---
title: "Teamwork Desk Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Teamwork Desk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more."
source_url: "https://www.capterra.com/p/143754/Teamwork-Desk/"
page_type: "product"
language: "en"
---

# 

 Teamwork Desk Software Review 2026: Features, Integrations, Pros & Cons

Last updated on July 20, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Teamwork Desk

## What is Teamwork Desk?

Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money. The help desk software helps your team efficiently manage your client requests in one central location - ensuring you deliver an exceptional customer experience. Drive revenue - Track, report, and bill client requests; save time by automating repetitive work, and manage all your client emails in one location.

## What is Teamwork Desk used for?

[Help Desk](https://www.capterra.com/help-desk-software/)

Top alternative

Featured

Overall rating

Based on 143 user reviews

Reviews sentiment

Positive

92%

Neutral

5%

Negative

3%

Starting price

$10.5

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Teamwork Desk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.teamwork.com/&name=Teamwork Desk)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Teamwork Desk

4.4 (143)

VS.

[4.4 (4,087)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price

$10.5

Per User, Per Month

Starting Price

$115

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (140)

Ease Of Use

4.3 (3,611)

Value For Money

4.5 (123)

Value For Money

4.2 (2,666)

Customer Service

4.5 (126)

Customer Service

4.3 (2,774)

## Teamwork Desk alternatives

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

[4.5 (3,465)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

Highest Rated

[Milvus](https://www.capterra.com/p/202528/Milvus/)

[4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

Starting price

$35.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)

[4.5 (771)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

[4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/143754/Teamwork-Desk/alternatives/)

## FAQs about Teamwork Desk

Overview

### What problems does Teamwork Desk solve?

Teamwork Desk solves scattered customer requests, missed follow-ups, duplicate replies, and poor handoffs by turning emails into trackable tickets with assignments, notes, automations, and visibility into who is responding. Support teams, technical service departments, agencies, and project managers use it to link client issues to tasks, centralize communication, and prevent requests from falling through the cracks.

Answer based on 119 reviews

Overview

### Which roles and teams benefit most from Teamwork Desk?

Teamwork Desk is most used by business leaders, project managers, operations teams, and customer support staff who need structured client communication. Executives and owners use it to oversee service quality, while project and account managers track requests, and support and IT teams manage shared inboxes, ticket routing, and response workflows.

Answer based on 129 reviews

Talk to an expert

### More questions?

Ask our experts

Overview

### What company size and specific industries is Teamwork Desk built for?

Teamwork Desk is designed for small to mid-sized businesses that need a ticketing system to manage customer queries efficiently. The vendor description does not name specific industries, so it appears suitable for general customer support teams across a range of sectors that want to save time and money.

Features and Usability

### What are the key features of Teamwork Desk?

Teamwork Desk includes core help desk features like ticket management, shared inboxes, knowledge base management, and canned responses. Differentiators reviewers mention most are automation with triggers and reminders, real-time collision detection when agents view or reply to tickets, Teamwork Projects integrations, tagging and prioritization, and reporting.

Answer based on 54 reviews

Pricing

### How much does it cost and what fees or limitations are included?

Teamwork Desk starts at $10.50/user/month for Starter, with Pro at 18.75 and Premium at 36.75, billed monthly or annually, plus a free trial. Reviewers often call the pricing a good value, but some small businesses found monthly costs high, storage limited, and higher-tier features necessary.

Answer based on 22 reviews

Integrations

### Which third-party tools and platforms does Teamwork Desk integrate with?

Teamwork Desk integrates with Teamwork.com and Zapier. Teamwork.com links customer support activity with broader project workflows, while Zapier extends connections to other apps for automation and data handoffs. These are the specific third-party platforms listed for Teamwork Desk in the provided catalog data.

Answer based on 22 reviews

Getting Started and Support

### What training and onboarding options does Teamwork Desk offer?

Teamwork Desk provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced walkthroughs of features and setup steps.

Answer based on 8 reviews

Getting Started and Support

### What customer support options does Teamwork Desk offer, and how do users rate the experience?

Teamwork Desk offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as fast, helpful, and easy to reach, with replies sometimes arriving within minutes. Some reviewers report inconsistent reliability, limited app functionality, and occasional unhelpful responses on specific issues.

Answer based on 53 reviews

Ticket management

### How well does Teamwork Desk handle ticket management?

Teamwork Desk keeps support tickets organized, assignable, and visible across teams, which helps customer requests avoid getting missed. Many small business and service teams like the shared inboxes, automation, collision detection, and notes, though some users want stronger integrations, more flexible automation controls, and better mobile and reporting reliability.

Answer based on 41 reviews

## Features

AI summary

Based on 5,070 Help Desk reviews

Capterra data shows that buyers of help desk software rank the following features as their top priorities:

-   **Ticket Management** (**54%** of reviewers rated this feature as critical)
-   **Real-Time Notifications** (**39%**)
-   **Service Level Agreement (SLA) Management** (**38%**)

Teamwork Desk supports **Ticket Management**, giving support teams a clear way to organize, assign, and resolve customer requests. However, it does not include **Real-Time Notifications** or **Service Level Agreement (SLA) Management**. Instead, it offers other important capabilities that reviewers also value, including **Access Controls/Permissions** (**37%**), **Reporting/Analytics** (**35%**), and **Alerts/Escalation** (**34%**). These features help businesses control user access, track support performance, and route urgent issues faster, allowing teams to manage service operations with more consistency and oversight.

Ticket Management

4.4 (23)

69.57% of 23 reviewers that rated this feature as important or highly important

Track, manage, or resolve user requests and IT incidents/issues

Access Controls/Permissions

4.3 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Reporting/Analytics

3.6 (13)

15.38% of 13 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Alerts/Escalation

4.2 (17)

64.71% of 17 reviewers that rated this feature as important or highly important

System alerts about the need to escalate an issue or request

Knowledge Base Management

3.9 (12)

33.33% of 12 reviewers that rated this feature as important or highly important

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Self Service Portal

4.0 (11)

36.36% of 11 reviewers that rated this feature as important or highly important

Online portal through which end users can access the system, manage tasks, or obtain information

Teamwork Desk 14 features

### All Features
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Alerts/Escalation: System alerts about the need to escalate an issue or request
- API: Application programming interface that allows for integration with other systems/databases
- Customizable Branding: Add customized logos and colors to align with company branding
- Email Templates: Pre-made examples and templates for emails
- Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support
- Mobile App: Access the system via a mobile application
- Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
- Prioritization: Arrange tasks based on the level of priority or urgency
- Real-Time Chat: Engage in direct, instant messaging with customers, users, etc.
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information
- Ticket Management: Track, manage, or resolve user requests and IT incidents/issues
- Workflow Management: Create, design and manage workflows for repetitive tasks

---

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We can help you find the software with the features you need.

Features

4.2 (136)

4.2

Based on 136 reviews

## Pricing

Value for money

4.5 (123)

Free Trial

[View pricing plan details](https://www.capterra.com/p/143754/Teamwork-Desk/pricing/)

Starter

$10.50

Per User,Per Month

It includes:

-   Free Help Docs Site
-   Teamwork Integration
-   Unlimited Inboxes

Pro

$18.75

Per User,Per Month

It includes:

-   Time Tracking
-   Triggers
-   Two-Factor Authentication

Premium

$36.75

Per User,Per Month

It includes:

-   Business Hours
-   Customer Happiness Ratings
-   Custom Fields
-   Full Reporting

Enterprise

Contact Vendor for Pricing

It includes:

-   HIPAA Verified
-   Priority Support

Value for money

4.5 (123)

4.5

Based on 123 reviews

## Integrations

[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Teamwork.com](https://www.capterra.com/p/120390/Teamwork-Projects/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (126)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (126)

4.5

Based on 126 reviews

## User reviews

Overall rating

4.4

Based on 143 reviews

Filter by rating

5(79)

4(52)

3(7)

2(3)

1(2)

Mentioned topic

Sorted by most recent

TS

Tyler S.

Owner

Marketing and Advertising

### "The all in one inbox management tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 21, 2024

Used Teamwork Desk for a few years as inbox management for multiple email addresses.

Pros

Customization and development internally for great operational processes.

Cons

Setup can be complex based on your needs.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Diego C.

Real estate agent

Real Estate

### "Exploring Teamwork Desk Functionalities"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 3, 2023

The price is low and customer support is robust.

Pros

Well allows you to collaborate effectively with the workgroup, it also performs automatic activities such as ticket generation and automatic responses.

Cons

Its complexity is an advantage as well as a disadvantage. This is because performing certain simple tasks can become more complex than usual.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

YA

Yuri A.

Help Desk Manager

Information Technology and Services

### "Affordable and easy to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 14, 2023

I recall that there was no frustration and everything was running smoothly while we were using the platform.

Pros

We've been using Teamwork Desk only for a short period of time and we switched as we were expanding and some of the functionality wasn't there yet for Teamwork. Now mind you this was almost 5 years ago and I'm sure now things have changed. I would recommend the product either way.

Cons

The onboarding was very easy, the support provided was great by the company in general and I haven't noticed any potholes on the way while we were onboarding.

Reasons for choosing Teamwork Desk

We chose it as it was a local Irish company and we've heard only good things about them.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RL

Riaan L.

Operational Manager

Insurance

### "Teamwork Desk"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

November 28, 2022

Pros

Great for interaction with other computers. Easy to use and deploy

Cons

Sometimes tended to crash, but seems to have been issues with internet

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GM

Gladys M.

Support Specialist

Information Technology and Services

### "It's practical!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

November 18, 2022

Pros

I like how it keeps us organized within the different divisions of the company. You are able to collaborate with others on certain inboxes as long as you have access.

Cons

Sometimes if there is someone attached to the previous email and you no longer want them on the thread it seems to be uncertain whether or not they will see the following emails.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AK

Alex K.

TMS Solutions Manager

Logistics and Supply Chain

### "Great Ticketing Software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 14, 2022

I have had a great experience with Teamwork Desk and can't wait to continue to grow in the software. Teamwork is always working on releasing great enhancements and responds very timely to any questions.

Pros

Teamwork Desk has many great features including setting up custom triggers, multiple inboxes, easy to reassign tickets, training wheels & different type of agents

Cons

There really is not anything I do not like about Teamwork Desk

Switched from

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 22, 2022

Hey Alex, Thank you for taking the time to review Teamwork we appreciate it! We're delighted to hear that you have had such a positive experience with Teamwork Desk. Kind regards, Willow at Teamwork

Tracey Ann H.

CEO

Retail

### "Teamwork Desk For Greater Customer Satisfaction"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

July 10, 2022

Pros

An excellent customer service tool, which helps to keep track of all customer queries in one place, making it harder to miss a request or query as it automatically creates a ticket from each client. Tickets can then be handled as a team, limiting the possibility of any customer issue being overlooked.

Cons

Does not integrate with much other software that we use to enhance the customer experience.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 20, 2022

Hey Tracey Ann, Thank you for taking the time to review Teamwork, we appreciate your feedback! It's great to hear that your team has been benefiting from using Teamwork for customer service. Thanks for sharing your feedback around integrating with other tools that your team use. If there are any specific tools that you are thinking of, feel free to send an email to our support team at support@teamwork.com, they will be able to chat with you further. Have a great day, Willow at Teamwork

AN

Anonymous User

Account Director

Marketing and Advertising

### "Teamwork is great for big teams to manage client emails"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

June 23, 2022

Overall I've had a great experience with teamwork desk. It's great for big teams so other users can monitor their emails from the portal instead of logging into email accounts.

Pros

It's easy to tag incoming requests to the appropriate person and set up timers to follow up if no response is detected.

Cons

There are still options that they don't have that I'd like to see like automation and ability to assign projects from teamwork to desk for easier use

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LB

Lucas B.

PM

Hospital & Health Care

### "Too many major issues. Would be perfect otherwise, easy to use, beautiful interface."

1.0

Overall Rating

1.0

1.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

0/10

April 28, 2022

The customer service team offer fast and friendly responses. I really hope they sort out the cons, otherwise we will have to go elsewhere.

Pros

easy to use, beautiful interface, lots smarts... seemingly does everything you need and more.

Cons

• No integration between Desk and Teamwork CRM Companies/contacts which is absurd. • If a spammer contacts our desk, a customer/contact is permanently created, issue raised a year ago and not fixed. Our client database is a now mess, it cannot be maintained due to these spam contacts. • No way to archive a customer who has left. If customer is deleted, all ticket history is deleted. • Reports constantly fail to load in dashboard.

Alternatives considered

[Jira](https://www.capterra.com/p/19319/JIRA/)

Reasons for choosing Teamwork Desk

Because Teamwork has Projects and CRM... however the integration between Desk and CRM is basically non-existent, Companies and contacts are not integrated, as such there is no benefit of having both our Desk and CRM with Teamwork.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DK

Dave K.

MD

Management Consulting

### "Project Management"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

February 4, 2021

They are very focused on sales and do not appear to understand customer service - what does the customer want not what you want to sell!

Pros

The trail provides a lot of functionality and was easy to install and configure. The online YouTube videos help and are very informative.

Cons

The excessive emails you get for the business development team in trying to up sell functionality when you have completed a survey as to why you are trialing the software.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 25, 2021

Hello Dave, Thanks for taking the time to leave a review of Teamwork Desk - we really appreciate it. We are sorry to hear you've had issues with our customer service - could you contact us at support@teamwork.com so we can investigate this further? Many thanks, Karen at Teamwork

[View all Reviews](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

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