# Page 4 | Teamwork Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Teamwork Desk the right Help Desk solution for you? Explore 143 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143754/Teamwork-Desk/reviews --- Teamwork Desk 4.4 (143) [View alternatives](https://www.capterra.com/p/143754/Teamwork-Desk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Teamwork Desk ## Showing most helpful reviews Showing 76-100 of 143 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AY Andrew Y. Director Managed Services Accounting Used the software for: 2+ years ### "Useful" October 13, 2020 4.0 Very responsive and helpful team when you ask questions via chat or email. Pros Pretty user friendly with ability to setup canned responses for quick messaging. You can respond to tickets both through desktop and mobile app. Cons There is no automatic after hours feature that you can set a time frame to label tickets that come in during non office hours. Review Source Response from Teamwork.com February 1, 2021 Hi Andrew, Thanks for your review of Teamwork Desk - we are delighted our product has been useful for your team! I've submitted your feature request to the team - they love a challenge! Have a great day, Karen at Teamwork HP Haik P. Digital Marketing Specialist Information Technology and Services Used the software for: 1-2 years ### "Coordinate Your Projects Smarter" December 13, 2018 5.0 Pros This product is just incredibly good at helping managers do what they are supposed to do - manage. Include your projects and their deadlines, assign people who are responsible for their completion, track the time they have spent on the particular task or project. This tool gives you everything you need to make the worktime more efficient. Cons The only minus of the tool may be considered the complexity of it, when you are getting confused due to the large amount of projects. However, soon, you get used to it and the mechanical processes come to be automatically. Review Source Response from Teamwork.com May 22, 2019 Hi there, Thank you for the review of Teamwork Desk. Kind regards, Nancy at Teamwork. CS Candice S. Owner Construction Used the software for: 1-2 years ### "Construction To Do List" March 17, 2019 5.0 Pros We use this daily to keep up with certain task that needed to be completed with in the office. We don't use it for project upkeep. The calendar is perfect and so easy to work with. Cons Using teamwork on the computer is a lot easier than on the app on the phone. The calendar does not flow the same on the app Review Source Response from Teamwork.com February 24, 2021 Hi Candice, Thanks for taking the time to leave a review of Teamwork Desk - we really appreciate it. It's great to hear our calendar has been a useful tool for your company. App issues? I'll pass this onto the support team to investigate this further. Don't hesitate to contact us at support@teamwork.com if you ever need anything or wish to submit a feature request. Many thanks, Karen at Teamwork MD Mimi D. Owner Marketing and Advertising Used the software for: 1-2 years ### "ALL in One System" April 28, 2020 4.0 Pros I am a happy user of Teamwork Desk. It allows ease of use for my clients and team. My main reason for using the tool is the integration with my CRM system Teamwork Projects. Cons It is a little confusing how to properly integrate with Projects. And once a project is closed in Teamwork it doesn't automatically close the ticket. The workflow is a bit confusing. I need more training on this. Alternatives considered [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) Reason for choosing Teamwork Desk I chose Teamwork Desk because it is an extension of my CRM platform. The more I can keep in one platform the better. Review Source Response from Teamwork.com February 19, 2021 Hi Mimi, Thanks for your review of Teamwork Desk - we really appreciate it. It's great to hear you are a happy user of Teamwork Desk! Sorry to hear you've found the workflow and integration confusing - could you contact us at support@teamwork.com so we can help you with this? Many thanks, Karen at Teamwork VR Verified Reviewer Regional Controller Education Management Used the software for: 6-12 months ### "Simple, cheap but still needs some work" June 28, 2018 4.0 Pros The pricing is very low for this software. It is simple to use and has a very simple visual interface. Ticket management is simple and very easy to use. Cons Whereas the ticket management is simple, there is no customer facing ticket generator, which would cut a lot of time for business usability. Review Source Response from Teamwork.com May 22, 2019 Hi there, Thank you for the review of Teamwork Desk. Kind regards, Nancy at Teamwork. MB Melrose B. Conference Manager Events Services Used the software for: 6-12 months ### "As Teamwork Administrator for our company, I find the product to be a good for our company." July 3, 2017 4.0 Accountability and improved efficiency Pros I like the ease of use; versatility of task lists; and how the site improves the office efficiency overall. Cons I find that it is difficult to customize and when customer service is asked for a specific request, most times the answer is "we cannot do that.. I also asked that a task Lead option be added to designate who is the Lead, when multiple are added. My preference is my first request for the default setting. Review Source Response from Teamwork.com July 27, 2017 Hi Melrose, Thank you for your review. It is great to hear that you are finding Teamwork Desk good for your company. We are sorry that you have not received the desired answer when asking a specific request, we get so many requests and must prioritise some over others. We are constantly improving our product and adding new features, feel free to have a look at our roadmap to see what changes have been made and what is coming. https://www.teamwork.com/roadmap?product=desk We have recorded your feature request and will raise this with the Teamwork Desk Team. Kind regards, Wes VR Verified Reviewer WordPress developer & security adviser Design Used the software for: 2+ years ### "Not the most user-friendly helpdesk option around" May 15, 2019 1.0 Pros The only pro to this software is that users can reply as though to an email. Cons Pretty much everything else. It's not intuitive if you're older than a millennial, it doesn't allow us to define which users work for which company so we can't sort anything, it's messy, confusing, and hard to have a clean workflow with. Review Source VR Verified Reviewer Developer Information Technology and Services Used the software for: 2+ years ### "Management Solution" May 2, 2019 4.0 Pros My organisation has been using this to capture the staffs utilization. So, ya this is one of the best feature it offers, one can log his hours that what he did in office hours. And office can make reports on various matter using it. Cons Nothing major to dislike about the app. As a teamlead it’s solving all my required purpose. Review Source AK Aaron K. IT Manager Education Management Used the software for: 6-12 months ### "Desk with Project" April 1, 2017 4.0 We use Teamwork Desk in combination with Teamwork Project. Desk is an easy to use tool with some good reporting facilities and loose integration with Project and other tools. Desk is price competitive. It is clear and easy to see where calls are at and who is responsible for tasks and tickets. Pros Easy to use, clean, fast, clear with good reporting. Cons Integration to Teamwork Project is a bit light. Search can be a bit slow with lots of data. Review Source Response from Teamwork.com April 21, 2017 Hi Aaron, Thanks so much for your review. We really appreciate you taking the time to write it. We're delighted to hear that you've had a positive experience with Teamwork Desk and Teamwork Projects. You'll be happy to hear that we plan on making deeper integrations across the products very soon :). Best regards, Therese AE Allessia E. Communications and Partner Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Great for Team Management" February 20, 2019 4.0 Overall I think this is a great platform. As an office we recently compared this software with Asana (because it was free option), our consensus was that Teamwork has a lot more management features and the interface is much more user-friendly. In the end we have found that Teamwork is more useful for time management and team projects. Pros We have a small team (under 10). This has been a great way for us to track our hours, collaborate on projects as a team and keep up with personal tasks. Cons I really like this software, I think the one thing I didn't like was that the notebooks didn't offer more functionality. The monthly cost is a bit high for small businesses. Review Source Response from Teamwork.com February 25, 2021 Hi Allessia, Thanks for taking the time to leave a review of Teamwork Desk - we really appreciate it. We are delighted to hear that Teamwork has helped your team's collaboration I've noted your issues with the notebook feature and will pass this onto the product team to investigate this further. Have a great day, Karen at Teamwork JA Jess A. Associate Pastor Non-Profit Organization Management Used the software for: 6-12 months ### "Best bang for the buck out there!" March 31, 2017 4.0 I love this product! It is the best project management system for the money that I could find. The mobile app could use some work and there are a few ways to polish the web app, but they are constantly improving it. I still have found it to be the best bang for your buck system out there- keep up the good work! Pros Tons of great features. I love the daily email. Great price, unlimited users, flexible. Cons The interface is a little cluttered, it seems like it's harder to read than some other systems. Mobile app could use more attention to make it easier to use and navigate. Review Source Response from Teamwork.com April 18, 2017 Hi Jess, Thanks for the review. We really appreciate you taking the time to write it. We're delighted to hear that you've had such a positive experience using the product. You'll be glad to hear that we've added a kanban style feature called boards. Let us know what you think of it https://www.teamwork.com/boards :). Best regards, Therese MJ Maja J. Marketing Director Marketing and Advertising Used the software for: 6-12 months ### "Good project management software" January 5, 2017 5.0 We recently switched to this software and it did quite a lot for our productivity. It's easy to keep track of tasks, attach files, comment, even create milestones and events. It's a bit of a learning curve but it's worth it! Pros Milestones feature, commenting, and overall project tracking dashboard. So clean and easy to follow! Cons Not an actual con but it does require a bit of learning in order to utilize its features the best. Review Source Response from Teamwork.com January 10, 2017 Hi Maja, Thanks So much for the review. It looks like you're talking about Teamwork Projects as opposed to Teamwork Desk. Not to worry, we really appreciate the feedback and we're glad the software is helping to keep you and your time organized. Best wishes, Therese BC Brian C. Systems Administrator Entertainment Used the software for: 6-12 months ### "A great product from a great team" April 3, 2017 5.0 I love all things teamwork and we have been using desk for about 6 months now. The software is incredibly easy and intuitive for us to use as a Technical Service department. My only constructive feedback would be to improve the mobile app. It needs iPad support, the ability to create new tickets from the app and some UI improvements. Pros Easy to use Great interface Simple setup Terminology is simple Cons Mobile app needs a lot of improvement Review Source Response from Teamwork.com April 24, 2017 Hi Brian, Thanks so much for your review. We really appreciate you taking the time to write it. We're delighted to hear that you've had such a positive experience using Teamwork Desk. I'll pass on your feedback about mobile and ipad apps to the team. Best regards, Therese Roxana C. Account Manager Computer Software Used the software for: 1-2 years ### "Most efficient way to manage projects" December 12, 2018 5.0 Pros It can be used to manage your client's projects, but it's also a super efficient way to manage your internal projects. Everyone can collaborate, you can assign tasks to each member, and it's easy to keep track on who is in charge of what. Cons I can't of anything yet I didn't like about it. It works very well. Review Source Response from Teamwork.com May 22, 2019 Hi there, Thank you for the review of Teamwork Projects. Kind regards, Nancy at Teamwork. MV Michelle V. Curriculum Developer E-Learning Used the software for: Less than 6 months ### "NO MORE Sticky Notes" April 4, 2017 5.0 Teamwork makes my life so much easier! Although Teamwork has a lot of functionality I don't use, it has just the right amount of functionality that I need. I would say that the Doc Editing and Time Tracking functionality are the two best features in my world because I can track the time I spend in each project and when I am editing a document, no one else can change it until I am finished with it and have unlocked it for further editing. Teamwork is user friendly, easy to train others how to use it, and works well with all my projects. There are many integrations I do not use, but the ones I do use are great so far. Customer Service is easy to contact and very responsive. The overall look and feel of Teamwork is very nice and it seems to really suit everyone in our department very well even though we all work on different types of projects. I'm extremely happy that our company allowed us to invest in and utilize this software. Pros Doc Editing and Time Tracking Cons Better and More Granular Reporting for Management Review Source Response from Teamwork.com April 24, 2017 Hi Michelle, Thanks so much for your review. We really appreciate you taking the time to write it. We're delighted that you've had such a positive experience using Teamwork.com. It sounds like you're review is about Teamwork Projects, rather than Teamwork Projects, but not to worry. We're happy to hear that Teamwork has made your life easier :). Best regards, Therese VR Verified Reviewer Motion Graphics and Videography Specialist Used the software for: Less than 6 months ### "Newer user here and so far so good" June 26, 2018 4.0 Pros I like how it manages our project tasks and points out where the hold ups are. As a videographer It takes many steps from preproduction to post so knowing where we are being held up is essential to make things more efficient moving forward. Cons a lot of the UI seems cluttered and counter intuitive. Certain buttons that should be drop downs etc.. I think once they figure this out their won't be much left to complain about. Review Source Response from Teamwork.com May 22, 2019 Hi there, Thank you for the review of Teamwork Desk. Kind regards, Nancy at Teamwork. MD Matt D. CTO Computer Software Used the software for: 1-2 years ### "Great product" March 31, 2017 5.0 We've used Teamwork Desk for several years now, and we love that not only is the product easy to use, but the data is also accessible via API so that we can run detailed reports, etc. Pros Ease of use, low initial cost, integration with Teamwork Projects Cons The change in pricing structure to include a number of different payment tiers. Sometimes, I find this confusing. Review Source Response from Teamwork.com April 21, 2017 Hi Matt, Thanks so much for the great review. We really appreciate you taking the time to write it. We're delighted to hear that you've had such a positive experience with the product. I'll pass on your pricing feedback to the team for their consideration. Best regards, Therese OG Oscar G. Creative Director Graphic Design Used the software for: 6-12 months ### "This software rocks!" March 31, 2017 5.0 I was able to manage a team using teamwork and it was a delightful experience, the functionalities and ease of use were great, still a couple of things that can get better but the app is in constant update so I bet they will cover that soon. the support team is responsive and quick and the most important thing, it really helps to increase productivity. Pros The dashboard window it's a quick and useful way to know whats going on with the team and the projects Cons I was unable to quickly add a member to a project with a tag, I need first manually add the person to the project then i was able to tag this person. Review Source Response from Teamwork.com April 20, 2017 Hi Oscar, Thanks so much for your review. We really appreciate you taking the time to write it. We're delighted to hear that you've had such a positive experience with Teamwork Projects. Best regards, Therese BJ Brad J. CEO Used the software for: 1-2 years ### "Very good software " April 7, 2017 5.0 I have used many different task based project management and work flow type systems. Even Helped Designed a system for ASPEN Grove Solutions. The versatility and capability of your system is great. Pros Versatility Cons Not enough controls on what a person can view within a project. Review Source Response from Teamwork.com April 24, 2017 Hi Brad, Thanks so much for your review. It looks like it's about Teamwork Projects rather than Teamwork Desk but not to worry we really appreciate you taking the time to give us your feedback. We're delighted to hear that you've had such a positive experience with Teamwork Projects. I'll pass on your suggestions about introducing more user permissions. Best regards, Therese DS David S. Project Manager Publishing Used the software for: 1-2 years ### "Very capable and robust project management tool. Have not encountered a single bug so far." May 10, 2017 5.0 ability to track project task completion, visualize via Gantt charts Pros 1) Gantt chart presentation and modification of tasks on Gantt chart. 2) Ability to define task dependencies, pre- and post- task. 2) Ability to copy and modify esisting tasks to speed entry of many similar tasks. Cons Would like to have the ability to assign the effort level in hours or days, for example, and have Teamwork automatically assign the Due Date given the Start Date. With that, would like Teamwork to re-calculate predicted Due Dates based on dependencies if a task's Due Date or completion date is manually changed. Review Source Response from Teamwork.com July 26, 2017 Hi David, Thank you for writing this review. Glad you are having a good experience with Teamwork Projects. We will raise your feature request. We are constantly improving and adding new features on a regular basis. Feel free to have a look at our roadmap at the link below. https://www.teamwork.com/roadmap Kind regards, Wes RS Rob S. Technology Manager Used the software for: 6-12 months ### "Nothing but awesomeness from Teamwork again." April 9, 2018 5.0 If your company uses teamwork then desk is a no-brainer and easily communicates with one another and you don't have the headache of having different applications that don't speak with one another and make easy transitions for employees. Pros We initially used Teamwork projects to get all of our office employees on the same page with tasks and projects. However, Teamwork desk only adds the that by adding a ticketing system and the ability to seamlessly integrate with our projects and speak to one another. Cons Again the amount of functionality and ease of use that Teamwork puts into their software is second to none. There are no Cons. Review Source Response from Teamwork.com May 22, 2019 Hi there, Thank you for the review of Teamwork Desk. Kind regards, Nancy at Teamwork. SE Sharif E. Sr Manager, Implementations Computer Software Used the software for: 1-2 years ### "Best PM Software out there!" March 13, 2018 5.0 PM Software primarily, with additional features built in to explore. Pros Have used process plan, forecast.IT, and many others and this software really gets the job done. It's a full suite of features to connect with teams, both internal and external, and provides the right levels of security and notifications. Cons The mobile application can be a little jerky when switching between projects but I mostly use the desktop version during working hours. Not typically a problem but something TW can focus on. Review Source AR Angel R. Delivery Manager Used the software for: 2+ years ### "Excellent tool with a great dashboard." January 10, 2018 4.0 Pros Ease to use, beautiful interface and reporting with excellent graphics and a lot of options. The use of tags allow to set better reporting filters. Cons The reporting cannot be printed. Lack of updates or add new features. Contract management is not supported unless you add Teamwork Project and add the contract as a project. Review Source AN Ashley N. Art Coordinator Design Used the software for: 6-12 months ### "I think this program is really well thought out." October 3, 2017 4.0 Better communications throughout the company between employees. Pros It has all the features we need. I use it every day to help coordinate jobs. Review Source Response from Teamwork.com October 5, 2017 Hi Ashley, Thank you for your review. Great to hear that Teamwork Desk has all the features you need and that it has improved communication in your company. We would like to know how we could improve your likelihood to recommend rating, please send us an email to marketing@teamwork.com and mark it for the attention of Wes. Kind regards, Wes PS Paul S. Director of Professional Services Computer Software Used the software for: 6-12 months ### "Ease of Use and Streamlined Operations" April 7, 2017 5.0 This tool has been phenomenal. Not only has it gathered all of our client interactions, support and feedback into one platform, but it's also given us real-time metrics. We've totally streamlined operations and have given clients transparency into previous requests/historical records. Plus, with having the ability to submit surveys to our clients is fantastic. Cons I wish we had the ability to customize statuses Review Source Response from Teamwork.com April 24, 2017 Hi Paul, Thanks so much for the great review. We really appreciate you taking the time to write it. We're delighted to hear that Teamwork Desk has been so beneficial to your team. If you'd be interested in working on a case study with us exploring how you use Teamwork Desk, just shoot us an email to marketing@teamwork.com. We'd love to hear your story :). Best regards, Therese Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.