--- title: "Envoy Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Envoy the right Visitor Management solution for you? Explore 428 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/143721/Envoy/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Envoy 4.8 (428) [View alternatives](https://www.capterra.com/p/143721/Envoy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Envoy Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews Sarah M ControllerTextiles, 51 - 200 employeesUsed the software for: More than 2 years. “I love the feature that alerts you when a guest arrives for you, and that it allows us to track all visitors and their signed forms in one place.“ July 23, 2025 LW Lisa W Growth and Community Engagement SpecialistInsurance, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “I don't like that you have to manually select "sign out" for each visitor instead of having a "select all" option to sign more than one visitor out at a time. When I host events there are usually at least 40 people who have to be signed out one by one instead of by batch.“ April 4, 2025 CT Callie T Sr. HR ManagerAutomotive, 51 - 200 employeesUsed the software for: 1-2 years. “No issues with the platform and it made the notification process of visitors much smoother than using Teams/Ring doorbell to notify someone was in our lobby.“ January 9, 2025 MH Michael H Eng MgrPlastics, 201 - 500 employeesUsed the software for: 1-2 years. “Was set up to be used on an ipad which seemed a bit fragile for daily use.“ September 23, 2024 JR Julie R Patient care coordinatorHospital & Health Care, 11 - 50 employeesUsed the software for: I used a free trial. “getting visitors signed in has allowed me to do more at the intake process.“ November 12, 2025 AC Alex C Customer insightsFinancial Services, 51 - 200 employeesUsed the software for: 6-12 months. “It logs me out everytime and cannot just do it quickly“ October 4, 2024 MW Marta W Operations ManagerReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “Few glitches that took a while to work up with SF data connections, but overall final experience is very good!“ October 3, 2025 NS Njon S Sr People PartnerAirlines/Aviation, 51 - 200 employeesUsed the software for: More than 2 years. “Adding an additional PRINTER to my existing "Premium" license costs more that a new license.“ October 27, 2022 ## Showing most helpful reviews Showing 1-25 of 428 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Neil D. Sr QA Analyst Computer Software Used the software for: 2+ years ### "Envoy is the best solution for managing visitors on multiple floors and managing package delivery." December 21, 2018 5.0 It really is a simple solution for front desk communication, it cuts down on the panic when a VIP arrives and you need to locate their contact. Staff really appreciate getting the instant message with a photo of the visitor. Signing in is as easy as 123, first name and last name and an e-mail. Also responding to a notification is literally a one-click deal. It really cuts down on the build up of packages at front desk. It is simple and it is a great tool for the front of house operations. Pros Having tried out various solutions over the past 5 years. It is obvious that Envoy is the best solution for managing visitors on multiple floors and managing packages. It is convenient to set up the iPad app, users appreciate getting notifications when Interview candidates arrive at the front desk, they can get a notification message by E-mail or Text message and Slack instant message. Also when packages arrive for employees, they also get a photo of the package label sent to them, this is great for locating priority packages, once collected the user just clicks on a button to mark it as picked up. Cons Our location uses Apple iOS iPad minis with 8 inch screens, the app is certainly a stable build for iOS devices. However the few brief moments when I decided to use Envoy on a Android smart phone I did experience several crashes. That was annoying but I believe these bugs may have been addressed in a more recent build. For now we decided to only use the iPads as they seem to do the trick. Review Source CR Christy R. Administrative Services Manager Banking Used the software for: 6-12 months ### "Like the software but am disappointed in the Customer Service after purchase" May 20, 2020 4.0 In the sales process, we were told it took 2 hours to set up. It took much longer than that. Now that I have worked with it, it might take me 2 hours. The set up time should be qualified - 2 hours for advanced techies, longer for beginners. It gave us inaccurate expectations about setup. Once we went live, we had 2 weeks were the system worked great. Of course there was training to communicate to staff what to expect and how to update their notifications. One big selling point for us was phone notifications. We have about 4 hotlines that ring on multiple extensions. Very important for a quick response to the visitor in the lobby since we don't have a receptionist. Phone notifications stopped working after 2 weeks. It took 7 weeks for Twilio and our phone expert to figure out the issue - which was a software issue. For weeks we were brushed off that the software was working correctly and it was our phone system issue. I do like the software but have been disappointed in customer service post purchase. Pros I like the notification choices available for each user, the photos and the badge printing. Cons I would love to have three of our workflows that can be programmed to call a specific number without entering the name of the department. Ex. Member Services visitor has to type in Member Services after selecting Member Services. For a particular staff, I see the advantage to typing in a name for a number. But we have 3 workflows that go to a specific Department. I would like to have the access to note that listing ones email when signing in is optional. That has been a stopper for some of our visitors. Other questions I added I had access to list as optional. It is not intuitive to some visitors that they have to select the name for the system to recognize it. Might be nice to somehow direct them to the process. Is it possible to have a Chat to help people that are not techy - for the offices that do not have a receptionist in the lobby? Alternatives considered [The Receptionist for iPad](https://www.capterra.com/p/133191/The-Receptionist-for-iPad/) Reason for choosing Envoy I like the features in Envoy and our initial sales rep was outstanding, \[SENSITIVE CONTENT HIDDEN\]. We had excellent response from the team during the pre-sales stage which pointed us to Envoy. After I recommended Envoy and we were in the final sales process, our IT Exec told my VP that he visited a vendor that used Envoy and he liked it. That was a confirmation for me! Post sales the customer service fell slightly. I did contact the Help Desk quite a bit during the setup. They did respond and helped me. I don't know how you track in your CS department questions but I was corrected for opening a new email to hi@envoy with another question. If I am to use one email string, how about giving me a company number that I put all emails are together? Review Source FM Farid M. Head of Data Health, Wellness and Fitness Used the software for: Less than 6 months ### "Unable to register" October 9, 2021 1.0 Very disappointing. I wish my company used a different app. Pros I have not had a chance to use it. I've been trying to get registered for a couple of hours already. Cons Unable to register. The mobile app started with Let's Get Started, regardless of whether one is already registered or not. Next is enter email. It takes 90 seconds to come back with something (on a fast phone). Then email was found. I scan the code and I am in. But, the very first time I tried to log in, my company had not connected me with the app. Virtually the same log in process led me to create my own (personal) account, which I was not intending to do. Then when my company did add me to Envoy, now it seems my email exists in two Envoy accounts. When I log in now, I see some information (like company logo and full name) displayed, but it also seems to be my personal account that I had created. I am assuming the logo and full company name would come from my company domain the Envoy has on file. But I know it's my personal account, as there are no resources available, like no rooms etc. Ok. How do I delete the account? I go through the (confusing) set of menus (my profile, then drop down for company, then manage accounts. In there I see my name (and email), select, and delete. It takes me to the Let's Get Started page. When I "log in" again, the same thing happens. Ok. Let's try their support, right? Not available, as it is Saturday. Everybody in the company must be taking weekends off, there is no support. I must wait for Monday. But Monday is exactly what I am trying to reserve at the office, as the company policy is to use Envoy to be able to work at the office. Review Source JO Jennifer O. Operations Biotechnology Used the software for: 1-2 years ### "Best registration software - with pre-registration management - I have used" April 28, 2023 5.0 Very strong - great product. Not the cheapest but the functionality for the cost far exceeds competitors'. Pros The only product I researched that had preregistration functionality that could still be segmented for privacy. Preregistration tracking is key to managing some of our guest access policies. Cons Launch was a little rough because of an account setup glitch. It was easily fixed within a day, however, and it has worked perfectly since. I don't love the new service model without an assigned contact. The service staff are very responsive, but I prefer an account manager who knows the whole story of what we need. Alternatives considered [Eptura Visitor](https://www.capterra.com/p/117329/Proxyclick/)[Sign In Solutions](https://www.capterra.com/p/150664/sign-in-solutions/) Reason for choosing Envoy I might have actually gone with SwipedOn if they had prereg. Extremely cost effective and good demo. Ultimately, they did not, so we went with Envoy. I had also used it at a previous workplace. Sign In did not have privacy controls we needed. Proxyclick was exorbitantly expensive because of our setup. Review Source BH Brett H. Director of IT Infrastructure Apparel & Fashion Used the software for: 2+ years ### "Saves time for receptionist, increases security, add professionalism" June 2, 2020 5.0 Envoy has become an integral part of our environment. With connections to Active Directory, Teams, and OneDrive we have streamlined the visitor notification and NDA process. We are able to pre-register visitors to speed up their check-in time using the Outlook add-in. Using the Deliveries feature saves our receptionist and mail room additional time, while letting employees know immediately when something arrives for them. In addition to the portal record of all visitors, along with their picture, the Teams notifications give our employees a record of their visitors to refer back to when needed. It's also helpful now that all visitors have a badge to be able to glance down at it if you forget their name ;-). Pros Envoy is very well designed for corporate environments. Our initial goal was simply a system that allows us to record and badge all visitors primarily for security reasons. We chose Envoy for the ability to notify users of visitors using email/Skype/Teams, which saves our receptionist time trying to track people down, and the ability to ask visitors to digitally sign an NDA. Cons The integration was not difficult for our IT team, and the features and integrations have expanded significantly since we started using it in 2017. My only gripe would be the annual premium subscription and label rolls are a bit pricey for an organization of our size, but it is not excessive compared to other options. Alternatives considered [Sign In App](https://www.capterra.com/p/162584/Sign-In-App/)[The Receptionist for iPad](https://www.capterra.com/p/133191/The-Receptionist-for-iPad/) Reason for choosing Envoy Range of features, simplified pricing, feedback from industry contacts. Review Source VR Verified Reviewer Facilities Admin Facilities Services Used the software for: 2+ years ### "admin and user friendly " October 28, 2020 5.0 Envoy is a great tool to add to your business. Especially, during covid19 protocol, the contactless or minimum contact is key for visitors and employees of the company to get notified. It is customizable where you can add in covid19 standard questions and it tracks just the right visitors info. I would recommend other companies to add Envoy for managing visitors on multiple floors and managing package delivery! Pros What I like the most is that is contactless when using the app on your phone. The kiosk is accessible and convenient when there are one or more tenants in the building. The notifications are fast and efficient Cons the least about Envoy is that is not compatible with all mobile devices. It is great for apple user, but not so much for Android. Switched from [PassagePoint](https://www.capterra.com/p/80453/PassagePoint/) for being the best solution for managing visitors on multiple floors and the admin user friendly features. Review Source VR Verified Reviewer Controller Textiles Used the software for: 2+ years ### "Very useful and well worth it!" July 23, 2025 5.0 We use Envoy for a few different features, but each of them is extremely valuable and works very well for us. It has simplified an already quite simple task and made it easy for us to stay organized and in compliance. Pros I love the feature that alerts you when a guest arrives for you, and that it allows us to track all visitors and their signed forms in one place. Cons I'm not sure if this always applies, but the way that we have it set up requires internet connection in order to complete and submit visitor forms. Review Source MW Marta W. Operations Manager Real Estate Used the software for: 2+ years ### "Guests and mail management" October 3, 2025 4.0 Nice clean design, very visitor-friendly. Few glitches that took a while to work up with SF data connections, but overall final experience is very good! Pros Easy and user-friendly app for visitors and mail management. Like the clean design and personalisation options. Cons There was an issue with getting app to stop suggesting host name - we can't have that due to GDPR, it took a while to be solved and took few tries from Customer Service. Review Source JR Julie R. Patient care coordinator Hospital & Health Care Used the software for: I used a free trial ### "Envoy at intake." November 12, 2025 5.0 getting visitors signed in has allowed me to do more at the intake process. I can work on multiple intakes at a time. Pros Envoy is great with visitor management when we don't have a receptionist at the front desk and even when we do. Cons It's not anything I like least per say, I am in the learning stages. Time will tell if this is a good addition to our practice. Review Source LW Lisa W. Growth and Community Engagement Specialist Insurance Used the software for: 6-12 months ### "Envoy For Work" April 4, 2025 4.0 I've been using Envoy for 8 months and overall I give it an 8 out of 10, and would recommend it to other companies. Pros Envoy makes it easy to keep track of all visitors coming into the facility for any reason (employee, vendor, visitor, member, etc.) by using one of the three options of manually signing in via iPad provided by Envoy, scanning a QR code, or manually signing in via website. Cons I don't like that you have to manually select "sign out" for each visitor instead of having a "select all" option to sign more than one visitor out at a time. When I host events there are usually at least 40 people who have to be signed out one by one instead of by batch. Review Source SN Susan N. Sr. HR Specialist Automotive Used the software for: 1-2 years ### "Good Visitation System" April 28, 2025 4.0 Pros Envoy was easy for both our visitors and employees to use. It gave visibility to admin to get an accurate count of how many visitors are on site. Cons The price point for Envoy was a bit high compared to others that did the same or similar things that we needed. Review Source MT Mark T. Design Engineer Telecommunications Used the software for: 6-12 months ### "Great cloud based option for Visitor Management" December 13, 2024 5.0 Great overall experience. The tool solves our needs for visitor managment Pros Easy to use, easy to setup. Integration options are amazing Cons Licensing model can be a bit complicated depending on what you need Review Source NS Njon S. Sr People Partner Airlines/Aviation Used the software for: 2+ years ### "Great Product but Predatory Pricing" October 27, 2022 5.0 Adding an additional PRINTER to my existing "Premium" license costs more that a new license. HUH‽ Envoy thinks anyone with more than one entrance to their company needs to be an Enterprise customer. Very bad pricing model built only to upsell. Paying to undisable core functions of the software is total BS. Pros Ease of use was key to our administrators Cons The pricing model is ridiculous and is geared solely to upsell customers to top tier for any add-on Reason for choosing Envoy Ease of use Review Source Response from Envoy November 8, 2022 Thank you for sharing your feedback. We're glad to hear that Envoy Visitors is providing ease of use and beneficial features for your workplace administrators. And we'd be happy to work with you to make sure you're finding the full value you expect from Envoy. JM Joan M. Receptionist and Facilities Coordinator Pharmaceuticals Used the software for: 2+ years ### "Working onsite using Envoy" April 21, 2021 5.0 Envoy Protect is just great. Pros We first started using Envoy to log visitors and vendors. It created a badge and worked really well. Then Covid happened. Envoy developed something called Protect. Now Employees as well as visitors and vendors are recorded in Envoy. Employees can use an app on their phone to answer health questions and secure a spot at work and the visitors and vendors are entered manually. The only drawback is that our touchless temperature taking screen cannot sync up with Envoy. That would have been perfect. Cons As I said in the above section, I wish that it could sync up with my touchless temperature taking screen. Also, with Protect I'd like a little box next to each name that I could check once the person has their temperature taken - being able to record that in Envoy would be great. Reason for choosing Envoy My boss suggested it. And it turned out to be a wise decision. Review Source AW Adrianna W. Recruiting Coordinator Computer & Network Security Used the software for: 2+ years ### "Envoy Visitors rocks! " May 27, 2020 5.0 We use this to sign in candidates who interview with our company. It is an easy effective way to alert us of someone coming onsite. We also upload our NDA and they are able to sign it easily. We use it for people to come in for meetings as well. Pros This product is very easy to use. There are a few functions that make it particularly useful for my job. I am able to add it directly to invitations and I also add people in daily. I have never had any complaints about the product. That is saying something! Cons I can see how COVID-19 would affect this product and the use of it. I know you are in development with some new software, so it will be interesting to see the new integrations and updates when we return to the office. One option to expand is in regards to the notifications settings. It would be great to have the interviewer AND the coordinator informed when a candidate is onsite. This would alleviate us needing to notify them that someone arrived. If this is a current feature, I am unaware of how to use it in this way. Review Source RG Rafael G. Analyst Banking Used the software for: 2+ years ### "Check-in with Envoy" October 7, 2024 4.0 Overall, the price can be a bit steeper, but it is so user friendly and it pairs so well with some of the critical softwares we use, like Okta and Slack, that it easily makes up for it. Pros I work for remotely, and we use Envoy for checking in and capacity limits each time we pop into the office to have a little face-to-face interactions. It is really great because it allows you to tell the company in real time how many faces they should be looking to expect while also taking out the complication of phone calls and micro management Cons The price is a bit steeper than other competitors, but for the range of softwares we use and their integration with them, it is still worth Review Source AO Anthony O. Senior Workplace Specialist Financial Services Used the software for: 2+ years ### "Instrumental in our Return to Office Strategy" November 6, 2020 5.0 Overall, we've been able to streamline our visitor experience which now includes our own employees. We truly would not have been able to return to our offices as quickly as we did if it wasn't for this product. Pros The employee experience is great. Our employees use the Envoy mobile app to complete their health survey in order to work in our offices through the Envoy Protect product, which is built into Visitors. The core Visitors functionality and Packages functionality is second to none. We have five offices across the country and would not be able to handle our influx of visitors without this product. Cons We realize that the Envoy Protect feature is fairly new, but there is a bit of a steep learning curve in order to use the product in a robust way. There are also limitations with the core Visitors product, but they are in no way a hinderance in using the tool successfully within our organization. Review Source VR Verified Reviewer HQ Front Desk Coordinator Used the software for: 2+ years ### "Works fairly well, some hiccups in the system from time to time. " March 8, 2018 4.0 Pros How easy it is to have guests sign in & sign the NDA. Makes it easy to have the visitors information (i.e. email) in case for the off chance they forget something in the office or other reason. Cons Does not always notify the host when their guest has arrived. We usually have to get into contact with IT & even then, IT's admin role has been revoked & they can only help us so much with issues that arise. Review Source MV Margot V. Resource Planning Analyst Transportation/Trucking/Railroad Used the software for: 6-12 months ### "A great tool to manage your office space" September 4, 2023 5.0 Good experience and convenient for every business. Pros Envoy is a great tool to manage your office spaces and car park. With the self-serve option, every employee has the ability to book their seats and car park space on live remotely. Cons It is tricky and requires more manipulation to change a seat once you've booked it. it is easier on the web version rather than the app version. Review Source BG Branden G. Manager of Facilities and Maintenance Warehousing Used the software for: 2+ years ### "AM General LLC ENVOY Review" December 7, 2020 5.0 Congruency across the company and searchability is the biggest strength. Other benefits realized are customer visualization and presentation. We went from multiple clipboards to one inviting iPad. Pros Having the ability to see who is on-site in the instance of an emergency is the largest benefit. Real-time data, knowing who is in your building and who signed out. Having custom Logos, splash screen etc. really make it feel custom. Cons AM General is using Premium subscription which is the best value, but prefer the Enterprise because of its features. It was difficult to justify the extra cost. A customized subscription would suit us best but is not offered by envoy. Unable to deploy sign-in flows across the company and having to individually make everyone up. The duplicate/copy feature is limited. Review Source VR Verified Reviewer Front Desk Receptionist Law Practice Used the software for: 1-2 years ### "Fantastic Solution" December 9, 2016 5.0 We used to use a paper sign in with our clients, many who are tech industry companies. We are a small location but part of a very large law firm and we need to look professional and tech savvy. This app lets us do all this while helping me manage the visitor tracking process. Pros I look the design and ease of use. Our clients are often impressed. I can focus on my interaction with them because the app makes it easy and quick to sign in. My favorite feature is the dashboard because I can instantly see their name and who they are here for. Cons Can't think of anything right now Review Source AW Alan W. IT Director Apparel & Fashion Used the software for: 2+ years ### "Works well, easy to implement, great value" November 6, 2020 5.0 Envoy works great. Since we no longer have receptionists, we use it at all our locations for visitors to check in and announce their arrival to the employee they are visiting with. Pros The software and hardware are easy to set up and implement. Visitors have no issues using the system to check in. The web interface for administration is easy to use and provides all the necessary information Cons Have to update the APP and IPADs occasionally. Reason for choosing Envoy I looked at several systems that were available at the time for visitor check in and tracking. Envoy provided a simple interface and was easy to implement. It was also the best value for the features you get. It also has many available option and add ins available if needed. Review Source MH Michael H. Eng Mgr Plastics Used the software for: 1-2 years ### "Envoy Building Systems" September 23, 2024 5.0 Envoy worked well for checking in at multiple sites. Need all sites to use the software. Pros Easy to log into and saves your information for fast future check ins. Also works across multiple sites. Cons Was set up to be used on an ipad which seemed a bit fragile for daily use. Review Source WS William S. Client Services Machinery Used the software for: 2+ years ### "Great" June 18, 2021 5.0 We all love Envoy and use it every day. It covers a large variety of our needs and it's perfect. Pros Working in a company that basically requires every and all visitor to sign in, we needed something easy to track and utilize and Envoy covered all of our needs Cons We have noticed that Envoy is a bit pricier than some other plans we reviewed while making the decision which software to go with and what features they came with Review Source KB Kaye B. Office Administrator Computer Software Used the software for: 1-2 years ### "Fantastic app and service" June 29, 2017 5.0 Pros The ease of the overall design and user interface (UI). Also, the nifty features and add-ons you can add to make it specific to your needs. I get tons of compliments from our guests about how great it is to use, and often give out Envoy's contact information so they can set it up for themselves at their own company. The customer service is top-notch as well. They are always happy to give a helping hand whenever something 'seems' to go wrong - even if it is user error (and they don't make you feel bad about it, either). On the whole, I enjoy working with Envoy, and love the software. Keep up the good work. Cons The only thing that I can say that I don't like is that you can't put the email as optional on the iPad - meaning having the word (optional) next to the email bar. This always confuses first-time customers, so it would be great if that were something we could do. I already have it set as not a required field, but the word (optional) would be extremely helpful. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.