Who Uses This Software?

We serve Branded and Retail companies.

Average Ratings

3 Reviews
  • 4.5 / 5
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • 12Return
  • 12return.com
  • Founded 2010
  • Netherlands

About 12Return

Cloud-based solution for branded and retail companies that streamlines the authorization, transportation, processing and settlement of product returns from consumers and business customers. A service-oriented and cost-effective solution that spans all processes of the reverse supply chain. 12Return combines customer service and operations into a single returns management solution.

12Return Features

  • Customer Database
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Multi-Location
  • Purchasing
  • Returns Management
  • Sales Tracking

12Return Reviews

Easy to use RMA Software!

Jun 29, 2015
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When we were looking for easy to use RMA software, we touched base with 12Return. After a few conversations and a demo we were convinced we would improve RMA process right away. Because our IT agenda was too full for another implementation project, we did start with the portal of 12Return. Ever since we are still using their portal because it's working very smooth.

Since the start of 12Return we got back our grip on this process and more gained insights about our returns.

With the quick support of 12Return we were able to get up to speed in a few days!

Vendor Response

by 12Return on June 29, 2015

Thanks for this kind review!

12return works well for us

Jun 30, 2015
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: we've started using the software of 12return ~1 year ago, and after soem initial hickups it is workign well for us.

They have integrated their system with our distribution partner, which was a great support for us.

I can certainly recommend 12RETURn to other

Vendor Response

by 12Return on June 30, 2015

Thanks for your kind review Matthijs.

Great extension

Jul 01, 2015
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Working now for a year with the 12return extension, and it works perfectly. Besides that communication with company goes great aswell. Feel free to contact me in order you need advise!

Vendor Response

by 12Return on July 01, 2015

Thanks for this nice review about our returns solution for Magento.