Who Uses This Software?

SwiftCase helps thriving businesses, swamped by growing demand, automate and organise, to focus on what matters. Loved by 1000s of users across Insurance, Finance, Legal, Service & Contractor sectors.


Average Ratings

22 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $7.64/month/user
    See pricing details
  • Pricing Details
    Lite, Startup, Professional, Premium & Enterprise to fit your business.
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • LivePoint
  • www.swiftcase.co.uk
  • Founded 2013
  • United Kingdom

About SwiftCase

Customers expect excellent service, 24/7 access and their data to be secure, all at a competitive price, or they will switch to your competitors. By automating your business processes, and managing your tasks with SwiftCase, you can focus on keeping your customers happy, while growing your business. With faster processing, secure, role-based access, enhanced tracking and flexible reports, you can reduce errors, hit your SLAs and reduce costs through digital transformation with SwiftCase.


SwiftCase Features

  • Access Controls/Permissions
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Customizable Dashboard
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Mobile Access
  • No-Code
  • Task Management
  • Third Party Integrations
  • Workflow Configuration
  • Billing & Invoicing
  • Client Portal
  • Collaboration Tools
  • CRM
  • Document Management
  • Portfolio Management
  • Project Management
  • Proposal Generation
  • Quote Management
  • Resource Management
  • Time & Expense Tracking

SwiftCase Reviews Recently Reviewed!


Capterra loader

A Swift Case

Jan 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how clearly laid out swift case is making it almost elementary to operate from case to case. The task page helps to keep all work organised with urgent priority cases allowing us to be able to prioritise work dependant on our workload.

Cons: In my experience using swift case I can not think of any issues that have occurred which has affected any case.

Overall: Excellent case management system that helps keep all cases clear, organised and makes the day to day task a lot easier to manage, works exactly how the name is presented.

Capterra loader

Swiftcase Review

Jan 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I think Swiftcase is user friendly and has many exciting features.

Cons: There are aspects that I do not feel are relevant to my job role that I would like to remove from my page view.

Overall: We upgraded to Swiftcase from our own previous case management system. The system is simple to use (after a little bit of getting used to) and I can't think of a better system for us to use. Users are assigned skills and accountability depending on their job role which is more advanced than our previous system.

Case Management

Jan 21, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The automation functions are a great help for speed and accuracy.

Cons: Sometimes the workflow does need to be manually overwriting to complete an "out of the box" task. But it does what it says on the tin!

Overall: All in all, Swiftcase is very beneficial to our business, with easy to use functions, automation, user friendly. with structured workflows.

I believe the use of Swiftcase in any business will greatly help their administrative times and costs.

Great Platform Great Service

Jan 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Swiftcase helped us improve productivity, stripdown and simplily processes. Swiftcase safety and security. With automation of emails and workflows that can be created Swiftcase (Livepoint) are the people to have on board.

Cons: I can't fault this Software, we got this as a basic shell now it is fully adapted to our working day.

Overall: My overall experience with Livepoint has been great. Working with the Team makes this Software alone valuable. Swiftcase are always great at maintaining a reliable system and are very happy to invest time improving business processes.

Well done Guys

Happy Customer

Happy with Swiftcase.

Jan 21, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy enough to use even if you are not 100% with tech type products.

Cons: Can't really think of anything to be honest. I use it daily without issue.

Overall: Used on a daily basis for business and apart from the odd server issue, (i think its fair to say this happens with most products available) its always been straight forward.

My review

Feb 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease and simplicity straight forward format that doesn't confuse non tech savvy people.

Cons: I found that unless you are familiar with the software it can be daunting, maybe just me. Some initial training and guidance maybe good for the new comers to the software.

Swiftcase

Jan 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The way you can adapt it to your needs as a company.

Cons: Nothing, it's easy to use and fast. It has great options you can add or remove depending on your requirements.

Overall: A great software product that is easy to use and provides a fast and efficient work flow

Swiftcase daily user

Jan 21, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of navigation, cleanliness of each page whilst going from stage to stage. Quality of the final report or document is second to none.

Cons: It would be better if each user had the ability to edit the layout of each page.

SWIFTCASE

Jan 21, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the way you can have multiple sessions open at the same time to look into queries. Data Extraction is also very good.

Cons: Very limited reports for checking validity of data entered by staff.

Capterra loader

Swiftcase review

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ease of use swiftcase offers it's users. It's very user friendly.

Cons: That not all of our suppliers and partners are not using it also.

Swiftcase

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Ease of use and how easy it is to navigate around the system

Cons: there is not really anything that i like least as it is adapted to our requirements

Overall: I have found swiftcase to very adaptable anything that we have come up with as a requirement for the software to do our business needs have been met on every occasion

Brilliant software

Jan 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is perfect for our buisiness and helps speed up our day to day workings. The support they offer is very helpful

Cons: It can at times be buggy however their support team can quickly fix any problems

new user

Jan 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy/straight forward to use and self explanatory as you work through it.

Cons: Sometimes slow but probably my WiFi. Always remember to save what you are doing or you will loose it.

Overall: Speedy reports are able to be done even by myself who has only been using it a week!

It has been good, very responsive to requests when made

Aug 01, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The customisable workflows have been invaluable to our business. We could not run our business without this software.

Cons: Sometime the view is a little restrictive, but in the main the software is brilliant. We would like to see a development of the MI.

Great software easy to use and navigate would recommend

Jun 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support team is on hand to help you. Very willing to tailor the platform to our needs. The system fits perfectly in our line of business.

Overall: Speed up workflow and help admin teams process their work.

Has given our company a significant edge over the competition.

Nov 11, 2015
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: We've been using Swiftcase since the early part of 2015. It started off very effective in our main departments so we have introduced it across the company. We like the relatively simple & clean approach meaning we can automate much of our work. Updates come fairly regularly & improve the system each time.

Traffic Light feature along with email & text reminders

Jun 23, 2015
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Because each project is unique, having the traffic light system is vital in ensuring a job runs smoothly and no workflow steps are missed. Even better that when a job is coming close too, or just over a due by date, each team member is automatically notified via text and email".

Allocating care workers to elderly patients using the location proximity feature is really useful!

Jun 25, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: It allows for quicker response times and saves on care workers traveling further distances, which links directly to reduced mileage and salary costs

Nathan Liddle

Office Manager at Outreach Sefton

Technical Support

Jun 23, 2015
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Tom in support was really helpful, he responded well within the SLA time and guided me in the right direction! Thanks Tom!"

SwiftCase works a treat!

Jun 29, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: love the R.A.G feature that ensures we don't miss jobs or deadlines.

Capterra work flow

Jun 22, 2015
3/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: As a workflow management solution, I found SwiftCase relatively easy to use. Obviously there is a learning curve getting used to a new solution, although by using SwiftCase I was able to reduce administration time and make workflow processes more efficient

Sam Jbarah, Senior Quality Engineer at Qatar Petroleum.

Audit Log Feature

Jun 23, 2015
3/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: The Audit log feature is so easy to use and records every system event! This is a must for compliance!

Chris Blake, Improvement Specialist at ABB