Who Uses This Software?

Debt Collection Agencies, process servers, repossession and field agents


Average Ratings

6 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $210.00/month/user
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • DebtCol
  • www.debtcol.com.au
  • Founded 1999
  • Australia

About DebtCol

DebtCol helps Collection Agents and Law Firms to collect debt faster. The whole debt collection process including litigation, repossessions, process serving, field investigation and online database searching is covered in a single application that has been proven to be successful and is used daily by more than 1800 users. 18 years of listening to feedback has ensured that the software is practical and easy to use by anyone. Faster collection means better service a huge competitive advantage.


DebtCol Features

  • Contingency Billing
  • Customer Portal
  • Customizable Invoices
  • Hourly Billing
  • Invoice History
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Project Billing
  • Recurring/Subscription Billing
  • Service Ticket Billing
  • Agency Management
  • Auto Dialer
  • Automated Notices
  • Callback Scheduling
  • Client Management
  • Commission Management
  • Compliance Management
  • Contact Management
  • Credit Bureau Reporting
  • In-House Collections
  • Payment Plans
  • Transaction Management

DebtCol Reviews Recently Reviewed!

Easy to use and customer service second to none

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The DebCol package is so rich in features that it is possible to run an entire debt/legal recovery operation solely using this software package. It is very customizable and focuses heavily on streamlining tasks which are very labour intensive. This allows team members to focus valuable time on other areas to improve productivity.

Cons: The software has a small learning curve, however, once you're familiar with such things as layouts and command prompt, everything is fairly straightforward. Cosmetically the system is ready to be updated, however I understand this is on the way.

Overall: Increased productivity

User friendly and very helpful when needed and nothing is a problem to solve

Apr 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: So easy to use and one click of a button saves me hours in time and time is money.
My staff find the system very easy to use also.

Cons: Not being able to use the system to its full potential and that is only because you still need time to do that and that doesn't matter what system you use

Great Debt Collection Software

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using Debtcol software for years (even under its former name of QRM) and have found it to be the most reliable and user friendly debt collection software that I have used in over 30 years in the debt collection industry .
One of the other major reason why we use Debtcol is due to fantastic support that you receive.The team at Debtcol are completely compliant with debt collection and therefore understand what you want and need and therefore for example when request a certain report or letter etc you get what you want rather than what they think you want.
Finally the reliability of the system is excellent we average about 2-3 hours down time per year.

DebtCol - Designed by collection professionals for collections professionals.

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Since 2009, DebtCol and Optimum Recoveries have collaborated to implement a program of continuous improvements of the real-time cloud-based debt recovery software.

The software helps the team at Optimum Recoveries streamline a range of day-to-day functions as they assist clients through the debt cycle, from ledger management and automated work queues, through to client and debtor communications and web portals, all the way to litigation.

The DebtCol system works for me because it helps streamline our `back of house┬┐ process. It frees up my team to add value and deliver outstanding results for our clients, rather than spending hours on paperwork and ledgers.

I love DebtCol's seamless integrations with Xero and its reporting functions make end of month quick and easy explains Optimum Recoveries Managing Director. It"s designed by collection professionals for collections professionals. We wouldn"t be without it.

Excellent Software

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The ease of use

Cons: Not much actually, no complaints

Overall: Since implementing Debtcol into my business it has streamlined and made our environment less stressful. The staff are amazing and quick to respond when you have a problem or don't understand something.

Recommendations to other buyers: Implement it into your business.

What do you need?

Apr 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Ability to effect change quickly.

Cons: Inability to cater for specific needs of clients.

Overall: We need a fully functioning recovery system with an ability to provide bespoke elements. Our access to major decision makers who can amend the system in DebtCol allows us to utilise a system modified for our purposes with continued ability to upgrade/improve being a good but necessary option in today's fast moving environment. Probably for us the cost is less relevant than having an experienced industry operator to bounce ideas off.
My only experience in debt recovery is via a DebtCol system; when I hear customer feedback I can only consider we made the right choice.

Recommendations to other buyers: No