# Reply Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Reply Software - reviews, pricing plans, popular comparisons to other Sales Enablement products and more. Source: https://www.capterra.com/p/143629/Reply --- # Reply Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Reply ## What is Reply? Reply.io helps sales teams book more meetings with AI-powered, multi-channel outreach. Reply.io is your AI sales assistant that finds leads, writes messages, engages prospects, and books meetings—automatically. It’s built for teams who want more pipeline with less manual work. Key features: - AI SDR learns your product and strategy Finds and enriches ideal leads (1B+ in-app database) - Personalizes messages and handles replies - Multi-channel outreach: email, LinkedIn, SMS, WhatsApp & more - Books meetings for you - Multilingual support - Chrome extension for quick lead capture - White-label available for agencies. What makes it different: - Fully automated SDR = prospecting to booking - AI adapts to behavior and personalizes at scale - All-in-one platform, no need to stitch tools together. Reply is used by over 3,000 companies: SMBs, mid-market, and sales agencies in the US, Canada, and Europe. ## What is Reply used for? [Sales Engagement Platform](https://www.capterra.com/sales-engagement-platform-software/)[Sales Enablement](https://www.capterra.com/sales-enablement-software/)[Sales Force Automation](https://www.capterra.com/sales-force-automation-software/) Top alternative Featured Overall rating Based on 95 user reviews Reviews sentiment Positive 91% Neutral 4% Negative 5% Starting price $49 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Reply?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://reply.io/&name=Reply) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Reply 4.6 (95) VS. [4.3 (6,970)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting Price $49 Per User, Per Month Starting Price $14 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (94) Ease Of Use 4.2 (2,954) Value For Money 4.4 (86) Value For Money 4.3 (2,213) Customer Service 4.6 (89) Customer Service 4.1 (2,339) ## Reply alternatives [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [4.5 (3,045)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132666/Pipedrive/) [Freshsales](https://www.capterra.com/p/155563/Freshsales/) [4.5 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/) Starting price $11.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/155563/Freshsales/) Highest Rated [Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/) [4.6 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/27609/VanillaSoft/) [Keap](https://www.capterra.com/p/76390/Infusionsoft/) [4.1 (1,298)](https://www.capterra.com/p/76390/Infusionsoft/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/76390/Infusionsoft/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 3.2 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Manage, organize, and store contact information For Sales Teams/Organizations 3.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Caters to sales teams Lead Management 4.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Email Management 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Workflow Management 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Business Process Automation 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Reply 61 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Generates and edits text using machine learning Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Supports audio files Record audio and/or video System that automatically dials calls Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Track and manage schedules and meetings via an integrated calendar Record the audio of phone conversations for quality assurance purposes Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage contact details and communication with clients Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Assemble applications and processes by dragging over and arranging pre-built components Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Track delivered, received, and opened emails Caters to sales teams Track interaction history by documenting conversations for contacts Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead based on quality or likelihood to buy/convert based on predetermined criteria Manage the process of planning and scheduling meetings, including agenda creation Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Tools designed to streamline the process of lead generation and management for sales teams Receive data and information in real time Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Define, track, and/or automate sales activities and sales processes Automate processes to manage leads, contacts, opportunities and sales activities Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them Create, manage and track all task activities and progression Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (90) 4.6 Based on 90 reviews ## Pricing Value for money 4.4 (86) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/143629/Reply/pricing/) Email Volume $49.00 Per User,Per Month It includes: - Starts from 1.000 active contacts - Email Automation - Unlimited mailboxes - Unlimited email warmup - Unlimited contact storage - Unlimited emails monthly - 1 user - Centralized inbox - Anti-spam & deliverability suite inbox Multichannel $89.00 Per User,Per Month It includes: - Unlimited Active contacts - Multichannel automation - 10 mailboxes / user - Unlimited email warmup - Unlimited contact storage - Unlimited emails monthly - $ for additional users - Centralized inbox - Anti-spam & deliverability suite inbox AI SDR $500.00 Other,Per Month It includes: - AI-created ICP - High-accuracy emails - Starts from 1.000 active contacts - Unlimited mailboxes - Unlimited contact storage - Unlimited users & clients - Centralized inbox - 1.000 Real-time B2B contacts - Autopilot & Copilot Modes - Multichannel automation - Unlimited email warmup - Unlimited emails monthly - Anti-spam & deliverability suite inbox Value for money 4.4 (86) 4.4 Based on 86 reviews ## Integrations [ Gmail](https://www.capterra.com/p/202338/Gmail/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Copper](https://www.capterra.com/p/141642/Copper/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Close](https://www.capterra.com/p/132667/Close-io/)[ Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/)[ Vidyard](https://www.capterra.com/p/125653/Vidyard/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (89) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (89) 4.6 Based on 89 reviews ## User reviews Overall rating 4.6 Based on 95 reviews Filter by rating 5(70) 4(16) 3(4) 2(3) 1(2) Mentioned topic Sorted by most recent Arzu O. Digital Marketing Manager Information Technology and Services ### "Easy to Use Tools for Startup Sales Teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 29, 2022 I'm new to Reply.io but overall I like it. The Chrome extension is really very functional. It offers a variety of ways for you to communicate with your leads. Pros Reply.io is a product that is still developing and developing really fast. Really great at creating multi-step campaigns. Email adds a new dimension to marketing. There is a team plan where you can work with your team so you can track your team's activities as well. This is really useful for collaborative working. Cons Sometimes you have to follow too many steps for very simple actions. This can negatively affect the user experience, but I still like the performance of Reply.io. This becomes tolerable as they are pretty quick with support Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) It's really complicated sometimes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HO Hamid O. Head of BD Computer Software ### "Low integrity + Not worth it" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 26, 2022 extremely bad experience Pros The UI is OK but not very intuitive. They offer a suite of channels for cold outreach which is nice but all added up we will stay away from this company. Cons They charge you for what you already have paid for. Their customer service not only does not try to redo their mistakes but is super rude and entitled. Extremely bad experience. We had to use our bank to dispute the charges and contact the reseller that we had bought the services from. Low integrity business. Reasons for choosing Reply Appsumo deal looked good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Marketing Manager Information Services ### "Centralized sales and marketing outreach" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 23, 2022 With Reply, we're able to send cold emails in an efficient manner. Making it look like a personalized and one on one approach but using the typical email distribution process. You can complete control of how you want your campaigns to launch and there are a lot of resources available on their site to help you with your goals. Pros Reply has tons of features that elevate sales and marketing cold emails. We personally like the email warm-up tool that increases the chances of your email being delivered to your prospect's inbox. Of course, there is also the major advantage of having your emails look personalized with what looks like an individual reply to your email after it is sent to someone. You can also create multiple sequences in a campaign so your prospect is constantly being nurtured throughout your campaign. Cons Understanding the terminology and rules of Reply can take some getting used to. You need to pay attention to active sequences you have and who is in what sequence or step. You can't have people in multiple sequences for good reason. You don't want to bombard your prospects with numerous emails. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GC George C. Sales Leader Computer Software ### "Effective Marketing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 9, 2022 Reply is super great. Very happy we are using it. Customer support is fantastic Pros Reply is very easy to use. Straight forward UI is very intuitive Cons Would like to search using any customer data. Integration to a prospect source database. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Md Jahan M. Digital Marketing | Web Development & Design Specialist - Freelance Internet ### ""Magical tools for gathering sales leads"" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2022 Pros With features like the reply.io chrome plugin, Reply has been leading the way in sales involvement.  " Reply is one of the most widely utilized sales engagement and finding contact information of specific leads. It gives organizations a variety of ways to communicate with targeted leads, including the ability to run campaigns, extract valid email addresses, and integrate with leading CRMs. Cons Reply.io is the greatest tool for me. I'm using it for every lead generation and marketing project. I didn't see any error on this platform. But the Membership fee is very high, it will be a great step if they reduce the price of the plan. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Content writer Broadcast Media ### "Reply Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 4, 2022 On the overall, my experience with the software has been good. Pros Reply is a very good tool for people in sales team. It helps to give post call follow ups The cost is very reasonable and affordable for someone who wants the bast of the software. Cons No disadvantage at the moment because it delivers exactly what it is needed for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Andreea C. Global Partnership Manager Leisure, Travel & Tourism ### "The best sales engagement platform " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 2, 2022 I love it! Pros Customer services is a 10+ They continuously improve the product, continuously and for each improvement, you get email notifications and webinars to explain them. We get at least 2 meetings booked per week with reply.io just because of the way the cadences are set up automatically, they suggest the best copy, ( they have an AI) And the Chrome extension is amazing at extracting data! Cons Well, I would like for the chrome extension to act as zoom info and auto complete the missing details from the profiles we prospect Alternatives considered [Lusha](https://www.capterra.com/p/198383/Lusha/) [Dripify](https://www.capterra.com/p/215082/Dripify/) Reasons for choosing Reply Best price quality ration, amazing customer service! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MN Matt N. Director Information Technology and Services ### "A lot of potential, but not quite there yet." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 September 20, 2021 I was wowed by their website and sincerely impressed with their product, but for a tool that's used daily and needs to integrate with Salesforce, there appears to be a ways to go before being considered a legitimate contender in the space. For smaller teams with little to no existing systems that require integrations, this would be a great fit and could really help get things off the ground in a lean and efficient manner. Pros The plethora of capabilities, features & benefits and low cost. By offering basically unlimited email addresses in tandem with CRM and outreach automation, this is a steal for organizations looking for an all-in-one solution. Cons Integration w/ Salesforce. Specifically, the contact to account relationship was not working adequately, which is critical for us; contact records from Reply were being imported into Salesforce with the Account missing and thus created a bunch of company-less prospects. There probably could have been a way to configure it properly, but the time required outlasted our trial period. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Terry L. Business Development Director Information Technology and Services ### "Reply ignites your outbound generation engine " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 11, 2021 The experience was great, we have no complaints and the feature set met all of our needs. Pros The ability to create multi step campaigns utilizing calls, email, and linkedIn. The tracking capability along with email customization tools really helped. Cons At first there were a few bugs but the team worked to fix these and provide excellent support when needed. Switched from [Outreach](https://www.capterra.com/p/159318/Outreach/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CZ Carl Z. Owner Computer Software ### "Getting better but the customer service and lack of payment options is a major problem" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 January 8, 2021 Not good. I was billed for months because of those auto-charge policies, having not logged in once. I'm guessing this is how they make most of their money. Poor blokes like me with more money than time. Also, they don't take anything other than Mastercard or Visa. Pros Chat support is predictable, as they do eventually answer all your questions. It just will not always be on your schedule. There's no way to pay to speak with someone, and no phone number available (even though I'm willing to pay for premium support). It's more of a bargain basement service for those without the means to get higher level service. Cons Can't pay for premium support on the phone. Can't speak with a sales person either. Can't call anyone in Accounting or billing (likely everyone is off shore somewhere). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/143629/Reply/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)