Who Uses This Software?

Customers that require support software that builds better relationships.


Average Ratings

66 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/month/user
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Teamwork.com
  • www.teamwork.com/
  • Founded 2007
  • Ireland

About Teamwork Desk

Teamwork Desk is function-rich software that gives you every advantage in managing your inbound communication and each ticket, from the moment it arrives to the time its solved, all while being invisible to customers. Desk is an all-round support hub for inbound communication and help doc creation, allowing you to be helpful 24/7. Measure what matters customer happiness, team productivity and traffic channels. Seamless integration with Teamwork Projects and the tools you already know and love.


Teamwork Desk Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

Teamwork Desk Reviews Recently Reviewed!

I think this program is really well thought out.

Oct 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It has all the features we need. I use it every day to help coordinate jobs.

Overall: Better communications throughout the company between employees.

Vendor Response

by Teamwork.com on October 05, 2017

Hi Ashley, Thank you for your review. Great to hear that Teamwork Desk has all the features you need and that it has improved communication in your company. We would like to know how we could improve your likelihood to recommend rating, please send us an email to marketing@teamwork.com and mark it for the attention of Wes. Kind regards, Wes

overall it is a great product and would strongly recommend to anyone

Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It just works, very little issues with accessibility. We have used the product for 2 years now I would say and never had to contact support once... it is easy to use, it is flexible in how you use it and more importantly keeps everything in one place.

Cons: the disk space you get with this solution is low especially given that the majority of the storage is done in amazon s3 which costs a few bucks at most to store 20GB.

Vendor Response

by Teamwork.com on September 29, 2017

Hi Neil, Thank you for your review. Great to hear that you find our product great and that you have been with us the last 2 years. We are constantly improving our products, check out our roadmap to see what features and updates are coming soon https://www.teamwork.com/roadmap/. We have taken note of your storage concerns, if you do require additional storage you can take advantage of our integrations. We have integrations with Google Drive, Dropbox and many more https://www.teamwork.com/integrations. Kind regards, Wes

Excellent over all. My team adopted it with little effort and we are having a lot of success with it

Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, ease of deployment and your constant improvement. I started using your product back when you were in your infancy. I went away for a while because of a lack of functionality and came back because of the existence of the functionality I was looking for.

Keep up the good work!

Cons: Lack of SalesForce integration. Also if you can make it so that we can integrate directly with XERO (rather than export a XERO compatible file for billing), that would be great!

Overall: Control over my organization and its interactions with our hundreds of clients. Ease of use and deployment are also a great plus!

Vendor Response

by Teamwork.com on September 29, 2017

Hi Ramin, Thank you for your review. Great to have you back. Glad to hear that your team are having plenty of success with Teamwork Desk and that you find it so easy to use with all the functionality you need. We are constantly adding to our integrations, we will add you as a +1 for a Salesforce and XERO integration and notify you of progress with these. We do have a Salesforce integration through Zapier. https://www.teamwork.com/integrations Kind regards, Wes

Teamwork became the backbone of my business

Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's hard to point to just one thing that makes Teamwork so great, but the fact that Teamwork makes everything just so intuitive and easy to do is probably the best part. You can turn on and off features for different projects so they don't distract you from what you're trying to achieve. It's easy to get other people on the team involved and they don't need to ask a lot of questions in order to be productive.

You get recurring tasks, subtasks, due dates, isolation of users between projects and a whole host of other features right out of the box. Not every project is the same and Teamwork clearly recognizes that.

There's even a Chrome plugin that can be used to send data (like links, messages, tasks, etc) into Teamwork based on webpages you visit or information you come across that could be helpful for a project.

Cons: There's very little to dislike about Teamwork.

The biggest downside is more of a data management issue than anything else, but you do have to be a little careful about using it as a dumping ground for everything. It's very easy to just start adding things like links, notes, notebooks, etc, and then forget that they're there or lose track of them. The search capabilities are really good, but if you forgot something was there, you might have a hard time tracking it down.

Tags appear to be global in a way that makes them visible across all projects and all project groupings. Not the end of the world, but you want to be consistent about naming them or making sure you don't put something like 'problem-customer' in there, which might be seen by people who could get offended, especially if it was on something they requested.

Honestly, I'm hunting for things to complain about. I've used a ton of different tools like this and Teamwork is by far the best one I've found.

Vendor Response

by Teamwork.com on October 03, 2017

Hi Mike, Thank you for your review. Great to hear all your pros, especially your use of the Chrome plugin. Your best practice and advice on data management and being organized is very useful. Check out our powerful new filter options, the following blog post will explain it in detail https://blog.teamwork.com/powerful-new-filter-options-now-available-teamwork-projects/. Kind regards, Wes

It's one of the best tools I've used and implemented in an organization.

Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and the intuitiveness of the system makes it easy to adapt. The ability to use it both with internal staff and external parties really makes a difference in collaboration.

Cons: The reporting is a bit lacking in terms of getting it out in a format that I want. I also would like to see the filters on tasks improved to really allow for more options for complex projects.

Vendor Response

by Teamwork.com on September 29, 2017

Hi Trevor, Thank you for your review. We are so happy that you consider us the best tool that you have used and implemented. Reporting is on our roadmap (check it out here https://www.teamwork.com/roadmap). We have just released an update to improve filters on the 28th of September 2017, talk about a quick turnaround to your request ;) Filters have a new home on the right of each screen, and we've added even more filtering options so you can get really specific about what you want to see. Not only that, you can now save filters too - so you can jump straight back in and see the results without selecting everything again! https://support.teamwork.com/projects/filters Kind regards, Wes

Teamwork offers the best project management products on the market

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Teamwork makes it sooo easy to receive requests from customers and assign tickets to programmers. It is really straight forward and all of the functionality is exactly where you would expect it to be. Plus, they have the best customer service!

Cons: It doesn't have all of the functionality of a software like JIRA, but they are constantly improving.

Vendor Response

by Teamwork.com on September 20, 2017

Hi Avery, Thank you for your review. Great to hear that you consider our products the best on the market. Have a look at our features and development roadmap, we're always improving our products based on customer feedback. This will allow you to see what is coming soon. https://www.teamworkdesk.com/roadmap?product=desk Kind regards, Wes

Excellent, time-savings, intuitive

Jul 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Teamwork Projects is very easy to use. I love the various keyboard shortcuts. It's great to be able to take advantage of the various project views as well for the different types of workflow my teammates prefer to implement. I love that Teamwork Desk integrates fully with the Project Management platform.

Cons: I wish departments/teams existed now. It's difficult to take full advantage of the suite of tools due to the way we work at my company project to project. Teams would really help in that regard, or maybe sub-projects. A way to create tasks from Slack would be nice as well via an integration maybe.

Overall: Time-savings is the biggest. Better transparency on projects, better client interaction and better teamwork (no pun intended.)

Vendor Response

by Teamwork.com on July 27, 2017

Hi Tim, Thank you for your review. We are delighted you are having such a positive experience with Teamwork Desk and Projects. They are literally made for each other. We are constantly improving our products and adding new features, feel free to have a look at our roadmap to see what changes have been made and what is coming (there is a page for both Projects and Desk). https://www.teamwork.com/roadmap?product=projects The benefits you are experiencing speak for themselves, exactly what we want you to experience. P.S. Who doesn't love a good pun :) Kind regards, Wes

As Teamwork Administrator for our company, I find the product to be a good for our company.

Jul 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ease of use; versatility of task lists; and how the site improves the office efficiency overall.

Cons: I find that it is difficult to customize and when customer service is asked for a specific request, most times the answer is "we cannot do that.. I also asked that a task Lead option be added to designate who is the Lead, when multiple are added. My preference is my first request for the default setting.

Overall: Accountability and improved efficiency

Vendor Response

by Teamwork.com on July 27, 2017

Hi Melrose, Thank you for your review. It is great to hear that you are finding Teamwork Desk good for your company. We are sorry that you have not received the desired answer when asking a specific request, we get so many requests and must prioritise some over others. We are constantly improving our product and adding new features, feel free to have a look at our roadmap to see what changes have been made and what is coming. https://www.teamwork.com/roadmap?product=desk We have recorded your feature request and will raise this with the Teamwork Desk Team. Kind regards, Wes

I have been using the programme to communicate with our committee members!

Jun 28, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support

Pros: Chats with teammates, share files, communicate with members in the team.
Prepare files, records, retrieve and organise files for the committee.

Cons: Too many subdirectories! Help function not user friendly! Difficult to use in the beginning!
There seems not much information to guide new user to use the programme.

Vendor Response

by Teamwork.com on July 27, 2017

Hi Cecilia, Thank you for your review. Feel free to contact our support team on support@teamwork.com if you need any assistance. The following link is to our Teamwork Desk support doc and should be useful to new users. https://support.teamwork.com/desk Kind regards, Wes

My business switched all of our tasks from ASANA and Process.st to Teamwork.com for better features.

Jun 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: * The customizable templates are the key feature that drew us away from ASANA.
* The ability to assign and view the templates in a variety of ways is what drew us away from Process.st.
* The customer service has been amazing... and we are still using the free - not paid - product.
* The mobile app is very good and is actually used by my staff.

Cons: * The product has a little more learning curve and other products we have tried, but the trade-off was increased functionality with better features
* There are some features I really, really want that are lacking such as an integrated scheduling and timeclock software. My perfect product would allow me to assign task lists as I make a schedule, and any scheduling software should be integrated with a timeclock to track tardiness and absences. (Hey, Teamwork, if you ever look at building this into the product, please talk to me -- I have a lot to say about this!)
* There is no easy way to conclude a task list unless all tasks are checked as completed. I need a way to close task lists even when some items are incomplete. My business is an animal hospital, so there are times when some tasks are deferred to attend to emergency cases. Another team member on another shift will complete the deferred task on his or her own task list.

Overall: We have streamlined the recurring tasks and the accountability to complete them.

Vendor Response

by Teamwork.com on July 26, 2017

Hi Rae, Thank you for your review. We are happy you are utilising the additional functionality and can see the trade off between the learning curve and benefits of the software. We would like to hear what you have to say about additional features, feel free to email us at marketing@teamwork.com. We are constantly improving and adding to our features, check out our roadmap to see what is on the horizon. https://www.teamwork.com/roadmap?product=desk Kind regards, Wes

Such an amazing tool. More than just a Project Management tool.

May 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has helped us collaborate across over 10 countries and multiple time zones. It helps us track our documents, share them and have a single point of reference. Although we have only used minimum capabilities, it has still made a huge contribution to our projects tacking successfully.

Cons: I can't see who access what document. This would be useful, particularly when I am trying to track who has contributed to set tasks.

Vendor Response

by Teamwork.com on July 26, 2017

Hi Catherine, Thank you for your review. It is good to hear that Teamwork Desk has helped you collaborate across over 10 countries and time zones. Feel free to have a look around the features and support docs at the following link to help you unlock the full capability of this powerful tool. https://www.teamworkdesk.com/features/index.html Here is our roadmap for Teamwork Desk, we are constantly adding new features and developments. I will raise your point on document access to the team. https://www.teamwork.com/roadmap?product=desk Kind regards, Wes

Very capable and robust project management tool. Have not encountered a single bug so far.

May 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1) Gantt chart presentation and modification of tasks on Gantt chart.
2) Ability to define task dependencies, pre- and post- task.
2) Ability to copy and modify esisting tasks to speed entry of many similar tasks.

Cons: Would like to have the ability to assign the effort level in hours or days, for example, and have Teamwork automatically assign the Due Date given the Start Date.
With that, would like Teamwork to re-calculate predicted Due Dates based on dependencies if a task's Due Date or completion date is manually changed.

Overall: ability to track project task completion, visualize via Gantt charts

Vendor Response

by Teamwork.com on July 26, 2017

Hi David, Thank you for writing this review. Glad you are having a good experience with Teamwork Projects. We will raise your feature request. We are constantly improving and adding new features on a regular basis. Feel free to have a look at our roadmap at the link below. https://www.teamwork.com/roadmap Kind regards, Wes

Some things are missing to make it great

Apr 26, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use.

Cons: We have a problem using the dashboards and reports given the fact that we can´t configure SLA´s for the diferent tipes of incidents, and priorities.

On the other hand, our teams, doesn´t work 24-7, neither their customers.

So when we look for the time of response or resolution, we found thath those are not correct. It will be very useful, if we could set the working ours for each agent and day of the week.

Finally, if you could translate desk to spanish. People in Latin america will adopt it easier

Overall: In Vision to Action, we use Teamwork Desk, to help IT Teams who are developing, to begin registering incidents, problems and requests.

We found TW desk very easy to use. We have a problem using the dashboards and reports given the fact that we can´t configure SLA´s for the diferent tipes of incidents, and priorities.

On the other hand, our teams, doesn´t work 24-7, neither their customers.

So when we look for the time of response or resolution, we found thath those are not correct. It will be very useful, if we could set the working ours for each agent and day of the week.

Finally, if you could translate desk to spanish. People in Latin america will adopt it easier

Thanks.-

Vendor Response

by Teamwork.com on July 25, 2017

Hi Ignacio, Thank you for writing this review. We have taken note of your comments and will raise all these points with the relevant teams. Office hours is a feature we hope to have soon, feel free to have a look at our roadmap at the link below. We are constantly adding new features and improvements. https://www.teamwork.com/roadmap?product=desk Glad to hear you are finding Teamwork Desk easy to use. Kind regards, Wes

Very good app for team projects

Apr 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: A lot of resources and with good interaction between the apps they offer. They have Helpdesk, chat and time control for the task. Besides the web version there's also a mobile one.

Pros: Good interface and easy to use.

Cons: The chat server isn't always up and it would be nice if it were possible for us to customize it.

Recommendations to other buyers: Very good software with good support.

Nice integration but needs improvements to be the main go-tofor customer communication

Apr 16, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Integrates with TeamWork Projects well

Cons: Bulky and not easy to navigate from one inquiry to the next.

Overall: Nice to have this and TeamWork projects together since it keeps a lot of similar communication and questions in the same place (it's easy to switch between the two with a drop down selection) but has a bulky interface and isn't set up to reply to many emails/calls quickly. There is an option to set up auto responses or "quick sends" but for other responses to customers, it's hard to navigate from one inquiry to the next and keep your inbox straight and organized. This does sync with TeamWork Projects so questions and requests can be linked tospecific tasks on a project, which is a nice feature.

Vendor Response

by Teamwork.com on May 18, 2017

Hi Katie, Thanks very much for the review. We really appreciate you taking the time to give us your feedback. We're glad to that you enjoy the integrations between Teamwork Projects and Teamwork Desk. I've passed on your concerns to the team for their consideration. Hopefully we'll see improvements for your problems very soon. With regard 'it's hard to navigate from one inquiry to the next and keep your inbox straight and organized' - tickets are set up like emails in an inbox. You simply need to click on a ticket to open it from your inbox. If you send us an email to desk@teamwork.com with more detail we'll happily answer any questions you may have to help improve your experience with the product. Best regards, Therese

Our business is built on Teamwork!

Apr 11, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our team uses Teamwork for all internal and external communications so the integration with Teamwork Projects and Chat is the best. We don't work out of our Gmail, you just can't scale a business and stay in the know working out of Gmail. Teamwork Desk is a better than most Help Desk solution that isn't overly complicated to use.

Cons: it's "new" and still developing so it can be buggy but the value compared with the already fantastic features with insanely responsive support makes it of no matter to me

Overall: We absolutely love Teamwork. Started out on Projects and immediately got involved with the Desk beta. Best decision we ever made to use their suite of products. It's beyond nice to integrate your Help Desk with your Projects and now Chat. They've made quick work to bring new features to the table and ALWAYS have the best updates about what they've been up to on their blog each month. The Bottom Line CPA is definitely powered by Teamwork! :)

Recommendations to other buyers: I can't wait for all the things they have planned for Desk. I see new things daily and it's always wonderful to see a product move along so well!

Vendor Response

by Teamwork.com on May 18, 2017

Hi Jessica, Thanks so much for your positive review. We really appreciate you taking the time to give us your feedback. I've shared your review with the team here and we're all thrilled to hear that Teamwork has been so beneficial to your team. We'd love to work on a case study with you to explore how you use the three products. If this is something you'd be interested in just shoot us a message to mareting@teamwork.com. Thanks again for the great review. Best regards, Therese

Excellent Software

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Teamwork allows my team to track their projects and time for tasks. It works very well and since we started using a template for our projects, it has streamlined our processes.

Vendor Response

by Teamwork.com on April 24, 2017

Hi Brad, Thanks for your review. We really appreciate you taking the time to write it. We're delighted to hear that Teamwork Projects has helped to streamline your processes. Best regards, Therese

Great CS software

Apr 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We've been using Teamwork Desk and Teamwork Projects consistently for about 6 months now. I've trained in a new CSR with it and it's been very easy to use, quick to learn and a great tool for our customers. I'm so glad to have all cs requests going thru TWD instead of my personal email for our small and growing company.

One feature I would love to see is having the ability to assign multiple email addresses to one customer. Only one issue I've experienced that I don't think there is a solution for except for educating my customers is that they must reply above the line instead of adding their remarks to the email thread below the line.

The integration between Desk and Projects is fantastic. The few times I've contacted Teamwork support has been an excellent experience with responses within 24 hours. Only once was the issue on their end, the others were user-error/learning curve on my part.

Still trying to figure out Teamwork Chat. I think this may be a useful tool, but the learning curve seems a bit longer, and due to other avenues my team and I communicate, we haven't taken the time to immerse ourselves in it.

Thank you Teamworks! Keep up the good work!

Vendor Response

by Teamwork.com on April 24, 2017

Hi Brook, Thanks so much for your review. We really appreciate you taking the time to write it. We're delighted to hear that you've had a positive experience using both Teamwork Projects and Teamwork Desk. Best regards, Therese

Admin Assitant's review

Apr 10, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: My main job in our Teamwork program is to keep up with time logs. Using the Teamwork time logging section of the program is VERY time-consuming for me! It is NOT user friendly like my QuickBooks time log, and I have to do extensive work to get even one person's weekly log done. I would suggest you look at how some other programs log time (quickly and easily) and what you could do to improve this part of your software. Thank you.

Vendor Response

by Teamwork.com on April 24, 2017

Hi H, Thanks so much for your review. We really appreciate you taking the time to write it. We're using a simple clock in and out system internally for this. This feature will be available to the public very soon. It should make things a lot easier. Best regards, Therese

Very Nice application

Apr 08, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Control of the project, tasks etc

Cons: Complicated to connect everything in one place

Overall: Works nice with the team tasks, assignments, projects. Gives you control and overview of the project and the team.
Needs connections between tasks and milestones (to assign milestone on the task), notebook and tasks and milestones, risks and tasks and milestones...
Also I think reports are missing: bu project, by person, by milestone, cumulative...
Thanks and I hope I helped you.

Recommendations to other buyers: Did it in the review

Vendor Response

by Teamwork.com on April 24, 2017

Hi Boban, Thanks so much for your feedback. It sounds like your review is about Teamwork Projects as opposed to Teamwork Desk. Not to worry though. We're delighted to hear that Teamwork Projects has been so beneficial to you and your team. If you go to the Everything section, choose your filters, you can export and download the report. Hope this helps. Best regards, Therese

Ease of Use and Streamlined Operations

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Cons: I wish we had the ability to customize statuses

Overall: This tool has been phenomenal. Not only has it gathered all of our client interactions, support and feedback into one platform, but it's also given us real-time metrics. We've totally streamlined operations and have given clients transparency into previous requests/historical records. Plus, with having the ability to submit surveys to our clients is fantastic.

Vendor Response

by Teamwork.com on April 24, 2017

Hi Paul, Thanks so much for the great review. We really appreciate you taking the time to write it. We're delighted to hear that Teamwork Desk has been so beneficial to your team. If you'd be interested in working on a case study with us exploring how you use Teamwork Desk, just shoot us an email to marketing@teamwork.com. We'd love to hear your story :). Best regards, Therese

On the right track, but needs improvement.

Apr 07, 2017
2/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Comments: We've had a lot of problems with reliability. Specifically email delivery stops and we don't get notified of new tickets. It happens at least a couple of times per month. Usually, we catch it ourselves and have to notify teamworks support. If you are having issues we need to be notified proactively.

Vendor Response

by Teamwork.com on May 16, 2017

Hi JJ, Thanks for your review. We really appreciate you taking the time to give us your feedback. We're sorry you've been experiencing these problems. I've passed on your concerns to the team. We're working on making it more reliable. Best regards, Therese

Great Program!

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Although we do not use all of the features, this is a great way to track all the different tasks you are performing as a team, and lets you look to your past when you can't remember how things were done before.

Vendor Response

by Teamwork.com on April 24, 2017

Hi Heidi, Thanks so much for the review. We really appreciate you taking the time to write it. We're glad to see that you've had a positive experience using the product. Here's a great place to keep up to speed with the latest features :) https://blog.teamwork.com/category/new-features-and-updates/. Best regards, Therese

Great tool for managing projects

Apr 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Very easy to use and get started with.

Cons: Some of the interface is a little washed out and at times confusing. But overall this is not a problem

Overall: I love the way we started using the service. A lot of it is very self explanatory and easy to use. We were able to jump in and start using the projects without a lot of training or learning. Even using the more advanced features of project management is easy to use.

Vendor Response

by Teamwork.com on April 24, 2017

Hi Michael, Thanks very much for the review. It looks like its for Teamwork Projects as opposed to Teamwork Desk, but not to worry we appreciate you taking the time to give us your feedback. We're delighted to hear that you love using the tool. Best regards, Therese

Very good software

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Versatility

Cons: Not enough controls on what a person can view within a project.

Overall: I have used many different task based project management and work flow type systems. Even Helped Designed a system for ASPEN Grove Solutions. The versatility and capability of your system is great.

Recommendations to other buyers: No

Vendor Response

by Teamwork.com on April 24, 2017

Hi Brad, Thanks so much for your review. It looks like it's about Teamwork Projects rather than Teamwork Desk but not to worry we really appreciate you taking the time to give us your feedback. We're delighted to hear that you've had such a positive experience with Teamwork Projects. I'll pass on your suggestions about introducing more user permissions. Best regards, Therese

Teamwork is a Ferrari of management.

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: Nice view, user-friendly, complet tools.

Cons: I can't see any so far, sorry.

Overall: I am a person who was looking for something to help me to organize and keep my ideas and work in order, the teamwork tool works very well and fits into all my needs.
I hope to see my business growing soon so I can use teamwork on its totality.

Recommendations to other buyers: Just want to say Thanks to whole team, you are providing a great tool, you guys are making the difference.

Vendor Response

by Teamwork.com on April 24, 2017

Hi André, Thanks so much for the great review. We really appreciate you taking the time to write it. We're delighted to hear that you've had such a positive experience with Teamwork Projects. Keep up the great work. Therese

Teamwork makes sense to try for your project management

Apr 04, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Recurring tasks
Desk connected to Project Management
Pricing per project not per people. This is really great.

Cons: - The dashboard is really messy for me.
- Information what to do today in Everything is less user oriented.
- Parental tasks of subtasks do not get the hours from their childs.
- The export to PDF or Excel of Tasks do not remember my last set up i put to dialog windows. So every time I want to export I need to type it again.

Overall: Teamwork is decent tool for managing the projects comparing to other tools on the market.

I like the Desk and project management connection.
I like the recurring tasks it is great

I am looking forward for new updates to make this tool even better.

Vendor Response

by Teamwork.com on April 24, 2017

Hi Robert, Thanks so much for your review. We really appreciate you taking the time to write it. We're delighted to hear that you've had a positive experience with Teamwork Desk and Teamwork Projects. I'll pass on all your feedback to the team. Best regards, Therese

Overall good, missing a few key features though

Apr 04, 2017
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Interface is nice
cloud based, so accessible

Cons: Missing features as describes in the previous comments
Price difference between standard and Pro is too much.

Overall: - Connectivity can be an issue sometimes with pages not loading / unable to connect.
- There is no "root cause" or "Resolution" box so we can't track/ report on what the most common issues are and what was done to resolve them.
- Still missing the grouping customers into companies feature which has been in the pipeline for a while.
- Can't create a ticket with a note or comment, still has to be an email when you might not want those details to be customer facing.

Vendor Response

by Teamwork.com on April 24, 2017

Hi James, Thanks so much for your review. We really appreciate you taking the time to write it. As Teamwork Desk is a cloud based software, issues such as connectivity and loading times would generally be attributed to things like wifi connections. If you're unsure send us a mail to support@teamwork.com with some more detail and we'll look into it for you. You'll be happy to hear that customer grouping is on our roadmap and we hope to release it soon. It is possible to create a ticket with a note - You can create a ticket, in the body of the ticket you can write comments then toggle off the option to send this to the customer. Alternatively you can create a ticket and add a note to it afterwards. Notes are for internal use only and customers wont be able to see them. I hope this helps let me know if you have any other questions on this. Best regards, Therese

NO MORE Sticky Notes

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Doc Editing and Time Tracking

Cons: Better and More Granular Reporting for Management

Overall: Teamwork makes my life so much easier! Although Teamwork has a lot of functionality I don't use, it has just the right amount of functionality that I need. I would say that the Doc Editing and Time Tracking functionality are the two best features in my world because I can track the time I spend in each project and when I am editing a document, no one else can change it until I am finished with it and have unlocked it for further editing. Teamwork is user friendly, easy to train others how to use it, and works well with all my projects. There are many integrations I do not use, but the ones I do use are great so far. Customer Service is easy to contact and very responsive. The overall look and feel of Teamwork is very nice and it seems to really suit everyone in our department very well even though we all work on different types of projects. I'm extremely happy that our company allowed us to invest in and utilize this software.

Vendor Response

by Teamwork.com on April 24, 2017

Hi Michelle, Thanks so much for your review. We really appreciate you taking the time to write it. We're delighted that you've had such a positive experience using Teamwork.com. It sounds like you're review is about Teamwork Projects, rather than Teamwork Projects, but not to worry. We're happy to hear that Teamwork has made your life easier :). Best regards, Therese

A great product from a great team

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use
Great interface
Simple setup
Terminology is simple

Cons: Mobile app needs a lot of improvement

Overall: I love all things teamwork and we have been using desk for about 6 months now. The software is incredibly easy and intuitive for us to use as a Technical Service department.
My only constructive feedback would be to improve the mobile app. It needs iPad support, the ability to create new tickets from the app and some UI improvements.

Vendor Response

by Teamwork.com on April 24, 2017

Hi Brian, Thanks so much for your review. We really appreciate you taking the time to write it. We're delighted to hear that you've had such a positive experience using Teamwork Desk. I'll pass on your feedback about mobile and ipad apps to the team. Best regards, Therese

We decided to give-up ... and move to Freshdesk

Apr 03, 2017
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Comments: Your product is in its infancy and is very limited compared to the competition:

- no integration with facebook / twitter
- no phone integration

But for me, the worst feature is that with a basic (paid) subscription, you can't remove the 'powered by ...' text at the bottom of each email received by our customers. I understand it is OK for a free product but it's just unacceptable for a paid product.

Good luck,

Jean-Paul Andrivet
CEO
Anakena Internet Services SL

Vendor Response

by Teamwork.com on April 21, 2017

Hi Jean-Paul, Thanks for your review. We appreciate your feedback. We agree that Teamwork Desk is still in it's early stages. We hope to add features like social and phone integrations, and much more very soon. Best regards, Therese

Better than anything else - A+

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I did so much research before I chose Teamwork, and I can confirm that 1 year later I am absolutely still happy! Really great piece of software, would be lost with out it, fully integrates into most things and has made us so much more effective, productive and focussed! Thanks Teamwork and please keep pushing more and more updates, just as you do!

Vendor Response

by Teamwork.com on April 21, 2017

Hi Jonny, Thanks so much for the great review. We really appreciate you taking the time to write it. We're delighted that Teamwork Desk has had such a positive effect on your team. Keep up the great work. Best regards, Therese

Why I rate this overall as best possible

Apr 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick overview over all (task, messages, files, time)

Cons: -

Overall: It's so easy to use Teamwork products with a very high effort. Never want to go back and work without.

Recommendations to other buyers: -

Vendor Response

by Teamwork.com on April 21, 2017

Hi Werner, Thanks so much for the positive review :). Therese

a nice piece of software but way to complicated interface!

Apr 02, 2017
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Comments: There are many pros of this app, but hey it's interface is way to complicated, Projects, task and subtasks are cool but their presentation to be honest is poor. Less graphics, more proper, clear layout and typography. Too many recessed options that should be at the top like time tracking. To many clicks to add simple task. We were very optimistic about the app and it was recommended by our friend but we've withdrawn after 6 months. Apologies if this opinion disturbs anyone, but this is made just to give a true and honest feedback, no offence. There are certainly many people who will still use it and appreciate it, but please reconsider the default interface and functionalities structure and their availability. Good luck to you. P.S. On top of that, customer support with you was great.

Vendor Response

by Teamwork.com on April 21, 2017

Hi Marcin, Thanks for your review, we really appreciate your feedback. The general consensus from our customers is that the product is quite easy to use. But I'll pass on your feedback to the team and see if we can make it simpler :). To create a task from within a ticket you can use the shortcut key- simply press 'T' key in your keyboard and this will bring up the option to create a task. It's a great time saver that I always use :). If you can think of any other improvements you'd like to see in our products, we'd love to hear them. Simply shoot us a mail to support@teamwork.com. Best regards, Therese

Desk with Project

Apr 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Easy to use, clean, fast, clear with good reporting.

Cons: Integration to Teamwork Project is a bit light. Search can be a bit slow with lots of data.

Overall: We use Teamwork Desk in combination with Teamwork Project. Desk is an easy to use tool with some good reporting facilities and loose integration with Project and other tools. Desk is price competitive. It is clear and easy to see where calls are at and who is responsible for tasks and tickets.

Recommendations to other buyers: Price is good.

Vendor Response

by Teamwork.com on April 21, 2017

Hi Aaron, Thanks so much for your review. We really appreciate you taking the time to write it. We're delighted to hear that you've had a positive experience with Teamwork Desk and Teamwork Projects. You'll be happy to hear that we plan on making deeper integrations across the products very soon :). Best regards, Therese

Great alrounder with ton of functionality for reasonable price

Apr 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and large number of features. Easy setup!

Cons: No social media integration (yet)

Overall: At the agency, we use the platform mainly for our client communication. Keeping the communication in a tool the entire firm has access to keeps everything streamlined. The features allow for quick assignment of tasks and requests. The integration into TW Projects is seamless and allows us to stay in the same environment with tasks and comms.

Vendor Response

by Teamwork.com on April 21, 2017

Hi Jan, Thanks so much for the review. We really appreciate you taking the time to write it. We're delighted to hear that you've had such a positive experience using the product. Kind regards, Therese

Solid, easy to use and very fast

Apr 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: A good set of features and great integration between Project and Desk.

UX is easy to use and fast!

New features and updates are frequent.

Cons: Resource management is missing for which I use another service.

Android app isn't very good.

Overall: Teamwork Desks features the functions I need as well as integrating seamlessly with Project, which I use extensively.

So, as a stand alone product it's very good but if project management is part of the process then there is nothing out there than works as well.

I use Teamwork Desk to capture client requests and manage them in one central location, prioritizing them and distributing them to other team members. This is a much better approach then using email for the same.

Anything that requires more than a simple response or a 5 min job becomes a task and is managed via Project.

Recommendations to other buyers: It's good for agencies dealing with BAU request, small projects and big ones too.

Vendor Response

by Teamwork.com on April 21, 2017

Hi Lawrence, Hope you're well :). Thanks so much for your review. We really appreciate you taking the time to write it and give us your feedback. We're delighted to hear that you've had such a positive experience with Teamwork Desk and Teamwork Projects for the past 2+ years. You'll be happy to hear that resource management is on our roadmap. It's only in the planning stages at the moment but we hope to begin work on it very soon. Best regards, Therese

Everyday usage

Apr 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customization and possibility of settings

Cons: No slovak version

Overall: We use desk for manage our service operation for analytical instruments for tracking all aspect of every cases. There was not any problem with this application and we welcome many possibility for customize our settings.

Recommendations to other buyers: More language options for communication (our customer are from many countries)

Vendor Response

by Teamwork.com on April 21, 2017

Hi Mario, Thanks so much for the review. We really appreciate you taking the time to write it. We're delighted to hear that you've had such a positive experience using the product. Kind regards, Therese

Teamwork review from Tom Fellner at Imagine that.

Mar 31, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We use teamwork all day long and I love it.

Some opportunities for improvement:.

My team sometimes get lost and don't know were to find specific tasks or forget to mark them complete. I set reminders but would be nice if this could be automated.

Also Quickbooks integration is really weak and pretty much unusable.

Vendor Response

by Teamwork.com on April 21, 2017

Hi Tom, Thanks very much for your review. It looks like you're talking about Teamwork Projects more so than Teamwork Desk? Regardless, we really appreciate you taking the time to give us your feedback. We're delighted to hear that you've had a positive experience using the product. A good way to keep on track of all your tasks is go to the Everything section, filter by your name and by the tag active tasks. Hope this helps :). I'll pass on your feedback about improving the Quickbooks integration. Best regards, Therese

Its pretty good..... but needs more features!

Mar 31, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: its relatively easy to use

Cons: Mobile app is slow and hard to navigate

Overall: * Could use a more customizable Gantt chart options (not show weekends, calculate hours of a project by working hours in a day)

* There is a security flaw on the mobile app that allows my client to see internal private messages not intended for him to see, from his notification bar on his iPhone. TW claims this is not possible, but it keeps happening.

* Would like to be able to embed text into a new task to encourage people who open a new task to fill out all the required fields. This was any time they create the new task its there.

* The tagging system should be project specific.

Recommendations to other buyers: I stated the features you need to work on and the security hole Ive experienced.

Vendor Response

by Teamwork.com on April 21, 2017

Hi Sarah, Thanks so much for the great review. It looks like you're talking about Teamwork Projects instead of Teamwork Desk but that's ok :). We really appreciate you taking the time to give us your feedback. We're delighted to hear that you've had a positive experience with the product. I've passed on your feedback to the team for their consideration. Can you double check the permissions on your external clients and ensure they do not have access to messages or projects which you don't want them to see. You can do this from the People section in your menu tab. If your still seeing problems can you send us an example to support@teamwork.com and we'll look into it right away. Tags are customizable so that they will benefit all of our users. You can use priorities for more specific needs. Hope this helps. If you have more suggestions on how we can improve this, we'd love to hear it just shoot us a message to support@teamwork.com. Best regards, Therese

Changed the business!

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Tagging, categorizing, and triggers are helpful.
API with Zaps are a must now-a-days and it helps!

Cons: Timing tracking syncing with Teamwork Projects timing tools. It's tough to breakout all of the users who are working on a ticket and add them. Then having to go back and forth to get the billing amount (based on hours worked).

1. It does not include the Subject line so we can't tell which website or customer it is.

2. It does not keep the breakout of hours/minutes by user.

3. It does not include the ticket number.

Overall: Switching to Teamwork Desk changed my business! It enabled me to get away from incessant emails, build a better, more efficient team, and make sure my client's needs are being taken care of systematically.

**It got a 4 for functionality because I wish that it connected seamlessly with Teamwork Projects' time tracking tool and billing.

Vendor Response

by Teamwork.com on April 21, 2017

Hi Christina, Thanks so much for the great review. We really appreciate you taking the time to write it. We're delighted to hear that you've had such a positive experience with the product. I'll pass on your feedback about logging time t the rest of the team here for their consideration. Best regards, Therese

Game Changer

Mar 31, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
Likely

Pros: Ease of use and scalability.

Cons: Would like to see an integration with Sharepoint for storage.

Overall: We've researched and used a variety of products over the years. Teamwork outdistances them all thus far. The product team continually drives the value proposition up with great integrations and a stronger and stronger feature set. We now use this application across all of our business lines from IT projects to build projects. Very impressed.

Vendor Response

by Teamwork.com on April 21, 2017

Hi Tom, Thanks so much for the great review. We really appreciate you taking the time to write it. We're delighted to hear that you've had such a positive experience with the product. I'll pass on your suggestion about adding an integration with Sharepoint. Best regards, Therese

One of the best managing workflow software

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: This software has solved us a lot of problems. It created transparency withing the team as well as our clients. We're more productive and I love when I get the notification for the tasks marked as done.

Vendor Response

by Teamwork.com on April 21, 2017

Hi Tueta, Thanks so much for the great review. We really appreciate you taking the time to write it. We're delighted to hear that you've had such a positive experience with the product. Best regards, Therese

Bring back startup pricing plan option

Mar 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Easy of new employees getting started

Cons: Price point of cases once going a la cart

Overall: I was fortunate to get in under the startup plan - which is no longer available. I have a hard time recommending this to new businesses because the pricing tiers and offerings are not as lean as they were initially

Also would love the option to pay via PayPal to avoid international exchange fees

Vendor Response

by Teamwork.com on April 21, 2017

Hi J, Thanks for your review. We really appreciate your feedback. It's not in our plan to change our price plans right now. The simple three tiered system seems to be working well for our customers, but I'll pass on your suggestion to the team for their consideration. There is an option to pay via paypal :). Simply go to your Subscription tab under Settings to change your payment details. Please get in touch if you have an other questions. Best regards, Therese

Best Product Management Software for teams

Mar 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I'm a project manager at a small agency, and I manage many clients with many projects running for each at any given time. I need to stay very organized and efficient!

I've been using Teamwork for a few years now. It has completely changed the way I work. Prior to using this, my workflows consisted of a combination of emails, calendar updates, reminders, etc. all on different platforms. Now everything is in one place, and all my colleagues, outside consultants and partners know where to find the most recent version of anything without wasting time tracking it down or asking for status updates.

The tools I use the most are task lists, task list templates, comments on tasks and the calendar feature. I especially like the recently added 'duplicate' function for tasks which makes it easy to schedule similar tasks with their sub-tasks.

A few time during some of the updates, I have noticed bugs or changes that were not particularly user-friendly. I've reached out to their customer support team and got immediate and helpful answers that helped resolve my problem or gave me useful information. GREAT customer support.

I highly recommend! Keep up the good work Teamwork!

Vendor Response

by Teamwork.com on April 21, 2017

Hi Tessa, Thanks so much for the great review. We really appreciate you taking the time to write it. We're delighted to hear that you've had such a positive experience with Teamwork Projects. We're so happy to hear that we've boost your teams productivity. Keep up the great work. Best regards, Therese

Overall good, but room for improvement

Mar 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been using Teamwork Projects and Teamwork Desk for several years and we're generally happy. The landscape of this type of software changes/evolves regularly and every few years we review our options. We recently reviewed other systems and decided to re-commit to using TW Projects and Desk, but use some other services that integrate with Teamwork.

One of the notably missing features from TW is a timesheet review process. Timekeeping is very important to our business and we need a system that will automatically close out timesheets at the end of the week and enforce a timesheet submission and approval process. We evaluated several options and decided to use Harvest App. This integrates with TW and has a timesheet approval system, and it has invoicing and reporting features that are generally better than TW.

There are also some workflow/productivity improvements that could be implemented, and I've made my case to Teamwork several times over the past several years to implement these minor changes, but so far my requests have not been adopted (and I have not been told they are not feasible).

For example, in TW Desk, when an agent posts a reply, they have the option to "reassign" the ticket to another agent in the same step as posting the reply. In TW Projects this functionality does not exist. This means when a user posts a comment in Projects, if they want to assign the task to another user, they must go through several steps to "edit" the task. Not only is it a slowdown in the workflow, but users forget to do it. In a busy office it's important that tasks get properly assigned so that everyone knows who is responsible for a task.

Another particularly annoying problem with TW Projects is notifications. There's no practical way to simply "notify" a user that a task has been created without either "assigning" the task to that user, or making the user a "follower" with the setting "all notifications".

The implication of this limitation is when creating a new task you must choose between users getting no notifications that a task has been created, or being inundated with notifications. Perhaps we're not using the application properly, but I've brought this limitation to Teamwork's support team on several occasions and have never received a helpful answer (that we're doing it wrong, that it can't be implemented, or it will be implemented). If anyone at TW wants to contact me I'll provide more details.

Thanks!

Vendor Response

by Teamwork.com on April 21, 2017

Hi Daniel, Thanks so much for the review. We really appreciate you taking the time to write it. We're delighted to hear that you've had a positive experience with both Teamwork Desk and Teamwork Projects. I'll pass on your feedback about timesheets, invoicing and a smoother process for assigning tasks to the team for their consideration. You can set a person as a follower of a task and set them to receive all notifications, only status changes, or only comments. I hope this helps. If you want to talk future we're always at the end of an email just shoot a message to suport@teamwork.com and we'll get back to you right away. Best regards, Therese

Great product

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, low initial cost, integration with Teamwork Projects

Cons: The change in pricing structure to include a number of different payment tiers. Sometimes, I find this confusing.

Overall: We've used Teamwork Desk for several years now, and we love that not only is the product easy to use, but the data is also accessible via API so that we can run detailed reports, etc.

Vendor Response

by Teamwork.com on April 21, 2017

Hi Matt, Thanks so much for the great review. We really appreciate you taking the time to write it. We're delighted to hear that you've had such a positive experience with the product. I'll pass on your pricing feedback to the team for their consideration. Best regards, Therese

Good system with great features

Mar 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: Easy setup. Easy integration with our website. Tons of features

Cons: Doesn't I integrate with chat very well Doesn't integrate with tasks in projects.

Overall: My team has used Teamwork Desk for over 6 months. It's helped with out support process tremendously. I'd like to see more integration with chat, like there has been with projects. Like the ability to highlight text in chat, like you can in projects, and create a support ticket. That being said Tramwork is always updating their system, making it better constantly.

Recommendations to other buyers: It's a good system.

Vendor Response

by Teamwork.com on April 21, 2017

Hi Charlie, Thanks so much for the great review. We really appreciate you taking the time to write it. We're delighted to hear that you've had such a positive experience with the product. We do plan on bringing in more integrations between the products really soon. Teamwork Desk does integrate with tasks in Teamwork Projects. You can create a task within a ticket and close it from either Teamwork Projects or Teamwork Desk. If you have any questions on the integrations please message us at support@teamwork.com Best regards, Therese

Very useful with easy to understand interface.

Mar 31, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, great tracking abilities, exporting as Excel documents, good customer support.

Cons: When someone updates a task it says what they did, but not the details.

Overall: We had shopped around for a bit, but settled on Teamwork due to the easy to use interface. Because of this software we were able to release what many others would find an insane amount of books in six months.

As the senior project manager it helped me manage a rather large load of projects and helped me in keeping an eye on any tasks that went overdue.

There are a few features I would like to see improvements on, but the Teamwork team is active with updating the software. They are very responsive to any questions or feedback you have for them. I've been very impressed with their customer service. They also have a lovely archive of helpful videos.

You can do a lot with the software too, if you really dig in. Although we just use it pretty much as is, and that works out just fine for us.

I'd recommend trying out the free trial at the very least.

Recommendations to other buyers: Overall this is some solid software and has helped our small staff tackle a large amount of projects.

Vendor Response

by Teamwork.com on April 21, 2017

Hi Gabriel, Thanks so much for the great review. We really appreciate you taking the time to write it. We're delighted to hear that you've had such a positive experience with the product. Best regards, Therese

This software rocks!

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The dashboard window it's a quick and useful way to know whats going on with the team and the projects

Cons: I was unable to quickly add a member to a project with a tag, I need first manually add the person to the project then i was able to tag this person.

Overall: I was able to manage a team using teamwork and it was a delightful experience, the functionalities and ease of use were great, still a couple of things that can get better but the app is in constant update so I bet they will cover that soon. the support team is responsive and quick and the most important thing, it really helps to increase productivity.

Vendor Response

by Teamwork.com on April 20, 2017

Hi Oscar, Thanks so much for your review. We really appreciate you taking the time to write it. We're delighted to hear that you've had such a positive experience with Teamwork Projects. Best regards, Therese

Best bang for the buck out there!

Mar 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Tons of great features. I love the daily email. Great price, unlimited users, flexible.

Cons: The interface is a little cluttered, it seems like it's harder to read than some other systems. Mobile app could use more attention to make it easier to use and navigate.

Overall: I love this product! It is the best project management system for the money that I could find. The mobile app could use some work and there are a few ways to polish the web app, but they are constantly improving it. I still have found it to be the best bang for your buck system out there- keep up the good work!

Recommendations to other buyers: Looking forward to Kanban option. The

Vendor Response

by Teamwork.com on April 18, 2017

Hi Jess, Thanks for the review. We really appreciate you taking the time to write it. We're delighted to hear that you've had such a positive experience using the product. You'll be glad to hear that we've added a kanban style feature called boards. Let us know what you think of it https://www.teamwork.com/boards :). Best regards, Therese

One of the Best Solutions

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Works with the way we do business and makes us more efficient.

Cons: I would like to know when problems are occurring rather than submitting a ticket or email in order to find out. Really want better Office365 and QuickBooks integrations.

Overall: Having used a number of PM solutions, I feel Teamwork is probably the best value for the money, between licensing, features, rock star responsive support, usability and ease of use. The Company updates keep on coming, which is important ad the software marketplace continues to evolve.

Recommendations to other buyers: Keep on growing. Great product. Highly recommended.

Vendor Response

by Teamwork.com on April 18, 2017

Hi Rick, Thanks so much for the great review. We really appreciate you taking the time to write it. We're delighted to hear that you've had such a positive experience using Teamwork Projects. You'll be happy to hear that we've got an office 365 integration as well as a quickbooks one. See https://blog.teamwork.com/teamwork-projects-microsoft-office-integration-will-simplify-workflow/ and https://blog.teamwork.com/quickbooks-integration-update/. Hope these help. Let me know if you have any questions. Best regards, Therese

Teamwork Review

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Good solution for the team here due to easy of use and cost. We just use the basics of the power. This is good as some programs sort of force you to have to go beyond just the basics.

Vendor Response

by Teamwork.com on April 18, 2017

Hi Wes, Thanks so much for the review. We really appreciate you taking the time to write it. We're glad to hear that Teamwork Projects has been beneficial to you and your team. Keep up the good work. Best regards, Therese

Good cloud project management tool

Mar 31, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Simple, rich features

Cons: Not too many themes. Chat does not available with APIs

Overall: I expected to see cols and stories. However, the UI is not that hard to follow. I love the feature of hours reports and billing.

Recommendations to other buyers: I would provide more features with Chat such as: pin, bots

Vendor Response

by Teamwork.com on April 18, 2017

Hi Tommy, Thanks very much for your review. We really appreciate you taking the time to write it. We're glad to see you're happy with Teamwork Projects. You'll be happy to hear that an open API is coming to Teamwork Chat which will allow you to have things like bots. We don't have an estimated release date just yet but we're hoping it will be ready soon. Best regards, Therese

Just. Wow.

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We use teamwork heavily at WP Buffs for it's powerful project management, virtual desk functionality and chat system. It's an all-in-one package that delivers unreal value. You'll be hard-pressed to find another project management system that gives you what teamwork does for the price they offer. I'm all in!

Vendor Response

by Teamwork.com on April 18, 2017

Hi Joe, Thanks for the great review. We really appreciate you taking the time to write it. We're delighted that Teamwork Projects has been so beneficial to you and your team. Best regards, Therese

LOVE Teamwork Desk!

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been using Teamwork Desk to efficiently manage all of our incoming emails from clients for the last several months and the experience has been great so far. We love how it seamlessly integrates with Google Apps and our task management system (Teamwork Projects).

Vendor Response

by Teamwork.com on February 10, 2017

Hi Chris, Thanks so much for taking the time to write this review. We really appreciate your feedback. We're delighted that you've had such a positive experience with Teamwork Desk. If you think of anything we can do to improve your experience with the product even more, please get in touch. Best regards, Therese

Good project management software

Jan 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Milestones feature, commenting, and overall project tracking dashboard. So clean and easy to follow!

Cons: Not an actual con but it does require a bit of learning in order to utilize its features the best.

Overall: We recently switched to this software and it did quite a lot for our productivity. It's easy to keep track of tasks, attach files, comment, even create milestones and events. It's a bit of a learning curve but it's worth it!

Recommendations to other buyers: Make a habit to check it daily!

Vendor Response

by Teamwork.com on January 10, 2017

Hi Maja, Thanks So much for the review. It looks like you're talking about Teamwork Projects as opposed to Teamwork Desk. Not to worry, we really appreciate the feedback and we're glad the software is helping to keep you and your time organized. Best wishes, Therese

Best help desk software

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The best feature is the Free help docs plugin. We were looking for a comprehensive support software for our SaaS business and TW Desk has literally all the functions we were looking for especially the help docs and automatic forwarding of tickets via email.

Vendor Response

by Teamwork.com on December 14, 2016

Hi Fahad, Thanks so much for taking the time to write a review of Teamwork Desk. I've shared your feedback with the team here. We're delighted that you think it's the best help desk software out there. We'll keep making improvements so stay tuned for even more great features. Kind regards, Therese

Great for what it is and the cost

Nov 11, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Integrated with Teamwork Projects.

Cons: Sometimes not intuitive

Overall: This system is great for a simple help desk, but it lacks the features that bigger providers have. BUT--it is way cheaper and integrates nicely with Teamwork Projects.

Recommendations to other buyers: If you use Teamwork Projects (you should!!), then Teamwork Desk is a great addition if you need to interface with customers.

Vendor Response

by Teamwork.com on November 16, 2016

Hi Chris, Thanks for your review. We really appreciate you taking the time to give us your feedback. We're happy that you like the Teamwork Desk - Teamwork Projects integration. Can I ask what features you think Teamwork Desk is currently missing and I'll pass them all on to our team here for consideration. Kind regards, Therese

Teamworkdesk + Teamwork = win

Nov 07, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Works great with Teamwork Projects
Has all the features of any desk system
Helpdesk, submit a ticket function and CNAME for vanity subdomain

Cons: A bit clunky
Integrations are still behind competitors
Sometimes its hard to find the right setting to modify something

Overall: We use Teamwork Projects fairly heavily in our office with over 85 projects on the go. We had an issue with our team using Google Apps, not responding to customer requests and people not know where issues or support requests were at.

I reviewed Teamwork Desk, Freshdesk, Zendesk and a few other systems, the winner was easily Teamwork Desk due to its direct integration with Teamwork Projects.

Our staff use it all day and the ability to create a task for the projects they are working on, in the same window, its vital to keep us moving quickly through support requests and turn them into billable hours.

On the flip side if you are in teamwork projects and need to view a customer communication its one click away.

I would like to see a better integration between desk and projects, where we dont have to enter customers in 'twice' and have customers and organisations sync across the two, and I'm sure its in development.

If you're used to Zendesk, its a bit cluttered compared to it, but once you get the hang of it there's some great features which makes it customisable, such as tags and smart inboxes.

The built in KB is great and its fully customisable via CSS and you can use your own subdomain with a cname hook up, pretty easy to get going in under 5 minutes.

If we didnt use Teamwork Projects though we probably wouldnt use Desk, as its a system made (imo) for the teamwork ecosystem.

Recommendations to other buyers: If you use teamwork projects, then use teamwork desk . It's a no brainer. If you're after a ticketing system with a pay per ticket system and dont use teamwork projects then it's a very good entry level ticketing system. Their support team is fantastic as well, very responsive.

Vendor Response

by Teamwork.com on November 08, 2016

Hi Harry, Thanks so much for taking the time to write this review. We really appreciate your feedback. I've passed on your comments to the rest of the team and we're all delighted with the 9/10 review. We're glad you enjoy the integrations between Teamwork Desk and Teamwork Projects. We plan on making them even more tightly integrated in the future so watch this space :). I've added your suggestions about making the tool more user friendly to our feature request list. We'll work hard to try and make the app the very best it can be. In the mean time, if we can do anything to improve your experiences with any of the products please let us know at support@teamwork.com. Thanks again, Therese

Excellent support desk - Affordable pricing model

Jul 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Modern fast responsive interface.
Good pricing - particularly the per-ticket model which works great for us as a startup.
Great integration with email for some of our team who prefer to work in outlook!
Internal notes means we can discuss tickets privately but in context.
Activity view so everyone can see whats new without getting hundreds of cc emails
Accompanying projects site which you can raise tasks in relating to tickets
Automated reminders if a ticket is left unanswered.
Customisable auto-replies and canned responses.
You can merge or split tickets which is useful.
It prompts customers to rate our support which is good for feedback
Built in help desk (knowledgebase) means our agents can publish FAQs easily. You can also have a private help desk for internal agent use only.
Great mobile apps - great to see recent support activity.
Can see customer's previous queries at a glance.
Fast development pace - yet software seems very stable and reliable
Excellent support - fast and detailed.

Cons: No major cons for us really...
I'd like a contact widget that offers help desk FAQs as part of the submission process or maybe a helpdesk widget we can embed on our site.
It expects customers have an email address - we log telephone calls into desk but sometimes have to invent fake email addresses.
We can't group customers. Often several people from a company might contact us about an issue or even the same issue. Apparently support for this is planned soon.

Overall: We stumbled upon Teamwork Desk soon after it launched. Its feature set and pricing structure fit our company very well.

Their ticket pricing model let us have lots of agents (despite low ticket volumes) without sending our fixed monthly overheads through the roof to add each agent. It means we can assign tickets to each staff member and keep everyone in the loop. Everyone can help in the support effort and tickets no longer fall through the cracks. They also have more traditional per-agent pricing if you have high ticket volumes and prefer that kind of model.

There is a help desk so everyone on our team can publish articles to common questions. There is full control over the templates so you can change the look and feel to match your brand.

Their development pace is phenomenal. They really listen to feedback and the product improves every month. I'm really impressed with the level of support they provide - I just hope they are able to maintain that as they grow!

We evaluated a few solutions before choosing Desk. Happy to recommend!

Vendor Response

by Teamwork.com on September 16, 2016

Hi James, Thanks so much for the wonderful review.I've shared it with the team here. We really appreciate you taking the time to write it for us. If there's anything we can do to help you and your team on Teamwork Desk, please don't hesitate to ask. Best regards, Therese

great app for teams

May 23, 2016
4/5
Overall

Comments: this was used in the beauty and health industry with great success! it was used to unite all of our team and let each other share data about clients. we also used it to schedule projects.

Pros: many cyber-newbies had an easy time with this app..made their lives easier, not harder.

Cons: not enough bells and whistles for what we were looking for.

Vendor Response

by Teamwork.com on September 22, 2016

Hi Anna, Thanks so much for writing us this review. We're delighted that Teamwork.com made life easier for your team. We've made some pretty big improvements lately. I hope they've proved to be the bells and whistles you were looking for. Please let us know if there's anything we can ever do for you. Kind regards, Therese

Dec 01, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Nov 26, 2015
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Sep 28, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Aug 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money