# 12Return Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about 12Return Software - reviews, pricing plans, popular comparisons to other eCommerce products and more.

Source: https://www.capterra.com/p/143766/12Return/reviews

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# 

 12Return Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

12Return

## What is 12Return?

12Return is the leading cloud-based solution for product returns management in a customer-centric and circular economy. The 12Return platform and eco-system powers an all-in-one managed returns service for (retail) brands in cross-border commerce.

## What is 12Return used for?

[eCommerce](https://www.capterra.com/ecommerce-software/)[Supply Chain Management](https://www.capterra.com/supply-chain-management-software/)[Retail Management Systems](https://www.capterra.com/retail-management-systems-software/)

Overall rating

Based on 3 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

€495

Per User, Per Month

Free trial  
not available

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Our "Best of" badge program showcases products with the highest ratings...

Do you work for 12Return?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://12return.com&name=12Return)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### 12Return

4.7 (3)

VS.

[4.2 (1,991)](https://www.capterra.com/p/135757/NetSuite/reviews/)

Starting Price

€495

Per User, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (3)

Ease Of Use

4.0 (86)

Value For Money

0.0 (0)

Value For Money

3.8 (69)

Customer Service

5.0 (3)

Customer Service

3.8 (69)

## 12Return alternatives

[4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

Highest Rated

[4.6 (36)](https://www.capterra.com/p/172747/Envi/reviews/)

Starting price

$400.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.4 (100)](https://www.capterra.com/p/6101/Arena-PLM/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[4.5 (157)](https://www.capterra.com/p/134177/MRPEasy/reviews/)

Starting price

$49.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Inventory Management

Track and manage inventory levels to maintain proper supply

Returns Management

Track and facilitate returns of products sold

Shipping Management

Manage and track orders being shipped to customers

Warehouse Management

Manage and track operations and inventory within warehouses

12Return 4 features

Track and manage inventory levels to maintain proper supply

Track and facilitate returns of products sold

Manage and track orders being shipped to customers

Manage and track operations and inventory within warehouses

Get Advice

We can help you find the software with the features you need.

## Pricing

Basic

€495.00

Per User,Per Month

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## Support, customer service and training options

Customer Service

5.0 (3)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (3)

5.0

Based on 3 reviews

## User reviews

Overall rating

4.7

Based on 3 reviews

Filter by rating

5(2)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JG

Jelle G.

Owner

### "Great extension"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

July 1, 2015

Working now for a year with the 12return extension, and it works perfectly. Besides that communication with company goes great aswell. Feel free to contact me in order you need advise!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

July 1, 2015

Thanks for this nice review about our returns solution for Magento.

MB

Matthijs B.

Managing Director

### "12return works well for us"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

June 30, 2015

we've started using the software of 12return ~1 year ago, and after soem initial hickups it is workign well for us. They have integrated their system with our distribution partner, which was a great support for us. I can certainly recommend 12RETURn to other

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 30, 2015

Thanks for your kind review Matthijs.

DH

Dorian H.

CEO

### "Easy to use RMA Software!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

June 29, 2015

When we were looking for easy to use RMA software, we touched base with 12Return. After a few conversations and a demo we were convinced we would improve RMA process right away. Because our IT agenda was too full for another implementation project, we did start with the portal of 12Return. Ever since we are still using their portal because it's working very smooth. Since the start of 12Return we got back our grip on this process and more gained insights about our returns. With the quick support of 12Return we were able to get up to speed in a few days!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 29, 2015

Thanks for this kind review!

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