Who Uses This Software?

Any company looking to modernize their front desk, with visitor delight and security as primary concerns.


Average Ratings

253 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Envoy
  • envoy.com/
  • Founded 2013
  • United States

About Envoy Visitors

Used by companies like Box, Pandora, and Yelp, Envoy is the visitor registration product that's changing how visitors are greeted in workplaces around the world. Modern businesses are getting rid of paper sign-in and using Envoy to provide a quick, easy iPad sign-in experience. Envoy automates badge printing, host notifications, and legal agreements for a more secure, enjoyable guest visit. Envoy has served over 14M visitors in 62 countries. Read our case study to see why POPSUGAR loves Envoy.


Envoy Visitors Features

  • Alerts/Notifications
  • Badge Management
  • Document Management
  • ID Scan
  • Pre-Registration
  • Registration Management
  • Self Check-in
  • Visitor Tracking
  • Watch List
  • Barcode Scanning
  • CASS Certified
  • Duplicate Management
  • Graphical Mail Piece Designer
  • Intelligent Mail Support
  • Job Management
  • Package Tracking
  • PAVE Certified Presorting
  • Signature Capture
  • Checkpoint Tracking
  • Customer Management
  • Data Collection
  • Event Management
  • Incident Management
  • Investigation Management
  • Multiple Alarm Queues

Envoy Visitors Reviews Recently Reviewed!


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Our visitors are very impressed!

Jun 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The iPad app is very user-friendly. Just a few taps, and we get to capture important visitor info (including photo). It gives the front desk a wow factor.

The notifications is the feature most appreciated by our company, since they get notified in real time via email/sms/slack upon visitor registration of their guests.

The pre-registration of visitors makes the visitor experience more pleasant. They receive an email/calendar invite about their appointment (which is customizable).

Envoy also provides basic analytics dashboard to quickly view how many visitors there are/have been, and which persons/places are most visited. The visitor log is easy to extract as .csv for further data analytics.

Cons: There is no provision to use Android devices instead of an iPad.

Currently, it's not possible to select multiple hosts (persons to visit/destination).

Overall: Your visitors will love using the iPad app to register (much impressive than the usual pen/paper, or receptionist doing all the typing).

Notifications are very useful to let you know when a visitor has arrived. Pre-registration sends them an email which can be customized to include map directions, SOP's in the office, etc.

All logs are easily downloadable for numbers and data analytics (This is good for office planning).

As a long time receptionist I find this software to be an invaluable time saver.

Mar 08, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having been a Corporate Receptionist at other companies I have found this product to make the task of registering visitors unbelievably helpful. Visitors enter their own name into a system which then prints the badge and automatically notifies the employees. No more complaints about having misspelled a name or not notified an employee. We also use the photo function which makes it very easy for our employees to identify their visitor when collecting them from reception. Our clients are also impressed with our high tech sign in process.

Cons: The software itself leaves little to be desired. It has been well thought out. Our issues have been with employees not receiving the notification emails in their inbox. The junk filter on email software will place the email in junk or spam folder. Clearly explaining this issue to employees would save some frustration.

Overall: The stress of having multiple visitors, delivery vendors, ringing telephones and employees at reception with questions all at the same time was lessened, it didn't disappear; it just took one thing off the multi-tasking plate required to do the job well. I was able to quickly see at a glance what visitors were in the building. Following up with employees to collect their visitors was easier.

Awesome product!

Sep 01, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the dashboard which allows me to track visitors as they come and go. I used to use a paper sign-in sheet: I could not read people's handwriting and they resisted filling it out. Envoy requires specific information (which I can somewhat customize) so it encourages the visitor to give me the information I need. I also love that I can export it to create reports as needed and that I can easily look up visitor information for any specific date.

Cons: I can't think of anything negative at this point.

Overall: I have used Envoy in my last firm and now have lobbied to get it at my new place of employment after having used it for 2 years. I am the receptionist and need to check in every visitor personally. Envoy not only looks professional and high tech, it is the same or similar as what our clients have seen in other tech firms. As a law firm with many tech company clients and start ups it is important that we use the latest technology. As far as the product, it is streamlined, easy to learn, use and creates a great first impression.

Recommendations to other buyers: I actually have looked at many other options and nothing compared for ease for use, graphics and customization. Other products were too much. We needed a simple, easy to use sign in system that looks clearly branded with our logo and makes a great first impression.

The best visitor registration system we've implemented, adds a 'wow factor' to our visitors/guests.

Mar 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are able to digitize and automate our visitor registration workflow. The notifications are great (e.g., thru e-mail, sms, slack). The iPad user interface is user-friendly and customizable. We also get to extract all the data and the built-in dashboard also has some visual analytics for easy reference. The customer support is fast and the staff is friendly to deal with.

Cons: We just have one feature request to have the mobile and email details of the employees be hidden from view of the Receptionist (since our receptionists/security team is outsourced). This is not possible, but they said it may be considered for future developments.

Overall: Wow-factor for our guests/visitors! Ease of processing visitors for our receptionists/security, and instant notifications to the hosts.

We are able to digitize and automate our visitor registration workflow.

The notifications are great (e.g., thru e-mail, sms, slack).

The iPad user interface is user-friendly and customizable.

We also get to extract all the data and the built-in dashboard also has some visual analytics for easy reference.

The customer support is fast and the staff is friendly to deal with.

Envoy is the best thing I ever did for my front desk!

Aug 01, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the Dashboard. Super user friendly, the search feature is awesome, and I love that it uses an iPad for sign-ins rather than the staff doing the sign-in manually. The text feature works well for our students.

Cons: There are a few guest policy restrictions that we have currently that are a little difficult to manage with Envoy so it does rely on our staff to be very conscientious (such as, host residents are only able to sign in one guest at time but the Envoy system does not yet prevent a host resident from doing that. The Envoy team is working on it and we are hoping to have that in place soon!)

Overall: From the minute I expressed interest in the Envoy system, their customer support was on top of it answering every question I had with as well as being transparent about the capabilities of the system. I work in a residence hall on a college campus and we use Envoy to track our visitors- a huge safety concern and Envoy makes that easier for us.

Recommendations to other buyers: The value for the cost and the customer support I have received are absolutely phenomenal. When I was pitching Envoy to my staff and to the senior leadership of the College, the customer support reps assisted me in presenting two separate webinars, in addition to the demo I received individually. They have been super responsive in regard to questions or concerns I have and are proactive in touching base with their clients to check in.

Fantastic app and service

Jun 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of the overall design and user interface (UI). Also, the nifty features and add-ons you can add to make it specific to your needs. I get tons of compliments from our guests about how great it is to use, and often give out Envoy's contact information so they can set it up for themselves at their own company.

The customer service is top-notch as well. They are always happy to give a helping hand whenever something 'seems' to go wrong - even if it is user error (and they don't make you feel bad about it, either).

On the whole, I enjoy working with Envoy, and love the software. Keep up the good work.

Cons: The only thing that I can say that I don't like is that you can't put the email as optional on the iPad - meaning having the word (optional) next to the email bar. This always confuses first-time customers, so it would be great if that were something we could do. I already have it set as not a required field, but the word (optional) would be extremely helpful.

Give Envoy a try and watch your front desk woes melt away!

Jul 13, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Anyone who works in operations will agree that there simply aren't enough hours in the day to get to everything. The job gets done with constant reprioritization of to-dos and a lot of hustling, but it would be a heck of a lot easier if I could be everywhere all at once. I am a proud Envoy customer, because the product and service that they provide enables me to do just that. It's hard to quantify how much time, energy, and stress Envoy has spared me, but the dividends are certainly shared by all - our guests, my employees, and yours truly. Give Envoy a try and watch your front desk woes melt away! You'll be glad you did.

Pros: Set up doesn't take more than a few minutes. The default interface is simple, intuitive, and visually pleasing, but there is a ton of opportunity for customization and integration for anyone who wants it. Envoy's customer support is ALWAYS there to assist me live on the portal.

Cons: I frequently have to troubleshoot the wireless badge printer that came with my Envoy bundle, but outside of that I'm very pleased.

Recommendations to other buyers: I recommend that you invest in a sturdy and trustworthy swivel stand for your ipads - guests of all heights appreciate it!

Envoy has been a huge asset to my office. Easy to use and looks nice and professional.

Mar 08, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The UI is simple and clean, and for the most part, it is easy to use right out of the box. I also love the option to design and order custom badges with our own company branding on them, as an upgrade from the standard printed name badges. Envoy makes signing our visitors in much smoother and more professional with the digital interface. (Especially for a company in the tech/production industries.)

Cons: I tun into issues with the badge printer pretty often, so I'll have to hit up the troubleshooting section of the site a lot. The troubleshooting guide does usually help me solve my problems, though. There have only been a few instances where I've had to reach out to Envoy support or to my company's internal IT team for additional support on weird issues. One more con is that I wish we could have a little more control of the look of the iPad app, but that's not the biggest deal. The home screen and sign in pages still look great as they are.

Great system

Nov 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are a secured facility and anyone including employees that are not a US Citizen has to have an MK Denial run on them to see if they will be allowed into our facility....knowing their Citizenship ahead of their visit lets me do their back round check ahead of time.

Cons: I really have no cons...but if I had to choose one I would like it if each time a visitor signs in it doesn't require to enter a new badge number....unfortunately the system saves the previous badge number and even though I ask them to change the badge number as they are signing in, they go right by it and then I have to go into the system and manually change it myself....I wish down the road it will auto delete the badge number for each visit so they can't proceed without entering a new badge number....

Overall: this system makes visitor process so much easier and things go so much smoother. So knowing when visitors are coming lets me plan my day.

Great System

Sep 01, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The look of the ipad, very stylish and the fact that it remembers guests from previous visits. envoy work hard at making this a functional and smooth experience - on two occasions I have used the live chat online feature to help me over 'hurdles' mostly of my own doing and the specialists were great, fast, friendly and efficiant.

Cons: I would like the machine to ask for credit card # and expration date but there's no way of doing that (joke.) Really the only con is that I'd like another ipad available at a lower height for clients with disabilities but that is an issue I am raising with my company and not Envoy.

Overall: When we first had this system I admit I was a bit of a luddite especially given that I had used the old system of access control for over 12 years. Now I'm a convert and would reccomend this to anyone. It's sleek, modern and makes the lobby look far more modern.

Recommendations to other buyers: Go for the free trial you have nothing to lose and a lot to gain!

Envoy just works.

Jul 31, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Envoy is simple for our visitors to use. This is important to us because we routinely have anywhere from 10 to 100 customers in the building. Tracking who is in the building helps our Project Managers keep track of their customers. Being able to export visitor logs is also very helpful in case of an emergency or for reporting. Overall, we have had a great experience using Envoy and is leaps and bounds better than having a physical (paper) visitor sign-in sheet.

Cons: Very little to complain about, but sometimes the iPad goes offline and when it comes back online the syncing is not immediate.

The landscape mode for signing in could use some improvement. Some of the fields are hidden below the keyboard which can cause confusion. A dual or two column sign in for landscape would be a great addition.

Game Changing Product!

Nov 21, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the simplicity and the ability to use the product in a number of optional configurations. I've been a customer for several years and the improvements have been constantly valuable. They REALLY listen to customer feedback.

Cons: N/A

Overall: Envoy takes the focus on the mad scramble to sign my guest in, track down, and alert their host and lets me focus on greeting my guest and making them comfortable. It makes sure each visitor signs our NDA and frees up my time to have a chat with the guest when appropriate without the added distraction of trying to herd cats. Envoy constantly adds integrations and tool sets that are valuable to my use case.

Recommendations to other buyers: Great for entry-level customers and can scale to enterprise easily. Also extraordinarily simple to set up.

Beautiful user interface with strong integrations

Jun 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User interface design -- for both the end user and the admin -- is modern and simple to use. No training needed. The portfolio of integrations -- with things like Microsoft AD, Box (for storing signed NDAs), Skype for Business (for chat-based alerts of people's arrival), and on and on -- is very strong.

Cons: The pricing for the top tier (the plan with the most integrations) is slightly high when compared to our monthly investment in other marketing and office technology providers. It is still priced competitively for what it does, but if I had to pick a "like least" price is the easiest.

Overall: beautiful, modern front-desk check-in system

A product with a thoughtful experience.

Aug 23, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the emails for when a visitor has arrived for me; their name, expected length of visit, and even a photo of them at that moment. The interface is great and I've yet to find someone who didn't understand how to use it. Love their support team as well, they've been quick to respond to any questions or concerns. It's rare for the product to run into problems but if it does there's world class customer support behind you.

Cons: There's little worth complaining about when it comes to Envoy.

Overall: The company I work for uses Enjoy for their front desk, asking users to sign in when visiting someone at the office. When I have visitors, family or clients, they all mention how clever the check in process is.

Recommendations to other buyers: It's a great investment to your company; the first impression made with potential clients, family, or friends visiting your office will be in high regard.

Looks professional and performs the functions we want it to do.

Jun 01, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: It looks professional and provides reporting so that we can always track who comes in and out of our facility. It's also pretty user friendly, so we rarely have issues with visitors being able to sign in. Our employees appreciate being able to receive both email and text notifications when a visitor has signed in.

Cons: It is pricey. We still find it worth having, but I had to make an argument for it in our budget. I wish the appearance was a bit more easy to customize. Sometimes there are hiccups and notifications don't send, but they typically get fixed very quickly.

Redefining the first point of engagement for guests into our business!

Sep 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Everything! so many features!!

Cons: I have absolutely nothing to complain about, minor issues are always fixed fantastically fast by the support team!

Overall: The front desk. The place that not only makes your businesses first impression on the client/guest, but shows your intentions as a company. You can define yourself in the lobby/waiting area with simple things, art on the walls, the carpet, the furniture. But that is all a waste of time if your visitor greeting process is leaving something to be desired it can lower the visitors expectations dramatically.

Envoy leaves nothing to be desired. Seamlessly integrated into our reception team its features are first class. Not only does it make the job of our team on reception easier, with features like pre registered guests, NDA signing and much more, these features show the customer that we are welcoming them in and greet them appropriately.

Its brilliant.

Envoy has eased visitor management a lot

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Envoy is easy to use, and is very flexible. We have a small campus with three entrances/exits, and we've been able to configure Envoy to work well across all three entry and exit points. The data we capture has really allowed us to improve our policies and workflows, and the email/SMS notification in real time has improved the experience tremendously for both visitors and hosts.

Cons: It's cloud-based so on a few, rare times infra issues (on our part) have brought the service down; also, you will have to invest in an iPad for each entry/exit point.

User-friendly, efficient, and worth the value.

May 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Envoy Visitors helps our department to easily track down visitors (students, alumni, parents, partner organizations). With the help of this software, we were and still able to prepare the needs of our visitors ahead of time, thus, lessening their waiting time. It also aids in easily tracking visitors' contact information whenever we have further concerns to them. Aside from these, what I like most about Envoy Visitors is the added security it gives to the institution I am currently working with.

Cons: None, so far. Envoy Visitors has been a great help to our visitor registration management and campus security since the day it was deployed.

Amazing function and features for us! We use Envoy for office check-in operation.

Aug 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Envoy support is quick, responsive, and invested. We use Envoy to support our operation in which people check-in at our front desk. The features and functions at the free level are bar-none. We are looking at possibly adding additional stations and perhaps moving to the paid version which adds a host of additional features too!

I honestly cannot think of a problem or issue with this software. The help desk team helped us resolve issues quickly and effectively, the software functions cleanly and swiftly, and the software has helped our office serve our students!

Overall: Creating an effective office management and maintaining a database of those who come in to our office.

No more waiting time waiting for visitors

May 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love that Envoy integrates with Slack so that you're notified when a visitor arrives. I often conduct interviews and candidates arrive early and late. I can keep working undistracted. This also reduces load on office managers who aren't always at their desks.

Cons: It would be great to create user accounts across the Envoy platform was even quicker check-ins. Sometimes entering info quickly, especially in the presence of crowds, is a time consuming task with multiple required fields.

Simplicity at its best!

Jul 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use + simplicity. UI is gorgeous. I feel like most of the features in the app tie into the overarching theme of simplicity.

Cons: The only issue I encounter on a regular basis and this could be because I'm not awake or had my coffee yet but I mix up "visitors "and "invitees" tab when I need to add someone into the system who is scheduled to come to our office.

Sometimes I get confused when my invitees sit in the queue for the day of they are scheduled to come in and it looks like they signed in but they havent yet. I can take a screen shot and show you what I'm talking about.

Overall: helps with coordinating interview onsites with candidates!

We don't have a front desk receptionist to receive any delivers nor great our guest. Envoy FTW!

Mar 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Envoy handles the guest sign-in workflow and notifies the proper employee that their guest has arrived. We also utilize the NDA form to make sure we keep the company safe. I really appreciate the Slack integration to PM the employees too.

Cons: Envoy seems to have minor issues from time to time with connecting to our wifi. I have to force quit the application to get it to connect again.

Overall: handles the little things for a company to help expand

Fantastic Solution

Dec 08, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We used to use a paper sign in with our clients, many who are tech industry companies. We are a small location but part of a very large law firm and we need to look professional and tech savvy. This app lets us do all this while helping me manage the visitor tracking process.

Pros: I look the design and ease of use. Our clients are often impressed. I can focus on my interaction with them because the app makes it easy and quick to sign in. My favorite feature is the dashboard because I can instantly see their name and who they are here for.

Cons: Can't think of anything right now

Recommendations to other buyers: Every receptionist should have this, it makes my job seamless and makes a great impression with clients.

It's a great experience very efficient, and useful

Jul 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That's its a simple smooth check in process. The software is very efficient and effective which is very helpful.

Cons: The "Been here before" Icon at the bottom of the page. I think it should be bigger since a lot of guests miss this part. So I shadow and make sure to ask if they have been here before or would they need to register their info.

Overall: Helps save time and makes our job easier. Helps with security concerns and keeping track of who comes into the building.

Game Changing

Jul 21, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Envoy takes the focus on the mad scramble to sign my guest in, track down, and alert their host and lets me focus on greeting my guest and making them comfortable. It makes sure each visitor signs our NDA and frees up my time to have a chat with the guest when appropriate without the added distraction of trying to herd cats.

Pros: Simple and cheap to install. Integrates with AD and Google. APIs for a multitude of complimentary apps! Excellent support :) Passport app (user proximity) is picking up users. Envoy is quickly becoming a standard that guests recognize.

Cons: My only request would be priority shipping on custom label orders.

Recommendations to other buyers: Visit an office using the system for a demo.

Find system very user friendly for our visitors and it has accelerated our sign in process.

Jul 13, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use for both visitors and myself as administrator. Easy to complete searches, fill in missing information and sign out visitors when they forget, which maintains an integrity of information.

Cons: Some visitors do not want to provide an email address and have to go through the whole sign in procedure if they visit again.

Overall: The major benefit for our company is in time saving as visitor information was previously gathered manually and then entered into a spread sheet due to C-TPAT requirements. It has also made the sign in process much quicker for our visitors and notifies the host via email that their visitor has arrived.

Works fairly well, some hiccups in the system from time to time.

Mar 08, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: How easy it is to have guests sign in & sign the NDA. Makes it easy to have the visitors information (i.e. email) in case for the off chance they forget something in the office or other reason.

Cons: Does not always notify the host when their guest has arrived. We usually have to get into contact with IT & even then, IT's admin role has been revoked & they can only help us so much with issues that arise.

Your Search Stops With Envoy!

Jul 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use! Some of our visitors have never used an iPad before, but the app makes it easy for ANYONE to sign in. Also, the dashboard makes it very easy for our receptionist to know exactly who's in the building. And don't get me started on the text alerts! Everyone here LOVES them!

Cons: The only drawback would be the high price of entry. However, Envoy proves their worth, so I only list it to have something in the con column.

Overall: Envoy solved all of our visitor problems! We were looking for a sleek, modern set-up, and needed to be able to print name badges for visitors, WITH pictures. Envoy checked all the boxes! And don't even get me started on their customer service!! I need more stars to properly express how wonderful they are to work with.

Recommendations to other buyers: If you need a visitor system, you need ENVOY!

Fantastic Tool

Sep 13, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This tool lets me not have to worry about people coming and going because I know the app is going to take care of signing people in and out. The other cool thing was setting up the NDA which is crucial sometimes.

Pros: Easily understood interface. Clear instructions for office users. Setup from admin point of view was a breeze.

Cons: Haven't found any downsides to the app yet. CS is on point and very helpful!

Recommendations to other buyers: DO IT! The two week evaluation was nice to have.

A must-have / Awesome impact on our shared workspace & culture / Exceptional support team

Jun 15, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I run a shared workspace that's home to ~35 startups. With so many different businesses under one roof, we receive a steady stream of guests each day. Before Envoy, our Office Manager ran around the building looking for guests' hosts. This detracted from the guest experience, was a security issue in leaving them unattended, and often interrupted or caught hosts unprepared as many guests arrive early.

Enter Envoy: a sanity-saving service our staff is thankful for every day. The Office Manager can focus and better control the guest experience from start-to-finish; guests feel welcomed, special, and accountable; hosts can greet their guests when ready; staff gets a log and other useful insights; guests can receive personalized invites with helpful 'when you arrive' instructions; the badges with our logo identify guests for security and extra friendliness; and our members take more pride in welcoming guests here, and better respect the associated privileges.

The team behind the product is phenomenal. As an early client, we enjoyed user testing and helping shape the features needed in shared workspaces. I felt listened to, and loved how quickly idea implementations happened. Customer support is fast, knowledgable, and courteous - a joy to work with.

There is basically no good reason *not* to use Envoy - from the business impact of time and resources saved, to the added security and insight, to the warmer welcome and branded experience. I recommend it to every office and ops professional I meet!

Vendor Response

by Envoy on June 19, 2015

Thanks Lisa. We love the Hattery and glad you took the time to tell everyone about Envoy.

Envoy - Top Guest Registration System on the market

Sep 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We put Envoy in place for all of our US facilities to facilitate guest registration and it has performed way beyond our expectations in ensuring safety, compliance and host notifications for guests entering our locations.

Pros: Ease of use, reporting, customization, notifications, iOS development

Cons: There are no cons with this product

Recommendations to other buyers: If you are using a paper based or other guest registration system for your company stop right now and switch to Envoy.

Really Easy

May 02, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It requires little work to support, easy to setup, our legal folks love having all the NDAs in an easy searchable location

Cons: Our only con is that we wish the welcome page were more customizable. Apparently only having one con isn't cool so I had to type more in this box to submit it.

Overall: NDA storage, users instantly get badges, hosts are notified multiple ways of their guests arrival.

Easy to setup, had our corporate location running in a very short time.

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our employees love the notification features. Our visitors love the "been here before" feature. The visitor badge printing system works well and one of the nicer features is the pre-printed badges that Envoy offers. Overall the system is working out extremely well.

Cons: My least favorite part of the offering is the licensing. At first I thought I would be able to offer it in all of our locations and I felt the cost warranted the ability to do this. However, having the ability to have unlimited entrances works well in our corporate headquarters.

Overall: Visitor tracking, employee notifications and pre-printed color badges are significant benefits compared to what we had before.

My company uses Envoy and it has worked very well for us with the multitude of well thought feature.

Apr 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of configuration and ease of use in general. Every visitor who comes to our space expresses the ease of signing in and getting a badge printed (yes we have the badge printer). A group of us receive a text message, email and an instant message (they support multiple IMs) when someone comes to see us and signs in. Our delivery people just touch a pre-built button and we are notified of their presence. Of course, you don't want the mailman signing in all the time.

Cons: Sorry I have nothing to dislike about Envoy. We compared and did a PoC with 11 other competitors of Envoy and we ended up with them . I wish we tried them first.

Everything has been easy with customer-centric service from the start.

Mar 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: All the aspects are fairly intuitive. I purchased an box, so it was preloaded with the software. The software is automatically updated and the dashboard is easy to use.

Cons: Having the basic plan, I can't say that there is anything that I like least. I have to change the plan to know before I feel that I can say anything in this area.

Invaluable for our office!

Sep 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We love using Envoy at our office. Envoy's purpose is to make the visitor registration system delightful and painless, and it certainly delivers. Guests are wowed upon arrival when they are directed to sign in on a beautiful, customized iPad.

Pros: Easy to setup, easy to use, great support, wonderful community of users and community manager!

Cons: There are none, really -- they keep adding new features and add-ons that make the experience even better.

Recommendations to other buyers: I definitely recommend implementing Envoy in to your office. As an Office Manager/Receptionist/etc, your job will be so much easier!

When I first used it as a visitor It captured my photo and then take important details. Very good.

May 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The user interface is very good and user friendly, it captures the most important details of the visitor and it's easy to use specially for elders. I also like the idea of sms notification and email notificication, it enables the host to know in advance that he/she has a visitor.

Cons: The least I like about this software is the recepient or the host could not reply to the envoy. If the recepient is not in the area he cannot advice the envoy or the visitor.

Envoy sign in

Oct 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy for end users to use and easy for me to administer.

Cons: No cons

Overall: Envoy is great for having guests visit. They sign in on our iPad downstairs and our users get notified of their guests' arrival. Returning guests are automatically recognized. As far as setup and troubleshooting, couldn't be easier. Very intuitive dashboard and app.

Recommendations to other buyers: Regular software updates, responsive staff, and not super expensive.

Envoy simplifies, streamlines, and shapes the visitor experience, start to finish.

Mar 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It links to a printer, works every time, and fulfills the SOC compliance mandate for physical and logical access management. I've deployed Envoy at both Ridecell and MemSQL where I was also an IT Manager. I plan on deploying this at every one of Ridecell's offices at home and internationally.

Capterra loader

Another great Visitor and Package Tracking Tool

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I used this a few years ago and it is a very powerful tool to track visitors and even any packages that you might be expecting to be delivered.

The application is again very simple and easy to install

Cons: No negative points that I could find. I would recommend it to anyone who has a small office

Envoy has been a life saver and has so many capabilities that have made our lives so much easier.

Mar 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Thanks to Envoy we are now turning of front Lobby into a No-Host (Receptionist) Lobby and saving our company a lot of money. We pre-register guest for large meetings, we're in the process of scanning of packages and of course, we love the main feature in which we purchased Envoy for initially, to sign our guest or vendors in. We're doing our pilot process now and it's been working for us like a charm. I'm thoroughly excited about what's next, so please keep me informed. Thank you so much!

Cons: None really. I've had for the most part amazing results. However, we are considering getting two or three just to speed up the process for the larger meetings because if not pre-registered it could take a little longer that we need to print out the badges one by one, whereas if we had additional equipment that would eliminate our problem of having people standing in line.

Overall: Envoy has been a life saver and it's capabilities are allowing us to now turn of front Lobby into a No-Host Lobby and saving our company a lot of money.

Envoy An Amazing Guest Registration System

Oct 18, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its easy interface and convenience.

Cons: There is nothing about this I dislike.

Overall: Runway a tech office, has used Envoy for years as our guest registration system. We love how user friendly it is, how much time it saves our office from retrieving the host, and for security purposes. Runway loves how easy set up is, and how easy the back end is to upload member info, and other administrative stuff.

Powerful features, used daily

Dec 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Envoy makes the work of running a reception desk easier - notifications for hosts are automatic, visitor logs are created, and NDAs are signed. This software took care of many pain points for us.

Pros: Good value, easy to implement, easy adoption. We have been pleased that any bumps we've had have been quickly addressed by customer success.

Cons: N/A - Software definitely does the job, however we don't have a complicated use case.

Recommendations to other buyers: Giving it a test run is not a big lift (easy to import users, etc), so it is worth a quick trial if you have hesitations.

Simple Sign In!

Mar 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to use, clean interface. Pairs with Bluetooth beacon for Smart Phone quick sign in (Passport). Many customization options for unique screens, auto populating directory.

Cons: Cost to implement can be high for small businesses with multiple units on a budget. Can't think of other stuff right now.

My front of office runs on Envoy

Oct 03, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Frequent feature upgrades. Great documentation and support.

Overall: No matter what your title is or which department you belong to your time and energy are valuable. My office is an Envoy office because avoiding wrangling office guests and starting our meetings on time continues to pay dividends back into productivity. The real appeal though, is that Envoy is so easy to set up and use that I'm confident I can put my attention wherever else it's needed in the workplace. Now that's value! If you aren't convinced, I strongly recommend you reach out and give them a try.

Easy, intuitive, secure.

Mar 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Envoy is extremely intuitive and has been a great asset to our company after we made the move to a secure floor. The program has been effective in making sure our visitors are expected, greeted and that we have proper documentation of their visit. Envoy has made this start-up look like we're playing big-league.

Cons: The only con I have is that I wish we could publish private notes to candidates, in their invite. Sometimes we need to give a specific instruction, and it would be nice to have it all come in one email.

Overall: This saves our Recruiting team a lot of time and worries when having candidates come to the office.

It's okay as long as you don't have any issues

Aug 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We've been using this app for about a year and then our ipad has been stolen. I liked that we had an opportunity to keep track of our visitors.

Cons: I don't think it's been used very often. We get a lot of deliveries in the office and the couriers usually are in rush and they don't have time to indicate their full name, email, and company in order get in. So most of the time they just knocked on the door instead of using our Envoy App

a hassle-free visitor registration system

Jun 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: The simplicity of this software. For visitors, just key in your details, smile, then the system will notify the person you are going to visit. For the host, you can set if you are expecting someone in order to lessen the time in the registration part.

Cons: I hope a feature where you can reply will be made available since the receptionist caters a lot of visitor. It will be great if you can just reply if you are available or not

Easy, dependable, fast, user-friendly.

Jun 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The thing I like most about Envoy is how user-friendly it is. I have eyes everywhere because of it and it helps me stay connected with the guests and hosts and their experience.

Cons: I really never have any issues or negativity toward the system. I think it has lost service for a short period twice in the year or so I've been using it.

Overall: Visibility with the guest experience, less effort to contact the hosts, a cool system, etc. Never any negativity.

Great service. It really improved our visitors' experience.Keep up on improving and adding features.

Aug 18, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Been here before is a great feature, however it might be better to connect it with visitor's name rather than email, or both.

Cons: Notifications on Slack are sometimes late. It can take up to 5-10 minutes at times to get a notification, so it would be very helpful to improve this.