# Shift4Shop Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Shift4Shop Software - reviews, pricing plans, popular comparisons to other Small Business eCommerce products and more. Source: https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software --- # Shift4Shop Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Shift4Shop ## What is Shift4Shop? Shift4Shop, formerly 3dcart, is an all-in-one eCommerce platform designed for any business. The platform provides everything you need to build, manage, and grow an online store. Unlike most eCommerce platforms, you don't need to buy additional apps, buy themes, or pay transaction fees. There is over 200 built-in features, including the ability to send newsletters, chat with your customers, run an affiliate program, offer a gift registry, utilize a powerful product review system, and many more. ## What is Shift4Shop used for? [Small Business eCommerce](https://www.capterra.com/small-business-ecommerce-software/)[eCommerce](https://www.capterra.com/ecommerce-software/)[B2B eCommerce Platform](https://www.capterra.com/b2b-ecommerce-platform-software/) Top alternative Featured Overall rating Based on 129 user reviews Reviews sentiment Positive 78% Neutral 12% Negative 11% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Shift4Shop?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.shift4shop.com/&name=Shift4Shop) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Shift4Shop 4.1 (129) VS. [4.2 (1,309)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting Price Contact vendor Starting Price $31.1 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (127) Ease Of Use 4.0 (6,175) Value For Money 4.1 (114) Value For Money 4.1 (5,101) Customer Service 3.9 (114) Customer Service 3.9 (4,881) ## Shift4Shop alternatives [4.2 (2,044)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [Shopify](https://www.capterra.com/p/83891/Shopify/) [4.5 (6,693)](https://www.capterra.com/p/83891/Shopify/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/83891/Shopify/) [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) [4.5 (1,042)](https://www.capterra.com/p/225601/WooCommerce/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/225601/WooCommerce/) [Wix](https://www.capterra.com/p/169007/Wix/) [4.4 (10,696)](https://www.capterra.com/p/169007/Wix/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169007/Wix/) [View all alternatives](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/alternatives/) ## FAQs about Shift4Shop Overview ### What problems does Shift4Shop solve? Shift4Shop solves the challenge of launching and running an online store without stitching together separate tools for catalog management, checkout, POS tracking, customer data, and marketing. Small businesses, growing retailers, store managers, and DIY merchants benefit most when managing large product catalogs, product options, exports, and scalable storefront customization. Answer based on 33 reviews Overview ### Which roles and teams benefit most from Shift4Shop? Shift4Shop is most used by business owners, presidents, and CEOs who need to launch online stores, manage products, and oversee sales performance. Web developers and consultants benefit from customizing storefronts and integrations, while office, store, and account managers use it to handle day-to-day orders, content, and customer operations. Answer based on 111 reviews Overview ### What company size and industries is Shift4Shop built for? Shift4Shop is designed for online business owners from startups to enterprises, with reviewer usage concentrated in small businesses at 92% and retail at 20%. It also sees adoption in arts and crafts and sporting goods, each representing 7% of reviewers, while midsize and enterprise companies account for 6% and 2%. Answer based on 129 reviews Features and Usability ### What are the key features of Shift4Shop? Shift4Shop includes core e-commerce features like an online store builder, shopping cart, catalog management, order management, and website hosting. Differentiating capabilities include customizable templates and HTML/CSS editing, SEO management, abandoned cart saver, loyalty programs, and multi-channel selling with social media and marketplace integrations. Answer based on 62 reviews Overview ### How good is Shift4Shop for hosting an online store? Shift4Shop makes it fairly easy to launch and manage an ecommerce website, especially for small businesses with large catalogs. Many users like the responsive storefronts, product management, and built-in hosting, though some report glitches, occasional downtime, and uneven support during setup, domain transfers, or payment processing issues. Answer based on 29 reviews Integrations ### Which third-party tools and platforms does Shift4Shop integrate with? Shift4Shop integrates with ShipStation, ShippingEasy, Fishbowl, QuickBooks Online, Mailchimp, PayPal, Stripe, and Avalara, plus other commerce and marketing tools such as Google Analytics 360, Meta for Business, TaxCloud, and authorize.net. These integrations cover shipping, inventory, accounting, payments, tax, and customer engagement. Answer based on 11 reviews Getting Started and Support ### How easy is it to onboard and train a team on Shift4Shop? Shift4Shop offers in-person training, live online sessions, webinars, videos, and documentation, giving teams several ways to learn. Basic product setup and daily tasks are quick for beginners, but reviewers say the platform has a clear learning curve. Admins and users handling customization typically need more time, repetition, and occasional support. Answer based on 26 reviews Getting Started and Support ### What customer support options does Shift4Shop offer, and how do users rate the experience? Shift4Shop offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as knowledgeable, friendly, and helpful, with quick issue resolution, especially through chat and phone. Others report slower ticket responses, outdated knowledge-base articles, and inconsistent follow-through on complex technical problems. Answer based on 62 reviews Features and Usability ### How customizable is Shift4Shop for online stores? Shift4Shop offers flexible store customization, with templates, HTML, CSS, and custom code options for businesses that want more control. Developers and experienced store owners often like the design freedom, but beginners may find changes harder to make, with some themes, plugins, and advanced custom work adding extra cost. Answer based on 27 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Catalog Management 3.1 (11) 18.18% of 11 reviewers that rated this feature as important or highly important Create and manage digital catalog of products/services with their details, specifications, and price Order Management 3.0 (9) 22.22% of 9 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases SEO Management 1.7 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Optimize and manage the search engine optimization efforts for a website or digital content Inventory Management 2.2 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Shipping Management 2.7 (6) 16.67% of 6 reviewers that rated this feature as important or highly important Manage and track orders being shipped to customers Shopping Cart 3.3 (6) 16.67% of 6 reviewers that rated this feature as important or highly important Checkout of online store Shift4Shop 48 features Built-in tool that sends an email invitation to customers who have added an item to their cart but left before completing checkout Application programming interface that allows for integration with other systems/databases Create and manage digital catalog of products/services with their details, specifications, and price Manage various distribution channels, build relations with channel partners, and track their performance Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes Store and organize information about customers and previous interactions Add customized logos and colors to align with company branding Protect sensitive data for digital privacy Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Track products that are for sale at a reduced price or part of coupon promotions Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Electronically collect payments for goods or services Create and send email blasts/campaigns Serves B2B organizations Designed for small businesses Monitor product stock levels Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Collect, organize, and track inventory/product data including item numbers, descriptions, etc. Group and package individual but related items as one package set Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage multiple teams and operations from a central location Tracks and processes online orders Accept and process online payment transactions Includes functionalities for creating custom eCommerce websites Manage and track customer orders for goods, investments, or any other purchases Accept, record, and reconcile financial transactions Accept and process customer payments for products or services using hardware and software Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Present a catalog of inventory that customers can view Customize the specifications of a finished product to meet the particular needs of a customer Design, communicate, and distribute incentives to perform a specific action Preview and make real-time changes in the web content Oversee the process of issuing refunds Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process Track and facilitate returns of products sold Track and monitor reviews of products or services Optimize and manage the search engine optimization efforts for a website or digital content Generate or print labels that contain shipping information for packages Manage and track orders being shipped to customers Checkout of online store Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Implementation of various strategies to manage tax obligations via planning and maintaining compliance Sample files or documents that could be customized as needed or used as is Built-in website builder or integration with third-party site Get Advice We can help you find the software with the features you need. Features 4.0 (124) 4.0 Based on 124 reviews ## Pricing Value for money 4.1 (114) ### Starting price Free trial not available Value for money 4.1 (114) 4.1 Based on 114 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ ShipStation](https://www.capterra.com/p/155621/ShipStation/)[ Avalara](https://www.capterra.com/p/75673/AvaTax/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (114) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (114) 3.9 Based on 114 reviews ## User reviews Overall rating 4.1 Based on 129 reviews Filter by rating 5(69) 4(31) 3(15) 2(5) 1(9) Mentioned topic Sorted by most recent AS Angelina S. Owner Design ### "Horribly unprofessional, littler regard for their customers. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 16, 2025 Terribly unprofessional. I would highly recommend using any other company to host your website. Pros Because of the aftermath I couldn't possibly recommend this company for any reason. Cons I cannot use 2 of their payment providers and was told I could bring in my own option. After months of not hearing back, they suddenly changed their mind and told me I had to pay a bill for services I didn't receive from them before they would let me back into my site. I could have exported the contents to transfer if I had been warned. This is unbelievable. It is well documented that I emailed and didnt hear back, I included many people and they never replied. How can you hold my property hostage to services that weren't rendered? You guys will end up with a class action lawsuit for this. When you do, I hope a lawyer contacts me. My email is my first and last name together at gmail.com if anyone is interested. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KH Kelly H. Web specialist Sporting Goods ### "There are better, easier solutions out there for the same costs" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 6, 2023 They had an excellent plan where you got the cart free if you used their payment processor. Then they changed that to charge if you did not process a certain amount through that payment processor. They decided to kill my legacy plan and delete my entire store and account out from under me without any warning. It was great until it wasn't. Pros They had an excellent plan where you got the cart free, if you used their payment processor. Lots of apps are included. Can use "out of the box" without having to add a bunch of paid options. Cons Their apps and setup are confusing and hard to figure out for someone just starting out. Single plan. One price good for established ecomm not good for start ups. Alternatives considered [Shopify](https://www.capterra.com/p/83891/Shopify/) Reasons for choosing Shift4Shop The free option when using their payment processors. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JO John O. Owner Gambling & Casinos ### "Good service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 29, 2023 Pros Payout is faster then other soon as a batch out it’s settled faster then others Cons They don’t do payout same day at all they should Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JW Jared W. Chief Laborer Sporting Goods ### "Shift on past Shift4Shop and don't look back" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 23, 2023 Very negative. I gave it a try, they fell flat and didn't get up. I'm planning on taking my site down and finding a better solution that actually is stable and works. Pros Free, no fees except a processing percentage inline with other options. Cons Instructions to set up the site and transfer over your domain were missing. Hours wasted when I had to perform a specific ticket to get it to work that wasn't listed or documented. Setup is atrocious, not fluid, old outdated. I finished setup and took my site live and found out the credit card processing wasn't working. Several messages to support and the reply's back were so incoherent, no one could understand what they were saying. It wasn't even proper English or legible. I have missed over a month of sales because of how bad their processing setup is. Some of the support staff are ok, some shouldn't be allowed to work in the tech sector and should require adult supervision. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/) [BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) Reasons for choosing Shift4Shop No fees is the only reason I gave it a try. Not even worth free. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DL David L. Owner Consumer Electronics ### "Worst company on the planet" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 20, 2022 I've been with them for over 15 years and that's the problem, you spend ungodly time getting everything setup and I'm sure they know changing platforms is just not feasible for a small biz!!! In those 15 years have encountered countless glitches but god forbid ever call them glitches as in their mind the software is perfect. I could cite many examples but the reason I'm here now is because our file system is not displaying and there's another glitch with images and now and after a month they won't even respond to me. Lets back up to a few months ago when they stopped email hosting, it was supposed to be cut on a Friday but also they provided no notices as the day arrived so didn't even know it was for certain and never responded back about it. Instead they cut it that Thursday night and this was before the 4th of July, then had no support available until the following Tuesday and the changes for a new email service had to be done by them as of course there were glitches in the system... It's been 15 years of complete incompetence until you get to the top tech guys which would usually only happen when would get so pissed off and send a completely inappropriate message... and it goes all the way to \[SENSITIVE CONTENT\] who I copy on most issues so no doubt the all of this is just the culture of the biz. Anyone writing positive reviews has either been paid or just has not gotten deepen enough into their operations yet! Pros There is nothing to like with the service and support they offer! Cons Their software which certainly is not theirs based on how a lot of support seems to go through outside parties, horrible service going all the up to the president! Reasons for choosing Shift4Shop because had access to customize the code Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KL Kristine L. Owner Wholesale ### "This was MUCH better when it was 3dcart. It's garbage now, no support, and clunky." 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 December 13, 2022 I was a 3dcart customer, and the customer service, when they were owners, was very good. They were helpful, responsive, and patient. Shift4Shop who purchased them, is a complete 180 degrees from that. From flippant responses to legitimate questions on chat to ticket responses that take 10-14 days, there is simply NO value for the money. They bought out 3dcart, did nothing to improve anything, increased the price, and cut the customer service aspect of things. It's a shame, it used to be a good option for a small business owner who was willing to take the time to make a great site, for not as much $$ as the big outfits. HERE IS THE KICKER: I opted to leave about 5 months into the prepaid year ($830 or so). After requesting a refund for the remaining months, they denied me, saying "it's been more than 30 days since you purchased so we can't" which is a load of bull. It is a rule THEY made up. This company feels absolutely entitled to an entire year's service without actually providing the service. I was not surprised when I was denied, and it further confirmed that I had indeed made the right choice to leave this abysmal service. Pros What made 3dcart (bought by shift4shop) unique, was that there was a control for even the most minute function, allowing the user to have a tremendous amount of grasp of the overall customer experience. It was confusing at times, but that was offset by the relative ease of obtaining help from technical support when it got difficult. Cons The CRM is absolutely stupid. I would get an email from a customer, sent to my email address, but in order to reply, I had to log back into the CRM screen. It was highly inconvenient, and I far prefer Shopify's version which pushes my response via email directly to the customer. I can respond in almost real time. Reasons for choosing Shift4Shop Shift4shop (3dcart) was ok because while it was clunky, the price point wasn't terrible. And customer service was pretty decent. But lately they've decided to up the price, and provide nothing for the increased expense, indeed cutting back on customer service options. I left. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CB Clement B. General director Financial Services ### "Shift4Shop" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 21, 2022 Pros Its program has almost everything you need for better development the support people are great and are available to help you Cons Often the website breaks down and it's not interesting so you want to go elsewhere Switched from [Rocketspark](https://www.capterra.com/p/158722/Rocketspark/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LR Leslie R. VP MARKETING/SALES Printing ### "robust platform experiencing declining customer service, increasing "glitches", increasing pricing" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 November 11, 2022 We stayed with Shift 4 Shop/3dcartstores due to the functionality of the platform. The cost used to be good and the customer service much better in the past. However, over the course of the last year we have been experiencing an uptick in "glitches" on their platform. You almost have to demand to speak to management and then when / if they get to you. My most current situation is that all of our products have incorrect captioning descriptions, i.e. a red shirt is captioned black, AND THERE is no correction as of now since putting in a ticket over 3 days ago. According to them, it seems to be a "global" issue affecting everyones site on the platforms. Pros We stayed with Shift 4 Shop/3dcartstores due to the functionality of the platform. The cost used to be good and the customer service much better in the past. Cons Increasing "glitches" either globally or domain specific. Long or no response from upper management on serious issues such as missing orders, description issues. etc. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JU Jessica U. Customer support specialist Entertainment ### "Online ordering " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 October 20, 2022 Pros It's similar to 3d cart which is what it took over in our company. Cons I do not like that changes can be made without us knowing. Causes issues for our website. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WA William A. Vice President Automotive ### "Stole from us and while trying to strongarm us into using their payment processor" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 9, 2022 We have been humming along for several years using 3D Cart/Shift4Shop and were happy until just the past two days. They sent an email out saying that if we didn't register for their payment processor, our site would be deleted. We don't want to use their processor... so I called. I was told I received the email by mistake and we were all good and to disregard. Well, it turns out they automatically made their processor an option on our checkout. They captured nearly $6k in funds in 2 days WITHOUT EVER HAVING OUR BANKING INFO! I called again and they said they had some account info that I had never heard of, nor provided. The only resolution they could come up with was to send the money to me right away... NOT!!! Their resolution was to REFUND the customers if I didn't sign up for their processing. Now I have to go back and re-capture the payments for product that was already delivered!!! There may be a lawsuit in the making if we are unable to get payment for the products that were delivered with payments captured in a totally unauthorized manner. AVOID THIS COMPANY Pros The Shift4Shop store layout is capable of many things we require, such as different price tiers for different customer groups as well as options for each product. Cons Some of the formattings are not automatically symmetrical and require adjusting, and still may not be quite right. Customer service is garbage. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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