# Page 2 | Teamwork Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Teamwork Desk the right Help Desk solution for you? Explore 143 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143754/Teamwork-Desk/reviews --- Teamwork Desk 4.4 (143) [View alternatives](https://www.capterra.com/p/143754/Teamwork-Desk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Teamwork Desk ## Showing most helpful reviews Showing 26-50 of 143 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC James C. CTO Hospital & Health Care Used the software for: 1-2 years ### "Excellent support desk - Affordable pricing model" July 6, 2016 5.0 We stumbled upon Teamwork Desk soon after it launched. Its feature set and pricing structure fit our company very well. Their ticket pricing model let us have lots of agents (despite low ticket volumes) without sending our fixed monthly overheads through the roof to add each agent. It means we can assign tickets to each staff member and keep everyone in the loop. Everyone can help in the support effort and tickets no longer fall through the cracks. They also have more traditional per-agent pricing if you have high ticket volumes and prefer that kind of model. There is a help desk so everyone on our team can publish articles to common questions. There is full control over the templates so you can change the look and feel to match your brand. Their development pace is phenomenal. They really listen to feedback and the product improves every month. I'm really impressed with the level of support they provide - I just hope they are able to maintain that as they grow! We evaluated a few solutions before choosing Desk. Happy to recommend! Pros Modern fast responsive interface. Good pricing - particularly the per-ticket model which works great for us as a startup. Great integration with email for some of our team who prefer to work in outlook! Internal notes means we can discuss tickets privately but in context. Activity view so everyone can see whats new without getting hundreds of cc emails Accompanying projects site which you can raise tasks in relating to tickets Automated reminders if a ticket is left unanswered. Customisable auto-replies and canned responses. You can merge or split tickets which is useful. It prompts customers to rate our support which is good for feedback Built in help desk (knowledgebase) means our agents can publish FAQs easily. You can also have a private help desk for internal agent use only. Great mobile apps - great to see recent support activity. Can see customer's previous queries at a glance. Fast development pace - yet software seems very stable and reliable Excellent support - fast and detailed. Cons No major cons for us really... I'd like a contact widget that offers help desk FAQs as part of the submission process or maybe a helpdesk widget we can embed on our site. It expects customers have an email address - we log telephone calls into desk but sometimes have to invent fake email addresses. We can't group customers. Often several people from a company might contact us about an issue or even the same issue. Apparently support for this is planned soon. Review Source Response from Teamwork.com September 16, 2016 Hi James, Thanks so much for the wonderful review.I've shared it with the team here. We really appreciate you taking the time to write it for us. If there's anything we can do to help you and your team on Teamwork Desk, please don't hesitate to ask. Best regards, Therese MT Mike T. Founder Computer Software Used the software for: 2+ years ### "Teamwork became the backbone of my business" September 27, 2017 5.0 Pros It's hard to point to just one thing that makes Teamwork so great, but the fact that Teamwork makes everything just so intuitive and easy to do is probably the best part. You can turn on and off features for different projects so they don't distract you from what you're trying to achieve. It's easy to get other people on the team involved and they don't need to ask a lot of questions in order to be productive. You get recurring tasks, subtasks, due dates, isolation of users between projects and a whole host of other features right out of the box. Not every project is the same and Teamwork clearly recognizes that. There's even a Chrome plugin that can be used to send data (like links, messages, tasks, etc) into Teamwork based on webpages you visit or information you come across that could be helpful for a project. Cons There's very little to dislike about Teamwork. The biggest downside is more of a data management issue than anything else, but you do have to be a little careful about using it as a dumping ground for everything. It's very easy to just start adding things like links, notes, notebooks, etc, and then forget that they're there or lose track of them. The search capabilities are really good, but if you forgot something was there, you might have a hard time tracking it down. Tags appear to be global in a way that makes them visible across all projects and all project groupings. Not the end of the world, but you want to be consistent about naming them or making sure you don't put something like 'problem-customer' in there, which might be seen by people who could get offended, especially if it was on something they requested. Honestly, I'm hunting for things to complain about. I've used a ton of different tools like this and Teamwork is by far the best one I've found. Review Source Response from Teamwork.com October 3, 2017 Hi Mike, Thank you for your review. Great to hear all your pros, especially your use of the Chrome plugin. Your best practice and advice on data management and being organized is very useful. Check out our powerful new filter options, the following blog post will explain it in detail https://blog.teamwork.com/powerful-new-filter-options-now-available-teamwork-projects/. Kind regards, Wes RL Rhina L. Director of Customer Support Computer Software Used the software for: 2+ years ### "Supporting our customers with Teamwork Desk" October 20, 2020 4.0 Overall, Teamwork Desk is easy to use. It is user friendly. I just wish that the reporting is improved tremendously with the current metrics so it could be usable for us. Pros I like that the ticketing system is very easy to use. I got used to it and I like that you can create a task directly from a ticket. Cons There are 4 things that I least like: 1. There is always a delay when receiving the tickets on Teamwork Desk system. I get them minutes earlier via email notifications. It would be great if I receive them real time, as in by the second or within 1 minute. 2. It would be great if the contents of the ticket body/message is automatically transferred into the task being created. Write now, I have to copy and paste them. 3. Also, when creating a task from the Desk, it doesn't allow to attach images as is on the task description area. It would be best if it would accept direct images so it can be easily seen instead of just having them as attachments. 4. The reporting is always giving out errors when I try to pull reports for more than 6 months. I couldn't get a good read of the analytics so I have to always export the raw data and do the analytics/report outside by myself. Review Source Response from Teamwork.com February 1, 2021 Hi Rhina, Thanks for your review of Teamwork Desk, we really appreciate it. We are sorry to hear about these issues - could you contact us at support@teamwork.com so we can look into this further? Kind regards Karen at Teamwork HJ Harry J. Opertaions Manager Marketing and Advertising Used the software for: 1-2 years ### "Teamworkdesk + Teamwork = win" November 7, 2016 4.0 We use Teamwork Projects fairly heavily in our office with over 85 projects on the go. We had an issue with our team using Google Apps, not responding to customer requests and people not know where issues or support requests were at. I reviewed Teamwork Desk, Freshdesk, Zendesk and a few other systems, the winner was easily Teamwork Desk due to its direct integration with Teamwork Projects. Our staff use it all day and the ability to create a task for the projects they are working on, in the same window, its vital to keep us moving quickly through support requests and turn them into billable hours. On the flip side if you are in teamwork projects and need to view a customer communication its one click away. I would like to see a better integration between desk and projects, where we dont have to enter customers in 'twice' and have customers and organisations sync across the two, and I'm sure its in development. If you're used to Zendesk, its a bit cluttered compared to it, but once you get the hang of it there's some great features which makes it customisable, such as tags and smart inboxes. The built in KB is great and its fully customisable via CSS and you can use your own subdomain with a cname hook up, pretty easy to get going in under 5 minutes. If we didnt use Teamwork Projects though we probably wouldnt use Desk, as its a system made (imo) for the teamwork ecosystem. Pros Works great with Teamwork Projects Has all the features of any desk system Helpdesk, submit a ticket function and CNAME for vanity subdomain Cons A bit clunky Integrations are still behind competitors Sometimes its hard to find the right setting to modify something Review Source Response from Teamwork.com November 8, 2016 Hi Harry, Thanks so much for taking the time to write this review. We really appreciate your feedback. I've passed on your comments to the rest of the team and we're all delighted with the 9/10 review. We're glad you enjoy the integrations between Teamwork Desk and Teamwork Projects. We plan on making them even more tightly integrated in the future so watch this space :). I've added your suggestions about making the tool more user friendly to our feature request list. We'll work hard to try and make the app the very best it can be. In the mean time, if we can do anything to improve your experiences with any of the products please let us know at support@teamwork.com. Thanks again, Therese VR Verified Reviewer Operations Marketing and Advertising Used the software for: 1-2 years ### "Functionality comparable to Zendesk at a fraction of the cost" October 13, 2020 4.0 Pros Tasks can bump associated tickets to "Active" and email notify agents to follow up quickly with a ticket once the task has been completed - by anyone in Projects. I like that users don't have to be in Desk in order to complete tasks that are attached to Desk tickets. Cons The software is glitchy - especially for about 6 months following the release of Desk 2.0. Some days about once every couple months it will just not work very well. Numbers of tickets don't always update in the left sidebar. Not many features within the text editor of the email composer. Bare bones. Review Source Response from Teamwork.com February 1, 2021 Hello, Thanks for your review of Teamwork. We are sorry to hear about the glitches you have experienced. Could you contact us at support@teamwork.com so we can look into this further? Kind regards, Karen at Teamwork GM Gladys M. Support Specialist Information Technology and Services Used the software for: 2+ years ### "It's practical!" November 18, 2022 4.0 Pros I like how it keeps us organized within the different divisions of the company. You are able to collaborate with others on certain inboxes as long as you have access. Cons Sometimes if there is someone attached to the previous email and you no longer want them on the thread it seems to be uncertain whether or not they will see the following emails. Review Source RN Rae N. Veterinarian Veterinary Used the software for: 6-12 months ### "My business switched all of our tasks from ASANA and Process.st to Teamwork.com for better features." June 27, 2017 4.0 We have streamlined the recurring tasks and the accountability to complete them. Pros \* The customizable templates are the key feature that drew us away from ASANA. \* The ability to assign and view the templates in a variety of ways is what drew us away from Process.st. \* The customer service has been amazing... and we are still using the free - not paid - product. \* The mobile app is very good and is actually used by my staff. Cons \* The product has a little more learning curve and other products we have tried, but the trade-off was increased functionality with better features \* There are some features I really, really want that are lacking such as an integrated scheduling and timeclock software. My perfect product would allow me to assign task lists as I make a schedule, and any scheduling software should be integrated with a timeclock to track tardiness and absences. (Hey, Teamwork, if you ever look at building this into the product, please talk to me -- I have a lot to say about this!) \* There is no easy way to conclude a task list unless all tasks are checked as completed. I need a way to close task lists even when some items are incomplete. My business is an animal hospital, so there are times when some tasks are deferred to attend to emergency cases. Another team member on another shift will complete the deferred task on his or her own task list. Review Source Response from Teamwork.com July 26, 2017 Hi Rae, Thank you for your review. We are happy you are utilising the additional functionality and can see the trade off between the learning curve and benefits of the software. We would like to hear what you have to say about additional features, feel free to email us at marketing@teamwork.com. We are constantly improving and adding to our features, check out our roadmap to see what is on the horizon. https://www.teamwork.com/roadmap?product=desk Kind regards, Wes Lisa M. Operations Manager Marketing and Advertising Used the software for: 1-2 years ### "Necessary when using Teamwork Projects" October 20, 2020 5.0 The transition to using this tool for our team was seamless. We needed a way to centralize all client communication out of our inboxes so our entire team could see, in a way that was easy for our clients. Pros We love the ability to link tickets with tasks, and create new tasks when new incoming tickets. We also love that you can see when someone else views a ticket, and that the system shows you if someone is already working on a response to a ticket. Cons Not a con so much as a lack of a feature: we wish our team could work on the same draft email together at the same time, similar to Google Docs. Reason for choosing Teamwork Desk We already use Teamwork Projects so it just made sense! Review Source Response from Teamwork.com January 29, 2021 Hi Lisa, Thanks for an amazing review of Teamwork. A 10/10 score is a big win for us! We appreciate your feedback on the draft emails and I will forward this request to the team. Have a great day, Karen at Teamwork VR Verified Reviewer President Consumer Services Used the software for: 6-12 months ### "Highly Functional, But Easy to Use" January 18, 2018 5.0 Pros I evaluated nearly 20 help desk applications and chose Teamwork. There are a number of reasons, but the most notable is that they have the most advanced collision avoidance and/or presence feature. In real time you can see who is viewing and/or typing in a ticket, which is incredibly useful. TWD is also one of the only applications that allows the agent to insert a link for the knowledge base by searching inside the ticket itself. The agent doesn't have to leave the ticket to do this, and the link is automatically added to the body. Very useful! Cons One of the most important things I was looking for when making a selection was the knowledge base. Specifically, the ability to have two knowledge bases, one for users and another for vendors. As I began to set up the KB's I realized that, to do this, they would need independent URL's which wouldn't work. I ended up using a single KB and splitting it into two categories, but that does allow for the potential of a user viewing a vendor article and vice-versa. Review Source Response from Teamwork.com May 22, 2019 Hi there, Thank you for the review of Teamwork Desk. Kind regards, Nancy at Teamwork. MM Marielle M. Account Manager Marketing and Advertising Used the software for: 1-2 years ### "Time Saver" November 4, 2020 5.0 We are absolutely in love with this platform, we have used several other platforms in the past and Teamwork have made our work easier, creating projects, communicating with customers and organizing our task through the day Pros Features Integration the ability to communicate with customers in the outside and team in the inside with the same platform. Cons Storage options, very limited and the upgrade options are too pricey. Reason for choosing Teamwork Desk Because all the features that were needed were solved with the same platform + price. Switched from [Redbooth](https://www.capterra.com/p/114953/Redbooth/) Better integration, and a platform that allows us to have all the features needed in the same place. Review Source Response from Teamwork.com January 29, 2021 Hi Marielle, Thank you so much for the nice review. We are delighted to see a 10/10 score, a big win for us at Teamwork. I will pass your feedback about the limited storage space and upgrade pricing onto the product team. Kind Regards, Teamwork TR Tim R. User Interface Designer, Front-end Developer Marketing and Advertising Used the software for: 2+ years ### "Excellent, time-savings, intuitive" July 10, 2017 5.0 Time-savings is the biggest. Better transparency on projects, better client interaction and better teamwork (no pun intended.) Pros Teamwork Projects is very easy to use. I love the various keyboard shortcuts. It's great to be able to take advantage of the various project views as well for the different types of workflow my teammates prefer to implement. I love that Teamwork Desk integrates fully with the Project Management platform. Cons I wish departments/teams existed now. It's difficult to take full advantage of the suite of tools due to the way we work at my company project to project. Teams would really help in that regard, or maybe sub-projects. A way to create tasks from Slack would be nice as well via an integration maybe. Review Source Response from Teamwork.com July 27, 2017 Hi Tim, Thank you for your review. We are delighted you are having such a positive experience with Teamwork Desk and Projects. They are literally made for each other. We are constantly improving our products and adding new features, feel free to have a look at our roadmap to see what changes have been made and what is coming (there is a page for both Projects and Desk). https://www.teamwork.com/roadmap?product=projects The benefits you are experiencing speak for themselves, exactly what we want you to experience. P.S. Who doesn't love a good pun :) Kind regards, Wes JK Jackie K. CEO Computer Software Used the software for: 2+ years ### "Respage" October 13, 2020 4.0 Fantastic customer service Pros Easy to use. Great service. Easy to roll out to employees Cons Reporting doesn't work that well. I wish Knowledgebase could be hidden from public more seamlessly. I wish it was clearer that a note was internal and reply is to customer. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Teamwork Desk better pricing, already use Teamwork Projects Switched from [CRMdesk](https://www.capterra.com/p/146819/CRMdesk/) needed more featues Review Source Response from Teamwork.com February 1, 2021 Hi Jackie, We are delighted that you are enjoying Teamwork Desk! I'm sorry to hear you are experiencing issues with reporting, could you email us at support@teamwork.com so we can look into this further? Kind regards, Karen at Teamwork Jacob E. Director of Digital & Development Marketing and Advertising Used the software for: 2+ years ### "Wonderful Help Desk Software" March 17, 2020 5.0 We utilize the desk system for our own client issues. We also utilize another instance for clients' customer issues. Pros Teamwork Desk has amazing features. The automated responses and customization to the ticketing system and help doc area are superior to other help desk/ticket software. Cons Due to the deep customization options, there is a level of complexity required to configure external email and other connections and configurations. May require a technical person to firm everything up. Review Source Response from Teamwork.com February 19, 2021 Hi Jacob, Thanks for your review of Teamwork Desk - we really appreciate it. It's great to hear that you're enjoying Teamwork Desk's features - our product team will be delighted. I've noted your issues with the the external email setup and will pass this onto the support team to look into this further. Many thanks, Karen at Teamwork VR Verified Reviewer CEO/Web Developer Design Used the software for: 1-2 years ### "My Absolute Favorite Task Organizer" November 13, 2018 5.0 Pros As a web developer who often works with teams of other developers, whether remotely or in the office, Teamwork is hands down my favorite task organizer to keep everyone on track. It's interface is very easy to use, and the ticket system is straightforward to understand. The ability to mark tickets with a certain status, see which team members are viewing the task in real time, and assign tickets directly to team members are only a few of my favorite functions that Teamwork executes so well. Cons The only complaint I could think of, is sometimes when there are a lot of tickets open, Teamwork can be a bit slow to launch. But honestly it's never more than 10-20 seconds so there is not much to that complaint. The software is not free, but it's affordable for all the features that it provides. Review Source Response from Teamwork.com May 22, 2019 Hi there, Thank you for the review of Teamwork Projects. Kind regards, Nancy at Teamwork. sD sarah D. Project Manager Internet Used the software for: 2+ years ### "Its pretty good..... but needs more features!" March 31, 2017 3.0 \* Could use a more customizable Gantt chart options (not show weekends, calculate hours of a project by working hours in a day) \* There is a security flaw on the mobile app that allows my client to see internal private messages not intended for him to see, from his notification bar on his iPhone. TW claims this is not possible, but it keeps happening. \* Would like to be able to embed text into a new task to encourage people who open a new task to fill out all the required fields. This was any time they create the new task its there. \* The tagging system should be project specific. Pros its relatively easy to use Cons Mobile app is slow and hard to navigate Review Source Response from Teamwork.com April 21, 2017 Hi Sarah, Thanks so much for the great review. It looks like you're talking about Teamwork Projects instead of Teamwork Desk but that's ok :). We really appreciate you taking the time to give us your feedback. We're delighted to hear that you've had a positive experience with the product. I've passed on your feedback to the team for their consideration. Can you double check the permissions on your external clients and ensure they do not have access to messages or projects which you don't want them to see. You can do this from the People section in your menu tab. If your still seeing problems can you send us an example to support@teamwork.com and we'll look into it right away. Tags are customizable so that they will benefit all of our users. You can use priorities for more specific needs. Hope this helps. If you have more suggestions on how we can improve this, we'd love to hear it just shoot us a message to support@teamwork.com. Best regards, Therese RE Robert E. Project Manager Marketing and Advertising Used the software for: 2+ years ### "Review of Teamwork Desk " October 20, 2020 4.0 We use the support desk internally and some externally to manage what is being done after a client is onboarded. If we need new ads we send it to support. Pros The support desk is a huge asset to our company. We utilize it daily to make sure we never miss a beat when it comes to getting our clients what they need. Cons I dont like that I cant create a task under a task list that has been placed in the completed task lists section. If a new task comes up that needs to be filed under that I have to go in and pin that task list and then create the task. Review Source Response from Teamwork.com January 29, 2021 Hi Robert, Thanks for the positive feedback of Teamwork Desk! It's great to hear that Teamwork is an asset to your company. I've noted your feedback on the task list and will pass this onto the product team. Many thanks, Karen at Teamwork VR Verified Reviewer Account Director Marketing and Advertising Used the software for: 2+ years ### "Teamwork is great for big teams to manage client emails" June 23, 2022 4.0 Overall I've had a great experience with teamwork desk. It's great for big teams so other users can monitor their emails from the portal instead of logging into email accounts. Pros It's easy to tag incoming requests to the appropriate person and set up timers to follow up if no response is detected. Cons There are still options that they don't have that I'd like to see like automation and ability to assign projects from teamwork to desk for easier use Review Source Lee Yin Y. Project Manager Computer Software Used the software for: 1-2 years ### "Easy to use Application with Sleek UI" April 28, 2020 5.0 Able to support day to day functions well, reliable but could improve in generating useful analytics that help motivate agents to perform better. Pros Teamdesk was designed very nicely with simple UI yet very functional. Has successfully implemented the software with 80% of the workforce using it daily. Cons The ability to export information and flexibility of creating user definable analytics report for management viewing. Reason for choosing Teamwork Desk Teamwork Desk has a more functional UI with reasonable pricing for a small organization like us. Review Source Response from Teamwork.com February 19, 2021 Hi Lee Yin, Thanks for taking the time to leave a review of Teamwork Desk - this type of feedback really helps us improve our products. It's great to hear Teamwork Desk supports your day to day functions! I've noted your comments on analytics and will pass them onto the product team to investigate this further. Have a great day, Karen at Teamwork Lucas F. Business & Relations Manager Marketing and Advertising Used the software for: 1-2 years ### "Teamwork Desk for Support management" October 14, 2019 3.0 Pros \- All of your tickets in 1 view - Easy to add "notes" for other team members - Easy to assign tickets with own inbox - Good integration with Gmail Cons \- Sometimes it's "offline" - Sometimes you can't find tickets - No option to "flag" tickets when they are overdue Review Source Response from Teamwork.com October 15, 2019 Hi Lucas, Thanks for your review of Teamwork Desk! I'm glad to hear that you have enjoyed our notes feature alongside our gmail integration! Flagging tickets? That's an interesting one! Could you email us over at support@teamwork.com with more details of how this could be used and we can organise a feature request for you with our Desk team? Looking forward to hearing from you! Nancy at Teamwork :) DK Danny K. Product Management Wholesale Used the software for: 2+ years ### "Love Teamwork Desk!" April 27, 2020 5.0 Teamwork Desk has been a breeze to work with. They have worked with me to resolve any bugs I noticed, and also have worked to implement features that continually make the product better. I would recommend them to anyone looking for a customer service ticketing service. Pros Ease of Use. Ability to see workload of each team member at a glance. Cons I don't see any cons from my viewpoint... Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Teamwork Desk Easy to use. Integration with Teamwork Project. Overall value. Review Source Response from Teamwork.com February 19, 2021 Hi Danny, Thanks for such a great review of Teamwork Desk - we love to see a 10/10 score! No cons? That's music to our ears! Don't hesitate to contact us at support@teamwork.com if you ever have any issues or wish to submit a feature request. Have a great day, Karen at Teamwork JW Jeremy W. Customer Support Specialist Computer Software Used the software for: 2+ years ### "Teamwork Is Critical for getting our Work Done" October 20, 2020 5.0 Overall, I have been very satisfied with Teamwork Desk. It has allowed me to help my clients efficiently and manage my workflow in a very organized manner. Pros The ability to link work tickets to tasks for my team. This helps us stay organized and efficient in solving our customers' problems. Cons There are times when teamwork will have issues creating tickets. I can start creating a task, then if I click into a different section it will erase the entire description I have wrote. Review Source Response from Teamwork.com February 1, 2021 Hi Jeremy, Thanks for your review of Teamwork Desk - we are delighted to hear it has helped with your company's workflow. I've passed your ticketing issues onto the support team to investigate this further. Have a great day, Karen at Teamwork Noahj C. Owner Computer Software Used the software for: 2+ years ### "Teamwork still is and has been the best and continually improving Team Management App EVER!" December 28, 2018 5.0 WONDERFUL!!! Pros Everything. - Features and definitely the app loading speed which is near instant loading. - Much so their continuous innovation, along with their public road map. Cons \- I do wish one thing, and that is user permissions would respect all tab settings and left panel categories within the app, but some of it is set to show based on a "team" and not all to the individual "team member". - Also the Gant Chart, I've seen some better implementations and that would could be nicely improved in Teamwork. Review Source Response from Teamwork.com May 22, 2019 Hi there, Thank you for the review of Teamwork Projects. Kind regards, Nancy at Teamwork. AK Alex K. TMS Solutions Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Great Ticketing Software" September 14, 2022 5.0 I have had a great experience with Teamwork Desk and can't wait to continue to grow in the software. Teamwork is always working on releasing great enhancements and responds very timely to any questions. Pros Teamwork Desk has many great features including setting up custom triggers, multiple inboxes, easy to reassign tickets, training wheels & different type of agents Cons There really is not anything I do not like about Teamwork Desk Review Source Response from Teamwork.com September 22, 2022 Hey Alex, Thank you for taking the time to review Teamwork we appreciate it! We're delighted to hear that you have had such a positive experience with Teamwork Desk. Kind regards, Willow at Teamwork DJ Daniel J. ivr specialist Consumer Services Used the software for: 1-2 years ### "irreplaceable ticket tracking software" March 9, 2020 5.0 On a daily basis I constantly get requests to handle this or that from all of our account managers, sometimes even from our directer of operations. the ability to track all of these tickets is a life saver. i have had a request come in to cancel a client or make a particular change to their IVR, only to have it come into question at a later date. the ability to search and find the specific request, who sent it, what i did, and when have been a saving grace on numerous occasions. Pros The thing that i like most about the teamwork desk is that i can keep all of my work orders neatly filed and accessible. The program gives me the option to have various outcomes of each ticket that comes through. Cons I feel maybe the layout of the interface could be a little more user friendly or easier to find specific items. Review Source Response from Teamwork.com February 19, 2021 Hi Daniel, Thanks for a great review of Teamwork Desk - it's always great to see a 10/10 score! Irreplaceable? That's something we love to hear! I've noted your issues with the interface and will pass them onto the design team. Have a great day, Karen at Teamwork J S. Manager Capital Markets Used the software for: 1-2 years ### "Bring back startup pricing plan option " March 31, 2017 4.0 I was fortunate to get in under the startup plan - which is no longer available. I have a hard time recommending this to new businesses because the pricing tiers and offerings are not as lean as they were initially Also would love the option to pay via PayPal to avoid international exchange fees Pros Easy of new employees getting started Cons Price point of cases once going a la cart Review Source Response from Teamwork.com April 21, 2017 Hi J, Thanks for your review. We really appreciate your feedback. It's not in our plan to change our price plans right now. The simple three tiered system seems to be working well for our customers, but I'll pass on your suggestion to the team for their consideration. There is an option to pay via paypal :). Simply go to your Subscription tab under Settings to change your payment details. Please get in touch if you have an other questions. Best regards, Therese Similar Products Featured ## Related categories [Help Desk](https://www.capterra.com/help-desk-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.