# DocXellent Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about DocXellent Software - reviews, pricing plans, popular comparisons to other Document Control products and more.

Source: https://www.capterra.com/p/143771/DocXellent

---

# 

 DocXellent Software Review 2026: Features, Integrations, Pros & Cons

Last updated on April 1, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

DocXellent

## What is DocXellent?

DocX provides a modern, compliant document control system that replaces manual processes and uncontrolled file storage with a centralized, secure platform. Designed to improve efficiency and reduce risk, DocX enables organizations to manage the full document lifecycle - from creation and review to approval, distribution, and revision. Automated workflows ensure documents are routed correctly, while version control and audit trails provide complete visibility into every change. Role-based permissions and configurable security settings ensure users only access the information they need. Teams can quickly find documents using full-text and metadata search, track training acknowledgments, and monitor document status through personalized dashboards. DocX also supports compliance by maintaining accurate records, enforcing review cycles, and generating audit-ready reports. The result is a streamlined, scalable document control system that improves collaboration, accuracy, and compliance.

## What is DocXellent used for?

[Document Control](https://www.capterra.com/document-control-software/)[Quality Management](https://www.capterra.com/quality-management-software/)

Top alternative

Featured

Overall rating

Based on 14 user reviews

Reviews sentiment

Positive

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Neutral

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Negative

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Free trial  
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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### DocXellent

4.6 (14)

VS.

[4.5 (526)](https://www.capterra.com/p/148577/MasterControl/reviews/)

Starting Price

Contact vendor

Starting Price

$25000

Other, Per Year

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.9 (14)

Ease Of Use

4.1 (525)

Value For Money

4.8 (13)

Value For Money

4.2 (427)

Customer Service

4.9 (13)

Customer Service

4.5 (490)

## DocXellent alternatives

[4.6 (128)](https://www.capterra.com/p/134050/Quality-Management-Software/reviews/)

Starting price

Contact vendor for pricing

[4.4 (74)](https://www.capterra.com/p/192574/Dot-Compliance/reviews/)

Starting price

Contact vendor for pricing

[4.6 (109)](https://www.capterra.com/p/136111/ComplianceQuest/reviews/)

Starting price

$30.00

Per User, Per Month

Highest Rated

[4.8 (116)](https://www.capterra.com/p/97557/QT9-Quality-Management/reviews/)

Starting price

Contact vendor for pricing

[View all alternatives](https://www.capterra.com/p/143771/DocXellent/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Training Management

4.4 (5)

40.00% of 5 reviewers that rated this feature as important or highly important

Track employee/learner's progression through training programs

Access Controls/Permissions

4.3 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Change Management

4.5 (4)

100.00% of 4 reviewers that rated this feature as important or highly important

Track and monitor efficient handling of all changes/transitions

Compliance Management

4.8 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Track and manage adherence to policies for any service, product, process, or supplier

File Sharing

4.3 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Public or private sharing of digital files such as documents, audio/video, images, and more

Corrective and Preventive Actions (CAPA)

4.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Investigate and take action at root cause or error in processes to prevent recurring issues

DocXellent 46 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage the process of evaluating documents or requests submitted for approval

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Track and monitor efficient handling of all changes/transitions

Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction

Track and manage adherence to policies for any service, product, process, or supplier

Investigate and take action at root cause or error in processes to prevent recurring issues

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Process of tracking logged defects (errors) in a product or service to create new versions to fix the error

Automated or logic-based workflows that assist in the creation of electronic documents

Management and control of the creation, approval, and distribution of documents and processes to ensure they meet industry regulations

Store, manage, and track all electronic documents in a centralized location

Review and analyze existing information across documents

Assemble applications and processes by dragging over and arranging pre-built components

Digitally sign online documents

Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed

Public or private sharing of digital files such as documents, audio/video, images, and more

Search for specific words or phrases within a document or database

Manage and track all disruptions and incidents

Track and monitor processes/products to ensure they meet international standards developed by the ISO

Manage, maintain and track the performance of assets and equipment

Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12)

Ensure that quality requirements and standards are met across production processes

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

Search and filter data across systems to locate required information by entering keywords or certain criteria

Securely stores data to prevent data loss or breaches

Qualify, select, and monitor supply chain partners

Create, manage and track all task activities and progression

Set up connections to third-party platforms to improve business processes

Track employee/learner's progression through training programs

Track revisions and updates made to files and navigate between different versions

Create, design and manage workflows for repetitive tasks

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Features

4.1 (14)

4.1

Based on 14 reviews

## Pricing

Value for money

4.8 (13)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.8 (13)

4.8

Based on 13 reviews

## Integrations

[

ERP](https://www.capterra.com/p/143328/ERP/)

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Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (13)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (13)

4.9

Based on 13 reviews

## User reviews

Overall rating

4.6

Based on 14 reviews

Filter by rating

5(12)

4(1)

3(0)

2(0)

1(1)

Mentioned topic

Sorted by most recent

JA

Jamie A.

Quality Assurance Specialist

Health, Wellness and Fitness

### "Ensur"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

July 12, 2022

Pros

Utilizing Ensur has helped us achieve a database for all our documentation, training records, and processes. Having all of these in one location helps us achieve an audit trail and historical records for future reference. I also love the support given. The DocXellent team are truly some of the most caring, helpful, and personable people I know. They are always a click away and ready to help.

Cons

For me it's how the menus are designed. Between having to utilize the blue (i) icon, the drop down menus, and additional features, it's a little difficult to get used to at first. There are a few features like how you upload supporting documents and what limitations there are in form development that are a little cumbersome.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DM

Devy M.

Regulatory Specialist

Pharmaceuticals

### "DocXellent customer service and team are superb! ensur document management system works wonder"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 12, 2022

DocXellent customer service is one of the best. Their team from product development, Sales, Training, quality - all of them have provided high satisfaction to support our operation since 2011. I highly recommend DocXellent to support your team in maintaining document control records with highest traceability to support business continuity.

Pros

Provides traceability, training record, document controls with ease of mind designed in the software.

Cons

Some users in my team would prefer less clicking or customization.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MS

Mike S.

Operations Manager

Electrical/Electronic Manufacturing

### "Docxellent's Ensur is a great tool to show compliance with hazardous area product manufacturing"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 8, 2022

Pros

We have good document and change control and are able to demonstrate compliance with hazardous area product requirement to auditors such as FM for North America as well as European ATEX, Global IEC Ex, and China's CCC auditors.

Cons

The main improvements would be things to make the software easier to use (less clicks). Also, for Change Orders (CO), it would be nice to add some additional workflow options. For instance, a CO may require someone to do a task but the required task doesn't necessarily need to hold up the CO processing - in fact sometimes it can't be done until the CO is completed.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AC

Alexandra C.

Quality Systems Manager

Consumer Goods

### "ensur is STILL the one..."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 5, 2022

DocXellent's Support team is fantastic - super responsive, pleasant to deal with, helpful and informative; they often try to offer more than one way to solve a problem. DocXellent's monthly newsletter and frequent webinars provide useful insights into features of ensur that we may not currently be using.

Pros

We have been using ensur since 2014 - lots of changes over 8 years, but ensur has handled them with ease. Whenever we discuss creating a new process, my go-to is always ensur. Slowly but surely we are transforming our old, paper-based processes to electronic, providing people with better access to the latest document versions, and more accurate tracking of approvals, in an easy-to-use, Part 11 compliant software program.

Cons

I only wish ensur would be more widely adopted across my entire organization (which has nothing to do with the software and more to do with exponential growth and limited resources).

Reasons for choosing DocXellent

Ease of use and price.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AT

Albert T.

Global Doc & Pkg Tech Manager

Health, Wellness and Fitness

### "Overall system use and functionality"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

July 5, 2022

Overall experience is good. We migrated a lot of manufacturing sites' packaging specifications and maintain each object relationships in Bill of Material of SKUs.

Pros

Easy to customise, easy configuration and easy to implement and deploy.

Cons

Content Explorer View could be better if user can configure to what individual needs are by hiding or adding more meta data columns. Report of KPI could be made simpler by choosing certain object, criteria and selecting certain filters.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MM

Melissa M.

Intranet and Quality Management Software Administrator

Research

### "My favorite software team"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 5, 2022

We implemented ENSUR in December 2019. Being fully remote for two years, starting in March 2020, we rely on ENSUR for more and more all the time. We could not have handled our research and training documentation during the pandemic with ENSUR and the DocXellent team. We have used ENSUR for a vendor audit and were able to provide all requested documentation, with ease.

Pros

Implementation, creative problem solving support team, straightforward functionality.

Cons

Training management module is not useful to the way we track training.

Alternatives considered

[Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/)

Reasons for choosing DocXellent

The DocXellent team won us over, easily. The product is more scaled to our use along with more available customizations.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RV

Richard V.

Change Control Analyst

Medical Devices

### "Excellent System"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 30, 2022

DocXellent has always been great to work with and they are very good at finding solutions to any issue that may arise. I would recommend this software to any company that needs a platform like this.

Pros

Customer Service and Support! The system is easy to implement and use because we have excellent support from DocXellent! they have always been great to work with and makes hard tasks easy when working with them!

Cons

not a lot of Cons to this software. Integrations are always tough but that really doesn't have anything to do with the software. no major cons to this software!

Reasons for choosing DocXellent

from what I understand it was the ease of use and cost.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CM

Chris M.

Senior Director

Pharmaceuticals

### "Set up, Train, Implement, Go"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 30, 2022

One of the best customer support teams we've worked with. Outstanding product and smart updates.

Pros

The flexibility to import our existing content and immediately organize it easy access.

Cons

Super users would like more flexibility with custom reports, forms, and overlays. Routine users wish for better interface on mobile devices.

Alternatives considered

[Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)

[Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/)

Reasons for choosing DocXellent

Location, support, price, customization options

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Michael S.

Senior Engineer

Medical Devices

### "Clunky and painful"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

0.0

0.0

Likelihood to Recommend

0/10

March 25, 2021

There has to be better document control software on the market...

Pros

Nothing. This software makes what should be a simple process slow and clumsy.

Cons

The interface is very slow to update and lacks any coherent UI design. The system often lacks any positive confirmation that a choice has been accepted or that the system is working in the background. We recently moved from v4.2 to v4.4 and although some minor improvements were made to the look of the interface, functionally the software is actually worse.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

March 31, 2021

Michael, thank you for your unbiased comments. We take our customers' feedback very seriously and we're sorry to hear that ENSUR has fallen short of your expectations. We are certain the latency issues you are experiencing could most likely be resolved with help from our technical support team. We would welcome the opportunity to have a call with you to assess the issues you are seeing and help with this situation. Our team may have some suggestions on how best to use features to make the flow of content more seamless. Please contact us anytime at support@docxellent.com to set up a time to chat. Respectfully, Amy Rodrigues, DocXellent

JC

Janine C.

Quality Assurance Coordinator

Food & Beverages

### "Great system for doc contorl and training"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 16, 2018

ENSUR has been a great help to us. We went from an all paper system to an easy electronic version that saves me time rather then chasing people down to review documents or perform training.

Pros

I love that my team members can find all documents and training in one place. Before we had a variety of different places to go to find this information. I also love how quickly customer support gets back to you about an issue.

Cons

I don't like that I cannot create a training matrix for repeated use when a new employee is hired. As a rapidly growing company it is a little time consuming adding the same training over and over when a new employee is hired.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/143771/DocXellent/reviews/)

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