# Namely Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Namely the right Human Resources solution for you? Explore 439 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143606/Namely/reviews --- Namely 4.2 (439) [View alternatives](https://www.capterra.com/p/143606/Namely/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Namely Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews Tyra O People Operations Specialist IIComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “I also liked that Namely allowed me to have good visibility into my PTO, payroll, and paystubs all in one place.“ May 20, 2026 Aroob A Web DeveloperComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “The API provided by Namely has limited customisations for developers as well as rate limits. If you don't have experience working with such softwares, it can be difficult at first to understand all the functionalities of the interface.“ November 23, 2023 CF Charlie F Sr Sales DevelopmentComputer Software, 501 - 1,000 employeesUsed the software for: 6-12 months. “Amazing so far, I check my paychecks, tax info, and colleague updates all through Namely“ November 16, 2024 DJ David J Team Lead Market InsightsE-Learning, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Also, it has limited reporting and analytics functionality.“ September 24, 2024 Umar J Senior AccountantInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “From the end user's perspective, it is great to see all the information in one place, such as benefits, changes over time in benefits and PTO, payroll, and birthdays, etc.“ June 11, 2024 JA Jamie A Director of GrowthConsumer Goods, 11 - 50 employeesUsed the software for: 6-12 months. “The portal is not intuitive to navigate, the functionality for performance reviews is basic, and overall I find myself needing to reach out to HR often for help navigating the platform.“ February 25, 2024 GP George P Talent and Payroll SpecialistHuman Resources, 11 - 50 employeesUsed the software for: 6-12 months. “Great for building and editing employee profiles.“ April 16, 2025 NK Nick K CEOInformation Technology and Services, Self-employedUsed the software for: More than 2 years. “May not be as feature rich as things like ADP or Trinet when it comes to time tracking and part time employment, but nowhere near as infuriating to use.“ August 28, 2023 ## Showing most helpful reviews Showing 1-25 of 439 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MD Abu K. Chief Marketing officer Information Technology and Services Used the software for: 2+ years ### "A great Human resource management tool to bring efficiency at workplace." May 28, 2022 5.0 Overall, I am very satisfied with the software. It has made the HRM of our corporation more convenient & effective. Pros It is a very convenient system to make the HRM more easy & effective. It helps to manage the system remotely & sync all the information instantly. The software is very easy to implement & has a great User interface. Cons The software is already a great build but sometimes it becomes clumsy to manage all the data at once. Review Source Response from Namely June 7, 2022 Thank you for your review! We really appreciate your feedback and are happy to hear that you've enjoyed using our platform. AT Angie T. Payroll/HR Administrator Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Namely Review" May 19, 2022 5.0 Namely HRIS, Payroll and Benefits have made such a difference. Easy to setup and use. Have worked with multiple payroll systems for over 40 years and Namely (by far) is the best and user friendly. Pros We love the Onboarding, it has saved us so much time. On employee's first day, 99% is done. That's amazing. Cons Con is that not all of Namely HRIS info carries over to Namely Time. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Namely It had all the features we were looking for. Switched from [CS Professional Suite](https://www.capterra.com/p/89836/CS-Professional-Suite/) We wanted an HRIS, Payroll, Benefit and Time system all in one. Review Source Response from Namely June 7, 2022 Thank you for your review! We really appreciate your feedback and are happy to hear that our platform saves you valuable time, especially when it comes to onboarding. VR Verified Reviewer Director, People Internet Used the software for: 2+ years ### "Avoid at all costs" December 4, 2018 1.0 Terrible - service reps do not know the system, standard payroll practice, let alone any questions. Service tickets get lost, takes months for resolution of more complex tasks and extreme micromanagement Pros It's pretty. There is really no other pro. Cons HRIS: No proper Leave tracking for maternity/paternity, jury duty, bereavement leave ETC There's no way to see a PTO accrual history Employees are not alerted when their address format is invalid Only one set of holidays - UK sees all US Holidays When reporting structure changes you have to make MANUAL changes in Namely Payroll IN ADDITION to doing a mass upload in the HRIS Doesn't auto track history of Job titles Need to manually assign PTO to employees not automatic Leave approval amends, not sent Lack of point in time reporting Does not auto assign pay group based on the type of pay entered Payroll: You can't retract partial payments Had to print W2s and sort through employees that electronically consented and send out those that did not "We have to do all of the calculations manually when there is a comp change in the middle of a pay period " Invalid addresses prevent us from proceeding with payroll We are unable to easily add "time and a half" for employees who work on holidays Takes weeks to add a new department code Tax withholdings do not flow seamlessly from HRIS to Payroll If we need to Mark an employee as FICA tax exempt we need have to reach out to Namely as only they can do this Employee ID do not flow over to HRIS Manually have to add holiday pay for employees does not flow into payroll You have to manually exclude employees from payroll once terminated Time and attendance: Time card entry is tedious PTO doesn't communicate to Payroll You have to man Review Source DO Darlene O. Senior People Operations Manager Information Technology and Services Used the software for: 2+ years ### "Namely Product Review" March 30, 2021 5.0 My overall experience has been very positive. They have an updated customer service center that provides you with related articles to your question which is very helpful. The customer service reps are usually pretty timely and are always very nice and polite. Pros What I like most is the ease of use for our employees. It is a very intuitive system to use and an employee's profile, performance management, PTO and onboarding tasks are visible to them. Cons What I like least about this software is that we have brought up questions, multiple times, about performance management system generated responses that do not make sense and they have never been fixed. You will receive an email that says "your approval required" even though the text below it says the review is incomplete. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Namely Flexibility with the performance management piece, ease of use. Review Source Response from Namely April 2, 2021 Thank you for your review! We really appreciate your feedback and are happy to hear that you find our platform easy to use. We are also excited to hear that you have enjoyed working with our new Pod Service Model, as it has been designed to enhance clients' overall experiences. YR Yvonne R. VP of Finance and Admin Industrial Automation Used the software for: 2+ years ### "HR and payroll 'amped up'" April 15, 2020 4.0 Great team, good support. Really have enjoyed and benefited from the Broker Team at Namely. Pros I think the ease of use for all users was a main factor. Keeps the team engaged, connected and really enjoy the ability to manage PTO all in one spot. Cons Think sometimes there are a couple of suggestions by a minority that get a lot of attention and maybe it isn't something that needed to get focused on right away or maybe more discussion so the functionality works better for all. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/)[JazzHR](https://www.capterra.com/p/87750/JazzHR/) Reason for choosing Namely Enjoyed the team I had during the process, their knowledge and experience made all the difference. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Primarily ease of use. Review Source Response from Namely July 28, 2020 Thank you for your review! We really appreciate your feedback and are happy to hear that our platform helps keep your employees engaged and connected. We work very hard to assess, prioritize, and action on all suggestions that we receive. Please continue to give product feedback to your dedicated Namely Pod and know that we take it very seriously! JA Jamie A. Director of Growth Consumer Goods Used the software for: 6-12 months ### "Not very user friendly" February 25, 2024 4.0 Overall I’m very glad we switched from Paychex, but I think Gusto is the clear winner in terms of user experience. Pros Namely is far better than Paychex, which we used previously. All the necessary functionality is there, and it serves its purpose. Cons Although miles better than paychex, Namely leaves a lot to be desired from an employee user experience. The portal is not intuitive to navigate, the functionality for performance reviews is basic, and overall I find myself needing to reach out to HR often for help navigating the platform. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Paychex lacked very basic functionality and was a nightmare to navigate Review Source AP Asher P. HR Director E-Learning Used the software for: 2+ years ### "Great All in One System for SMBs!" February 10, 2021 5.0 Friendly support staff, easy to get set-up, many self-service tools and customizations and always improving. I am very happy with Namely. Pros Easy to use, modern interface with many customizations. Excellent Onboarding tools with e-signatures that create a great first impression with new hires. Integrates with our ATS Cons Some features could be a little more polished, but none of it critical. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Namely More features, more self-service customizations Review Source Response from Namely February 23, 2021 Thank you for your review! We really appreciate your feedback and look forward to continue enhancing our platform to continue giving you the functions and flexibility that fit your company needs. TR Tess R. HR Manager Information Technology and Services Used the software for: 1-2 years ### "CircleCI<>Namely" January 30, 2020 4.0 Our experience with Namely has definitely been tumultuous. We had a very rocky start and it continued to be rocky as the turnover rate was extremely high on their CS team. We had about 6 CSMs within one year. Constant issues with the platform and no resolution in sight. Things are better now and Namely seems to be making great strides towards progress, but still has work to do. Pros \-one source of truth for all employee information - easy to track/request time off -resources tab is helpful for new hires -place to store private employee data -very customizable Cons \-SO many issues in the beginning(especially with workflows and onboarding templates) (ex. when you submit a salary change workflow you have to do two separate workflows for base salary and commission, even though the commission piece is added into the workflow). -can't easily hide legal name from other employees view -tasks tab is pretty much no use to us. When you assign a task to someone there is no way to set reminders or alert you if you have a task overdue. Also, no notification or red flag that says you have incomplete tasks on the homepage. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Namely We thought it would be best for what we needed. Globally distributed. Payroll+HRIS. Customizable. Review Source TW Toni W. HR Manager Telecommunications Used the software for: 1-2 years ### "Namely Software" February 10, 2021 4.0 Pros I love the ability to have all of my onboarding forms in one place. Employees are able to electronically sign and eases the onboarding process. Cons The feature that I like the least is the benefits process. The last two years I have had problems with registering new employees with the insurance and it seems like I end up doing the registration myself so the employees can get their insurance. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Namely seemed to be more user friendly and had options all in one, instead of everything being ala carte. And I like the fact that I would be in charge of payroll instead of waiting for a representative to fix any errors I have. Review Source Response from Namely February 23, 2021 Thank you for your review! We really appreciate your feedback and are happy to hear that Namely has been able to offer you onboarding features that best fit your company. Josh P. CPO Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Overpriced and seemed to be running out of investment $'s" September 7, 2022 2.0 Really poor by the end. They didn't seem to care about their products stagnation in development or lack of support. They primarily were concerned to hold us to our contract and get their $. Pros Was very easy to use from an interface standpoint and they had some good built in community options Cons This was a highly innovative product when we began using it but 4 years in the product never innovated and their support completely fell apart. Their pricing was dramatically higher than the rest of the market for a product that was behind competitors Review Source Response from Namely October 17, 2022 Thank you for your review! We really appreciate your feedback. We are disappointed to hear that you feel Namely wasn't the right solution for your company and apologize for your negative experience. As for customer support, we are confident that the combination of our expert Pod Service Teams and the Namely Help Community will continue to enhance clients' overall experiences. Another one of our top priorities is to enhance our platform constantly for our clients. Over the past few years, we have made numerous updates to our platform and are looking forward to all of the enhancements coming up on our product roadmap. VR Verified Reviewer Sr Sales Development Computer Software Used the software for: 6-12 months ### "Loving Namely" November 16, 2024 5.0 Amazing so far, I check my paychecks, tax info, and colleague updates all through Namely Pros Super easy to use, great UI, have had no issues so far Cons To be honest, I have ran into no issues so far on Namely Review Source JR Joseph R. Director of HR Marketing and Advertising Used the software for: 6-12 months ### "Namely is a great option for a mid sized company" August 4, 2021 4.0 Pros The software flows very well and links everything so it's easy to onboard and offboard employees. The profiles store employee data efficiently and the reporting and analytics is very useful. Cons There are many inconsistencies or illogical set ups that make the software wonky at times. For example, titles are considered an "object" rather than text. So you have to add every title manually in the backend. THEN, only on the onboarding form can you search titles. Everywhere else you must search the alphabetized list manually for your title. This is just a minor inconvenience. A more major one is how salaries are handled. When inputting a salary for payroll you have to calculate out how much each check should be and input that in addition to listing the annual salary. This might be fine if every other form or field didn't calculate it automatically for you. This seems like a major oversight and really puts into perspective how this software was developed. And that is, many teams working on their own parts without any formal cohesion of functionality. Honestly, it feels like an intern built the whole onboarding piece (which is the function you will use the most). Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Review Source Response from Namely August 16, 2021 Thank you for your review! We really appreciate your feedback and are happy to hear that our platform has simplified your onboarding and offboarding processes. As for your pain point about salaries, we apologize for your negative experience. Fixing that process is currently on our product roadmap and we look forward to making your experience as seamless as possible. JC John C. Payroll Director Telecommunications Used the software for: 6-12 months ### "The absolute WORST Payroll HRIS System...EVER!!!!!!!!!" December 16, 2020 1.0 From a zero to ten it's a zero. Run...do not walk away from considering this system and support model. Way too many more modern systems and service providers than this. Apparently this company does not take into consideration feedback from customers. You also do NOT have a dedicated service rep. So once you sign the dotted line...you're on your own. Good luck...b/c you will need with this awful 1960 system design. Pros I do like the Facebook look and feel for the main page for ESS. Articles and help guides easily to upload to system. Cons Where to begin? So many to list.... Hold times for client services are crazy. I guess b/c the company is in financial trouble the staff is bare. get ready for TWO plus hours of hold times to get help!!! You can barely ever get a hold of a live person. You have to create a "call back" and list three times you want a call back...but it is within their hours. Then they send an invite for when "they" are free...not the client. System cannot track correctly FMLA or other PTO times. System cannot do imputed income on GTL or other imputed items per pay period like ADP, Paychxex, Ceridian, Workday, SAP and all other modern systems can do easily. The software cannot do gross ups easily, manual checks are a fiasco. Whoever designed this system did NOT have background in payroll or HRIS. Manual checks cannot be ran with the regular payroll. It has to be done as a "separate payroll". Review Source Response from Namely March 17, 2021 Thank you for your review! We really appreciate your feedback. We are disappointed to hear that you feel Namely wasn't the right solution for your company and apologize for your negative experience. AG Adri G. Sr. Director, Global People Operations Computer Software Used the software for: 2+ years ### "Sr. Director, Global People Operations" December 17, 2021 5.0 Extremely positive. I love working with the entire Namely team - they have a great customer-centric culture, are knowledgable, there at the drop of the hat and just a pleasure to work with. I couldn't recommend the team more highly. Pros I absolutely LOVE Namely. The HRIS is very easy to use, manage and creates a great experience not only for admins but our employees as a whole. Everything is seamless to navigate and it is honestly an HR professional's dream come true. Cons I wish the reporting aspects were a little bit more straightforward to use / understand how to create and do more analytics and data pulling. Overall, it's great and something I'm sure the helpdesk community would be happy to set up a session to delve into more 1-1. Review Source Response from Namely December 21, 2021 Thank you for your review! We really appreciate your feedback and are happy to hear that you've enjoyed using our platform and working with our customer support team. VR Verified Reviewer Web Developer Computer Software Used the software for: 6-12 months ### "Namely for Web Developers" November 23, 2023 4.0 Pros It has a great range of tools for hr management, especially tracking the leave or vacation time of employees. It also makes reports collecting all this data. You can also manage performance reviews. Cons The API provided by Namely has limited customisations for developers as well as rate limits. If you don't have experience working with such softwares, it can be difficult at first to understand all the functionalities of the interface. Review Source MS Matthew S. DVM Veterinary Used the software for: 1-2 years ### "Easy integration and usage. " November 23, 2022 5.0 Pros I liked that this was a one-stop-shop for all things HR and payroll. Functionality was easy and entire platform was intuitive. Cons The price. As with anything, good service comes at a premium. At least we got what we pay for. Review Source Response from Namely December 2, 2022 Thank you for your review! We really appreciate your feedback and are happy to hear that you've enjoyed using our streamlined platform. MM Meg M. HR Director and Payroll Manager Investment Management Used the software for: 1-2 years ### "A solid product, easy to use, checks all the boxes" February 10, 2021 5.0 Namely is the perfect solution for a small business like ours. It has saved me so much time compared to the previous solution we used for HR and payroll. Pros I find Namely easy to manage, easy to explain to employees, full-featured, with solid and easy-to-use reporting. The payroll reporting, which I use extensively, is especially robust - I haven't had to venture into custom reports because all the "canned" reports meet my needs and then some, and they download lightning-quick! After a year I have yet to find something "glitchy" that doesn't work quite right - it's well-built and thoughtfully designed. Cons I find that correcting the occasional payroll issue is a bit of a challenge - fortunately, Namely's payroll customer support team is well-versed and available to assist. Reason for choosing Namely Compared to the others I reviewed, Namely offered a more seamless approach between HR and payroll, and they are improving it constantly. Namely offered the best value for the investment. Review Source Response from Namely February 23, 2021 Thank you for your review! We really appreciate your feedback and are happy to hear that our centralized platform has saved you valuable time. TS Thadya S. HR Coordinator Used the software for: 6-12 months ### "User Friendly but not Payroll/ PTO Tracking / Time-Keeping Friendly. Bad Implementation Team." October 5, 2017 3.0 We are trying to minimize paper clutter and store information digitally which is one of the reasons why we chose Namely. On-boarding process is much more automated as you can upload all required documents into a template and have new employees complete them using e-signature. Performance Management feature makes it very easy to keep track of everyone's progress and manage from the administrative side. Benefits Open Enrollment is now automated and employees will be accountable for making changes or selecting new coverage. Pros ser friendly. Easy to navigate through the website and very easy to run custom reports in the HRIS side. We are also utilizing their on-boarding, performance management and benefits enrollment features to save the company time as well as to reduce paperwork. Cons Biggest concern is that the Payroll module is as robust as Namely claims it to be. The report writer is limited and there are manual double entries that you need to do to if you are tracking PTO as well as other information using their HRIS module. We ended up purchasing their Namely Time module because the web-clock and PTO Tracking in their HRIS module is very limited; the web-clock is unable to round worked hours as we track employee hours worked in 15 minute increments and PTO Tracking was not accruing the correct amount of sick and vacation balance for the employees which caused us to manually track PTO for 6 months on a spreadsheet. Even with the Namely Time module, it does not fully integrate with Namely Payroll, therefore, all accrued vacation and sick balances does not feed over and we are not able to show the accrued balances on employees pay-stubs which is required by law in California. We have NOT been in compliance for over 10 MONTHS . Review Source CN Christine N. HR Manager Publishing Used the software for: 2+ years ### "Namely - Great for HR, Payroll, and Employees" October 27, 2016 5.0 We signed up for Namely in the Fall of 2014. We started with the HRIS and benefits for just flex spending. Being in HR, it was wonderful to be able to customize Namely's platform to include the data that we wanted to track and provide. For employees, it was a game changer because they now had access to information they had never had before (such as a clear salary and bonus history). In January 2015 we launched payroll with two of our smaller entities. Employees found Namely easy to log into and the paystubs were clear and easy to read. In the Fall of 2015 we added all of our benefits into Namely and did our full open enrollment. It was amazing for both employees and HR. HR loved that there was no paper to track and it was easy to see where everyone was in regard to the open enrollment process. Employees appreciated being able to log in from anywhere and how easy the system was to navigate. We also started using the Onboarding feature and it has saved employees and HR so much time. Now, employees are able to fill out all of their new hire and benefits information before their start date. We've seen the turnaround time decrease dramatically! All around, Namely has been extremely helpful for employees, HR, and payroll. And, if anyone asked, I would absolutely recommend Namely! Pros I love how customizable Namely is. Cons They haven't rolled it out yet but, I'm excited to be able to report on any and every field in Namely in one report and I'm hopeful that we'll be able to do document signing for current employees one day. Review Source AC Austin C. HR Manager Hospital & Health Care Used the software for: 1-2 years ### "Good Product and Company with Direction" March 4, 2020 4.0 Namely has saved us time in a lot of areas once we really learned how to use the system. We have been very impressed with Namely's interest in responding to client needs and I've not ever worked with a company such as theirs with a roadmap that is truly responsive to clients. One area they can continue to improve upon is in customer service--I find myself needing to follow up on service requests often. That said, I know it is something that they are working on improving. Overall good experience with Namely. Pros Namely's onboarding function has been a huge time saver for our company. We have a lot of documentation that employees must sign and review before starting and it makes it easy for them to find it all in one place. Performance reviews are also a breeze with Namely. Lastly, we have found a lot of benefit in the all-in-one nature of Namely for ourselves and our employees. Cons The integration between HRIS, Payroll, Benefits, and Time can certainly continue to be improved. Additionally, our company manages multiple EINs and so we would like to see Namely continue to improve functionality for this. Review Source VR Verified Reviewer Talent Acquisition Partner Oil & Energy Used the software for: 6-12 months ### "Super customizable HRIS" May 4, 2020 4.0 Pros Love that it is so customizable and I can add whatever data fields I need and the majority of these data fields are reportable (the reporting feature on pretty much any field is incredibly helpful for us). Namely listens to its customers and continuously adds features that address pain points. Cons These aren't cons per se but they are pain points for us: as wonderful as the customizability in adding data fields is, the HRIS is kind of basic in terms of functionality that just make sense - for example data flowing from the HRIS to the payroll system (only some of it actually does), terminations, rehires and benefit enrollment, not being able to edit onboarding templates (need to copy the template, edit and then create vs. just making edits to a current one) ... Review Source Response from Namely October 9, 2020 Thank you for your review! We really appreciate your feedback and are happy to hear that you find our platform to be super customizable. As for your pain points, we will be be sure to relay them to our Product team. Trinity M. People Generalist Computer Software Used the software for: 1-2 years ### "Excellent Solution for SMBs and Scaling Companies " September 10, 2018 5.0 The best parts about using Namely is their excellent support+success team and the constant growth that they are experiencing which results in frequent updates that make my job easier. Having a fully integrated solution has saved me an abundance of time. The ease of integration with the HRIS tool is great for scaling companies that use a variety of products to function but want one-source-of-truth. Reporting capabilities in both HRIS and Payroll are detailed and have gained the stamp of approval from Finance and HR. Pros \-Excellent customer support. -One stop solution for HRIS, Payroll, and Benefits. -Very customizable for different use cases. -Constant and reliable product updates and roadmap. Cons \-Document storage is not robust -While the tool is very customizable, it is a slight learning curve to master the smaller details. Review Source VR Verified Reviewer Human Resources Manager Non-Profit Organization Management Used the software for: 6-12 months ### "HRIS - Small Non-Profit Company" June 12, 2019 4.0 We had to build our HR department from the ground up. Before Namely all of the documents, timesheets, and reporting were done on paper and manually. Namely was able to provide us with everything we need to build our HR department. It is also user-friendly that all our employees were able to transition to using Namely with ease. We also operate from multiple locations, and Namely was able to house all documents that we need in an instant. Pros We are a non-profit organization that works seasonal. Most of our employees are retired and have challenges using different technology, but with Namely they are able to adapt to our new system fairly quickly. We like how the system is user-friendly for both admin and user side. Cons There are some reporting options that are not available for admin, but I was able to obtain the reports that I needed through the service team. Review Source CP Caitlin P. HR Manager Biotechnology Used the software for: 2+ years ### "User Friendly system but poor customer service model" November 5, 2020 4.0 Customer service experience has been poor since they changed their service model in 2018. Pros The user experience is simple and easy to navigate. Cons The build out for open enrollment and feeds is extremely lengthy and pricey. Review Source Response from Namely November 30, 2020 Thank you for your review! We really appreciate your feedback and truly apologize for your negative experience with customer service. Based on client feedback and the request for dedicated support with our Service Team, we introduced a new and improved service model this past May. We are confident that our new Pod Service Model will enhance our clients' overall experiences. MB Monica B. Director, Global People Services Education Management Used the software for: 1-2 years ### "Poor, poor payroll" June 11, 2020 2.0 We selected Namely for the HR flexibility and have been very disappointed with the Payroll technology and customer service. Pros They have customized workflow capabilities in a self-service platform. Cons We have used the HRIS integrated with their Payroll system and have had major issues with tax reporting and customer service. Strongly do NOT recommend using their payroll services for mid-tier or NFP or global organizations. Reason for choosing Namely Perceived value and service - they were recommended to us by BlueMarble which is a service we are likely to use in the future. Review Source Response from Namely September 2, 2020 Thank you for your review! We truly apologize for your experience and appreciate your feedback. Since Namely Payroll is a U.S.-only payroll solution, our software may not have been the right fit for your company if you have a global payroll profile. However, we have recently made significant upgrades to our tax engine and are currently building out a new unified reporting infrastructure that we believe will move our offering forward significantly. We plan to continue investing in this area on an ongoing basis. 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