PersistIQ

PersistIQ

3 / 5 11 reviews


Average Ratings

11 Reviews
  • 3 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $59.00/month/user
  • Pricing Details
    $59-2,499; annually or monthly
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • PersistIQ
  • persistiq.com

About PersistIQ

A cloud-based, comprehensive outbound sales platform. Features include collaboration tools and report generation.


PersistIQ Features

  • Activity Tracking
  • Campaign Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Source Tracking

PersistIQ Reviews Recently Reviewed!


Definitely better options for cold-email - Avoid PersistIQ

Dec 06, 2016
2/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The ability to customize snippets, lead segments, and lead status. Customized templates. Easy to duplicate the campaigns.

Cons: Terrible support. Lack of tutorials for helpful information. Very little DIY approach requiring back-end support.

Overall: The beginning of our journey with cold-email through PersistIQ went well. Cold email campaigns are easy to organize and you can add multiple campaigns to the same lead segment (i.e. we had four email drips, 45 day waiting period, followed by four more email drips).

The customer service is atrocious. We have had an issue in the queue for two weeks now and our emails haven¿t been able to send. Support turnaround time says 24 hours, but it is more like two business days. Anytime you have an issue with your email provider, PersistIQ¿s platform isn't intelligent enough to read the error as temporary and you require customer support to re-setup your account, causing a lapse in days. Absolutely terrible.

There are definitely other providers out there with the same solution, if not better. We were required to obtain a new email platform because of the delay in support. Definitely not effective in the long run.

Recommendations to other buyers: Decent for folks using Gmail or Exchange, but I wouldn't send to more than 100 contacts a day. If you want to email more, go with a different option.

Weak Support: You pay for what you get

Nov 22, 2016
2/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: We used PersistIQ as our main platform for cold emailing. We managed many email campaigns through PersistIQ and an extremely large database of leads that we individually sourced (30k). Unfortunately the system kept breaking down on us on a regular basis and forced us to continuously go through PersistIQ¿s support which was on West Coast time and was about a 24 hour response time without any immediate support or resolutions.

Pros: Easy to use, no training required, very intuitive

Cons: Slow support, most changes require support, email was disconnected often--requiring support to reconnect, system lacked intelligence for custom sorting

Recommendations to other buyers: Go with Woodpecker instead :) cheaper, easier to use and more reliable

Scam Artists

Jan 27, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: My review: the company is a total scam. I've spoken to CEO and a fair number of the folks within the organization. Personally, I feel CEO is a total scam artist and I don't say this lightly. The software is definitely overpriced. The support really really really sucks and when you speak to the CEO, he pretends to care... and does nothing to help you with your clients/company you are working with.

Pros: None. seriously none.

Cons: Support sucks. CEO is a scam artist.

Recommendations to other buyers: Look for any alternative option

Easy outbound email software

May 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super easy to setup with awesome features like team management, out of office detection and domain blacklisting. We use it for marketing and sales and it works perfectly.

Cons: Could have more Zapier options to update users etc, but I believe that is on the roadmap for the near future.

Really nice outbound mailing tool, that makes it easy and affordable to scale outbound mailing.

Mar 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Interface: Modern, straightforward and mostly self-explanatory
Price: very good price-performance-ratio
Scalable: If you have a ton of contacts, it's very good to run them through the tool

Cons: Analytics: Some basic analytics are implemented, but more would be better
Placeholder: So far only static placeholder (like name, title, and others), dynamic placeholders could be a big plus

Overall: quick and easy way for outbound mailing potential customers.

outbound emails abound

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: i use this to send outbound emails to targeted lists of prospects. I specify the template and whoosh, off the emails go. I can get full analytics and integration into my CRM

Cons: I wish the pricing was a little more attractive. compared to other outbound email tools, there's not much reason to pay for this vs using a free service.

Apr 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Jun 21, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Apr 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

You're better off with someone else or nothing at all

Aug 09, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: There was nothing postitive about this experience at all. I have nothing good to say about the team or tool.

Cons: There is an extreme lack of communication/help from the Persist team as well. When you chat or email them, you usually get an "away" message or a "be back in 3 hours". In sales, you can't wait that long to get an answer. There needs to be 24/7 help.

Speaking to their support team is like pulling teeth. I had to ask the same question 5 times to get an answer.....which still made no sense.

On top of the unprofessional and unhelpful customer service, the platform is not user-friendly or as robust as they claim.

They sold to us saying that the SFDC integration was seamless, which it wasn't and they didn't even confirm that we had the correct version to do so.

Campaigns are such a struggle to use. Our people would schedule campaigns and then it would not send at the time schedule to send. It doesn't consider the weekends, so if you have a 3-day delay from the first stage of the campaign to the second, it will do this over the weekend which negatively effects the times on your campaign. It does have a pause feature on the campaigns, yet it still processes to the next stage over the weekend too so no way I can see so far to stop it.

Overall: This provided ZERO ROI for my company. We had more problems than actually using the tool. These people just care about money and expect you to know the tool and don't care to help when you have questions.