# Page 2 | Envoy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Envoy the right Visitor Management solution for you? Explore 428 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143721/Envoy/reviews --- Envoy 4.8 (428) [View alternatives](https://www.capterra.com/p/143721/Envoy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Envoy ## Showing most helpful reviews Showing 26-50 of 428 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RG Rafael G. Analyst Banking Used the software for: 2+ years ### "Check-in with Envoy" October 7, 2024 4.0 Overall, the price can be a bit steeper, but it is so user friendly and it pairs so well with some of the critical softwares we use, like Okta and Slack, that it easily makes up for it. Pros I work for remotely, and we use Envoy for checking in and capacity limits each time we pop into the office to have a little face-to-face interactions. It is really great because it allows you to tell the company in real time how many faces they should be looking to expect while also taking out the complication of phone calls and micro management Cons The price is a bit steeper than other competitors, but for the range of softwares we use and their integration with them, it is still worth Review Source MT Mark T. Design Engineer Telecommunications Used the software for: 6-12 months ### "Great cloud based option for Visitor Management" December 13, 2024 5.0 Great overall experience. The tool solves our needs for visitor managment Pros Easy to use, easy to setup. Integration options are amazing Cons Licensing model can be a bit complicated depending on what you need Review Source AC Alex C. Customer insights Financial Services Used the software for: 6-12 months ### "Envoy Review" October 4, 2024 5.0 It is a good service only issue being the logging me out Pros It is simple to use and can book my work seating through it Cons It logs me out everytime and cannot just do it quickly Review Source KH Kevin H. Office Manager Biotechnology Used the software for: 1-2 years ### "Straight Forward- Quick and Accurate" June 3, 2024 5.0 Pros Quick and accurate tracking for deliveries being delivered and picked up. Cons None. The program works as intended. It does have a visitor management system, which I've used once, but haven't used only because I haven't needed to. It seemed to work as intended. Review Source JO Jennifer O. Operations Biotechnology Used the software for: 1-2 years ### "Best registration software - with pre-registration management - I have used" April 28, 2023 5.0 Very strong - great product. Not the cheapest but the functionality for the cost far exceeds competitors'. Pros The only product I researched that had preregistration functionality that could still be segmented for privacy. Preregistration tracking is key to managing some of our guest access policies. Cons Launch was a little rough because of an account setup glitch. It was easily fixed within a day, however, and it has worked perfectly since. I don't love the new service model without an assigned contact. The service staff are very responsive, but I prefer an account manager who knows the whole story of what we need. Alternatives considered [Eptura Visitor](https://www.capterra.com/p/117329/Proxyclick/)[Sign In Solutions](https://www.capterra.com/p/150664/sign-in-solutions/)[SwipedOn](https://www.capterra.com/p/134219/SwipedOn/) Reason for choosing Envoy I might have actually gone with SwipedOn if they had prereg. Extremely cost effective and good demo. Ultimately, they did not, so we went with Envoy. I had also used it at a previous workplace. Sign In did not have privacy controls we needed. Proxyclick was exorbitantly expensive because of our setup. Review Source Alvaro M. IT PM Education Management Used the software for: 1-2 years ### "Visitors are Wow'ed" February 26, 2019 5.0 Pros I must say, that for a small business / office, we have wowed clients and visitors from multi-nationals whenever they arrive at the receptionist area and sign-in via the iPad terminal using Envoy. Back track a little, one of my favorites features is the ability to pre-register your visitors. This, depends on the setup of your IT, sends an email and calendar invite to your visitor. This email can include map to the office, some reminders (like dress code, parking), and this makes their sign-in a breeze upon arrival at the reception, they just say their names, and they're in the fast lane. Analytics. Yes, I'm a fan of numbers and figures, and Envoy gives us a quick data analytics dashboard to see how many visitors came per month/year, who has the most visitors, deliveries, etc. The data helps our planning for Building management (e.g., add new Envoy terminal, extend the security/reception area, promote pre-registration). It's just a beauty to use. And accessible via web from anywhere, and via a mobile app (passport as well). Cons If your office has multiple entrance/exit points, note that Envoy will treat it as having multiple locations, hence additional payment. Well, technically it's just the same office. But you can just create a sign-in field to indicate which entrance/exit they are in (just so you get to distinguish it when crunching the visitor data). Review Source Josemaria G. Vice Director for External Affairs Used the software for: 2+ years ### "Our visitors are very impressed!" June 28, 2018 5.0 Your visitors will love using the iPad app to register (much impressive than the usual pen/paper, or receptionist doing all the typing). Notifications are very useful to let you know when a visitor has arrived. Pre-registration sends them an email which can be customized to include map directions, SOP's in the office, etc. All logs are easily downloadable for numbers and data analytics (This is good for office planning). Pros The iPad app is very user-friendly. Just a few taps, and we get to capture important visitor info (including photo). It gives the front desk a wow factor. The notifications is the feature most appreciated by our company, since they get notified in real time via email/sms/slack upon visitor registration of their guests. The pre-registration of visitors makes the visitor experience more pleasant. They receive an email/calendar invite about their appointment (which is customizable). Envoy also provides basic analytics dashboard to quickly view how many visitors there are/have been, and which persons/places are most visited. The visitor log is easy to extract as .csv for further data analytics. Cons There is no provision to use Android devices instead of an iPad. Currently, it's not possible to select multiple hosts (persons to visit/destination). Review Source BH Brett H. Director of IT Infrastructure Apparel & Fashion Used the software for: 2+ years ### "Saves time for receptionist, increases security, add professionalism" June 2, 2020 5.0 Envoy has become an integral part of our environment. With connections to Active Directory, Teams, and OneDrive we have streamlined the visitor notification and NDA process. We are able to pre-register visitors to speed up their check-in time using the Outlook add-in. Using the Deliveries feature saves our receptionist and mail room additional time, while letting employees know immediately when something arrives for them. In addition to the portal record of all visitors, along with their picture, the Teams notifications give our employees a record of their visitors to refer back to when needed. It's also helpful now that all visitors have a badge to be able to glance down at it if you forget their name ;-). Pros Envoy is very well designed for corporate environments. Our initial goal was simply a system that allows us to record and badge all visitors primarily for security reasons. We chose Envoy for the ability to notify users of visitors using email/Skype/Teams, which saves our receptionist time trying to track people down, and the ability to ask visitors to digitally sign an NDA. Cons The integration was not difficult for our IT team, and the features and integrations have expanded significantly since we started using it in 2017. My only gripe would be the annual premium subscription and label rolls are a bit pricey for an organization of our size, but it is not excessive compared to other options. Alternatives considered [Sign In App](https://www.capterra.com/p/162584/Sign-In-App/)[The Receptionist for iPad](https://www.capterra.com/p/133191/The-Receptionist-for-iPad/) Reason for choosing Envoy Range of features, simplified pricing, feedback from industry contacts. Review Source EW Emil W. Compliance Mechanical or Industrial Engineering Used the software for: 6-12 months ### "best out of two Visitor Management Systems that we used on trial basis for 30 days" June 2, 2020 4.0 We did not know about ENVOY when we laid off our receptionist, but I'm very glad that I found ENVOY a few months later, because - despite the fact that NOTHING is as good as a well trained human being at the front end of a customer visit - ENVOY makes the very best of the situation. Pros Ease of use , for both Users and System Administrators. ENVOY is superior to Traction Guest, the other system that we used on trial. Cons Integration could be easier to select, setup, implement and use. It might be because of the nature of the product, but of all the aspects of the User Interface on ENVOY, Integration is a problem for us. Our IT department continually asks me for assistance, and I'm not the IT expert. They ask me because I'm the closest to ENVOY, so I understand why they ask me, but this part of your UI needs improvement. If I knew exactly what to improve, I would write it here, but I'm not sure what it needs to make it as good as the rest of ENVOY. Alternatives considered [Sign In Solutions](https://www.capterra.com/p/150664/sign-in-solutions/) Reason for choosing Envoy Ease of use, and finally, ENVOY matched the lower price that Traction Guest offered us. If it were not for the reduction in price of the ENTERPRISE system, we would still be using Traction Guest, because the price was that far apart. Switched from [Sign In Solutions](https://www.capterra.com/p/150664/sign-in-solutions/) Ease of use, and finally, ENVOY matched the lower price that Traction Guest offered us. If it were not for the reduction in price of the ENTERPRISE system, we would still be using Traction Guest, because the price was that far apart. Review Source Clarwin C. IT Services Manager Used the software for: 1-2 years ### "The best visitor registration system we've implemented, adds a 'wow factor' to our visitors/guests." March 9, 2018 5.0 Wow-factor for our guests/visitors! Ease of processing visitors for our receptionists/security, and instant notifications to the hosts. We are able to digitize and automate our visitor registration workflow. The notifications are great (e.g., thru e-mail, sms, slack). The iPad user interface is user-friendly and customizable. We also get to extract all the data and the built-in dashboard also has some visual analytics for easy reference. The customer support is fast and the staff is friendly to deal with. Pros We are able to digitize and automate our visitor registration workflow. The notifications are great (e.g., thru e-mail, sms, slack). The iPad user interface is user-friendly and customizable. We also get to extract all the data and the built-in dashboard also has some visual analytics for easy reference. The customer support is fast and the staff is friendly to deal with. Cons We just have one feature request to have the mobile and email details of the employees be hidden from view of the Receptionist (since our receptionists/security team is outsourced). This is not possible, but they said it may be considered for future developments. Review Source NS Njon S. Sr People Partner Airlines/Aviation Used the software for: 2+ years ### "Great Product but Predatory Pricing" October 27, 2022 5.0 Adding an additional PRINTER to my existing "Premium" license costs more that a new license. HUH‽ Envoy thinks anyone with more than one entrance to their company needs to be an Enterprise customer. Very bad pricing model built only to upsell. Paying to undisable core functions of the software is total BS. Pros Ease of use was key to our administrators Cons The pricing model is ridiculous and is geared solely to upsell customers to top tier for any add-on Reason for choosing Envoy Ease of use Review Source Response from Envoy November 8, 2022 Thank you for sharing your feedback. We're glad to hear that Envoy Visitors is providing ease of use and beneficial features for your workplace administrators. And we'd be happy to work with you to make sure you're finding the full value you expect from Envoy. GO Gary O. Sr. Maintenance Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Danfoss MKE" April 30, 2021 5.0 Seems to run smoothly Pros The history log data as well as guest/visitor sign in. A lot of visitors are WOW'd about the Envoy. Cons None so far. I do have an idea if your software already does this , please disregard. We can invite visitors prior to there arrival thru the Envoy system. As a Sr. Maintenance/Facilities associate i have to be sure contractors/vendors view our safety documentation for Danfoss before entering our facility. Is there an all inclusive type Invite that we can tailor to my needs? The COD is covered while they are signing in as well as COVID related items. If its a new contractor/visitor they must review the Danfoss safety on the shop floor as well as our Env. policy. I need to keep documentation that they have reviewed this for audit purposes. We have this in a power point format that they review when there on site, I would like to send like I stated prior an all inclusive invite . Thank you, Gary Oldenburg Reason for choosing Envoy Electronic sign in for visitors Review Source Response from Envoy May 4, 2021 Thank you for your review Gary! Great news - we recently released a feature that allows you to fully customize your invitations. Your Customer Success Manager will be reaching out shortly to walk you through these new exciting features. Thanks for being an Envoy customer! JM Joan M. Receptionist and Facilities Coordinator Pharmaceuticals Used the software for: 2+ years ### "Working onsite using Envoy" April 21, 2021 5.0 Envoy Protect is just great. Pros We first started using Envoy to log visitors and vendors. It created a badge and worked really well. Then Covid happened. Envoy developed something called Protect. Now Employees as well as visitors and vendors are recorded in Envoy. Employees can use an app on their phone to answer health questions and secure a spot at work and the visitors and vendors are entered manually. The only drawback is that our touchless temperature taking screen cannot sync up with Envoy. That would have been perfect. Cons As I said in the above section, I wish that it could sync up with my touchless temperature taking screen. Also, with Protect I'd like a little box next to each name that I could check once the person has their temperature taken - being able to record that in Envoy would be great. Reason for choosing Envoy My boss suggested it. And it turned out to be a wise decision. Review Source GH Greg H. Mgr - Customer Support Real Estate Used the software for: 2+ years ### "SentriLock's Visitor Software" December 1, 2020 5.0 We really like the product. We have not used some of the advanced features but may do so in the future. Pros We are a technology company in the real estate sector. Prior to Envy, we just used a sign in sheet and badge for visitors signing in. Not very impressive or safe (and this was before COVID). We now have a sign in system that better represents us as a technology company, is easy for visitors to use and for us to track who has visited our office each day. Cons We don't have any major issues with your product -it has been very dependable and even if we do not have a person at our front desk, visitors can use it without direction. Maybe have a way to send us paper badge rolls periodically based on our usage so we don't run out and have to rush an order. Reason for choosing Envoy I couldn't remember the names of the other 2 companies that we considered. Your pricing was competitive but I think your customer service team won the deal with their quick responses to my questions and their follow up. Review Source AW Adrianna W. Recruiting Coordinator Computer & Network Security Used the software for: 2+ years ### "Envoy Visitors rocks! " May 27, 2020 5.0 We use this to sign in candidates who interview with our company. It is an easy effective way to alert us of someone coming onsite. We also upload our NDA and they are able to sign it easily. We use it for people to come in for meetings as well. Pros This product is very easy to use. There are a few functions that make it particularly useful for my job. I am able to add it directly to invitations and I also add people in daily. I have never had any complaints about the product. That is saying something! Cons I can see how COVID-19 would affect this product and the use of it. I know you are in development with some new software, so it will be interesting to see the new integrations and updates when we return to the office. One option to expand is in regards to the notifications settings. It would be great to have the interviewer AND the coordinator informed when a candidate is onsite. This would alleviate us needing to notify them that someone arrived. If this is a current feature, I am unaware of how to use it in this way. Review Source GD Geoff D. HR and Operations Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Envoy Visitors helped our entry process" September 3, 2020 5.0 Our kiosk is set up on an iPad in the vestibule before a locked door. This allows us to track our visitors on when then are here, and prevents the random folks just milling around our front entrance area until someone notices who they are and what they are doing here. If we do happen to get a vendor or someone who happened to bypass the kiosk (due to them walking in the building with an employee), I can easily add them to our visitor log via the kiosk, the app, or the Envoy Dashboard on the website. I know we aren't rating Protect that they released during COVID, but that is an absolute blessing to have during these times of limited office capacity and higher security/safety. Pros I like the ability for guests to be able to enter their info (or even scan a QR code) to enter our location. It also connects to me via the app, Microsoft Teams, and the Envoy Dashboard website where I get alerts if there is a delivery or visitor to let in the door. Cons We don't use the printer or badges feature, but glad to know there is integration there if we wanted to step up the entrance/security level. The main "problem" is that we don't use the app to its full potential, but the parts we don't use are not necessary for our business. Review Source MB Michael B. IT Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Best Visitor Management Tool" December 4, 2019 5.0 This tool has been a welcome blessing to our organization. Our reception team loves it, our employees love it, and visitors always complement on how great the tool is. Pros I love that this tool allows everyone to be in the loop on when visitors have checked in. Whether you use the app, get emails, or other ways of notifications, you'll also be in the loop on when someone is there to see you. It also allows you to keep track of everyone onsite. From a security perspective, everyone is badged, and we know how visitors are by seeing the badge. It allows us to push out information meeting (e.g. WIFI, a map, other pertinent info) before a visitor even steps on site. Cons There's not much I dislike about the software. If I had to pick one thing it's that there's not enough security integrations with vendors at this time. They are slowly working on that though, so it should become less of an issue in the future. Review Source Response from Envoy December 6, 2019 Thank you for your review, Michael! We are definitely working on our security integrations. If you're interested in following our progress, check out our integrations page here: https://envoy.com/integrations NK Nels K. Information Security & Compliance Manager Printing Used the software for: 2+ years ### "Great Visitor Management System" November 6, 2020 5.0 Pros This product is very easy to integrate to an organization; the active directory synchronization keeps employee list accurate and is easy to set up. The entire visitor presentation experience is completely customizable to your organization's needs. Customer service/support is within minutes, connecting to a real person in a chat window and issues or improvement ideas are actually taken into account, and used for future releases....amazing have had two improvement ideas taken and incorporated into now current features. Cons Not much to dislike about this software; it does what it is designed to do, and does it very well. Switched from [LobbyGuard](https://www.capterra.com/p/78770/Visitor-Management-System/) Cost, intrusiveness of previous product and simplicity/ease. Review Source Ankush P. Systems Engineer Computer Networking Used the software for: 1-2 years ### "Visitor Management experience made easy" March 27, 2019 5.0 \- We have around 1000 of visitor's coming into our building everyday and managing those visitors using Envoy with its integration to AD and Clearpass has made us transition into a very smooth customer experience. We have recommended this to a huge set of enterprise customers for their visitor management and label printing. Pros \- Integration platform using open API's is very flexible - Guest/Visitor management is easy and guests can be populated in advance using bulk upload - Integrates with Active Directory to look for sponsored Guest - integration with Twilio for Guest SMS password is highly useful Cons \- Splash Page/App could be customized to have company logo in the frontend would make it more company specific Review Source AO Anthony O. Senior Workplace Specialist Financial Services Used the software for: 2+ years ### "Instrumental in our Return to Office Strategy" November 6, 2020 5.0 Overall, we've been able to streamline our visitor experience which now includes our own employees. We truly would not have been able to return to our offices as quickly as we did if it wasn't for this product. Pros The employee experience is great. Our employees use the Envoy mobile app to complete their health survey in order to work in our offices through the Envoy Protect product, which is built into Visitors. The core Visitors functionality and Packages functionality is second to none. We have five offices across the country and would not be able to handle our influx of visitors without this product. Cons We realize that the Envoy Protect feature is fairly new, but there is a bit of a steep learning curve in order to use the product in a robust way. There are also limitations with the core Visitors product, but they are in no way a hinderance in using the tool successfully within our organization. Review Source VR Verified Reviewer Network Administrator Consumer Goods Used the software for: 2+ years ### "Professionally Greet your Visitors" January 18, 2019 5.0 Great experience, professional look, reliable and maintenance free. Pros I love the way it presents itself. Very professional and easy to use. It is a complement to our business and our brand. The support staff are extremely knowledgeable and helpful. Tell them what you're looking to do and if the solution cannot do it, it will most likely be developed. We tested multiple solutions, this is the solution that stood above the rest. Cons I haven't found anything I dislike about this application. Review Source VR Verified Reviewer HQ Front Desk Coordinator Used the software for: 2+ years ### "Works fairly well, some hiccups in the system from time to time. " March 8, 2018 4.0 Pros How easy it is to have guests sign in & sign the NDA. Makes it easy to have the visitors information (i.e. email) in case for the off chance they forget something in the office or other reason. Cons Does not always notify the host when their guest has arrived. We usually have to get into contact with IT & even then, IT's admin role has been revoked & they can only help us so much with issues that arise. Review Source Njon W. Office Operations Manager Aviation & Aerospace Used the software for: 1-2 years ### "Game Changing" July 22, 2016 5.0 Envoy takes the focus on the mad scramble to sign my guest in, track down, and alert their host and lets me focus on greeting my guest and making them comfortable. It makes sure each visitor signs our NDA and frees up my time to have a chat with the guest when appropriate without the added distraction of trying to herd cats. Pros Simple and cheap to install. Integrates with AD and Google. APIs for a multitude of complimentary apps! Excellent support :) Passport app (user proximity) is picking up users. Envoy is quickly becoming a standard that guests recognize. Cons My only request would be priority shipping on custom label orders. Review Source VR Verified Reviewer UX Product Designer Internet Used the software for: 1-2 years ### "Great tool for Visitors to check in " August 12, 2019 5.0 Love this tool. I love when people come and visit me and I get the fun notification from this app. Pros I love this tool. We have an integration that alerts us immediately when the Visitor checks in so we know they are ready for us. Also keeps track of visitors so that if a recurring visitor comes back, they don't have to fill out every field of required information. They can just put their name in and see the info entered previously and submit. It's pretty informative and clear for users to navigate. Cons Businesses can customize the fields to be confusing for visitors. Review Source dR dolores R. Supervisor Office Services Medical Devices Used the software for: Less than 6 months ### "Envoy- Safety for our Associates and Visitors" May 3, 2021 5.0 Pros Health Check - Regardless of vaccinations, COVID-19 is continuing to stay with variants and spikes throughout the states and countries. The safety of our Associates and visitors is important. We have an onsite RN who has been providing service since March of 2020 and he truly appreciates Envoy. By including Envoy into our daily routine, we've been able to ease the mind of associates and visitors. The program is easy to learn/use and the best part is "the Bot" and if the "bot" doesn't answer the question, we are immediately directed to a "live" person. This is definitely huge. There are many other safety or security programs that take 24-48 hours to respond. Kiosk Multi language is a great success and we hope to see more languages, i.e. Vietnamese, etc. Cons Side bar, when we view Protect and want to verify "employees expected" it jumps to Visitors. That has been the most confusing to many Executives , Managers, etc. Dashboard "Employee Registration" tab should only be available for viewing to Global Access Administrators and No one else! Settings is under Visitor tab and Settings should be on it's own tab. Alternatives considered [Worksphere](https://www.capterra.com/p/212633/Worksphere/)[The Receptionist for iPad](https://www.capterra.com/p/133191/The-Receptionist-for-iPad/) Reason for choosing Envoy Envoy Protect! the Health Check, Analytics was exactly what we were looking for during COVID-19. Review Source Similar Products Featured