# Namely Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Namely the right Human Resources solution for you? Explore 438 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143606/Namely/reviews --- Namely 4.2 (438) [View alternatives](https://www.capterra.com/p/143606/Namely/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Namely Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews Umar J Senior AccountantInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “From the end user's perspective, it is great to see all the information in one place, such as benefits, changes over time in benefits and PTO, payroll, and birthdays, etc.“ June 11, 2024 Aroob A Web DeveloperComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “The API provided by Namely has limited customisations for developers as well as rate limits. If you don't have experience working with such softwares, it can be difficult at first to understand all the functionalities of the interface.“ November 23, 2023 CF Charlie F Sr Sales DevelopmentComputer Software, 501 - 1,000 employeesUsed the software for: 6-12 months. “Amazing so far, I check my paychecks, tax info, and colleague updates all through Namely“ November 16, 2024 DJ David J Team Lead Market InsightsE-Learning, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Also, it has limited reporting and analytics functionality.“ September 24, 2024 GP George P Talent and Payroll SpecialistHuman Resources, 11 - 50 employeesUsed the software for: 6-12 months. “Great for building and editing employee profiles.“ April 16, 2025 TP Tilly P Growth Marketing ManagerMusic, 201 - 500 employeesUsed the software for: More than 2 years. “The only feature I remember having issues with was not being able to go back and edit PTO time after the scheduled PTO time period had passed.“ June 15, 2023 Umar J Senior AccountantInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “The customer service is outstanding and can't complain about it.“ June 11, 2024 JA Jamie A Director of GrowthConsumer Goods, 11 - 50 employeesUsed the software for: 6-12 months. “The portal is not intuitive to navigate, the functionality for performance reviews is basic, and overall I find myself needing to reach out to HR often for help navigating the platform.“ February 25, 2024 ## Showing most helpful reviews Showing 1-25 of 438 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MD Abu K. Chief Marketing officer Information Technology and Services Used the software for: 2+ years ### "A great Human resource management tool to bring efficiency at workplace." May 28, 2022 5.0 Overall, I am very satisfied with the software. It has made the HRM of our corporation more convenient & effective. Pros It is a very convenient system to make the HRM more easy & effective. It helps to manage the system remotely & sync all the information instantly. The software is very easy to implement & has a great User interface. Cons The software is already a great build but sometimes it becomes clumsy to manage all the data at once. Review Source Response from Namely June 7, 2022 Thank you for your review! We really appreciate your feedback and are happy to hear that you've enjoyed using our platform. AT Angie T. Payroll/HR Administrator Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Namely Review" May 19, 2022 5.0 Namely HRIS, Payroll and Benefits have made such a difference. Easy to setup and use. Have worked with multiple payroll systems for over 40 years and Namely (by far) is the best and user friendly. Pros We love the Onboarding, it has saved us so much time. On employee's first day, 99% is done. That's amazing. Cons Con is that not all of Namely HRIS info carries over to Namely Time. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Namely It had all the features we were looking for. Switched from [CS Professional Suite](https://www.capterra.com/p/89836/CS-Professional-Suite/) We wanted an HRIS, Payroll, Benefit and Time system all in one. Review Source Response from Namely June 7, 2022 Thank you for your review! We really appreciate your feedback and are happy to hear that our platform saves you valuable time, especially when it comes to onboarding. VR Verified Reviewer Director, People Internet Used the software for: 2+ years ### "Avoid at all costs" December 4, 2018 1.0 Terrible - service reps do not know the system, standard payroll practice, let alone any questions. Service tickets get lost, takes months for resolution of more complex tasks and extreme micromanagement Pros It's pretty. There is really no other pro. Cons HRIS: No proper Leave tracking for maternity/paternity, jury duty, bereavement leave ETC There's no way to see a PTO accrual history Employees are not alerted when their address format is invalid Only one set of holidays - UK sees all US Holidays When reporting structure changes you have to make MANUAL changes in Namely Payroll IN ADDITION to doing a mass upload in the HRIS Doesn't auto track history of Job titles Need to manually assign PTO to employees not automatic Leave approval amends, not sent Lack of point in time reporting Does not auto assign pay group based on the type of pay entered Payroll: You can't retract partial payments Had to print W2s and sort through employees that electronically consented and send out those that did not "We have to do all of the calculations manually when there is a comp change in the middle of a pay period " Invalid addresses prevent us from proceeding with payroll We are unable to easily add "time and a half" for employees who work on holidays Takes weeks to add a new department code Tax withholdings do not flow seamlessly from HRIS to Payroll If we need to Mark an employee as FICA tax exempt we need have to reach out to Namely as only they can do this Employee ID do not flow over to HRIS Manually have to add holiday pay for employees does not flow into payroll You have to manually exclude employees from payroll once terminated Time and attendance: Time card entry is tedious PTO doesn't communicate to Payroll You have to man Review Source DO Darlene O. Senior People Operations Manager Information Technology and Services Used the software for: 2+ years ### "Namely Product Review" March 30, 2021 5.0 My overall experience has been very positive. They have an updated customer service center that provides you with related articles to your question which is very helpful. The customer service reps are usually pretty timely and are always very nice and polite. Pros What I like most is the ease of use for our employees. It is a very intuitive system to use and an employee's profile, performance management, PTO and onboarding tasks are visible to them. Cons What I like least about this software is that we have brought up questions, multiple times, about performance management system generated responses that do not make sense and they have never been fixed. You will receive an email that says "your approval required" even though the text below it says the review is incomplete. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Namely Flexibility with the performance management piece, ease of use. Review Source Response from Namely April 2, 2021 Thank you for your review! We really appreciate your feedback and are happy to hear that you find our platform easy to use. We are also excited to hear that you have enjoyed working with our new Pod Service Model, as it has been designed to enhance clients' overall experiences. YR Yvonne R. VP of Finance and Admin Industrial Automation Used the software for: 2+ years ### "HR and payroll 'amped up'" April 15, 2020 4.0 Great team, good support. Really have enjoyed and benefited from the Broker Team at Namely. Pros I think the ease of use for all users was a main factor. Keeps the team engaged, connected and really enjoy the ability to manage PTO all in one spot. Cons Think sometimes there are a couple of suggestions by a minority that get a lot of attention and maybe it isn't something that needed to get focused on right away or maybe more discussion so the functionality works better for all. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/)[JazzHR](https://www.capterra.com/p/87750/JazzHR/) Reason for choosing Namely Enjoyed the team I had during the process, their knowledge and experience made all the difference. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Primarily ease of use. Review Source Response from Namely July 28, 2020 Thank you for your review! We really appreciate your feedback and are happy to hear that our platform helps keep your employees engaged and connected. We work very hard to assess, prioritize, and action on all suggestions that we receive. Please continue to give product feedback to your dedicated Namely Pod and know that we take it very seriously! HG Hamid G. CEO Marketing and Advertising Used the software for: 1-2 years ### "Payroll Management Software, marketed as total HR management" August 4, 2022 2.0 We initially chose Namely in order to outsource / automate more of our total HR management and Namely had positioned themselves as total HR management. While the payroll onboarding, setup and execution was relatively easy, it was quite painful to set up and distribute HR policies or get any substantive value from the additional HR consulting that we had paid for. At the end, when we realized that some of our state quarterly taxes had not been properly filed or submitted, we chose a different platform. Pros Payroll setup and management was simple to setup and run for each pay period. Cons The service was not reliable for tax preparation, and failed to submit our state taxes in some states. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP was cumbersome, expensive and their all-in-one HR management solution wasn't economical for our small-size company. Review Source Response from Namely October 17, 2022 Thank you for your review! We really appreciate your feedback. We are disappointed to hear that you feel Namely wasn't the right solution for your company and apologize for your negative experience. JA Jamie A. Director of Growth Consumer Goods Used the software for: 6-12 months ### "Not very user friendly" February 25, 2024 4.0 Overall I’m very glad we switched from Paychex, but I think Gusto is the clear winner in terms of user experience. Pros Namely is far better than Paychex, which we used previously. All the necessary functionality is there, and it serves its purpose. Cons Although miles better than paychex, Namely leaves a lot to be desired from an employee user experience. The portal is not intuitive to navigate, the functionality for performance reviews is basic, and overall I find myself needing to reach out to HR often for help navigating the platform. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Paychex lacked very basic functionality and was a nightmare to navigate Review Source AP Asher P. HR Director E-Learning Used the software for: 2+ years ### "Great All in One System for SMBs!" February 10, 2021 5.0 Friendly support staff, easy to get set-up, many self-service tools and customizations and always improving. I am very happy with Namely. Pros Easy to use, modern interface with many customizations. Excellent Onboarding tools with e-signatures that create a great first impression with new hires. Integrates with our ATS Cons Some features could be a little more polished, but none of it critical. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Namely More features, more self-service customizations Review Source Response from Namely February 23, 2021 Thank you for your review! We really appreciate your feedback and look forward to continue enhancing our platform to continue giving you the functions and flexibility that fit your company needs. TR Tess R. HR Manager Information Technology and Services Used the software for: 1-2 years ### "CircleCI<>Namely" January 30, 2020 4.0 Our experience with Namely has definitely been tumultuous. We had a very rocky start and it continued to be rocky as the turnover rate was extremely high on their CS team. We had about 6 CSMs within one year. Constant issues with the platform and no resolution in sight. Things are better now and Namely seems to be making great strides towards progress, but still has work to do. Pros \-one source of truth for all employee information - easy to track/request time off -resources tab is helpful for new hires -place to store private employee data -very customizable Cons \-SO many issues in the beginning(especially with workflows and onboarding templates) (ex. when you submit a salary change workflow you have to do two separate workflows for base salary and commission, even though the commission piece is added into the workflow). -can't easily hide legal name from other employees view -tasks tab is pretty much no use to us. When you assign a task to someone there is no way to set reminders or alert you if you have a task overdue. Also, no notification or red flag that says you have incomplete tasks on the homepage. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Namely We thought it would be best for what we needed. Globally distributed. Payroll+HRIS. Customizable. Review Source Josh P. CPO Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Overpriced and seemed to be running out of investment $'s" September 7, 2022 2.0 Really poor by the end. They didn't seem to care about their products stagnation in development or lack of support. They primarily were concerned to hold us to our contract and get their $. Pros Was very easy to use from an interface standpoint and they had some good built in community options Cons This was a highly innovative product when we began using it but 4 years in the product never innovated and their support completely fell apart. Their pricing was dramatically higher than the rest of the market for a product that was behind competitors Review Source Response from Namely October 17, 2022 Thank you for your review! We really appreciate your feedback. We are disappointed to hear that you feel Namely wasn't the right solution for your company and apologize for your negative experience. As for customer support, we are confident that the combination of our expert Pod Service Teams and the Namely Help Community will continue to enhance clients' overall experiences. Another one of our top priorities is to enhance our platform constantly for our clients. Over the past few years, we have made numerous updates to our platform and are looking forward to all of the enhancements coming up on our product roadmap. TG Tomi G. Executive Administrator / Office Manager Computer Software Used the software for: 2+ years ### "Not your typical Payroll software, so no more dreading the use of it!" October 26, 2016 4.0 I used to dread doing payroll, because the system we were using was not user friendly and extremely time consuming and cumbersome. Now, with Namely, I can input information into the HRIS system, and it feeds right over into Payroll; so no more double entering! Namely does not look like a typical boring old spreadsheet. The system is easy to read, with nice use of color, and some areas even customizable w/ our own graphics and pictures. It's nice to work in software with some personality. We can now onboard our new hires using Namely, which allows the new employee to fill in tedious personal information, leaving me, the administrator, only a few areas that I have to input myself. It is a definite time saver for sure! I love the fact that Namely allows us to customize reports, but sometimes I feel that this is one area that isn't as easy to figure out. Some reports can only be created by a Namely Rep, and other reports can be created by us. I can't always figure out which filters to use, or how to complete a report exactly the way I want to use it. This may be more user error, and not entirely Namely's fault. I will say that the Namely Reps/Support do come to my aid every time, and I do get the reports or answers I need rather quickly. We like the fact that employees can do open enrollment/life change events, right through Namely, which removes Human Resources from having to enter everyones selections manually ourself. Namely had a few glitches with it this last year, but part of it was also a communication problem from the Insurance Company side. Namely has been in contact with us about working on this problem throughout the year, so I'm now worried about it now. I do not dread having to go into Namely to update or enter something. I do not dread doing payroll, because if I have to fix something in an employee's profile, deductions, taxes, etc... it's only a click away, and then I can get right back to completing payroll. It's very easy! Namely really does reduce the amount of work HR has to do: 1) by allowing employees (active or termed) access to their W2's and/or changing their address 2) supervisors requesting Raises and Promotions now go through Namely and not a silly group email train 3) I said it earlier, but having Namely take care of Open Enrollment/Insurance deductions so no manual entry needed. I hope you can see that Namely is not your typical Payroll/HRIS software, but has personality, ease of use, and quality customer service! Pros The ease of use, customizable reports in format pdf or Excel, and it even looks appealing to work in. Cons I have to manually input PTO for new hires, or when someone moves to next tier of years of service. The numerous email alerts you get for any employee change request (ie: address; title change; Raise, etc...) gets annoying, yet to confirm that I sent off the payroll submission, I don't receive any. Review Source VR Verified Reviewer Director of People & Talent Information Technology and Services Used the software for: 2+ years ### "Good product for growing company" April 26, 2023 5.0 Pros The social feature on the home page was great. I loved how our team was able to celebrate birthdays and anniversaries when they logged on. Cons When I used it Namely was new to the industry and had some growing pains they went through. Re-orgs and misses on design layout. Was still happy to use it on a daily basis though! Review Source VR Verified Reviewer Payroll Analyst Retail Used the software for: 6-12 months ### "Small Business Platform Only - the Quickbooks of HRIS/Payroll" November 30, 2018 2.0 We are a high-growth company of 1000+ employees and complex, ever-changing operations, so while our experience from a Systems and Support standpoint is far from great, we may not be the target demographic. This tool is far more suited to small and mid-size businesses who can handle manual system changes and configuration at the employee level. But for large enterprise-level companies who require robust tools--reporting, customization, anything at scale--this is not the vendor for you. Pros User Interface is simple and somewhat easy to navigate from a visual standpoint. HRIS side of the platform is nice. Reporting tool, while simple and one-dimensional, is easy to configure. Uploads and onboarding are simple. Cons When it comes to robust, enterprise-level tools and customization, this system is clearly lacking. The HRIS and Payroll side are fragmented and poorly connected. The two systems talk to each other poorly with common fields that are not truly linked. This forces the client to constantly audit both portals and update manually to ensure data integrity within a singular platform. Run into bugs and validation glitches daily, which are hard to resolve through self-service. Namely "gatekeeps" much functionality on their end so clients must email the service team for many requests. Customer support can vary greatly depending on the representative. Some are fast and informative, while others will completely ignore your service request, forcing you to track cases and follow up. Non-Intuitive Benefits Enrollments, ACA, no mailing of W-2s come year end. Ensuring tax compliance is a daily struggle. Lack of audit trails and historical data for many fields is a compliance nightmare. Review Source SS Shannon S. Human Resources Airlines/Aviation Used the software for: 1-2 years ### "SOOOOO FRUSTRATING!!!!!" March 5, 2019 1.0 TERRIBLE!!! AWFUL!!! TOTAL NEGATIVE EXPERIENCE!!! My husband's employer (he is a Network Engineer) recently came on board with Namely, too. They are an international company with several branches. We talk at night about the nightmares this product creates. The service is so bad with Namely that staff comes to their IT department to try and find workarounds. For HR we are contemplating going back to paper because even though that's a pain, at least you don't have the irritation of paper not working!!!!!! Pros It's like Facebook so it makes it familiar and user friendly to those who have Facebook accounts. Cons 1\. Every time I go to onboard a new hire there is a client-wide issue with the system and it's with "Engineering" to fix. 2. You don't receive communication on when there are client-wide system issues or when they are fixed. You just have to keep inputting the same information over and over until the one time you click and it miraculously works! 3. The migration from one system to Namely has taken from October 10, 2018 until present (3/5/19) to complete. The implementation team is genuinely nice, however, they do not answer your questions, respond correctly (if at all to emails), voicemails and you get a lot of "unfortunately the system does not do that..." during and after the time you've purchased the system. The Sales Team way over promises and the Implementation and Support Teams way under deliver in service. Truly one of the worst beatings I've experienced and I've been in HR for over 11 years and have done numerous system migrations. 4. Deductions are made and you don't know if the funds were transferred electronically to HSA's or to the Attorney General's office for child support payments until an employee contacts you with an issue. 5. I'm ending here by saying..... SAVE YOUR NERVES AND DOLLARS AND DO NOT PURCHASE THIS PRODUCT!!!!! Review Source DV Deborah V. Payroll Manager Computer Software Used the software for: 6-12 months ### "Namely is the way to go" December 13, 2022 5.0 I have been doing this job for many years using many different providers. I have found Namely to be a top notch provider. Pros Product is easy to navigate and use. Customer service is top notch Cons I would like to see the ability to use more complex filters for reporting. Sometimes I must download into excel to do additional filtering on the same column Review Source SZ Stephanie Z. Accounts Manager Oil & Energy Used the software for: 2+ years ### "Accounts Manager" December 9, 2021 5.0 Love the software, love the functionality, love the ease of use. Very highly recommend. Pros Ease of use, functions that are important to me as an end user. Cons There were no issues, it was a seamless transition. Review Source Response from Namely December 21, 2021 Thank you for your review! We really appreciate your feedback and are happy to hear that you've enjoyed using our platform. PM Patricia M. Senior, Director Human Resources Retail Used the software for: 1-2 years ### "Great Service" April 23, 2020 5.0 In the beginning, there were a few bumps in the road. But once we were assigned a team like \[SENSITIVE CONTENT HIDDEN\] we were all set. These three are the dream team as I call them. They have the answers and if not they will ensure they get you the answers. We have been extremely pleased with how they continue to provide us with the best customer service a client can ask for. They have enabled us to utilize the system to the fullest. Pros I find the Help Community to be a great asset and feature when you are looking for. quick response. I have to say with all that is happening with COVID-19 Namely has been on top of every new law. Cons The ability to run reports and headcount. Alternatives considered [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing Namely The Facebook like feature. Review Source Response from Namely July 27, 2020 Thank you for your review! We really appreciate your feedback and are happy to hear that you have found your service team and the Namely Help Community to be helpful - especially during this difficult time. CM Caryn M. Communications Manager Sports Used the software for: 1-2 years ### "Review of Namely for time management, easily accessible benefits information and other perks" November 27, 2018 5.0 Namely has been transformational for our business, improving efficiency and allowing employees and managers to focus more on the core work of the organization without being bogged down by time-consuming HR tasks. The ability to track leave, benefits and paystubs all in one software keeps us accountable and avoids lots of paperwork! Pros Before my company started using Namely, we were submitting our time-off requests on paper and routing through multiple mailboxes for approvals. We did not have a reliable and convenient system for managing our leave accrual or communicating with busy managers about PTO requests. Now, all of that information is at our fingertips, approvals are a breeze, and it's easier for managers to keep track of all of their direct reports' schedules. Namely also allows us to view our pay stubs and benefits information at any time, and complete our annual open enrollment, all within the software. I would highly recommend the service to any organization looking to improve its efficiency for HR processes. Cons At our company, employees accrue comp time for working weekend events throughout the year. Namely does not allow us to enter that comp time in a formal system that is tracked electronically. Instead, we keep track of it on our own, and when we enter PTO requests as "comp time for XYZ event", it is on the honor system. Not a huge complaint, but would be nice if we could track that piece of our PTO the same way we can vacation time, sick time, etc. Review Source Santiago C. Chief Development Officer Education Management Used the software for: 2+ years ### " As an HRIS Namely is as good as it gets. Works out of the box but it does adapt to your workflows" April 13, 2018 5.0 Pros As an HRIS Namely is as good as it gets. After using many other platforms in the past, I can say that Namely provides an easy to use platform that works out of the box but offers a great deal of customization to fit your workflows. They are constantly releasing new features and improvements that are visible and useful with a support staff that is always ready to help. Having HRIS, Payroll and Benefits in one place and dedicated client rep and dedicated benefits rep is definetely hard to beat. Cons Integration between payroll and HRIS is a work in progress that still needs work. I am confident they will continue to improve it moving forward. Review Source VR Verified Reviewer Total Rewards Sr. Manager Events Services Used the software for: 2+ years ### "HR Game Changer!" June 15, 2017 5.0 Pros Clean look & easy to use (for admins & employees). Truly an all in one platform that makes HR's life much easier & more organized. My favorite features are: payroll (it's a breeze), onboarding (drastically improved new hire experience & internal document storage), benefits administration (easy to use for admin & employees). Constantly rolling out new products based on customer feedback! Amazing and kind support team that is always available by phone and email for questions! Cons Like any HRIS, it takes time and a dedicated HR individual or team to get it up and running because it's so customizable. The pay off is well worth it though! Review Source LD Lisa D. HR Manager Oil & Energy Used the software for: 2+ years ### "Great for small companies" August 20, 2020 4.0 Overall, I like Namely. It makes processes easier and their customer service is fantastic. Pros The ease of use is what I love most about Namely. For the most part, it is very intuitive and user friendly. Being user friendly makes it easy for me as the admin but more importantly it makes it easy for my employees to navigate. Cons There is still a lot of room to grow. There are a several functions that I was used to on other (larger name brand) software that Namely doesn't have yet. A major one for me was not having pass enrollment. But they have since updated that and now offer a passive enrollment, which is a relief! I know they are working on a load of new functions and I look forward to seeing what they are. Review Source Response from Namely November 4, 2020 Thank you for your review! We really appreciate your feedback and look forward to continue enhancing our platform and your overall client experience. LG Lynn G. HR Coordinator Computer Software Used the software for: 6-12 months ### "Good product, horrendous implementation" March 17, 2018 3.0 Pros \*Great way to integrate an HRIS system and payroll on one platform. \*Simple and easy interface for users. Very similar to Facebook in design and functionality. \*Lots of great workflows to utilize to eliminate pen and paper documents. \*Namely did fully refund us our money after our implementation was handled very poorly. Cons Phew, my boss and I had problems with our Namely implementation from the beginning. It seems that the company was undergoing a lot of turnover and restructuring during our implementation, and we felt it. There would be weeks when we would hear no communication from our lead implementation specialist. My boss thought he had quit or had been let go and had to write a strongly worded email before we got a response back. Our Namely benefits specialist then made an error with an algorithm she was using to calculate benefits costs during our open enrollment in November. If hadn't caught the error, our company would have lost thousands of dollars. We have had numerous issues with payroll since open enrollment and have cycled through several specialists since. Last week, my boss and I decided we have had enough and are moving to another HRIS system. Review Source SM Shane M. HR Director Medical Practice Used the software for: Less than 6 months ### "Namely: To Infinity and Beyond!" November 2, 2016 5.0 A couple of years ago I sat in my office after getting off the phone with our previous HR software support team. I was angry at the 72 hour turn around time and then it hit me. I don't have to put up with this. I began my journey to find a replacement HR/Payroll platform. I didn't want to be held back by so-called "turn around time" ever again. Demo after demo I battled through all the fluff of the so called superb platforms on the market, then I threw on the brakes. I stumbled on this company called Namely that looked familiar to social media that I frequent. It looked so simple, could this be the one? I signed up for the demo prepared to be disappointed by a flashy sight with no power behind it and awful customer service, but then it happened. I found the ONE. So simple, yet very powerful and the customer service was off the chart (from another planet). We took a leap and implemented Namely's HR and Payroll platform. I dreaded to hear employee feedback and was terrified to reach out to customer support. Employee feedback started to roll in, what? they actually love it and it's easy to use. I never dreamed I would receive so much positive feedback from employees, but I did and still do. Then came the day I had to contact customer support. I was blown away by the quick and courteous support I received. I was in awe. This is exactly what I was looking for. I couldn't believe it. An HR platform that employees love, HR and Payroll managers love to use, and quick and courteous support. Namely will allow us to grow To Infinity and Beyond! We love Namely! Pros Employees and Managers love the look, feel and ease of use. The platform is very customize able and the reporting is very powerful. From on-boarding to termination, Namely has what it takes to get the job done. Their open API is a huge plus allowing integration with almost any vendor. Cons The calendar could be more powerful and the file storage could use a makeover, but you can't lose with this platform. They are continuously listening to users and making improvements. Review Source KR Kassidy R. Sr. Manager, People Operations Information Technology and Services Used the software for: 6-12 months ### "Transition from Zenefits to Namely, couldn't be happier! " October 13, 2016 5.0 We transferred HRIS from Zenefits to Namely and we couldn't be happier. From the beginning, the implementation managers were concise, responsive and thorough in setting expectations, providing a clear roadmap and answering all questions. Our Account Manager has exceeded all expectations with his detailed knowledge of all of Namely's products, acute attention to detail, responsiveness and awesome personality. Namely's product fits our company of 84 (we were 54 when we made the transition). Their on-boarding feature is so customizable and user friendly, we were able to consolidate our on-boarding process and automate a lot of moving pieces. We have launched performance reviews and employee engagement surveys using the performance tools and are big fans of the process and capabilities. Namely's performance tool has the capability of pulling established goals into each performance review which makes it extremely easy to track performance and goal attainment. The reporting feature is awesome because we can go in and run any type of report we need to where as in Zenefits, not all of the data was readily available to run a self report, it was funneled through the account manager. We use a variety of Namely's products but we are most impressed with the level of communication Namely provides. From our Account Manager to Namely's Product team, the communication is constant. It is obvious the internal communication within Namely is very positive and fluent - our Account Manager asks for feedback on features and it is clear the feedback is relayed to the Product and Eng teams. Overall, we made the right decision to transition and are extremely happy with this service/product. Review Source Abhishek S. Associate Consultant Market Research Used the software for: Less than 6 months ### "Best HR solution tool!" January 15, 2023 4.0 Great HRM tool with excellent interface and efficient features. Its payroll management feature is also very handy. Pros I love the interface. It’s easy to use and user-friendly. It’s a one-stop solution for all your HR needs. Performance review and onboarding process is also very smooth. Cons There is room for improvement of reporting feature/performance review. Even the tax feature can be made more user-friendly. Review Source Similar Products Featured ## Related categories [Benefits Administration](https://www.capterra.com/benefits-administration-software/)[Performance Management System](https://www.capterra.com/performance-appraisal-software/)[Payroll](https://www.capterra.com/payroll-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.