# Page 2 | Shift4Shop Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Shift4Shop the right Small Business eCommerce solution for you? Explore 129 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/reviews --- Shift4Shop 4.1 (129) [View alternatives](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Shift4Shop ## Showing most helpful reviews Showing 26-50 of 129 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KL Kristine L. Owner Wholesale Used the software for: 2+ years ### "This was MUCH better when it was 3dcart. It's garbage now, no support, and clunky." December 13, 2022 2.0 I was a 3dcart customer, and the customer service, when they were owners, was very good. They were helpful, responsive, and patient. Shift4Shop who purchased them, is a complete 180 degrees from that. From flippant responses to legitimate questions on chat to ticket responses that take 10-14 days, there is simply NO value for the money. They bought out 3dcart, did nothing to improve anything, increased the price, and cut the customer service aspect of things. It's a shame, it used to be a good option for a small business owner who was willing to take the time to make a great site, for not as much $$ as the big outfits. HERE IS THE KICKER: I opted to leave about 5 months into the prepaid year ($830 or so). After requesting a refund for the remaining months, they denied me, saying "it's been more than 30 days since you purchased so we can't" which is a load of bull. It is a rule THEY made up. This company feels absolutely entitled to an entire year's service without actually providing the service. I was not surprised when I was denied, and it further confirmed that I had indeed made the right choice to leave this abysmal service. Pros What made 3dcart (bought by shift4shop) unique, was that there was a control for even the most minute function, allowing the user to have a tremendous amount of grasp of the overall customer experience. It was confusing at times, but that was offset by the relative ease of obtaining help from technical support when it got difficult. Cons The CRM is absolutely stupid. I would get an email from a customer, sent to my email address, but in order to reply, I had to log back into the CRM screen. It was highly inconvenient, and I far prefer Shopify's version which pushes my response via email directly to the customer. I can respond in almost real time. Reason for choosing Shift4Shop Shift4shop (3dcart) was ok because while it was clunky, the price point wasn't terrible. And customer service was pretty decent. But lately they've decided to up the price, and provide nothing for the increased expense, indeed cutting back on customer service options. I left. Review Source MS Michael S. Owner Arts and Crafts Used the software for: 2+ years ### "Deletes long term customers website." April 14, 2022 1.0 Deleted my website after years of service with them. No warning, still charging because no admin logged in within 90 days. Pros Can't have pros if it deletes your site with no warning. Cons Deletes your site without warning you and charges you. Review Source JJ James J. Co-owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Run as Fast as you can Forest! Run!" April 24, 2022 1.0 We used them for 2 years and had minor problems up until the end. For the last 2 months, customers were unable to checkout, or connect to our payment processor. We put in like 5 hot tickets to get fixed and day after day nothing was fixed and support got ruder and ruder with us! We lost thousands of dollars online with this company and now they are chasing us for renewal payment after I have already closed my store! Simply put, this is bad software with a poor customer care staff! Pros We used them for 2 years and had minor problems up until the end. For the last 2 months, customers were unable to checkout, or connect to our payment processor. We put in like 3 to 5 hot tickets to get fixed and day after day nothing was fixed and support got ruder and ruder with us! We lost thousands of dollars online with this company and now they are chasing us for a renewal payment! Simply put, this is bad software with a poor customer care staff! Cons Oh, the loss of money and our customers getting turned away online. Measures right up to the lack of response to do anything by the customer care and tech support departments! Review Source DL David L. Owner Consumer Electronics Used the software for: 2+ years ### "Worst company on the planet" December 20, 2022 1.0 I've been with them for over 15 years and that's the problem, you spend ungodly time getting everything setup and I'm sure they know changing platforms is just not feasible for a small biz!!! In those 15 years have encountered countless glitches but god forbid ever call them glitches as in their mind the software is perfect. I could cite many examples but the reason I'm here now is because our file system is not displaying and there's another glitch with images and now and after a month they won't even respond to me. Lets back up to a few months ago when they stopped email hosting, it was supposed to be cut on a Friday but also they provided no notices as the day arrived so didn't even know it was for certain and never responded back about it. Instead they cut it that Thursday night and this was before the 4th of July, then had no support available until the following Tuesday and the changes for a new email service had to be done by them as of course there were glitches in the system... It's been 15 years of complete incompetence until you get to the top tech guys which would usually only happen when would get so pissed off and send a completely inappropriate message... and it goes all the way to \[SENSITIVE CONTENT\] who I copy on most issues so no doubt the all of this is just the culture of the biz. Anyone writing positive reviews has either been paid or just has not gotten deepen enough into their operations yet! Pros There is nothing to like with the service and support they offer! Cons Their software which certainly is not theirs based on how a lot of support seems to go through outside parties, horrible service going all the up to the president! Reason for choosing Shift4Shop because had access to customize the code Review Source KG Kim G. Owner Apparel & Fashion Used the software for: Less than 6 months ### "100% Awesome!!!!!" September 22, 2021 5.0 I was a little worried since I read some not so great reviews and I read about all the features that could be confusing. WELL.....I have to say that I have had absolutely NO issues what-so-ever. Customer Service has been AMAZING! I can chat with a rep any time day or night and someone ALWAYS answers my crazy questions. There have been 2 times they had to put in a ticket to get something resolved that they could not help me with through the chat, but it always gets done. I even called one day to speak to someone and the lady was so sweet and helpful. I am just blown away! And...wow, this program has so many amazing features. You could not ask for more. Super happy with Shift4Shop right now. I kinda just want to pinch myself and make sure this is for real. I am not a website builder and there are so many features to this, you can get overwhelmed a little.....but customer service through the chat is amazing and I have learned the features and I am enjoying seeing my website come together. GREAT job shift4shop, keep up the great work and keep supporting your customer service people....they are doing an amazing job!!!! Pros What I like most about the software is the fact that there are SO MANY OPTIONS! You can do almost anything with this software. I love the reward points system.....we were using something similar in a facebook group for a group of customers, but of course we had to write it all down and keep track. This program does it for you. AND......I was able to go into the settings and change the "reward points" wording to say "Queen Buck"......OMG.....that just made my day. This software is so customizable. Great job Shift4Shop! You guys ROCK!!!! Cons I would say the only con.....which is really not the fault of shift4shop, but the user......is there are so many features, you can get a little overwhelmed...but only at first. Once I got the hang of it....wow, it's amazing. Review Source LR Leslie R. VP MARKETING/SALES Printing Used the software for: 2+ years ### "robust platform experiencing declining customer service, increasing "glitches", increasing pricing" November 11, 2022 3.0 We stayed with Shift 4 Shop/3dcartstores due to the functionality of the platform. The cost used to be good and the customer service much better in the past. However, over the course of the last year we have been experiencing an uptick in "glitches" on their platform. You almost have to demand to speak to management and then when / if they get to you. My most current situation is that all of our products have incorrect captioning descriptions, i.e. a red shirt is captioned black, AND THERE is no correction as of now since putting in a ticket over 3 days ago. According to them, it seems to be a "global" issue affecting everyones site on the platforms. Pros We stayed with Shift 4 Shop/3dcartstores due to the functionality of the platform. The cost used to be good and the customer service much better in the past. Cons Increasing "glitches" either globally or domain specific. Long or no response from upper management on serious issues such as missing orders, description issues. etc. Review Source Stephen H. Used the software for: 1-2 years ### "Easy to use & great support" August 17, 2016 5.0 We wrote our own website prior to using 3dcart and when tablets & smart phones started to be a big chunk of the search & buying we had to do something. 3dcart's system is so much easier that writing code. You can have a product added within just a few minutes. The cost saving in time pays for it's self over and over again. Plus now it automatically adjusts for every size screen and type of device like the smart phones ect. Pros The program has just about everything we need and other stuff to grow into. The support people are great, they help us when needed and normally solve my issues and questions in a few hours or less. Cons They have changed over to a new platform last year but most of the knowledge base questions and answers are for the old platform. So the directions are misleading because stuff has moved around to different places on the site. They still allow use of the old platform and really should force customer's to use the new version and update the knowledgebase. Review Source VR Verified Reviewer Senior Vice President, Operations Business Supplies and Equipment Used the software for: 2+ years ### "#1 eCommerce Software" November 24, 2016 5.0 It is the ease of use which we at Ascend Tools really like. It is full of rich features like detail product listings (more than other platforms), SEO, optimization, integration with Google, ebay and others. Many modern and conventional templates; there is one for any kind of business. Almost unlimited number of payment gateways and many payment options; last one was Pay with Amazon in September 2016. Pros Integration with Google Sponsored product listing and upload. The customer support doesn't rest until they have answered your question. Cons 3dCart is open to new ideas and provides a web site to enter ideas too. But they are a bit slow in bringing in at least critical features. Review Source RJ Robert J. Business Owner Retail Used the software for: 2+ years ### "Excellent product" August 6, 2019 5.0 I have used 3dCart for my online store probably for more than 10 years now, and I have been completely satisfied with their program and with their customer service. Their software is easy to use and easy to learn. I had them set up the program for me when I first began and it is still working smoothly today. Pros ease of use, updates are automatically applied and are not done very often so there is no disruption, excellent service support, flexible program can be easily customized, competitive pricing, excellent tutorials, no coding skill is necessary for use, good communication from the company from Cons too many options for add ons for similar types of add on modules, a lot of space wasted on the screen (better now with the latest upgrade), finding photos in file manager is difficult Reason for choosing Shift4Shop I tried the free trials offered by competing products and found that the 3dCart software was the easiest to use and offered more features for the price than did their competitors Review Source VR Verified Reviewer Owner Arts and Crafts Used the software for: 2+ years ### "Overall, pretty good" August 7, 2019 4.0 Pros Good basic features for creating a website. Drag and drop and editing it pretty nice. Nice for small company Ecommerce site. Cons Lacking in more advanced features. Lacks sophisticated design and plugins like other platforms have. Review Source VR Verified Reviewer Digital Content Specialist Used the software for: 2+ years ### "A lot of glitches but it gets the job done" March 28, 2018 3.0 Pros The one thing I do like about this software is that they are constantly updating and adding features. Products are easy to add. Orders are easy to manage. Cons The constant updates do cause glitches within the system. Unfortunately, customer service isnt always instant. I also wish there was more fields on the product page to add additional information. Fraudwatch is usually hit or miss. Sometimes it helps, most of the time it doesn't. Review Source Silvanus O. Distributor Management System Administrator Dairy Used the software for: I used a free trial ### "3dCart does E\_commerse BETTER " February 16, 2019 5.0 3dcart is one of its kind, i can always recommend this app to everyone that cares to build an online presence for their business. You will never regret using 3dcart. everything you need to sell online is on 3dcart! Pros using 3dCart you have great opportunity and access to everything you need for creating a complete eCommerce website, online store and blog on a free of charge basis As an aspiring seller, you don't have to own a factory before you can begin selling products online. the dropshipping platform by 3dcart is awesome There is a top notch SEO on 3dcart that helps you optimize your website to be seen by more visitors and consequently convert more of them into paying customers within few minutes you can sign up and set up your account. then begin to customize it with the numerous tools already available on the platform to suite what you have in mind for your business Cons The liability to be bear by small/upcoming seller using the drop shipping avenue could be more strictly dealt with such that the seller don't have to go through a lot of rigor to settle dispute that has to do wit orders. Review Source DC David C. Owner Arts and Crafts Used the software for: 2+ years ### "What happened folks ?" March 30, 2022 2.0 Poor after 3dcart. . Firstly they are stopping the use of Smarter Mail a key ingredient of communication easily working with the web site (or did). Since the 8th March our site speeds under GT Metrix have gone from 1.5sec to 10.4 and last night 25 so we are dead in the water. S4S said possible server issue .. we'll migrate".. to date nothing, confirmed this morning, .. nothing. So in the next couple of weeks or so we'll move. Very sad.. but they still keep taking the money. I just don't understand why you would entertain receiving negative reviews for a clearly pointed out issue. Pros Generally under 3dcart they resolved any issues we had quickly. Cons Under 3dcart very little issues except technical coding that with our 20 odd years of building sites from scratch we overcame. Review Source VR Verified Reviewer Social Media Manager + Ecommerce + E-Blasts Retail Used the software for: 2+ years ### "3DCart E-Commerce " December 28, 2018 3.0 The website I manage has A LOT of products, and over 1,000 subcategories in some categories. 3Dcart handles this very well without too much of a lag. Products are very easy to add. Pros \-Easy to add products with details -Easy to apply products where they are needed on the website -Easy to customize for your website needs Cons \- Customer service takes forever - Some themes have scripts that are not easy to manipulate Review Source VR Verified Reviewer Success Adviser Professional Training & Coaching Used the software for: 6-12 months ### "the best ecommerce shopping cart software" July 30, 2019 5.0 Well-priced service with plenty of customization options and excellent customer support! Pros unparalleled customization options. Solid customer support. Lots of payment gateway options. Integration with Google Sponsored, ebay, etc. Cheaper than the competition. Most importantly, the ability to tag items with metadata and key words for SEO purposes. Cons There's a few small glitches. Returns of individual line items is not easy. Sometimes the username/password input seems to freeze up. Knowledge base still references old platform. But overall well worth it. Alternatives considered [Liftoff Commerce](https://www.capterra.com/p/168575/Liftoff-E-Commerce/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Shift4Shop pricing, services, and customer support Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) Better price and broader services Review Source VR Verified Reviewer Finance Internet Used the software for: 1-2 years ### "3dcart Shopping cart software with a wide array of plug ins" March 30, 2020 4.0 We run quite a few businesses online and with 3dcart we have been able to use the different templates for our different businesses. We can use different payment gateways with 3dcart so this is great. Pros This software has a variety of templates that one can use. If you are technically savvy you can also make use of various other plugins. We liked it because ir can easily be integrated to google products as well. Cons Customer service seems to be a bit slow but when you do get someone, you are rest assured your problem will be solved. Review Source Stan Y. Web Manager Publishing Used the software for: 2+ years ### "Works well, but feels clunky" October 30, 2018 3.0 I used this for a client who wanted to set up an ecommerce site who had selected it beforehand. It took a while to learn, but it did work well once I dug in and worked my way through the settings, parameters, and various things that needed to be set up and tweaked. Worked when when setting up single products but got harder when trying to upload big batches at once. Pros 3dCart has a ton of options and themes and flexibility. It offers tools both for the non-coder and the coder and an extensive CMS to cover almost every potential need of the do-it-yourself ecommerce vendor. Cons There are SO many options that I find it difficult to find the setting I need to adjust or edit. Online or email help is sporadic...but good when you can get it. Review Source Muddassar B. Retail Store Manager Apparel & Fashion Used the software for: 6-12 months ### "Build your Professional Online Store" May 18, 2021 5.0 I have a very professional experience with 3dcart because I have designed a professional online store using 3dcart. I really love that I can customize my store according to my requirements and it's fully secure. Pros 3dcart allows you to build your beautiful online store. You can select your choice of payments with real-time shipping. If you want to increase your sales conversions then 3dcart is the best option for you. You can easily manage products, orders, and customers. Cons I never found any problem with adding the products or managing my dashboard. Everything is easy to learn and use without any kind of issues. Review Source PP Patrick P. President Music Used the software for: 2+ years ### "Discontinued Email Support" May 21, 2022 2.0 Cons Stupidest decision in Cost Cutting these morons ever made by discontinung Smartermail for customers. Now we have to find a 3rd party to get Orders/Communications via email at additional cost. Worse yet the damn HOOPS we have to go thru to set that up with the 3rd Party provider is ridiculous. Sometimes in business "Cutting Costs" is "Cutting Your Own Throat". If we could get off this platform I would do it in a minute and we'll NEVER recommend them to anyone. Review Source Greg A. President and Designer Furniture Used the software for: 1-2 years ### "Took two years to get ecomm site up and running" September 20, 2017 4.0 For our needs this was the best. None of the big three do absolutely everything. Requires lots of time and repetition to learn all the tricks, this is a deep program, but we have it do a lot and have it very customized. Pros Most everything is customizable if you can figure out how. Cons You will constantly run into something it doesn't do such as percentage pricing on options, but none of them do it all. Review Source VR Verified Reviewer Founder & Digital Marketing Specialist Apparel & Fashion Used the software for: 2+ years ### "Great customer service" August 29, 2018 4.0 Overall solid trust worthy platform to build your ecommerce site with. Pros Easy to get ahold of custmer service when issues arrose. Cons Difficulties integrating with platforms such as facebook and instagram. Review Source Ed S. Web Designer/Developer/Small Business Tech Support Retail Used the software for: 1-2 years ### "Need to Sell Online? 3D Cart Makes it Happen!" November 16, 2018 5.0 Overall 3D Cart can take get your retail business online fast and efficiently. Pros 3D helped us get our online up and running fast. Their system is easy to use and had a great set of features. We literally had our store up and running in just days! When we needed a hand, they were there. Cons A few more design options would be a great addition. Review Source TK Tom K. Owner and General Manager Used the software for: 2+ years ### "I am amazed at how many good things 3D cart does." January 21, 2018 5.0 Pros It is feature rich. It does everything it should, and It even has modules that can be turned on that do even more. This is an excellent shopping cart and I now have three of them. Easy to use once you get the hang of it. Cons There are some things I would like to add, things I consider to be basic customizations, like the ability to add flat rate shipping at different rates per product. 3D Cart has for hire programmers to do it but for a steep price. I would like more affordable customizations. Review Source Carlos Adrián V. Used the software for: 6-12 months ### "I use this cart now only by the point of sale" January 16, 2018 5.0 Pros The software is good, but it is very difficult to integrate with other tools, I had to use zapier to be able to automate all my processes, but in general it has worked correctly Cons the addons are very expensive, it is difficult to develop something extra, the support by chat is not live, in reality they generate tickets and take a few hours to answer, you can not use your own SSL, it is necessary to buy one with them Review Source Dan D. CEO Design Used the software for: 2+ years ### "Terrible CMS with even worse support" November 23, 2020 1.0 terrible product, terrible service and support. There are so many better FREE options out there why chose this? Pros It seems simple to set up a storefront but if you need any customization, you will be paying through the nose! Cons Where do i start? Horrible to customize design, features, functions of their CMS. Very little developers in the US can even help. The customer service was one of the worst i have dealt with. Even adding additional sliders wind up costing $$$ which is free in Wordpress. Do not use. Review Source Similar Products Featured ## Related categories [Multi-Channel eCommerce](https://www.capterra.com/multi-channel-ecommerce-software/)[Shopping Cart](https://www.capterra.com/shopping-cart-software/)[eCommerce](https://www.capterra.com/ecommerce-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.