# Collaborate Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Collaborate the right Social Work Case Management solution for you? Explore 38 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/143681/Collaborate/reviews

---

Collaborate

4.7 (38)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Reviews of Collaborate

Ease of use

4.3

Customer Service

4.6

## Pros and Cons in Reviews

SS

Shanequa S

VP, Federal ServicesNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years.

“Highly Responsive Staff: The support team is quick to respond to queries and issues.“

June 6, 2024

JC

Jessica C

Executive DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years.

“The Collaborate calendar doesn’t integrate with Google.“

September 8, 2024

LS

Liz S

Program DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years.

“Collaborate has been a game changer and the customer service has been great.“

May 7, 2024

KM

Kelli M

Intervention & Clinical Services ManagerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years.

“It is sometimes difficult to view or read through a client's entire history in the system due to documents being under different case numbers and not having a way to show the client's entire history on one screen.“

June 14, 2022

VO

Veronica O

Project ManagerConsumer Services, 51 - 200 employeesUsed the software for: 6-12 months.

“It has been easy to learn and navigate, the technical support has been responsive, our consultant has been supportive and responsive to questions and/or requests, and the system itself has been very helpful in documenting and collecting data.“

March 14, 2023

DH

Danielle H

Business AnalystLeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: More than 2 years.

“The layout of the case notes can make it difficult to search and/or review a case for specific information“

March 13, 2023

JB

Jennifer B

Executive DirectorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years.

“The user interface isn't great compared to other turnkey programs (Therapy Notes, for example), but the tradeoff is much more sophisticated design potential.“

June 7, 2022

## Showing most helpful reviews

Showing 1-25 of 38 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

NJ

Nami J.  
Director Of Operations  
Individual & Family Services  
Used the software for: 2+ years

### "Collaborate "

August 7, 2024

5.0

Overall it is a data base we use for my work, and I was a tester when it first began being used by our agency. There has been some great updates to make it more tailored to our occupation and data collection we use.

Pros

It is easy to navigate, and user friendly.

Cons

There wasn't anything specific that I liked least about it.

Switched from

[ALICE](https://www.capterra.com/p/153733/ALICE/)

Organizational Decision across our state we serve.

Review Source

Response from Network Ninja

August 8, 2024

Thanks for the review, Nami! We're happy to hear you find Collaborate to be user friendly, and that the recent updates are serving your team well. We look forward to continuing to refine your application as requirements change.

EH

Erin H.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Fully Recommend Collaborate"

March 4, 2022

5.0

Collaborate is a wonderful partner in our work to bring equitable case management abilities to all centers in our state.

Pros

This software is a powerful tool through which to manage and track cases and related documents. It captures a vast amount of information, and issues reports on any type of measurements. Most importantly, its customer service and support are top-notch and the best I have experienced in any industry. They are friendly, responsive, and extremely quick to answer any question or resolve any issue.

Cons

There is a bit of a learning curve in terms of understanding how to enter cases and run reports. However, Collaborate provides plenty of training and support to assist with this.

Reason for choosing Collaborate

Collaborate offered the best functionality and the best price point.

Review Source

Response from Network Ninja

March 16, 2022

Thanks for the review, Erin! We're happy to know you're finding value in the software and support provided. It's our goal to continue to empower you and your centers to make a big impact across the state.

JC

Jessica C.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Cumbee Center"

September 8, 2024

5.0

Great. Need more time and staff capacity to dedicate toward maximizing our Collaborate usage.

Pros

Collaborate captures a lot of useful data.

Cons

Having to run multiple reports to get data. I’d like to be able to pull 1 report by staff member (or multiple staff members) that tells us the number of clients and services in an identified period. The Collaborate calendar doesn’t integrate with Google.

Alternatives considered

[Apricot](https://www.capterra.com/p/152918/Apricot/)

Reason for choosing Collaborate

SCCADVASA implemented a statewide database for member orgs.

Switched from

[ALICE](https://www.capterra.com/p/153733/ALICE/)

ALICE was no longer supported. SCCADVASA implemented statewide database.

Review Source

Response from Network Ninja

October 17, 2024

Thank you, Jessica! Happy to know you're capturing useful data. We'll follow up with you regarding the reports and calendar items.

EP

Elizabeth P.  
VP of Clinical and Trauma Informed Services  
Individual & Family Services  
Used the software for: 2+ years

### "Not so great for multiple agencies"

November 13, 2024

4.0

I think Collaborate is a fine tool. I also believe my organization has way too many different categories for basically the same services.

Pros

Customizable to specific program needs and parameters.

Cons

Difficult to make reports if there are many items with slight variations in names.

Review Source

Response from Network Ninja

December 3, 2024

Thanks for the review, Elizabeth! We're honored to work with you and your team.

RL

Rebecca L.  
Executive Director  
Mental Health Care  
Used the software for: 2+ years

### "Great database for clinical and case management records"

October 10, 2024

4.0

Pros

The database layout is user friendly. The reporting features are especially helpful.

Cons

Lack of ability to customize per program.

Review Source

Response from Network Ninja

October 23, 2024

Rebecca, Thank you very much for the review! Happy to hear you find the system user friendly and reports are working well for you. Our team will follow up regarding customizations per program - this is definitely doable.

WH

Willow H.  
Grants Development Manager  
Individual & Family Services  
Used the software for: 2+ years

### "Easy to use"

November 19, 2024

5.0

Positive, easy to use and train staff to use.

Pros

Reporting is very customizable for our needs.

Cons

Not necessarily designed for the type of agency we are.

Review Source

Response from Network Ninja

December 3, 2024

Willow, happy to hear that Collaborate is working well for you and that new staff are getting up to speed quickly. Appreciate your review!

BM

Briana M.  
Education specialists  
Education Management  
Used the software for: Less than 6 months

### "Review of capterea"

June 18, 2025

5.0

I used this for work and loved it! My colleague at a partner school told me about this and I decided to try it.

Pros

I love the ease of use. It helped me to make an informed choice. I spread the word about how organized the website is.

Cons

I would have never known about this unless a colleague told me. There needs to be more advertising to everyone.

Review Source

Response from Network Ninja

July 14, 2025

Briana, we're so happy to hear you love using Collaborate. Thank you for help spreading the word about our software!

SS

Shanequa S.  
VP, Federal Services  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Love Collaborate"

June 6, 2024

5.0

I've been using Collaborate for about 5 years and I couldn't be more pleased with the results. The service has been incredibly helpful in streamlining my work processes. The staff are super responsive and always ready to assist with any questions or issues. Thanks to their support, my team can now stay on task more effectively and meet our deadlines consistently. Highly recommend them to anyone looking to enhance their productivity and efficiency!

Pros

Highly Responsive Staff: The support team is quick to respond to queries and issues. Streamlined Workflow: The service helps in organizing tasks efficiently, improving overall productivity. Deadline Management: It assists in keeping the team on track and meeting deadlines consistently.

Cons

Feature Overload: There could be too many features, making it overwhelming for users who only need basic functionalities.

Review Source

Response from Network Ninja

July 9, 2024

Shanequa, it's been a pleasure working with you and your team. Our goal is to make social services workers' lives easier, so we're happy to know you've seen big productivity and efficiency gains.

JE

Julie E.  
Office Administrator  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Collaborate at CAC's"

June 3, 2024

5.0

Pros

Collaborate has the capability to connect all CAC's in the state for child abuse cases.

Cons

Collaborate was overwhelming with all the functionality but the onboarding training was instrumental in helping navigate throughout the system.

Review Source

Response from Network Ninja

July 9, 2024

Thank you for the review, Julie! We're honored to support your statewide efforts in combating child abuse.

LS

Liz S.  
Program Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Collaborate all the way."

May 7, 2024

5.0

Pros

As a state agency, we must provide the most accurate trends to our CAC members, community partners, and national organizations. Through Collaborate we can cross-check services and anticipated usage quickly. Collaborate has been a game changer and the customer service has been great.

Cons

It took time for us to process the most important data and consolidate the system.

Reason for choosing Collaborate

More customization options could serve the needs of our whole state.

Review Source

Response from Network Ninja

May 10, 2024

Liz, Thanks for the review! Happy to hear that Collaborate's data capabilities and customer service have been helpful for the network. It's been a pleasure working with your team over the years, and we look forward to many more.

DM

Dawn M.  
Database and IT Specialist  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Collaborate Software Review"

March 23, 2022

4.0

Very good.

Pros

Collaborate is a quality product. Network Ninja has been responsive to the needs of our network and helped create a state-wide cohesive data set.

Cons

I would like to have more open fields to track variable information.

Review Source

Response from Network Ninja

March 31, 2022

Thanks so much for the review, Dawn! We're proud to support your statewide efforts serving children and families. We'll follow up with you re: open fields to track variable info, along with trainings to perhaps increase ease of use (and get the most out of Collaborate's existing functionality) at no additional cost.

VO

Veronica O.  
Project Manager  
Consumer Services  
Used the software for: 6-12 months

### "Collaborate Review"

March 14, 2023

5.0

My overall experience with Collaborate has been positive. It has been easy to learn and navigate, the technical support has been responsive, our consultant has been supportive and responsive to questions and/or requests, and the system itself has been very helpful in documenting and collecting data.

Pros

I most like and appreciate the ease of use. Collaborate is an easy system to learn and navigate in.

Cons

My job entails a lot of reporting. I least like when reports have unnamed boxes. I have learned this is because the data was not input, but it would be helpful if these boxes were marked with something which would indicate that data was not input or missing.

Review Source

Response from Network Ninja

July 11, 2023

Thanks for the review, Veronica! We're happy to hear you're finding Collaborate easy to use. We'll follow up regarding the "unnamed boxes" in your reports.

MR

Melanie R.  
Director  
Civic & Social Organization  
Used the software for: 2+ years

### "Collaborate"

June 14, 2022

5.0

We are fans of the system. We have had some challenges, but are happy with the direction!

Pros

Designed specifically for Children's Advocacy Centers. Can evolve and develop and progress with us. We appreciate the collaboration to do those.

Cons

Only challenges were about the availability of functions and the cost of the functions. Transparency is really important.

Review Source

Response from Network Ninja

July 13, 2023

Thanks for the kind words, Melanie - working with folks like you helps us continually hone Collaborate to meet the unique needs of the Victim Services community. Your feedback and collaboration over the years is much appreciated!

HR

Heidi R.  
Membership Support Services  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Extremely Satisfied in Georgia!"

December 3, 2025

5.0

Collaborate has been a gamechanger for the CAC Network in Georgia. Our ability to track client services and case outcomes has transformed the accuracy of our statistical reporting and significantly improved staff productivity across our member center sites.

Pros

The specific customization for our statewide needs and the outstanding customer support provided by Network Ninja's dynamic team.

Cons

The migration of our old data into to the cloud-based system took a lot of time and coordination with our CAC sites. Specifically, because we have over 50 sites in our state.

Review Source

KP

Karla P.  
Child Family Advocate and Victim Service Coordinator  
Individual & Family Services  
Used the software for: 1-2 years

### "Collaborate Review"

December 12, 2024

5.0

It's a great system. We use it for tracking clients, running reports, and keeping current with dispositions.

Pros

Reports that are available for grant reporting (VOCA, NCA, CAC). I also like the quick response and how helpful everyone is when I have questions about the system.

Cons

I wish I knew more about all of the aspects of Collaborate. I'm sure we could be using it for additional things than we are currently. I believe there are tutorials somewhere but I haven't accessed all of them yet.

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Ease of use, and coordination of system by WVCAN.

Review Source

Response from Network Ninja

December 27, 2024

Thank you very much, Karla! Happy to hear that Collaborate is simplifying grant reporting for you.

KL

Kelsey L.  
Forensic Interviewer  
Legal Services  
Used the software for: 2+ years

### "Great system "

May 8, 2025

5.0

Overall great and easy to use for the CAC world.

Pros

Collaborate is very helpful and continues to upgrade to make it better.

Cons

Sometimes the report numbers are off and it can be hard to figure out where the error is.

Review Source

Response from Network Ninja

July 14, 2025

Appreciate the review, Kelsey! Be sure to sign up for a complimentary 1-hour reports training, where our experts will walk you through any issues you might be having with reporting.

CC

Cheyanne C.  
Forensic Interviewer  
Individual & Family Services  
Used the software for: 2+ years

### "Collaborate"

February 5, 2025

5.0

Strong database for storing information with ease of use

Pros

Ease of use. Stores all information in a clear, concise manner that is easy to review

Cons

Reports do not always pull numbers consistently

Review Source

Response from Network Ninja

February 6, 2025

Thank you for your review, Cheyanne! Glad to hear Collaborate is easy to use for you and your team. If you need assistance with reports, please schedule a complimentary 1-on-1 reports consultation, and one of our experts will help ensure you're pulling numbers properly. You can book your consultation here (Live Help Desk Session): https://www.collaboratesoftware.com/training-schedule/

JW

Jacqueline W.  
Therapist  
Mental Health Care  
Used the software for: 6-12 months

### "Collab Review"

April 8, 2025

5.0

Pros

It's simple to use, but I am not familiar with all of the features.

Cons

I don't understand all of the features so I am not sure.

Review Source

Response from Network Ninja

April 9, 2025

Thank you for the review, Jacqueline! Don't hesitate to reach out if you'd like some additional training - you can book a live 1-on-1 Help Desk session here: https://www.collaboratesoftware.com/training-schedule/

KH

Kim H.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Collaborate Review"

June 23, 2025

5.0

Average. Not great, but not terrible. I have been using this system for 5 years and I am still trying to figure things out with how it works.

Pros

I really like the way the calendar is set up. It is easy to navigate and find what I am looking for.

Cons

The way reports are set up is a little difficult to navigate, especially for mental health and medical referrals.

Review Source

KS

Kylen S.  
Advocate Forensic Interviewer  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Collaborate Review"

December 19, 2024

5.0

This is the best program for our CAC. We love how easy it is to use and track our numbers.

Pros

I like the ease of use and how accessible it is.

Cons

When marking disclosures, some of the options for disclosures vs allegations do not match

Review Source

Response from Network Ninja

January 2, 2025

Thank you for the feedback, Kylen! Happy to know that Collaborate is easy to use for you and your team. Don't hesitate to reach out if you need any assistance.

BL

Brittany L.  
Administrative assistant  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Great serice"

May 8, 2025

5.0

It is an easy system to use, and you are able to fine everything easily.

Pros

It is easy to use, which makes it a great site. I can easily find anyone I need or correct any info with ease.

Cons

Nothing, I liked that system overall. I wouldn't change a thing.

Review Source

Response from Network Ninja

July 14, 2025

Thank you so much for the kind words, Brittany! It's our pleasure to support the great work you and your team do.

TR

Tonya R.  
FAmily Advocate Forensic Interviewer  
Civic & Social Organization  
Used the software for: 2+ years

### "Collaborate"

March 7, 2025

5.0

It's been learning process, and it gets more user friendly as it goes.

Pros

The various things that you can use collaborate for.

Cons

The structure is not always easy to navigate.

Review Source

Response from Network Ninja

April 8, 2025

We appreciate your feedback, Tonya!

AC

Angelina C.  
Administrative Manager  
Civic & Social Organization  
Used the software for: 2+ years

### "Collaborate Review"

March 6, 2025

4.0

Pros

I like how easy Collaborate is to navigate.

Cons

The recent updates to the shared calendar. I would like more options for color coordination as well.

Review Source

Response from Network Ninja

April 8, 2025

Thanks for the review, Angelina! Happy that you find Collaborate easy to navigate, and we'll follow up on the calendar and color coordination topics.

CP

Charles P.  
Director of Program Services  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "WVCAN's Collaborate Review"

March 1, 2022

4.0

Overall, our experience with Collabroarte has been positive.

Pros

We like how we have been able to work with NNJ to collaborate, update, and conform to our state's needs. We have the concierge service which is very helpful and allows us to meet the needs and requests of our users in a timely fashion. The software is user-friendly and once are users start to use it on a regular basis pick it up rather quickly.

Cons

It took a while to work out some of the kinks that were caused by migtrating data over to the system. Took a whille to get the VOCA and State Reports to working well for us. The Case Review aspect of the program may need to be worked on to make it better for us.

Review Source

Response from Network Ninja

March 3, 2022

Thank you for reviewing Collaborate, Charles! It's great to hear that your users across the state find the system easy to use, aided by the customizations and updates we've worked on together. With your reporting needs squared away, we'll follow up to discuss tailoring the Case Review module.

TS

Tarah S.  
Director of Client Services  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Collaborate "

February 24, 2022

4.0

Overall, I like the program, the customer service and the results we have been receiving for our agency.

Pros

I like the ease of the intakes. Once a report is made, it works well.

Cons

Pricing for individualized reports being corrected, time to get them up and running. Any specialized work is very expensive and takes a while to receive the results.

Reason for choosing Collaborate

It was mid-level pricing for what we were needing.

Review Source

Response from Network Ninja

March 9, 2022

Thanks for the review, Tarah! We strive to provide great customer service and empower non-profits to report their impact. We're happy to hear you're seeing value in both of those areas.