fixed.
Reviewer Source 
Source: Capterra
July 15, 2019
Sam U.
Junior Chemist
Chemicals, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 14, 2018

“Nice software for keeping company connected”

OverallIt makes it very easy to find my paystubs and benefit information. It also has a nice newsfeed where people can post company updates. Also, if I can't remember someone's name, I can go find their picture on Namely and it has information like their name, the department they work in, and how long they've been with the company.
ProsIt's really easy and intuitive to use, it has great features, and I use it all the time. It's much, much less cumbersome than most of the cloud-based software of a similar nature that I've used at other companies. I really have hardly any complaints about Namely; I just wish the other software I used at work was this nice.
ConsI don't like that I have to go to organization.namely.com instead of going to Namely and just logging in. I'm not sure why this bothers me but I find it frustrating that I often forget and go to namely.com, and then land on a page that's trying to sell the platform to HR professionals. Some elements feel like a blatant ripoff of Facebook, but hey, it makes it easy to use.
Reviewer Source 
Source: Capterra
May 14, 2018
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Micquella A.
Employee Programs Director
51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 14, 2018

“Namely brings together HRIS, payroll, and benefits into a pleasantly designed, easy to use package!”

ProsI love that benefit elections are synced to payroll. Before Namely, this was a huge manual effort to maintain and audit. Namely is engaging and simple for employees to use - I get frequent positive feedback on that, across our staff demographics. People also really like the activity feed to give appreciative shout-outs to coworkers. As an admin, Namely's flexible permissions are a huge plus - this is something I've missed with other cloud software my company uses.
ConsThe Time Off functionality is a bit simplistic. I'd also like to see more configurable, custom notifications.
Reviewer Source 
Source: Capterra
March 14, 2018
Kristina B.
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Source: Capterra
November 17, 2016

“Payroll, Benefits, and Performance Management!”

OverallI am the HR Generalist at my company and have been working with Namely for a little over a year now. While I'm not able to speak to the implementation process, I can give some feedback on the day-to-day use of the system. In the past year, I have seen Namely make tremendous product improvements. The system absolutely has it's nuances, but their customer support team is incredibly receptive and responsive to the needs of their clients. They really listen to feedback which is reflected in the product enhancements they continue to make. The HRIS side of the product has great flexibility and is very user friendly. It has been an invaluable tool in keeping our multiple office locations connected. Employees are able to post pictures and announcements which encourages a lot of engagement. We have been able to customize according to our needs which has been so helpful in managing the information we need to capture. We also use the performance management system for our performance review process and while I can't speak to the administration of this process since I do not currently oversee it, our employees have found this process to be seamless. The payroll side of the product has a ton of reporting that is straight forward and easy to read. Payroll and benefits are administered without difficulty- our open enrollment was much more manageable with the use of their benefits portal. As startup, we are always evolving. Thankfully, Namely's team has been there to cater to our changing needs. I would say that their customer support is their greatest asset. I don't know what I would do without our consultant and the vast amount of resources Namely provides clients!
Source: Capterra
November 17, 2016
Jennifer A.
Director of People Development
Electrical/Electronic Manufacturing, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
April 3, 2018

“Great HR Software for Small to Mid-Size Businesses”

ProsEasy to use platform that is intuitive out of the "box", yet customization to the needs of the business and HR Team. The news feed is a great way to add transparency to your communication efforts throughout the business and is easily recognizable from a social media perspective. The data is captured and maintained effectively and it is one of the easiest payroll experiences I have had.
ConsThey are still working on integrating the HR and Payroll side of the product. They are a doing a great job getting there, but it is something to be aware of.
Reviewer Source 
Source: SoftwareAdvice
April 3, 2018
Verified Reviewer
51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 7, 2017

“Best Payroll Experience”

OverallPeace of mind. Ease/Accessibility. Confidence in the accuracy of our payroll.
ProsI work almost exclusively on the payroll sides of Namely, and I've found it to be user friendly and super intuitive. The easily accessible training videos are fantastic and great when you find yourself asking, "How do I do that again?" My favorite part is the easy navigation!
ConsI can't say that I actively dislike anything. I think because I'm still learning the software there are going to sections that I don't know how to work as efficiently. IE: I'm hoping there's a way to link our 401k directly in, so that when users make individual changes through the fidelity portal it automatically update (like other benefits sections do). Not sure if that's possible?
Reviewer Source 
Source: Capterra
November 7, 2017
ROGER O.
Operations Manager
Electrical/Electronic Manufacturing, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
December 28, 2018

“GREAT SOFTWARE.”

ProsNamely is a super cool software that gets the Job done. Very easy to use. Very easy to navigate. Needs a little supervision at the beginning though but very easy to use when u get used to all HR processes in one platform. Will easily recommend this software.
ConsThis is my own opinion. And the only con I have has to do with the cost. As far as am concerned Namely cost is a bit too high. No matter the cost am still going to use this software. It can however be reviewed to help a lot more people come on board because it's a great software.
Reviewer Source 
Source: SoftwareAdvice
December 28, 2018
Melinda S.
Talent & Culture Manager
Non-Profit Organization Management, 501-1000 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
8/10
Source: Capterra
December 7, 2016

“Namely Review”

OverallWe implemented Namely HR and Payroll in September 2016. They have great customer support, account managers, and implementation teams. Very helpful and stay on top of to-do lists with weekly updates. The HR side and newsfeed have been a hit for our employees. They LOVE it. It is a great avenue for us to provide our remote locations insight on what our company is doing and a one-stop shop for employee information. The payroll side of things, however, isn't as user-friendly. We have a somewhat complicated payroll, due to the size of our company and multiple divisions, that we have come across some areas of improvement. We continue to work with Namely for system improvements that will maximize our efficiency and accuracy with payroll and benefits process, specifically integrations for time clocks and Cobra providers.
ProsNamely, newsfeed has really had positive feedback from our employees. Love that we can have documents and HR information all in one place - the employee's profile.
ConsThe payroll side of things is not as easy to use as the HR side. They don't "talk" to each other as they should -- information doesn't roll over from HR to Payroll automatically - there are times when manual adjustments need to be made.
Source: Capterra
December 7, 2016
Lauren L.
HR Director
Computer Software, Unspecified
Used the software for: 1-2 years
Overall Rating
4.5/5
Ease of Use
4.5/5
Customer Service
5/5
Features
4.5/5
Likelihood to Recommend
9/10
Source: SoftwareAdvice
June 15, 2016

“Namely is a powerful tool that elevated our company's HR department”

ProsTheir customer support is second to none, and one of their greatest assets. We love our account manager and the support he provides us daily. Our employees old and new are excited to use this software, they love the fact that is it an all in one solution with one login and that the interface is modern and not antiquated like some of the other HRIS solutions out there. We have been able to customize this software to our need and add different parts of the platform gradually as we grow.
ConsWe had to make a few tax adjustments when we implemented our payroll with Namely, our state has some intricate nuances with state tax. It seems like they are growing their tax department and they work to help with these issues.
Recommendations to other buyersNamely is more than worth taking a look at, there is so many benefits to this software and their support team becomes part of your team. They want to see success in their partners and they are always looking for feedback in their product.
Source: SoftwareAdvice
June 15, 2016
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Joel G.
Office Manager
Computer Software, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 14, 2018

“A great system for all things HR!”

OverallOverall, very pleased with Namely's services and support.
ProsOur company has offices in Canada and the US, and we use Namely as our HR system: onboarding, performance reviews, time-off requests, employee data tracking, and payroll (for the US only). It is great to have a single system for all of these functions. I am most involved in the payroll side, and Namely makes the actual payroll processing easy. They have good reports, as well. Their customer support has been responsive to our needs over the years.
ConsThe performance review data entry doesn't allow formatting (bold, bullets, etc.), and the output report has weird spacing that doesn't look good on paper and wastes paper.
Reviewer Source 
Source: Capterra
September 14, 2018