Who Uses This Software?

Small and medium merchants and entrepreneurs who want to quickly sell on any website without hiring a developer.


Average Ratings

367 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month
    See pricing details
  • Pricing Details
    Free forever plan to get started and 3 plans with more features as you grow
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Ecwid
  • www.ecwid.com/
  • Founded 2009
  • United States

About Ecwid

Ecwid is a hosted cloud commerce platform used by over 1 million merchants in 175 countries and offers the easiest way to add an online store to any website, social site or multiple sites simultaneously. With Ecwid, you get everything you need to start selling online in minutes. Easily embedded into any web presence and leading POS systems, you can market, merchandise and sell products and services with mobile management and point-of-sale integration anywhere at any time.


Ecwid Features

  • Abandoned Cart Saver
  • Catalog Management
  • Credit Card Processing
  • Discount / Coupon Management
  • Inventory Control
  • Product Configurator
  • Product Ratings / Reviews
  • Refund Management
  • Returns Management
  • Shipping Management
  • Tax Management

Ecwid Reviews Recently Reviewed!


Ecwid and their blog posts have provided the platform and training to be effective and competent.

Nov 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Ecwid online store gives me the ability to sell my product to both the USA market and also to the global market.

Custom development helped me set up tracking the amount in my limited USA inventory as well as sell from the relatively unlimited inventory drop shipped from New Zealand.

Ecwid helped set up a subdomain of my own domain name to point to their Starter Site. The Starter Site is currently hosted on Amazon's servers while my website is hosted on another server.

~~~~

Ecwid's blogs have guided me systematically through both the steps necessary to utilize fully their store platform, but also the particulars of running a small online business. (payment setup, LLC's, Instagram photo Apps, Google Shopping, Google AdWords, how to find legal advice and tax advice, to name a few)

Cons: I can only find one bugaboo with the software platform:

Since my shipping comes from two sources, I do not use an Ecwid sponsored shipping App but the USPS Click-'N-Ship website itself to generate labels. The tracking numbers copy/pasted into Ecwid for the USPS shipments have not yet been clickable to the USPS.com website for the customers to see the progress of their orders. Of course, the NZ orders come by First Class mail, so they naturally do not have tracking but only dispatch dates which I also copy/paste to customers.

~~~~

Not sure if it is because I am fully up and running the online business with the Ecwid Store, or there has been an actual drop in the amount of work on the part of Ecwid to provide me with helps, tips and business advice through their blog posts. But I have noticed a marked decline in the once plethora of insightful help the Ecwid blogs had been providing me.

~~~~

All in all, I am quite happy with what Ecwid provides in both the store software platform and with their blogs in the help in getting me up and running.

Overall: The Ecwid platform is easy to use on the day-to-day business end of things. It is also quite adaptable to custom tweaks, most of them being for free, but some major tweaks can be made through their development team.

I am continuing to use Ecwid, and hope to be using it for some time into the future.

Ecwid Blog Emails provide timely advice appropriate to my need at that specific time.

Oct 28, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: Ecwid Blog Emails come to my Inbox at a rate I can handle, for me to analyze and apply to my online SIDS prevention store.

We started in 2004, as distributors for a New Zealand SIDS prevention company, with a single-developer, online store integrated into our website. That store had a user forum for support issues. In June of 2015 I asked a local website upgrade specialist his recommendation on what store I could move to. His immediate response was Ecwid. Without much research into it--with complete faith in his insistent recommendation--I made the move and installed the store myself into my recently upgraded to Joomla site.

The initial installation and upgrade to the VENTURE plan went like a breeze. I did everything myself without the help of anyone but occasional Ecwid support for minor issues. I connected to both PayPal and Authorize.Net payment methods quite easily. Our store was quickly up and running.

All along the way as our business proceeded, the Ecwid Blog anticipated our need by providing tips and insight to not only their own store, but also landing page optimization, advertising budgeting and withstanding price undercutting by competition.

At first my business expertise was only my own instincts. Then my expertise was from classroom sessions by startup organizations. These startup sessions were broad and rarely tailored specifically to my needs. The Ecwid Blog Emails in my Inbox are very appropriate and timely next-steps for me to take to improve in some very specific ways the standing of our business. Even when I am busy, I look forward to reading them when they come to see what next I can improve, so I can put that step into my schedule.

Thank you Ecwid for such a wonderful and versatile platform, and also the business assistance along the way.

My `not perfect' score for Ease of Use is because I did not take a look and observe the effect of a parameter change I made before going on to another setting. My fault, not Ecwid's.

A couple of months ago we upgraded to the BUSINESS plan in order to separate the sales of our two inventory locations, New Zealand and the USA. The stock is relatively infinite in New Zealand, but we were frequently overselling our limited USA stock because both locations were shown as infinite to our customers. Thank you Ecwid custom development for separating our inventories shown to our customers.

Best and cheapest e-commerce for beginners and startups

Oct 20, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Flexibility and reliability.

Cons: Customisation in visual terms.

Overall: I've been using Ecwid for about 2 years already and I can say that it's one of the best solutions for e-commerce that you can find. It has some reasonable prices if not free, if you're selling up to 10 products. For startups like me having no fees for few products was a God send. The interface and set up is one of the fastest and easiest to get accustomed to.

They've also improved many features in these years, with better UI, payment gateways, taxes, multi language, Encription, Invoices, notification e-mails and so on. To be honest it's almost on par with Shopify and probably if they continue to improve the visual customisation might become one of the best out there.

The only drawback so far is the level of visual customisation they offer through their interface, so that you customise the colors, buttons and so on with the rest of your website. Now you do most of the stuff through CSS, although they have also some 3rd party add-ons to make visual adjustments faster, but still, I'd like something integrated and less time consuming to make my website look as one. Once they solve this issue, I think they'll cut a big share of what Shopify is now.

Give Ecwid a try as it's worth every penny.

Recommendations to other buyers: Build your own customisation tool so that it's easier for clients to integrate the shop into their website visual palette and style.

Fantastic Shopping Cart

Oct 23, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: Very clean, intuitive interface.

Cons: Too few options for shipping for individual products - I'd like to be able to customise what options are available, and restrict locations some items can be shipped, rather than everything using the same global options.

Overall: When offering paypal buttons for items on my website became too fiddly to work with, I researched shopping cart options that easily integrated with multiple websites and Facebook, and after trialling a few, decided that ecwid suited my purposes best. I haven't looked back!

Ecwid has hands down been the easiest, most intuitive shopping cart system to work with. The interface is excellent - for the most part it is clear where to find what you need, and if you do need extra help, the Support pages tend to answer anything you need to know, and there is an online forum for help from the developers.

New features are constantly being rolled out, which keeps making it better and better. I absolutely recommend ecwid to anyone looking for an easy-to-use, cost effective and feature-rich shopping cart.

Recommendations to other buyers: Their free forever plan is a fantastic way to get started, so you can try it and see if it is for you without any time restraints. I started with that, and moved to a paid plan a number of months later.

Fun, Functional, and best of all- painless!

Oct 21, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The pull down menus to set an orders status is super helpful and I love that customers get the updates into their inboxes to know I'm working on their stuff!

The storefront was easy to integrate onto my website and is clean cut and easy to browse.

The image loading process is painless as well and I like the ability to create an album of images, as well as for massive, multiple loads of merch, you can directly copy one listing and alter it slightly- SO HELPFUL and saves me so much time!

Cons: The international shipping, while abundantly bursting with options- can almost be too overwhelming at times.

Overall: I love Ecwid. First storefront I've ever used, and as somebody who personally despises trusting 3rd party with my merch- I get the hands on experience I require with a wonderful site that keeps track of my orders, is easy to update, and makes selling online more fun than I imagined it could be. You can't argue with the low (and size optional) one time monthly payments either- super affordable and incredibly fair for the tools you're given here.

Thank you so much!

-Alli White

Shopped around for an awesome shopping provider

Oct 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Loading speed. Good design. Shopping cart can be respawned anywhere easily. Ease of use & features including share buttons, shipping calculated already, easy product uploads and editing etc.

Cons: Needs a free upsell app. eBay integration is not yet available for eBay Australia. I had lots of difficulty integrating with Adwords.

Overall: Hi, I first joined ECWID back in 2011 after shopping around and discovering their innovative approach to shopping cart software. The price is very competitive and being able to build my business across a number of different websites simultaneously by the unique ability copy and paste your shop code to any website page anywhere really won me over. Since then they have not let up with a feature set that grows and grows it seems every week. The customer service / support was always good but honestly in the last year or two has begun to astound me. My only reason for 4 stars for value for money is that some of the add-on app features that you have to pay extra for I'd like to see for free. That being said there are plenty of very very good and useful free apps. Just check out some of them out at my webstore store at www.mobilesafety.com.au :)

Insane value for the price!

Aug 22, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So far, I haven't found a functionality that I want that isn't available, and I like the modularity of the software, allowing me to choose and pay only for what I need. It all works together seamlessly, and gets the job done without a lot of messing around. Plenty of options for reporting on very granular data about sales, abandoned carts, etc. as well as excellent customer support, especially in the form of regular newsletters with ideas to increase sales and just do a better job of maintaining your business all around. I especially like the way ECWID is constantly increasing functionality and offering more options to customize. This is just really good value for the money, and allows me to create a shopping experience I can be proud of.

Overall: I can set it and forget it, knowing ECWID is powering my online book sales, and I really appreciate being able to have such strong confidence in a product so crucial to my company's success.

Highly Recommend Using Ecwid as a Tool to Increase Sales

Oct 22, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use. Great on social media and e-Marketplace.

Cons: Design options.

Overall: We use Ecwid for our document services business. Currently, we utilize Ecwid's Store on our website and Facebook. Ecwid has helped increase our revenue by ensuring an efficient purchase experience for our customers. What is great about Ecwid is that they offer a FREE version which allows up to 2 categories and 10 products to allow your business to grow. Design is limited in FREE version. We like the SKU and description categories that help us determine our target markets. Other bonus features include setting up the automated customer notifications and various payment options which include credit cards, checks, Paypal, e-check, and several other payment options. Once you have built your customer base, you can expand to add more products and increase your sales with Ecwid's Premium version. The Premium version is packed with added benefits of automated tax at check out and adding of E-Markeplaces. While the design features are somewhat limited, the overall benefits outweigh any possible pitfalls. We highly recommend using Ecwid as a Tool to Increase Sales.

Great shopping cart for multiple items to sell

Oct 20, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: all the extras that allow me to make each item for sale easy to buy, customize and ship, while keeping the client happy and informed of what is happening with their order.

Cons: Searching for items on the back end means I have to be very specific with my word choices. And if someone doesn't follow the pattern set for how to categorize the items for sale, finding them to enable or disable can become a chore and/or mean a lot of unnecessary files/items on the site that should be eliminated.

Overall: My bakery sells multiple versions of the same cookies and bars. This cart allows us to make all the choices clear to our clients, price them accordingly, add shipping choices, add comments, pics and other great behind the scenes parts that make our store amazing to the outside and easy for us to manage on the kitchen side. Highly recommend it!

Recommendations to other buyers: Plan out what you want to sell, how to label it on line, and any subcategories you want before you start entering items for sale. Helps the IT staff from not repeating and fixing mistakes.

Good but doesn't Interface with every web creator

Oct 20, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: That is easy to follow the process of an order from processing to fulfillment

Cons: If you sell on a made-to-order basis, there is no way to go and see how many of that item you ahve old over time without manually counting up from the orders. Should be some kind of feature that allows you to view how many times a partcular items has sold on the back end, where you edit the item maybe? If you don't keep an inventory, then there is no way to track and I can't show an inventory because my products are custom and people will think they are in stock and ready to ship, when really they must be created once the order is place. It is misleading to the customer if it says instock.

Does not interface with Facebook to where facebook shows the shop on the business page front. You have to click on a tab or button to get to the storefront. Shopify shows up on the main page of business pages.

Overall: I wish there was more interface with Wix. If Wix is allowing users to use the ap, they should also have access to the full functionality of ECWID aps, such as the Multiple Promotions at once feature...otherwise we are happy with the ease of use.

Ecwid Understand small businesses needs

Nov 02, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the software meets most of the needs to establish and run an e-commerce business, I can't say it is "The Perfect software " because there isn't any". I like the simplicity of building the store, connect with third-party provider in the area of payment, shipping, etc. Also I very much appreciate the customer service proffissinalism in handling the customers issues .

Cons: 1- store design and layout

2- the entry of product takes a long time, especially if one deal with hundreds of products, you have to move from page to another

3- it will be nice and very much help if some of the priced add-ins added to the software as a basic element of the software

4- the language used in the FAQ and assistant is not some time clear enpugh

Overall: It is great experince , I like it , and I am sure that if i am starting a new store as I planned , it will be only with Ecwid

Early Adapter of this Rock Solid E-commerce Platform

Oct 21, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reliability. Never been hacked, never lost service. Rock solid platform. Finally transferred by shipping to an add-on (Shipping Easy) and it has taken much of the manual work off of my plate. Order comes in to my cell phone. Print out the invoice and do the fulfillment. I also like the digital download capability.

Cons: The only feature I miss is order editing. But that is because I have not upgraded to that level of service.

Overall: I started with ECWID a few years after it started. Because of that, I am on the legacy plan and have not upgraded to access some of the advanced features, particularly order editing. I have never lost data, never had a service interruption. It integrates well with my Joomla website. I don't plan to ever change platforms. It is a great service

Recommendations to other buyers: Just like any piece of software, new can be challenging. My advice is to just start adding products, features like categories are valuable to product search, but can be implemented later.

Ecwid have almost all you need

Sep 19, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With Ecwid I can use the software everywhere, standalone or on any web site. Its rich customization possibillities and application features makes its very useful and flexible.

Cons: I miss the multilanguage features that some other competitors have on product and category level. It would be nice to have up to six languages (self defined) where one of them should be the default if the end-Customer have a language that is not defined. Multilanguage support in Ecwid is limited to Ecwids labels, and I can't specify additional language on product/category level.

Second, I miss the invoice integrated option to one or more Swedish players such as There are API's to program such integration, but it would be easier if it was already pre-built.

Overall: My Company has sold items for some years using Ecwid, and we have 3 subscriptions (stores) running with different content.

Makes shopping cart placement on any site easy

Oct 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I own a small on line store which is attached to my website on the internet

I am not a website guru but can do a little design using a common web program

Getting a website is the first step then you have to get a merchant bank account so people can buy things from your site and you need a service to transfer the money from their credit cards to your bank account + you have to have away for the people to put what they want to buy in a shopping cart and have a way for them to check out. It is all very confusing and for a lot of people overwhelming. With Ecwid if you have less the 10 items their service is free and there4 is enough included to open a pretty neat little store and they will handle almost any type of payment including Bank wire, any credit card, paypal currency exchange the list goes on for free

They have many shipping options and they keep your client informed via e-mail and keep excellent reporting to you of all your clients purchases and their needs which saves a lot of time for other business related matters that come up everyday. They now have phone help with really great people and we all need a shopping cart in our stores anyway they have excel and transfer and quicken.

Our little store added a few items and we went over the free requirement and now pay for the service which gives use the ability to provide discount coupons to our spacial customers and have sales just by creating a discount coupon and marketing it on our website, you can create any type of discount on any item for any period of time with just a few clicks it is super easy

In the last few years our little store went from $600.00 per month to around $4,000.00 per month we carry less then 15 items. We believe in part by the simple design of our website and easy checkout with Ecwid

We checked around and compared cost of shopping cart providers and this was very reasonable and the people really want to help you, so we would say give them a try the first 10 items are completely free to use their services and they have tons of ways for first time users to promote your store and again a lot of it is FREE

Capterra loader

The support/customer service is second to none

Nov 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's simple to understand when you start, and then quick and easy to update. Sometimes there's a new technical thing I want to try and when I don't have time, I go on chat. They answer fast and have always been able to help - they know what they're talking about and make me feel valued. Also there's a lot in their app market that's really useful - integration with mail-chimp for instance, is great.

Cons: Nothing really. If I don't understand I go to chat and get help. The only thing would be I wish chat was available at the weekend as that's often when I have the most time to updated my services.

Overall: ECWID tailored a code for me last year, so I could produce special discounts and this was a good experience not just for me, but more importantly for my customers. I have received many compliments on my store from my regulars.

An Excellent, Light-Weight Shopping Cart Tool

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Our organization chose Ecwid after much shopping around. We needed to deploy a shopping cart quickly that would allow us to sell a handful of products. The trick for us was that we also needed to integrate the cart into our highly-customized website and into our contact database systems. Using Zapier and few small tweaks to the widget code, we were able to accomplish all of the above on schedule. It has been a wonderful tool for our needs.

Pros: Incredibly intuitive and easy to use and implement. Lots of out of the box widgets, styling and customization options. An extremely good value for the money.

Cons: Does not have all the bells and whistles of a more robust shopping cart solutions, however, I think this should only be a deal breaker for larger organizations or sites that need to manage more than a couple hundred of products. I also think that some of its export functionality leaves much to be desired, namely that it doesn't include Auth.net purchase IDs in the export, but we've been able to work around it.

I have been with ECWID for 3 years now and have not one bad thing to say - they ROCK!!!

Nov 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use. Lots of extra add-ons to make the customer experience so much more interesting. It makes my website very user-friendly - I get a lot of feedback in that regard. The customer service is like none other I've ever experienced. They have never not been able to sort a problem out and are very prompt with their responses.

Cons: I feel there needs to be an additional plan between venture and business. There is a HUGE jump from 100 products to 2500 products. I have about 300/350 products in my catalogue and cannot afford business plan - so am continuously having to delete and add products so that all 300 get a "turn" on my store.

Overall: Makes my online store extremely user-friendly. I am an amateur web designer and managed to get my store up and running in 2 ticks.

Great for Seasonal business, Highly customizable products, handmade products

May 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: I've been using for 5 years. unlimited product options for product customizations. You can add LOTS of product photos to each product. FREE FOREVER, not just a free trial. So you can test it out for free for as long as it takes you to learn. You can upgrade and downgrade your plan whenever you want and as often as you want so it's perfect for a seasonal business. The BEST solution I have found for a handmade business. Using WP plugin currently and have also used imbedded on other platforms.

Cons: I have found minor hiccups with WP plugin. But usually I could work around. The WP plugin will slow load time of your site. Support has worked good for me but I wish they were a little more responsive.

Own 3 Ecwid stores. Good value, a few serious issues.

Oct 26, 2016
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Quick and easy product set up and display options. Easy to add the ability for customers to make alternate choices. Quick checkout system. Cool help-desk people that are fairly quick to reply to questions and chat requests.

Cons: Lack of Tax Exempt option. Have to have multiple accounts to manage multiple stores.

Overall: Ecwid provides a great way to sell both hard and digital goods. I have three stores for various businesses I run. Makes keeping my books and orders really simple, and simple is good.

Two issues that affect our business:

- No optional Tax-Exempt status for customers who qualify such as NGO or school customers. Ecwid work-around is to "refund" tax amounts back to customers after purchase.

- Cannot purchase or manage multiple stores with one account, must have a different username/password for each store.

Recommendations to other buyers: For those who manage multiple stores with similar products, provide a way to update a single product and it sync to other store accounts.

Best option for low-tech sellers

Oct 20, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Pricing

User Friendly Back-end

Product Options

Wholesale and Bulk Pricing

Easy to Install on any kind of website and CMS

Cons: Sometimes new feature suggestions take too long to be heard.

Overall: Ecwid is very user friendly and they have added very convenient features that would help any sort of e-seller. I love the features for bulk pricing as well as wholesale discounts for customer groups.

You can grow your business just by using Ecwid as it allows you to automatically list your items in large marketplaces.

We are very satisfied with the service as the value it provides for the price it costs is very high compared to other shopping cart solution websites.

All in all, is the best shopping back-end I have ever used, and have been a customer since 2011.

Recommendations to other buyers: Add Mercado Libre CBT program integration.

I've been using Ecwid for 3 years now and I am happy with it. My business gets daily orders.

May 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's quick and easy to use. You can easily upload your shipping cart easily to the site. I really like that customer support is available and they always respond quickly and make sureyour questions are answered and any issues are resolved. They've even called me before to help savor money with a better monthly plan as I was paying for more than I needed. I trust thud clumping and have looked at others, but I have no intentions of switching.

Cons: Not all the updating features are available in the app but all the basic ones are. I'd like to be able to rearrange the photos in the app. That's all.

Overall: Shipping cart for my online store

Overall great experience

Oct 20, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use.

Cons: Not having the ability to print out an automatic tally of what is ordered.

Overall: While there are a few things I wish I could do with the software, overall my experience has been great and customer support has always been quick and very helpful. One feature I would be interested in having available is being able to password protect a category. Being able to disable an entire category without having to disable each individual product would be helpful to me as well. Again--overall the software is a good fit for me. We do online stores for schools, clubs and businesses for custom decorated apparel. Many of our customers repeat orders year after year or every few months and it's very convenient to just disable their category/products and then edit and enable them for the next round of orders.

Ecwid is User Friendly and Looks Very Professional

Oct 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to set up, easy to modify, positive checkout experience for my customers, very user friendly, looks professional.

Cons: Can't think of any...

Overall: Ecwid was surprisingly easy to use. Everything is intuitive and self explanatory, and there are lots and lots of tutorials in case you have special needs or you want to do something out of the ordinary. You can customize anything from the color scheme, to bread crumbs, to shipping and handling fees, to displaying different categories of products on different websites. And, the best thing is that it makes the checkout super easy as well, so many of my customers gave me positive feedback when I started using Ecwid. I love using this shopping cart, and I can highly recommend it to anyone with a commercial website.

Recommendations to other buyers: no

Get your business up and running straight away - no more excuses

Oct 26, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Ease of use and setup. A computer layman can add products and manage stock levels. Great it suits mobile devices as well. Instant update.

Cons: Lack of options for customers to input multiple discount coupons. Small loading time on website. Times out for few customers and they have to reload the order. It is a pain having to switch between headings in order to edit orders.

Overall: Ecwid makes it incredibly easy to get your business up and running without anymore excuses that 'you don't know programming'. Even a basic website like mine can start generating money in no time at all. You don't have to pay thousands for a fancy website, when you can install Ecwid on your site and with a few simple touches, customers can know how to buy your products.

Recommendations to other buyers: Well worth it to get your business started. Needs more options without having to pay for additional apps to keep up with expanding businesses.

Completely Positive

Oct 04, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: No issues or glitches

Solid Build

Store Design Variations

Awesome Customer Support

Well documented guides to read and learn from

Fairly easy to learn and use

Continuous Improvement Updates

Positive Messages and Blogs

Offers a free version

Payment Options Avaliable

No Contracts

Seems to cater more to start-ups and small business owners that do not require all the fancy, expensive software to run their business.

Cons: Themes are Pricey

I'm not fond of the Product qty limitations

We all want "More for your Money" deals

Overall: It allowed me to showcase my business in several different areas of the web:

ECWID store

Facebook

Also my personal store

Integrates with my payment acceptance company

allows me to display my products the way I envision them to be displayed to the public

All good things for your Online Shop in one easy to understand place

Nov 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to get going and start selling. Then later on there are plenty things that you can customize and tweak. Easy payment gateway setup are also a great thing.

Entering products into the catalogue is clear and easy to do. Taxes, shipping and discounts are well organized and easy to find and use.

And should you have problems help is IMMEDIATELY available. I have never had to wait more than a few minutes to chat with a person to answer my questions. They will also help you hands on if there is something that you cannot figure out.

I have no understanding of anything computers and had my shop up and running within a few hours.

Overall: Peace of mind knowing that all is well and if there is a problem help is literally 2 minutes away.

Excellent All Round

Oct 31, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Professional appearance, ease of use, excellent support, countless features

Cons: Would like to save a bit on the monthly price, but to be fair it is reasonably priced so it wouldn't be fair to complain.

Overall: I needed to update our online shop - choosing Ecwid is one of the best decisions I've made. It looks fantastic, while easy to use. The support is always friendly and helpful. Additional features and apps are also available to cover every requirement, from online chat boxes, to product reviews. Maintaining and updating the online shop is not only easy to do now, it's an absolute pleasure. The system is always stable and responsive. There is also an app so that you can monitor and manage apps on your android/iphone, keeping your customer up to date with their order while you're out and about yourself, with other automated emails so you can easily keep your customers up to date with their order. Since promoting the site, there is already a significant increase in online orders. I'd strongly recommend Ecwid to anyone who is looking for an easy to use online shop with tons of features, excellent support while being very reasonably priced.

Hiding in Shopify's Shadow

Dec 21, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Ecwid is a fantastic alternative to Shopify that may not get enough exposure. A fantastic small and quick shopping cart that can easily integrate with your WP site or Facebook (some integrations may require you to be on a higher priced tier on either Ecwid or the target). Ecwid offers something extremely hard to find that should have it a household name, a free tier. While some shopping carts or larger shopping eCommerce hosts offer free trials, you have to commit right away or if they are free then they are something more akin to a hosted market than anything else. Ecwid offers a full feeling for their service with a possible 10 product catalog that you can integrate with your Wordpress site and build things out with confidence, scaling later when you need to instead of having to commit early which means accounting for lower overhead as you build out your presence.

Pros: Fantastic introductory features and pricing - Great bunch of features and integration - Integrates with Square - PCI compliant shopping cart for wordpress

Cons: Some integration for what would be free services are only available on higher paid tiers, which is perfectly fair, but is also a bit of a con and there is some confusion as to which tier you need to be on to unlock certain premium add-ons.

Easy to use, good value for the money.

Oct 20, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: quality for the money

Cons: no ability to print shipping labels while in the program

Overall: I am using the business version of Ecwid which makes it easy to accept money on my Word Press site. I thought it would be hard to create my own site since my only experience prior to using Ecwid was being on Etsy. It is very user friendly, although there are a few more features I wish they would offer that would make it top notch. The most important being an integrated shipping feature. They do offer the ability to use the ShipStation app with Ecwid and import all of your orders, but you need to subscribe to ShipStation as well as Stamps.com in order to make it easier to ship your products. I would like to be able to print shipping labels in Ecwid to save time and would be willing to pay extra for that feature.

I like that you can upload a lot of images through Ecwid as well as provide videos in your text description about your products.

Ecwid has been a great product for us. Very easy to implement but flexible enough for our needs.

Aug 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love having one store that integrates into all four of our websites. Ecwid was very simple to integrate with wordpress and I love the features such as shipping calculated by USPS shipping rates, so I don't have to worry about "guessing" on S&H costs for products. I also really love the mobile app - I can ship products and notify the customer real time with their tracking number right away. It also integrated with my PayPal account without any problem.

Cons: No negative comments come to mind at this time. If anything, I would love to see all custom invoices for the Venture plan. But, that's pretty minor!

Overall: It's very user friendly, easy to integrate with my websites, and flexible enough to meet our store needs.

Pretty straightforward to build a store, with some neat functions for product categories.

Sep 08, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Pretty much ready to work, from the word go, with minimal configuration. There are some very neat way to organise products within multiple categories, to cater for different ways customers may browse for them.

Cons: It would occasionally be useful to have 'phone support during UK timezone office hours. It would be extremely useful to be able to display both the net (without VAT) and gross (with VAT) prices for products.

Overall: A better organised online store, with the ability to present product lines in ways customers would wish to browse for them, via multiple categories.

It is so easy to setup and works great.

Oct 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it was to setup on my Wordpress site and have it integrate. I can access the backend from my Wordpress admin panel, and take care of business with ease. Adding new products is a cinch and the system is scalable so it can grow with you as needed.

Cons: I wish Google ranked it better. The SEO aspect is not available for the base store which makes it a bit challenging to grow into the next phase if you aren't getting sales due to customers not finding your store when they search key words that would normally bring up what you are in the business of selling.

Overall: Having a direct outlet on my website is great, because people that come across my site can easily purchase the products I manufacture.

An amazing, powerful and affordable online store!

Oct 25, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease, portability, streamlined nature, adaptability

Cons: shipping issues... postal code issues...

Overall: I have been an Ecwid customer for a year now. I cannot tell you how appreciative I am of the product, its ease of use -- both for me and for my customers -- and the friendly customer support. I had some technical issues in the beginning that the patient staff helped me to rectify. My customers love the streamlined process and I do too! That I am able to manage my sales, my unpaid orders and confirm shipping from my phone is a HUGE help. Making e-files available to my customers for automatic download has saved me a minimum of 60 hours of emailing this year alone. Amazing.

My business is booming and I credit the ease of the Ecwid system for at least part of the success!

:o)

Thanks for a great and affordable product!

Carole

Ecwid is a FANTASTIC shopping cart.

Oct 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Overall: This amazing shopping cart program is so easy to use; it is so quick to add new products, and very user friendly. It does not take a highly skilled tech person to navigate. I really appreciate the custom choices for each product and the extra care that has been developed in this amazing program.

Since we switched to this shopping cart our business has quadrupled! Our products look so appealing and we were able to offer more choices of a similar product to tailor the needs of each customer.

Last, but not least, the customer service has been easy to deal with and very responsive.

Thank you Ecwid!!

Recommendations to other buyers: Less merchant receipts for each sale.

Somewhat difficult to learn to use, but great customer service.

Aug 30, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The overall functionality once the customer service sorted out my issues. The customer service department is quick to respond and sort out issues and once I learn the use of the software it was multi functional.

Cons: Difficulty in learning to use, made it frustration to work with needing multiple contacts with customer service. The wordpress plugin doesn't work in all designer themes. I had one such theme and ended up embedding html code into a widget to get the store onto the page.

Overall: Quick collection on sales.

The best choice for an on-line store

Oct 26, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use

Cons: Haven't found anything I don't like

Overall: At our house I have an herbal website and my husband has an Ionic footbath website. I have used ECWID for many years and couldn't be happier. I am not not a computer whiz but the software is so user friendly I easily add products make changes, etc. The Staff at ECWID is wonderful for sending suggestions to grow your business. I researched a lot of software before chosing ECWID and I have not been dissappointed EVER. Dr. Deb www.drdebsherbals.com

Recommendations to other buyers: To add information to my pages, it requires logging in separate to wp-admin. If there was a link on the regular web to that it would be wonderful

Freedom to manage and quick access to change and configure different items.

Oct 20, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: How easy it is to sell to different countries, we like how the language changes depending on the country where the person is bying from.

Its very easy to manage and to change the configuration of the store.

Cons: The store could have multiple currencies available.

The Brazilian version could integrate an online invoice (Nota Fiscal Eletronica).

For people selling all over the world it would be good to have not only the multiple currencies but also the payment methods integrated according to the contry.

Overall: We are very happy with the results we are achiving with our online store. The main characteristic of the ecwid store is the accessebility to all the orders and specially with all the content and configuration of the store.

We would like to sugest that on the Brazilian version of the store it would be very helpfull if the store could be integrated with the government invoice issuer (nota fiscal eletronica).

Diamond with a few rough edges.. and a good value

Oct 20, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Support is excellent. There are a lot of ways to use the software to promote the product. It has simple plugins for Joomla and Facebook.

Cons: I wish it had ways to upsell during the checkout process (Add xyz for $5). This is a weakness.

Overall: I have been with ECWID for a number of years and it really works well for my business. It has a wide variety of features that help me serve my customers.

There are a few areas that could use improvement, such as upselling in the cart, but what it does, it does well.

Recommendations to other buyers: I'm pretty committed to it and hope it continues growing along with my business.

Great for small business

Oct 20, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to use, and integrates with ShippingEasy for easy shipments.

Cons: It's small compared to shopify which means not all add-ins integrate well. I also would like to see ecwid to allow multiple shipping locations in Canada and USA

Overall: I've been using ecwid for a year and a half; it suits my small business needs and I'm happy with the features.

Two features I would like to see added are more partnership with shipping services (I use ShippingEasy which integrates well) but not many of the other services integrate with Ecwid so that could be a problem for some people.

I also would like to see ecwid offer shipping services for different size boxes - 99% of my shipments are the same size but for the other products I had to get creative to incorporate the shipping costs.

Excellent product, which has helped me sell my books

Oct 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: My customers tell me that it's easy to navigate through the online shop. The selections are painless, the shopping cart easy to work with and payment options easy used. Happy customer happy me...

Cons: For me the major differential in cost. The less than 100 products venture service is what I'm using now because I could never get close to the business 2500 product service. Needs to be a practical 250 products business service with all options for a little more than the venture price.

THE BEST ecommerce site EVER!!!!

Oct 30, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EVERYTHING!

Cons: The software seems to be slightly dated

Overall: I've been with Ecwid for a few years now even before they had a chat line. There's never been a time they didn't deliver THE BEST customer service and/or knowledge. They have even gone far and beyond their duty assisting me with my website development.

They're always patient, eager to getting your solution resolved, follow-up notifications regarding your previous conversation with them, sending new product alerts, etc.

I would give them 10 stars if that was an option. Yes, I would recommend Ecwid to anyone 100%!

Recommendations to other buyers: Keep up the GREAT WORK!

Much cheaper than shopify and very simple to operate. It's changed quite a lot over the years.

Jun 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to use and makes it simple for the customers to use as well. It's the best thing for small businesses. Thank you.

Cons: To get better and more useful features you have to upgrade. To be expected I guess. ;) At present each time I remember an option that needs updating I have to up date it in every product listed.

Overall: I'm able to set it up as my website while I sort out my actual website.

I like a lot of the features - radial buttons etc

It's very easy to use for both me and my customers.

Ecwid reps are over the top in help.

Oct 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use, even for people that are not tech savvy.

Cons: Hmmm. Can't think of anything.

Overall: I'm in shock how helpful Ecwid representative are. They by far surpass any platform I've used online for customer service and I use a lot. Ecwid reps are as much or more helpful even through chat, than other companies are by phone. They have a lot of different things you can do with their e commerce app and they are 100% up to par technically. So if I can't understand an application, they gladly jump in, and teach me how to do it, or they do it. I am gobsmacked at the user friendliness of an APP for people lay in tech. And I'm equally gobsmacked at how educated technically, polite, and generous with their time, that Ecwid reps are.

Capterra loader

Easy to set up and simple to handle. A shop with great features

Nov 10, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: You can start in a few minutes to set up an account and your basic shop. Enough features to implement the shop into my or clients sites. At the beginning, you can start with a smaller plan and upgrade every time if your business is growing.

Cons: nothing for the moment, I'm happy. The only thing what I would suggest is easier styling of the shop for clients. It can be done really good if you know CSS, but this is nothing for beginners.

Easy to use

Oct 25, 2016
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to use on multiple devices: desktop, tablet and mobile phone.

Cons: I don't like that this plan does not allow for an item that may have multiple sizes to be posted in one post with a drop down menu for sizing. Instead, we need to post them item in separate size posts.

Overall: We have been using Ecwid for over a year. We have the venture plan and it's great if you have between 1-100 items for sale. I would recommend upgrading if you have more than 100 items and/or if you have the same item in multiple sizes. We've been able to successfully troubleshoot our own problems so we haven't needed much customer service assistance. This is one of the most economical e-commerce sites available. Sandra

Recommendations to other buyers: No.

Great - a couple minor improvement would make it phenomenal!

Oct 31, 2016
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cost effective, easy to use, customizable

Cons: The cart is clunky, especially when displaying a store & a single product on the same site. The imagery on products is very small, a little awkward for single products, would be nice to have some options here.

Overall: Overall I love the platform and the ease of use.... The only real challenges I have had is with single products vs the entire store, the cart functionality is clunky. Some customization options on how the check out process works would make is flawless.

Recommendations to other buyers: Thanks!

I love Ecwid!

Oct 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use.

Cons: I don't actually sell a product, I use the store for people to sign up for classes. There were a few customizations I couldn't make just because Ecwid is really for selling products. The ease of use and nice look far outweigh the cons.

Overall: Ecwid is a very easy system to use for your online store. I struggled to update my shopping cart on my wordpress site and it was very cumbersome and time consuming to use. Ecwid is very straight forward and user friendly. Their customer support is prompt and very helpful. They walked me through customizing my store to suit my needs.

Recommendations to other buyers: It would be nice to make it required to read the terms and conditions. The way it is now people can click the box to agree to them without actually reading them. Mine are very short but they are important. Personally I never read those lawyerly long ones, but as I said I want my students to read them so they will understand my class policies. For example "no refunds"!

Exactly what I was looking for: Wonderful Customer Service and a Great looking & Easy to use site!

Aug 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: I'm pretty much able to do exactly what I want with my site. If I can't figure it out on my own I simply reach out to an Ecwid Representative via Chat and they always figure it out. One of the main reason I love this software is because it's so well put together.

I have looked over many store pages from well known brands to get a feel of what direction I wanted my online store to take. I'm beyond Confident and Pleased with Ecwids well Designed and Professional site.

Overall: Online store, Great Customer service, Tools and Tips to help me stay ahead of the rest! And Pretty easy to use:)

Very satisfied

Oct 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to use, wheb you have questions or concern they are happy to help!

Cons: The print order i had problem with it and still to with explorer but they are working on it. Otherwhise everything is very good!

Overall: Excellent service. Very quick response! When i have questions or problem they are ready to help and try their best! Very easy to use when you are not a pro at website!!!

Recommendations to other buyers: Dont hesitate to contact customer service if you are co fuse or dont know how to use a feature they will explain easily how to do so!

Very user friendly and allows multiple employees to easily utilize with minimal training .

Apr 13, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: This software is very easy to navigate and made changes. We have over 400 products listed and they are easily managed.

Cons: The inability to properly set up parent skus and the fact that they skus under the parent skus cannot be properly set up to search in the cart. I also wish there were additional tabs on the production description to separate product information such as dimensions or installation instructions.

Ecwid is a great e-commerce platform for new and growing compaanies

Oct 20, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Ecwid is a great e-commerce platform for new and growing companies. Ecwid provides easy to use inventory controls and well as product layout pages. They have support for multiple third-party applications that help with bookkeeping, shipping, search engine optimization, and more. Ecwid doesn't have all the complex and confusions "bells and whistles" of some other e-commerece platforms, but it has made simplified all the must have attributes of a user-friendly e-commerece platform. I would highly recommend this to any small to mid-size business.

I've used several shopping carts for my businesses over 15 years but ECWID has been outstanding.

May 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I'm impressed by the constant innovation, ease of use, and the ability to insert a shop on any page of a website or Facebook. I was an early adopter of ECWID and it's been an absolute pleasure all the way.

Cons: I had a few issues in the early days but they are long since forgotten. I think we had problems with payment gateways but ECWID went to some trouble to help with that.

Overall: It runs my business for me.

ECWID has made it easy for me to make money through my website.

Sep 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: What I like most is that ECWID is a complete package. They have all of the services that I need to serve my customers and make money through my website. The shopping cart and catalog is nicely displayed and clearly organized. ECWID also has great support staff that responds right away and does their best to help.

Cons: I don't particularly like the font that displays on my product info in my website through the ECWID catalog, but I am not sure if it is because I have not figured out how to change it or if it's just the default font.

Overall: Easy to use shopping cart.

Easy to use, looks pretty, keeps making great little changes

Jan 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was able to quickly learn how to use Ecwid with few hiccoughs along the way. The ecwid blogs have been very helpful - our online shop may be small but it has gone from strength to strength

Cons: Can't think of anything now. The only thing that ever went wrong was a random products ecwid plug-in that we tried to put on our website front page - it just never seemed to work but ecwid soon changed it

Easy to set up and easy to use

May 30, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to set up your online store and the UI is good. As a novice web designer, it did not take much time for me to integrate Ecwid to my website and launch the Online store. Also it is quite simple to make changes to the Online Shop.

Cons: The administrator delegation features can be improved. As an administrator, I am not able to delegate functions, such as shipping and closing orders, to another individual. If selected multiple features / functions can be easily delegated to other individuals, it will be good.

Overall: Time to launch the online store

Great to work with easy to use.

Oct 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Set up ease of use, functionality is detailed and great. I found I can integrate it well with my Business elite theme on WordPress easily with great function on desktop and mobile display.

Cons: Some themes on WordPress do not integrate the Ecwid widget well. But customer service will try to make workarounds to install e-commerce onto the theme.

Overall: Sales of ebooks and hardcopies for my publishing business.

Excellent software that lends itself to total customization

Nov 01, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: For the price, this shopping cart is amazing. What I like about it most are its options. I personally needed a shopping cart button, not a store. And when I noticed I could embed the button right onto my website and then have an awesome looking fully loaded shopping cart pop up for the shopper to see I was sold. You can get rolling really fast and then take some time reading all the help areas they have (and there is alot and it's EASY to understand) to customize functionality, buttons, colors, etc. Their customer service is phenomenal. I can jump on chat anytime and there is someone there to walk me through what I am trying to figure out. I have been SUPER impressed with that. So many other carts direct to to forums that are just littered with information you cant figure out. Hopefully my business continues to grow and I can upgrade to one of the bigger plans with even more bells and whistles!

Easy to use e-commerce management solution

Jan 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ecwid is an easy to pick up e-commerce system. It provides all the features you would hope for in a web store, with easy to use solutions to most common problems. They have excellent support staff, who are always ready to help. It integrates easily with Paypal, Sagepay, Facebook, eBay and Amazon.

Cons: While the store is easy to set up, to get the best out of it you should probably have some knowledge of HTML and CSS. It can be somewhat inflexible in it's behaviour. Additional functionality can be added, but isn't always easy to manage without repeatedly contacting the helpdesk or third party engineers.

Overall: Ease of use, clear SKU system and the option to modify the basics structure with third party installations.

Easy To Use Shop

Oct 30, 2016
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of installation and use

Cons: Limited features (discount options and shipping options)

Overall: We have used ecwid for a few years. It was very easy to download and install on our website. There have been a few features that we wish we had (I.e. Different options for discounts) and a few features that are difficult to figure out (I.e. Shipping options). However, overall we have been very happy. Ecwid integrated with our Facebook and is mobile responsive. Great option for a small business.

Easy, Efficient, and Lightning Fast!

Oct 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It takes no time at all to add/ delete products

Cons: Does not update shipping tracking.

Does not have an "app" for your site to give either shipping tables to tracking tools for your clients

Overall: About a year we changed our eCommerce cart over to Ecwid... and we LOVE IT! We currently have over 1500 unique products and our catalog is constantly growing! The first daunting task we felt we had to accomplish was to pull in our entire catalog; ecwid make this a breeze! Their (almost) unlimited shopping cart tool chest is well worth the money and time for this excellent shopping cart backend! We love it and plan on staying here for many years to come!

Early Adopter Loves Ecwid

Oct 31, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of Use, Cost

Cons: Limited import/export feature

Overall: I have been an Ecwid user for over 5 years and currently have two stores and soon will have a third. Ecwid has been very easy to setup and use. The plugins available help extend the built-in functionality. The are a few features that need improvement, specifically importing and exporting that would greatly enhance Ecwid, but overall a great value for the money. By the way, in the last 5 years my stores have had over $500,000 in sales.

Works fantastic for all my needs.

Oct 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use is a huge thing as I had never run a webstore before and they really come through on that! Any questions I have had, they have been really quick about getting back to me and helping me fix the problem.

You can easily add it to any existing website, or facebook which is a great feature allowing you to sell on many different locations.

Cons: At this moment I can not think of anything as a Con, things have gone pretty smooth for me.

Overall: I am just thrilled with my experience with Ecwid, it was really easy to build my webstore and maintain it. I like how easy it is to add categories and new products. With the online order tracking it makes keeping track of paid, shipped orders. I would highly recommend it to anyone looking to open their own store.

Great product for start up Ecommerce

Oct 21, 2016
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use

Easy implementation into wordpress

Cons: The lack of flexibility and the speed at which new features are added

Overall: For someone who needs a quick and easy Ecommerce solution, Ecwid is one of the best. From it's simple setup to its easy wordpress implementation you can't go wrong.

I would recommend to anyone who needs a quick and cheap ecommerce solution for their startup business.

Recommendations to other buyers: Easy and simple integration, but there are more robust options out there.

Simply the best! Thank you Ecwid.

Sep 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use Ecwid from very beginning of its existence. Always easy to use, pleasant design, the greatest customer support.

Very responsive to customers wishes for new features and functions.

Love watching the company grow and product becoming better and better.

My customers like the shopping experience on my website as well.

Thank you very much.

Great, Lightweight Third-Party Shopping Cart

Aug 08, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money

Pros: The ease of use is definitely its best quality in my mind. If you only have a few products to sell or a lot of products that are fairly simple, I think you'd be hard-pressed to find a better cart for the price. It's embed functionality is also spot-on.

Cons: My only wish is that their reporting functionality was a little more customizable, and that order spreadsheet exports would include payment processor transaction IDs. It's possible that I've just missed this in the app, but I don't think so. Very minor issue compared to the major advantages of the software.

Overall: Made it possible for us to quickly and easily launch ecommerce functionality on our site at a great price point. Very happy with the product!

Great System

Oct 21, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the simplicity of back-end functions as well as Ecwid technical support. These two aspects combined make this software very user friendly.

Cons: I feel that the financial reporting could be better as well as synchronization with other platforms.

Overall: Ecwid has been great from the inception of our online store through today. The tools provided are easy to use and the overall design of back-end processes to the actual store front are great. If there are ever problems (rarely, but, things happen), Ecwid technical support are very responsive and knowledgeable and will get you going in the right direction quickly.

Recommendations to other buyers: This software is very user friendly, however, if issues arise be sure to utilize Ecwid support live chat. Let the Ecwid team help you with anything, no matter how simple or complex the issue.

Capterra loader

Great Store App

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to add products and change the catalog. Easy payment set-up and I love the ability to integrate to our website.

Cons: Not a thing. All good. The support team has been fantastic as well. we had a little glitch in the integration and they helped us fix it.

Overall: Our non-profit uses the store to sell merchandise and tickets to event. the software is very easy to use and set up.

Up & Running within a few minutes

Oct 31, 2016
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Scalable

Reliable

Easy integration

Cons: Limited features

Overall: The ECWID service for integrating a standalone shopping cart is absolutely perfect for starting and growing a e-commerce company. The service is 100% reliable and scalable, providing you the confidence to focus on other tasks. Our company www.VitaHound.com started with ECWID 6 years ago and we have never had an issue, nothing, zip, zero, and everyone knows the stress when your site has a problem.

Fantastic E-Commerce Software, Especially for Beginners

Aug 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It was incredibly easy to use! I was surprised. The interface made everything transparent and accessible, and I never once questioned the validity of the product. It was easy to implement on my website, was secure, and provided an easy and pleasant transaction for both the customer and my side. I never received any complaints from consumers, and I never had any issues behind the scenes. If there was anything I needed to view, or take care of, it was all right in front of me.

Cons: I honestly can't say I disliked anything, as I never ran into any problems. Maybe down the line, after a lot more use, I will find something that doesn't work for me.

Overall: 10/10 recommend for anyone who hasn't had any experience with e-commerce before. It was easy to set up, without feeling like information was going into an insecure place. It was easy to use, and nothing was ever hidden from me.

Capterra loader

I've been using ECWID for my 2 websites since 2014, and it is SO easy to use.

Mar 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is the easiest way to do a website that I've ever used, and I've had a website since 2004. The support team can't be beat!!! I would highly recommend this for users of all levels.

Cons: I wish there was a better way to pull reports for the year for tax purposes. This only gives very limited reports.

Overall: Because it's easy to use, I save a lot of time.

Capterra loader

Need a storefront? Easy Peasy!

Jan 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Amazingly simple to start up! I was concerned if I bought the lowest package I would get the lowest service but Ecwid has been super responsive. I am so impressed I bumped up my package for 2018 so I could change but current shopping on two of my other websites. My brother has worked at major tech companies and suggested Ecwid. I'm so glad he did!

Cons: I don't have any right now. If you are new to having an online store, you may not know exactly what you need until you get in the thick of things. It was nice to start slow with a smaller package, get some traction, keep analyzing what I needed as I continued to work on creating new products.

Great Ecommerce Solution

Aug 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use, with lots of great features and versatility. It's a wonderful solution for both physical and digital products.

Cons: I wish there was a way to directly send the digital products or links to individuals. It would also be nice if the mobile app had a way to re-generate purchase links for when customers accidentally let them expire.

A fit for almost any retail industry.

Oct 21, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the ease of use. I LOVE the app that allows me to check inventory levels and sales.

Cons: I would live the ability to see thumbnails in list view on the phone version and it would be perfect because I need my events listed in a particular order but I loose the ability to see the images which are what sells my paint class events.

Overall: I used Ecwid to sell events online for my paint and sip classes. We always get compliments on how easy the service is to use and we love how easy it is to customize.

Recommendations to other buyers: Please consider adding thumbnail images to the list view on mobile view.

Olympic Peninsula Skagit Tactics

Oct 20, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Comments: I have found Ecwid very easy to use, but with features limited as intended to encourage upgrading to the paid plans. Now we have the premier plan and I still find the "Combinations" option, which we need to manage inventory of items of different sizes and colors, kind of confusing. Every time I remove an option for being out of stock I also am forced to delete the combination because it says there is a "conflicting combination". I am confused as to why Combinations have to exist and where there cannot just be options. For people who aren't savvy when it comes to HTML some things can be tough to figure out. Your live chat is very helpful with these questions, but for example when i wanted to display more items on my store page so that people wouldn't have to click on the tine 1|2 Next Page button, there was no where to go for me to look for that information- which I think is rather basic. Live chatting gave me the simple answer on how to make that change, but maybe if there was a FAQ on Store Appearance or something like that it would provide easier control. I have also had live chat fail to answer why, on certain orders, the email we receive from Paypal lists the only line item as "Order 3271", instead of multiple line items for the items purchased. This causes problems with our accounting and invoicing through Quickbooks. My store number is 2920087 and Order 3271 was one of the orders in question. The help I got on this issue did not make sense and did not help me fix the problem. Otherwise I have been very satisfied with Ecwid.

I've worked with a few other software sales products before and found Ecwid to be outstanding.

Apr 28, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The company is very responsive to ideas for improving their sites. The idea of involving their customers in the process of improvement is enlightened, to say the least. Their quick response has really impressed me.

Cons: None that I can think of other than noteriety -- I found them only through a verteran site builder (i.e., word-of-mouth. A company this good needs to be better known.

Overall: As a new starting painter, this software has been successfully getting viewership for my work without a huge expense.

Love Ecwid!

Oct 20, 2016
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: Limited features like shipping options.

Overall: I had to rush to build my own e-commerce site as I was planning to terminate a relationship with my previous web designer who had taken over a year (at $1000+ a month) to build our e-commerce site and had made no significant progress. I basically had a weekend to find a platform and get it setup. I found this because it worked with my merchant services so I wouldn't need a separate account for our in store transactions. I have it through Wix so I'm missing a few features that are available on the stand alone Ecwid platform. It still works really well for us, and we've been able to capture a lot of sales we have missed previously!

Recommendations to other buyers: Just keep adding features! I would like to be able to change the text of the "buy now" button to say "rent now" or "add to cart".

Best we've used

Oct 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and integration. Many apps available to expand our store.

Cons: Can't think of any, it offers everything we need.

Overall: We've been with Ecwid for about 5 years now. To experience Ecwid's growth over the years has been great to see. As they grow it helps all of grow. The Ease of use and simple integration is fantastic. We have been so happy with our choice to build our company with Ecwid!

Ecwid ease of use

Oct 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ecwid is very easy to set up and to integrate into wordpress. You can have a store set up with limited items (more items = more time, but is not any more compicated) in a very short time.

Cons: confusing/limited ability to customize the correspondence that goes out to customers following a purchase.

Simply the best

Oct 23, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: AMAZING Tech support and customer service. Customers stay on my website for the webstore. Amazing features and functionality. I have 300+ product combos and ecwid is the only one that can handle it all!

Overall: Blows Shopify out of the water. They ability to embed the website into my website (by only copying a chunk of code!) is amazing. I sell only a few products with 300+color combos, and ecwid is able to do it all. Customer service is THE BEST for any service that I use. You call, and they fix or help with anything you need....really, ANYTHING!

East to Use e-commerce solution

Oct 25, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to Use, can sell on your own site quickly.

Cons: Lacking some newer functions found in Shopify or Magento.

Overall: Ecwid is a great e-commerce solution for small business owners who wish to focus on selling their products, not troubleshooting IT. It is one of the easiest e-commerce platform to set up. Highly recommended for beginners.

Recommendations to other buyers: Great for new business owners or new e-commerce merchants.

Overall great software, easy to use and intuitive, no glitches. I especially like the app.

Aug 17, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Overall ease of use and intuitive interface. Easy to add/adjust your product descriptions and prices, easy to see where you orders are, easy to connect with credit card processing platform (I use Stripe), easy to adjust shipping rates. I especially like the app. You can print packing slip from the app, see which orders have not been shipped yet, mark them as shipped and it syncs well with the desktop version.

Cons: It seems like it takes a while to load the product page on the website which is connected to Ecwid. No integration with USPS to print a label, no option to send abandoned cart reminders.

Vendor Response

by Ecwid on August 21, 2017

Hi Elena,
Thanks for the review! We do have a couple apps that can print live USPS labels so check those out in our apps section. And we just released a feature update to send abandoned cart reminders so looks like you can use that right away.
Best,
Jesse

Great software at an affordable price

Oct 31, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to set up, integrate and use on a daily basis. It is pretty affordable given the features.

Cons: I wish there were more options for promotional coupons, specifically restricting free shipping codes to specific regions/countries or zones.

Overall: I started using Ecwid in 2012 when I was starting a webstore for my business. I've never built a website before and was able to figure out how get Ecwid integrated with my site with minimal effort. I've done over $250k of business through the website over the last 4 years, all with a minimal investment.

I recommend Ecwid to everyone starting a new business

Oct 21, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, customizable

Cons: I would like an option to round up to the next dollar for charity. And I would like it to load faster.

Overall: I started using Ecwid 4 years ago and have been very pleased. It's extremely easy to use and I can customize it to fit my website.

Recommendations to other buyers: If you are new to it I would definitely check out the question page on the Ecwid site to learn how to customize.

Great Value with Any Plan

Oct 20, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Apps, customizing the store details, support, the ability to customize even the smallest details like how prices appear.

Cons: Inability to change social icons. Site preview on devices shows the original starter cart with the surfer dude.

Overall: I really love ecwid. Occasionally I'll look for other products just to see if I'm missing out on anything innovative but nothing ever out ranks ecwid. You get what you need to be successful even with the free plan. I love the apps and the fact that they are constantly adding more. I love all the features especially the ability to customize the smallest details. Support always responds quick and is extremely detailed and helpful. Also, they are very friendly and approachable which is awesome. Overall I'm more than satisfied with my experience. Ecwid has EVERYTHING I need even before I know I need it. Even the blog post are beneficial and detailed so I actually look at them versus other emails I just trash immediately. Ecwid is the bomb dot com.

Great Service with Great Customer Service!

Oct 26, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the ease of use and all the features!

Cons: Missing some key features such as out of stock notifications!

Overall: Everything about Ecwid is great! We were amazed how great you guys really were when your home base crew flew in from Russia! This happened not only once but twice! We really appreciate everything Ecwid has done for us!

Recommendations to other buyers: Add Out of Stock notifications!

Excellent product and customer service.

Oct 21, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, ability to duplicate listings.

Cons: Need more FREE apps included with monthly fee.

Overall: Excellent product and customer service. Needs more FREE apps for the money, but overall a winning checkout system to be sure!

Recommendations to other buyers: Would love to see an app that allows a Buy 3 Get 1 FREE listing, so the lowest priced item can be automatically deducted at checkout.

BEST EXPERIENCE .. BEST SHOPPING CART SOFTWARE OUT THERE

Aug 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1-Ease and Functionality 2-Stellar Customer Service 3- Always innovating : I have been using ECWID for BOTH of my businesses for the past 4 yrs..and I LOVE how seamless it is

Overall: My customers are able to purchase seamlessly and with ease. Its easy to edit and design the site to my personal taste..

Great starter program!

Oct 20, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, free version available, subdomain and mobile options available.

Cons: Shipping setup could be better.

Overall: I think the shipping options could be set up better but overall a great program especially for those just starting out. I recommend it to those I know wanting to try out selling online.

Recommendations to other buyers: No, I think overall its a great program.

Can't get better than this!!

Oct 25, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use.

Adaptability.

Cons: None.

Overall: It's the best shopping cart software available. I love the ease with which any layman can manage his/her shop. The regular improments and feature additions makes it one of the best in the market. Love the support team. They are ALWAYS eager to help.

Recommendations to other buyers: Please include a better currency conversion app.

Capterra loader

I'm an early adopter of ECWID and it's stable and easy to use.

Feb 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Stable, easy to use, mobile friendly, Facebook shopping cart, free responsive starter website and integration with Shipstation.

Cons: Lack of customization and the inability to show all variation products in search results like Amazon.

Overall: ease of use and stability

Excellent Business tool

Oct 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Short and easy to enter.

Overall: I wasn't sure what to use over three years ago that would support my need to have a small store with the ability to expand as needed. Ecwid is the product that has made the difference for me. With the tools and help my little store has mad enough money to put my kid through college. If I can do it so can you!!

E Commerce made simple

Oct 25, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Drag and drop simplicity for someone with no experience with e commerce previously.

Cons: I would like more ability to sort through sales in order to create sales reports

Overall: I have been able to create a very robust e-commerce website through Adobe Muse. Ecwid was straightforward simple to plug in and get working with the site. I miss some search and sort features when creating sales reports, but have a feeling that those might be available with some of the higher priced tiers. Ecwid is a great value.

So easy to use, So cleverly integrated.

Oct 20, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customizing is easy

Cons: Price for us in South Africa is quite high

Overall: Ecwid is a wonderful shopping cart. Easy to use, easy to install and easy to customize. The support offered is world class, night and day there is someone online to help. I use it on three websites and I wouldn't change it for anything. Great job ECWID team!

Pretty good value

Oct 20, 2016
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: WYSIWYG instant results

Cons: Shipping options are confusing and ambiguous. I would like to see less frequent feel-good emails from the vendor and instead a more business-like approach with a user's manual. Those back-slapping messages get annoying when you are having difficulty understanding how to make the store work the way you want it to.

Overall: The Ecwid platform does produce a nice-looking store and it has achieved good results for our group. As the store administrator I wish the control panel was a little more user-friendly and intuitive. While I am sure it is working properly I don't always get the results I expected, so the learning curve is definitely there. I would recommend this software to others, however I would also recommend to proceed slowly and do some test items before you go live, particularly with the shipping options.

Recommendations to other buyers: It interfaces well with our web site. Seamless experience.

Product is ok but slow sometimes

Oct 21, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy back end. Easy to manage sales and inventory

Cons: Often slow

Cost prohibited for small business

Overall: My customers complain that the store is often slow and cumbersome to navigate. We have also noticed it loading excessively from time to time. I feel the price is a bit high per year on the full blown product. Especially in a business with only 30%markup. I don't like that I pay for the full version and then also have to pay for add ons to get everything I need.

Recommendations to other buyers: Add better functionality for doing sales taxes.

Capterra loader

I used ecwid to rent out curated flea market booths

Sep 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability to upload images in their product options

Cons: Lack of reminder emails for unpaid orders or invoices

Overall: Love this because it saved me lots of time to administrate my sales.

And I don't need to make a heavy investment to get someone to build a customised solution.

Great for a small business

Oct 30, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to load new products to store.

Cons: The search options need to be more broad - not a specific match. Lack of live customer service in the past.

Overall: Ecwid has grown with us during the start up of our online boutique. This is a great storefront for a new business on a limited budget.

Easy to use and a great starter store!

Oct 20, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and not as expensive as competitors.

Cons: Doesn't have all the features I want yet.

Overall: Ecwid was recommended by my website designer as an easy way to incorporate a store into my website. Since we started using Ecwid it has only improved and offered more and more features. We love how easy our Ecwid store is to use and add products. They are always working on improvements and adding features we all love to see.

Recommendations to other buyers: Keep improving it and partner up with HubSpot platform and I will never leave you.

Free app made to suit all purposes!

Sep 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is the app I use to sell my services online to others & it is very useful. The most I like about is that it enables to embed their store to our own website. This is a very good feature where nobody else has. Also, it is totally free!

Cons: The limitation of 10 products for the free version is kinda annoying. I will have to delete some products to create new products.

solution for online store

Oct 20, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: options, easy to use

Cons: there are some features i'd like, such as more export options for sales reports, line item exports for quickbooks.

Overall: I think ecwid was a great solution for us as we had a store on Squarespace but needed to use API. Ecwid was able to provide that support. I'd like a few more features -- some of which I think are popular requests, but overall, ecwid was able to provide the store we needed.

Recommendations to other buyers: it's a great alternative to the squarespace store if you need API.