# DebtCol Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DebtCol the right Debt Collection solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143672/DebtCol/reviews --- DebtCol 4.3 (17) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of DebtCol Ease of use 4.4 Customer Service 4.4 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use shannon D. Director Used the software for: 2+ years ### "The best collection system i have used." January 9, 2018 5.0 Starting a new collection agency this software allowed me to grow as i needed and was so easy to use took a huge worry away. Pros Easy to use, and easy to teach new staff. I like how easy it is to jump between debtors screen and client managment Cons can be difficult and time consuming to generate reports as they have to be made they are not pre programmed. Review Source Response from DebtCol January 11, 2018 Shannon, thank you for taking the time out of your day to provide this review. DebtCol does come with 100+ pre-defined reports, so let's get together to work out what your specific reporting needs are so they can be addressed. Once again, thank you for your review of our product. Regards Sandy Barrett Managing Director PM Paul M. Director Financial Services Used the software for: 2+ years ### "Experience has been good. " January 9, 2018 5.0 Ease of use, ability to access all parts of the software anywhere anytime and the price. Pros Ease of access,-I can access it on Mobile, Tablet, Laptop and home pc. I have accessed it while on holidays overseas and even completed a monthend rollover while there. Simple interface- Windows friendly interface makes it easy to navigate to what i want and great service to support it- In 6 years have always been responded too withing 10 minutes of any issue and have never been left waiting. Cons I only have one small bug bear and it is when you go it to Case Manager and although you can see the My Lists tab it will go straight to Case file. I would rather the system stopped at the main pain and allowed you to make the choice than waiting for it to load case file and then requesting the the My List Tab. Review Source Response from DebtCol January 10, 2018 Thanks for your review Paul. We're delighted you are happy with the product. In the cons you stated you wanted the system to default to the My Lists page. This is just a user profile setting, which we have changed for you this morning. Once again, many thanks for your time to provide us with a review. JC Joe C. Operations Manager Financial Services Used the software for: 1-2 years ### "It's a bit like using MS Dos" April 10, 2024 1.0 It was a good platform to highlight to use as a benchmark, only because all the other products we use are much more user friendly. Pros Shopping for an alternative was a lot more enjoyable than trying to persevere with DebtCol. Cons The Customer Service is non existent. No one answers the phone and tickets are not followed up. Reason for choosing DebtCol Because the support was available locally. In the end this did not matter because they do not offer any customer support. Review Source RA Richard A. CEO Financial Services Used the software for: 1-2 years ### "Easy to operate" January 9, 2018 5.0 Since getting this system I have a better functioning operation and I have more time on my hands from not having to have manual and additional systems. Now it's all integrated Pros Allows me to keep on top of the financial situation at all times. All emails per the particular debtor are all in that debtor's file. Being able to add notes is a plus as well. The diary system for payments is easy to use too. But what is good - is that I can go anywhere in the world and it's all right there. It is equivalent to taking all your files with you on the trip. Anyway, I love the system. Cons End of month is all too easy. It use to take me all day to do the statements and MYOB ledgers previously. Now, all I do is just push the button and it's all done. All clients have their statement and invoices. I still prefer to manually EFT the funds to their respective accounts - but that's my choice. Review Source Response from DebtCol January 10, 2018 Richard, thank you for taking the time to provide your review of the DebtCol product. It is really appreciated and we're glad to hear you are happy. Many thanks once again. DH Debbie H. Director Financial Services Used the software for: 1-2 years ### "Excellent Debt Collection Software" October 1, 2018 5.0 DebtCol is what we need for our agency to operate in a professional manner. All the information needed, for us to assist our Clients, in the recovery of overdue accounts, is quick & easy to access. The staff have always been very pleasant & helpful to deal with. Any questions/concerns, have always been dealt with in a very quick time. We have never been "held up", so we can deliver top service to our Clients. Pros First of all, the staff of DebtCol have always been VERY helpful & patient. When 3D Collections first starting using DebtCol, the service and training we received was excellent. We could not fault them at all. Cons I cannot fault DebtCol at all. It gives us all that we need to operate our business. Review Source Response from DebtCol October 3, 2018 Debbie, Thank you so much for providing your feedback to us. I am thrilled to hear the team have looked after you so well. This is something we pride ourselves on, so it's nice to hear it mentioned. Most importantly, the software is providing you the benefits you expect to run your business. Look out for the next release which is due out shortly; we have a lot of new and exciting features that I'm sure you'll love. All the best Sandy Barrett VR Verified Reviewer Innovation Manager Financial Services Used the software for: 1-2 years ### "A great beginning CRM for debt collection agencies" October 22, 2018 3.0 We switched from Filemaker to DebtCol several years ago before moving onto another CRM for larger businesses this year. DebtCol gave us a much needed boost in terms of overall company efficiency. Would recommend. Pros Simple & intuitive Reasonably priced Useful for managing multiple debt portfolios Lightning speed Cons Not as scalable as claimed Subject to sever slowdowns if multiple users are using the same functions simultaneously Review Source Response from DebtCol October 25, 2018 Thank you for your review. At DebtCol, we are constantly improving our software.We would welcome a discussion on your review so that we can determine what, if anything we can do to improve our software. In this regard, in the first instance please contact our Account Manager Alex Caruana by sending an email to alex@debtcol.com.au. We look forward to hearing from you. AP Andrew P. Director Legal Services Used the software for: 1-2 years ### "Often buggy and tedius to upload reports" May 3, 2019 3.0 Pros Able to search by postcode but only works if postcode field is actually updated by client. Cons As a field agent it poorly displays current arrears, it often has connection errors, will upload a report and it will either not appear or sometimes it will appear 24-48 hours later. Preparing attendance reports is not user friendly Review Source Response from DebtCol May 7, 2019 Andrew, thank you for your review. At DebtCol we value all feedback and in particular valued feedback from people at the cold face of the industry. We suspect you are a sub Agent of one of our clients and it may be that some of the issues you are experiencing may relate to the way your access has been set up by our client. We would very much like to investigate your concerns further and would appreciate you raise this with you Client to then communicate with our Help desk to see if we can review the issues stated. Once again, thank you for taking the time out of your day to provide us with your review. Regards Olga Maragakis BDM DebtCol Software. CH Chris H. Managing Director Financial Services Used the software for: 1-2 years ### "Easy to use and customer service second to none" May 5, 2017 5.0 Increased productivity Pros The DebCol package is so rich in features that it is possible to run an entire debt/legal recovery operation solely using this software package. It is very customizable and focuses heavily on streamlining tasks which are very labour intensive. This allows team members to focus valuable time on other areas to improve productivity. Cons The software has a small learning curve, however, once you're familiar with such things as layouts and command prompt, everything is fairly straightforward. Cosmetically the system is ready to be updated, however I understand this is on the way. Review Source TK Terry K. General Manager Used the software for: 2+ years ### "With new upgrade we have found the system much more responsive and a pleasant user experience." April 5, 2018 4.0 Pros Fulfills approx 90% of our expectations for debt collect, field and legal services requirements. It is reasonably easy to orientate new staff. Cons Does not have spellcheck or html emailing. Also the prospecting module is not very useful and should be removed if it is not going to be developed. Would like to see better business analytic reporting built in to system. Review Source LS Lyndall S. Collections Manager Used the software for: 1-2 years ### "Customer Support is fantastic. The team are very helpful and open to suggestions on new features" January 12, 2018 4.0 Pros You can build and create the software to suit your individual business. There are a lot of functions which we havn't even explored yet. Endless possibilities. Cons We are currently unable to create a client from a Prospect as prospect only has limited information fields. This would be a great function. Review Source Response from DebtCol January 15, 2018 Thank you for taking the time to provide your review of our product. It is greatly appreciated. There is a way you can convert a prospect to a client so I will be in touch with you to show you how. Once again, we really appreciate your feedback. DC Dean C. Managing Director Used the software for: 2+ years ### "User friendly and very helpful when needed and nothing is a problem to solve" April 29, 2017 5.0 Pros So easy to use and one click of a button saves me hours in time and time is money. My staff find the system very easy to use also. Cons Not being able to use the system to its full potential and that is only because you still need time to do that and that doesn't matter what system you use Review Source JH Jessica H. Debt Collector/Jnr Conveyancer Used the software for: 2+ years ### "Fantastic" April 5, 2018 4.0 Pros Ease of use, interest calculator, functionality, great menus and the ability to process large batches of work with a click of a button. Cons Coding the templates is a bit of a pain, having to manually update interest rates and court registry information Review Source DS Deborah S. Director Legal Services Used the software for: 1-2 years ### "Easy to use and the friendly staff are always there to assist with any queries quickly" June 5, 2018 5.0 It is a great software for companies to get an understanding and feedback of how their product, staff, etc are working so they can improve their procedures if required Pros DebtCol is very simple and is a straight forward system. There are so many things you can do within the system that saves on time for any business owner. Cons I have had a couple of teething problems in the background of the system but they were easily fixed by the staff. Review Source KU Katrina U. General Manager/Owner Financial Services Used the software for: 1-2 years ### "Excellent Software" April 27, 2017 5.0 Since implementing Debtcol into my business it has streamlined and made our environment less stressful. The staff are amazing and quick to respond when you have a problem or don't understand something. Pros The ease of use Cons Not much actually, no complaints Review Source AM Angela M. Used the software for: ### "DebtCol - Designed by collection professionals for collections professionals. " April 28, 2017 5.0 Since 2009, DebtCol and Optimum Recoveries have collaborated to implement a program of continuous improvements of the real-time cloud-based debt recovery software. The software helps the team at Optimum Recoveries streamline a range of day-to-day functions as they assist clients through the debt cycle, from ledger management and automated work queues, through to client and debtor communications and web portals, all the way to litigation. The DebtCol system works for me because it helps streamline our \`back of house process. It frees up my team to add value and deliver outstanding results for our clients, rather than spending hours on paperwork and ledgers. I love DebtCol's seamless integrations with Xero and its reporting functions make end of month quick and easy explains Optimum Recoveries Managing Director. It"s designed by collection professionals for collections professionals. We wouldn"t be without it. Review Source PR Paul R. Used the software for: ### "What do you need?" April 27, 2017 4.0 We need a fully functioning recovery system with an ability to provide bespoke elements. Our access to major decision makers who can amend the system in DebtCol allows us to utilise a system modified for our purposes with continued ability to upgrade/improve being a good but necessary option in today's fast moving environment. Probably for us the cost is less relevant than having an experienced industry operator to bounce ideas off. My only experience in debt recovery is via a DebtCol system; when I hear customer feedback I can only consider we made the right choice. Pros Ability to effect change quickly. Cons Inability to cater for specific needs of clients. Review Source PL Peter L. Used the software for: ### "Great Debt Collection Software" April 28, 2017 5.0 I have been using Debtcol software for years (even under its former name of QRM) and have found it to be the most reliable and user friendly debt collection software that I have used in over 30 years in the debt collection industry . One of the other major reason why we use Debtcol is due to fantastic support that you receive.The team at Debtcol are completely compliant with debt collection and therefore understand what you want and need and therefore for example when request a certain report or letter etc you get what you want rather than what they think you want. Finally the reliability of the system is excellent we average about 2-3 hours down time per year. Review Source Similar Products Featured ## Related categories [Debt Collection](https://www.capterra.com/debt-collection-software/)