# Teamwork Desk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Teamwork Desk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/143754/Teamwork-Desk --- # Teamwork Desk Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Teamwork Desk ## What is Teamwork Desk? Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money. The help desk software helps your team efficiently manage your client requests in one central location - ensuring you deliver an exceptional customer experience. Drive revenue - Track, report, and bill client requests; save time by automating repetitive work, and manage all your client emails in one location. ## What is Teamwork Desk used for? [Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 143 user reviews Reviews sentiment Positive 92% Neutral 5% Negative 3% Starting price $10.5 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Teamwork Desk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.teamwork.com/&name=Teamwork Desk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Teamwork Desk 4.4 (143) VS. [4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting Price $10.5 Per User, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (140) Ease Of Use 4.2 (753) Value For Money 4.5 (123) Value For Money 4.3 (534) Customer Service 4.5 (126) Customer Service 4.3 (544) ## Teamwork Desk alternatives [4.4 (4,080)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (732)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (449)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (520)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/143754/Teamwork-Desk/alternatives/) ## FAQs about Teamwork Desk Overview ### What problems does Teamwork Desk solve? Teamwork Desk solves scattered customer requests, unclear ticket ownership, duplicate replies, and support work buried in email by centralizing tickets, assignments, internal notes, automations, and linked project tasks. Support teams, IT help desks, agencies, and project managers benefit most when handling high-volume client inquiries across multiple inboxes or time zones. Answer based on 119 reviews Overview ### Which roles and teams benefit most from Teamwork Desk? Teamwork Desk benefits customer support teams, project managers, operations leaders, and client-facing managers who need organized ticket handling and fast responses. Business owners, founders, and executives use it to oversee service performance, while IT and web teams rely on it to manage technical inquiries, assignments, and internal support workflows. Answer based on 129 reviews Overview ### What company size and specific industries is Teamwork Desk built for? Teamwork Desk is designed for small, mid-sized, and larger businesses that need a ticketing system to manage customer queries efficiently. The vendor description does not name specific industries, so its target audience appears to be any organization seeking a straightforward customer support tool. Features and Usability ### What are the key features of Teamwork Desk? Teamwork Desk includes core help desk features like ticket management, multiple inboxes, email templates, and a self-service knowledge base. Differentiators reviewers often mention include automation through triggers and auto-responses, real-time collision detection when agents view or reply to tickets, reporting, and integrations with Teamwork Projects, Slack, and API-based workflows. Answer based on 54 reviews Pricing ### How much does it cost and what fees or limitations are included? Teamwork Desk starts at $10.50/user/month for the Starter plan, with Pro at 18.75 and Premium at 36.75, billed monthly or annually, plus a free trial. Reviewers call pricing affordable and good value, but some small businesses found monthly costs high, higher-tier feature gaps frustrating, and storage or upgrade options pricey. Answer based on 22 reviews Integrations ### Which third-party tools and platforms does Teamwork Desk integrate with? Teamwork Desk integrates with Teamwork.com and Zapier. Teamwork.com links customer support activity with project work, while Zapier extends connections to other apps through automation. The listed integrations focus on tying help desk workflows into broader task management and app-to-app processes rather than a large native integration catalog. Answer based on 22 reviews Getting Started and Support ### What training and onboarding options does Teamwork Desk offer? Teamwork Desk provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars offer guided instruction, documentation gives written reference material, and videos support self-paced learning and feature review. Answer based on 8 reviews Getting Started and Support ### What customer support options does Teamwork Desk offer, and how do users rate the experience? Teamwork Desk offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as fast, responsive, and helpful, with quick answers by chat or email. Some report inconsistent experiences, including unresolved requests, occasional reliability issues, and mobile app limitations. Answer based on 53 reviews Ticket management ### How good is Teamwork Desk for managing support tickets? Teamwork Desk keeps support tickets organized and visible, which helps teams avoid missed customer requests. Many small business and service teams like automatic ticket creation, assignment, collision detection, multiple inboxes, and canned replies. Some users want deeper automation control, better mobile ticket handling, and stronger reliability during heavier workloads. Answer based on 41 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Ticket Management 4.4 (23) 69.57% of 23 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Alerts/Escalation 4.2 (17) 64.71% of 17 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Reporting/Analytics 3.6 (13) 15.38% of 13 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Knowledge Base Management 3.9 (12) 33.33% of 12 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Self Service Portal 4.0 (11) 36.36% of 11 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Customizable Branding 4.2 (10) 20.00% of 10 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Teamwork Desk 14 features Define levels of authorization for access to specific files or systems System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Add customized logos and colors to align with company branding Pre-made examples and templates for emails Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Access the system via a mobile application A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Arrange tasks based on the level of priority or urgency Engage in direct, instant messaging with customers, users, etc. View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Track, manage, or resolve user requests and IT incidents/issues Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (136) 4.2 Based on 136 reviews ## Pricing Value for money 4.5 (123) Free Trial [View pricing plan details](https://www.capterra.com/p/143754/Teamwork-Desk/pricing/) Starter $10.50 Per User,Per Month It includes: - Free Help Docs Site - Teamwork Integration - Unlimited Inboxes Pro $18.75 Per User,Per Month It includes: - Time Tracking - Triggers - Two-Factor Authentication Premium $36.75 Per User,Per Month It includes: - Business Hours - Customer Happiness Ratings - Custom Fields - Full Reporting Value for money 4.5 (123) 4.5 Based on 123 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Teamwork.com](https://www.capterra.com/p/120390/Teamwork-Projects/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (126) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (126) 4.5 Based on 126 reviews ## User reviews Overall rating 4.4 Based on 143 reviews Filter by rating 5(79) 4(52) 3(7) 2(3) 1(2) Mentioned topic Sorted by most recent TS Tyler S. Owner Marketing and Advertising ### "The all in one inbox management tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 21, 2024 Used Teamwork Desk for a few years as inbox management for multiple email addresses. Pros Customization and development internally for great operational processes. Cons Setup can be complex based on your needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Diego C. Real estate agent Real Estate ### "Exploring Teamwork Desk Functionalities" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 3, 2023 The price is low and customer support is robust. Pros Well allows you to collaborate effectively with the workgroup, it also performs automatic activities such as ticket generation and automatic responses. Cons Its complexity is an advantage as well as a disadvantage. This is because performing certain simple tasks can become more complex than usual. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YA Yuri A. Help Desk Manager Information Technology and Services ### "Affordable and easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 14, 2023 I recall that there was no frustration and everything was running smoothly while we were using the platform. Pros We've been using Teamwork Desk only for a short period of time and we switched as we were expanding and some of the functionality wasn't there yet for Teamwork. Now mind you this was almost 5 years ago and I'm sure now things have changed. I would recommend the product either way. Cons The onboarding was very easy, the support provided was great by the company in general and I haven't noticed any potholes on the way while we were onboarding. Reasons for choosing Teamwork Desk We chose it as it was a local Irish company and we've heard only good things about them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RL Riaan L. Operational Manager Insurance ### "Teamwork Desk" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 28, 2022 Pros Great for interaction with other computers. Easy to use and deploy Cons Sometimes tended to crash, but seems to have been issues with internet Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GM Gladys M. Support Specialist Information Technology and Services ### "It's practical!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 November 18, 2022 Pros I like how it keeps us organized within the different divisions of the company. You are able to collaborate with others on certain inboxes as long as you have access. Cons Sometimes if there is someone attached to the previous email and you no longer want them on the thread it seems to be uncertain whether or not they will see the following emails. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AK Alex K. TMS Solutions Manager Logistics and Supply Chain ### "Great Ticketing Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 14, 2022 I have had a great experience with Teamwork Desk and can't wait to continue to grow in the software. Teamwork is always working on releasing great enhancements and responds very timely to any questions. Pros Teamwork Desk has many great features including setting up custom triggers, multiple inboxes, easy to reassign tickets, training wheels & different type of agents Cons There really is not anything I do not like about Teamwork Desk Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 22, 2022 Hey Alex, Thank you for taking the time to review Teamwork we appreciate it! We're delighted to hear that you have had such a positive experience with Teamwork Desk. Kind regards, Willow at Teamwork Tracey Ann H. CEO Retail ### "Teamwork Desk For Greater Customer Satisfaction" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 10, 2022 Pros An excellent customer service tool, which helps to keep track of all customer queries in one place, making it harder to miss a request or query as it automatically creates a ticket from each client. Tickets can then be handled as a team, limiting the possibility of any customer issue being overlooked. Cons Does not integrate with much other software that we use to enhance the customer experience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 20, 2022 Hey Tracey Ann, Thank you for taking the time to review Teamwork, we appreciate your feedback! It's great to hear that your team has been benefiting from using Teamwork for customer service. Thanks for sharing your feedback around integrating with other tools that your team use. If there are any specific tools that you are thinking of, feel free to send an email to our support team at support@teamwork.com, they will be able to chat with you further. Have a great day, Willow at Teamwork AU Anonymous User Account Director Marketing and Advertising ### "Teamwork is great for big teams to manage client emails" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 23, 2022 Overall I've had a great experience with teamwork desk. It's great for big teams so other users can monitor their emails from the portal instead of logging into email accounts. Pros It's easy to tag incoming requests to the appropriate person and set up timers to follow up if no response is detected. Cons There are still options that they don't have that I'd like to see like automation and ability to assign projects from teamwork to desk for easier use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LB Lucas B. PM Hospital & Health Care ### "Too many major issues. Would be perfect otherwise, easy to use, beautiful interface." 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 April 28, 2022 The customer service team offer fast and friendly responses. I really hope they sort out the cons, otherwise we will have to go elsewhere. Pros easy to use, beautiful interface, lots smarts... seemingly does everything you need and more. Cons • No integration between Desk and Teamwork CRM Companies/contacts which is absurd. • If a spammer contacts our desk, a customer/contact is permanently created, issue raised a year ago and not fixed. Our client database is a now mess, it cannot be maintained due to these spam contacts. • No way to archive a customer who has left. If customer is deleted, all ticket history is deleted. • Reports constantly fail to load in dashboard. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reasons for choosing Teamwork Desk Because Teamwork has Projects and CRM... however the integration between Desk and CRM is basically non-existent, Companies and contacts are not integrated, as such there is no benefit of having both our Desk and CRM with Teamwork. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DK Dave K. MD Management Consulting ### "Project Management" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 February 4, 2021 They are very focused on sales and do not appear to understand customer service - what does the customer want not what you want to sell! Pros The trail provides a lot of functionality and was easy to install and configure. The online YouTube videos help and are very informative. Cons The excessive emails you get for the business development team in trying to up sell functionality when you have completed a survey as to why you are trialing the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 25, 2021 Hello Dave, Thanks for taking the time to leave a review of Teamwork Desk - we really appreciate it. We are sorry to hear you've had issues with our customer service - could you contact us at support@teamwork.com so we can investigate this further? Many thanks, Karen at Teamwork [View all Reviews](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Zendesk Suite vs Teamwork Desk](https://www.capterra.com/compare/143754-164283/Teamwork-Desk-vs-Zendesk)[Freshdesk vs Teamwork Desk](https://www.capterra.com/compare/124981-143754/Freshdesk-vs-Teamwork-Desk)[Milvus vs Teamwork Desk](https://www.capterra.com/compare/143754-202528/Teamwork-Desk-vs-Milvus)[LiveAgent vs Teamwork Desk](https://www.capterra.com/compare/102188-143754/LiveAgent-vs-Teamwork-Desk)[Freshservice vs Teamwork Desk](https://www.capterra.com/compare/132997-143754/Freshservice-vs-Teamwork-Desk)[BeyondTrust Remote Support vs Teamwork Desk](https://www.capterra.com/compare/86962-143754/Bomgar-vs-Teamwork-Desk)[ServiceNow vs Teamwork Desk](https://www.capterra.com/compare/143754-254088/Teamwork-Desk-vs-ServiceNow)[Supremo Remote Desktop vs Teamwork Desk](https://www.capterra.com/compare/143754-177094/Teamwork-Desk-vs-Supremo-Remote-Desktop)[SysAid vs Teamwork Desk](https://www.capterra.com/compare/107225-143754/SysAid-vs-Teamwork-Desk) [Zoho Desk vs Teamwork Desk](https://www.capterra.com/compare/143754-169505/Teamwork-Desk-vs-Zoho-Desk)[JIRA Service Management vs Teamwork Desk](https://www.capterra.com/compare/143754-227102/Teamwork-Desk-vs-JIRA-Service-Management)[LiveChat vs Teamwork Desk](https://www.capterra.com/compare/62194-143754/LiveChat-vs-Teamwork-Desk)[BOSSDesk vs Teamwork Desk](https://www.capterra.com/compare/143754-144825/Teamwork-Desk-vs-BOSS-Solutions)[Atera vs Teamwork Desk](https://www.capterra.com/compare/143754-144309/Teamwork-Desk-vs-Atera)[ManageEngine ServiceDesk Plus vs Teamwork Desk](https://www.capterra.com/compare/143754-179501/Teamwork-Desk-vs-ManageEngine-Service-Desk-Plus)[HelpDesk vs Teamwork Desk](https://www.capterra.com/compare/143754-185973/Teamwork-Desk-vs-HelpDesk)[ISL Light vs Teamwork Desk](https://www.capterra.com/compare/143754-146892/Teamwork-Desk-vs-ISL-Light)