DebtCol

DebtCol

5 / 5 10 reviews

Who Uses This Software?

Debt Collection Agencies, process servers, repossession and field agents


Average Ratings

10 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $210.00/month/user
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • DebtCol
  • www.debtcol.com.au
  • Founded 1999
  • Australia

About DebtCol

DebtCol helps Collection Agents and Law Firms to collect debt faster. The whole debt collection process including litigation, repossessions, process serving, field investigation and online database searching is covered in a single application that has been proven to be successful and is used daily by more than 1800 users. 18 years of listening to feedback has ensured that the software is practical and easy to use by anyone. Faster collection means better service a huge competitive advantage.


DebtCol Features

  • Agency Management
  • Auto Dialer
  • Automated Notices
  • Callback Scheduling
  • Client Management
  • Commission Management
  • Compliance Management
  • Contact Management
  • Credit Bureau Reporting
  • In-House Collections
  • Payment Plans
  • Transaction Management

DebtCol Reviews Recently Reviewed!


Customer Support is fantastic. The team are very helpful and open to suggestions on new features

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: You can build and create the software to suit your individual business. There are a lot of functions which we havn't even explored yet. Endless possibilities.

Cons: We are currently unable to create a client from a Prospect as prospect only has limited information fields. This would be a great function.

Vendor Response

by DebtCol on January 15, 2018

Thank you for taking the time to provide your review of our product. It is greatly appreciated. There is a way you can convert a prospect to a client so I will be in touch with you to show you how. Once again, we really appreciate your feedback.

Capterra-loader

The best collection system i have used.

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, and easy to teach new staff. I like how easy it is to jump between debtors screen and client managment

Cons: can be difficult and time consuming to generate reports as they have to be made they are not pre programmed.

Overall: Starting a new collection agency this software allowed me to grow as i needed and was so easy to use took a huge worry away.

Vendor Response

by DebtCol on January 11, 2018

Shannon, thank you for taking the time out of your day to provide this review. DebtCol does come with 100+ pre-defined reports, so let's get together to work out what your specific reporting needs are so they can be addressed. Once again, thank you for your review of our product. Regards Sandy Barrett Managing Director

Easy to operate

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Allows me to keep on top of the financial situation at all times. All emails per the particular debtor are all in that debtor's file. Being able to add notes is a plus as well. The diary system for payments is easy to use too. But what is good - is that I can go anywhere in the world and it's all right there. It is equivalent to taking all your files with you on the trip. Anyway, I love the system.

Cons: End of month is all too easy. It use to take me all day to do the statements and MYOB ledgers previously. Now, all I do is just push the button and it's all done. All clients have their statement and invoices. I still prefer to manually EFT the funds to their respective accounts - but that's my choice.

Overall: Since getting this system I have a better functioning operation and I have more time on my hands from not having to have manual and additional systems. Now it's all integrated

Vendor Response

by DebtCol on January 10, 2018

Richard, thank you for taking the time to provide your review of the DebtCol product. It is really appreciated and we're glad to hear you are happy. Many thanks once again.

Experience has been good.

Jan 08, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of access,-I can access it on Mobile, Tablet, Laptop and home pc. I have accessed it while on holidays overseas and even completed a monthend rollover while there. Simple interface- Windows friendly interface makes it easy to navigate to what i want and great service to support it- In 6 years have always been responded too withing 10 minutes of any issue and have never been left waiting.

Cons: I only have one small bug bear and it is when you go it to Case Manager and although you can see the My Lists tab it will go straight to Case file. I would rather the system stopped at the main pain and allowed you to make the choice than waiting for it to load case file and then requesting the the My List Tab.

Overall: Ease of use, ability to access all parts of the software anywhere anytime and the price.

Vendor Response

by DebtCol on January 10, 2018

Thanks for your review Paul. We're delighted you are happy with the product. In the cons you stated you wanted the system to default to the My Lists page. This is just a user profile setting, which we have changed for you this morning. Once again, many thanks for your time to provide us with a review.

Easy to use and customer service second to none

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The DebCol package is so rich in features that it is possible to run an entire debt/legal recovery operation solely using this software package. It is very customizable and focuses heavily on streamlining tasks which are very labour intensive. This allows team members to focus valuable time on other areas to improve productivity.

Cons: The software has a small learning curve, however, once you're familiar with such things as layouts and command prompt, everything is fairly straightforward. Cosmetically the system is ready to be updated, however I understand this is on the way.

Overall: Increased productivity

User friendly and very helpful when needed and nothing is a problem to solve

Apr 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: So easy to use and one click of a button saves me hours in time and time is money.
My staff find the system very easy to use also.

Cons: Not being able to use the system to its full potential and that is only because you still need time to do that and that doesn't matter what system you use

Great Debt Collection Software

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using Debtcol software for years (even under its former name of QRM) and have found it to be the most reliable and user friendly debt collection software that I have used in over 30 years in the debt collection industry .
One of the other major reason why we use Debtcol is due to fantastic support that you receive.The team at Debtcol are completely compliant with debt collection and therefore understand what you want and need and therefore for example when request a certain report or letter etc you get what you want rather than what they think you want.
Finally the reliability of the system is excellent we average about 2-3 hours down time per year.

DebtCol - Designed by collection professionals for collections professionals.

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Since 2009, DebtCol and Optimum Recoveries have collaborated to implement a program of continuous improvements of the real-time cloud-based debt recovery software.

The software helps the team at Optimum Recoveries streamline a range of day-to-day functions as they assist clients through the debt cycle, from ledger management and automated work queues, through to client and debtor communications and web portals, all the way to litigation.

The DebtCol system works for me because it helps streamline our `back of house┬┐ process. It frees up my team to add value and deliver outstanding results for our clients, rather than spending hours on paperwork and ledgers.

I love DebtCol's seamless integrations with Xero and its reporting functions make end of month quick and easy explains Optimum Recoveries Managing Director. It"s designed by collection professionals for collections professionals. We wouldn"t be without it.

Excellent Software

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use

Cons: Not much actually, no complaints

Overall: Since implementing Debtcol into my business it has streamlined and made our environment less stressful. The staff are amazing and quick to respond when you have a problem or don't understand something.

Recommendations to other buyers: Implement it into your business.

What do you need?

Apr 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability to effect change quickly.

Cons: Inability to cater for specific needs of clients.

Overall: We need a fully functioning recovery system with an ability to provide bespoke elements. Our access to major decision makers who can amend the system in DebtCol allows us to utilise a system modified for our purposes with continued ability to upgrade/improve being a good but necessary option in today's fast moving environment. Probably for us the cost is less relevant than having an experienced industry operator to bounce ideas off.
My only experience in debt recovery is via a DebtCol system; when I hear customer feedback I can only consider we made the right choice.

Recommendations to other buyers: No