Ecwid

Ecwid

4.5 / 5 271 reviews

Who Uses This Software?

Small and medium merchants and entrepreneurs who want to quickly sell on any website without hiring a developer.


Average Ratings

271 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month
  • Pricing Details
    Free forever plan to get started and 3 plans with more features as you grow
  • Free Version
    Yes
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Ecwid
  • www.ecwid.com/
  • Founded 2009
  • United States

About Ecwid

Ecwid is a hosted cloud commerce platform used by over 1 million merchants in 175 countries and offers the easiest way to add an online store to any website, social site or multiple sites simultaneously. With Ecwid, you get everything you need to start selling online in minutes. Easily embedded into any web presence and leading POS systems, you can market, merchandise and sell products and services with mobile management and point-of-sale integration anywhere at any time.


Ecwid Features

  • Abandoned Cart Saver
  • Catalog Management
  • Credit Card Processing
  • Discount / Coupon Management
  • Inventory Control
  • Product Configurator
  • Product Ratings / Reviews
  • Refund Management
  • Returns Management
  • Shipping Management
  • Tax Management

Ecwid Reviews Recently Reviewed!

Excellent

Nov 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integrates beautifully into my existing site and with Square dashboard to keep all my selling data in one place.

Excellent

Nov 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to customize your service offering, give coupons, detailed information we receive on buyers help us to continually keep up to date with our clients and get repeat business and best of all receive payment fast.

Cons: The fees can be high at times, would like to have fees to be lower - 2% to 2.5%. Would like to be able to link to more than one site as we have micro sites.

Overall: Ability to receive payments easy by our customers

Easy to learn service for selling your items.

Nov 21, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ecwid is easy to learn and is easy to maintain once you've set-up everything properly. I like the customizable elements and integration with other services like Squarespace.

Cons: I'm hoping to get a consistent UI whether I signed up before or as a new user. This would help tremendously when having multiple accounts to manage.

I have been with ECWID for 3 years now and have not one bad thing to say - they ROCK!!!

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use. Lots of extra add-ons to make the customer experience so much more interesting. It makes my website very user-friendly - I get a lot of feedback in that regard. The customer service is like none other I've ever experienced. They have never not been able to sort a problem out and are very prompt with their responses.

Cons: I feel there needs to be an additional plan between venture and business. There is a HUGE jump from 100 products to 2500 products. I have about 300/350 products in my catalogue and cannot afford business plan - so am continuously having to delete and add products so that all 300 get a "turn" on my store.

Overall: Makes my online store extremely user-friendly. I am an amateur web designer and managed to get my store up and running in 2 ticks.

It is a great platform, very simple for end customer

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: very simple to manage,
very easy to customer
still in development
mobile application is very good

Cons: managment still need lot of statistics features in the management side
different users right
...

Ecwid and their blog posts have provided the platform and training to be effective and competent.

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Ecwid online store gives me the ability to sell my product to both the USA market and also to the global market.
Custom development helped me set up tracking the amount in my limited USA inventory as well as sell from the relatively unlimited inventory drop shipped from New Zealand.
Ecwid helped set up a subdomain of my own domain name to point to their Starter Site. The Starter Site is currently hosted on Amazon's servers while my website is hosted on another server.
~~~~
Ecwid's blogs have guided me systematically through both the steps necessary to utilize fully their store platform, but also the particulars of running a small online business. (payment setup, LLC's, Instagram photo Apps, Google Shopping, Google AdWords, how to find legal advice and tax advice, to name a few)

Cons: I can only find one bugaboo with the software platform:
Since my shipping comes from two sources, I do not use an Ecwid sponsored shipping App but the USPS Click-'N-Ship website itself to generate labels. The tracking numbers copy/pasted into Ecwid for the USPS shipments have not yet been clickable to the USPS.com website for the customers to see the progress of their orders. Of course, the NZ orders come by First Class mail, so they naturally do not have tracking but only dispatch dates which I also copy/paste to customers.
~~~~
Not sure if it is because I am fully up and running the online business with the Ecwid Store, or there has been an actual drop in the amount of work on the part of Ecwid to provide me with helps, tips and business advice through their blog posts. But I have noticed a marked decline in the once plethora of insightful help the Ecwid blogs had been providing me.
~~~~
All in all, I am quite happy with what Ecwid provides in both the store software platform and with their blogs in the help in getting me up and running.

Overall: The Ecwid platform is easy to use on the day-to-day business end of things. It is also quite adaptable to custom tweaks, most of them being for free, but some major tweaks can be made through their development team.
I am continuing to use Ecwid, and hope to be using it for some time into the future.

De621f928e43d12aa5fc91de73d88250

The support/customer service is second to none

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's simple to understand when you start, and then quick and easy to update. Sometimes there's a new technical thing I want to try and when I don't have time, I go on chat. They answer fast and have always been able to help - they know what they're talking about and make me feel valued. Also there's a lot in their app market that's really useful - integration with mail-chimp for instance, is great.

Cons: Nothing really. If I don't understand I go to chat and get help. The only thing would be I wish chat was available at the weekend as that's often when I have the most time to updated my services.

Overall: ECWID tailored a code for me last year, so I could produce special discounts and this was a good experience not just for me, but more importantly for my customers. I have received many compliments on my store from my regulars.

Great, easy to use.

Nov 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's easy to use and allows for both physical and digital delivery. Easily handles international clients. It can do anything you need from a shop. Customer service has been great to help figure out the best way to configure, when i wanted a specific way to set things up.Options are generally very intuitive and customer service is always happy to assist if you can't quite figure out how to configure an option.

4ceb7c0ec94578309c49a70c04eb3890

Easy to set up and simple to handle. A shop with great features

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: You can start in a few minutes to set up an account and your basic shop. Enough features to implement the shop into my or clients sites. At the beginning, you can start with a smaller plan and upgrade every time if your business is growing.

Cons: nothing for the moment, I'm happy. The only thing what I would suggest is easier styling of the shop for clients. It can be done really good if you know CSS, but this is nothing for beginners.

I use them for my online printing company and the service is great!

Nov 06, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very Affordable and great customer service. Sometimes when you need to get something tweaked on a product page the online support team will generate snippets of coding to implement on your store.

Cons: I wish there were more variables when creating a product and better way to control pricing and qty.

EASY to set up an online shop.

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use and set up. The best support team I have ever come across. Friendly, quick and efficient.

Cons: Would be great if Ecwid would integrate with programs such as AfterPay and Mail Chimp, although we have found a compromise!

Overall: Easy of use and simplicity but this did not compromise quality.

very easy to use, not intimidating, and inexpensive. love it for what i'm doing with it.

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: i love that it's easy to navigate and things make sense. i wasn't worried about getting set up with it. i also love that integrated with my FB page super easily.

Cons: the only thing i don't like at this point is there does not appear to be a way to export the inventory amounts.

It is so easy to setup and works great.

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it was to setup on my Wordpress site and have it integrate. I can access the backend from my Wordpress admin panel, and take care of business with ease. Adding new products is a cinch and the system is scalable so it can grow with you as needed.

Cons: I wish Google ranked it better. The SEO aspect is not available for the base store which makes it a bit challenging to grow into the next phase if you aren't getting sales due to customers not finding your store when they search key words that would normally bring up what you are in the business of selling.

Overall: Having a direct outlet on my website is great, because people that come across my site can easily purchase the products I manufacture.

Great to work with easy to use.

Oct 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Set up ease of use, functionality is detailed and great. I found I can integrate it well with my Business elite theme on WordPress easily with great function on desktop and mobile display.

Cons: Some themes on WordPress do not integrate the Ecwid widget well. But customer service will try to make workarounds to install e-commerce onto the theme.

Overall: Sales of ebooks and hardcopies for my publishing business.

Simplified online store for small and medium to large business

Oct 09, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: That is working on all platforms and you can have an overview from my a phone and looks like it can integrate with social media.

Cons: Not enough support for Scandinavian market and laws with tax and address labels for orders direct to stickers. Like to brother sticker printer

Overall: Nice looking online shop

When I call customer service and just seems like they don't care and they cannot fix the problem

Oct 05, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: At Least I can ship boxes and the Stamps dot Com Interface works. The printer interface, the scale interface, the scanner interface all works well, just not the payment interface to WePay

Cons: Ship station integration or credit card via we pay never works. Call we pay and they said they know there's issues

Overall: The score above tells you what I think

Completely Positive

Oct 04, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: No issues or glitches
Solid Build
Store Design Variations
Awesome Customer Support
Well documented guides to read and learn from
Fairly easy to learn and use
Continuous Improvement Updates
Positive Messages and Blogs
Offers a free version
Payment Options Avaliable
No Contracts
Seems to cater more to start-ups and small business owners that do not require all the fancy, expensive software to run their business.

Cons: Themes are Pricey
I'm not fond of the Product qty limitations
We all want "More for your Money" deals

Overall: It allowed me to showcase my business in several different areas of the web:
ECWID store
Facebook
Also my personal store
Integrates with my payment acceptance company
allows me to display my products the way I envision them to be displayed to the public

Everything works perfectly. The approach somehow seems inviting and not daunting!

Oct 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I specially like ECWID's proactive approach to consumer needs. They have all the apps that one could possibly need plus some! Timely blogs nudge you on just when you want to give up and think "I don't have time for this." The pricing of plans is bang on for price conscious users (as we Indians definitely are).

Cons: Only if the free starter site could be made a little bit more flexible! For example, I don't want to put any pictures for my categories but I have to, to cover up the big icons of tied up presents that would other appear. Also, some of the text sizes and placements seem misplaced. For example the "sign in" is a tiny little text, which one can easily miss. The category simple texts are close together under the name. I would prefer them to be bigger and placed more apart.

Excellent product, which has helped me sell my books

Oct 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: My customers tell me that it's easy to navigate through the online shop. The selections are painless, the shopping cart easy to work with and payment options easy used. Happy customer happy me...

Cons: For me the major differential in cost. The less than 100 products venture service is what I'm using now because I could never get close to the business 2500 product service. Needs to be a practical 250 products business service with all options for a little more than the venture price.

It is very user friendly & easy to use.

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Well i find it easy to use & very user friendly. Also I find customer support was very responsive and quick to answer if you've any problem.

Cons: Hmm well I don't have any complaint so far. Something I find linking on the documentations could have been better and more organized.

Exceptional !

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is easy to maintain and easily connects to your own website. Apart from looking fantastic. It is very customer/ user friendly.

Cons: File uploads too restricted for ecommerce (would be nice to have up to 2gb per file) i.e. For large Tiff files.

Ecwid have almost all you need

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With Ecwid I can use the software everywhere, standalone or on any web site. Its rich customization possibillities and application features makes its very useful and flexible.

Cons: I miss the multilanguage features that some other competitors have on product and category level. It would be nice to have up to six languages (self defined) where one of them should be the default if the end-Customer have a language that is not defined. Multilanguage support in Ecwid is limited to Ecwids labels, and I can't specify additional language on product/category level.

Second, I miss the invoice integrated option to one or more Swedish players such as There are API's to program such integration, but it would be easier if it was already pre-built.

Overall: My Company has sold items for some years using Ecwid, and we have 3 subscriptions (stores) running with different content.

ECWID is easy to work with and contains most features needed for an on-line store presence.

Sep 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very well documented and easy to set up different aspects of a store i.e. taxes, shipping, pricing

Overall: Ease of ownership

Simply the best! Thank you Ecwid.

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use Ecwid from very beginning of its existence. Always easy to use, pleasant design, the greatest customer support.
Very responsive to customers wishes for new features and functions.
Love watching the company grow and product becoming better and better.
My customers like the shopping experience on my website as well.
Thank you very much.

Easy to implement and integrate

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love being able to sync my web inventory with my square reader and I enjoy the retaliative ease of use and powerful feature set of the ecwid solution.

Cons: I do not like the controls that they require you to use to embed in wordpress, easy but they make me nervous. Also an ecwid implented web site has a hard time passing scans by the cc verification company due to it being hosted on a different server, some of these control scan packages just don't get it.

Access to support is easy.

Sep 14, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Does what I want. Allows me to set up my shopping cart as I want it. Looks professional. Support team is knowledgeable and prompt.

Overall: It eased my high level of frustration I had with my former source and my unfamiliarity with the whole process.

I love this program

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's affordable, easy to use, fits seemlessly with my sites....ultimately a no brained. I also love the blogs with tips and ideas.

Cons: I only wish there was a way to create a "referral code" to credit referrals and offer discounts to those customers

Overall: Easy to use cart system that works with my sites

Great range of easy to use features, and nicely customisable.

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: ECWID is webbased and very easy to try and then to move on to a reasonably priced 'Pro' version.
My company has particular challenges with presenting our goods which means we needed to customise how the flow worked and needed ECWIDs help. They were always fast (we are probably talking of a response time measured in seconds rather than minutes) at letting us giving us the code to make the changes we needed and talking/ supporting us through the process.

ECWID has made it easy for me to make money through my website.

Sep 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most is that ECWID is a complete package. They have all of the services that I need to serve my customers and make money through my website. The shopping cart and catalog is nicely displayed and clearly organized. ECWID also has great support staff that responds right away and does their best to help.

Cons: I don't particularly like the font that displays on my product info in my website through the ECWID catalog, but I am not sure if it is because I have not figured out how to change it or if it's just the default font.

Overall: Easy to use shopping cart.

Beginner friendly but professional possibilities.

Sep 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and quick customer service. Ecwid was easy to add to my existing website pages and didn't have any finicky restrictions to suck money out of it's users.

Cons: It's lacking a few of the top tier functioning but there are always ways to get stuff done. Ecwid is catching up a little.

Pretty straightforward to build a store, with some neat functions for product categories.

Sep 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Pretty much ready to work, from the word go, with minimal configuration. There are some very neat way to organise products within multiple categories, to cater for different ways customers may browse for them.

Cons: It would occasionally be useful to have 'phone support during UK timezone office hours. It would be extremely useful to be able to display both the net (without VAT) and gross (with VAT) prices for products.

Overall: A better organised online store, with the ability to present product lines in ways customers would wish to browse for them, via multiple categories.

I am loving my new website. The fact that I can do so much on my phone is really great.

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly and very easy to learn.
The support is fantastic and very prompt
My website looks fantastic and clients are loving it

Cons: It is a bit pricey for me as I am paying in South African Rands. Our currency is poor against the US Dollar

Easy to use, great customer service, and good daily insights on trends, etc.

Sep 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customer service is dynamite! Any issue or question I have is immediately solved through their 24 hour, friendly chat service.

Cons: I hate that I have to buy apps every time there's an awesome new feature! I already pay a monthly fee for my business with the company and it's frustrating that simple things like creating "new" or "hot" features for my products has to go through a third party app that charges more money :/

Overall: The sleek design (and the ability to customize everything) is essential for my business as a visual artist. I love how I can create promotional discounts and give my collectors coupons to use at checkout.

Excellent service. Clear and easy to use and plenty of great assistance available.

Sep 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great Value for money.
Quick and easy set up.
Quick and easy to make alterations.
Excellent support.
Ease of use.
Informative regular Blogs.

Cons: It takes some time to work out the order discount vouchers. It does not seem that clear how to offer simple multi-purchase discounts that are customer specific (i.e. not available for every customer).

Overall: It made setting up my online business through my own website, affordable and easy.

I have now passed the one year mark with Ecwid - it is most likely the best thing I have for support

Aug 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It is consistent, clear and pretty easy to use once you have had a bit of practice. I enjoy using it.

Cons: I don't care for the new opening screen. It serves no function or value for me compared to the previous one.

Somewhat difficult to learn to use, but great customer service.

Aug 30, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The overall functionality once the customer service sorted out my issues. The customer service department is quick to respond and sort out issues and once I learn the use of the software it was multi functional.

Cons: Difficulty in learning to use, made it frustration to work with needing multiple contacts with customer service. The wordpress plugin doesn't work in all designer themes. I had one such theme and ended up embedding html code into a widget to get the store onto the page.

Overall: Quick collection on sales.

I sell PDF patterns online. Ecwid is easy to set up and I'm making sales without any headaches.

Aug 29, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was fast and easy to set up a professional looking store. Changes to the product info can be changed easily.

Cons: I found it a bit frustrating setting up my copy. It took a few times to change the font size and type I wanted. The line spacing was also hard to adjust.

I needed Ecwid to help with my PayPal situation.

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I find this software easy to use, and when you don't know what to do the customer support is awesome.

Overall: Ease of use, great customer support and the price was just right.

Ecwid integrated well with my website. It's is a great product and it have helped my business.

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Adding items that you sell is with Ecwid is easy . Ecwid also integrated with a number of payment processors.

Cons: When you subscribe to Ecwid via wix.com you do not get the chance to subscribe to some premium applications because off a wix.com unable to bill for the application.

holy-like

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Cost-effective, easy to use, quick to setup.
The app is constantly under updates and come up with great updates.
I'm participating as a reseller as well, although have not been active much, but i've got the privilege to see the difference between both the dashboard. I prefer if ecwid could roll-out every updates on reseller accounts as well and more frequent than it does now.

Cons: Starter site and user-controlled language translation.
I think the starter site can be advanced to have better look and having more themes to be chosen from.
We should be able to give to translation to our products and upload different images for different languages, similar to label editor app, but for catalog.

Overall: quick online product presence

Ecwid is a breeze to use!

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ecwid was very intuitive when I set up my online store. It has all the features you would expect to find, and things are explained in a way that the most basic user would understand.

Cons: The only problem I ran into was that I couldn't choose the exact priority mail option I wanted for my product; I was given one that was less expensive, so my customers and I end up splitting the cost of shipping.

Overall: Ease of use, more traffic to my store, more sales.

Ecwid makes starting and running an online store incredibly easy!

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how simple it is to use and I love that the product pages look clean and professional. I also like how easy it is to add coupon codes for customers to use.

Cons: I wish that the product description had a bit more ability to edit the information to make it look more beautiful.

Very happy with ECWID online shop!

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. It is simple in design so that anyone can use it. Live chat for immediate assistance has been invaluable.

Cons: Setting up the shipping zones is a little confusing but the online tutorial talks you through it.
It would be nice to offer a few courier options for worldwide delivery.

Overall: easy to use and update my online shop. I've recently added the visa option as payment as Honey&Rose now ships worldwide. I like the layout of the online shop.

Great Ecommerce Solution

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use, with lots of great features and versatility. It's a wonderful solution for both physical and digital products.

Cons: I wish there was a way to directly send the digital products or links to individuals. It would also be nice if the mobile app had a way to re-generate purchase links for when customers accidentally let them expire.

Quick and easy

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ecwid is easy to set up and get going without taking too much time. There are a lot of features that come with the free or basic plan.

Cons: Not always quick at adapting/adding new functionality (Amazon Payments?). I wish some of the paid features would come with the cheaper plans, but I guess they're in it to make money as well...

Fantastically easy setup, use, and integration. Everything you want in shopping cart software.

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's wildly easy to set up, integrate, and use. There are a bunch of features that make Ecwid easier to use, but not more confusing, and the support team is always clear, concise, and helpful. I love that the design is clean and eye-catching.

Overall: It's easy to use, easy to integrate, and budget-conscious in a big way. The support team is fantastic and my support requirements have been minimal. It's basically plug-and-play and has robust features that make life really easy.

Exactly what I was looking for: Wonderful Customer Service and a Great looking & Easy to use site!

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I'm pretty much able to do exactly what I want with my site. If I can't figure it out on my own I simply reach out to an Ecwid Representative via Chat and they always figure it out. One of the main reason I love this software is because it's so well put together.
I have looked over many store pages from well known brands to get a feel of what direction I wanted my online store to take. I'm beyond Confident and Pleased with Ecwids well Designed and Professional site.

Overall: Online store, Great Customer service, Tools and Tips to help me stay ahead of the rest! And Pretty easy to use:)

Wow, how can one describe ECWID's software? It's just amazing, World Class, the BEST of the BEST!

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I love about ECWID is the ease to have everything setup, whether it be on the website/s, or integration with my Facebook Business pages. It's just to easy, and everything works flawlessly. It really, truly saves one a lot of time. The whole process is just so smooth, and what really strikes one as one grows with ECWID, simple and user friendly the Shop set's up. From resizing of images, to setting up the different categories / products. There is just not Online Store Software as sophisticated, yet user friendly as ECWID!

Overall: To much to mention! Just LOVE ECWID!

Easy to use and embed e commerce application

Aug 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: 1. Easy to use compared to others I have tried.
2. You can start for free
3. Additional features on paid version are worth the upgrade.
4. Mobile app is great - paid version only
5. Good value, low cost
6. Minimal tech knowledge needed to use. Set it up and embed code in your site.

Saves so much time!

Aug 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have Zapier set up to transfer all the info from a Google form into my contacts when people sign up to the Limerick School of Acting. Used to spend hours doing this myself. So handy.

Cons: On rare occasions I get duplicates or no transfer at all. Because I can't afford the next plan up I can't reload jobs

Insane value for the price!

Aug 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So far, I haven't found a functionality that I want that isn't available, and I like the modularity of the software, allowing me to choose and pay only for what I need. It all works together seamlessly, and gets the job done without a lot of messing around. Plenty of options for reporting on very granular data about sales, abandoned carts, etc. as well as excellent customer support, especially in the form of regular newsletters with ideas to increase sales and just do a better job of maintaining your business all around. I especially like the way ECWID is constantly increasing functionality and offering more options to customize. This is just really good value for the money, and allows me to create a shopping experience I can be proud of.

Overall: I can set it and forget it, knowing ECWID is powering my online book sales, and I really appreciate being able to have such strong confidence in a product so crucial to my company's success.

Ecwid has made my home business easier to manage

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Does everything I want it to do Plus More. - looks great on my web page, is easy to use by customers and keeps track of all my sales.
This shopping cart is the best available and comes with first class customer service.

Cons: Not being able to alter invoice before sending to customer. I would like to be able to insert postage costs into invoice myself, either I can't do it on the rate I am on

Overall: More time , professional looking shopping cart, which enhances my web page and ease of using

Overall great software, easy to use and intuitive, no glitches. I especially like the app.

Aug 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Overall ease of use and intuitive interface. Easy to add/adjust your product descriptions and prices, easy to see where you orders are, easy to connect with credit card processing platform (I use Stripe), easy to adjust shipping rates. I especially like the app. You can print packing slip from the app, see which orders have not been shipped yet, mark them as shipped and it syncs well with the desktop version.

Cons: It seems like it takes a while to load the product page on the website which is connected to Ecwid. No integration with USPS to print a label, no option to send abandoned cart reminders.

Vendor Response

by Ecwid on August 21, 2017

Hi Elena, Thanks for the review! We do have a couple apps that can print live USPS labels so check those out in our apps section. And we just released a feature update to send abandoned cart reminders so looks like you can use that right away. Best, Jesse

Completely changed and organised my business

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is simple to use both for my company and the customer.
Once the product is listed and the SEO is filled out you can forget it as it does all the work from taking orders to sending out invoices plus just about everything else you can think of and more.
The support team are the best you will find.

Cons: There is nothing to dislike with either the software or company - If anything you should be able to edit the invoice before it is sent with all plans as with myself being a very small business and selling products with various sizes and weights, postage can only be calculated once the order has been placed and the cheapest shipping quote has been researched.

Overall: Made my site easier to manage and maintain. Most of my small profits go to helping sick and poor children and this software saves me time and is easy to use from the customers benefit as well as my own now that I am retired.

5 Stars-- all the way! Features & functionality, Value for money, overall quality, Customer support

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I personally call ECWID as Easy WID, because of its ease of use. Great customer support. When I have some issues, their Customer Service Staff is always there to help me.

Cons: I have not encountered any "cons" about ECWID, except that the Software caused my Android phone to function slower, so I had to uninstall it from my mobile.

BEST EXPERIENCE .. BEST SHOPPING CART SOFTWARE OUT THERE

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1-Ease and Functionality 2-Stellar Customer Service 3- Always innovating : I have been using ECWID for BOTH of my businesses for the past 4 yrs..and I LOVE how seamless it is

Overall: My customers are able to purchase seamlessly and with ease. Its easy to edit and design the site to my personal taste..

Ecwid has been a great product for us. Very easy to implement but flexible enough for our needs.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love having one store that integrates into all four of our websites. Ecwid was very simple to integrate with wordpress and I love the features such as shipping calculated by USPS shipping rates, so I don't have to worry about "guessing" on S&H costs for products. I also really love the mobile app - I can ship products and notify the customer real time with their tracking number right away. It also integrated with my PayPal account without any problem.

Cons: No negative comments come to mind at this time. If anything, I would love to see all custom invoices for the Venture plan. But, that's pretty minor!

Overall: It's very user friendly, easy to integrate with my websites, and flexible enough to meet our store needs.

Great, Lightweight Third-Party Shopping Cart

Aug 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: The ease of use is definitely its best quality in my mind. If you only have a few products to sell or a lot of products that are fairly simple, I think you'd be hard-pressed to find a better cart for the price. It's embed functionality is also spot-on.

Cons: My only wish is that their reporting functionality was a little more customizable, and that order spreadsheet exports would include payment processor transaction IDs. It's possible that I've just missed this in the app, but I don't think so. Very minor issue compared to the major advantages of the software.

Overall: Made it possible for us to quickly and easily launch ecommerce functionality on our site at a great price point. Very happy with the product!

Amazing value for money, and we were set up and running in 2 days

Jun 14, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We started out needing a very simple way for customers to pay us electronically, and in the past we were depending mostly on receiving checks by mail, which added a couple of weeks of processing time to the entire transaction. Using Ecwid was a breeze and we set up a checkout on our website in only 2 days, and this has helped streamline processes and also increase our customer reach significantly.

Cons: This is perfect for small businesses and startups, but there is a limit on how much functionality you can get once you go way beyond a simple one website business. However, for the price, the value and convenience has been incredible.

Simply the Best eCommerce Application

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Lightweight interface and easy to use. Store can be imported into any existing web page.

Overall: Ecwid is simply the best eCommerce system. There is everything to like about it. The admin interface is lightweight: functional without heavy design. Horizontal ribbon menus at the top of the page provide easy access to store setup and product entry. Learning the system doesn't take much time.

A template is initially created for a group of like items/products that includes details about the item. Using the template, each item and details are entered into the database. Items can be added to a category, much like sorting, and items can be in more than one category. Ecwid has made sales easy! Many payment options are built in, and the storekeeper can offer the buyer choices. Multiple carriers and shipping methods are built in, including in-person pickup. The sales dashboard provides two views: a collapsed and an expanded view for each entry. Storekeeper can view sales activity at a glance.

Ecwid wants it clients to be successful, and they are so helpful. Informational emails are sent to clients with articles, research, and best practices for ensuring success. Methods of support include knowledge database, email, phone, and chat. Staff listen to the voice of their clients and continually improve the software and add new features.

Ecwid is a great value! A free store can be created and Ecwid will never delete it, although without a paid plan functionality is limited. One can't expect them to give their product away. They offer pricing categories to meet business needs, and the price is worth the investment!

Recommendations to other buyers: Purchase a paid plan. The software is worth the price.

Good quality storefront

Feb 22, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The software is very customizable. Easy interface with cc processor. No complaints. Its a great alternative to Shopify which is getting pretty pricey. It would be great to see some better options for wholesale businesses like myself.

Easy to use for customers

Nov 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: Edwin is easy to use for customers & looks good, it's simply laid out & intuitive. The control panel is very straightforward & makes the whole process simple. Any time I need help the online chat is immediate & my questions have always been answered.

solid shopping cart solution

Nov 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: very solid ecommerce shopping cart solution for your online business. It provides excellent customer service and key 3rd party plug-ins to make your business run smoothly.

Great product

Nov 05, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: CPSA has been using Ecwid for a while now and we are very happy with the product. The only thing I would like is a little bit more customization on how the page shows up on our website. Other than that we haven't had any issues.

Excellence!

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Amazing experience, easy to use as well as to find product. I definitely recommend it the software works perfect. The new updates to the site have improved the performance greatly

Swag store set ups

Nov 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: I have found this product to work pretty well for my small business. I create apparel type products for individuals in various organizations and teams. By setting up a general swag store with different categories for each group, these individuals are able to place orders directly by clicking their logo to open their store. I set order deadlines for each group , and can do multiple orders at one time if needed. I have found adding products and categories is quick and easy!
However, I would like to be able to offer discounts in my various categories, maybe to one category, but not all at any given time. I am unable to figure our how to do that.

Ecwid is by far the best company I have worked with since starting my business!

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The way they have everything setup to make it easier to quickly ship out products.

Cons: I've never experience anything when dealing with Ecwid

Overall: Ecwid made it so much easier for us to start our business without hardly knowing anything about website designing or dealing with a website for a matter of fact. Right from the beginning it was really easy for us to understand how it works compared to other company's that we have dealt with before and the best thing about it was the step by step process that they have set up for first time users. Thank you Ecwid for helping my company grow in ways in couldn't imagine.

Recommendations to other buyers: Make it more simple for you and your business to grow by choosing Ecwid

My honest opinion

Nov 02, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: Overall generally well, but it lacks the individual support most companies that first start using Ecwid need.

Easy storefront

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Building a storefront powered by Ecwid is very easy to do. Easy to modify. The customer support is top notch.

Hard to Customize

Nov 02, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Really difficult to use Ecwid for more than just a simple website. Wish it was easier to customize and the custom support could answer more quickly.

Ecwid you rock

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: We have 4 Ecwid based websites.
Love how easy it is to work with them. Just wish there was a way to "tie" the four platforms together so that when we add or change something to the one site, it would change all four sites.
Also if you own multiple ecwid platforms, where is a multi-user discount.

Easy to use

Nov 02, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We like Ecwid and use it in several stores, the customer support is excelent! I wish there where some new feautres like tags for Products as SALE, NEW, HOT, LAST ITEM, shown in Product grid. Thanks

Excellent software that lends itself to total customization

Nov 01, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: For the price, this shopping cart is amazing. What I like about it most are its options. I personally needed a shopping cart button, not a store. And when I noticed I could embed the button right onto my website and then have an awesome looking fully loaded shopping cart pop up for the shopper to see I was sold. You can get rolling really fast and then take some time reading all the help areas they have (and there is alot and it's EASY to understand) to customize functionality, buttons, colors, etc. Their customer service is phenomenal. I can jump on chat anytime and there is someone there to walk me through what I am trying to figure out. I have been SUPER impressed with that. So many other carts direct to to forums that are just littered with information you cant figure out. Hopefully my business continues to grow and I can upgrade to one of the bigger plans with even more bells and whistles!

Excellent Value

Oct 31, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Ecwid has allowed our company to easily manage and sell 400+ items as we have an extensive catalog. The ability to add apps has also improved the functionality of our website and has allowed us to be transparent to our customers. Such a great shopping cart, that our customers find easy to navigate through.

Up & Running within a few minutes

Oct 31, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Scalable
Reliable
Easy integration

Cons: Limited features

Overall: The ECWID service for integrating a standalone shopping cart is absolutely perfect for starting and growing a e-commerce company. The service is 100% reliable and scalable, providing you the confidence to focus on other tasks. Our company www.VitaHound.com started with ECWID 6 years ago and we have never had an issue, nothing, zip, zero, and everyone knows the stress when your site has a problem.

Great - a couple minor improvement would make it phenomenal!

Oct 31, 2016
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cost effective, easy to use, customizable

Cons: The cart is clunky, especially when displaying a store & a single product on the same site. The imagery on products is very small, a little awkward for single products, would be nice to have some options here.

Overall: Overall I love the platform and the ease of use.... The only real challenges I have had is with single products vs the entire store, the cart functionality is clunky. Some customization options on how the check out process works would make is flawless.

Recommendations to other buyers: Thanks!

Great Online Store

Oct 31, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to use and customize according to your personal preferences.

Cons: There are a few things that would be nice to have the option of changing without needing to go in and insert the code manually. I am able to figure it out eventually, but for someone without the knowledge of computers may not have the same experience.

Overall: It's pretty easy to use. There are some added functions that would be useful to have, but they are already being discussed in the forums.

Good Beginner Program, Needs Some Standard Updates

Oct 31, 2016
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: We've been using Ecwid for 2 years, and it's been a great introductory program for our online business, due to it's reasonable pricing structure, and migration with our Wix website.
Their support team is fairly prompt and helpful. However we had to hire an outside rep to make some customization to our platform, and they reported some difficulty getting information from the Ecwid team.
However, there are a few updates that we really need, and should those not happen in the near future, we'll have to migrate over to another provider in the new year.

Great software at an affordable price

Oct 31, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to set up, integrate and use on a daily basis. It is pretty affordable given the features.

Cons: I wish there were more options for promotional coupons, specifically restricting free shipping codes to specific regions/countries or zones.

Overall: I started using Ecwid in 2012 when I was starting a webstore for my business. I've never built a website before and was able to figure out how get Ecwid integrated with my site with minimal effort. I've done over $250k of business through the website over the last 4 years, all with a minimal investment.

Good Value

Oct 31, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use

Cons: Shipping is a little cumbersome.

Overall: Very good value for your money. Simple and easy to use. Upload and stock management are easy to cotrol.

Early Adopter Loves Ecwid

Oct 31, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of Use, Cost

Cons: Limited import/export feature

Overall: I have been an Ecwid user for over 5 years and currently have two stores and soon will have a third. Ecwid has been very easy to setup and use. The plugins available help extend the built-in functionality. The are a few features that need improvement, specifically importing and exporting that would greatly enhance Ecwid, but overall a great value for the money. By the way, in the last 5 years my stores have had over $500,000 in sales.

Ecwid the eMarketer's Dream Product

Oct 31, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have been able to integrate Ecwid into my online webinar business. It was easy to implement and to modify.

Excellent All Round

Oct 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Professional appearance, ease of use, excellent support, countless features

Cons: Would like to save a bit on the monthly price, but to be fair it is reasonably priced so it wouldn't be fair to complain.

Overall: I needed to update our online shop - choosing Ecwid is one of the best decisions I've made. It looks fantastic, while easy to use. The support is always friendly and helpful. Additional features and apps are also available to cover every requirement, from online chat boxes, to product reviews. Maintaining and updating the online shop is not only easy to do now, it's an absolute pleasure. The system is always stable and responsive. There is also an app so that you can monitor and manage apps on your android/iphone, keeping your customer up to date with their order while you're out and about yourself, with other automated emails so you can easily keep your customers up to date with their order. Since promoting the site, there is already a significant increase in online orders. I'd strongly recommend Ecwid to anyone who is looking for an easy to use online shop with tons of features, excellent support while being very reasonably priced.

Ecwid was a quick solution

Oct 31, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: I had a cottage industry making stencils and selling direct but as my client list grew my need for a store increased. Being of the older generation, coding a store was not an option. I did a google search and found Ecwid. I picked ecwid because it interacts with FB which is where the majority of my business is based. It was easy to set up, it takes paypal...with issues at times, overall it does a good job.

What I like: Easy set up, Great customer support, paypal payments, seems great for the USA, code to change look of store.

What I don't like: My store has a USA address but I deal with the EU also so that creates an entire new list of problems for my EU customers. My biggest issue is that I can't have a record of when the order was shipped unless I save all shipping notices. When dealing in the EU, there is no shipping options other than USA ones, there is no option for bank transfer in the EU. I have to take the order in Ecwid but then create a new invoice in a database. It is double work for me.

Overall I am happy with Ecwid and the customer support is great. For my EU customers it would benefit me to find a different host company.

Just exactly what we need!

Oct 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Since the first day of using ECWID, I am happy with it. Especially the option to offer automatically delivered Downloads suited us very well and distinguished ECWID from the previous Shopsystems I have used. Also there customersupport is really friendly and they are more flexible to help solve indivicual issues, than other companies I encountered! Overall, I really can recommend them.

Happee Dawg provide by Ecwid

Oct 31, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very user friendly

Cons: Not being able to customize every part of my store, without being charged a fee.

Overall: Ecwid is a great option if your looking for a fast and easy online store, the customer support representatives are knowledgeable and always ready to help.

Quick start. Low Risk. Best Performance.

Oct 30, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ready-to-use solution. e-commerce in few clicks.

Cons: Expensive add-ons.

Overall: Best solution for quick start of your e-commerce. You can make it without any IT skills. Very good support, all shipping companies are supported.

THE BEST ecommerce site EVER!!!!

Oct 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EVERYTHING!

Cons: The software seems to be slightly dated

Overall: I've been with Ecwid for a few years now even before they had a chat line. There's never been a time they didn't deliver THE BEST customer service and/or knowledge. They have even gone far and beyond their duty assisting me with my website development.

They're always patient, eager to getting your solution resolved, follow-up notifications regarding your previous conversation with them, sending new product alerts, etc.

I would give them 10 stars if that was an option. Yes, I would recommend Ecwid to anyone 100%!

Recommendations to other buyers: Keep up the GREAT WORK!

Thanks for building this software

Oct 30, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Facebook connection

Cons: Unable to make more customization

Overall: I just wanted to say thank you. Thanks for all the support you give during these issues in the support message. Even when I don't ask questions on my own, I learn a lot from reading your suggestions to other users.
Your product is affordable, I love the customizations I can do with it, and it works. I've been a customer of yours for years. Thanks for doing what you do, thanks for building this software, and thanks for the help you give.

Good Value, Integration with Clover

Oct 30, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Comments: We use ECWID for online sales for our restaurant. It has a pretty good integration with the Clover POS, which is key for us. Sales are updated in real time and we don't have to maintain a separate accounting system for online sales vs. in-store sales.

Easy To Use Shop

Oct 30, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of installation and use

Cons: Limited features (discount options and shipping options)

Overall: We have used ecwid for a few years. It was very easy to download and install on our website. There have been a few features that we wish we had (I.e. Different options for discounts) and a few features that are difficult to figure out (I.e. Shipping options). However, overall we have been very happy. Ecwid integrated with our Facebook and is mobile responsive. Great option for a small business.

Easy to use and navigate

Oct 30, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, admin interface, front-end checkout flow

Cons: Searching forums for answers to questions/problems

Overall: I have been using ecwid.com for several years now. It is my preferred shopping cart to use, especially for online stores that do not require any complicated, custom features. The administration interface is intuitive. On the front end, the shopping and checkout process is easy for the customer to use. There are many plug-ins available from ecwid.com, and their third-party contributors, to extend the functionality of the standard shopping cart too.

great program

Oct 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: this is great, wow. what a great program. does everything i need. I love it. I would recommend this to anyone. Thanks.

Great for a small business

Oct 30, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to load new products to store.

Cons: The search options need to be more broad - not a specific match. Lack of live customer service in the past.

Overall: Ecwid has grown with us during the start up of our online boutique. This is a great storefront for a new business on a limited budget.

Incredibly awesome way to start your revenue stream

Oct 30, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use

Cons: Reports and sales analysis

Overall: I started an online high-end Mercedes ignition control remanufacturing business about a year ago. ECWID has flawlessly handled my customer's orders from around the globe .

Ecwid is the Best!

Oct 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great Value for Money
Great Functionality
Great App

Cons: Prefer nicer store designs and more color options etc..
Would like a cheaper alternative to the 360 degree option.

Overall: We love Ecwids features and value for money! We use the App regularly. Its an amazing product for the price!

Recommendations to other buyers: no

Most of what I think i need.

Oct 28, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Editing from mobile phone. Hate sitting in front of computer and waiting till I do to .a key changes.

Cons: Not all screens are set up to be used on mobile meaning I have to pan screen alot.

Overall: Good support but wish a few more functions for selling to big business were available. Love the easy card payment setup.

Ecwid Blog Emails provide timely advice appropriate to my need at that specific time.

Oct 28, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Ecwid Blog Emails come to my Inbox at a rate I can handle, for me to analyze and apply to my online SIDS prevention store.

We started in 2004, as distributors for a New Zealand SIDS prevention company, with a single-developer, online store integrated into our website. That store had a user forum for support issues. In June of 2015 I asked a local website upgrade specialist his recommendation on what store I could move to. His immediate response was Ecwid. Without much research into it--with complete faith in his insistent recommendation--I made the move and installed the store myself into my recently upgraded to Joomla site.

The initial installation and upgrade to the VENTURE plan went like a breeze. I did everything myself without the help of anyone but occasional Ecwid support for minor issues. I connected to both PayPal and Authorize.Net payment methods quite easily. Our store was quickly up and running.

All along the way as our business proceeded, the Ecwid Blog anticipated our need by providing tips and insight to not only their own store, but also landing page optimization, advertising budgeting and withstanding price undercutting by competition.

At first my business expertise was only my own instincts. Then my expertise was from classroom sessions by startup organizations. These startup sessions were broad and rarely tailored specifically to my needs. The Ecwid Blog Emails in my Inbox are very appropriate and timely next-steps for me to take to improve in some very specific ways the standing of our business. Even when I am busy, I look forward to reading them when they come to see what next I can improve, so I can put that step into my schedule.

Thank you Ecwid for such a wonderful and versatile platform, and also the business assistance along the way.

My `not perfect¿ score for Ease of Use is because I did not take a look and observe the effect of a parameter change I made before going on to another setting. My fault, not Ecwid¿s.

A couple of months ago we upgraded to the BUSINESS plan in order to separate the sales of our two inventory locations, New Zealand and the USA. The stock is relatively infinite in New Zealand, but we were frequently overselling our limited USA stock because both locations were shown as infinite to our customers. Thank you Ecwid custom development for separating our inventories shown to our customers.

Six Rivers

Oct 27, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great product. As a non-profit we could use an open-ended value for donations when supporters want to determine their own contribution amount..

Entrepreneurs Favorite Tool

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Lean & easy to use

Cons: I would add a few more features, but I am glad that when they do ad new applications,they work from the start.

Overall: We love the easy clean set up. No need to hire a web site designer. The shopping cart has performed smoothly and effectively. Edwid was easy to transition to from a different shop cart the software is quickly learned as it combines common sense with clean and clear design.