# Envoy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Envoy the right Visitor Management solution for you? Explore 428 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143721/Envoy/reviews --- Envoy 4.8 (428) [View alternatives](https://www.capterra.com/p/143721/Envoy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Envoy Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews Sarah M ControllerTextiles, 51 - 200 employeesUsed the software for: More than 2 years. “I love the feature that alerts you when a guest arrives for you, and that it allows us to track all visitors and their signed forms in one place.“ July 23, 2025 LW Lisa W Growth and Community Engagement SpecialistInsurance, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “I don't like that you have to manually select "sign out" for each visitor instead of having a "select all" option to sign more than one visitor out at a time. When I host events there are usually at least 40 people who have to be signed out one by one instead of by batch.“ April 4, 2025 CT Callie T Sr. HR ManagerAutomotive, 51 - 200 employeesUsed the software for: 1-2 years. “No issues with the platform and it made the notification process of visitors much smoother than using Teams/Ring doorbell to notify someone was in our lobby.“ January 9, 2025 MH Michael H Eng MgrPlastics, 201 - 500 employeesUsed the software for: 1-2 years. “Was set up to be used on an ipad which seemed a bit fragile for daily use.“ September 23, 2024 JR Julie R Patient care coordinatorHospital & Health Care, 11 - 50 employeesUsed the software for: I used a free trial. “getting visitors signed in has allowed me to do more at the intake process.“ November 12, 2025 AC Alex C Customer insightsFinancial Services, 51 - 200 employeesUsed the software for: 6-12 months. “It logs me out everytime and cannot just do it quickly“ October 4, 2024 MW Marta W Operations ManagerReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “Few glitches that took a while to work up with SF data connections, but overall final experience is very good!“ October 3, 2025 NS Njon S Sr People PartnerAirlines/Aviation, 51 - 200 employeesUsed the software for: More than 2 years. “Adding an additional PRINTER to my existing "Premium" license costs more that a new license.“ October 27, 2022 ## Showing most helpful reviews Showing 1-25 of 428 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Neil D. Sr QA Analyst Computer Software Used the software for: 2+ years ### "Envoy is the best solution for managing visitors on multiple floors and managing package delivery." December 21, 2018 5.0 It really is a simple solution for front desk communication, it cuts down on the panic when a VIP arrives and you need to locate their contact. Staff really appreciate getting the instant message with a photo of the visitor. Signing in is as easy as 123, first name and last name and an e-mail. Also responding to a notification is literally a one-click deal. It really cuts down on the build up of packages at front desk. It is simple and it is a great tool for the front of house operations. Pros Having tried out various solutions over the past 5 years. It is obvious that Envoy is the best solution for managing visitors on multiple floors and managing packages. It is convenient to set up the iPad app, users appreciate getting notifications when Interview candidates arrive at the front desk, they can get a notification message by E-mail or Text message and Slack instant message. Also when packages arrive for employees, they also get a photo of the package label sent to them, this is great for locating priority packages, once collected the user just clicks on a button to mark it as picked up. Cons Our location uses Apple iOS iPad minis with 8 inch screens, the app is certainly a stable build for iOS devices. However the few brief moments when I decided to use Envoy on a Android smart phone I did experience several crashes. That was annoying but I believe these bugs may have been addressed in a more recent build. For now we decided to only use the iPads as they seem to do the trick. Review Source CR Christy R. Administrative Services Manager Banking Used the software for: 6-12 months ### "Like the software but am disappointed in the Customer Service after purchase" May 20, 2020 4.0 In the sales process, we were told it took 2 hours to set up. It took much longer than that. Now that I have worked with it, it might take me 2 hours. The set up time should be qualified - 2 hours for advanced techies, longer for beginners. It gave us inaccurate expectations about setup. Once we went live, we had 2 weeks were the system worked great. Of course there was training to communicate to staff what to expect and how to update their notifications. One big selling point for us was phone notifications. We have about 4 hotlines that ring on multiple extensions. Very important for a quick response to the visitor in the lobby since we don't have a receptionist. Phone notifications stopped working after 2 weeks. It took 7 weeks for Twilio and our phone expert to figure out the issue - which was a software issue. For weeks we were brushed off that the software was working correctly and it was our phone system issue. I do like the software but have been disappointed in customer service post purchase. Pros I like the notification choices available for each user, the photos and the badge printing. Cons I would love to have three of our workflows that can be programmed to call a specific number without entering the name of the department. Ex. Member Services visitor has to type in Member Services after selecting Member Services. For a particular staff, I see the advantage to typing in a name for a number. But we have 3 workflows that go to a specific Department. I would like to have the access to note that listing ones email when signing in is optional. That has been a stopper for some of our visitors. Other questions I added I had access to list as optional. It is not intuitive to some visitors that they have to select the name for the system to recognize it. Might be nice to somehow direct them to the process. Is it possible to have a Chat to help people that are not techy - for the offices that do not have a receptionist in the lobby? Alternatives considered [The Receptionist for iPad](https://www.capterra.com/p/133191/The-Receptionist-for-iPad/) Reason for choosing Envoy I like the features in Envoy and our initial sales rep was outstanding, \[SENSITIVE CONTENT HIDDEN\]. We had excellent response from the team during the pre-sales stage which pointed us to Envoy. After I recommended Envoy and we were in the final sales process, our IT Exec told my VP that he visited a vendor that used Envoy and he liked it. That was a confirmation for me! Post sales the customer service fell slightly. I did contact the Help Desk quite a bit during the setup. They did respond and helped me. I don't know how you track in your CS department questions but I was corrected for opening a new email to hi@envoy with another question. If I am to use one email string, how about giving me a company number that I put all emails are together? Review Source FM Farid M. Head of Data Health, Wellness and Fitness Used the software for: Less than 6 months ### "Unable to register" October 9, 2021 1.0 Very disappointing. I wish my company used a different app. Pros I have not had a chance to use it. I've been trying to get registered for a couple of hours already. Cons Unable to register. The mobile app started with Let's Get Started, regardless of whether one is already registered or not. Next is enter email. It takes 90 seconds to come back with something (on a fast phone). Then email was found. I scan the code and I am in. But, the very first time I tried to log in, my company had not connected me with the app. Virtually the same log in process led me to create my own (personal) account, which I was not intending to do. Then when my company did add me to Envoy, now it seems my email exists in two Envoy accounts. When I log in now, I see some information (like company logo and full name) displayed, but it also seems to be my personal account that I had created. I am assuming the logo and full company name would come from my company domain the Envoy has on file. But I know it's my personal account, as there are no resources available, like no rooms etc. Ok. How do I delete the account? I go through the (confusing) set of menus (my profile, then drop down for company, then manage accounts. In there I see my name (and email), select, and delete. It takes me to the Let's Get Started page. When I "log in" again, the same thing happens. Ok. Let's try their support, right? Not available, as it is Saturday. Everybody in the company must be taking weekends off, there is no support. I must wait for Monday. But Monday is exactly what I am trying to reserve at the office, as the company policy is to use Envoy to be able to work at the office. Review Source VR Verified Reviewer Facilities Admin Facilities Services Used the software for: 2+ years ### "admin and user friendly " October 28, 2020 5.0 Envoy is a great tool to add to your business. Especially, during covid19 protocol, the contactless or minimum contact is key for visitors and employees of the company to get notified. It is customizable where you can add in covid19 standard questions and it tracks just the right visitors info. I would recommend other companies to add Envoy for managing visitors on multiple floors and managing package delivery! Pros What I like the most is that is contactless when using the app on your phone. The kiosk is accessible and convenient when there are one or more tenants in the building. The notifications are fast and efficient Cons the least about Envoy is that is not compatible with all mobile devices. It is great for apple user, but not so much for Android. Switched from [PassagePoint](https://www.capterra.com/p/80453/PassagePoint/) for being the best solution for managing visitors on multiple floors and the admin user friendly features. Review Source VR Verified Reviewer Controller Textiles Used the software for: 2+ years ### "Very useful and well worth it!" July 23, 2025 5.0 We use Envoy for a few different features, but each of them is extremely valuable and works very well for us. It has simplified an already quite simple task and made it easy for us to stay organized and in compliance. Pros I love the feature that alerts you when a guest arrives for you, and that it allows us to track all visitors and their signed forms in one place. Cons I'm not sure if this always applies, but the way that we have it set up requires internet connection in order to complete and submit visitor forms. Review Source MW Marta W. Operations Manager Real Estate Used the software for: 2+ years ### "Guests and mail management" October 3, 2025 4.0 Nice clean design, very visitor-friendly. Few glitches that took a while to work up with SF data connections, but overall final experience is very good! Pros Easy and user-friendly app for visitors and mail management. Like the clean design and personalisation options. Cons There was an issue with getting app to stop suggesting host name - we can't have that due to GDPR, it took a while to be solved and took few tries from Customer Service. Review Source JR Julie R. Patient care coordinator Hospital & Health Care Used the software for: I used a free trial ### "Envoy at intake." November 12, 2025 5.0 getting visitors signed in has allowed me to do more at the intake process. I can work on multiple intakes at a time. Pros Envoy is great with visitor management when we don't have a receptionist at the front desk and even when we do. Cons It's not anything I like least per say, I am in the learning stages. Time will tell if this is a good addition to our practice. Review Source LW Lisa W. Growth and Community Engagement Specialist Insurance Used the software for: 6-12 months ### "Envoy For Work" April 4, 2025 4.0 I've been using Envoy for 8 months and overall I give it an 8 out of 10, and would recommend it to other companies. Pros Envoy makes it easy to keep track of all visitors coming into the facility for any reason (employee, vendor, visitor, member, etc.) by using one of the three options of manually signing in via iPad provided by Envoy, scanning a QR code, or manually signing in via website. Cons I don't like that you have to manually select "sign out" for each visitor instead of having a "select all" option to sign more than one visitor out at a time. When I host events there are usually at least 40 people who have to be signed out one by one instead of by batch. Review Source ER Emily R. Human Resources Business Partner Environmental Services Used the software for: 2+ years ### "No fuss visitor booking app" April 14, 2025 5.0 Envoy is the visitor booking system we use. It's helpful that you get a notification when your visitor signs into the building (saves front desk messaging your separately, very helpful if they are busy) Pros It's really simple to use for booking people in (also used for desk booking during covid) Cons Nothing was negative about using Envoy. It is very user friendly. Review Source SN Susan N. Sr. HR Specialist Automotive Used the software for: 1-2 years ### "Good Visitation System" April 28, 2025 4.0 Pros Envoy was easy for both our visitors and employees to use. It gave visibility to admin to get an accurate count of how many visitors are on site. Cons The price point for Envoy was a bit high compared to others that did the same or similar things that we needed. Review Source CT Callie T. Sr. HR Manager Automotive Used the software for: 1-2 years ### "Simple and Easy Visitor Management! " January 9, 2025 4.0 No issues with the platform and it made the notification process of visitors much smoother than using Teams/Ring doorbell to notify someone was in our lobby. Pros Ease of use for visitors and the notification to the host really benefited our office as we don't have a FT receptionist. Cons The cost was relatively high but manageable. Review Source MH Michael H. Eng Mgr Plastics Used the software for: 1-2 years ### "Envoy Building Systems" September 23, 2024 5.0 Envoy worked well for checking in at multiple sites. Need all sites to use the software. Pros Easy to log into and saves your information for fast future check ins. Also works across multiple sites. Cons Was set up to be used on an ipad which seemed a bit fragile for daily use. Review Source KH Kevin H. Office Manager Biotechnology Used the software for: 1-2 years ### "Straight Forward- Quick and Accurate" June 3, 2024 5.0 Pros Quick and accurate tracking for deliveries being delivered and picked up. Cons None. The program works as intended. It does have a visitor management system, which I've used once, but haven't used only because I haven't needed to. It seemed to work as intended. Review Source EB Emily B. People Lead Financial Services Used the software for: 2+ years ### "Never Miss a Guest w/Evvoy" March 26, 2019 5.0 Love it! It's like having your front desk on autopilot! Pros Envoy is incredibly useful for being alerted when someone arrives. We use it in the office at an unattended front desk. The interface is obvious, easy to use, no wondering what to do next. I also like that it takes a photo of the guest and prints a badge all before the visitor engages with the person they are here to meet. It required wifi and electricity, but other than that it's compact, standard tablet size, and reliable. I've never had a breakdown. Envoy pings the person waiting on the visitor automatically when they sign in to Envoy through our chat client. No need to physically go and get the person. Envoy allows for multiple people to be on an alert in case it's multiple people in the meeting or if you need someone to act as a backup in case something's come up with the person they are here to meet. Cons Sometimes the height of the Envoy is lower than the person making for difficulty with taking the photo. We ordered a stand but it was flimsy and we had to return it. Review Source EI Estela I. Human Resources Coordinator Human Resources Used the software for: 2+ years ### "As a long time receptionist I find this software to be an invaluable time saver." March 8, 2018 5.0 The stress of having multiple visitors, delivery vendors, ringing telephones and employees at reception with questions all at the same time was lessened, it didn't disappear; it just took one thing off the multi-tasking plate required to do the job well. I was able to quickly see at a glance what visitors were in the building. Following up with employees to collect their visitors was easier. Pros Having been a Corporate Receptionist at other companies I have found this product to make the task of registering visitors unbelievably helpful. Visitors enter their own name into a system which then prints the badge and automatically notifies the employees. No more complaints about having misspelled a name or not notified an employee. We also use the photo function which makes it very easy for our employees to identify their visitor when collecting them from reception. Our clients are also impressed with our high tech sign in process. Cons The software itself leaves little to be desired. It has been well thought out. Our issues have been with employees not receiving the notification emails in their inbox. The junk filter on email software will place the email in junk or spam folder. Clearly explaining this issue to employees would save some frustration. Review Source VR Verified Reviewer Recruitment Solutions Consultant / Sales Computer Software Used the software for: 1-2 years ### "A must have tool when office visitor satisfaction is important" February 17, 2019 5.0 Envoy was instrumental in our plan to offer a better customer experience to our candidates. Plus it helped grow our network as earlier the entries were made in a book that no one would update online. Pros Envoy was implemented at a recruitment company where I worked earlier. Earlier, when a candidate came in , they had to sign in manually and recruiters we informed by phone. This was a highly inefficient process and we had many instances of candidates walking out as they weren't met by someone in time After Envoy, recruiters were notified instantly, regardless of where they were. Plus we were able to use this data to grow our database of candidates Cons Not much. The UI was supre easy for visitors to use and we were even able to get notifed on Skype Review Source VR Verified Reviewer BI Developer Used the software for: 2+ years ### "No more waiting time waiting for visitors" May 31, 2018 5.0 Pros I love that Envoy integrates with Slack so that you're notified when a visitor arrives. I often conduct interviews and candidates arrive early and late. I can keep working undistracted. This also reduces load on office managers who aren't always at their desks. Cons It would be great to create user accounts across the Envoy platform was even quicker check-ins. Sometimes entering info quickly, especially in the presence of crowds, is a time consuming task with multiple required fields. Review Source VR Verified Reviewer IT Support Engineer Internet Used the software for: 2+ years ### "We don't have a front desk receptionist to receive any delivers nor great our guest. Envoy FTW! " March 8, 2018 5.0 handles the little things for a company to help expand Pros Envoy handles the guest sign-in workflow and notifies the proper employee that their guest has arrived. We also utilize the NDA form to make sure we keep the company safe. I really appreciate the Slack integration to PM the employees too. Cons Envoy seems to have minor issues from time to time with connecting to our wifi. I have to force quit the application to get it to connect again. Review Source MG Marilee G. Operations & Events Manager Information Technology and Services Used the software for: 1-2 years ### "PCI Compliance and Envoy" November 2, 2020 4.0 We were looking for a way to log visitors that did involve keeping a manual sign in sheet. Envoy does that for us. We have a limited number of visitors per week (1-2?). Pros Our IT department embarked on PCI compliance and all aspects of our office security were analyzed. The Operations department suggested trying out Envoy as a way to log visitors and also announce them in case there was nobody at the front desk. Once people realized that they would get notification of a visitor even if our front desk person was not there (which is frequent as she is very busy with many projects), they were very receptive to the system. Frequent visitors had permanent name badges and others would have a badge waiting if we knew they were visiting in advance. We love the ability to download the log of visitors and this helps with our PCI compliance. Cons We are a small office, so many of the features are not really necessary for us. We wish there was a way to list several people as assistants or if there were places for multiple people that get notified on every visitor. Right now we are using a group email address that in turn notifies our three operations staff of a visitor as the assistant. It would be great if admins could elect to receive notifications in addition to the person that the visitor is there to see. Review Source BG Branden G. Manager of Facilities and Maintenance Warehousing Used the software for: 2+ years ### "AM General LLC ENVOY Review" December 7, 2020 5.0 Congruency across the company and searchability is the biggest strength. Other benefits realized are customer visualization and presentation. We went from multiple clipboards to one inviting iPad. Pros Having the ability to see who is on-site in the instance of an emergency is the largest benefit. Real-time data, knowing who is in your building and who signed out. Having custom Logos, splash screen etc. really make it feel custom. Cons AM General is using Premium subscription which is the best value, but prefer the Enterprise because of its features. It was difficult to justify the extra cost. A customized subscription would suit us best but is not offered by envoy. Unable to deploy sign-in flows across the company and having to individually make everyone up. The duplicate/copy feature is limited. Review Source VR Verified Reviewer Front Desk Receptionist Law Practice Used the software for: 1-2 years ### "Fantastic Solution" December 9, 2016 5.0 We used to use a paper sign in with our clients, many who are tech industry companies. We are a small location but part of a very large law firm and we need to look professional and tech savvy. This app lets us do all this while helping me manage the visitor tracking process. Pros I look the design and ease of use. Our clients are often impressed. I can focus on my interaction with them because the app makes it easy and quick to sign in. My favorite feature is the dashboard because I can instantly see their name and who they are here for. Cons Can't think of anything right now Review Source AW Alan W. IT Director Apparel & Fashion Used the software for: 2+ years ### "Works well, easy to implement, great value" November 6, 2020 5.0 Envoy works great. Since we no longer have receptionists, we use it at all our locations for visitors to check in and announce their arrival to the employee they are visiting with. Pros The software and hardware are easy to set up and implement. Visitors have no issues using the system to check in. The web interface for administration is easy to use and provides all the necessary information Cons Have to update the APP and IPADs occasionally. Reason for choosing Envoy I looked at several systems that were available at the time for visitor check in and tracking. Envoy provided a simple interface and was easy to implement. It was also the best value for the features you get. It also has many available option and add ins available if needed. Review Source GL Gerard L. Manager of Global Health, Safety and Security Consumer Electronics Used the software for: 2+ years ### "Envoy Visitors - My Thoughts!" June 3, 2020 5.0 Getting away from paper based visitor registration and having an ongoing accurate record of visitors. Overall a great system that improves the visitor experience, and frees up so much time of front of house staff. Pros Accurate record of Visitors Ability to add an NDA to the process Saves so much time for front of house staff Auto notification for visitor hosts Ability to pre-register / invite visitors Improves the whole visitors registration experience Ease of use for Administrators Good dashboards. Cons The biggest challenge with deploying Envoy is getting employees to start using it to pre-register / invite their visitors. The product demo videos showing users how easy it is to start using the system could be improved. The benefits of using the system for an organization are clearly laid out in the demo videos - It would also be very helpful to have positive visitor feedback and their experiences on using the system. Options on the front screen are not readily obvious -i.e. a globe to depict different language options? a person that is unfamiliar will have no idea ! Review Source VR Verified Reviewer CIO & SVP, Innovation Architects Pharmaceuticals Used the software for: 2+ years ### "Envoy - Top Guest Registration System on the market" September 28, 2016 5.0 We put Envoy in place for all of our US facilities to facilitate guest registration and it has performed way beyond our expectations in ensuring safety, compliance and host notifications for guests entering our locations. Pros Ease of use, reporting, customization, notifications, iOS development Cons There are no cons with this product Review Source LC Lisa C. Facilities/Office Manager, RTP Information Technology and Services Used the software for: 2+ years ### "Envoy - People Safety & Shipping Management Made Easy" July 12, 2021 5.0 Very good. Pros \- Ease of use - Customer support - Features - Willingness to improve and add to meet customer demands - Desktop Admin portal Cons The smartphone app is fine once you get used to it, but scheduling, self certifying and signing in the first few times is a bit clunky. We often have walk people through it. But once they do it a couple times, they are good to go. 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