# Page 4 | Envoy Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Envoy the right Visitor Management solution for you? Explore 428 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/143721/Envoy/reviews

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Envoy

4.8 (428)

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Last updated March 13th, 2026

# Page 4 - Reviews of Envoy

## Showing most helpful reviews

Showing 76-100 of 428 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

YT

Youcef T.  
Security officer  
Entertainment  
Used the software for: 2+ years

### "Envoy/ experience"

December 16, 2022

5.0

Good experience

Pros

App and the services offered are satisfactory

Cons

Easy to use and understandable, fluid in the transition

Review Source

Jake P.  
  
  
Used the software for: 1-2 years

### "Great Visitor app"

July 7, 2016

5.0

Envoy offers great service accross all available packages! Its so simple yet so clever and intuitive we have implemented it ina second site! it integrates with your existing databases easily, you can have it work with slack and so much more it really is so great.

Pros

intuitive, simple yet intelligent, easy to implement

Cons

youre only really limited by the fact its on an ipad!

Review Source

LM

Laurel M.  
Sr. Receptionist/Amin  
Pharmaceuticals  
Used the software for: 1-2 years

### "Great system"

November 9, 2016

5.0

this system makes visitor process so much easier and things go so much smoother. So knowing when visitors are coming lets me plan my day.

Pros

We are a secured facility and anyone including employees that are not a US Citizen has to have an MK Denial run on them to see if they will be allowed into our facility....knowing their Citizenship ahead of their visit lets me do their back round check ahead of time.

Cons

I really have no cons...but if I had to choose one I would like it if each time a visitor signs in it doesn't require to enter a new badge number....unfortunately the system saves the previous badge number and even though I ask them to change the badge number as they are signing in, they go right by it and then I have to go into the system and manually change it myself....I wish down the road it will auto delete the badge number for each visit so they can't proceed without entering a new badge number....

Review Source

NC

Nicholas C.  
Network Administrator  
Internet  
Used the software for: 2+ years

### "Essentially a robot secretary"

December 16, 2018

4.0

Pros

Envoy very well might replace your traditional secretary. Notify employees when a guest arrives? Check. Create temporary badges with photos? Check. Let the UPS or FedEx guy sign in? Check. Envoy does all of the above and uses a simple Ipad interface and wifi printer to take over several of the traditional roles of a secretary, either as a replacement or as a supplement so that your secretary can focus on other tasks.

Cons

Ipads are tremendously expensive and great targets for theft. It would be great is Envoy supported a cheap Samsung tablet or similar lower end tablet device. Also, the recommended wifi label printer is surprisingly expensive, it would be much better if a simpler cheaper device could be used.

Review Source

Julie C.  
  
  
Used the software for: 1-2 years

### "Envoy is awesome"

September 15, 2016

5.0

Envoy is a wonderful visitor registration program. It automatically notifies the person being visited and sends an email with a picture of the person

Pros

Customer service is awesome. Technical support rocks. The ability to utilize assistants within the system is a very neat feature.

Cons

none, not a thing, please don't change anything.

Review Source

CB

Cathie B.  
Experience Center Coordinator  
Telecommunications  
Used the software for: 2+ years

### "Amazing Visitor Registration Software"

November 11, 2020

5.0

I really think Envoy Visitors is an excellent product and as I mentioned before many visitors want to purchase our system because they find it's a very easy product to use and gets them the results they need. With Covid Envoy has come up with useful tools for us to you to keep the system touchless which is very helpful as well as the ability to pre-register visitors and add in signable documents.

Pros

The ease of the software is what I like most about Envoy. I've had many visitors ask what system we use because they want it for their businesses.

Cons

I really haven't come across anything I'm unhappy with.

Review Source

JF

Jared F.  
Workplace Operations Manager  
Entertainment  
Used the software for: 2+ years

### "Useful but still needs better implementation"

August 4, 2020

4.0

Overall it is very valuable to us to monitor guests and have our NDA signed upon entry. It would benefit from a tighter integration with google suite and hopefully this will happen.

Pros

It is very valuable to be able to track guests, staff, and maintain a smooth front desk entry procedure.

Cons

It would be great if there was better implementation with google suite. In its current state, Envoy is an extra step past creating a calendar invite and it has been challenging to get staff to fully use and adopt the software.

Review Source

SM

Sara M.  
Safety Manager  
Machinery  
Used the software for: 1-2 years

### "Envoy Visitor and Badge printing system"

November 6, 2020

4.0

Overall, the system has worked well for us. We have three iPad locations at three different entrances. Multiple sites are using the Envoy system.

Pros

Digital visitor log, instead of paper visitor log. Email to employee when a visitor arrives (receptionist does not need to do this). Visitors sign an NDA and that they have no COVID symptoms when they arrive, and this is stored. A photo of the visitor is taken. The configuration of the system is easy and flexible. A visitor log can easily be exported to an Excel file.

Cons

There could be many more features than there currently are. I assume that as Envoy matures, more features will be added and included in the basic system.

Reason for choosing Envoy

Cost and simplicity.

Review Source

VR

Verified Reviewer  
IT Support Specialist  
Real Estate  
Used the software for: 1-2 years

### "Awesome Visitor Management"

August 9, 2019

5.0

Pros

Easy to use, easy to learn, and does what it needs too perfectly.

Cons

With large groups of people it can be a pain to sign everyone in, there should be way to bulk add just names to groups in a business or school. They have the "+1" feature, but that doesn't quite do what we need.

Review Source

AD

April D.  
CEO  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Keep track of what matters "

November 2, 2020

5.0

Customer service was very friendly, implementation was easy and my rep continues to help us if we get stuck.

Pros

Envoy dose an amazing job of helping us keep track of what matters most “people”. Our old dog in process was clumsy and not efficient. HIPAA was always a concern and accidentally shredding the wrong documents is now a thing of the past. We know every person has signed in and had has signed the right documents.

Cons

This software is not designed to be used the way we are but we make it work. The biggest thing I would love to be able to do is have auto sign outs assigned by sign in group rather than across the board. Also being able to edit a members visit without going in the back in of the program. Counts that’s show how many people are sign in to each type of log in group would also be nice. Admin needs an app on the iPad.

Review Source

MH

Mary H.  
Administrative Assistant/Office Coordinator  
Pharmaceuticals  
Used the software for: 1-2 years

### "Envoy is Great"

December 14, 2020

5.0

At first people were reluctant to take the time to log in, but once you walk them through it and show them the ease of using it they are okay. Also explain to them that the next time they visit and login it will be easier for them because their information will already be in the system.

Pros

As receptionist, I use it daily to monitor who is visiting the office and when they leave. I find it very helpful. I no longer have to run down to the lobby to pick people up and bring them upstairs, then contact the person they will be meeting with. This program contacts the host directly and lets them know their visitor has arrived. This saves me a lot of time during my day.

Cons

There is nothing I don't like about the program.

Review Source

VR

Verified Reviewer  
Recruiting Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "The best solution for visitor automation"

June 2, 2020

5.0

Fantastic!

Pros

The ease of use- anyone can use it once they come out of the elevator.

Cons

You need an IOS device which tend to be expensive- ideally open up to android tablets so we can implement it more cost effectively.

Reason for choosing Envoy

Its reliable and ive used it before with great success

Review Source

VR

Verified Reviewer  
Director of Technology  
Education Management  
Used the software for: 1-2 years

### "We've been using Envoy for over two years. Fast growing features, great experience."

March 8, 2018

5.0

Pros

\- Growth in features - Great support - Reliable - Easy to use for both Admin and Users - Able to manage multiple sites

Cons

\- No background check yet - Printer sometimes unreliable (connection) but not sure if this is Envoy's problem - Maybe more support for more printers

Review Source

Dan S.  
Digital Manager  
Food Production  
Used the software for: 1-2 years

### "Envoy is a professional looking, easy to use visitor check-in app that adds a wow-factor "

March 9, 2018

5.0

If there are ever any issues or bugs their support team responds quickly and is usually fixed within hours.

Pros

Easy to setup User-friendly Flexible check-in workflows Self-check-in of visitors increases efficiency of reception Deliveries functionality improves efficiency of delivery admin

Review Source

VRM

Vanilene Rose M.  
Registration Assistant  
  
Used the software for: 1-2 years

### "User-friendly, efficient, and worth the value. "

May 7, 2018

5.0

Pros

Envoy Visitors helps our department to easily track down visitors (students, alumni, parents, partner organizations). With the help of this software, we were and still able to prepare the needs of our visitors ahead of time, thus, lessening their waiting time. It also aids in easily tracking visitors' contact information whenever we have further concerns to them. Aside from these, what I like most about Envoy Visitors is the added security it gives to the institution I am currently working with.

Cons

None, so far. Envoy Visitors has been a great help to our visitor registration management and campus security since the day it was deployed.

Review Source

AF

Angie F.  
Office and Administration Manager  
Computer Software  
Used the software for: 2+ years

### "Great for everyday use!"

November 9, 2020

5.0

Checking historical occupancy has been handy when we need to look at a specific date and to see who came into the office. Visitors are receptive to completing the check in.

Pros

Favourite features are visitors sign in and employee registration for screening and contact tracing during COVID19.

Cons

Sometimes set up or customization can be a bit challenging but support is quick and responsive.

Reason for choosing Envoy

Familiar with Envoy, cost was reasonable, Envoy has been great at addressing needs that have come up with COVID19 in general

Review Source

PT

Peter T.  
Director, Facilities and Real Estate Operations  
Performing Arts  
Used the software for: Less than 6 months

### "Envoy Review - The Royal Conservatory"

December 4, 2020

3.0

Optimal

Pros

1) It allows us to contact trace 2) Bright colors on mobile phones easy for Security to scan

Cons

1) The learning curve. As an administrator I have had to fumble through the software, making mistakes, asking our IT people for assistance on how to enter, modify and understand the features 2) Envoy support should have a teaching video that encompasses step by step usage and available features 3) Envoy support should be easily accessible by phone - I had to call / e-mail the sales rep to advise me 4) The Envoy sales rep got transferred to another dept but the new rep (whoever it is) has not yet introduced them self to me. We feel like we've been dropped. 5) Envoy does not allow the addition of extra fields that provide for easy data sorting by department.

Alternatives considered

[Avaya Spaces](https://www.capterra.com/p/202737/Avaya-Spaces/)[Everbridge Mass Notification](https://www.capterra.com/p/175907/Mass-Notification/)[SaferMe](https://www.capterra.com/p/147461/SaferMe/)

Reason for choosing Envoy

A couple of our IT staff had used it in other businesses. Having someone knowledgeable about the software onsite was deemed essential and has proven useful.

Review Source

NM

Noel M.  
IT Specialist  
Investment Management  
Used the software for: 2+ years

### "Envoy Visitor Review"

October 29, 2020

5.0

Pros

Features that are most impactful right now is the Touchless Visitor Sign-In and Envoy Protect. Product is very easy to use and there were no issues implementing Envoy to several of our offices.

Cons

The only thing that comes to mind is it's an expensive solution.

Switched from

[Teem](https://www.capterra.com/p/148272/EventBoard/)

Terrible customer service.

Review Source

VR

Verified Reviewer  
Facilities Coordinator  
Computer Software  
Used the software for: 1-2 years

### "Good Product "

August 15, 2018

4.0

Very simple, easy to use sign in system.

Pros

The ease of letting you know that you have a visitor as soon as they check in. Not your typical pen/paper sign in process.

Cons

Some employees don't always receive the notification that someone is waiting for them.

Review Source

CS

Carolyn S.  
Receptionist  
  
Used the software for: 1-2 years

### "Great System"

September 1, 2016

5.0

When we first had this system I admit I was a bit of a luddite especially given that I had used the old system of access control for over 12 years. Now I'm a convert and would reccomend this to anyone. It's sleek, modern and makes the lobby look far more modern.

Pros

The look of the ipad, very stylish and the fact that it remembers guests from previous visits. envoy work hard at making this a functional and smooth experience - on two occasions I have used the live chat online feature to help me over 'hurdles' mostly of my own doing and the specialists were great, fast, friendly and efficiant.

Cons

I would like the machine to ask for credit card # and expration date but there's no way of doing that (joke.) Really the only con is that I'd like another ipad available at a lower height for clients with disabilities but that is an issue I am raising with my company and not Envoy.

Review Source

Joseric M.  
Project Manager  
Utilities  
Used the software for: 2+ years

### "My visitors impressed"

March 29, 2019

5.0

Pros

Impressed. Yes, this is how my office visitors are with the experience with Envoy Visitors. Life is made simple for them and for me. I pre-register my list of visitors, then an instructive email/welcome/parking guide is sent to them with an accompanying calendar invite to block off the schedule. They arrive at the reception area without the need to type in their details since I already pre-registered them, and they come in without any hassles. As they are signed-in, I am notified via Slack, SMS, and email and so I know when they'ved arrived. I have a whole history of the people who visited me which is great. The entire workflow is just seamless and facilitates the visit.

Cons

Right now, it only works with iPads... It would be great if they open up to Android as well?

Review Source

MT

Matt T.  
IT Administrator  
  
Used the software for: 1-2 years

### "Envoy just works."

July 31, 2017

5.0

Pros

Envoy is simple for our visitors to use. This is important to us because we routinely have anywhere from 10 to 100 customers in the building. Tracking who is in the building helps our Project Managers keep track of their customers. Being able to export visitor logs is also very helpful in case of an emergency or for reporting. Overall, we have had a great experience using Envoy and is leaps and bounds better than having a physical (paper) visitor sign-in sheet.

Cons

Very little to complain about, but sometimes the iPad goes offline and when it comes back online the syncing is not immediate. The landscape mode for signing in could use some improvement. Some of the fields are hidden below the keyboard which can cause confusion. A dual or two column sign in for landscape would be a great addition.

Review Source

HU

Hailey U.  
Receptionist  
Restaurants  
Used the software for: 2+ years

### "Easy, Quick System"

February 5, 2020

5.0

Pros

This system is very easy for the user (me) and the guests that are signing in. I love how Envoy quickly and automatically notifies the guests' host via email upon their signing-in. I frequently get comments on how good and professional our custom name badges look as well. The whole system is very user-friendly. I would recommend this system to any office that hosts visitors.

Cons

The incredibility slow ordering and shipping process for custom name badges.

Review Source

David G.  
IT Project Manager  
Investment Management  
Used the software for: 1-2 years

### "Pretty Impressive for our visitors"

November 23, 2018

5.0

Envoy adds an amazing WoW factor for your visitors. Suggest it to your office and you'll never look back to pen&paper registration mode ever again.

Pros

All my visitors are very impressed, especially those first time visitors in the office. They are presented with an easy to use Visitor registration app via an iPad, and just a few clicks, they're done. Notifications --- I love being notified ahead of time before my visitors show up at the office door. I get an sms about my visitor, an email (with photo!), as well as via Slack. So I never really miss out whenever I do have a visitor. Invites --- another feature that is impressive is whenever I setup a big meeting with external project team members, I send them an invite (by bulk) using envoy, and they get an email+calendar invite, and their registration upon arrival at our receptionist is very much well facilitated.

Cons

Nothing really, I love everything about it as a user.

Review Source

BT

Brent T.  
SVP Solutions  
Marketing and Advertising  
Used the software for: 2+ years

### "Beautiful user interface with strong integrations"

June 28, 2017

5.0

beautiful, modern front-desk check-in system

Pros

User interface design -- for both the end user and the admin -- is modern and simple to use. No training needed. The portfolio of integrations -- with things like Microsoft AD, Box (for storing signed NDAs), Skype for Business (for chat-based alerts of people's arrival), and on and on -- is very strong.

Cons

The pricing for the top tier (the plan with the most integrations) is slightly high when compared to our monthly investment in other marketing and office technology providers. It is still priced competitively for what it does, but if I had to pick a "like least" price is the easiest.

Review Source

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