# SyteLine Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SyteLine the right Manufacturing solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143792/SyteLine/reviews --- SyteLine 3.8 (68) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of SyteLine Ease of use 3.6 Customer Service 3.7 ## Pros and Cons in Reviews JD Jake D Global Director of Parts and ServiceMachinery, 11 - 50 employeesUsed the software for: 6-12 months. “It has "some" inventory controls that are useful. and in theory it should help track orders, and keep your warehouse organized.“ February 17, 2026 JD Jake D Global Director of Parts and ServiceMachinery, 11 - 50 employeesUsed the software for: 6-12 months. “I could go on and on and on, but i just wasted a full ass day trying to load in 25 items to my inventory from my engineering department, and the damn thing still couldn't let me do that with any ease so tomorrow we get to look forward to pulling my whole team to manually enter pricing by hand.“ February 17, 2026 TA Turan A İnformation Technology Admin.Automotive, 501 - 1,000 employeesUsed the software for: More than 2 years. “Allowing any kind of data transfer and connection. And most importantly, the ease of copying Excel and all other text information in seconds.“ October 22, 2022 NT Nathan T GMMachinery, 51 - 200 employeesUsed the software for: More than 2 years. “Infor stated not there problem they don't take responsibility for a partners ability to do their job.“ July 25, 2022 KS Keith S VP of Strategic and Technological InitiativesConsumer Goods, 501 - 1,000 employeesUsed the software for: More than 2 years. “I loved the fact that it was deployed in the cloud. Where often times on-prem solutions don't grant you the freedom to access data outside of the organization's network, CSI made it possible for our teams all over the country to access the software without the use of a VPN connection. “ August 25, 2020 NT Nathan T GMMachinery, 51 - 200 employeesUsed the software for: More than 2 years. “The canned reports are at best atrocious.“ July 25, 2022 Cameron N Material PlannerFurniture, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I have learned a lot through INFOR Cloudsuite and it has been able to help me do my job successfully but I often find myself frustrated with how long it takes me to perform certain tasks which makes me less productive throughout the day.“ April 20, 2020 Cameron N Material PlannerFurniture, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The amount of time if takes to review each forms ultimately makes it less productive and more difficult to get things done on time and correctly.“ April 20, 2020 ## Showing most helpful reviews Showing 1-25 of 68 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brittany G. Cad Drafter / Checker Oil & Energy Used the software for: 1-2 years ### "A lot of training " September 12, 2018 4.0 Pros Flexible to customize- many were needed for my field and there’s rarely something that can’t be accomplished Cons A lot of training has to go into implementation. Not very intuitive. Extremely overwhelming, even well past implementation. Review Source Dennis C. Director of IT Automotive Used the software for: 2+ years ### "Syteline has given us more data and reporting capability than ever. That's a great thing!" June 29, 2018 4.0 Data, Reporting, Shipping accuracy, easier month-ends, better disaster recovery, real time inventory and sales data Pros The ease of use and personalization is my favorite thing about the software. Syteline/CSI is easy to learn and easy to tweak to fit your business needs. Cons There are areas of the system that are not designed for companies with high volume, low cost products. Many areas are designed for companies that have 5-10 line items on an order rather than an average of 50, with spikes of more than 300. This can lead to speed issues. Review Source FW Franc W. Operation Manager Medical Devices Used the software for: 6-12 months ### "SyteLine - great power, hard to lean, expensive to implement" January 7, 2025 3.0 A very powerful suite of apps/tools with a steep learning curve. Best suited for "traditional" business processes - manufacturing, inventory, etc. It's a lift to adapt it to more modern enterprises: post-IPO startups, biotech, Web services. Can be difficult to link certain data despite SyteLine having a DB foundation. Pros Very powerful suite of tools that serve broad range of business processes. Cons Steep leaning curve. Some legacy GUI steps make use clunky. Very expensive customization. Review Source GW Greg W. INFOR CloudSuite Industrial Specialist Machinery Used the software for: 2+ years ### "I am the on-site admin and have worked with Syteline/CSI for 20 years (version 4.0 through 9.02). " June 29, 2018 4.0 Customer satisfaction by delivery on time! Pros All aspects of the ERP environment have been considered. Perhaps the greatest asset of the tool is the APS functionality. Projecting accurate capable to ship dates to customers in a manufacturing environment is crucial. This tool exceeds all expectations! With accurate BOM, Routing and Inventory Control, the APS system precisely plans and executes for fast-paced environments to assure customer satisfaction. Developing and modifying existing reports is also a great asset to the software. Information that is needed is accessible and informative to make critical business decisions. Modifying the forms, reports and creating new objects is also straight forward. Cons The number of forms can become a bit overwhelming if simply fishing around. Having an on-site expert to help navigate and understand the tool is always best. Review Source VR Verified Reviewer Production Engineer Machinery Used the software for: 2+ years ### "CSI Power" December 10, 2019 5.0 This programmed has greatly increased our efficiency in creating jobs and tracking though our shop. there is still plenty of potential left to tap even after 7 years of having the program! Pros Using a database can be extremely complicated but CSI has streamlined the operations so it is easy to use and easy to teach. Cons Moving things on the job side is extremely difficult to do. You have to delete the job to move it. Moving things to different operations without unlinking would be extremely helpful. Review Source VR Verified Reviewer Material Planner Furniture Used the software for: 1-2 years ### "High Potential but not user friendly" April 20, 2020 3.0 My experience has been neutral. I have learned a lot through INFOR Cloudsuite and it has been able to help me do my job successfully but I often find myself frustrated with how long it takes me to perform certain tasks which makes me less productive throughout the day. I also find myself having to export data into excel more often than not. I would prefer to be able to work inside the software more. Pros There are many different forms you can access on this software to help you accomplish what you need to get done related to inventory management. It is great that you can export data onto excel files to review your data. It is also great how you can setup multiple sites for each location of your business. Cons The amount of time if takes to review each forms ultimately makes it less productive and more difficult to get things done on time and correctly. I also don't like how long it takes for forms inside the software to download which also reduces productivity. Review Source VR Verified Reviewer Gerente de Oficina de Administración de Proyectos (PMO Manager) Automotive Used the software for: 2+ years ### "One robust ERP" December 5, 2018 5.0 Good ERP, not great. The production planning needs a little tweak, but overall good. But be aware, you need tons of time just to get started. With so many features and configurations, not only the setup is slow, but also user training is quite a pain, maybe more than other ERPs (except for SAP). Pros Great for production, sales and inventory management Cons Not so good for finance, accounting or managing resources (people or machines). Review Source VR Verified Reviewer Chief Executive Officer Used the software for: 2+ years ### "Extremely robust system that can handle a lot of personalization. " July 3, 2018 4.0 Improved productivity. Ability to automate many functions. Pros We love the flexibility to change things around, add fields, program additional needs and we also love amount of functionality that exists out of the box. Cons It isn't super intuitive so the training took us longer than other systems and requires a lot of SOP's. Review Source VR Verified Reviewer Director of IT and Engineering services Machinery Used the software for: 2+ years ### "Causes as much work as it saves" June 17, 2019 4.0 Overall it works but to be efficient you need to automate transactions. Once everything is set up and the processes are in place it is OK Pros Workbenches make it easier to perform some functions but won't fit all company processes. Updates add needed functions Cons slow and requires a lot of transactions to do even simple things Review Source VR Verified Reviewer IT Systems Manager Machinery Used the software for: 2+ years ### "Working with SyteLine" April 23, 2019 4.0 Daily we realise that the system can do more for us. Allows us to peal back the layers so we can get rid of all different databases we have built up over many years. Pros The software is general logical, it fits together and does the job. Options, generally there is more than one way of doing thing. Lots of us make and buy large box's and sell small ones. the software lets you find a path to do this the way you want too. Cons It highlights the wholes in your data, generally most problems come down to problems with users and data. Patches and fix's, lots of small ones that and that need testing of lots of areas, would it work having a quarterly group update? Review Source JG Jared G. Vice President Wholesale Used the software for: 2+ years ### "Buyer Beware: Chose your Infor Reseller Wisely!" November 19, 2019 2.0 Infor might have a decent product but their support is as mentioned above pathetic. Furthermore they led us to a reseller (SENSITIVE CONTENT HIDDEN) who was completely incompetent with the specific software we needed (CSI Syteline / CPQ). I can write a novel about their shortcomings but here is the bottom line - they are a company that bills by the hour, NOT by progress. They DO NOT CARE about your success. My advise to anyone entertaining purchasing any piece of software as important as an ERP: Be sure to thoroughly vet the reseller that you'll be doing business with and make sure that they are willing to bill you by success and not by the hour. That means that you need to break down the entire implementation process into separate goals. Once a goal is complete and working then they can bill you. Pros Modern clean interface and was presented to us that it could resolve all of our issues that our current ERP had. (No one told us that a series of costly enhancements were required) Cons The amount of enhancements required to make the software work. The enhancements all add up and furthermore good luck when it comes time to upgrade. The support that you get from Infor directly is pathetic. Example: A fix was implemented in our system to address a major lag issue however the fix broke the paychecks printing module which lead to 3 plus weeks of Info technicians diagnosing the issue without ever fixing it. Review Source JE Jeff E. System Admin Health, Wellness and Fitness Used the software for: 2+ years ### "Syteline Review" September 23, 2020 5.0 Have been an Infor Customer for many years and a Syteline Customer for 4+ years and Customer Support has always been amazing Pros Very Customizable to meet our needs and GREAT Customer Support. Ease of use in transitioning from old software. Cons As is with most out of the box software, requires some customizations and some of the financial features are not as robust Reason for choosing SyteLine The overall ability to customize the software Review Source YR Yvonne R. Human Resources Human Resources Used the software for: 2+ years ### "ERP Syteline" December 16, 2018 4.0 We used it company wide for purchasing, production, sales and HR & payroll. We also had to run it with ADP for the payroll function which was a little disappointing but in every other area it was sufficient for all of our needs. Pros Once the data is entered company-wide it is super easy to manipulate and run reports. The line by line views disappointing it easy to see multiple entries at the same time. Cons Entering the data in the first place can be a little cumbersome as the information doesn't populate to multiple points (Don't know if its possible to program it?). Review Source KS Keith S. VP of Strategic and Technological Initiatives Consumer Goods Used the software for: 2+ years ### "CSI put our company on a new level" August 25, 2020 4.0 CSI helped get us to the point where we could automate business processes on the shop floor and in the warehouse. Pros I loved the fact that it was deployed in the cloud. Where often times on-prem solutions don't grant you the freedom to access data outside of the organization's network, CSI made it possible for our teams all over the country to access the software without the use of a VPN connection. Mongoose is also a huge differentiating factor. Having the ability to quickly personalize modules and forms gives us an edge over other competitors who use solutions that don't offer that freedom so easily. Cons Our corporate office uses SAP for their financials. Linking to SAP proved difficult but possible. Reason for choosing SyteLine Mongoose, the AWS cloud hosting option, support staff and long-term goal sharing. Review Source SE Scott E. Vice President - Information Technology Oil & Energy Used the software for: 1-2 years ### "Infor CloudSuite Industrial" June 21, 2019 5.0 CSI has allowed us to consolidate business processes throughout our entire organization. Pros The Configure Price Quote tools are excellent! They provide all the functionality required for our customers to configure specific, unique products to their specifications. Cons The development environment has taken some time to become familiar with. It is different from the legacy systems previously used. Once understood, it has become more a powerful tool for us. Review Source LS Lisa S. Inventory Manager Oil & Energy Used the software for: 2+ years ### "I have been using SyteLine for over four years and I learn something new nearly every day. " June 29, 2018 4.0 Pros The thing that I like the most about SyteLine is how much visibility I have to our Inventory and Work in Progress accounts. I like that the more you use it, the more you learn and with some guidance you can quickly navigate your day. Cons The thing that I like the least about Syteline is the Customer Support from Infor. Thankfully our company now works with Logic Data and we are no longer at the mercy of Infor's sub-par service. Review Source JH Jean H. Vice-President Dairy Used the software for: 2+ years ### "Infor CSI" July 17, 2020 5.0 Pros Flexibility in customization, depth of functionality Cons Standard report layout do not make for clear report Review Source sD stephanie D. Accountant Oil & Energy Used the software for: 1-2 years ### "I am an accountant with 45 years of experience which started by doing everyting with nothing but a pen, pencil and a calculator. Almost 2 years into this horrible excuse of accounting software I have ever used." May 24, 2018 1.0 DO NOT EVER BUY THIS SOFTWARE.... ONE OF THEIR FOUNDERS WAS HERE AND SAW THAT A FORM ONLY SHOWED 10 LINES WHEN THERE ARE 500 AND 3/4 OF THE SCREEN IS JUST WHITE. THAT IS RAMPID ON ALMOST EVERY FORM. WASTED SPACE, TOO MANY POP UP WINDOWS YOU MUST CLICK ON "OK" WE LAUGH ABOUT HOW YOU HAVE TO FIX THE FIX THAT YOU WANTED TO FIX THE ORIGINAL ERROR. NOT ONE PERSON OUT OF 50 HAS ANYTHING GOOD TO SAY ABOUT THE SOFTWARE. IT IS SO STUPID THAT IS DOES SOME OF THE THINGS THAT IT DOES. I COULD GO ON AND ON AND ON. Pros you can download some lists like AR Posted Transaction Detail into an excel spreadsheet. That's all that I can think Cons it was not designed by an accountant, 4 pop ups to click ok just to post a journal entry. I hate everyday I have to come to work and mess with this hideous software. Review Source BP Brian P. VP - Business Development Transportation/Trucking/Railroad Used the software for: 1-2 years ### "INFOR Inventory Management" December 11, 2017 5.0 Pros INFOR is very user-friendly and reminders you if you missed a step or information if you mistype. Cons It does not report cycle count variances in real time... It must be figured out manually and adjusted. Review Source JM Jeremy M. Inventory Analyst Food Production Used the software for: 2+ years ### "Time to Upgrade" April 3, 2017 3.0 Currently using version 9, interested to see what we can do to upgrade. Current functionality is limited to our finished goods, need to integrate with ingredients, WIP, and packaging. Pros Cloud based Cons Expensive Review Source RS Robert S. Executive Director Used the software for: 2+ years ### "Infor ERP, great for most businesses" March 20, 2018 5.0 Pros I really like where Infor has taken their ERP product. It relatively easy to implement, configure, customize, etc. Generally speaking it is not too complicated to integrate bar code scanners, etc. In other words, the software is not the bottle neck for the implementation process, it is the end client's processes. The Infor cloud product is also pretty good Cons As with any ERP software, you need some implementation help otherwise the project will go nowhere. Do your homework! Review Source ST Shane T. Project / Engineering Used the software for: Less than 6 months ### "User interface is not intuitive and quirky. The software is very slow to save or search anything." August 3, 2017 2.0 Pros It accomplishes the task of centralizing time and material cost for a project. Cons Terrible user interface and quirky behavior. It is also very slow. It has added significant time to accomplish the simple task of generating a PO Review Source JD Jake D. Global Director of Parts and Service Machinery Used the software for: 6-12 months ### "Avoid at all COSTS!" February 17, 2026 1.0 awful. I desperately want to throw this whole thing out and just pay a kid a quarter of what we already paid to give us an actual useful piece of software. Pros It has "some" inventory controls that are useful. and in theory it should help track orders, and keep your warehouse organized. Cons Truly everything about this software is garbage. I have never in my life had to experience such a frustrating implementation. and what's worse is that this whole thing takes easily 10x the effort and time than if we were just manually tracking things through an access database or even a =just a series of excel files. literally the smallest task of shipping an order involves over 200 steps and at any point if something is just a little off your whole warehouse comes to a crashing hault. do you want to insert more than 1 part at a time? Too bad you now need a convoluted system of excel sheets that must be exactly right in order to do so. Do you need to adjust pricing for more than 1 item? Tough, expect you and three coworkers to spend the next 3 full days fighting the system to manually enter all 1,000 lines manually. Search? OMG you must be joking! there is no real fuzzy search. instead you need to \* ITEM\* and maybe it will pop up or you need to go to a different window entirely to search for it where you still need to \* what you are looking for. RMA process? don't even bother. what little it does is useless. Lot track? it does but how it works is a mystery to even the implementors. I could go on and on and on, but i just wasted a full ass day trying to load in 25 items to my inventory from my engineering department, and the damn thing still couldn't let me do that with any ease so tomorrow we get to look forward to pulling my whole team to manually enter pricing by hand. Review Source CM Charles M. System Administrator Telecommunications Used the software for: 2+ years ### "Not for Rapid Production facilities or Users with a large shipping base (Admin of 9.01.01)" August 7, 2019 3.0 I can see the potential for manufacturers that build widgets with 6-8 week leads, but for anyone that builds any product and ships out the door in 10 days or less, stay away. There are a lot of cool things we can't utilize because of our business model, but that's on us. Rather the CFO who set us up to fail (he's no longer here). If you have the program development power and really want to take full control of Production Job moves and material transactions. The Data collection tables are a gods send. If your in this boat a lot of the other challenges you will face with CSI can easily be over come. It does require someone with strong programming skills and an understanding of table structures for custom reporting, and advanced form design though. CSI uses pages called forms and when opening a form from within another form it creates what is called a linked form. If you modify the linked form or it's corresponding grid, it will mess up the form completely. This is where some users get tripped up, they'll modify a grid to make the most used information at the beginning, but when they go back to that form it's broken. CSI requires the form to be modified with out being linked to another form. this is a big complaint. Infor can't make up their mind when it comes to reporting, with the newest version all reports are built in mongoose, but before that it was SSRS, and before that is was SSRS, and Crystal reporting, and before that just crystal reporting. Pros The Data Collections feature is by far the best experience. This module let us build our own job / job material transaction module outside of CSI. we populate the tables with the required data, and CSI does the rest. Contrary to other options I find the accounting side built really well (minus reporting) this sucks everywhere), They do have a custom built Office integration module, which makes detailed accounting analysis and customer report building so simple and easy, this makes up for poor reporting design. Our Controller is really happy with the accounting side minus stock reporting. Cons Reporting out right sucks. System Administration requires a lot of hours of trial and error. Not all tables update or stay current automatically. an example would be Qty's allocated to Production. This number in the inventory screen can reflect outdated information and requires an utility to be ran to bring the information up to date. There is no guide as to what fields need to have a utility run, and each field that requires this has it's own utility to correct it. There are 5 we have set to auto run daily just for inventory and time phased. Error messages are vague at best, the help index is outdated or doesn't give you all the details, or definitions for terms or fields. Patches are really updates. If there is a known issue you encounter, you need to be really carefully about the patch required to fix it. They don't use patching as a means to correct the issue you have, but as a means to patch and enhance other modules as well. There are a lot of bugs in the web platform for 9.01 we do not have access to upload documents when creating notes, this is a known bug but requires a full tool set update on the mongoose framework, which would require us to update to a never version of CSI as well. Customer and Vendor Item Cross References are poorly designed. It makes doing mass updates at contract renewals impossible. I have to pragmatically update the cross references and new expiration dates. Reason for choosing SyteLine transition from Progress DB to a SQL DB with same DB and table structure. it made the upgrade easier, but not really IMO. Review Source JF Jordan F. Quality and Manufacturing Engineering Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Sold as Effective Software but Falls Short" July 30, 2018 1.0 I've implemented ERP systems in highly functioning environments and used other systems on a regular basis, so I consider myself competent in understanding what I would consider basic quality. This review in part originates from frustration that my company and I face but also in hopes that a reader out there can learn more of the struggles we encountered with this ERP system. I can't imagine a situation in which this software would provide an improvement for a business even remotely similar to ours. Often, people want to eliminate an old ERP system thinking that there's something better, but in my experience, newer doesn't often translate to better. The grass is always greener on the other side. Pros It's nice that the average user can pull data without too much training, and even turn them into dashboards that usually work. The UI also looks modern and is generally aesthetically pleasing. One of their consultants that helped us set it up was incredibly smart - but I think that helped mask what a poor deal we were getting with this software. Cons It's the slowest ERP system I've used by far - they recommended we upgrade our server, but we later discovered that that was not the cause, the slowness was purely in the design. Simple tasks like deleting a job order can result in dozens of popup windows that provide useless information. Order information, available on a one screen view in SAP, may be spread out over up to 5 different forms that are slow and cumbersome to navigate between (just clicking on a different module results in a delay). Their provided warehouse management system is an abomination that is so cumbersome and non-intuitive that we've gone back to doing everything by paper (not Syteline generated paper of course - any update would cost thousands and be null when they roll out the next update). Infor Syteline was not designed to cooperate with a configurator, but they sold it to us linked to one anyway. As a result, many of the modules we paid for are useless or counterproductive. The amount of transactions we are now required to do is a logarithmic increase from what it was with our previous system - to the point that we've added headcount to merely satisfy the system without doing anything real time to reap the benefit. They sold us an error detection feature - but this feature identifies an error and places a small popup on a screen (which our operators will not often notice because they scan so often) but allow the user to continue anyway. In general, there are no other features that I'm aware of that perform error detection in manufacturing like a normal, acceptable ERP system should. There are situations where Infor will automatically generate an incorrect lot - causing variances, thus requiring us to be extra diligent with every transaction. They sold that we would be easily able to retrieve drawings, but later found that there were substantial IT hurdles to jump over to make it available, and when it was, it required so many clicks that none of our operators would voluntarily review the drawings. There are 3 places to store documents, all of which are slow, and it's difficult to drive consistency because each has a necessary place in certain modules. There is a very steep learning curve because many of the modules are not arranged in an intuitive way and often have names that are not helpful to the general workforce that uses it (eg "Unposted Job Transactions"). In some cases, it will allow you to start making updates to something, and when you try to save it, tell you that you can't save it because the record is deadlocked or something. Then, when you try to delete your work or undo what you did to start over, it won't allow you to do that either, requiring you to force close the system. Most forms have a form view on the right and a data view of all of the records on the left - the data view side tends to hide the most valuable information far to the right, which requires sometimes minutes of scrolling. You can reset your column locations to make these more accessible, but it's periodically reset. To add a cherry on top, every week or so, one of my modules will garble and make a majority of the data hidden and the buttons inaccessible. This requires IT to intervene, for many employees, on a regular basis, to combat this ridiculous glitch. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.