# Namely Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Namely the right Human Resources solution for you? Explore 438 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143606/Namely/reviews --- Namely 4.2 (438) [View alternatives](https://www.capterra.com/p/143606/Namely/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Namely Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews Intuitive and appealing interface 86% positive reviews out of 59 Most reviewers describe the user interface as easy to navigate, visually pleasing, and accessible for all users. Cumbersome task and time tracking 60% negative reviews out of 42 Some reviewers indicate task management lacks automation, is tedious, and complicates time tracking and scheduling. Tilly P Growth Marketing Manager, 201 - 500 employees. "The only feature I remember having issues with was not being able to go back and edit PTO time after the scheduled PTO time period had passed." Centralized HR data platform 87% positive reviews out of 23 Most reviewers find data management effective for consolidating HR information, streamlining processes, and enabling robust reporting. Frequent technical problems 85% negative reviews out of 40 Most reviewers report recurring bugs, system errors, and slow resolution, which disrupt daily operations and user experience. Social workplace celebration features 96% positive reviews out of 23 Most reviewers indicate birthday and anniversary reminders foster employee recognition, engagement, and a positive workplace atmosphere. Umar C Senior Accountant, 51 - 200 employees. "From the end user's perspective, it is great to see all the information in one place, such as benefits, changes over time in benefits and PTO, payroll, and birthdays, etc." ## Showing most helpful reviews Showing 1-25 of 438 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MD Abu K. Chief Marketing officer Information Technology and Services Used the software for: 2+ years ### "A great Human resource management tool to bring efficiency at workplace." May 28, 2022 5.0 Overall, I am very satisfied with the software. It has made the HRM of our corporation more convenient & effective. Pros It is a very convenient system to make the HRM more easy & effective. It helps to manage the system remotely & sync all the information instantly. The software is very easy to implement & has a great User interface. Cons The software is already a great build but sometimes it becomes clumsy to manage all the data at once. Review Source Response from Namely June 7, 2022 Thank you for your review! We really appreciate your feedback and are happy to hear that you've enjoyed using our platform. AT Angie T. Payroll/HR Administrator Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Namely Review" May 19, 2022 5.0 Namely HRIS, Payroll and Benefits have made such a difference. Easy to setup and use. Have worked with multiple payroll systems for over 40 years and Namely (by far) is the best and user friendly. Pros We love the Onboarding, it has saved us so much time. On employee's first day, 99% is done. That's amazing. Cons Con is that not all of Namely HRIS info carries over to Namely Time. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Namely It had all the features we were looking for. Switched from [CS Professional Suite](https://www.capterra.com/p/89836/CS-Professional-Suite/) We wanted an HRIS, Payroll, Benefit and Time system all in one. Review Source Response from Namely June 7, 2022 Thank you for your review! We really appreciate your feedback and are happy to hear that our platform saves you valuable time, especially when it comes to onboarding. VR Verified Reviewer Director, People Internet Used the software for: 2+ years ### "Avoid at all costs" December 4, 2018 1.0 Terrible - service reps do not know the system, standard payroll practice, let alone any questions. Service tickets get lost, takes months for resolution of more complex tasks and extreme micromanagement Pros It's pretty. There is really no other pro. Cons HRIS: No proper Leave tracking for maternity/paternity, jury duty, bereavement leave ETC There's no way to see a PTO accrual history Employees are not alerted when their address format is invalid Only one set of holidays - UK sees all US Holidays When reporting structure changes you have to make MANUAL changes in Namely Payroll IN ADDITION to doing a mass upload in the HRIS Doesn't auto track history of Job titles Need to manually assign PTO to employees not automatic Leave approval amends, not sent Lack of point in time reporting Does not auto assign pay group based on the type of pay entered Payroll: You can't retract partial payments Had to print W2s and sort through employees that electronically consented and send out those that did not "We have to do all of the calculations manually when there is a comp change in the middle of a pay period " Invalid addresses prevent us from proceeding with payroll We are unable to easily add "time and a half" for employees who work on holidays Takes weeks to add a new department code Tax withholdings do not flow seamlessly from HRIS to Payroll If we need to Mark an employee as FICA tax exempt we need have to reach out to Namely as only they can do this Employee ID do not flow over to HRIS Manually have to add holiday pay for employees does not flow into payroll You have to manually exclude employees from payroll once terminated Time and attendance: Time card entry is tedious PTO doesn't communicate to Payroll You have to man Review Source DO Darlene O. Senior People Operations Manager Information Technology and Services Used the software for: 2+ years ### "Namely Product Review" March 30, 2021 5.0 My overall experience has been very positive. They have an updated customer service center that provides you with related articles to your question which is very helpful. The customer service reps are usually pretty timely and are always very nice and polite. Pros What I like most is the ease of use for our employees. It is a very intuitive system to use and an employee's profile, performance management, PTO and onboarding tasks are visible to them. Cons What I like least about this software is that we have brought up questions, multiple times, about performance management system generated responses that do not make sense and they have never been fixed. You will receive an email that says "your approval required" even though the text below it says the review is incomplete. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Namely Flexibility with the performance management piece, ease of use. Review Source Response from Namely April 2, 2021 Thank you for your review! We really appreciate your feedback and are happy to hear that you find our platform easy to use. We are also excited to hear that you have enjoyed working with our new Pod Service Model, as it has been designed to enhance clients' overall experiences. YR Yvonne R. VP of Finance and Admin Industrial Automation Used the software for: 2+ years ### "HR and payroll 'amped up'" April 15, 2020 4.0 Great team, good support. Really have enjoyed and benefited from the Broker Team at Namely. Pros I think the ease of use for all users was a main factor. Keeps the team engaged, connected and really enjoy the ability to manage PTO all in one spot. Cons Think sometimes there are a couple of suggestions by a minority that get a lot of attention and maybe it isn't something that needed to get focused on right away or maybe more discussion so the functionality works better for all. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/)[JazzHR](https://www.capterra.com/p/87750/JazzHR/) Reason for choosing Namely Enjoyed the team I had during the process, their knowledge and experience made all the difference. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Primarily ease of use. Review Source Response from Namely July 28, 2020 Thank you for your review! We really appreciate your feedback and are happy to hear that our platform helps keep your employees engaged and connected. We work very hard to assess, prioritize, and action on all suggestions that we receive. Please continue to give product feedback to your dedicated Namely Pod and know that we take it very seriously! JA Jamie A. Director of Growth Consumer Goods Used the software for: 6-12 months ### "Not very user friendly" February 25, 2024 4.0 Overall I’m very glad we switched from Paychex, but I think Gusto is the clear winner in terms of user experience. Pros Namely is far better than Paychex, which we used previously. All the necessary functionality is there, and it serves its purpose. Cons Although miles better than paychex, Namely leaves a lot to be desired from an employee user experience. The portal is not intuitive to navigate, the functionality for performance reviews is basic, and overall I find myself needing to reach out to HR often for help navigating the platform. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Paychex lacked very basic functionality and was a nightmare to navigate Review Source AP Asher P. HR Director E-Learning Used the software for: 2+ years ### "Great All in One System for SMBs!" February 10, 2021 5.0 Friendly support staff, easy to get set-up, many self-service tools and customizations and always improving. I am very happy with Namely. Pros Easy to use, modern interface with many customizations. Excellent Onboarding tools with e-signatures that create a great first impression with new hires. Integrates with our ATS Cons Some features could be a little more polished, but none of it critical. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Namely More features, more self-service customizations Review Source Response from Namely February 23, 2021 Thank you for your review! We really appreciate your feedback and look forward to continue enhancing our platform to continue giving you the functions and flexibility that fit your company needs. TR Tess R. HR Manager Information Technology and Services Used the software for: 1-2 years ### "CircleCI<>Namely" January 30, 2020 4.0 Our experience with Namely has definitely been tumultuous. We had a very rocky start and it continued to be rocky as the turnover rate was extremely high on their CS team. We had about 6 CSMs within one year. Constant issues with the platform and no resolution in sight. Things are better now and Namely seems to be making great strides towards progress, but still has work to do. Pros \-one source of truth for all employee information - easy to track/request time off -resources tab is helpful for new hires -place to store private employee data -very customizable Cons \-SO many issues in the beginning(especially with workflows and onboarding templates) (ex. when you submit a salary change workflow you have to do two separate workflows for base salary and commission, even though the commission piece is added into the workflow). -can't easily hide legal name from other employees view -tasks tab is pretty much no use to us. When you assign a task to someone there is no way to set reminders or alert you if you have a task overdue. Also, no notification or red flag that says you have incomplete tasks on the homepage. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Namely We thought it would be best for what we needed. Globally distributed. Payroll+HRIS. Customizable. Review Source TW Toni W. HR Manager Telecommunications Used the software for: 1-2 years ### "Namely Software" February 10, 2021 4.0 Pros I love the ability to have all of my onboarding forms in one place. Employees are able to electronically sign and eases the onboarding process. Cons The feature that I like the least is the benefits process. The last two years I have had problems with registering new employees with the insurance and it seems like I end up doing the registration myself so the employees can get their insurance. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Namely seemed to be more user friendly and had options all in one, instead of everything being ala carte. And I like the fact that I would be in charge of payroll instead of waiting for a representative to fix any errors I have. Review Source Response from Namely February 23, 2021 Thank you for your review! We really appreciate your feedback and are happy to hear that Namely has been able to offer you onboarding features that best fit your company. Josh P. CPO Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Overpriced and seemed to be running out of investment $'s" September 7, 2022 2.0 Really poor by the end. They didn't seem to care about their products stagnation in development or lack of support. They primarily were concerned to hold us to our contract and get their $. Pros Was very easy to use from an interface standpoint and they had some good built in community options Cons This was a highly innovative product when we began using it but 4 years in the product never innovated and their support completely fell apart. Their pricing was dramatically higher than the rest of the market for a product that was behind competitors Review Source Response from Namely October 17, 2022 Thank you for your review! We really appreciate your feedback. We are disappointed to hear that you feel Namely wasn't the right solution for your company and apologize for your negative experience. As for customer support, we are confident that the combination of our expert Pod Service Teams and the Namely Help Community will continue to enhance clients' overall experiences. Another one of our top priorities is to enhance our platform constantly for our clients. Over the past few years, we have made numerous updates to our platform and are looking forward to all of the enhancements coming up on our product roadmap. VR Verified Reviewer Senior Accountant Information Technology and Services Used the software for: 6-12 months ### "Would recommend for small to medium size organizations" June 11, 2024 5.0 Will recommend for sure as customer service is great and helps to find the solution for you.. Pros The customer service is outstanding and can't complain about it. From the end user's perspective, it is great to see all the information in one place, such as benefits, changes over time in benefits and PTO, payroll, and birthdays, etc. Cons Could not create an organizational chart, and the reporting does not meet our needs due to our more complex structure. Review Source JR Joseph R. Director of HR Marketing and Advertising Used the software for: 6-12 months ### "Namely is a great option for a mid sized company" August 4, 2021 4.0 Pros The software flows very well and links everything so it's easy to onboard and offboard employees. The profiles store employee data efficiently and the reporting and analytics is very useful. Cons There are many inconsistencies or illogical set ups that make the software wonky at times. For example, titles are considered an "object" rather than text. So you have to add every title manually in the backend. THEN, only on the onboarding form can you search titles. Everywhere else you must search the alphabetized list manually for your title. This is just a minor inconvenience. A more major one is how salaries are handled. When inputting a salary for payroll you have to calculate out how much each check should be and input that in addition to listing the annual salary. This might be fine if every other form or field didn't calculate it automatically for you. This seems like a major oversight and really puts into perspective how this software was developed. And that is, many teams working on their own parts without any formal cohesion of functionality. Honestly, it feels like an intern built the whole onboarding piece (which is the function you will use the most). Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Review Source Response from Namely August 16, 2021 Thank you for your review! We really appreciate your feedback and are happy to hear that our platform has simplified your onboarding and offboarding processes. As for your pain point about salaries, we apologize for your negative experience. Fixing that process is currently on our product roadmap and we look forward to making your experience as seamless as possible. JC John C. Payroll Director Telecommunications Used the software for: 6-12 months ### "The absolute WORST Payroll HRIS System...EVER!!!!!!!!!" December 16, 2020 1.0 From a zero to ten it's a zero. Run...do not walk away from considering this system and support model. Way too many more modern systems and service providers than this. Apparently this company does not take into consideration feedback from customers. You also do NOT have a dedicated service rep. So once you sign the dotted line...you're on your own. Good luck...b/c you will need with this awful 1960 system design. Pros I do like the Facebook look and feel for the main page for ESS. Articles and help guides easily to upload to system. Cons Where to begin? So many to list.... Hold times for client services are crazy. I guess b/c the company is in financial trouble the staff is bare. get ready for TWO plus hours of hold times to get help!!! You can barely ever get a hold of a live person. You have to create a "call back" and list three times you want a call back...but it is within their hours. Then they send an invite for when "they" are free...not the client. System cannot track correctly FMLA or other PTO times. System cannot do imputed income on GTL or other imputed items per pay period like ADP, Paychxex, Ceridian, Workday, SAP and all other modern systems can do easily. The software cannot do gross ups easily, manual checks are a fiasco. Whoever designed this system did NOT have background in payroll or HRIS. Manual checks cannot be ran with the regular payroll. It has to be done as a "separate payroll". Review Source Response from Namely March 17, 2021 Thank you for your review! We really appreciate your feedback. We are disappointed to hear that you feel Namely wasn't the right solution for your company and apologize for your negative experience. AG Adri G. Sr. Director, Global People Operations Computer Software Used the software for: 2+ years ### "Sr. Director, Global People Operations" December 17, 2021 5.0 Extremely positive. I love working with the entire Namely team - they have a great customer-centric culture, are knowledgable, there at the drop of the hat and just a pleasure to work with. I couldn't recommend the team more highly. Pros I absolutely LOVE Namely. The HRIS is very easy to use, manage and creates a great experience not only for admins but our employees as a whole. Everything is seamless to navigate and it is honestly an HR professional's dream come true. Cons I wish the reporting aspects were a little bit more straightforward to use / understand how to create and do more analytics and data pulling. Overall, it's great and something I'm sure the helpdesk community would be happy to set up a session to delve into more 1-1. Review Source Response from Namely December 21, 2021 Thank you for your review! We really appreciate your feedback and are happy to hear that you've enjoyed using our platform and working with our customer support team. VR Verified Reviewer Web Developer Computer Software Used the software for: 6-12 months ### "Namely for Web Developers" November 23, 2023 4.0 Pros It has a great range of tools for hr management, especially tracking the leave or vacation time of employees. It also makes reports collecting all this data. You can also manage performance reviews. Cons The API provided by Namely has limited customisations for developers as well as rate limits. If you don't have experience working with such softwares, it can be difficult at first to understand all the functionalities of the interface. Review Source MS Matthew S. DVM Veterinary Used the software for: 1-2 years ### "Easy integration and usage. " November 23, 2022 5.0 Pros I liked that this was a one-stop-shop for all things HR and payroll. Functionality was easy and entire platform was intuitive. Cons The price. As with anything, good service comes at a premium. At least we got what we pay for. Review Source Response from Namely December 2, 2022 Thank you for your review! We really appreciate your feedback and are happy to hear that you've enjoyed using our streamlined platform. Sanskriti G. Senior Software Engineer Information Technology and Services Used the software for: 2+ years ### "Namely keeps us connected and focused at work." October 10, 2020 5.0 Namely has helped us to manage the workforce, employee retention, understand data and insights within our organization, and keeping us connected in a single package, and we are able to benchmark our productivity, accountability, and credibility in terms of HR. We are able to set time cards, clock-in features at work, as a result, we are able to get optimum results. Managing time-off requests, sick leave(vacation) for employees has been a lot easier, and also the reporting and analytic feature of Namely has helped to keep track of every record at work. Overall, Namely has helped our organization in managing the workforce, employee engagement along with payroll, benefits, and talent management. Pros Namely is simply a great platform for HR, Payroll, and benefits management within the organizational framework, as it helps to create better workplaces with varying functionality to adapt in small to mid-size businesses and comply with different regulations at work. Cons No particular downsides of the software. Sometimes, I got a problem syncing employee's data to Namely. The API call is not worth handled by the application and keeps me disconnected. Hope this would be solved in the next update. Review Source Response from Namely November 30, 2020 Thank you for your review! We really appreciate your feedback and are happy to hear that Namely helps you manage your workforce, keep employees engaged, and build a better workplace. Tiffany B. Director Of Operations Internet Used the software for: 2+ years ### "Solid HRIS for small companies" July 2, 2019 4.0 In addition to the software, we use their brokerage and LOVE Namely Benefits. They've made the transition so much easier and are basically an extension of my one-person HR team. Pros Clean, easy-to-use interface. Payroll is easy and efficient. The set-up is easy for employees to use - I've never been asked where things are or for a password reset since starting with Namely. ;) Customizable. Continuously improving and working to support their clients (i.e., they actually listen to feedback!) Cons Re-hires are a little wonky. Reporting meets my needs, but similar to other features, Namely isn't as comprehensive as some of the old-time HRIS systems (like ADP). But there's so many benefits/pros, it's easy to overlook any challenges. Review Source TD TC D. Director of HR Government Administration Used the software for: 2+ years ### "Namely 2020 Review" June 16, 2020 5.0 It has been overall pretty smooth and very easy to use and track things. Pros We love the fact that it has the social media piece to it for internal posting of events and encouragement and recognition. The product is great due to the ability to utilize it via the app as well. Cons We would like to be able to upload videos. At times when updates are made, it changes things that give us a bit of a problem until we figure it out. With the benefits, it would be nice to be able to put in a beneficiary and not have to retype it over and over. We can use the dependent field, but then it looks like the person is a dependent instead of just a beneficiary Reason for choosing Namely It appeared to have more of what we wanted. Bamboo looked good but I feel it is better for a smaller organization. I know someone who used it and really liked it. ADP was too expensive Review Source Response from Namely July 27, 2020 Thank you for your review! We really appreciate your feedback and are happy to hear that you have enjoyed interacting with your employees on our platform. As for uploading videos and inputting beneficiaries, we will be be sure to relay your feedback to our Product team. Elena P. Data Analyst Biotechnology Used the software for: 6-12 months ### "User friendly HR platform" January 17, 2023 5.0 In other words, to make my job easier in every aspect. You can just like the post, add a comment. On the left you will see a panel where you will find several links to help you navigate the platform. You can also view compensation and benefits in the profile area. Goals and performance reviews are also easily accessible from there. Pros The best thing about Namely is that it is user friendly and the reports are valuable. We have easy access to our resource section where we can post any policy, brochure, company or benefit related information. Cons Could be more intuitive, especially going back and forth between all the modules. Also, I think some features could use more customization. Review Source VR Verified Reviewer VP, HR Computer Software Used the software for: 2+ years ### "A great product for the price. " September 10, 2018 4.0 To have a one-stop location for PTO, performance management, payroll, onboarding, birthdays and anniversaries, salaries, and reporting makes our lives much easier . Pros There are so many HRIS and payroll products on the market, that it was great to find one that did both really well several years ago. And there have been numerous improvements since-an onboarding feature, updated performance management, the API is more user friendly, and there are API connections with several other softwares we use. Cons There are some intuitive changes that are happening in the product, such as improving the the reporting functions, title changes, and salary increase sections. Review Source TY Titus Y. Director of HR & Administration Primary/Secondary Education Used the software for: 2+ years ### "Best all-in-one system for small/mid-size companies" April 3, 2018 5.0 They took on our benefits brokerage services in the middle of a renewal season when we were struggling with an unreliable broker we've had for years. They came in and negotiated down rates for us, set up new plans, working with our insurance carriers and got us everything ready in time for open enrollment. Unbelievable effort - Namely hires outstanding talent and their benefits team works wonders! Pros Aside from having every tool an HR/Payroll dept needs integrated and working together, the best part about Namely is their customer service. Each client has an individual client partner instead of an 800 number and a case ID. That's made all the difference - instead of going thru prompts and re-describing the problem to a different CSR each time you call in, your partner knows you and your company and always responds quickly. Outstanding customer focus! Cons Nothing, they're exactly what we were looking for and more. If I were looking for a new system, I would implement Namely again. Review Source Sam U. Junior Chemist Chemicals Used the software for: 1-2 years ### "Nice software for keeping company connected" May 15, 2018 5.0 It makes it very easy to find my paystubs and benefit information. It also has a nice newsfeed where people can post company updates. Also, if I can't remember someone's name, I can go find their picture on Namely and it has information like their name, the department they work in, and how long they've been with the company. Pros It's really easy and intuitive to use, it has great features, and I use it all the time. It's much, much less cumbersome than most of the cloud-based software of a similar nature that I've used at other companies. I really have hardly any complaints about Namely; I just wish the other software I used at work was this nice. Cons I don't like that I have to go to organization.namely.com instead of going to Namely and just logging in. I'm not sure why this bothers me but I find it frustrating that I often forget and go to namely.com, and then land on a page that's trying to sell the platform to HR professionals. Some elements feel like a blatant ripoff of Facebook, but hey, it makes it easy to use. Review Source VR Verified Reviewer VP Human Resources Internet Used the software for: 1-2 years ### "Don't Do It" August 3, 2018 2.0 Pros I can't even articulate it because there isn't anything. We're stuck with it right now. Really and truly. Cons Their team of 'dedicated reps' is a joke. You need to call them to get any real support. Emailing them never seems to produce a solution to your problem. The person they assign you to act as your advocate/customer success person has changed three times and this new one made all kinds of promises about how available he'd be. Literally every week he cancels our standing meeting. LITERALLY. The software has zero automation and much of your calculations, changes, etc. are manual. Review Source Micquella A. Employee Programs Director Used the software for: 1-2 years ### "Namely brings together HRIS, payroll, and benefits into a pleasantly designed, easy to use package!" March 14, 2018 5.0 Pros I love that benefit elections are synced to payroll. Before Namely, this was a huge manual effort to maintain and audit. Namely is engaging and simple for employees to use - I get frequent positive feedback on that, across our staff demographics. People also really like the activity feed to give appreciative shout-outs to coworkers. As an admin, Namely's flexible permissions are a huge plus - this is something I've missed with other cloud software my company uses. Cons The Time Off functionality is a bit simplistic. I'd also like to see more configurable, custom notifications. Review Source Similar Products Featured ## Related categories [Benefits Administration](https://www.capterra.com/benefits-administration-software/)[Performance Management System](https://www.capterra.com/performance-appraisal-software/)[Payroll](https://www.capterra.com/payroll-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.