Who Uses This Software?

Our Service Management solutions are used by Word-wide organizations as well as Medium and Small Businesses that are growing rapidly.


Average Ratings

11 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • QuestDesk Solutions
  • www.questdesksolutions.com
  • Founded 2011
  • United States

About QuestDesk Solutions

Our solutions is the most customizable contract management system on the market. Our platform makes it quick to setup and easy to use. We provide a centralized, searchable repository with integrated workflows, email alerts, PDF contract generation and reports that address even the most sophisticated approval processes. Fully audit compliant with support for HIPAA, SOX and CFR21.


QuestDesk Solutions Features

  • Buy Side (Suppliers)
  • Completion Tracking
  • Compliance Tracking
  • Contract Lifecycle Management
  • Electronic Signature
  • Full Text Search
  • Government Contracts
  • Pre-built Templates
  • Sell Side (Customers)
  • Specialty Contracts
  • Version Control
  • Workflow Management
  • Activity Tracking
  • Audit Trails
  • Barcoding / RFID
  • Check-in / Check-out
  • Depreciation Tracking
  • Disposal Tracking
  • Inventory Management
  • Location Tracking
  • QR Codes
  • Reservations
  • Service History
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Knowledge Base
  • Recurring Issues
  • Scheduling
  • Task Management
  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Depreciation Management
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Supplier Management
  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management
  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

QuestDesk Solutions Reviews Recently Reviewed!


Easy ticket management system

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great tool to manage simple (not complex) ticket requests. It serves its purpose if you want to manage tickets on a queue, being able to place on hold, waiting user information, closed and resolved. Resolved differs from closed as it can still be reopened opposed to the waiting user. I personally found it very useful

Cons: Difficult to use with users out of the domain in which it is setup (applies if you are using the on premise version) Cloud version does not work as the on premise. It has limited functionality and has very little features compared to on premise, however if cost is of concern, it can be a viable solution if you are not interested in creating self serve forms for example... it has limited fields for the cloud version

Ticketing tool for global use

Oct 17, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I use service desk plus to manage different kinds of services for multiple countries

Pros: Self service forms are easily configured and enable users to select all the information they are required from drop down menus and form elements. I find this a very useful tool. Also, i like the feature that users can login see their open tickets, waiting user(information) or resolved matters, and under approval tickets. I also like the ability to send items for approval in pre defined approval hierarchies or manual send for approval

Cons: cloud version doesnt allow storing scripts which makes user forms not being able to have filters and dependent information from one drop down menu to the other. This needs to happen anytime soon

Great product and professional services.

Aug 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This product did exactly what they said it would do for us and has more functionality than we need. Wonderful to be able to have a product grow with us. Setup and training was excellent.

Cons: We would have loved to purchase the turn-key implementation but we didn't have the budget. However; training was wonderful.

awesome really good, made things so much easier

May 18, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Good method for tracking help desks requests. Good user access for web portal and email options. Great

Pros: Awesome. Thank you so much Expandable platform. Every solution is time consuming. Leave it to the professionals.

Cons: Wonderful platform large and small organizations. Couple this solution with a local professional services organization that can implement your Service Desk that everyone will embrace. It's a win for everyone!

Great people, software training and professional consulting

Oct 08, 2015
5/5
Overall

4.5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Very experienced team that understands the Service Management space. Consultative approach to our problems.

Cons: We haven't experienced any downside in using KOHO Experts.

Recommendations to other buyers: Listen to their Experts and share a much information as possible so they can help you.

Helpful Service Management

Aug 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: This program is pretty easy to use and we have had no major problems integrating into our new routine.

Cons: The time to set up, as with anything else, can be time consuming, however it was worth the time to do so.

QUICK, EASY

May 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I was able to receive the answer/help i needed in just a few moments. It worked as designed and was easy to navigate.

Fantastic group, Great Software and Professional Services

Aug 20, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: KOHO Software offers several cutting edge solutions at various price points. From their portfolio we found the perfect solution for our growing support team. KOHO provided the implementation and trained our team in less than 4-weeks.

Wonderful solutions

Sep 01, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: KOHO Software knows Service Management. The process was well thought out and resulting in a successful project. We are very glad we found them.

Great product and support.

Dec 22, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Magic Service Desk is a wonderful enterprise solution that offers best practice ITIL process and functionality.

May 23, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Cons: I keep getting pinged to leave a survey even after I've already left one. The survey piece is not efficient.