# Page 3 | Teamwork Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Teamwork Desk the right Help Desk solution for you? Explore 143 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143754/Teamwork-Desk/reviews --- Teamwork Desk 4.4 (143) [View alternatives](https://www.capterra.com/p/143754/Teamwork-Desk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Teamwork Desk ## Showing most helpful reviews Showing 51-75 of 143 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CH Christina H. Business Development Marketing and Advertising Used the software for: 1-2 years ### "Changed the business!" March 31, 2017 5.0 Switching to Teamwork Desk changed my business! It enabled me to get away from incessant emails, build a better, more efficient team, and make sure my client's needs are being taken care of systematically. \*\*It got a 4 for functionality because I wish that it connected seamlessly with Teamwork Projects' time tracking tool and billing. Pros Tagging, categorizing, and triggers are helpful. API with Zaps are a must now-a-days and it helps! Cons Timing tracking syncing with Teamwork Projects timing tools. It's tough to breakout all of the users who are working on a ticket and add them. Then having to go back and forth to get the billing amount (based on hours worked). 1. It does not include the Subject line so we can't tell which website or customer it is. 2. It does not keep the breakout of hours/minutes by user. 3. It does not include the ticket number. Review Source Response from Teamwork.com April 21, 2017 Hi Christina, Thanks so much for the great review. We really appreciate you taking the time to write it. We're delighted to hear that you've had such a positive experience with the product. I'll pass on your feedback about logging time t the rest of the team here for their consideration. Best regards, Therese Ariana Jose V. Community Manager Used the software for: 6-12 months ### "Great way to manage projects " March 9, 2018 5.0 Pros TeamWork really is a easier way to manage projects and make the best of it. I can measure the time i spend doing every task and i get to know what i have to do next, even assign people to task and upload files. Cons Is a little complicated when you start to use it but with time you can make a excellent job with projects. Review Source Response from Teamwork.com April 5, 2018 Hey Ariana Jose, Thank you for your review of Teamwork Projects. Great to hear our products are helping you to manage your projects. Feel free to get in touch to explain what you found difficult at first and what onboarding issues you experienced at support@teamwork.com. We offer free daily live webinars, by joining our webinars you will learn how to use specific features, find out about Teamwork best practice and hear about new updates. Feel free to join these at anytime, this will also be useful if you are training a new user to use Teamwork Projects https://www.teamwork.com/webinars. Kind Regards, Deborah Michael P. IT Manager Furniture Used the software for: 1-2 years ### "Excellent Help Desk Software" October 22, 2018 5.0 Overall it has been very good. Working with the company has just been ok. They have some strange billing requirements, and the fact that they are not based in the US has made it a little difficult (scheduling customer service meetings and things like that) but overall it has been good. Pros The software is easy to use, but the best part about is that it shares an interface design with Teamwork Projects. I have been using Desk since it was still in Beta and I really got used to it. Cons There could be more integration with Teamwork Projects. I would like to be able to assign small tasks related to a project using Desk to a technician. Review Source Response from Teamwork.com May 22, 2019 Hi there, Thank you for the review of Teamwork Projects. Kind regards, Nancy at Teamwork. Diego C. Real estate agent Real Estate Used the software for: Less than 6 months ### "Exploring Teamwork Desk Functionalities" December 3, 2023 5.0 The price is low and customer support is robust. Pros Well allows you to collaborate effectively with the workgroup, it also performs automatic activities such as ticket generation and automatic responses. Cons Its complexity is an advantage as well as a disadvantage. This is because performing certain simple tasks can become more complex than usual. Review Source SC Sonceil C. Business Consultant Accounting Used the software for: 1-2 years ### "Teawork Desk Review" November 4, 2020 4.0 Pros I like that the software is easy to use. It makes following up and assigning tickets quick and effective. I really like that the software is integrated with various applications, one of which we use i.e. Harvest Cons Your mobile app can use a bit of work to be a lot more user friendly Review Source Response from Teamwork.com January 29, 2021 Hi Sonceil, Thank you for the review of Teamwork Desk. We agree - intergration features are a great addition to Teamwork. Great news Sonceil, our product team are constantly working on ways to improve these apps. Kind regards Karen at Teamwork Tracey Ann H. CEO Retail Used the software for: 1-2 years ### "Teamwork Desk For Greater Customer Satisfaction" July 10, 2022 4.0 Pros An excellent customer service tool, which helps to keep track of all customer queries in one place, making it harder to miss a request or query as it automatically creates a ticket from each client. Tickets can then be handled as a team, limiting the possibility of any customer issue being overlooked. Cons Does not integrate with much other software that we use to enhance the customer experience. Review Source Response from Teamwork.com September 20, 2022 Hey Tracey Ann, Thank you for taking the time to review Teamwork, we appreciate your feedback! It's great to hear that your team has been benefiting from using Teamwork for customer service. Thanks for sharing your feedback around integrating with other tools that your team use. If there are any specific tools that you are thinking of, feel free to send an email to our support team at support@teamwork.com, they will be able to chat with you further. Have a great day, Willow at Teamwork LH Laura H. Project Manager Online Media Used the software for: 2+ years ### "Solid Tool for the Money" October 20, 2020 4.0 Overall experience has been good Pros LOVE the ticketing; the ability to track a task from beginning to end is great. Unlike email; everything is in one place and all the messages/notes are together. Cons When planning projects that span several months, I would like to see all of my projects' timelines in one spot, so I can see where my resources overlap, when to start the next phase of another project, etc. I'd like a Gantt chart, but with all my open and pending projects. Review Source Response from Teamwork.com February 1, 2021 Hi Laura, We are delighted you are enjoying Teamwork Desk - the ticketing system is a real game changer! I've passed your recommendations onto the product team - they love a challenge! Have a great day, Karen at Teamwork Katie G. Marketing and Advertising Used the software for: 2+ years ### "Nice integration but needs improvements to be the main go-tofor customer communication" April 16, 2017 2.0 Nice to have this and TeamWork projects together since it keeps a lot of similar communication and questions in the same place (it's easy to switch between the two with a drop down selection) but has a bulky interface and isn't set up to reply to many emails/calls quickly. There is an option to set up auto responses or "quick sends" but for other responses to customers, it's hard to navigate from one inquiry to the next and keep your inbox straight and organized. This does sync with TeamWork Projects so questions and requests can be linked tospecific tasks on a project, which is a nice feature. Pros Integrates with TeamWork Projects well Cons Bulky and not easy to navigate from one inquiry to the next. Review Source Response from Teamwork.com May 18, 2017 Hi Katie, Thanks very much for the review. We really appreciate you taking the time to give us your feedback. We're glad to that you enjoy the integrations between Teamwork Projects and Teamwork Desk. I've passed on your concerns to the team for their consideration. Hopefully we'll see improvements for your problems very soon. With regard 'it's hard to navigate from one inquiry to the next and keep your inbox straight and organized' - tickets are set up like emails in an inbox. You simply need to click on a ticket to open it from your inbox. If you send us an email to desk@teamwork.com with more detail we'll happily answer any questions you may have to help improve your experience with the product. Best regards, Therese JB Jesse B. Owner Marketing and Advertising Used the software for: 1-2 years ### "Look no further!" April 28, 2020 5.0 We use Teamwork Desk to direct all of our client support and customer service requests to the right place so they can be taken care of by the right person at the right time. The Teamwork integration means we can quickly create tasks and assign them to people while support agents can easily monitor and see the progress on any task related to one of their tickets. Pros Teamwork Desk is the perfect support system with the best value for the money. Cons I wish you could put better notes on a customer's account. It would be handy to e able to add detailed notes about a company or a customer that other agents could read. Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Teamwork Desk Ease of use, pricing and features. Review Source Response from Teamwork.com February 19, 2021 Hi Jesse, Thanks for a great review of Teamwork Desk! Perfect support system? That's what we like to hear! I've noted your requests on customer account's noting features and will pass this onto the support team. Have a great day, Karen at Teamwork VR Verified Reviewer Senior Partner Development Manager Food & Beverages Used the software for: 2+ years ### "Fantastic PM Software" November 29, 2018 5.0 Pros Adding projects based on different team members is super easy Easy to use the billing and timing features Running reports is fast and accurate Running Teamwork chat through your mobile device is excellent for internal communication Cons None! Of all the project management softwares I've used, Teamwork has been the best so far. Review Source Response from Teamwork.com May 22, 2019 Hi there, Thank you for the review of Teamwork Desk. Kind regards, Nancy at Teamwork. Cristian V. Software Developer Telecommunications Used the software for: 1-2 years ### "Easily setup your help desk" December 5, 2019 5.0 We use this on a daily basis to communicate with our clients and solve issues. You just pass them an email, and you can manage all the conversations in the platform and assign agents depending on the client. So far, we have no complaints with this software. Pros Easy to setup, easy to track tickets, communicate with other support members and the client. Faster response times means happier clients. Cons The onboarding process could be a little better. When we first started, we didn't know how to setup the platform to allow certain filters or views by default. The customer support was pretty quick with this tho. Review Source DB David B. Operations Manager Information Technology and Services Used the software for: 2+ years ### "Good ticketing service" October 20, 2020 5.0 Pros It's very easy for me to leave a trail about what is happening thanks to the notes feature, and I can see where a ticket has been and leave messages for where it should go when certain things happen. Cons Probably the editor - I used to use emails and we would often use coloured text to reply to points. Teamwork Desk doesn't support text colouring in its editor. Review Source Response from Teamwork.com February 1, 2021 Hi David, Thank you so much for your review of Teamwork Desk. I've noted your issues with the editor and passed them onto the product team. Our support team are available at support@teamwork.com. Kind regards, Karen at Teamwork Alexandre B. Gerente de Projetos Telecommunications Used the software for: 2+ years ### "Very good app for team projects" April 25, 2017 5.0 A lot of resources and with good interaction between the apps they offer. They have Helpdesk, chat and time control for the task. Besides the web version there's also a mobile one. Pros Good interface and easy to use. Cons The chat server isn't always up and it would be nice if it were possible for us to customize it. Review Source Response from Teamwork.com May 22, 2019 Hi there, Thank you for the review of Teamwork Projects. Kind regards, Nancy at Teamwork. JW James W. Sales and Support Engineer Health, Wellness and Fitness Used the software for: 6-12 months ### "Overall good, missing a few key features though" April 4, 2017 4.0 \- Connectivity can be an issue sometimes with pages not loading / unable to connect. - There is no "root cause" or "Resolution" box so we can't track/ report on what the most common issues are and what was done to resolve them. - Still missing the grouping customers into companies feature which has been in the pipeline for a while. - Can't create a ticket with a note or comment, still has to be an email when you might not want those details to be customer facing. Pros Interface is nice cloud based, so accessible Cons Missing features as describes in the previous comments Price difference between standard and Pro is too much. Review Source Response from Teamwork.com April 24, 2017 Hi James, Thanks so much for your review. We really appreciate you taking the time to write it. As Teamwork Desk is a cloud based software, issues such as connectivity and loading times would generally be attributed to things like wifi connections. If you're unsure send us a mail to support@teamwork.com with some more detail and we'll look into it for you. You'll be happy to hear that customer grouping is on our roadmap and we hope to release it soon. It is possible to create a ticket with a note - You can create a ticket, in the body of the ticket you can write comments then toggle off the option to send this to the customer. Alternatively you can create a ticket and add a note to it afterwards. Notes are for internal use only and customers wont be able to see them. I hope this helps let me know if you have any other questions on this. Best regards, Therese TRS Tilak R S. Teracher Arts and Crafts Used the software for: 6-12 months ### "Log Your Time" June 2, 2019 4.0 Great give me an idea of how i utilize my time and how i can manage it better, and let me know if i'm ahead or delayed with my syllabus Pros Great Tool to keep track of what all you did whole day, even better to track the progress of the students on there assigned tasks and see what they spend there time on. Cons Well without the proper knowledge it can be a bit overwhelming and down right annoying sometimes, like unable to add logs and accidentally completing the tasks. Review Source Response from Teamwork.com June 10, 2019 Hi Tilak, Thanks for the review of Teamwork Projects/Desk. We loved hearing that you and your students are using it to track progress and tasks! We have a solution to your issue of learning about the software. We offer free daily live webinars, by joining our webinars you will learn how to use specific features, find out about Teamwork best practice and hear about new updates. Feel free to join these at anytime, this will also be useful if you are training a new user to use Teamwork Projects https://www.teamwork.com/webinars. If you ever have any issues, send our lovely support team an email at support@teamwork.com. They are available 24/7 and have a main aim of ensuring your happiness! Kind regards, Nancy at Teamwork. GW Gabriel W. Senior Project Manager Consumer Goods Used the software for: 1-2 years ### "Very useful with easy to understand interface." March 31, 2017 4.0 We had shopped around for a bit, but settled on Teamwork due to the easy to use interface. Because of this software we were able to release what many others would find an insane amount of books in six months. As the senior project manager it helped me manage a rather large load of projects and helped me in keeping an eye on any tasks that went overdue. There are a few features I would like to see improvements on, but the Teamwork team is active with updating the software. They are very responsive to any questions or feedback you have for them. I've been very impressed with their customer service. They also have a lovely archive of helpful videos. You can do a lot with the software too, if you really dig in. Although we just use it pretty much as is, and that works out just fine for us. I'd recommend trying out the free trial at the very least. Pros Ease of use, great tracking abilities, exporting as Excel documents, good customer support. Cons When someone updates a task it says what they did, but not the details. Review Source Response from Teamwork.com April 21, 2017 Hi Gabriel, Thanks so much for the great review. We really appreciate you taking the time to write it. We're delighted to hear that you've had such a positive experience with the product. Best regards, Therese Lauren F. Project Manager Internet Used the software for: 1-2 years ### "Use it every day!" April 24, 2019 5.0 Pros WE use this to keep track of all our projects at work. super organized platform. Cons I dont like having to switch back and forth between desk and projects I wish it was all integrated. Review Source Response from Teamwork.com February 23, 2021 Hi Lauren, Thanks for your review of Teamwork Desk. It's great to hear Teamwork Desk has become part of your daily routine in work! I've noted your comments on integration and will pass this onto the integrations team to investigate this further. Have a great day, Karen at Teamwork Jeff G. Web Developer Used the software for: 1-2 years ### "Great customer support ticket system." January 17, 2018 5.0 Helping clients with support Pros Teamwork Desk is a great help desk software. It's easy to use and easy to setup. The ability to assign ticket to support staff and them handle that ticket from start to finish. Review Source Response from Teamwork.com February 19, 2018 Hi Jeff, Thank you for your review of Teamwork Desk. Great to hear you enjoy it's ease of use and how it helps simplify your daily tasks. Feel free to get in touch with support@teamwork.com should you ever need our help. Kind Regards, Deborah Katarina S. Marketing Assistant Automotive Used the software for: 1-2 years ### "Organized, Easy, Communicative " July 2, 2018 5.0 Pros I love this software. It's so easy to organize projects and the comment section makes it real nice to communicate. I like that you can also add priorities to projects Cons The only complaint I have on this software is that I wish the search bar worked for all open and close projects when you're searching. Review Source Response from Teamwork.com May 22, 2019 Hi there, Thank you for the review of Teamwork Desk. Kind regards, Nancy at Teamwork. FH Fernando H. CEO Marketing and Advertising Used the software for: 2+ years ### "ISSUES on text editor & notifications" April 18, 2019 3.0 We start using this service, but now we are forced to continue with them because they have all our messages history. Pros Unfortunately, I got used to the layout. Cons The text editor is adding extra spaces. It is very unprofessional. The last version of this App does not include notifications when a new ticket arrives. Poor customer service. They say that I and all my work team are lying. They won't fix the issue because they need to create a new editor. Review Source Response from Teamwork.com February 23, 2021 Hi Fernando, Thanks for your review of Teamwork. We are sorry to hear you've had issues with Teamwork - could you contact us at support@teamwork.com so we can investigate this further? Many thanks, Karen at Teamwork BP Brook P. CEO, CSR Mgr Computer Software Used the software for: 6-12 months ### "Great CS software" April 10, 2017 5.0 We've been using Teamwork Desk and Teamwork Projects consistently for about 6 months now. I've trained in a new CSR with it and it's been very easy to use, quick to learn and a great tool for our customers. I'm so glad to have all cs requests going thru TWD instead of my personal email for our small and growing company. One feature I would love to see is having the ability to assign multiple email addresses to one customer. Only one issue I've experienced that I don't think there is a solution for except for educating my customers is that they must reply above the line instead of adding their remarks to the email thread below the line. The integration between Desk and Projects is fantastic. The few times I've contacted Teamwork support has been an excellent experience with responses within 24 hours. Only once was the issue on their end, the others were user-error/learning curve on my part. Still trying to figure out Teamwork Chat. I think this may be a useful tool, but the learning curve seems a bit longer, and due to other avenues my team and I communicate, we haven't taken the time to immerse ourselves in it. Thank you Teamworks! Keep up the good work! Review Source Response from Teamwork.com April 24, 2017 Hi Brook, Thanks so much for your review. We really appreciate you taking the time to write it. We're delighted to hear that you've had a positive experience using both Teamwork Projects and Teamwork Desk. Best regards, Therese JT Jeune T. Owner Information Technology and Services Used the software for: 2+ years ### "Teamwork has been so helpful" October 27, 2020 5.0 Pros Really appreciate the streamline of multiple inboxes it has made managing many clients tickets manageable. Cons nothing everything has been good, billing was an issue but that was resolved with updates. Review Source Response from Teamwork.com January 29, 2021 Hi Jeune, Thanks for the great review of Teamwork Desk, we really appreciate the positive feedback! If you ever experience any issues or wish to submit a feature request, contact us at support@teamwork.com Kind Regards, Karen at Teamwork RM Rick M. Managing Partner Management Consulting Used the software for: 6-12 months ### "One of the Best Solutions" March 31, 2017 5.0 Having used a number of PM solutions, I feel Teamwork is probably the best value for the money, between licensing, features, rock star responsive support, usability and ease of use. The Company updates keep on coming, which is important ad the software marketplace continues to evolve. Pros Ease of use. Works with the way we do business and makes us more efficient. Cons I would like to know when problems are occurring rather than submitting a ticket or email in order to find out. Really want better Office365 and QuickBooks integrations. Review Source Response from Teamwork.com April 18, 2017 Hi Rick, Thanks so much for the great review. We really appreciate you taking the time to write it. We're delighted to hear that you've had such a positive experience using Teamwork Projects. You'll be happy to hear that we've got an office 365 integration as well as a quickbooks one. See https://blog.teamwork.com/teamwork-projects-microsoft-office-integration-will-simplify-workflow/ and https://blog.teamwork.com/quickbooks-integration-update/. Hope these help. Let me know if you have any questions. Best regards, Therese Chris C. Director of Operations Marketing and Advertising Used the software for: 6-12 months ### "LOVE Teamwork Desk! " February 1, 2017 5.0 We have been using Teamwork Desk to efficiently manage all of our incoming emails from clients for the last several months and the experience has been great so far. We love how it seamlessly integrates with Google Apps and our task management system (Teamwork Projects). Review Source Response from Teamwork.com February 10, 2017 Hi Chris, Thanks so much for taking the time to write this review. We really appreciate your feedback. We're delighted that you've had such a positive experience with Teamwork Desk. If you think of anything we can do to improve your experience with the product even more, please get in touch. Best regards, Therese CM Catherine M. Project Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Such an amazing tool. More than just a Project Management tool. " May 16, 2017 5.0 Pros It has helped us collaborate across over 10 countries and multiple time zones. It helps us track our documents, share them and have a single point of reference. Although we have only used minimum capabilities, it has still made a huge contribution to our projects tacking successfully. Cons I can't see who access what document. This would be useful, particularly when I am trying to track who has contributed to set tasks. Review Source Response from Teamwork.com July 26, 2017 Hi Catherine, Thank you for your review. It is good to hear that Teamwork Desk has helped you collaborate across over 10 countries and time zones. Feel free to have a look around the features and support docs at the following link to help you unlock the full capability of this powerful tool. https://www.teamworkdesk.com/features/index.html Here is our roadmap for Teamwork Desk, we are constantly adding new features and developments. I will raise your point on document access to the team. https://www.teamwork.com/roadmap?product=desk Kind regards, Wes Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.