# Teamwork Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Teamwork Desk the right Help Desk solution for you? Explore 143 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143754/Teamwork-Desk/reviews --- Teamwork Desk 4.4 (143) [View alternatives](https://www.capterra.com/p/143754/Teamwork-Desk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Teamwork Desk Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews Diego C Real estate agentReal Estate, 11 - 50 employeesUsed the software for: Less than 6 months. “Well allows you to collaborate effectively with the workgroup, it also performs automatic activities such as ticket generation and automatic responses.“ December 3, 2023 GM Gladys M Support SpecialistInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Sometimes if there is someone attached to the previous email and you no longer want them on the thread it seems to be uncertain whether or not they will see the following emails.“ November 18, 2022 AK Alex K TMS Solutions ManagerLogistics and Supply Chain, 11 - 50 employeesUsed the software for: 1-2 years. “Teamwork Desk has many great features including setting up custom triggers, multiple inboxes, easy to reassign tickets, training wheels & different type of agents“ September 14, 2022 LB Lucas B PMHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Our client database is a now mess, it cannot be maintained due to these spam contacts.“ April 28, 2022 Megan B Account DirectorMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “It's great for big teams so other users can monitor their emails from the portal instead of logging into email accounts.“ June 23, 2022 JS Jas S Marketing ManagerMedia Production, 2 - 10 employeesUsed the software for: More than 2 years. “When replying via email, you must pay attention if you are responding to your team or the client. If you don't realize that a ticket message is from the client, you might think you are replying confidentially to your team which can be dangerous.“ April 28, 2020 GM Gladys M Support SpecialistInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “I like how it keeps us organized within the different divisions of the company. “ November 18, 2022 BR Barbara R Account Communications ManagerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “Reporting isn't always easy to understand what specific activities are counted in each metric like "Average Response Time"“ November 4, 2020 ## Showing most helpful reviews Showing 1-25 of 143 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David H. Director Marketing and Advertising Used the software for: 2+ years ### "Teamwork" October 20, 2020 4.0 Esy to use Pros Teamwork Desk is very easy to set up and use. As a ticket management systems is simply does the job well. It integrates nicely with TWPM Cons There is no concept of shared ticket, companies or shared owners. Alternatives considered [Groove](https://www.capterra.com/p/177789/Groove/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Teamwork Desk Cheaper. Switched from [FuseDesk](https://www.capterra.com/p/159468/FuseDesk/) Better integration for our workflows Review Source Response from Teamwork.com January 29, 2021 Hi David, Thanks for your review of Teamwork Desk. We are glad to hear you've found our product easy to use - that's one of our main goals. I'll pass this feature request onto the product team for you. Have a great day, Karen at Teamwork RK Ramin K. CEO Information Technology and Services Used the software for: 1-2 years ### "Why Rhino Users Teamwork Desk" April 28, 2020 5.0 We use Teamwork Desk as a means of taking care of our clients and their employees on a daily basis. Whether it is Desktop support related or related to a task inside of an ongoing project, we use this every day! Pros I have used Teamwork products on and off for over 7 years now. Everytime I come back (frankly because everything else out there is not as good), I am impressed by all the work that has gone into it while I was gone. This time, I came back because we have some large projects and I was migrating away from Saleforce.com. The product simple to set up, it does what we need it to do and it integrates with many of the services we use every day to support our client base. The other thing that I love about Teamwork, in general, is the support. I am in the US on the Pacific coast and Teamwork are in Ireland. Regardless, I am always replied to in a timely manner and the responses I get are not canned (something I hate about other organizations and their attempt to shove support into a dark closet). Cons Missing features would be such things as: \* Integration with Ring Central or 8X8 or Mitel hosted VoIP platforms. \* Integration with remote access software like, SplashTop (splashtop.com) or LogMeIn. \*Two way integration with Teamwork Projects and Teamwork CRM and Teamwork Chat. This little gem would be a game changer as I imagine being able to do data entry about a client in the CRM and have all of their company contacts, and information propagate across all the products so my team does not have to go hunting for information. \* Integration with IT Glue (itglue.com). This is quickly becoming an industry standard platform for MSP documentation and it would be great to pull up all the machine data for a client who sends us a ticket from inside the ticket. There are more but this is a good start ;-). Reason for choosing Teamwork Desk See above... You're doing it right! Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Cost and the incredible amount of time and energy require to configure anything! Review Source Response from Teamwork.com February 19, 2021 Hi Ramin, Thanks for taking the time to leave such a detailed review of Teamwork Desk - this type of feedback helps the design team to continuously update and improve our product. Our support team will be delighted with your kind comments - I will make sure to pass them on. This detailed list of suggestions is really useful and I will forward it onto the integration team to investigate these further. Don't forget to stay in touch with us at support@teamwork.com if you ever have any issues or wish to submit a feature request. Have a great day, Karen at Teamwork LB Lucas B. PM Hospital & Health Care Used the software for: 2+ years ### "Too many major issues. Would be perfect otherwise, easy to use, beautiful interface." April 28, 2022 1.0 The customer service team offer fast and friendly responses. I really hope they sort out the cons, otherwise we will have to go elsewhere. Pros easy to use, beautiful interface, lots smarts... seemingly does everything you need and more. Cons • No integration between Desk and Teamwork CRM Companies/contacts which is absurd. • If a spammer contacts our desk, a customer/contact is permanently created, issue raised a year ago and not fixed. Our client database is a now mess, it cannot be maintained due to these spam contacts. • No way to archive a customer who has left. If customer is deleted, all ticket history is deleted. • Reports constantly fail to load in dashboard. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing Teamwork Desk Because Teamwork has Projects and CRM... however the integration between Desk and CRM is basically non-existent, Companies and contacts are not integrated, as such there is no benefit of having both our Desk and CRM with Teamwork. Review Source CH Charra H. Owner Real Estate Used the software for: 2+ years ### "Easy to Use, Hands Down could NOT run our company without it!" April 27, 2020 5.0 Overall we love teamwork. The customer service is excellent and the product is without a doubt the best in the industry. We couldn't work without it. Pros We love that the email tickets and the projects integrate with each other so we can make tasks right out of the clients email request and attach info, docs, photos, close the task and update it from within Desk! We also love that Teamwork Project is customizable to our company so we can easily customize things to fit our needs. And lastly we love the time tracking and billing. Everything we need to run our company smoothly is included so we don't have to split our resources. Cons Integration took some time but overall the learning curve was easy. We would love to see better time tracking for employees so we can see time logged over the course a day, week or month and comparison of tasks so we can see averages of how much time the same task takes across projects and where it might have taken longer or less time on certain projects for accountability and task efficiency. The phone apps also need improvement. Desk tickets can not be sent from within the app and functionality is severely limited. Downtime has also been a little bit if a pain, but we are ok with these for the most part because customer service usually fixes them pretty quickly. Alternatives considered [Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Teamwork Desk because of the Features. Teamwork had so many more features that it was an easy switch to make. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) because a friend recommended teamwork so we tried it and loved it Review Source Response from Teamwork.com February 19, 2021 Hi Charra, Thanks for taking the time to leave a detailed review of Teamwork Desk - this is really helpful for us - so we really appreciate it. It's great to hear Teamwork has had such a positive impact on your company's work! I'll make sure to pass on your detailed feedback and recommendations onto the product team to investigate these further. Don't forget to stay in touch with us at support@teamwork.com if you ever have any issues or wish to submit a feature request. Have a great day, Karen at Teamwork cR charles R. Software development / Operations Computer & Network Security Used the software for: 2+ years ### "Teamwork at SSI" October 13, 2020 5.0 Ticket Management and Project Management -- SSI uses the Project Management every day we switched from BaseCamp which had very good Project Management we have found Teamwork to equal or surpass Basecamp in this aspect -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers Pros SSI uses the Project Management every day -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers Cons at this time I do not have any negative or issues Reason for choosing Teamwork Desk Simplicity and ease of use for a small fast growing company with no automation -- we found that we could define Teamwork to fit our business flow -- and NOT have to change our Business Flow to fit Teamwork. This allowed our team to adapt the automation easily Switched from [Basecamp](https://www.capterra.com/p/56808/Basecamp/) Switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers Review Source Response from Teamwork.com February 1, 2021 Hi Charles, Thanks for your review of Teamwork Desk. We are delighted you are enjoying our product! Stay in touch with us at support@teamwork.com, if you ever have any issues or need to submit a feature request. Kind regards, Karen at Teamwork DF David F. Operations Director Information Technology and Services Used the software for: 2+ years ### "Easily the best support management tool" October 13, 2020 5.0 Great product from a great company, always very quick to reply if you request support from them or need their assistance. Pros Easy to setup and use, teamwork desk provides the best solution for anyone managing a support desk. You can assigning incoming tickets to agents and agents can gain assistance from colleagues using the notes feature. Cons Some features are only available on the higher costs subscription packages Alternatives considered [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Teamwork Desk Good pricing and better feature set. Ability to run service desk like you cared about customer, i.e. no ticket numbers visible to end users etc. Switched from [osTicket](https://www.capterra.com/p/125118/osTicket/) We required a system that was reliable and kept up to date, and worked well on mobile devices. Review Source Response from Teamwork.com February 1, 2021 Hi David, It's great to hear Teamwork has helped your customer relationships. Stay in touch with us at support@teamwork.com if you ever have any issues or need to submit a feature request. Kind regards, Karen at Teamwork VR Verified Reviewer CEO Marketing and Advertising Used the software for: 2+ years ### "I know what i'm talking about" October 21, 2020 4.0 Pros There are three big reasons to write this review: 1) This software help us a lot to get sh.t done 2) Price is perfect, not cheap, not inexpensive, not expensive: Perfect 3) And last but not least, they are continually evolving excellently. Cons I see they are surrending to slack and chat is not as good as it can and should be Switched from [Zoho Projects](https://www.capterra.com/p/169455/Zoho-Projects/) We tried all, and finally, we're here... happy Review Source Response from Teamwork.com January 29, 2021 Hello, Thanks for your awesome review of Teamwork! Our main goal is to make the our customers happy - so it's great to hear you are happy with Teamwork. Many thanks, Karen at Teamwork DM Debbie M. Digital Marketing Manager Marketing and Advertising Used the software for: 2+ years ### "Great tie-in to Teamwork Project Management" October 20, 2020 4.0 Overall it's been effective and easy to use. Pros The ease of assignment to team members and the ability to create tasks in Teamwork (Project Management) directly from the ticket (email) are my top two features. Spam control is ok but could use some work - emails that are obviously spam make it into the mailbox but mostly can be control with the whitelist/blacklist control setting. The ability to add notes and notify a team member is also great and can be done without assigning the ticket to someone. Cons Does not always bring in forwarded messages from clients. I've had to have them forward to my Gmail account in order to get it. It would also be nice to be able to add all team members up to a certain number with our package instead of paying per person. Switched from [Basecamp](https://www.capterra.com/p/56808/Basecamp/) We were already using Teamwork Project Management and seemed like the logical thing to do. Review Source Response from Teamwork.com January 29, 2021 Hi Debbie, Thanks for your review of Teamwork Desk! We really appreciate the positive feedback. Please don't hesitate to contact us on support@teamwork.com if you require assistance with this messaging issue Many thanks Karen at Teamwork LD Lester D. Web Developer Computer Software Used the software for: 2+ years ### "A clean and easy to use system that is easy to climb into and very quickly get cozy" October 13, 2020 4.0 It has been a real pleasure to use this platform to ticket management. It has really helped us to stay on top of things and handle tickets effectively as a team. Pros It is very simple to get used to. The interface is clean and simple and it is not layered with too many dashboards that would make it intimidating to use. Cons Variables can only be inserted from canned responses. It would be nice if we could add variables into our tickets as we type them, perhaps with a keyboard shortcut. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing Teamwork Desk The pricing was the most competitive at the time and the interface looked the most appealing. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Zendesk was getting too expensive for us. Our needs were also not so advanced that we needed all of the features that Zendesk had to offer. Review Source Response from Teamwork.com February 1, 2021 Hi Lester, We really appreciate your feedback! Our design team will be delighted that you are enjoying Teamwork's interface. I've submitted your feature request to the product team - they like a challenge! Have a nice day, Karen at Teamwork JS Jas S. Marketing Manager Media Production Used the software for: 2+ years ### "Excellent help desk platform" April 28, 2020 4.0 Very responsive and helpful team. You will usually get a response within 20 minutes. We love the Teamwork team! Pros Very user friendly with preprogrammed canned responses for quick messaging. It allows you to have full-time agents and part-time users at a lower rate. You can respond to a ticket using the desktop or app. Cons When replying via email, you must pay attention if you are responding to your team or the client. If you don't realize that a ticket message is from the client, you might think you are replying confidentially to your team which can be dangerous. It's best to use the desktop or app when responding. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Support team helped us set it up quickly and their response level made us feel like they would be there when we need them. Review Source Response from Teamwork.com February 19, 2021 Hi Jas, Thanks for a great review of Teamwork Desk - we really appreciate the feedback and positive comments. Our support team will be delighted your kind comments - I'll make sure to pass them on. I've noted your issues with email responding and will pass this onto the product team to investigate this further. Many thanks, Karen at Teamwork TS Tyler S. Owner Marketing and Advertising Used the software for: 2+ years ### "The all in one inbox management tool" October 21, 2024 5.0 Used Teamwork Desk for a few years as inbox management for multiple email addresses. Pros Customization and development internally for great operational processes. Cons Setup can be complex based on your needs. Review Source rT ray T. Customer Support Specialist Information Technology and Services Used the software for: 1-2 years ### "Great Software" April 27, 2020 5.0 I absolutely love the product. I have been able to integrate with slack and forward all emails to the assigned ticket agent to their own channel. This saves me a lot of trouble. The platform has cool training wheel capabilities and is over all very easy to use. Pros I absolutely love the product. I have been able to integrate with slack and forward all emails to the assigned ticket agent to their own channel. This saves me a lot of trouble. The platform has cool training wheel capabilities and is over all very easy to use. I love the automation possibilities and online support. Cons Integration was fairly simple though STMP error was not easy to uncover at first, but was very easy to fix once discovering this was an error. Lack of control over automation. It is really good, but I would like the ability to toggle automation. i.e. adding tags, removing tags, then being able to add them back based on different circumstances. The first time I made an automatic email reply, I didn't know what the "apply to all tickets" checkbox at the bottom did. I thought, "of course I want this to apply to all tickets" and accidentally emailed every customer on every single closed ticket we ever had with no way to stop it once it had started. Pretty much my fault, but could be easily avoided by a note on hover or something with a better explanation. It was funny though :) I wish I could determine how many business hours had gone by. Our SD is open 8am - 8pm m-f and it is difficult to determine how many business hours have gone by since a ticket was worked on. I'm currently writing a chrome extension to make these conversions for me. This would be an AMAZING feature! I'd like to be able to use variables in notes like you can in a canned response or email. Review Source Response from Teamwork.com February 19, 2021 Hi Ray, Thanks for taking the time to leave a review of Teamwork Desk - it's great to hear you love our product! I've noted your recommendations and feature requests and will make sure to pass them onto the product team. Don't hesitate to contact us at support@teamwork.com if you ever need anything. Many thanks, Karen at Teamwork DA Daniel A. Used the software for: ### "Overall good, but room for improvement" March 31, 2017 4.0 We've been using Teamwork Projects and Teamwork Desk for several years and we're generally happy. The landscape of this type of software changes/evolves regularly and every few years we review our options. We recently reviewed other systems and decided to re-commit to using TW Projects and Desk, but use some other services that integrate with Teamwork. One of the notably missing features from TW is a timesheet review process. Timekeeping is very important to our business and we need a system that will automatically close out timesheets at the end of the week and enforce a timesheet submission and approval process. We evaluated several options and decided to use Harvest App. This integrates with TW and has a timesheet approval system, and it has invoicing and reporting features that are generally better than TW. There are also some workflow/productivity improvements that could be implemented, and I've made my case to Teamwork several times over the past several years to implement these minor changes, but so far my requests have not been adopted (and I have not been told they are not feasible). For example, in TW Desk, when an agent posts a reply, they have the option to "reassign" the ticket to another agent in the same step as posting the reply. In TW Projects this functionality does not exist. This means when a user posts a comment in Projects, if they want to assign the task to another user, they must go through several steps to "edit" the task. Not only is it a slowdown in the workflow, but users forget to do it. In a busy office it's important that tasks get properly assigned so that everyone knows who is responsible for a task. Another particularly annoying problem with TW Projects is notifications. There's no practical way to simply "notify" a user that a task has been created without either "assigning" the task to that user, or making the user a "follower" with the setting "all notifications". The implication of this limitation is when creating a new task you must choose between users getting no notifications that a task has been created, or being inundated with notifications. Perhaps we're not using the application properly, but I've brought this limitation to Teamwork's support team on several occasions and have never received a helpful answer (that we're doing it wrong, that it can't be implemented, or it will be implemented). If anyone at TW wants to contact me I'll provide more details. Thanks! Review Source Response from Teamwork.com April 21, 2017 Hi Daniel, Thanks so much for the review. We really appreciate you taking the time to write it. We're delighted to hear that you've had a positive experience with both Teamwork Desk and Teamwork Projects. I'll pass on your feedback about timesheets, invoicing and a smoother process for assigning tasks to the team for their consideration. You can set a person as a follower of a task and set them to receive all notifications, only status changes, or only comments. I hope this helps. If you want to talk future we're always at the end of an email just shoot a message to suport@teamwork.com and we'll get back to you right away. Best regards, Therese IR Ignacio R. Operations Manager Information Technology and Services Used the software for: 2+ years ### "Some things are missing to make it great" April 26, 2017 4.0 In Vision to Action, we use Teamwork Desk, to help IT Teams who are developing, to begin registering incidents, problems and requests. We found TW desk very easy to use. We have a problem using the dashboards and reports given the fact that we can´t configure SLA´s for the diferent tipes of incidents, and priorities. On the other hand, our teams, doesn´t work 24-7, neither their customers. So when we look for the time of response or resolution, we found thath those are not correct. It will be very useful, if we could set the working ours for each agent and day of the week. Finally, if you could translate desk to spanish. People in Latin america will adopt it easier Thanks.- Pros Easy to use. Cons We have a problem using the dashboards and reports given the fact that we can´t configure SLA´s for the diferent tipes of incidents, and priorities. On the other hand, our teams, doesn´t work 24-7, neither their customers. So when we look for the time of response or resolution, we found thath those are not correct. It will be very useful, if we could set the working ours for each agent and day of the week. Finally, if you could translate desk to spanish. People in Latin america will adopt it easier Review Source Response from Teamwork.com July 25, 2017 Hi Ignacio, Thank you for writing this review. We have taken note of your comments and will raise all these points with the relevant teams. Office hours is a feature we hope to have soon, feel free to have a look at our roadmap at the link below. We are constantly adding new features and improvements. https://www.teamwork.com/roadmap?product=desk Glad to hear you are finding Teamwork Desk easy to use. Kind regards, Wes VR Verified Reviewer iOS Developer Computer Software Used the software for: 1-2 years ### "Best For Organization" January 10, 2019 4.0 I am using this software from last 1 year. It is good for all the project related assets at one place. So you must use once. Pros This contains Dashboard, Projects, Everything, Calendar, Statues, People sections. In Dashboard i can find my projects and task assigned to me. Project section helps me in finding all my projects at one place. Everything section is more beneficial for me as it provides me my overall assets, client chats, my memo like reminder anything i want to found, it will be there. Calendar section is good for employees like us. It has all the information about leaves. Cons It does not have code commiting facility. It would be good if it will provide the facility of code commit. Review Source Response from Teamwork.com February 25, 2021 Hi, Thanks for a great review of Teamwork Desk - we really appreciate it. It's great to hear that Teamwork Desk has helped your company's organisation. I have noted your suggestions on code commit and will pass this onto the product team to look into this further. Many thanks, Karen at Teamwork VR Verified Reviewer Director & Developer Information Technology and Services Used the software for: 1-2 years ### "Teamwork Desk is a useful full-featured support desk solution" March 29, 2019 4.0 I've used Teamwork desk with a small support team in the full Teamwork ecosystem, and have also used it standalone for a while. I've found Teamwork Desk works great as a standalone tool, but is better again with the full Teamwork Projects and Teamwork Timer integration. Pros Inbox automation and filtering is treat with Teamwork Desk. Filtering support requests by severity based on usage of particular words by your clients is great, and the spam filtering works 99% of the time. The shared and private inboxes are great for separating work between your team. Cons There's a great little 'note' feature in Teamwork desk that allows you to leave notes in the same field you would usually respond to a client with. Unfortunately all to often team members would incorrectly click and send the internal note to clients due to the layout of the buttons and the fact that you're writing a note where you'd normally respond to the client. It's be great if the note tool was separated slightly to help avoid this. Review Source Response from Teamwork.com February 23, 2021 Hello, Thanks for your review of Teamwork Desk - this type of feedback is really beneficial for us. It's great to hear that you are enjoying our inbox automation and filtering. I've noted your comments on the 'note' feature in Desk and will pass this onto the product team to look into this further. Have a great day, Karen at Teamwork Christine H. Content Writer Marketing and Advertising Used the software for: 1-2 years ### "Great task management software" October 27, 2018 5.0 Pros It has all the tools that you need without cluttering individual users with features they don't need or want to use. I also like how you can store all information you need about individual clients in their folders (passwords, notes, tasks, etc.) The sub-task feature is also really useful if you want to break out a larger project into pieces and assign those separately. Being able to sort tasks according to different tags also makes it possible to target specific things when you have a huge task load. Cons Sometimes the search feature is quirky. Task lists can also take a long time to load and scrolling through sometimes overwhelms the software, but I don't really see a way around that. Review Source Response from Teamwork.com May 22, 2019 Hi there, Thank you for the review of Teamwork DESK. Kind regards, Nancy at Teamwork. BR Barbara R. Account Communications Manager Marketing and Advertising Used the software for: 2+ years ### "Good Product" November 4, 2020 5.0 I work in it every day and couldn't do my job without it! Pros I like Teamwork desk for managing all client communications. I like that it reminds you to follow up after 3 days of "waiting on client" and that you can connect it to Teamwork tasks. Makes it easy to create action items for the team. Cons Reporting isn't always easy to understand what specific activities are counted in each metric like "Average Response Time" Review Source Response from Teamwork.com January 26, 2021 Hi Barbara, Thank you for leaving such a great review of Teamwork. We are delighted to hear that Teamwork has had such a positive impact on your client communications and your workflows. We are sorry to hear you've experienced some confusion with our metric system. Our support team is available at support@teamwork.com, if you ever require assistance or need more information about this. Kind regards, Karen at Teamwork JS Jessica S. COO Accounting Used the software for: 1-2 years ### "Our business is built on Teamwork!" April 11, 2017 4.0 We absolutely love Teamwork. Started out on Projects and immediately got involved with the Desk beta. Best decision we ever made to use their suite of products. It's beyond nice to integrate your Help Desk with your Projects and now Chat. They've made quick work to bring new features to the table and ALWAYS have the best updates about what they've been up to on their blog each month. The Bottom Line CPA is definitely powered by Teamwork! :) Pros Our team uses Teamwork for all internal and external communications so the integration with Teamwork Projects and Chat is the best. We don't work out of our Gmail, you just can't scale a business and stay in the know working out of Gmail. Teamwork Desk is a better than most Help Desk solution that isn't overly complicated to use. Cons it's "new" and still developing so it can be buggy but the value compared with the already fantastic features with insanely responsive support makes it of no matter to me Review Source Response from Teamwork.com May 18, 2017 Hi Jessica, Thanks so much for your positive review. We really appreciate you taking the time to give us your feedback. I've shared your review with the team here and we're all thrilled to hear that Teamwork has been so beneficial to your team. We'd love to work on a case study with you to explore how you use the three products. If this is something you'd be interested in just shoot us a message to mareting@teamwork.com. Thanks again for the great review. Best regards, Therese LL Lawrence L. Owner Marketing and Advertising Used the software for: 2+ years ### "Solid, easy to use and very fast" April 1, 2017 4.0 Teamwork Desks features the functions I need as well as integrating seamlessly with Project, which I use extensively. So, as a stand alone product it's very good but if project management is part of the process then there is nothing out there than works as well. I use Teamwork Desk to capture client requests and manage them in one central location, prioritizing them and distributing them to other team members. This is a much better approach then using email for the same. Anything that requires more than a simple response or a 5 min job becomes a task and is managed via Project. Pros A good set of features and great integration between Project and Desk. UX is easy to use and fast! New features and updates are frequent. Cons Resource management is missing for which I use another service. Android app isn't very good. Review Source Response from Teamwork.com April 21, 2017 Hi Lawrence, Hope you're well :). Thanks so much for your review. We really appreciate you taking the time to write it and give us your feedback. We're delighted to hear that you've had such a positive experience with Teamwork Desk and Teamwork Projects for the past 2+ years. You'll be happy to hear that resource management is on our roadmap. It's only in the planning stages at the moment but we hope to begin work on it very soon. Best regards, Therese JSC Janice Sheilah C. Social Media Manager Computer Software Used the software for: 2+ years ### "More Features that are Free to Longtime Users" October 20, 2020 4.0 Aside from the occasional bugs and glitches it's satisfactory. Pros Support response is OK. Mobile accessibility is a great challenge. App is buggy. Cons I hope the Happiness Scoring will be an added bonus feature to our account, since we have been using Teamwork in all of our internal communication and our support services. Review Source Response from Teamwork.com January 29, 2021 Hi Janice, Thanks for taking the time to leave a review of Teamwork. I'm sorry to hear about these issues mentioned, could you email us at support@teamwork.com so we can look into this further? Kind regards, Karen at Teamwork YA Yuri A. Help Desk Manager Information Technology and Services Used the software for: 6-12 months ### "Affordable and easy to use" September 14, 2023 5.0 I recall that there was no frustration and everything was running smoothly while we were using the platform. Pros We've been using Teamwork Desk only for a short period of time and we switched as we were expanding and some of the functionality wasn't there yet for Teamwork. Now mind you this was almost 5 years ago and I'm sure now things have changed. I would recommend the product either way. Cons The onboarding was very easy, the support provided was great by the company in general and I haven't noticed any potholes on the way while we were onboarding. Reason for choosing Teamwork Desk We chose it as it was a local Irish company and we've heard only good things about them. Review Source NM Neil M. Owner Internet Used the software for: 2+ years ### "overall it is a great product and would strongly recommend to anyone" September 27, 2017 5.0 Pros It just works, very little issues with accessibility. We have used the product for 2 years now I would say and never had to contact support once... it is easy to use, it is flexible in how you use it and more importantly keeps everything in one place. Cons the disk space you get with this solution is low especially given that the majority of the storage is done in amazon s3 which costs a few bucks at most to store 20GB. Review Source Response from Teamwork.com September 29, 2017 Hi Neil, Thank you for your review. Great to hear that you find our product great and that you have been with us the last 2 years. We are constantly improving our products, check out our roadmap to see what features and updates are coming soon https://www.teamwork.com/roadmap/. We have taken note of your storage concerns, if you do require additional storage you can take advantage of our integrations. We have integrations with Google Drive, Dropbox and many more https://www.teamwork.com/integrations. Kind regards, Wes TM Trevor M. Sr. Director of Membership & Strategy Non-Profit Organization Management Used the software for: 1-2 years ### "It's one of the best tools I've used and implemented in an organization. " September 27, 2017 5.0 Pros Ease of use and the intuitiveness of the system makes it easy to adapt. The ability to use it both with internal staff and external parties really makes a difference in collaboration. Cons The reporting is a bit lacking in terms of getting it out in a format that I want. I also would like to see the filters on tasks improved to really allow for more options for complex projects. Review Source Response from Teamwork.com September 29, 2017 Hi Trevor, Thank you for your review. We are so happy that you consider us the best tool that you have used and implemented. Reporting is on our roadmap (check it out here https://www.teamwork.com/roadmap). We have just released an update to improve filters on the 28th of September 2017, talk about a quick turnaround to your request ;) Filters have a new home on the right of each screen, and we've added even more filtering options so you can get really specific about what you want to see. Not only that, you can now save filters too - so you can jump straight back in and see the results without selecting everything again! https://support.teamwork.com/projects/filters Kind regards, Wes CP Charlie P. Vice President Marketing and Advertising Used the software for: 6-12 months ### "Good system with great features" March 31, 2017 5.0 My team has used Teamwork Desk for over 6 months. It's helped with out support process tremendously. I'd like to see more integration with chat, like there has been with projects. Like the ability to highlight text in chat, like you can in projects, and create a support ticket. That being said Tramwork is always updating their system, making it better constantly. Pros Easy setup. Easy integration with our website. Tons of features Cons Doesn't I integrate with chat very well Doesn't integrate with tasks in projects. Review Source Response from Teamwork.com April 21, 2017 Hi Charlie, Thanks so much for the great review. We really appreciate you taking the time to write it. We're delighted to hear that you've had such a positive experience with the product. We do plan on bringing in more integrations between the products really soon. Teamwork Desk does integrate with tasks in Teamwork Projects. You can create a task within a ticket and close it from either Teamwork Projects or Teamwork Desk. If you have any questions on the integrations please message us at support@teamwork.com Best regards, Therese Similar Products Featured