--- title: "Teamwork Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Teamwork Desk the right Help Desk solution for you? Explore 143 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/143754/Teamwork-Desk/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Teamwork Desk 4.4 (143) [View alternatives](https://www.capterra.com/p/143754/Teamwork-Desk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Teamwork Desk Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews Diego C Real estate agentReal Estate, 11 - 50 employeesUsed the software for: Less than 6 months. “Well allows you to collaborate effectively with the workgroup, it also performs automatic activities such as ticket generation and automatic responses.“ December 3, 2023 GM Gladys M Support SpecialistInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Sometimes if there is someone attached to the previous email and you no longer want them on the thread it seems to be uncertain whether or not they will see the following emails.“ November 18, 2022 AK Alex K TMS Solutions ManagerLogistics and Supply Chain, 11 - 50 employeesUsed the software for: 1-2 years. “Teamwork Desk has many great features including setting up custom triggers, multiple inboxes, easy to reassign tickets, training wheels & different type of agents“ September 14, 2022 LB Lucas B PMHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Our client database is a now mess, it cannot be maintained due to these spam contacts.“ April 28, 2022 GM Gladys M Support SpecialistInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “I like how it keeps us organized within the different divisions of the company. “ November 18, 2022 BR Barbara R Account Communications ManagerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “Reporting isn't always easy to understand what specific activities are counted in each metric like "Average Response Time"“ November 4, 2020 Megan B Account DirectorMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “It's great for big teams so other users can monitor their emails from the portal instead of logging into email accounts.“ June 23, 2022 RL Rhina L Director of Customer SupportComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “There is always a delay when receiving the tickets on Teamwork Desk system.“ October 20, 2020 ## Showing most helpful reviews Showing 1-25 of 143 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David H. Director Marketing and Advertising Used the software for: 2+ years ### "Teamwork" October 20, 2020 4.0 Esy to use Pros Teamwork Desk is very easy to set up and use. As a ticket management systems is simply does the job well. It integrates nicely with TWPM Cons There is no concept of shared ticket, companies or shared owners. Alternatives considered [Groove](https://www.capterra.com/p/177789/Groove/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Teamwork Desk Cheaper. Switched from [FuseDesk](https://www.capterra.com/p/159468/FuseDesk/) Better integration for our workflows Review Source Response from Teamwork.com January 29, 2021 Hi David, Thanks for your review of Teamwork Desk. We are glad to hear you've found our product easy to use - that's one of our main goals. I'll pass this feature request onto the product team for you. Have a great day, Karen at Teamwork RK Ramin K. CEO Information Technology and Services Used the software for: 1-2 years ### "Why Rhino Users Teamwork Desk" April 28, 2020 5.0 We use Teamwork Desk as a means of taking care of our clients and their employees on a daily basis. Whether it is Desktop support related or related to a task inside of an ongoing project, we use this every day! Pros I have used Teamwork products on and off for over 7 years now. Everytime I come back (frankly because everything else out there is not as good), I am impressed by all the work that has gone into it while I was gone. This time, I came back because we have some large projects and I was migrating away from Saleforce.com. The product simple to set up, it does what we need it to do and it integrates with many of the services we use every day to support our client base. The other thing that I love about Teamwork, in general, is the support. I am in the US on the Pacific coast and Teamwork are in Ireland. Regardless, I am always replied to in a timely manner and the responses I get are not canned (something I hate about other organizations and their attempt to shove support into a dark closet). Cons Missing features would be such things as: \* Integration with Ring Central or 8X8 or Mitel hosted VoIP platforms. \* Integration with remote access software like, SplashTop (splashtop.com) or LogMeIn. \*Two way integration with Teamwork Projects and Teamwork CRM and Teamwork Chat. This little gem would be a game changer as I imagine being able to do data entry about a client in the CRM and have all of their company contacts, and information propagate across all the products so my team does not have to go hunting for information. \* Integration with IT Glue (itglue.com). This is quickly becoming an industry standard platform for MSP documentation and it would be great to pull up all the machine data for a client who sends us a ticket from inside the ticket. There are more but this is a good start ;-). Reason for choosing Teamwork Desk See above... You're doing it right! Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Cost and the incredible amount of time and energy require to configure anything! Review Source Response from Teamwork.com February 19, 2021 Hi Ramin, Thanks for taking the time to leave such a detailed review of Teamwork Desk - this type of feedback helps the design team to continuously update and improve our product. Our support team will be delighted with your kind comments - I will make sure to pass them on. This detailed list of suggestions is really useful and I will forward it onto the integration team to investigate these further. Don't forget to stay in touch with us at support@teamwork.com if you ever have any issues or wish to submit a feature request. Have a great day, Karen at Teamwork LB Lucas B. PM Hospital & Health Care Used the software for: 2+ years ### "Too many major issues. Would be perfect otherwise, easy to use, beautiful interface." April 28, 2022 1.0 The customer service team offer fast and friendly responses. I really hope they sort out the cons, otherwise we will have to go elsewhere. Pros easy to use, beautiful interface, lots smarts... seemingly does everything you need and more. Cons • No integration between Desk and Teamwork CRM Companies/contacts which is absurd. • If a spammer contacts our desk, a customer/contact is permanently created, issue raised a year ago and not fixed. Our client database is a now mess, it cannot be maintained due to these spam contacts. • No way to archive a customer who has left. If customer is deleted, all ticket history is deleted. • Reports constantly fail to load in dashboard. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing Teamwork Desk Because Teamwork has Projects and CRM... however the integration between Desk and CRM is basically non-existent, Companies and contacts are not integrated, as such there is no benefit of having both our Desk and CRM with Teamwork. Review Source CH Charra H. Owner Real Estate Used the software for: 2+ years ### "Easy to Use, Hands Down could NOT run our company without it!" April 27, 2020 5.0 Overall we love teamwork. The customer service is excellent and the product is without a doubt the best in the industry. We couldn't work without it. Pros We love that the email tickets and the projects integrate with each other so we can make tasks right out of the clients email request and attach info, docs, photos, close the task and update it from within Desk! We also love that Teamwork Project is customizable to our company so we can easily customize things to fit our needs. And lastly we love the time tracking and billing. Everything we need to run our company smoothly is included so we don't have to split our resources. Cons Integration took some time but overall the learning curve was easy. We would love to see better time tracking for employees so we can see time logged over the course a day, week or month and comparison of tasks so we can see averages of how much time the same task takes across projects and where it might have taken longer or less time on certain projects for accountability and task efficiency. The phone apps also need improvement. Desk tickets can not be sent from within the app and functionality is severely limited. Downtime has also been a little bit if a pain, but we are ok with these for the most part because customer service usually fixes them pretty quickly. Alternatives considered [Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Teamwork Desk because of the Features. Teamwork had so many more features that it was an easy switch to make. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) because a friend recommended teamwork so we tried it and loved it Review Source Response from Teamwork.com February 19, 2021 Hi Charra, Thanks for taking the time to leave a detailed review of Teamwork Desk - this is really helpful for us - so we really appreciate it. It's great to hear Teamwork has had such a positive impact on your company's work! I'll make sure to pass on your detailed feedback and recommendations onto the product team to investigate these further. Don't forget to stay in touch with us at support@teamwork.com if you ever have any issues or wish to submit a feature request. Have a great day, Karen at Teamwork cR charles R. Software development / Operations Computer & Network Security Used the software for: 2+ years ### "Teamwork at SSI" October 13, 2020 5.0 Ticket Management and Project Management -- SSI uses the Project Management every day we switched from BaseCamp which had very good Project Management we have found Teamwork to equal or surpass Basecamp in this aspect -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers Pros SSI uses the Project Management every day -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers Cons at this time I do not have any negative or issues Reason for choosing Teamwork Desk Simplicity and ease of use for a small fast growing company with no automation -- we found that we could define Teamwork to fit our business flow -- and NOT have to change our Business Flow to fit Teamwork. This allowed our team to adapt the automation easily Switched from [Basecamp](https://www.capterra.com/p/56808/Basecamp/) Switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers Review Source Response from Teamwork.com February 1, 2021 Hi Charles, Thanks for your review of Teamwork Desk. We are delighted you are enjoying our product! Stay in touch with us at support@teamwork.com, if you ever have any issues or need to submit a feature request. Kind regards, Karen at Teamwork DF David F. Operations Director Information Technology and Services Used the software for: 2+ years ### "Easily the best support management tool" October 13, 2020 5.0 Great product from a great company, always very quick to reply if you request support from them or need their assistance. Pros Easy to setup and use, teamwork desk provides the best solution for anyone managing a support desk. You can assigning incoming tickets to agents and agents can gain assistance from colleagues using the notes feature. Cons Some features are only available on the higher costs subscription packages Alternatives considered [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Teamwork Desk Good pricing and better feature set. Ability to run service desk like you cared about customer, i.e. no ticket numbers visible to end users etc. Switched from [osTicket](https://www.capterra.com/p/125118/osTicket/) We required a system that was reliable and kept up to date, and worked well on mobile devices. Review Source Response from Teamwork.com February 1, 2021 Hi David, It's great to hear Teamwork has helped your customer relationships. Stay in touch with us at support@teamwork.com if you ever have any issues or need to submit a feature request. Kind regards, Karen at Teamwork VR Verified Reviewer CEO Marketing and Advertising Used the software for: 2+ years ### "I know what i'm talking about" October 21, 2020 4.0 Pros There are three big reasons to write this review: 1) This software help us a lot to get sh.t done 2) Price is perfect, not cheap, not inexpensive, not expensive: Perfect 3) And last but not least, they are continually evolving excellently. Cons I see they are surrending to slack and chat is not as good as it can and should be Switched from [Zoho Projects](https://www.capterra.com/p/169455/Zoho-Projects/) We tried all, and finally, we're here... happy Review Source Response from Teamwork.com January 29, 2021 Hello, Thanks for your awesome review of Teamwork! Our main goal is to make the our customers happy - so it's great to hear you are happy with Teamwork. Many thanks, Karen at Teamwork DM Debbie M. Digital Marketing Manager Marketing and Advertising Used the software for: 2+ years ### "Great tie-in to Teamwork Project Management" October 20, 2020 4.0 Overall it's been effective and easy to use. Pros The ease of assignment to team members and the ability to create tasks in Teamwork (Project Management) directly from the ticket (email) are my top two features. Spam control is ok but could use some work - emails that are obviously spam make it into the mailbox but mostly can be control with the whitelist/blacklist control setting. The ability to add notes and notify a team member is also great and can be done without assigning the ticket to someone. Cons Does not always bring in forwarded messages from clients. I've had to have them forward to my Gmail account in order to get it. It would also be nice to be able to add all team members up to a certain number with our package instead of paying per person. Switched from [Basecamp](https://www.capterra.com/p/56808/Basecamp/) We were already using Teamwork Project Management and seemed like the logical thing to do. Review Source Response from Teamwork.com January 29, 2021 Hi Debbie, Thanks for your review of Teamwork Desk! We really appreciate the positive feedback. Please don't hesitate to contact us on support@teamwork.com if you require assistance with this messaging issue Many thanks Karen at Teamwork LD Lester D. Web Developer Computer Software Used the software for: 2+ years ### "A clean and easy to use system that is easy to climb into and very quickly get cozy" October 13, 2020 4.0 It has been a real pleasure to use this platform to ticket management. It has really helped us to stay on top of things and handle tickets effectively as a team. Pros It is very simple to get used to. The interface is clean and simple and it is not layered with too many dashboards that would make it intimidating to use. Cons Variables can only be inserted from canned responses. It would be nice if we could add variables into our tickets as we type them, perhaps with a keyboard shortcut. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing Teamwork Desk The pricing was the most competitive at the time and the interface looked the most appealing. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Zendesk was getting too expensive for us. Our needs were also not so advanced that we needed all of the features that Zendesk had to offer. Review Source Response from Teamwork.com February 1, 2021 Hi Lester, We really appreciate your feedback! Our design team will be delighted that you are enjoying Teamwork's interface. I've submitted your feature request to the product team - they like a challenge! Have a nice day, Karen at Teamwork JS Jas S. Marketing Manager Media Production Used the software for: 2+ years ### "Excellent help desk platform" April 28, 2020 4.0 Very responsive and helpful team. You will usually get a response within 20 minutes. We love the Teamwork team! Pros Very user friendly with preprogrammed canned responses for quick messaging. It allows you to have full-time agents and part-time users at a lower rate. You can respond to a ticket using the desktop or app. Cons When replying via email, you must pay attention if you are responding to your team or the client. If you don't realize that a ticket message is from the client, you might think you are replying confidentially to your team which can be dangerous. It's best to use the desktop or app when responding. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Support team helped us set it up quickly and their response level made us feel like they would be there when we need them. Review Source Response from Teamwork.com February 19, 2021 Hi Jas, Thanks for a great review of Teamwork Desk - we really appreciate the feedback and positive comments. Our support team will be delighted your kind comments - I'll make sure to pass them on. I've noted your issues with email responding and will pass this onto the product team to investigate this further. Many thanks, Karen at Teamwork JC James C. CTO Hospital & Health Care Used the software for: 1-2 years ### "Excellent support desk - Affordable pricing model" July 6, 2016 5.0 We stumbled upon Teamwork Desk soon after it launched. Its feature set and pricing structure fit our company very well. Their ticket pricing model let us have lots of agents (despite low ticket volumes) without sending our fixed monthly overheads through the roof to add each agent. It means we can assign tickets to each staff member and keep everyone in the loop. Everyone can help in the support effort and tickets no longer fall through the cracks. They also have more traditional per-agent pricing if you have high ticket volumes and prefer that kind of model. There is a help desk so everyone on our team can publish articles to common questions. There is full control over the templates so you can change the look and feel to match your brand. Their development pace is phenomenal. They really listen to feedback and the product improves every month. I'm really impressed with the level of support they provide - I just hope they are able to maintain that as they grow! We evaluated a few solutions before choosing Desk. Happy to recommend! Pros Modern fast responsive interface. Good pricing - particularly the per-ticket model which works great for us as a startup. Great integration with email for some of our team who prefer to work in outlook! Internal notes means we can discuss tickets privately but in context. Activity view so everyone can see whats new without getting hundreds of cc emails Accompanying projects site which you can raise tasks in relating to tickets Automated reminders if a ticket is left unanswered. Customisable auto-replies and canned responses. You can merge or split tickets which is useful. It prompts customers to rate our support which is good for feedback Built in help desk (knowledgebase) means our agents can publish FAQs easily. You can also have a private help desk for internal agent use only. Great mobile apps - great to see recent support activity. Can see customer's previous queries at a glance. Fast development pace - yet software seems very stable and reliable Excellent support - fast and detailed. Cons No major cons for us really... I'd like a contact widget that offers help desk FAQs as part of the submission process or maybe a helpdesk widget we can embed on our site. It expects customers have an email address - we log telephone calls into desk but sometimes have to invent fake email addresses. We can't group customers. Often several people from a company might contact us about an issue or even the same issue. Apparently support for this is planned soon. Review Source Response from Teamwork.com September 16, 2016 Hi James, Thanks so much for the wonderful review.I've shared it with the team here. We really appreciate you taking the time to write it for us. If there's anything we can do to help you and your team on Teamwork Desk, please don't hesitate to ask. Best regards, Therese RL Rhina L. Director of Customer Support Computer Software Used the software for: 2+ years ### "Supporting our customers with Teamwork Desk" October 20, 2020 4.0 Overall, Teamwork Desk is easy to use. It is user friendly. I just wish that the reporting is improved tremendously with the current metrics so it could be usable for us. Pros I like that the ticketing system is very easy to use. I got used to it and I like that you can create a task directly from a ticket. Cons There are 4 things that I least like: 1. There is always a delay when receiving the tickets on Teamwork Desk system. I get them minutes earlier via email notifications. It would be great if I receive them real time, as in by the second or within 1 minute. 2. It would be great if the contents of the ticket body/message is automatically transferred into the task being created. Write now, I have to copy and paste them. 3. Also, when creating a task from the Desk, it doesn't allow to attach images as is on the task description area. It would be best if it would accept direct images so it can be easily seen instead of just having them as attachments. 4. The reporting is always giving out errors when I try to pull reports for more than 6 months. I couldn't get a good read of the analytics so I have to always export the raw data and do the analytics/report outside by myself. Review Source Response from Teamwork.com February 1, 2021 Hi Rhina, Thanks for your review of Teamwork Desk, we really appreciate it. We are sorry to hear about these issues - could you contact us at support@teamwork.com so we can look into this further? Kind regards Karen at Teamwork GM Gladys M. Support Specialist Information Technology and Services Used the software for: 2+ years ### "It's practical!" November 18, 2022 4.0 Pros I like how it keeps us organized within the different divisions of the company. You are able to collaborate with others on certain inboxes as long as you have access. Cons Sometimes if there is someone attached to the previous email and you no longer want them on the thread it seems to be uncertain whether or not they will see the following emails. Review Source VR Verified Reviewer President Consumer Services Used the software for: 6-12 months ### "Highly Functional, But Easy to Use" January 18, 2018 5.0 Pros I evaluated nearly 20 help desk applications and chose Teamwork. There are a number of reasons, but the most notable is that they have the most advanced collision avoidance and/or presence feature. In real time you can see who is viewing and/or typing in a ticket, which is incredibly useful. TWD is also one of the only applications that allows the agent to insert a link for the knowledge base by searching inside the ticket itself. The agent doesn't have to leave the ticket to do this, and the link is automatically added to the body. Very useful! Cons One of the most important things I was looking for when making a selection was the knowledge base. Specifically, the ability to have two knowledge bases, one for users and another for vendors. As I began to set up the KB's I realized that, to do this, they would need independent URL's which wouldn't work. I ended up using a single KB and splitting it into two categories, but that does allow for the potential of a user viewing a vendor article and vice-versa. Review Source Response from Teamwork.com May 22, 2019 Hi there, Thank you for the review of Teamwork Desk. Kind regards, Nancy at Teamwork. Jacob E. Director of Digital & Development Marketing and Advertising Used the software for: 2+ years ### "Wonderful Help Desk Software" March 17, 2020 5.0 We utilize the desk system for our own client issues. We also utilize another instance for clients' customer issues. Pros Teamwork Desk has amazing features. The automated responses and customization to the ticketing system and help doc area are superior to other help desk/ticket software. Cons Due to the deep customization options, there is a level of complexity required to configure external email and other connections and configurations. May require a technical person to firm everything up. Review Source Response from Teamwork.com February 19, 2021 Hi Jacob, Thanks for your review of Teamwork Desk - we really appreciate it. It's great to hear that you're enjoying Teamwork Desk's features - our product team will be delighted. I've noted your issues with the the external email setup and will pass this onto the support team to look into this further. Many thanks, Karen at Teamwork RE Robert E. Project Manager Marketing and Advertising Used the software for: 2+ years ### "Review of Teamwork Desk " October 20, 2020 4.0 We use the support desk internally and some externally to manage what is being done after a client is onboarded. If we need new ads we send it to support. Pros The support desk is a huge asset to our company. We utilize it daily to make sure we never miss a beat when it comes to getting our clients what they need. Cons I dont like that I cant create a task under a task list that has been placed in the completed task lists section. If a new task comes up that needs to be filed under that I have to go in and pin that task list and then create the task. Review Source Response from Teamwork.com January 29, 2021 Hi Robert, Thanks for the positive feedback of Teamwork Desk! It's great to hear that Teamwork is an asset to your company. I've noted your feedback on the task list and will pass this onto the product team. Many thanks, Karen at Teamwork Christine H. Content Writer Marketing and Advertising Used the software for: 1-2 years ### "Great task management software" October 27, 2018 5.0 Pros It has all the tools that you need without cluttering individual users with features they don't need or want to use. I also like how you can store all information you need about individual clients in their folders (passwords, notes, tasks, etc.) The sub-task feature is also really useful if you want to break out a larger project into pieces and assign those separately. Being able to sort tasks according to different tags also makes it possible to target specific things when you have a huge task load. Cons Sometimes the search feature is quirky. Task lists can also take a long time to load and scrolling through sometimes overwhelms the software, but I don't really see a way around that. Review Source Response from Teamwork.com May 22, 2019 Hi there, Thank you for the review of Teamwork DESK. Kind regards, Nancy at Teamwork. BR Barbara R. Account Communications Manager Marketing and Advertising Used the software for: 2+ years ### "Good Product" November 4, 2020 5.0 I work in it every day and couldn't do my job without it! Pros I like Teamwork desk for managing all client communications. I like that it reminds you to follow up after 3 days of "waiting on client" and that you can connect it to Teamwork tasks. Makes it easy to create action items for the team. Cons Reporting isn't always easy to understand what specific activities are counted in each metric like "Average Response Time" Review Source Response from Teamwork.com January 26, 2021 Hi Barbara, Thank you for leaving such a great review of Teamwork. We are delighted to hear that Teamwork has had such a positive impact on your client communications and your workflows. We are sorry to hear you've experienced some confusion with our metric system. Our support team is available at support@teamwork.com, if you ever require assistance or need more information about this. Kind regards, Karen at Teamwork JS Jessica S. COO Accounting Used the software for: 1-2 years ### "Our business is built on Teamwork!" April 11, 2017 4.0 We absolutely love Teamwork. Started out on Projects and immediately got involved with the Desk beta. Best decision we ever made to use their suite of products. It's beyond nice to integrate your Help Desk with your Projects and now Chat. They've made quick work to bring new features to the table and ALWAYS have the best updates about what they've been up to on their blog each month. The Bottom Line CPA is definitely powered by Teamwork! :) Pros Our team uses Teamwork for all internal and external communications so the integration with Teamwork Projects and Chat is the best. We don't work out of our Gmail, you just can't scale a business and stay in the know working out of Gmail. Teamwork Desk is a better than most Help Desk solution that isn't overly complicated to use. Cons it's "new" and still developing so it can be buggy but the value compared with the already fantastic features with insanely responsive support makes it of no matter to me Review Source Response from Teamwork.com May 18, 2017 Hi Jessica, Thanks so much for your positive review. We really appreciate you taking the time to give us your feedback. I've shared your review with the team here and we're all thrilled to hear that Teamwork has been so beneficial to your team. We'd love to work on a case study with you to explore how you use the three products. If this is something you'd be interested in just shoot us a message to mareting@teamwork.com. Thanks again for the great review. Best regards, Therese LL Lawrence L. Owner Marketing and Advertising Used the software for: 2+ years ### "Solid, easy to use and very fast" April 1, 2017 4.0 Teamwork Desks features the functions I need as well as integrating seamlessly with Project, which I use extensively. So, as a stand alone product it's very good but if project management is part of the process then there is nothing out there than works as well. I use Teamwork Desk to capture client requests and manage them in one central location, prioritizing them and distributing them to other team members. This is a much better approach then using email for the same. Anything that requires more than a simple response or a 5 min job becomes a task and is managed via Project. Pros A good set of features and great integration between Project and Desk. UX is easy to use and fast! New features and updates are frequent. Cons Resource management is missing for which I use another service. Android app isn't very good. Review Source Response from Teamwork.com April 21, 2017 Hi Lawrence, Hope you're well :). Thanks so much for your review. We really appreciate you taking the time to write it and give us your feedback. We're delighted to hear that you've had such a positive experience with Teamwork Desk and Teamwork Projects for the past 2+ years. You'll be happy to hear that resource management is on our roadmap. It's only in the planning stages at the moment but we hope to begin work on it very soon. Best regards, Therese JSC Janice Sheilah C. Social Media Manager Computer Software Used the software for: 2+ years ### "More Features that are Free to Longtime Users" October 20, 2020 4.0 Aside from the occasional bugs and glitches it's satisfactory. Pros Support response is OK. Mobile accessibility is a great challenge. App is buggy. Cons I hope the Happiness Scoring will be an added bonus feature to our account, since we have been using Teamwork in all of our internal communication and our support services. Review Source Response from Teamwork.com January 29, 2021 Hi Janice, Thanks for taking the time to leave a review of Teamwork. I'm sorry to hear about these issues mentioned, could you email us at support@teamwork.com so we can look into this further? Kind regards, Karen at Teamwork YA Yuri A. Help Desk Manager Information Technology and Services Used the software for: 6-12 months ### "Affordable and easy to use" September 14, 2023 5.0 I recall that there was no frustration and everything was running smoothly while we were using the platform. Pros We've been using Teamwork Desk only for a short period of time and we switched as we were expanding and some of the functionality wasn't there yet for Teamwork. Now mind you this was almost 5 years ago and I'm sure now things have changed. I would recommend the product either way. Cons The onboarding was very easy, the support provided was great by the company in general and I haven't noticed any potholes on the way while we were onboarding. Reason for choosing Teamwork Desk We chose it as it was a local Irish company and we've heard only good things about them. Review Source NM Neil M. Owner Internet Used the software for: 2+ years ### "overall it is a great product and would strongly recommend to anyone" September 27, 2017 5.0 Pros It just works, very little issues with accessibility. We have used the product for 2 years now I would say and never had to contact support once... it is easy to use, it is flexible in how you use it and more importantly keeps everything in one place. Cons the disk space you get with this solution is low especially given that the majority of the storage is done in amazon s3 which costs a few bucks at most to store 20GB. Review Source Response from Teamwork.com September 29, 2017 Hi Neil, Thank you for your review. Great to hear that you find our product great and that you have been with us the last 2 years. We are constantly improving our products, check out our roadmap to see what features and updates are coming soon https://www.teamwork.com/roadmap/. We have taken note of your storage concerns, if you do require additional storage you can take advantage of our integrations. We have integrations with Google Drive, Dropbox and many more https://www.teamwork.com/integrations. Kind regards, Wes TM Trevor M. Sr. Director of Membership & Strategy Non-Profit Organization Management Used the software for: 1-2 years ### "It's one of the best tools I've used and implemented in an organization. " September 27, 2017 5.0 Pros Ease of use and the intuitiveness of the system makes it easy to adapt. The ability to use it both with internal staff and external parties really makes a difference in collaboration. Cons The reporting is a bit lacking in terms of getting it out in a format that I want. I also would like to see the filters on tasks improved to really allow for more options for complex projects. Review Source Response from Teamwork.com September 29, 2017 Hi Trevor, Thank you for your review. We are so happy that you consider us the best tool that you have used and implemented. Reporting is on our roadmap (check it out here https://www.teamwork.com/roadmap). We have just released an update to improve filters on the 28th of September 2017, talk about a quick turnaround to your request ;) Filters have a new home on the right of each screen, and we've added even more filtering options so you can get really specific about what you want to see. Not only that, you can now save filters too - so you can jump straight back in and see the results without selecting everything again! https://support.teamwork.com/projects/filters Kind regards, Wes CP Charlie P. Vice President Marketing and Advertising Used the software for: 6-12 months ### "Good system with great features" March 31, 2017 5.0 My team has used Teamwork Desk for over 6 months. It's helped with out support process tremendously. I'd like to see more integration with chat, like there has been with projects. Like the ability to highlight text in chat, like you can in projects, and create a support ticket. That being said Tramwork is always updating their system, making it better constantly. Pros Easy setup. Easy integration with our website. Tons of features Cons Doesn't I integrate with chat very well Doesn't integrate with tasks in projects. Review Source Response from Teamwork.com April 21, 2017 Hi Charlie, Thanks so much for the great review. We really appreciate you taking the time to write it. We're delighted to hear that you've had such a positive experience with the product. We do plan on bringing in more integrations between the products really soon. Teamwork Desk does integrate with tasks in Teamwork Projects. You can create a task within a ticket and close it from either Teamwork Projects or Teamwork Desk. If you have any questions on the integrations please message us at support@teamwork.com Best regards, Therese Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.