Koho Software

Enterprise Service Management

4.5 / 5 8 reviews

Who Uses This Software?

Our Service Management solutions are used by Word-wide organizations as well as Medium and Small Businesses that are growing rapidly.


Average Ratings

8 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month/user
  • Pricing Details
    integrated IT Service and Support with Asset Management.
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Koho Software
  • www.kohosoftware.com/
  • Founded 2011
  • United States

About Enterprise Service Management

Our on-premise and cloud-based, IT Service Desk and IT Asset Management solution allows our clients to tie users, tickets and assets together. The user interface delivers an unmatched experience that enables code-free customization, allowing customers to fully deploy the IT Service Management (ITSM) solution.


Enterprise Service Management Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Knowledge Base
  • Recurring Issues
  • Scheduling
  • Task Management
  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract Management
  • Dashboard
  • Incident Management
  • Problem Management
  • Release Management
  • Self Service Portal

Enterprise Service Management Reviews Recently Reviewed!

Ticketing tool for global use

Oct 17, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I use service desk plus to manage different kinds of services for multiple countries

Pros: Self service forms are easily configured and enable users to select all the information they are required from drop down menus and form elements. I find this a very useful tool. Also, i like the feature that users can login see their open tickets, waiting user(information) or resolved matters, and under approval tickets. I also like the ability to send items for approval in pre defined approval hierarchies or manual send for approval

Cons: cloud version doesnt allow storing scripts which makes user forms not being able to have filters and dependent information from one drop down menu to the other. This needs to happen anytime soon

May 23, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Cons: I keep getting pinged to leave a survey even after I've already left one. The survey piece is not efficient.

awesome really good, made things so much easier

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Good method for tracking help desks requests. Good user access for web portal and email options. Great

Pros: Awesome. Thank you so much Expandable platform. Every solution is time consuming. Leave it to the professionals.

Cons: Wonderful platform large and small organizations. Couple this solution with a local professional services organization that can implement your Service Desk that everyone will embrace. It's a win for everyone!

QUICK, EASY

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I was able to receive the answer/help i needed in just a few moments. It worked as designed and was easy to navigate.

Great product and support.

Dec 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Magic Service Desk is a wonderful enterprise solution that offers best practice ITIL process and functionality.

Great people, software training and professional consulting

Oct 08, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Very experienced team that understands the Service Management space. Consultative approach to our problems.

Cons: We haven't experienced any downside in using KOHO Experts.

Recommendations to other buyers: Listen to their Experts and share a much information as possible so they can help you.

Wonderful solutions

Sep 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: KOHO Software knows Service Management. The process was well thought out and resulting in a successful project. We are very glad we found them.

Fantastic group, Great Software and Professional Services

Aug 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: KOHO Software offers several cutting edge solutions at various price points. From their portfolio we found the perfect solution for our growing support team. KOHO provided the implementation and trained our team in less than 4-weeks.