--- title: "Namely Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Namely Software - reviews, pricing plans, popular comparisons to other Human Resources products and more." source_url: "https://www.capterra.com/p/143606/Namely/" page_type: "product" language: "en" --- # Namely Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Namely ## What is Namely? Running HR isn't for the faint of heart. Namely gives you the resources to make your life easier and your employees happier. With modern, intuitive technology and a world-class team of HR experts, Namely empowers and supports people teams with an all-in-one HR solution designed for mid-sized businesses (25-1000 employees). Whether you’re transitioning from a PEO or switching to new HCM software, Namely has the technology and people to support your company every step of the way. ## What is Namely used for? [Human Resources](https://www.capterra.com/human-resource-software/)[Payroll](https://www.capterra.com/payroll-software/)[Onboarding](https://www.capterra.com/onboarding-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 439 user reviews Reviews sentiment Positive 80% Neutral 9% Negative 11% Pros & cons Intuitive and modern design Centralized employee data platform Limited and cumbersome task features Frequent technical disruptions Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Payroll / 2025 - Performance Management System / 2025 - Talent Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Namely?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.namely.com/&name=Namely) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Namely 4.2 (439) VS. [4.6 (5,307)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (439) Ease Of Use 4.7 (5,307) Value For Money 3.9 (304) Value For Money 4.5 (5,064) Customer Service 4.0 (348) Customer Service 4.6 (5,079) ## Namely alternatives [4.3 (1,926)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.6 (3,542)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (1,763)](https://www.capterra.com/p/66908/Workday-HCM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.9 (4,306)](https://www.capterra.com/p/205015/Deel/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/143606/Namely/alternatives/) ## FAQs about Namely Overview ### What problems does Namely solve? Namely solves fragmented HR workflows by centralizing payroll, paystubs, PTO, benefits, onboarding documents, and employee records in one system. It reduces manual data entry, paper forms, and HR bottlenecks through self-service and automation, while improving visibility into birthdays, anniversaries, and org details for HR teams, managers, and distributed employees. Answer based on 236 reviews Overview ### Which roles and teams benefit most from Namely? Namely is most used by HR teams, including managers, directors, generalists, coordinators, recruiters, and HR business partners, who manage onboarding, payroll, benefits, compliance, and employee records. Office managers and executives use it for workforce visibility, while sales and account teams benefit from streamlined self-service HR tasks and performance tracking. Answer based on 404 reviews Overview ### What company size and industries is Namely built for? Namely is built for small to mid-sized businesses, especially small businesses, which make up 65% of reviewers, with Computer Software leading at 25%. It aligns with companies of 50-250 employees, while also serving midsize businesses at 30%, particularly in Information Technology and Services at 10% and Marketing and Advertising at 5%. Answer based on 439 reviews Features and Usability ### What are the key features of Namely? Namely includes core HR features like payroll management, benefits enrollment, employee self service, time off management, and onboarding. Differentiating capabilities include reporting and analytics, configurable workflows, role-based permissions, and a social news feed. Reviewers also often mention performance management and time tracking as key functions. Answer based on 234 reviews Integrations ### Which third-party tools and platforms does Namely integrate with? Namely integrates with Greenhouse, Lever, Okta, and Pingboard, with reviewer mentions focused on recruiting, identity, and org-chart workflows. Its catalog also includes 15Five, Absorb, Adobe Acrobat Sign, and Bonusly. Namely supports over 50 integrations across HR, applicant tracking, payroll, and employee experience tools. Answer based on 40 reviews Getting Started and Support ### How easy is it to onboard and train a team on Namely? Namely offers in-person training, live online sessions, webinars, documentation, and videos. Most employees and nontechnical HR or payroll users get comfortable quickly after brief training, while administrators and teams configuring advanced functions may need more time. Reviewers describe a mild initial learning curve and mixed views on tutorial depth. Answer based on 17 reviews Getting Started and Support ### What customer support options does Namely offer, and how do users rate the experience? Namely offers email/help desk, FAQ/forum, a knowledge base, phone support, and 24/7 live rep support. User feedback on support is mixed: many describe quick, helpful responses, useful articles, and attentive account representatives, while others report uneven follow-through, long hold times, shifting contacts, and delays resolving payroll or implementation issues. Answer based on 109 reviews Security ### How does Namely handle data security and access control? Namely uses centralized, secure digital storage for HR data, configurable permissions with multiple access levels, automatic permission changes for new hires, and single sign-on with internal authentication methods. Reviewers also note privacy settings and roles can feel confusing, and password resets have been inconsistent for some users. Answer based on 14 reviews Employee payroll ### How well does Namely handle employee payroll? Namely handles employee payroll well for many HR teams by keeping pay runs, employee records, benefits, and time data in one place. Small and midsize companies often find payroll easier to manage, but organizations with complex pay rules, tax setups, or timekeeping integrations sometimes report a steeper setup and support process. Answer based on 234 reviews ## Pros and Cons Intuitive and modern design 86% positive reviews out of 59 Most reviewers find the user interface easy to navigate, visually appealing, and accessible for all experience levels. Limited and cumbersome task features 60% negative reviews out of 42 Some users report task management lacks automation, is tedious, and often requires manual workarounds or external tools. Centralized employee data platform 88% positive reviews out of 24 Most reviewers indicate data management enables secure, customizable, and streamlined HR information in one location. Frequent technical disruptions 85% negative reviews out of 40 Most users report recurring bugs, system errors, and slow resolution times disrupt daily operations and create frustration. Workplace celebration and recognition 96% positive reviews out of 23 Most reviewers describe birthday and anniversary reminders as boosting engagement and fostering team appreciation. Anonymous User Senior Accountant, 51 - 200 employees. "From the end user's perspective, it is great to see all the information in one place, such as benefits, changes over time in benefits and PTO, payroll, and birthdays, etc." ## Features AI summary Based on 14,356 Human Resources reviews Capterra reviewers point to these as the top priorities when choosing Human Resources software: - **Employee Management** (**43%** of reviewers rated this feature as critical) - **Payroll Management** (**59%**) - **HR Management** (**45%**) Namely supports all three of the features reviewers rank highest: **Employee Management**, **Payroll Management**, and **HR Management**. With coverage across these core areas, the product helps businesses manage employee records, handle payroll accurately, and oversee day-to-day HR processes in one system, allowing teams to stay organized, reduce manual work, and support employees more effectively. Employee Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks Payroll Management 4.0 (27) 62.96% of 27 reviewers that rated this feature as important or highly important Manage employee salary processes, data, taxes, and records administration efficiently HR Management 3.8 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Automates core HR functions such as talent management, employee evaluation and learning management Employee Database 4.3 (42) 61.90% of 42 reviewers that rated this feature as important or highly important Electronic storage of staff/employee contact information and job status in a centralized repository Time Off Management 4.2 (16) 56.25% of 16 reviewers that rated this feature as important or highly important Track and manage employee time-off, vacation, and sick leave requests Employee Profiles 4.5 (22) 72.73% of 22 reviewers that rated this feature as important or highly important Centralized storage for employee data, records, and performance metrics Namely 120 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - 401(k) Tracking: Track 401(k) participant contributions and employer match - ACA Reporting: Collect data and compile reports to stay in compliance with Affordable Care Act requirements - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Applicant Tracking: Find and manage potential candidates and their applications and resumes through the recruiting life cycle - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Assessment Management: Creation, administration, and evaluation of assessments or tests - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Benchmarking: Compare key metrics for the business against prominent players in the industry - Benefits Administration Outsourcing: Delegate benefits administration to third party vendors - Benefits Dashboard: Use a dashboard to view benefits that are selected by employees or offered by employers - Benefits Management: Record employee's benefit plans and selections throughout career progression - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Candidate Profiles: Record candidates' information such as role, professional qualifications, experiences, skills or attributes - Candidate Tracking: Record interactions, notes, and developments with candidates - Check Printing: Print paychecks issued to confirm payment of wages or salary - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - COBRA Administration: Manage mandated benefit continuation for employees who no longer work for the company for a limited time period - Compensation Management: Manages compensation such as salary, bonus, and benefits processes, aligning with policies - Competency Management: Catalog, manage, and develop employee skill sets - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Deduction Management: Determine what amounts employees should contribute towards their benefits from each paycheck - Direct Deposit: Digitally deposit correct payroll amounts into individual employee's bank accounts - Disability Insurance Administration: Set up and manage short and/or long term disability insurance benefits - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Electronic Forms: Digital forms that are shared and accessed online - Electronic Signature: Digitally sign online documents - Employee Benefits Administration: Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Engagement: Tools to improve and measure employee satisfaction and involvement - Employee Handbook: Create and share a new employee handbook with helpful information - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Portal: Online portal where employees can access and track their own information - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Employee Recognition: Acknowledge and reward employees for reaching specific goals and/or for exemplary performance - Employee Self Service: Gateway through which employees can access the system - Employee Time Tracking: Track and measure time worked for employees - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - FMLA Administration: Track employee time off under the family and medical leave act (FMLA) - For Accountants: Software specialized for accountants and accounting firms - For Small Businesses: Designed for small businesses - Goal Management: Allows employees to set and manage work or career related goals - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Health Insurance Administration: Set up and manage health insurance benefits for employees - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - HSA/FSA Administration: Set up and manage health savings and flexible spending accounts for your employees - Individual Development Plans: Document completed by employee to assist with career and personal development to reach short term and long term goals - Job Description Management: Create, share, and manage the distribution of job descriptions/duties - Job Posting: Post, track, and manage open jobs on multiple channels (e.g. job board, company's career site) - Learning & Development: Facilitate training materials that help employees grow and progress in their positions - Leave Tracking: Manage and track employee attendance - Life Insurance Administration: Set up and manage life insurance benefits for your employees - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Country: Pay employees in multiple countries using correct currencies and correct tax deduction amounts - Multi-State: Pay employees in multiple states with correct tax deduction amounts in each - Negative Feedback Management: Identify, track, and respond to negative feedback - Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Ongoing Performance Tracking: Provides real-time feedback and assessments on employee performance, skills, and accomplishments - Online Benefits Enrollment: Select benefits and provide information needed to participate in a benefit via an online portal - Orientation Workflow Management: Create orientation programs for new employees or students - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Payroll Outsourcing: Delegate payroll processing to third party vendors - Payroll Reporting: View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more - Peer Appraisals: Peer/teammate feedback and review on individual's performance - Performance Appraisal: Evaluation process that provides feedback on an employee's job performance - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Performance Review Management: Create, fill out, and send performance reviews to individual employees - Provider Management: System that helps businesses manage their relationships with various third-party vendors, suppliers, and service providers - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Recruitment Management: Tools to find, assess, and hire suitable candidates for a job within an organization - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retirement Plan Management: Set up and manage retirement benefits for your employees - Review Cycle Tracking: Follow the progression of a task associated with performance reviews - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Assessment: An individual's evaluation of his or her own strengths, weaknesses, and skills - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sick Leave Tracking: Track and manage sick leave time - Skills Assessment: Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Tax Compliance: Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Time Off Requests: Tools that allow employees to request/schedule time off - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Timesheet Management: Track the amount of time spent on a job or task - Training Management: Track employee/learner's progression through training programs - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time - W-2 Preparation: Automatically create and distribute W-2/1099 tax forms to employees. - Wage Garnishment: Automatically subtract garnishments from wages - Weighted Performance Measures: Assess skills, outcomes and results using preset metrics and averages - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (425) 4.0 Based on 425 reviews ## Pricing Value for money 3.9 (304) [View pricing plan details](https://www.capterra.com/p/143606/Namely/pricing/) Namely's HCM Platform Custom Quote Available It includes: - Large Group Benefits - Worker's Compensation Administration - Risk & safety management - Shared Liability Compliance Value for money 3.9 (304) 3.9 Based on 304 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Bonusly](https://www.capterra.com/p/167338/Bonusly/)[ ApplicantStack](https://www.capterra.com/p/264567/ApplicantStack/)[ Breezy](https://www.capterra.com/p/141702/Breezy-HR/)[ Okta](https://www.capterra.com/p/119653/Okta/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (348) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (348) 4.0 Based on 348 reviews ## User reviews Overall rating 4.2 Based on 439 reviews Filter by rating 5(216) 4(134) 3(42) 2(29) 1(18) Mentioned topic Sorted by most recent AN Anonymous User Web Developer Computer Software ### "Namely for small companies" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 27, 2026 Pros A great software especially for less than 50 employees companies to manage their payroll system and attendance tracking. Cons It should allow more type of user roles to manage the software such as low level employees and staff. Switched from [Holded](https://www.capterra.com/p/153384/Holded/) Because this is more suitable for small companies. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Tyra O. People Operations Specialist II Computer Software ### "Namely Review " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 May 20, 2026 Pros I liked that Namely allowed us to extract our raw data. I also liked that Namely allowed me to have good visibility into my PTO, payroll, and paystubs all in one place. Cons Namely was not the most intuitive tool to use. I'd say the UI left something to be desired. I also think they have some work to do when it comes to their partner integrations. We recently switched to a different HRIS. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GP George P. Talent and Payroll Specialist Human Resources ### "Namely Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 April 16, 2025 Namely was one of the first HRIS platforms I learned to use and while it is a decent platform for beginners, there are better options out there. It is a good platform for reporting, since it is simple to pull data and customize reports for your needs. However, it lacks usability and isn't that user friendly which can be problematic for navigation and understanding for employees. Pros Good reporting for HR, easy to update and input data. Great for building and editing employee profiles. Cons Slow & doesn't have much integration with other platforms. Needs better tutorials for users. Customer service is lacking. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Ryan M. Owner Construction ### "All in one solution for HR" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 20, 2024 Pros Everything you need for HR with 1 provider. Cons Tiered pricing gatekeeps additional/needed services. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Sr Sales Development Computer Software ### "Loving Namely" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2024 Amazing so far, I check my paychecks, tax info, and colleague updates all through Namely Pros Super easy to use, great UI, have had no issues so far Cons To be honest, I have ran into no issues so far on Namely Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DJ David J. Team Lead Market Insights E-Learning ### "My pick for the best HR software. Most approachable platform." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 24, 2024 My top choice because it provides all our basic HR needs including, payroll, benefits administration, time tracking, record keeping and recruiting. Pros Its affordable price, full customer support and tools to comply with laws makes Namely my best choice. Namely also impressed me with its modern, no-frills interface which made it easy to complete HR tasks like running payroll or requesting feedback with a few clicks. Cons Lacks internal communication features. Also, it has limited reporting and analytics functionality. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Senior Accountant Information Technology and Services ### "Would recommend for small to medium size organizations" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 June 11, 2024 Will recommend for sure as customer service is great and helps to find the solution for you.. Pros The customer service is outstanding and can't complain about it. From the end user's perspective, it is great to see all the information in one place, such as benefits, changes over time in benefits and PTO, payroll, and birthdays, etc. Cons Could not create an organizational chart, and the reporting does not meet our needs due to our more complex structure. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AF Andrew F. Head of People and Culture Real Estate ### "Avoid at all costs" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 May 7, 2024 We are already exploring moving off the platform, just two years after joining. That should tell you how bad the experience has been. We have had to add other tools to utilize functionality that is native in Namely, but simply doesn't work (like org charts). We are paying more for less. Pros When we started out, we had an 80% great implementation team, and the only part that was lacking was payroll. Well, 2+ years later the \*only\* think going well is payroll, but issues still exist that we told them about \*at implementation\*. So what do I like best? Literally just our Payroll Admin. She is fantastic and does a terrific job. Cons Things were bad with Namely, then they were acquired by a benefits brokerage and the tech has definitely taken a backseat. Simple things like LOA administration are not even built into the tooling, and their support is a mess. After 2+ years, we finally have a dedicated rep, and he is trying, but their team doesn't even know their own tech. I asked a question about a feature that \*should\* be necessary in expense reimbursement, for audit compliance. Their support said it didn't exist. I found it buried in the back end \*by accident\* two weeks later. That does not inspire confidence. Switched from [Rippling](https://www.capterra.com/p/172127/Rippling/) At the time, Rippling did not prioritize employee privacy. Rippling also did not have good payroll support, and they were making the customer do most of the work to improve the system's functionality. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2024 Hi Andrew, Thank you for taking the time to share your experience with us. We are sorry to hear that your time with Namely hasn't met your expectations over the past two years. Your feedback is crucial, and we appreciate your insights. We are delighted to hear that your payroll administrator has been a highlight; we know how important it is to have reliable and efficient support in this area. We’ve been actively working to improve our support and technology offerings. In January 2024, we launched a 24/7 support structure to provide better assistance with employee maintenance, reporting, payroll processing, and more. We've also been focusing on enhancing our HRIS workflows and refining roles to make your experience more seamless. We welcome the opportunity to better support your organization. You can contact our client services team 1.855.626.3591 or also work with your Client Relationship Manager directly. We're dedicated to earning back your trust and confidence. CA Clinton A. Human Resource Manager Machinery ### "Namely Is an Easy to Use and Reliable Solution " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 3, 2024 Pros Namely has been a powerful payroll management tool. The features of Namely are brilliant. Cons I do not dislike Namely. Namely has been dependable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jacy S. Staffing Coordinator Staffing and Recruiting ### "Great system" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 25, 2024 Pros It's easy to use and has all the information we need easily accessible in one spot. Cons Sometimes things are not in the tab I would think they are in. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/143606/Namely/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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