# Page 5 | Envoy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Envoy the right Visitor Management solution for you? Explore 428 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143721/Envoy/reviews --- Envoy 4.8 (428) [View alternatives](https://www.capterra.com/p/143721/Envoy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Envoy ## Showing most helpful reviews Showing 101-125 of 428 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mathias T. CEO Used the software for: 6-12 months ### "Great experience at the front desk. Easy for us at EnvokeIT as partner to Envoy to setup." March 29, 2018 5.0 Pros Quick install. Fairly integration to Azure AD. Great set of integrations. You can customise the experience for the guest and all the things you might need are there. Cons Not many, small features but if you ask you might get it. It's not fully integrated to Azure AD (Office 365) yet but some thanks to PowerShell it can be bridged Review Source JP Jake P. Service Desk Analyst Consumer Goods Used the software for: 1-2 years ### "Redefining the first point of engagement for guests into our business! " September 22, 2016 5.0 The front desk. The place that not only makes your businesses first impression on the client/guest, but shows your intentions as a company. You can define yourself in the lobby/waiting area with simple things, art on the walls, the carpet, the furniture. But that is all a waste of time if your visitor greeting process is leaving something to be desired it can lower the visitors expectations dramatically. Envoy leaves nothing to be desired. Seamlessly integrated into our reception team its features are first class. Not only does it make the job of our team on reception easier, with features like pre registered guests, NDA signing and much more, these features show the customer that we are welcoming them in and greet them appropriately. Its brilliant. Pros Everything! so many features!! Cons I have absolutely nothing to complain about, minor issues are always fixed fantastically fast by the support team! Review Source CL Christine L. Administrative Assistant to HR Defense & Space Used the software for: 6-12 months ### "Easy to set up, easy to use." June 15, 2020 5.0 No more trying to find information in papers/binders. Saves room by archiving on cloud-based records rather than binders. Gives a better/updated impression of our company. Pros Very straight forward to set up and user-friendly. Cons Haven't found any yet - been using it for almost a year (less the closed office of the last couple of months due to COVID). But have had nothing but positive feedback from users and even implemented in another office of ours, after they tried it here. Alternatives considered [Sign In App](https://www.capterra.com/p/162584/Sign-In-App/)[The Receptionist for iPad](https://www.capterra.com/p/133191/The-Receptionist-for-iPad/) Reason for choosing Envoy Had better options and looked to be more clear and user friendly Review Source Ashley W. IT Service Manager Used the software for: 6-12 months ### "Fantastic piece of software - suits our needs perfectly" March 20, 2018 5.0 Pros Slack integration for easy notifications of visitors. Also the ease of setting up the product made this one the obvious choice. Cons Love the product so nothing we do not like. We have been using the product for some time now and compared it with our products similar and we found this to be the best there is. Review Source BP Bonnie P. Admin Office Clerk Mental Health Care Used the software for: 6-12 months ### "Valuable for tracking visitors" July 30, 2020 5.0 I like that it keeps track of visitors and contact information. We can easily identify who has been here and follow up with them. It has cut back on making copies of forms, scanning, and filing. Also, it is nice not having to ask visitors to sign them. It has helped with COVID screening. Pros It is very user friendly. Easy to generate reports for specific details. It makes our office have a tech forward presence. I like that I can add or remove legal documents, which also cuts down on paperwork and having to constantly ask visitors to sign forms. It also has the great feature of remembering returning visitors. Cons The printer and Ipad are constantly going off line at one of our locations. Not sure what the problem is with that feature. Review Source AH Ashley H. Education Management Used the software for: 6-12 months ### "Envoy is the best thing I ever did for my front desk!" August 2, 2016 5.0 From the minute I expressed interest in the Envoy system, their customer support was on top of it answering every question I had with as well as being transparent about the capabilities of the system. I work in a residence hall on a college campus and we use Envoy to track our visitors- a huge safety concern and Envoy makes that easier for us. Pros I love the Dashboard. Super user friendly, the search feature is awesome, and I love that it uses an iPad for sign-ins rather than the staff doing the sign-in manually. The text feature works well for our students. Cons There are a few guest policy restrictions that we have currently that are a little difficult to manage with Envoy so it does rely on our staff to be very conscientious (such as, host residents are only able to sign in one guest at time but the Envoy system does not yet prevent a host resident from doing that. The Envoy team is working on it and we are hoping to have that in place soon!) Review Source VR Verified Reviewer PR & Media Specialist Apparel & Fashion Used the software for: 2+ years ### "Helpful!" June 25, 2018 5.0 Pros We have this at my company and it makes it quick and easy to know when guests are arriving. Ours is hooked up with an iPad so it also captures a photo of the visitor. Cons I think it would be helpful to put that you are there for multiple hosts, as sometimes it would be beneficial to email multiple people that your guest has arrived. Review Source VR Verified Reviewer Office Manager Telecommunications Used the software for: 2+ years ### "Envoy Review" March 16, 2019 4.0 Its been positive for the most part without it I would have to be glued to my desk 24/7 Pros I love that if I'm away from my desk and a visitors arrives I'm immediately alerted. As a busy office manager, I really feel like this is key especially if I'm away from my desk and working on a project. Cons I feel like sometimes it glitches on my ipad and freezes up which is really annoying. Review Source NW Njon W. Workplace Operations Manager Information Technology and Services Used the software for: 2+ years ### "Game Changing Product!" November 21, 2016 5.0 Envoy takes the focus on the mad scramble to sign my guest in, track down, and alert their host and lets me focus on greeting my guest and making them comfortable. It makes sure each visitor signs our NDA and frees up my time to have a chat with the guest when appropriate without the added distraction of trying to herd cats. Envoy constantly adds integrations and tool sets that are valuable to my use case. Pros I love the simplicity and the ability to use the product in a number of optional configurations. I've been a customer for several years and the improvements have been constantly valuable. They REALLY listen to customer feedback. Cons N/A Review Source Saloni M. Software Engineer Computer Software Used the software for: 6-12 months ### "Mobile app functionality is superb" April 7, 2019 5.0 Pros It's one of the best tool to have a record of every new person visiting the building.It's so simple and easy to use.We can access it from everywhere with the help of internet and it's mobile app. Cons I have not come across a single issue in this app so far.It's really a time saver Review Source KM Kalon M. Corporate Systems Administrator Internet Used the software for: 2+ years ### "Fantastic Tool" September 14, 2016 5.0 This tool lets me not have to worry about people coming and going because I know the app is going to take care of signing people in and out. The other cool thing was setting up the NDA which is crucial sometimes. Pros Easily understood interface. Clear instructions for office users. Setup from admin point of view was a breeze. Cons Haven't found any downsides to the app yet. CS is on point and very helpful! Review Source SC Simone C. Reception/Administration Facilities Services Used the software for: 1-2 years ### "Rating ENVOY Software System" November 9, 2020 4.0 Our overall experience has been a very positive one. Visitors seem quite capable of using ENVOY with very little help required. Although occasionally we have Visitors that struggle & once you step them through it one time, the next time they return they seem quite confident to do alone. Pros It is very easy to use. Saves Time Good Security Cons When our Company has upgrades or updates internally it affects the Envoy Software on the Apple i-Pad and causes several technical issues which usually takes a couple of days to fix & become functional again. Reason for choosing Envoy "As Above" Review Source VR Verified Reviewer Talent Operations Associate Computer Software Used the software for: 2+ years ### "straight forward " July 11, 2018 4.0 Pros The integration with slack and also the picture of the guest being sent to the host. Its nice to know who you are looking for if you've never met the guest before. Cons You can only have one host. Would be nice to add more than one host in case multiple people need to be informed someone has signed in. Review Source Jon D. Senior Recruiter Computer Software Used the software for: 6-12 months ### "Works well for office guests" July 18, 2019 4.0 We checked in office visitors using Envoy Pros Convenient and quick. Makes our company look tech forward and progressive. Cons Not sure if it was Envoy or the iPad we were using but there were times where the app would freeze and not work. Review Source VR Verified Reviewer System Engineer Used the software for: 2+ years ### "Streamline your company's checkin process" April 5, 2018 5.0 Pros It seamlessly integrates with your active directory and has some great features that makes this a necessity in any office. Easy to manage, makes check-ins efficient. Cons My experience working with support was mostly over chat. They were ultimately able to work with me to get my issue resolved, but you do need some patience. Review Source Mark F. Research Program Senior Associate Financial Services Used the software for: 6-12 months ### "Office worker and guest management platform, especially useful during COVID!" June 6, 2022 5.0 Pros Very easy to track who is going into the office, manage visitors (back when we used to have them), and make sure we are not over-crowding the office during a dangerous time. It takes less than 30 seconds to make yourself as present and attending, and is easy to understand. Cons I honestly think it should take fewer clicks to access the platform. My company has a number of different offices, and envoy really should remember which office it is that I keep logging into. Review Source LA Lars A. Operations Coordinator Computer Software Used the software for: 1-2 years ### "My front of office runs on Envoy" October 3, 2016 4.0 No matter what your title is or which department you belong to your time and energy are valuable. My office is an Envoy office because avoiding wrangling office guests and starting our meetings on time continues to pay dividends back into productivity. The real appeal though, is that Envoy is so easy to set up and use that I'm confident I can put my attention wherever else it's needed in the workplace. Now that's value! If you aren't convinced, I strongly recommend you reach out and give them a try. Pros Easy to use. Frequent feature upgrades. Great documentation and support. Review Source MS Michael S. Product Designer Import and Export Used the software for: 1-2 years ### "A product with a thoughtful experience." August 23, 2016 5.0 The company I work for uses Enjoy for their front desk, asking users to sign in when visiting someone at the office. When I have visitors, family or clients, they all mention how clever the check in process is. Pros I love the emails for when a visitor has arrived for me; their name, expected length of visit, and even a photo of them at that moment. The interface is great and I've yet to find someone who didn't understand how to use it. Love their support team as well, they've been quick to respond to any questions or concerns. It's rare for the product to run into problems but if it does there's world class customer support behind you. Cons There's little worth complaining about when it comes to Envoy. Review Source SM Sylvia M. People & Culture Manager Hospitality Used the software for: 1-2 years ### "Envoy Feedback" December 2, 2020 5.0 Wonderful so far. Visitors get instant notifications once a package or piece of mail is processed through the software, it's clear and concise and overall smooth process for all. Pros The system itself is very easy to use, easy to navigate and easy to troubleshoot for a person who uses it only on the surface level. I was able to start using the program within 15 minutes and less, and felt comfortable showing how to use the system to another coworker on day one. That says a lot about a software that's fairly robust, yet simple and has a straight forward interface. Cons I've heard people having trouble downloading the app on their phone, however, that's the only negative feedback I've heard and it wasn't a personal experience. I don't have much experience on comparison, however, I feel strongly recommending this software for others to implement. Review Source VR Verified Reviewer Community Curator Used the software for: 6-12 months ### "We use it in lieu of a receptionist" May 4, 2018 4.0 Pros People think it is really cool to have an iPad check them in. Plus the photo sent to slack is always fun. Cons It seems to crash or get disconnected from the internet quite often which takes away from the simplicity of the system. Review Source AA Aaron A. Academic Coordinator Education Management Used the software for: 1-2 years ### "Amazing function and features for us! We use Envoy for office check-in operation." August 11, 2017 5.0 Creating an effective office management and maintaining a database of those who come in to our office. Pros Envoy support is quick, responsive, and invested. We use Envoy to support our operation in which people check-in at our front desk. The features and functions at the free level are bar-none. We are looking at possibly adding additional stations and perhaps moving to the paid version which adds a host of additional features too! I honestly cannot think of a problem or issue with this software. The help desk team helped us resolve issues quickly and effectively, the software functions cleanly and swiftly, and the software has helped our office serve our students! Review Source DA Danielle A. Recruiting Coordinator Financial Services Used the software for: 1-2 years ### "Simplicity at its best!" July 19, 2017 5.0 helps with coordinating interview onsites with candidates! Pros Ease of use + simplicity. UI is gorgeous. I feel like most of the features in the app tie into the overarching theme of simplicity. Cons The only issue I encounter on a regular basis and this could be because I'm not awake or had my coffee yet but I mix up "visitors "and "invitees" tab when I need to add someone into the system who is scheduled to come to our office. Sometimes I get confused when my invitees sit in the queue for the day of they are scheduled to come in and it looks like they signed in but they havent yet. I can take a screen shot and show you what I'm talking about. Review Source VR Verified Reviewer Reception Associate Computer Software Used the software for: 6-12 months ### "Love this software!" August 20, 2018 5.0 Pros I'm a receptionist at a tech company and I use this software everyday to check in guests and receive packages. Makes everything super easy and seamless! Cons There really aren't any cons that I can think of, love it! Review Source AC Aleksandra C. Office Manager Information Technology and Services Used the software for: 1-2 years ### "It's okay as long as you don't have any issues" August 29, 2018 4.0 Pros We've been using this app for about a year and then our ipad has been stolen. I liked that we had an opportunity to keep track of our visitors. Cons I don't think it's been used very often. We get a lot of deliveries in the office and the couriers usually are in rush and they don't have time to indicate their full name, email, and company in order get in. So most of the time they just knocked on the door instead of using our Envoy App Review Source Thomas S. Facilities Coordinator Internet Used the software for: 2+ years ### "Office Check In? Party? Envoy is your program" June 14, 2018 5.0 Pros the simplicity! Gone are the days of printing out NDA's and trying to organize a mess of signatures somewhere Cons I have not had a negative experience with envoy, they have delivered on everything that they promised. Very happy with the program Review Source Similar Products Featured