--- title: "DocXellent Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about DocXellent Software - reviews, pricing plans, popular comparisons to other Document Control products and more." source_url: "https://www.capterra.com/p/143771/DocXellent/" page_type: "product" language: "en" --- # DocXellent Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) DocXellent ## What is DocXellent? DocX provides a modern, compliant document control system that replaces manual processes and uncontrolled file storage with a centralized, secure platform. Designed to improve efficiency and reduce risk, DocX enables organizations to manage the full document lifecycle - from creation and review to approval, distribution, and revision. Automated workflows ensure documents are routed correctly, while version control and audit trails provide complete visibility into every change. Role-based permissions and configurable security settings ensure users only access the information they need. Teams can quickly find documents using full-text and metadata search, track training acknowledgments, and monitor document status through personalized dashboards. DocX also supports compliance by maintaining accurate records, enforcing review cycles, and generating audit-ready reports. The result is a streamlined, scalable document control system that improves collaboration, accuracy, and compliance. ## What is DocXellent used for? [Document Control](https://www.capterra.com/document-control-software/)[Quality Management](https://www.capterra.com/quality-management-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for DocXellent?[Manage this product listing](https://www.g2.com/products/docxellent/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### DocXellent 4.6 (14) VS. [4.5 (540)](https://www.capterra.com/p/148577/MasterControl/reviews/) Starting Price Contact vendor Starting Price $25000 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (14) Ease Of Use 4.1 (539) Value For Money 4.8 (13) Value For Money 4.2 (439) Customer Service 4.9 (13) Customer Service 4.5 (503) ## DocXellent alternatives [4.6 (138)](https://www.capterra.com/p/134050/Quality-Management-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.8 (124)](https://www.capterra.com/p/97557/QT9-Quality-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.9 (71)](https://www.capterra.com/p/153199/Qualityze-EQMS-Suite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.4 (63)](https://www.capterra.com/p/147317/PropelPLM/reviews/) Starting price $73.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/143771/DocXellent/alternatives/) ## FAQs about DocXellent Overview ### Which roles and teams benefit most from DocXellent? DocXellent is most used by quality assurance teams, regulatory specialists, and document control managers who need structured workflows for compliance, change control, and validation. Operations leaders and engineers rely on it to standardize records and approvals, while administrators and executives use it to improve document visibility, oversight, and process consistency. Answer based on 14 reviews Overview ### What company size and specific industries is DocXellent built for? DocXellent is designed for regulated and quality-driven organizations that need scalable document and quality control solutions. It is built for manufacturing, packaging, chemicals, and food and beverage companies, along with other businesses in similarly regulated industries. Features and Usability ### What are the key features of DocXellent? DocXellent offers document management, document lifecycle management, and document automation, plus document review, version control, and document templates. It also includes approval process control, configurable workflow, role-based permissions, audit trail, compliance tracking, and digital signature tools for controlled document handling and regulatory oversight. Integrations ### Which third-party tools and platforms does DocXellent integrate with? DocXellent connects natively to ERP platforms. The catalog lists ERP as its integration category, indicating compatibility with enterprise resource planning systems for document and process workflows. Getting Started and Support ### What training and onboarding options does DocXellent offer? DocXellent provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow remote guidance, webinars cover scheduled topic-based learning, and documentation offers written reference material for setup and ongoing review. Getting Started and Support ### What customer support options does DocXellent offer? DocXellent provides email/help desk, FAQ/forum, knowledge base, and phone support. Support coverage centers on self-service articles and direct contact options for questions or troubleshooting. Because no reviewer feedback on support is available, no claims can be made about response times, helpfulness, or common support frustrations. ## Features AI summary Based on 1,150 Document Control reviews Capterra data shows that buyers of document control software rank the following features as their top priorities: - **Archiving & Retention** (**53%** of reviewers rated this feature as critical) - **Electronic Signature** (**58%**) - **Document Management** (**59%**) DocXellent supports all three of the features reviewers value most: **Archiving & Retention**, **Electronic Signature**, and **Document Management**. Together, these capabilities help businesses keep records organized, manage document lifecycles with better control, and complete approvals faster, allowing teams to maintain compliance and handle critical files more efficiently. Archiving & Retention 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Electronic Signature 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Digitally sign online documents Corrective and Preventive Actions (CAPA) 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Investigate and take action at root cause or error in processes to prevent recurring issues Access Controls/Permissions 4.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Training Management 4.4 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Track employee/learner's progression through training programs Change Management 4.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Track and monitor efficient handling of all changes/transitions DocXellent 47 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Change Management: Track and monitor efficient handling of all changes/transitions - Complaint Management: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Defect Tracking: Process of tracking logged defects (errors) in a product or service to create new versions to fix the error - Document Automation: Automated or logic-based workflows that assist in the creation of electronic documents - Document Coding & Control: Management and control of the creation, approval, and distribution of documents and processes to ensure they meet industry regulations - Document Lifecycle Management: Series of processes that a document goes through from creation to archiving - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Full Text Search: Search for specific words or phrases within a document or database - Incident Management: Manage and track all disruptions and incidents - ISO Standards Management: Track and monitor processes/products to ensure they meet international standards developed by the ISO - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Multiple Format Support: Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) - Quality Control: Ensure that quality requirements and standards are met across production processes - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Supplier Quality Control: Qualify, select, and monitor supply chain partners - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Training Management: Track employee/learner's progression through training programs - Version Control: Track revisions and updates made to files and navigate between different versions - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (14) 4.1 Based on 14 reviews ## Pricing Value for money 4.8 (13) ### Starting price Free trial available Value for money 4.8 (13) 4.8 Based on 13 reviews ## Integrations [ ERP](https://www.capterra.com/p/143328/ERP/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (13) 4.9 Based on 13 reviews ## User reviews Overall rating 4.6 Based on 14 reviews Filter by rating 5(12) 4(1) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent JA Jamie A. Quality Assurance Specialist Health, Wellness and Fitness ### "Ensur" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 12, 2022 Pros Utilizing Ensur has helped us achieve a database for all our documentation, training records, and processes. Having all of these in one location helps us achieve an audit trail and historical records for future reference. I also love the support given. The DocXellent team are truly some of the most caring, helpful, and personable people I know. They are always a click away and ready to help. Cons For me it's how the menus are designed. Between having to utilize the blue (i) icon, the drop down menus, and additional features, it's a little difficult to get used to at first. There are a few features like how you upload supporting documents and what limitations there are in form development that are a little cumbersome. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DM Devy M. Regulatory Specialist Pharmaceuticals ### "DocXellent customer service and team are superb! ensur document management system works wonder" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 12, 2022 DocXellent customer service is one of the best. Their team from product development, Sales, Training, quality - all of them have provided high satisfaction to support our operation since 2011. I highly recommend DocXellent to support your team in maintaining document control records with highest traceability to support business continuity. Pros Provides traceability, training record, document controls with ease of mind designed in the software. Cons Some users in my team would prefer less clicking or customization. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Mike S. Operations Manager Electrical/Electronic Manufacturing ### "Docxellent's Ensur is a great tool to show compliance with hazardous area product manufacturing" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 8, 2022 Pros We have good document and change control and are able to demonstrate compliance with hazardous area product requirement to auditors such as FM for North America as well as European ATEX, Global IEC Ex, and China's CCC auditors. Cons The main improvements would be things to make the software easier to use (less clicks). Also, for Change Orders (CO), it would be nice to add some additional workflow options. For instance, a CO may require someone to do a task but the required task doesn't necessarily need to hold up the CO processing - in fact sometimes it can't be done until the CO is completed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC Alexandra C. Quality Systems Manager Consumer Goods ### "ensur is STILL the one..." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 5, 2022 DocXellent's Support team is fantastic - super responsive, pleasant to deal with, helpful and informative; they often try to offer more than one way to solve a problem. DocXellent's monthly newsletter and frequent webinars provide useful insights into features of ensur that we may not currently be using. Pros We have been using ensur since 2014 - lots of changes over 8 years, but ensur has handled them with ease. Whenever we discuss creating a new process, my go-to is always ensur. Slowly but surely we are transforming our old, paper-based processes to electronic, providing people with better access to the latest document versions, and more accurate tracking of approvals, in an easy-to-use, Part 11 compliant software program. Cons I only wish ensur would be more widely adopted across my entire organization (which has nothing to do with the software and more to do with exponential growth and limited resources). Reasons for choosing DocXellent Ease of use and price. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AT Albert T. Global Doc & Pkg Tech Manager Health, Wellness and Fitness ### "Overall system use and functionality" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 5, 2022 Overall experience is good. We migrated a lot of manufacturing sites' packaging specifications and maintain each object relationships in Bill of Material of SKUs. Pros Easy to customise, easy configuration and easy to implement and deploy. Cons Content Explorer View could be better if user can configure to what individual needs are by hiding or adding more meta data columns. Report of KPI could be made simpler by choosing certain object, criteria and selecting certain filters. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Melissa M. Intranet and Quality Management Software Administrator Research ### "My favorite software team" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 5, 2022 We implemented ENSUR in December 2019. Being fully remote for two years, starting in March 2020, we rely on ENSUR for more and more all the time. We could not have handled our research and training documentation during the pandemic with ENSUR and the DocXellent team. We have used ENSUR for a vendor audit and were able to provide all requested documentation, with ease. Pros Implementation, creative problem solving support team, straightforward functionality. Cons Training management module is not useful to the way we track training. Alternatives considered [Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/) Reasons for choosing DocXellent The DocXellent team won us over, easily. The product is more scaled to our use along with more available customizations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RV Richard V. Change Control Analyst Medical Devices ### "Excellent System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 30, 2022 DocXellent has always been great to work with and they are very good at finding solutions to any issue that may arise. I would recommend this software to any company that needs a platform like this. Pros Customer Service and Support! The system is easy to implement and use because we have excellent support from DocXellent! they have always been great to work with and makes hard tasks easy when working with them! Cons not a lot of Cons to this software. Integrations are always tough but that really doesn't have anything to do with the software. no major cons to this software! Reasons for choosing DocXellent from what I understand it was the ease of use and cost. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM Chris M. Senior Director Pharmaceuticals ### "Set up, Train, Implement, Go" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 30, 2022 One of the best customer support teams we've worked with. Outstanding product and smart updates. Pros The flexibility to import our existing content and immediately organize it easy access. Cons Super users would like more flexibility with custom reports, forms, and overlays. Routine users wish for better interface on mobile devices. Alternatives considered [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) [Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/) Reasons for choosing DocXellent Location, support, price, customization options Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Michael S. Senior Engineer Medical Devices ### "Clunky and painful" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 March 25, 2021 There has to be better document control software on the market... Pros Nothing. This software makes what should be a simple process slow and clumsy. Cons The interface is very slow to update and lacks any coherent UI design. The system often lacks any positive confirmation that a choice has been accepted or that the system is working in the background. We recently moved from v4.2 to v4.4 and although some minor improvements were made to the look of the interface, functionally the software is actually worse. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 31, 2021 Michael, thank you for your unbiased comments. We take our customers' feedback very seriously and we're sorry to hear that ENSUR has fallen short of your expectations. We are certain the latency issues you are experiencing could most likely be resolved with help from our technical support team. We would welcome the opportunity to have a call with you to assess the issues you are seeing and help with this situation. Our team may have some suggestions on how best to use features to make the flow of content more seamless. Please contact us anytime at support@docxellent.com to set up a time to chat. Respectfully, Amy Rodrigues, DocXellent JC Janine C. Quality Assurance Coordinator Food & Beverages ### "Great system for doc contorl and training" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 16, 2018 ENSUR has been a great help to us. We went from an all paper system to an easy electronic version that saves me time rather then chasing people down to review documents or perform training. Pros I love that my team members can find all documents and training in one place. Before we had a variety of different places to go to find this information. I also love how quickly customer support gets back to you about an issue. Cons I don't like that I cannot create a training matrix for repeated use when a new employee is hired. As a rapidly growing company it is a little time consuming adding the same training over and over when a new employee is hired. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/143771/DocXellent/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.