INNITEL TELECOM

PREDICTIVE DIALER

5 / 5 36 reviews

Who Uses This Software?

CallCenters looking to increase their engagements and decrease their CPA.


Average Ratings

36 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • INNITEL TELECOM
  • www.innitel.com
  • Founded 2008
  • Israel

About PREDICTIVE DIALER

A Predictive dialer solution with an array of features, $250 flat rate. No extra per seat fees! Make your dialing campaign as informed as your adwords campaign.


PREDICTIVE DIALER Features

  • Call Monitoring
  • Call Recording
  • Call Results
  • Call Transfer
  • Callback Scheduling
  • Campaign Specific Caller ID
  • Contact Management
  • FCC Compliance
  • FTC Compliance
  • Lead Capture
  • Lead Management

PREDICTIVE DIALER Reviews Recently Reviewed!

ha ngoc dong

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: computer , offrer, cdc , telecommunication computer , offrer, cdc , telecommunicationcomputer , offrer, cdc , telecommunicationcomputer , offrer, cdc , telecommunicationcomputer , offrer, cdc , telecommunicationv

Amazing product and service!

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Was very impressed with the interface and the team was with me the whole journey. Awesome customer experience

Excellent

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: These guys are awesome.
Easy to work with.
Chat.
Problem solvers.
Always available and helpful.
I would recommend to anyone

Best Dialer in the market

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Don't look anywhere, Innitel is the best Dialer out there.
Years of experience at your service.
Innitel!

Have tested many different solutions by far this is the best

Jan 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Real time reporting made simple. Now I feel like I always know whats going on.

Overall: This solution makes it easy to understand what is going on. I'm running a Call Center and have always had issues in getting reliable reports on time. This product has just greatly simplified my life.

Recommendations to other buyers: Haven't used the real time dialer yet, that is my next step.

These reviews don't seem real as there are like 10 reviews all in on day

Dec 03, 2016
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I contacted this company and was not able to reach some one. Its seems this company
is based outside of the US, even though they gave a "us" number.

Easy to use systems.

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Simple easy to use platform. Enables me to live my life without having to deal so many complicated choices. I never have issues and it's always a slam dunk system.

professional company

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I don't wanna change voip provider, I really like to work with innitel because of their professional skills

Perfect support team!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been working with this company for 6 month. Support team always helps as when we need it. They are really great professionals!!

Best customer experience

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I am very much satisfied with the high quality of the way it works and would gladly recommend it to similar customer

Customer Review

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This servic was instrumental in changing my business productivity immensely. I highly recommend it to other customers.

Perfect service

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I am working with innitel since 2015. We haven't got any quality issue. They have great tech support which available 24/7. This is amazing

A great product with great tech support.

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: This product has been a real game changer for our company. It has markedly increased productivity with steadfast results. Best product yet.

Great product

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Had a test run seems like something really valuable and useful. Has some great features and very easy to use.

Great dialer!!!

Nov 15, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Very happy with this dialer, they changed my business and made my agents much more productive as a result. Thank you very very much !!!

Super useful

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: it is a great tool that helped me a lot of controlling my business unit & increasing the efficiency of my agents

A good tool to improve outbound productivity

Nov 15, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to set up

Cons: Occasional technical issues , not more than what you would usually expect.

Overall: The team is very friendly and professional, we had a few issues at the set up which were quickly escalated and resolved, all and all the service is stable and easy to set up, the cost is reasonable and the results are impressive.

Recommendations to other buyers: Allow real team integration to add leads into campaigns without having to manually extract and upload from one DB to another.

Very handy and useful

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The quick response, efficiency, and the quality.

Cons: I don't think anything is bad

Overall: Can't see how I worked without it before, very productive has all the UI requiered for any user to easily access, calls alot of clients at the same time, and gives you fast and quick results,
it's very important for any call center to have this kind of assistance.
This program can make everyone's work easier, and also is very good at marketing purposes.
works on all of our systems with awesome intergration.

Recommendations to other buyers: No

Not Bad at all

Nov 15, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Likely

Pros: It is easy to use

Cons: Nothing specially

Overall: We been experiencing Innitel since more than 6 month and it seems to work correctly, no problem with it.

Recommendations to other buyers: Make it perfect, keep the same process but modifie web pages to make it more attractive at sight

EASY TO USE SOFT

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: EASY TO USE, RAPID, WORKS WELL

Overall: Very simple and easy to use.
No problems as i used to have with other providers. Work very well, even with bad internet connection. The cost is good.

GOOD SYSTEM and LOW PRICE!

Nov 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Support

Cons: Vicidail Admin

Overall: - The support is very fast
- The system is realy easy
- The price is very low for this performance

Predictive Dialer Amazing Product by Innitel

Nov 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Likely

Pros: Saves Money, Saves Manpower, Saves Time, Works on Pc Phone

Overall: My company has been clients of Innitel for more than 2 years, one of the reason for applying for their services was because of the Dialer. We use it every day with 4 brands and 5 offices works perfectly every day like a well oiled machine. The Dialer has solved for us many problems and has saved for us alot of money and of course manpower. Any callcenter that makes calls to clients daily must get the Innitel Predictive Dialer .

the best predictive dialer yet!!!!

Nov 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: easy to use
almost without bugs
the best customer service there is
intuative interface
very good calls quality
very good value for money

Cons: haven't found any yet

Overall: As a buisness development manager for several big companies, along the way I've encountered several predictive dialers, but none of them came close to Innitels.
fast, smart, litlle to none bugs, and the customer service???? the best in the field.

In conclusion....you can't go wrong with Innitel, we use their services for years, and we say thank you every day for that.

The interface is easy, intuative, with lots of functions, they thought about evrything.
The support team is firstly, very professional, and secondly, very welcoming and nice.

As for VFM...the best there is in the field, and believe me, I checked!!!

The calls quality is good most of the time, better than the other providers, thats for sure.

Thnak you again Innitel, for everything :-)

Recommendations to other buyers: the best tool for call centers!!!!

I love Innitel

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have tried a bunch of companies but these guys are the best. I love their work. I wish them the best in business!

Game changer!

Jul 20, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This software helped us incredibly when we decided to expand into new marketing/sales strategies. Customer service is unsurpassed as well.

Very good experience

Jul 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Our company is highly satisfied and recommends the predictive dialer. This is very pleasant experience and collaboration

1 million leads processed through Innitel in 1 month!

Jul 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Integrations and flexibility

Cons: No complaints

Overall: We get leads from multiple sources that require qualification and processing. Contacting these leads in such numbers have always been a challenge. Through Innitels system we were calling 10 calls per second and getting nearly 5% answer rates with a 200% increase in productivity from our older system. Beyond that, Innitel and their support staff added our integration for us, trained our managers and remain available for brain storming and support. This is much more than a product, its a passionate company.

Recommendations to other buyers: youll want to buy a large screen to place their wallboard on.

Sales Optimization

Jul 17, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use
Call center manager
Time savings

Cons: Set up
Integration

Overall: My initial thoughts when moving to the Innitel predictive dialer, were mostly along the lines of, "if it does what they say it does, I'm going to start making much much much more money".

Little did I know how right I was, after the initial setup pains, the dialer was up and running. Right away I saw the number of conversations my reps were having with customers go way up. Secondly my ability to manage the reps real time through the intuitive call center manager was second to none. I now saw who was on the phone, for how long, AND I have the ability to listen in real time. All this has given my sales team the tools to really succeed, maximizing the results of their efforts daily.

After working with the INNITEL predictive dialer, I wonder why I didn't switch earlier, how much money my sales reps and my company must have missed out on because we didn't switch sooner.

Take it from someone who has worked in phone sales for over ten years in A wide range of verticals, If you aren't working with a predictive dialer like Innitel, that means your already behind the curve.

Recommendations to other buyers: Really a big proponent. This takes out the element of human error and delay. This is the natural evolution of the phone sales world.

Vendor Response

by INNITEL TELECOM on July 20, 2016

Thanks david!

Google Drive & Innitel

Jul 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Likely

Pros: Great Service! 3 minutes to get a support agent on the phone. Great feature set

Overall: We signed on as we are able to upload our lists straight from our google drive account. We used to store our lists on our PC which was unsafe. Quick and painless transition.

Vendor Response

by INNITEL TELECOM on July 11, 2016

We also have Dropbox as well!

Very good product

Jul 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Always work and very friendly

Cons: Good software

Overall: This company have a great product with great customer support
The software is friendly and good people are behind it
Software never breakdown

Recommendations to other buyers: Recomanded

Excellent Dialer system,works great, easy to set up and configure.

Feb 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: At the end as a call center manager, i am looking for a solution that i can rely on, that works with no bugs, that the support team behind it is responsive and take my business very seriously.

Innitel's Atomic dialer and the team behind it, are definitely meeting those requirements.
The price is fair, the quality is excellent, and i even got them to integrate the Dialer system to my Sugar CRM at no extra fee, and that's really nice.

Good luck guys and thanks again,

DP

Maximum Perfomance

Feb 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I went from making a few hundred calls a day manually and closing 3-4 sales, to making thousands of calls and a daily average of 25 sales. The interface is easy to use and intuitive. And setup was fast and friendly. The support is there to help and advise even when there is a problem.
Really highly recommend using them for you call center.

Very good Software, the best in the category very friendful to use

Jul 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very helpful to track down statistic, friendful and simple to use, Perfect tool to monitor activities of the business.

Vendor Response

by INNITEL TELECOM on July 12, 2015

Always a pleasure! and we're glad to have you on board.

the best tool for a call center!!!

Jul 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: after using their system for almost 2 years, I can say....wow

very easy to use
does the job and then some...
execellent customer service and tech support

2 thumbs up :-)

Easiest Dailer ever !

Jul 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I just started using the Innitel dailer and its beyond my expectations.
The easy of use is amazing, my employees are easily using it after short tutorial of 30 min
and they are shifting my call center to new levels...

I totally happy with the advantage system of Innitel and the bug jump in revenue on sells
thanks to Innitel dailer !!!

The best predictive dialer ever

Jul 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Upgraded my sales income in %400 more.