# Page 3 | Envoy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Envoy the right Visitor Management solution for you? Explore 428 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143721/Envoy/reviews --- Envoy 4.8 (428) [View alternatives](https://www.capterra.com/p/143721/Envoy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Envoy ## Showing most helpful reviews Showing 51-75 of 428 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MV Margot V. Resource Planning Analyst Transportation/Trucking/Railroad Used the software for: 6-12 months ### "A great tool to manage your office space" September 4, 2023 5.0 Good experience and convenient for every business. Pros Envoy is a great tool to manage your office spaces and car park. With the self-serve option, every employee has the ability to book their seats and car park space on live remotely. Cons It is tricky and requires more manipulation to change a seat once you've booked it. it is easier on the web version rather than the app version. Review Source RE Renee E. Administrative Assistant Automotive Used the software for: 2+ years ### "Envoy review " September 2, 2020 5.0 Our overall experience has been good. I would recommend Envoy if you need to keep track of who enters your facility, especially if there are documents to be signed before they can enter. It is very convenient for returning visitors as well because it will remember them for 1 year and they can quickly and easily sign in with just their email. Pros We switched to the Envoy system a few years ago and have been very happy with it. I am able to see who is currently in the building as a visitor and it keeps a record of the visits. It was easy to add our own personal documents that need to be signed by visitors (non disclosure agreement and a safety briefing for contractors.) Cons The printer is the only thing I have had an issue with and I think that is separate from your system. The roll of labels has gotten jammed a few times but was able to be fixed. Review Source VR Verified Reviewer Sr. Manager, Global Workplace Planning and Operations Internet Used the software for: 2+ years ### "Simple and Reliable" February 9, 2019 5.0 Would highly recommend this solution for visitor check-ins. Pros It allows us to manage visitors, NDAs, employee notifications, and even package tracking all in one simple platform. It is reliable and easy to modify as our needs change, and they offer terrific/proactive customer support. Cons Have had some issues with printer connectivity, but that could be internal networking issues. Review Source LCA Lars C. A. Operations Coordinator Information Technology and Services Used the software for: 1-2 years ### "Give Envoy a try and watch your front desk woes melt away!" July 13, 2016 5.0 Anyone who works in operations will agree that there simply aren't enough hours in the day to get to everything. The job gets done with constant reprioritization of to-dos and a lot of hustling, but it would be a heck of a lot easier if I could be everywhere all at once. I am a proud Envoy customer, because the product and service that they provide enables me to do just that. It's hard to quantify how much time, energy, and stress Envoy has spared me, but the dividends are certainly shared by all - our guests, my employees, and yours truly. Give Envoy a try and watch your front desk woes melt away! You'll be glad you did. Pros Set up doesn't take more than a few minutes. The default interface is simple, intuitive, and visually pleasing, but there is a ton of opportunity for customization and integration for anyone who wants it. Envoy's customer support is ALWAYS there to assist me live on the portal. Cons I frequently have to troubleshoot the wireless badge printer that came with my Envoy bundle, but outside of that I'm very pleased. Review Source JB Jamie B. Systems Administrator Airlines/Aviation Used the software for: 2+ years ### "Above and Beyond" November 6, 2020 5.0 I've enjoyed utilizing the different options to better prepare our staff and workplace for anyone wanting to return from COVID isolation and for visitors. The staff has been easy to work with and have allowed us to use best practices to become more efficient and compliant. Pros \-Easy to Use -Lots of Options -Helps with Compliance -Helps with Secuirty -Helps with Required COVID Contact Tracing Cons Now, I do not dislike anything about this software. Initially, I did not know everything we could do with the application and did not utilize it to its fullest potential. The learning process was easy and the customer service was fast and always courteous. Even when they are busy, their team is always on top of requests. Review Source CB Charles B. Manager Real Estate Used the software for: 6-12 months ### "Checking Guests Made Simple" July 30, 2020 5.0 One key issue was having a receptionist at the front desk to welcome our guests. visitors and then notifying our staff that there was a guest waiting for them. Now with Envoy, we never miss a guest or visitor and our staff is quickly notified via email that there is a guest in the reception area waiting for them. Pros Using Envoy in our office has made checking guests and visitor a no brainer. We no longer need to have a receptionist at the front desk to welcome guests, Envoy is our go to partner. Using Envoy insures us that all guests , visitors are being helped and our clients are being notified in a quick email or text that they have a guest waiting for them in the reception area. Envoy has made our office more efficient and modern. Cons The only con I can think of is the customer service, it was difficult to get hold of our rep after several emails and calls to setup our service from a free trial, we almost decided against using Envoy but I so glad we didn't give up. Reason for choosing Envoy we the use of Envoy was easy, setup was easy and our staff like the service that this product provided. Review Source RC Roderick C. Systems Analyst / Project Management Education Management Used the software for: 2+ years ### "Envoy system is very helpful in registering/recording visitors of the institution." April 18, 2018 3.0 The visitor recording/registration is very helpful and the data can be easily retrieved for security and other purposes. This eliminates the traditional log sheet manual registration of the visitors and this system gives a good impression/image to the university in terms of new technology implemented to the institution. Pros What I like most in the system is the customizable input fields (visitor information) that can be modified if desired. Also the interface of the visitor registration form and the receptionist's dashboard in monitoring visitors. Cons The system is internet-based and the system will not function if internet connection problems occur. Also the visitor input application is only for Apple devices. They should have an application version for Android devices. Review Source JM Joe M. Practice Manager Security and Investigations Used the software for: 6-12 months ### "Everything you've been looking for" January 12, 2021 5.0 Pros Seamless integration to your everyday visitor process. Extensive set of plugins for the most popular 3rd party applications. We were able to link in our Wi-Fi for syncing guest credentials without needing to hire a web app developer! Same with the door access control system to include a log entry with temporary credentials upon visitor registration and check-in. The setup of the software is intuitive, and includes helpful hints along the way with why a specific setting is used. HR managers, and Front desk staff can have this product up and running in a matter of hours with little to no IT assistance unless they are looking for 3rd party integrations. The user experience is descriptive and not overly intrusive. The technical support representative who assisted us in correcting some errors in our security software were helpful, responsive, and even through it was a 3rd party system, they were knowledgeable enough to get it linked in to Envoy and didn't push off to the 3rd party to troubleshoot. Cons As with all good software, there is a premium price tag that comes along with this product. The software does include all you would need in a visitor management software. Other than the price of the product we have found it to be all inclusive and they have released at 2 other major feature updates; "Protect and Rooms included in the premium subscription at no extra cost. Review Source VR Verified Reviewer Software Developer Used the software for: 1-2 years ### "When I first used it as a visitor It captured my photo and then take important details. Very good. " May 9, 2018 4.0 Pros The user interface is very good and user friendly, it captures the most important details of the visitor and it's easy to use specially for elders. I also like the idea of sms notification and email notificication, it enables the host to know in advance that he/she has a visitor. Cons The least I like about this software is the recepient or the host could not reply to the envoy. If the recepient is not in the area he cannot advice the envoy or the visitor. Review Source Jimmy K. IT Analyst ( Global Service Desk ) Internet Used the software for: 2+ years ### "Another great Visitor and Package Tracking Tool" October 9, 2018 5.0 Pros I used this a few years ago and it is a very powerful tool to track visitors and even any packages that you might be expecting to be delivered. The application is again very simple and easy to install Cons No negative points that I could find. I would recommend it to anyone who has a small office Review Source VR Verified Reviewer Recruiting Coordinator Internet Used the software for: 6-12 months ### "Easy, intuitive, secure. " March 15, 2018 5.0 This saves our Recruiting team a lot of time and worries when having candidates come to the office. Pros Envoy is extremely intuitive and has been a great asset to our company after we made the move to a secure floor. The program has been effective in making sure our visitors are expected, greeted and that we have proper documentation of their visit. Envoy has made this start-up look like we're playing big-league. Cons The only con I have is that I wish we could publish private notes to candidates, in their invite. Sometimes we need to give a specific instruction, and it would be nice to have it all come in one email. Review Source Eric B. Senior IT Consultant- Team Lead Information Technology and Services Used the software for: 2+ years ### "Best Check-In For Visitors" July 16, 2019 5.0 Easy to admin, easy for staff to use and integrates well with what most companies large and small may need Pros \-Easily add company NDA that visitors must sign off on -Simple UI -Easy adding and removing users -App for iPad to check-in users Cons \-Expensive but there aren't very many good alternatives to this platform Review Source WS William S. Client Services Machinery Used the software for: 2+ years ### "Great" June 18, 2021 5.0 We all love Envoy and use it every day. It covers a large variety of our needs and it's perfect. Pros Working in a company that basically requires every and all visitor to sign in, we needed something easy to track and utilize and Envoy covered all of our needs Cons We have noticed that Envoy is a bit pricier than some other plans we reviewed while making the decision which software to go with and what features they came with Review Source David C. Manager Architecture & Planning Used the software for: 1-2 years ### "A New System for our New World" November 6, 2020 5.0 In this new world of COVID-19 and contact tracing protocols in place, I am very pleased with this product and quite happy that we put it in place before the global pandemic began. Pros This system is very user friendly and that’s is VERY important in regards to all of my non-IT end users in my office. Cons There is nothing to really dislike about this product. As with any new software, there was a bumpy learning curve but this was handled by their superior customer service team. Review Source Marissa Anne C. Office Coordinator Consumer Services Used the software for: 2+ years ### "great experience with Envoy. Even when our internet is having issues Envoy is still working " March 8, 2018 4.0 Pros It is very easy for everyone in my company to use and navigate with Envoy. the features are super helpful with signing in guests Cons We have had some issues with connectivity but that could be due to our building and the other companies internet interfering with ours Review Source VR Verified Reviewer Sr Manager Computer Software Used the software for: 2+ years ### "User Friendly" May 19, 2020 5.0 Pros The software is user friendly on the user end and admin. When they created this software they really though of the users. Report features Cons I would like for them to add more workplace place features such as floor plans(Moves-Add-Changes) /work orders request. Review Source KB Kaye B. Office Administrator Computer Software Used the software for: 1-2 years ### "Fantastic app and service" June 29, 2017 5.0 Pros The ease of the overall design and user interface (UI). Also, the nifty features and add-ons you can add to make it specific to your needs. I get tons of compliments from our guests about how great it is to use, and often give out Envoy's contact information so they can set it up for themselves at their own company. The customer service is top-notch as well. They are always happy to give a helping hand whenever something 'seems' to go wrong - even if it is user error (and they don't make you feel bad about it, either). On the whole, I enjoy working with Envoy, and love the software. Keep up the good work. Cons The only thing that I can say that I don't like is that you can't put the email as optional on the iPad - meaning having the word (optional) next to the email bar. This always confuses first-time customers, so it would be great if that were something we could do. I already have it set as not a required field, but the word (optional) would be extremely helpful. Review Source Giorgio M. COO, CFO Used the software for: 1-2 years ### "The easyest and coolest system to register visitors." March 9, 2018 5.0 Pros Simplycity and reliability. In the past we used paper logbooks that really made our reception desk look antiquate and the registration porcess was slow and unreliable. The i-pad and the software have greatly upgraded the reception of our guests. Cons When we installed the system we also added the printer for the badges, but the cost of the supplies and the overall speed and quality could be improved. Review Source LC Lee C. VP Human Resources - North America Mechanical or Industrial Engineering Used the software for: 2+ years ### "We love this product but are looking for more functionality to be offered" November 9, 2020 3.0 Overall experience has been good but again we are looking for the Envoy design team to offer more function sooner rather than later. We may need to select another product if features listed above can't be available soon. Pros Ease of use is impressive. We love the mobile app capability. Cons The registration system does not allow you to secure specific time slots. It only holds your registration for an entire day and we are limited to how many people can be in the building at one time. We need a system that allows people to register by date and time and then sign out so their registration is not held for an entire day. Also, need temperature screening capabilities. Review Source Lawrence G. Associate Director, Global Security Technology & Systems Biotechnology Used the software for: 6-12 months ### "Visitors & hosts have been impressed & it left a great 1st impression. Technology meets ease of use" March 8, 2018 5.0 Mobile, Scalability and ease of use. Pros Scalability, Mobility, Customer Service is always helpful. Ability to deploy global and use the local language on iPad, customization on the fly... from meeting types to the sign-in screen. Cons Label layout, Billing Banner should be to global admin, ability to change sign in flow (NDA before signing in), about to take your photo prompt, Need for more metric analytics or a connector to PowerBI or Azure connector, ability to remove visitor data on a retention timetable (remove everyone after 6 months +1 day). Review Source Amy D. Director of Operations Information Technology and Services Used the software for: 1-2 years ### "Powerful features, used daily" December 12, 2016 5.0 Envoy makes the work of running a reception desk easier - notifications for hosts are automatic, visitor logs are created, and NDAs are signed. This software took care of many pain points for us. Pros Good value, easy to implement, easy adoption. We have been pleased that any bumps we've had have been quickly addressed by customer success. Cons N/A - Software definitely does the job, however we don't have a complicated use case. Review Source EW Emily W. Office Coordinator Entertainment Used the software for: 1-2 years ### "Envoy has been a huge asset to my office. Easy to use and looks nice and professional." March 8, 2018 5.0 Pros The UI is simple and clean, and for the most part, it is easy to use right out of the box. I also love the option to design and order custom badges with our own company branding on them, as an upgrade from the standard printed name badges. Envoy makes signing our visitors in much smoother and more professional with the digital interface. (Especially for a company in the tech/production industries.) Cons I tun into issues with the badge printer pretty often, so I'll have to hit up the troubleshooting section of the site a lot. The troubleshooting guide does usually help me solve my problems, though. There have only been a few instances where I've had to reach out to Envoy support or to my company's internal IT team for additional support on weird issues. One more con is that I wish we could have a little more control of the look of the iPad app, but that's not the biggest deal. The home screen and sign in pages still look great as they are. Review Source Jamie M. Office Manager Internet Used the software for: 2+ years ### "Love envoy. So helpful" March 8, 2018 5.0 Pros really accessible. Helps track when clients are coming into the office. I use this every day at work. Cons sometimes disconnects from badge printer. It just makes it a little inconvenient when a guest is checking in. Review Source SM Sosy M. Office Manager Used the software for: 2+ years ### "Looks professional and performs the functions we want it to do." June 1, 2018 4.0 Pros It looks professional and provides reporting so that we can always track who comes in and out of our facility. It's also pretty user friendly, so we rarely have issues with visitors being able to sign in. Our employees appreciate being able to receive both email and text notifications when a visitor has signed in. Cons It is pricey. We still find it worth having, but I had to make an argument for it in our budget. I wish the appearance was a bit more easy to customize. Sometimes there are hiccups and notifications don't send, but they typically get fixed very quickly. Review Source TD Tony D. VP Aviation & Aerospace Used the software for: 1-2 years ### "Leader in Visitor Management Solutions" October 14, 2020 4.0 Overall, Envoy Visitors is the leader in visitor management if pricing isn’t an issue. Pros Quality software with a ton of features. Beautiful GUI. Easy to setup and use. Envoy offers other software as well that is easily integrated with Envoy Visitors. Cons Pricing. Other options are available at a more affordable price for small businesses. Alternatives considered [SwipedOn](https://www.capterra.com/p/134219/SwipedOn/)[The Receptionist for iPad](https://www.capterra.com/p/133191/The-Receptionist-for-iPad/) Reason for choosing Envoy Features Switched from [SwipedOn](https://www.capterra.com/p/134219/SwipedOn/) Features Review Source Similar Products Featured