Moxie Software

Moxie Knowledge


2 / 5
3 reviews


Average Ratings

3 Reviews

  • 2 / 5
    Overall

  • 2.5 / 5
    Ease of Use

  • 2 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Moxie Software
  • www.gomoxie.com

About Moxie Knowledge

Moxie Knowledge Management Software provides instant and accurate information for customers and employees.


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Moxie Knowledge Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

Moxie Knowledge Reviews Recently Reviewed!


Bad, obsolete and very old

Nov 20, 2018
2/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: In my company we use this application as an email portal for support mailbox and also to communicate with customers via chat. and I must emphasize that none of the options seem good to me. As I mentioned in my title Bad, obsolete and very old since it has not been modernized. The mail option is very slow and does not simplify processes or fields.

The chat option is very bad and slow. Additional if you are working with dual customers the chat option use the same text box, so you confuse the client and send the wrong information many times.

Cons: The application has a lot to change to be good. Maybe in its time it was functional but now I do not consider it. This application is being replaced by another one with better options

Overall: Too bad

OK chat software

Mar 18, 2018
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: - Easy to use software for chatting with customers

- very uninvasive and easy to install

- somewhat reliable

Cons: - cloud based, if there servers go down, you cannot get it to work

- customer support is in a different country than NA

I could not give less that 1 star

Dec 14, 2015
1/5
Overall

1 / 5
Ease of Use

1 / 5
Customer Support

Comments: For two weeks, starting on Cyber Monday Moxie has not been working. Support is a waste of time and I have repeatedly escalated. They are non-communicative. They have asked for logs several times as a stalling tactic.

This email system cannot send emails.