# Page 2 | Collaborate Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Collaborate the right Human Services solution for you? Explore 38 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143681/Collaborate/reviews --- Collaborate 4.7 (38) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Collaborate ## Showing most helpful reviews Showing 26-38 of 38 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RD Rachael D. Assistant Clinical Director Mental Health Care Used the software for: 2+ years ### "Collaborate" June 29, 2023 5.0 Pros Love how user friendly it is - very intuitive and customizable. Cons Reports takes a bit of time to get trained and fully understand but once you get it it's very user friendly. Review Source Response from Network Ninja July 10, 2023 Rachael, Thanks for posting a review of Collaborate! We appreciate your feedback, and are happy to hear the software is working well for you. If you do need some extra help with Reports, we suggest checking out the on-demand training videos, live webinars, and booking a 1-on-1 reports consultation with one of our experts (just submit a support request and we'll set up the meeting). Thanks again! KR Kelly R. Director of SPOT Programs Hospital & Health Care Used the software for: 2+ years ### "Collaborate for Non-Profit Use" March 1, 2022 4.0 Pros It is easy to use since it is web based and can be used at any location. It is easy to extract service and client data for our various needs. We can customize user access by role. Cons We wish we would could use it to house a schedule of appts and then push out client reminders. Review Source Response from Network Ninja March 3, 2022 Thanks for the review, Kelly! We're excited to know that you've found Collaborate easy to use, customize, and report your impact. We'll follow up to explore a customization to handle your precise scheduling needs, and integrate it with Collaborate's built-in SMS/Email Reminders. KM Kelli M. Intervention & Clinical Services Manager Non-Profit Organization Management Used the software for: 2+ years ### "Collaborate Review" June 14, 2022 4.0 has allowed for better and consistent documentation and staff have found the system easy to use. Pros has allowed us to become a paperless office! With customized forms, each discipline is able to document their work easily and accurately and sharing and track information is super easy! I love that Collaborate is always coming out with new updates that all users can enjoy. Collaborate staff are also amazing to work with!! Cons reports have great accuracy, however they require Collaborate staff to create reports, since it is not user friendly to create or update reports. It is sometimes difficult to view or read through a client's entire history in the system due to documents being under different case numbers and not having a way to show the client's entire history on one screen. Review Source Response from Network Ninja July 13, 2023 Thanks for reviewing Collaborate, Kelli! Going paperless is a huge benefit of using Collaborate, as you mentioned. Be sure to take advantage of our complimentary 1-on-1 monthly Reports Consultations with our experts to learn more about creating your own Reports, and to keep them updated as funder requirements change. LS Liz S. Program Director Non-Profit Organization Management Used the software for: 2+ years ### "Collaborate all the way." May 7, 2024 5.0 Pros As a state agency, we must provide the most accurate trends to our CAC members, community partners, and national organizations. Through we can cross-check services and anticipated usage quickly. Collaborate has been a game changer and the customer service has been great. Cons It took time for us to process the most important data and consolidate the system. Reason for choosing Collaborate More customization options could serve the needs of our whole state. Review Source Response from Network Ninja May 10, 2024 Liz, Thanks for the review! Happy to hear that Collaborate's data capabilities and customer service have been helpful for the network. It's been a pleasure working with your team over the years, and we look forward to many more. NR Noemi R. CAC Director Civic & Social Organization Used the software for: 2+ years ### "Data Management " August 23, 2023 5.0 Pros Love the customer support, it’s like we are a team. Cons It’s definitely an investment so it is not a decision to make lightly. Review Source Response from Network Ninja September 13, 2023 Noemi, Thanks so much for the review! We're so fortunate to work with you and your team, and support the positive impact you make on children and families. -Tom DH Danielle H. Business Analyst Leisure, Travel & Tourism Used the software for: 2+ years ### "Customized version of Collaborate" March 13, 2023 4.0 My experience has been good overall Pros Ease of use, reporting and technical support Cons The layout of the case notes can make it difficult to search and/or review a case for specific information Review Source Response from Network Ninja July 13, 2023 Thanks for reviewing Collaborate, Danielle! We focus heavily on providing exceptional support and service, so we're happy to know you've found our technical support to be a strong point of your experience. PM Pam M. Chief of Staff/Interim Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Collaborate Review" July 11, 2023 5.0 As a user, it is mostly easy to use. I am not very technical in nature but the support staff is amazing to help me with whatever I need assistance with. Pros All the client information is stored together making it easy to find. Cons We serve families and not just individuals and it isn't as easy managing the billing aspects of things since it has to be set up as multiple accounts. Review Source Response from Network Ninja July 13, 2023 Pam, Thanks for the review! We're happy to provide the support you need to get the most out of your Collaborate application. We'll be sure to follow up regarding making the billing module a bit more streamlined for your use case. LR Leonor R. Clinical Services Manager Hospital & Health Care Used the software for: 2+ years ### "Collaborate - Review" October 12, 2023 4.0 Pros is easy to learn and navigate. Cons The medical tab could use some improvements Review Source Response from Network Ninja October 19, 2023 Leonor, Thanks for the review! We're happy to know you're receiving 5-star customer support. Our team will circle back with you regarding improving the medical tab. BP Brent P. COO Non-Profit Organization Management Used the software for: 2+ years ### "Customer support is the best." March 2, 2022 5.0 Absolutely amazing. From the top down. The staff truly understand their role in helping organizations like the CAC make lifelong impacts in the lives of child and sexual assault survivors. Pros After learning how to complete the reports that we needed, our organization has been able to create reports to identify the human errors in data entry. Cons I do not really have one. Seriously I have never asked for something I was not helped with. Review Source Response from Network Ninja March 16, 2022 Thank you for reviewing Collaborate, Brent! Your team is doing great work serving children and families, and we look forward to supporting your mission for years to come. HR Heidi R. Director of Program Services Non-Profit Organization Management Used the software for: 2+ years ### "Phenomenal State Wide System!" February 28, 2022 5.0 We as a state have had an overall phenomenal experience with . Pros The system auto-populates, It is customizable to fit each programs needs, it is a cloud based system and it has created a higher accuracy rate in our statewide statistical reporting. Cons It is very case-sensitive, so it is important that users keep a functional password protected login/password manager. Reason for choosing Collaborate The customer service and trouble shooting functionality is top notch. The training resources are a tremendous help to the our 52 centers across the state. Review Source Response from Network Ninja March 3, 2022 Thanks so much for reviewing Collaborate! It's been a pleasure to work with your state leadership team over the last several years, along with the many centers in your network. Your statewide application laid the foundation for many other states to provide their own standardized systems to manage cases and ensure accurate reporting. Your impact extends across the nation. We're also happy to hear that our training and support teams are helping your users get the most out of Collaborate. We look forward to working with you for many years to come. NM Naeshia M. Director Program Development Used the software for: 1-2 years ### "Review" June 21, 2022 4.0 Pros I appreciate the ease of use and the adaptability of the product. You can make it suite your needs even as those needs change. Cons I dislike siloed the product is in our state. This is more of a network challenge. Review Source Response from Network Ninja July 13, 2023 Thank you, Naeshia! We've enjoyed working with your team over the years to configure Collaborate to meet your programs' needs. The new Referral Module could be a solution to help break down the silos between sites in your network - we'll be sure to follow up with more info on that. BL Bethany L. Director of Sexual Assault Services Non-Profit Organization Management Used the software for: 2+ years ### "Great Customer Service" November 16, 2023 5.0 Pros I have enjoyed working with the team in developing reports and making sure the product works for us. Cons Sometimes what we need is still in development. Review Source Response from Network Ninja November 17, 2023 Bethany, Thank you for the review! We've really enjoyed working with you and your team as well, and we look forward to continuing to tailor Collaborate to meet your needs. -The Collaborate Team TC Tebo C. Director Of Data Services And Analytics Non-Profit Organization Management Used the software for: 1-2 years ### "Excellent Software" March 1, 2022 4.0 I'm able to review up to date data from numerous sources in one place. Pros Customer support is excellent. Reporting is easy and straight forward. Cons It's only been about two year. None so far. Review Source Response from Network Ninja March 9, 2022 Thank you for the review, Tebo! We're proud to help support your great work in the community.