# Page 3 | Reply Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Reply the right Sales Enablement solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/143629/Reply/reviews

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Reply

4.6 (95)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Reply

## Showing most helpful reviews

Showing 51-75 of 95 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

GC

George C.  
Sales Leader  
Computer Software  
Used the software for: 6-12 months

### "Effective Marketing"

May 9, 2022

5.0

Reply is super great. Very happy we are using it. Customer support is fantastic

Pros

Reply is very easy to use. Straight forward UI is very intuitive

Cons

Would like to search using any customer data. Integration to a prospect source database.

Review Source

Casey A.  
Sales Executive - Founding Team  
Computer Software  
Used the software for: 1-2 years

### "Decent tool for growing sales team"

August 27, 2018

4.0

Pros

The platform makes it easy to upload contacts and to put them into various campaigns

Cons

The platform is buggy and not necessarily easy to use.

Review Source

VR

Verified Reviewer  
Chief Funnel Scientist  
  
Used the software for: Less than 6 months

### "It wasted a lot of time. Does not save your work as you go. "

March 21, 2018

1.0

None. Very frustrating experience and wasted a lot of time. There engineers need to do a much better job with latency and creating/saving new campaigns.

Pros

Seemed easy and I liked the price point. Support is quick and fast but the platform isn't. There online chat is good and they provided quick answers.

Cons

Very slow software with lots of delays and timeouts. Even though I saved many emails as I was creating the campaign, they were lost because I didnt complete the final step and save the campaign. It takes hours to setup and if you do not complete every step, your work is lost foreever. Seems like they have some engineering challenges that need to be solved ASAP. Could be great but not today.

Review Source

AC

Al C.  
President  
  
Used the software for:

### "Top Notch Customer Service"

August 24, 2015

5.0

Since I just started replyapp.io just a few days ago, I cannot evaluate results from its automated marketing program, although my first test worked great. This review is about their top notch customer service, of which I was in need during my test set-up. During the set-up of my first campaign, I was unable to open the log-in page after signing in. I was in desperate need for help, since I wanted to get my campaign started right away. After having most of a Friday with no accessibility to the website and no solution, I got in touch directly with the owner, Oleg, who responded immediately. After sending him the source code for the unresponsive web page, he replied with an answer and solution by very early Saturday morning. Although he stated that it would probably be Monday before he might have a solution due to the upcoming weekend, I woke up the next day with an email from Oleg stating that his developer found the error and source of my problem. I was able to access the website right away. After being a brand new customer for just over a day into my free trial period, I felt like Oleg and his team made me feel like their most important customer. Not every company does this, and I commend replyapp.io for doing so. I will recommend replyapp.io to anyone and look forward to using their system in my recruiting efforts.

Review Source

Emeka O.  
Ambassador for The Technology Innovation Scholars Program  
Higher Education  
Used the software for: 6-12 months

### "This is a great tool for automated emails."

June 1, 2018

5.0

Pros

The software does what it's meant to do and it does this efficiently. The best part about Reply is actually its customer support!

Cons

I do not have any issues with Reply.

Review Source

SALB

Shah Abdul Latif B.  
Software Engineer  
Computer Software  
Used the software for: 6-12 months

### "Very powerful tool for lead generation"

March 22, 2018

5.0

Pros

The ability to know that the email has been viewed, how many times it has been viewed is simply awesome. Great feature set.

Cons

Some minor glitches may be annoying but could be avoided when getting used to. No issues other than that.

Review Source

AP

Anthony P.  
Founder  
Capital Markets  
Used the software for: 1-2 years

### "The Best Product and Service Provider I've worked with PERIOD!!!"

December 13, 2018

5.0

Exceptional. Their support is the best of any company I've worked with. They really are a partner for my small business.

Pros

It does exactly what I need. Help me get in front of people, consistently.

Cons

I don't have anything negative I could say about their product or service.

Review Source

VR

Verified Reviewer  
CMO  
Program Development  
Used the software for: Less than 6 months

### "I am very pleased with the ease of use of the platform."

December 26, 2017

4.0

Reply rate is good, bounce rate is good, open rate is good. I am getting real leads thanks to these guys. And I got the first lead in 2 days after started working with the system.

Pros

Ease of use, online chat with support girl is very helpful, possibility to run multiple campaign and many options for customization, A/B tests are set up easily

Cons

I have problems connecting with BaseCRM that is kinda already implemented. The technical support is not taking ownership to resolve the issue. How ever this is a minor issue and we will solve this one soon.

Review Source

AR

Anupam R.  
CEO  
Information Technology and Services  
Used the software for: 6-12 months

### "The Better Email Analytics: The Better Engagement"

August 25, 2016

5.0

I have a wonderful experience with Reply. With this application, I'm able to put my outreach on autopilot. It is an easy-to- use application, and you don't have to be a tech geek to use it optimally.

Pros

The best thing about Reply is its detailed analytics that enables you to exactly know what happens to your emails. It can track delivery, open, click, and reply rates.

Cons

I haven't experienced any con so far.

Review Source

Christer S.  
Owner  
  
Used the software for: 6-12 months

### "Cold call 2.0, fastest way to create new leads"

December 19, 2017

5.0

Pros

Easy to understand and use. We created our first campaign in a couple of minutes. Great overview and statistic.

Review Source

AB

Anders B.  
Founder CEO  
Marketing and Advertising  
Used the software for: 6-12 months

### "The templates are easy to set up and get running. The customer service is immediate."

October 31, 2017

5.0

Allows me to get a hold of the people who are hard to get a hold of.

Pros

It works. It allows me to focus on more prospecting and biz development instead of spending all my time trying to reach people. Set it and forget it.

Cons

I wish the open stats somehow merged with my Zoho CRM. I'd love to have everything in one place. More integrations would be nice.

Review Source

AF

AJ F.  
Business Development Manager  
Telecommunications  
Used the software for: 1-2 years

### "Awesome experience! Customer support is top notch and the platform helps in contacting prospects."

January 15, 2018

5.0

streamlined process of engaging prospects!

Pros

I like knowing how many times emails have been viewed and the ease of moving high "viewed" contacts into focused campaigns.

Review Source

JY

John Y.  
COO  
  
Used the software for: 1-2 years

### "Great product and customer support!"

January 2, 2018

5.0

Pros

Easy to use and lots of functionality. Do not have any complaints and I would recommend it to other businesses.

Review Source

EM

Ed M.  
Founder  
  
Used the software for:

### "Blows Competition Out of the Water!"

October 12, 2015

5.0

From my initial sign-up, my experience with Reply has been nothing but excellent. Instantly I was able to explore the product - it was both intuitive and feature-packed. By comparison, it took me almost a week to get a demo of what I think are the closest rivals - Sendbloom/Outreach IO/Persist IQ. Persist IQ never even got back to me about scheduling a demo, Outreach IO turned out to be prohibitively expensive for a small startup like mine, and I couldn't explore any of these products without scheduling a demo first. The entire process was really frustrating - exacerbated by the fact I was on a different timezone to their support teams. When I finally got a demo, I found competitors did not match up to Reply (in particular, Reply has an API which is an absolute must-have as I intend on using this for inbound as well as outbound emails). Overall an excellent product with outstanding customer service - the team has been prompt and helpful with their replies and I look forward to working with them for a very long time.

Review Source

AS

Alexander S.  
Platform Research Manager  
Internet  
Used the software for: 6-12 months

### "Reply for start upts"

June 1, 2019

5.0

Pros

Reply is a great tool. With our subscription, we can send 400 emails per day from 3 different email addresses each. It allows you to schedule follow ups and the emails can be very personalized.

Cons

The email statistics are not always correct (it can say that your emails received 2 replies when you've received 5) and it is not always clear when to expect your emails to start firing.

Review Source

VR

Verified Reviewer  
Marketer  
Marketing and Advertising  
Used the software for: 6-12 months

### "Great platform, weak segmentation"

December 19, 2019

4.0

The reply platform is a great platform, but there are obstacles when it comes to reporting.

Pros

Best part of the reply platform is that you are able to quickly send segmented bulk email campaigns.

Cons

The worst part of the reply platform is that once you segment in a list it pulls it out from the prior list. This makes ongoing reporting difficult.

Review Source

MG

Mat G.  
Consultant  
Management Consulting  
Used the software for: Less than 6 months

### "Great for reaching our to LinkedIn contacts!"

July 21, 2016

5.0

I was looking for a way to leverage my extensive LinkedIn network when I found the Reply App! I exported my LinkedIn contacts and imported them into Reply (a very simple process). I now have an email drip campaign going out, that looks like a personalized email to an individual. Brilliant!

Pros

It allows me to mass send normal looking emails to my network and keep them updated about my latest research in a personal way. Best of all it's super fast to use, tracks replies, and allows me to split test various notes.

Cons

It only works with IMAP emails (not POP), so I had to upgrade my email service.

Review Source

DB

Dan B.  
CEO  
Computer Software  
Used the software for: Less than 6 months

### "Hit some bugs. Reported them and was ignored"

November 11, 2020

2.0

Perhaps the worst support I've ever seen from a paid web service

Pros

Handles CSV upload well, and solves a need that's important to me

Cons

I hit some bugs in their software, reported them to support and even included a screencast video showing what was happening. I don't think anyone could look at the video and think it's anything other than a bug. Anyway, they told me that monthly users don't get support (I needed to upgrade to quarterly), and as a result they'd not look into the issues I reported.

Review Source

Fabian D.  
digital marketer  
Marketing and Advertising  
Used the software for: I used a free trial

### "Reply review"

March 27, 2019

5.0

It is truly the best automated sales tool to ensure your customers receive warm and personal engagement from your company.

Pros

It is fully customizable to suite your sales process and engage with with your customers through its range of sales automation tools.

Cons

This is a very pricey tool but worth it for those businesses who like a personal touch.

Review Source

SB

Stefani B.  
Founder  
Human Resources  
Used the software for: Less than 6 months

### "Great software for Cold Email"

December 3, 2019

4.0

So far so good, the people who work for the company have been super helpful with setting it all up!

Pros

I liked the fact that you can create different zaps for specific things to happen or when they happen, this program helps you stay on top of things and looks real to the person receiving your email.

Cons

I least like the fact it doesnt come with auto checking the emails your using - you need to pay as an add-on like a few other things.

Alternatives considered

[MillionVerifier](https://www.capterra.com/p/196247/MillionVerifier/)

Reason for choosing Reply

Due to the reviews and reliability.

Review Source

AD

Artem D.  
Head of Customer Engagement  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great software that helps you scale your marketing and business"

November 23, 2017

5.0

Pros

If you know what you are doing and understand how to use this tool properly it can bring huge success to your business. It is one of the most effective ways that we attract new business into our company.

Cons

The software could have a little more customisation when moving the contact from one campaign to another. But this is a minor issue and is not something I think about too much as I'm able to do this manually.

Review Source

GT

Gina T.  
Social Media Manager  
Computer Software  
Used the software for: 6-12 months

### "Great product"

July 11, 2017

5.0

Pros

This is the best lead generation software I've used so far, it is extremely simple and quick to figure out.

Cons

Although there is a paid option, it doesn't allow much so you will likely end up paying for this service

Review Source

VR

Verified Reviewer  
Content writer  
Broadcast Media  
Used the software for: Less than 6 months

### "Reply Review"

April 4, 2022

5.0

On the overall, my experience with the software has been good.

Pros

Reply is a very good tool for people in sales team. It helps to give post call follow ups The cost is very reasonable and affordable for someone who wants the bast of the software.

Cons

No disadvantage at the moment because it delivers exactly what it is needed for.

Review Source

CA

Chris A.  
Account Manager  
  
Used the software for:

### "Reply helped us reduce number of cold calls and increase number of closed deals"

September 5, 2015

4.0

We've been using Reply for months now and the results were great. We've been able to reach 50% reply rate throughout most of our campaigns. Our initial email is generating 15% replies, while all the rest is gained due to automatic follow ups with this sales automation. Usually we use about 3-4 follow ups to achieve this rate. Pros: easily customizable email copies, ability to clone existing campaigns without repeatable data entry, it's also nice that everything is coming via our own mailbox. They are also very receptive to any suggestions we have to improve the product. Cons: there were some things we didn't like that much in the old version, but the new one is quite enjoyable.

Review Source

SS

Sat S.  
MD  
  
Used the software for:

### "Great tool to automate sales outreach"

July 28, 2015

5.0

Before trying Reply we have evaluated other most popular tools for automation outbound sales. Since we have our own email server for sending, only Reply was able to work with it, while other vendors were only telling us that they do not support custom email servers. All in all, my experience with both software and company is very positive. We have a team of five using Reply at our company and it helps us set up 8-10 appointment per sales rep per week. Up to date, our outbound process is fully done with Reply and it accounts for 10% of our monthly revenue growth, adding on average 5K in MRR per month. So, the number speaks for itself.

Review Source

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