# kintone Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about kintone Software - reviews, pricing plans, popular comparisons to other Database products and more.

Source: https://www.capterra.com/p/143607/kintone

---

# 

 kintone Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

kintone

## What is kintone?

Streamline your business operations with customizable database software that lets you manage your data, workflows, and collaboration in one shared place. Kintone's visual application builder lets you convert inefficient, static spreadsheets into dynamic, custom databases in a snap, with zero coding required. With a live database, your data can do so much more, from creating custom reports with one click to triggering action-packed workflows that improve team collaboration.

## What is kintone used for?

[Task Management](https://www.capterra.com/task-management-software/)[Database](https://www.capterra.com/database-management-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/)

Overall rating

Based on 153 user reviews

Reviews sentiment

Positive

95%

Neutral

3%

Negative

2%

Starting price

$24

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## kintone alternatives

Highest Rated

[4.6 (5,738)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.4 (327)](https://www.capterra.com/p/157262/QuickBase/reviews/)

Starting price

$35.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.6 (249)](https://www.capterra.com/p/137206/Caspio/reviews/)

Starting price

$600.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.2 (986)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$69.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/143607/kintone/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Task Management

4.3 (28)

57.14% of 28 reviewers that rated this feature as important or highly important

Create, manage and track all task activities and progression

Task Progress Tracking

4.3 (27)

55.56% of 27 reviewers that rated this feature as important or highly important

Track the status and progress of tasks

Task Scheduling

4.3 (24)

50.00% of 24 reviewers that rated this feature as important or highly important

Track and manage the scheduling of tasks

Task Editing

4.2 (18)

33.33% of 18 reviewers that rated this feature as important or highly important

Edit task information and all related elements

Access Controls/Permissions

4.7 (14)

42.86% of 14 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Project Planning/Scheduling

4.7 (12)

41.67% of 12 reviewers that rated this feature as important or highly important

Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints

kintone 171 features

Define levels of authorization for access to specific files or systems

Integrate with a third-party accounting system

Integrates with Active Directory

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Track, manage and store the applications of potential future members, customers or candidates

Manage the process of evaluating documents or requests submitted for approval

Assign issues and tasks based on availability or required skills

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Verify the identity of users/devices to enable secure access

Data is backed up automatically to prevent data loss

Create backups and provide methods to recover deleted/lost data

Create, manage, and send invoices or bills to customers

Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

Track and manage schedules and meetings via an integrated calendar

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Track and monitor efficient handling of all changes/transitions

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Private online space that lets businesses securely share documents and provide information access to clients

Provides a channel for team members to share media files, communicate, and work together

Work with others within one platform/system on the application development process

Leave comments and notes on documents for others to view

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and report regulatory data to either internal management or external stakeholders

Capability of a software or system to make decisions and perform actions based on specified conditions

Configure existing workflows to meet your organization's needs

Manage, organize, and store contact information

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Forecast of the expenses necessary for project completion

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Development of custom software, web apps, mobile apps, etc.

A collection of customer information such as contact details, demographics, previous interactions, etc.

Add customized logos and colors to align with company branding

Alter the layout and content of dashboards

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Assemble data from multiple sources

Import, collect, and capture data from multiple sources

Stores definitions of the data elements and their relationships (metadata) and how they are retrieved for the user

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Import and export data to and from software applications

Move from one database to another, or upgrade the version of database software being used

Establish guidelines about how much and what kind of data can be stored in the repository

Process of copying and storing data in more than one site or node

Search and find data in a structured format

Manage and store data in a database

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Graphical representation of data

Transformation of data from one format to another

Specify or track the date/time a project, task, etc., is due for completion

Detect and remove errors

Manage the processes involved when making the application ready for use

Collaborate on creating a product by sharing and adjusting designs through a shared portal

Create designs using pre-built templates or customize them with flowcharts, mindmaps, wireframes, network diagrams and org charts

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Digital forms that are shared and accessed online

Manage, store and organize emails within the system or via third-party apps

Integrate with existing ERP systems

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Create, save, and store files

Public or private sharing of digital files such as documents, audio/video, images, and more

Development environment used to create application software through a graphical user interface

Build applications without the use of code

Form predictions based on past and present data/trends

Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system

Store, manage and track all forms in a centralized location

Search for specific words or phrases within a document or database

Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies

Create, design and modify the flow and processes of tasks in a project

Automates core HR functions such as talent management, employee evaluation and learning management

Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects

Process images and automatically scan for data

Identify which applications need to exchange data and enable these data connections

Track interaction history by documenting conversations for contacts

Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items

Identify and respond to unexpected problems or failures (ie. "negative events")

Visualization tool to organize and optimize tasks and track their status at every stage of workflow

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Automatically identify and save contact information of potential customers

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Score a lead on their quality or likelihood to buy based on certain behaviors

Upload images, videos, and other types of media

Monitor task progress and planned accomplishments to better manage project status

Access software remotely via mobile devices

Development of applications for mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows users to manage data from a number of sources

Run stored procedures and queries in multiple programming languages, such as JSON, Java, Python, Ruby, Perl, and SQL

Ability to handle several projects simultaneously

Drag and drop/visual interfaces that allow non-tech users to build without writing code

Level of completion within a task

Monitor and analyze the performance and status of a server or system/application

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Existing templates or individual parts of a bigger design commonly used in software, coding, learning courses etc.

Pre-defined templates within a library for common cases such as contracts, websites, emails, and more

Arrange tasks based on the level of priority or urgency

Reporting on how each user, task or process has advanced since its initiation

Plan and coordinate all the resources, costs and time needed to execute assignments

Organize and schedule projects

Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints

Pre-designed project plans that can be customized

Measure time to completion or hours worked for projects

Monitor the progress of projects from start to finish

Create, manage, or update project workflows.

Create, manage and access prototypes to capture design concepts and test on users

Create, send, and track purchase orders and their statuses

Generate quotes or estimates for customers

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Set the frequency of a task's occurrence

Log and store the source of contacts/leads

Database management based on relationships between data

Timed notification for any upcoming task, deadline, appointment, or activity

Access work applications remotely, for when working away from the office and/or traveling

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Track task progress, milestones, delays, or other key information and generate reports on them for evaluation

Process of planning, scheduling and executing the optimal and effective use of human capital across projects

Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

Pipeline view and tracking lead status

Reports specific to sales analysis for trends and strategies

Search and filter data across systems to locate required information by entering keywords or certain criteria

Securely stores data to prevent data loss or breaches

Group leads or contacts based on their specific characteristics

Allow users to access multiple services after entering their login credentials once

Development of software programs

UI looks like a spreadsheet

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Track the status over time for a request, process, asset, or transaction

Split and manage tasks into individual components

Attach digital tags to documents and assets for identification, search, or monitoring purposes

UI looks like task board

Edit task information and all related elements

Import tasks from external sources

Create, manage and track all task activities and progression

Track the status and progress of tasks

Track and manage the scheduling of tasks

Add labels or tags to tasks

Create, save, and re-purpose templates for emails, forms, etc.

Sample files or documents that could be customized as needed or used as is

Organize customer data and accounts by user or geography

Checking for errors to prevent quality issues and maintain the integrity of the product/service as per set standards

Set up connections to third-party platforms to improve business processes

Track, manage, or resolve user requests and IT incidents/issues

Log and record hours worked and costs spent to assist in billing and invoicing

Measure and track time including hours worked and paid time off (PTO)

A digital list of items that need to be completed

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Track revisions and updates made to files and navigate between different versions

Use visual elements such as pre-built blocks and/or shapes to assemble a model or design

Development of applications that are delivered over the internet through a browser

Web form that allows users to enter data that is sent and processed for different reasons

Create/edit commerce applications for mobile devices and/or web

Alter the default workflow to meet your organization's needs

Create, design and manage workflows for repetitive tasks

What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface

Get Advice

We can help you find the software with the features you need.

Features

4.4 (153)

4.4

Based on 153 reviews

## Pricing

Value for money

4.6 (136)

Free Trial

[View pricing plan details](https://www.capterra.com/p/143607/kintone/pricing/)

Professional Plan

$24.00

Per User,Per Month

It includes:

-   No-code development
-   Collaboration
-   Open API
-   Mobile Access
-   Advanced Process Management
-   Increased Productivity
-   Custom Views

Value for money

4.6 (136)

4.6

Based on 136 reviews

## Integrations

[

Google Drive](https://www.capterra.com/p/161425/Drive/)[

Slack](https://www.capterra.com/p/135003/Slack/)[

Trello](https://www.capterra.com/p/211559/Trello/)[

Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[

Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[

Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[

WordPress](https://www.capterra.com/p/131687/WordPress/)[

Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (134)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (134)

4.6

Based on 134 reviews

## User reviews

Overall rating

4.7

Based on 153 reviews

Filter by rating

5(111)

4(35)

3(4)

2(3)

1(0)

Mentioned topic

Sorted by most recent

EA

Emilio A.

Senior Product Manager

Wholesale

### "Expedited, Professional Project Management"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

July 24, 2025

Being familiar with relational databases, Kintone required some getting used to. Overall, it does what we need at a reasonable price without resorting to much more expensive enterprise-focused software. We were assigned an excellent project manager. \[sensitive content hidden\] rose above and beyond in understanding our business process and our particular needs, He helped us quickly implement and tailor Kintone with many customized functions that would have taken us much longer to achieve.

Pros

Low code requirement, easy to use. Friendly user interface. Easy to maintain lists updated via export/import functions. Useful external data connections.

Cons

Self-help system is not properly indexed to efficiently find answers to questions. Perhaps needs AI to be integrated into self-help functions. Not enough video training to avoid lengthy searches for help.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MR

Morgan R.

Analyst

Education Management

### "Build your own adventure; drag and drop database application"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

March 24, 2025

Overall positive, it is a smaller company so the customer support is still not as quick in response times as some other bigger companies.

Pros

Easy to use, and allows for a build your own adventure when it comes to database applications. It is a simple drag and drop application, making it easy to customize.

Cons

It is not really practical when you have multiple tables that need to be loaded. There are also portions of the application that I wish were customizable for the user that are currently not, and if you ask for the customization there is usually an (understandable) charge.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

March 28, 2025

Hi Morgan, Thank you for a positive feedback and we appreciate your continued business. We understand your concerns regarding customer support response times and customization. We strive to bring in new native features and plug-ins which are released on a monthly basis here: https://blog.kintone.com/company-news/tag/product-updates Meanwhile, I will also share your concerns and feedback to the right department so we can address them in the future. For any questions, don't hesitate to reach out to support@kintone.com. Best, Kintone team

EM

Eileen M.

Assistant Director for Research and Evaluation

Professional Training & Coaching

### "Customization and Customer Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 2, 2024

I recently had the pleasure of setting up data collection systems in Kintone and I'm delighted to share my positive experience. Our consultant, Tim Edingfield has a remarkable level of expertise and an amazing capacity to understand the highly unique and customized needs of our nonprofit. His explanations are so clear and his calm demeanor and immense amounts of patience have been a gift. As a product, Kintone is being formatted and customized far beyond what I’ve seen in any of the training videos. Kintone is easy to use, even for users that are not tech minded. My experience with Kintone has been outstanding; our knowledgeable consultant, efficient service, and dedication to customer satisfaction have earned my highest recommendations. As a matter of fact, Kintone has set a benchmark for excellence in customer service that other companies would do well to emulate.

Pros

The high level of expertise, capability and flexibility of our consultant.

Cons

We have to use a plug in to allow for more users.

Switched from

[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)

We wanted an integrated system that wasn't cumbersome.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Pedro L.

CEO

Information Technology and Services

### "A game-changer to generate awesome workflows"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

March 20, 2024

Pros

Kintone is an integral part of our daily operations, and its adaptability has made onboarding new team members seamless.

Cons

While Kintone is tailored to our specific requirements, occasionally, we encounter additional steps due to its bespoke nature. These workarounds can be time-consuming. Nonetheless, the Kintone support team’s prompt and attentive responses to our inquiries have been invaluable.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JA

Julio A.

IT-Data Admin

Mental Health Care

### "Easy Customization and Great Support Team"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 16, 2024

Very good experience. Kintone has helped our organization grow in our database & data analytics even though we're still in the development phase.

Pros

The support team. Their team is very willing to help out with any questions and to help build apps. Integrations - Kintone has a very robust API and also boasts many 3rd party integrations. If whatever app you use already has an API, importing data is a breeze (same with automation). Customizability - Everything is customizable. If you can use Javascript then everything and their dog is customizable.

Cons

One gripe I have is the lack of functions natively in the App form builder. An example I had is totaling 10 fields and getting the average. It is possible with the calculations fieldtype but every field needs to be filled for it to average correctly.

Alternatives considered

[Quickbase](https://www.capterra.com/p/157262/QuickBase/)

[monday.com](https://www.capterra.com/p/147657/monday-com/)

[Microsoft Fabric](https://www.capterra.com/p/10016818/Microsoft-Fabric/)

[Snowflake](https://www.capterra.com/p/148267/Snowflake/)

Reasons for choosing kintone

Price and ease of use. Alternatives had very ambiguous prices (CPU usage) while also needing a trained mind to use.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TT

Tom T.

Chief of Staff

Professional Training & Coaching

### "Why I Love Kintone!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 18, 2024

Outstanding! They discussed my issues and helped me to find the best possible solution and continue to do that today. Very helpful and customer service oriented!

Pros

Kintone is easy to use! It is set up in a way that allows you to think about your needs now and in the future.

Cons

Even though many aspects of Kintone are plug and play, I was needing some customization that required the assistance of the Kintone programer. \[sensitive content hidden\] was exceptional in explaining and assisting me in setting up our database.

Reasons for choosing kintone

Ease of design, set-up, use, and flexibility as we move forward.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EC

Elaine C.

Administrative Director

Non-Profit Organization Management

### "User-Friendly Database"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 18, 2024

Pros

Easy to navigate, no coding required, great customer support and training

Cons

I have not run into any issues/problems at this point!

Reasons for choosing kintone

positive reviews, good tutorial, non-profit discount offered

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RK

Richi K.

Athletic Trainer

Primary/Secondary Education

### "Kintone Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 20, 2023

Pros

Kintone has helped synthesize data from multiple areas into one dashboard that makes calculations and visualizes the data.

Cons

The visualizations are basic compared to other programs visual options.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GD

Grace D.

Assistant Vice President

Construction

### "Kintone saved the day when I couldn't find any service that fit my business."

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 18, 2023

Overall, we love this program. It's currently used by 10 folks but will be used wider soon!

Pros

Customer service! They respond within hours and are always free to meet with me when I have a new request on ways to customize the platform to fit my specific business' needs.

Cons

When filtering by a piece of data that contains letters, you have to ensure all data that is entered is done exactly the same (even with capitalization) or you will miss data. It would be great for the program to pick up all data despite this. Ex. Addresses are entered by my team and might say "630 S San Pedro" while others say "630 san pedro".

Reasons for choosing kintone

I couldn't find many other programs that fit my needs and for those that I did, none of them could be customized like I needed.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PT

Pamela T.

Office Manager

Law Practice

### "Perfectly suited to our needs."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 7, 2023

Our firm has been more organized and our work product is more streamlined. Deadlines don't get missed and we love that the software keeps track of the changes made, as well as who made them.

Pros

This program is easily customizable. Perfect for keeping our team on task and preventing them from missing critical dates and response deadlines.

Cons

I can't think of anything I dislike about this software.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/143607/kintone/reviews/)

Popular comparisons

[Quickbase vs kintone](https://www.capterra.com/compare/143607-157262/kintone-vs-QuickBase)[Caspio vs kintone](https://www.capterra.com/compare/137206-143607/Caspio-vs-kintone)

[Airtable vs kintone](https://www.capterra.com/compare/143607-146652/kintone-vs-Airtable) 

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

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