# Page 2 | SyteLine Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is SyteLine the right Production Scheduling solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143792/SyteLine/reviews --- SyteLine 3.8 (68) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 2 - Reviews of SyteLine ## Showing most helpful reviews Showing 26-50 of 68 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer SyteLine Administrator/Analyst Plastics Used the software for: 2+ years ### "CloudSuite Industrial (SyteLine) Review" October 22, 2019 4.0 We are able to track financials, costs of manufacturing and purchasing, as well as keep track and do great reporting where necessary! Pros This software is the core of our business. We use it for all aspects from customer creation, order entry, to manufacturing and A/P. I like the fact that it is multifaceted in that way. We use it to the fullest benefit possible in my opinion. When add-on applications are purchased we can use them in a way that seem seamless to users using the product. Cons The thing I like least about SyteLine in our environment is the speed. We are on a version that is not the fastest. It is also a huge undertaking to upgrade to a newer version when necessary. Because we use it so widely where I work, it requires many resources and time! Alternatives considered [Plex Smart Manufacturing Platform](https://www.capterra.com/p/81953/The-Plex-Manufacturing-Cloud/)[Kinetic](https://www.capterra.com/p/249741/Kinetic/) Reason for choosing SyteLine We were already on a version of Syteline and have many modifications to meet our business needs. The cost was logical to only upgrade vs switch to a whole new system. In addition, all of the other ERP's we tried ultimately do about the same things, but we would have had to relearn and re-implement all aspects. It was easiest to stick with SyteLine. Review Source AC Araminta C. Finance Director Building Materials Used the software for: 2+ years ### "CSI v10" August 13, 2020 4.0 Overall our users were all extremely positive about transitioning from SAP to CSI. CSI is extremely user friendly. We are delighted to be in the Cloud and are looking forward to leveraging more of the add-on modules that are now included with the core product including the Infor Document Management system and the bar coding functionality. Pros We have never regretted the decision we took in 2012 to opt for a cloud based service. Not having servers or other hardware on site removes complexity and reduces overall cost of ownership. Infor manages all our data security, backups and the associated maintenance and monthly update patches. We love the fact that all of the forms are intuitive and export easily to Excel. Users needed very little training on this software. Cons Earlier versions of the software (pre 9.10) did not have an adequate reporting toolset to personalise Form reports such as invoices, supplier statements, Accounts Receivable reports etc. This has now largely been fixed with the introduction of Mongoose 10 although further development of this toolset is needed to improve the ease of personalising reports. Furthermore it would be good to have the option to export reports into Excel rather than just having them as a pdf. Reason for choosing SyteLine Key factors in this decision were value for money and speed of implementation. We also liked the flexibility and ease of personalisation that comes with CSI. Review Source NT Nathan T. GM Machinery Used the software for: 2+ years ### "Unfinished software, similar to bolting lots of modules together that lack synergy" July 25, 2022 1.0 Bad, The given partner was not capable of taking the company to go live. Once the complaint was brought to Infor and we discovered the partner had failed many implementations. Infor stated not there problem they don't take responsibility for a partners ability to do their job. Pros You can export to excel, this will be required as most the reports or information is not there. Cons Limited features very limited. Cannot track efficiency, productivity, shipping. The canned reports are at best atrocious. What is standard on many features just do not exist on this platform. Something as simple as what's my daily shipping by customer is a special report waiting 1 year for it. Efficiency is not reportable. You will need to be good with Excel and learn how to export everything and make your own reports. On a plus they will make custom forms but it comes at great expense. Alternatives considered [Aptean Discrete Manufacturing ERP Made2Manage Edition](https://www.capterra.com/p/212403/Made2Manage-ERP/) Reason for choosing SyteLine We where lied to about the abilities and over sold Review Source Response from Infor August 12, 2022 Nathan, We are very concerned with you experience with SyteLine and would be happy to help you resolve the issues you've described. We have many machine manufacturers using SyteLine successfully. Would you be willing to have a conversation to discuss your experience and possible resolutions? Best Regards, Mark Feldhamer, President LogicData TA Turan A. İnformation Technology Admin. Automotive Used the software for: 2+ years ### "Is it the solution? SyteLine !" October 22, 2022 5.0 Pros Before meeting with İnfor ( SyteLine ), all processes were followed manually. Document management, stock operations, production management, inventory, production processes are independent and dispersed. He gathered all these processes in a single point in a short time and turned them into the basic building blocks of an up-to-date structure.\* A more accurate stock management\*Ease of document management and distribution\* Order processing and tracking\* Shortening and easy management of production processes with APS\* Integrated the sub-parts and supplier, sales and purchasing departments.\* Inventory management up-to-date and dynamic\* Allowing any kind of data transfer and connection.And most importantly, the ease of copying Excel and all other text information in seconds. It is the ease of data transfer that makes it unique from its competitors. Cons The resource consumption is quite high and it should improve itself more on the accounting side. Review Source MO Marc O. Director of Operations Used the software for: 2+ years ### "excellent experience with Infor & LogicData from selection thru installation. " July 18, 2018 5.0 Pros Syteline was the best choice because of its excellent fit with low-volume / hi-mix manufacturing, adaptability to lean processes, ease of customizing forms & fields, hi performance material planning and support for a hierarchy of more than 1,000 product variations in 5 primary categories and more than 15 individual product codes (sub-categories). We assemble and test a wide variety of power conversion products (AC to DC is typical) ranging in size from a shoebox to a refrigerator. Production lines average as few as 1 unit a week, to as many as 300 units per week. We build to order, with no finished goods for sale. We can build and ship smaller products as fast as the same day, and larger products in 2-3 business days. Work in process moves so quickly that it doesn't make sense to track it. We backflush the parts when product assembly and test is complete. Our inventory turns range from 6-10 turns per year on lower volume products and 20-25 turns for the highest volume products. Our primary suppliers receive a weekly forecast (custom report derived from material planning data) for the parts they produce. 90% of our material dollars are managed by email based kanbans with 3-5 business day re-supply lead times being typical. This package should be a top candidate for any low-volume / hi-mix, or complex product manufacturing operation. Cons We initially installed the PaceJet shipping module. It was too complicated, hard to support, and not a good fit for us. We ultimately replaced it with another shipping software package. Would like to see a standard backflushing module that is compatible with average costing that accommodates serialized components. Review Source EH ELIZABETH H. System Admin Consumer Goods Used the software for: 2+ years ### "CloudSuite Industrial - helping us make better decisions every day" August 19, 2020 5.0 Pros Easy navigation and access to data by Users so they can work independently without System Admin help. We are multi-tenant cloud - monthly software uplifts keep us current without major version upgrades. Cons Integration with our business processes was easy as the system was designed in a manner that mostly aligned with our processes. And where it wasn't we either changed processes or we used built in functionality to modify CSI to work closer to our needs. Documentation (help) is sometimes not complete and, therefore, not helpful. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Kinetic](https://www.capterra.com/p/249741/Kinetic/) Reason for choosing SyteLine We liked the ease of use, the in-house sales team inspired confidence, the available transition process from Fourth Shift and Infor's solid financial/ownership structure. Review Source GA Gabe A. Supplier Quality Engineer Military Used the software for: 1-2 years ### "Syteline is an effective software to manage inventory, production and demand" May 12, 2022 4.0 Working with other systems, I have taken for granted the ability to have a good inventory, purchasing and manufacturing system to track product through. Syteline is much better than home grown access databases and is on par with SAP Pros Syteline is an effective web based tool to manage inventory, drive demand and track material through production all they way to shipments. Cons Syteline does not have the ability to manage well the more nuanced parts of business such as nonconformance's (NCRs), engineering changes (ECNs), process reviews, deviations, supplier relations (PO or Quality issues) Review Source BD Bob D. Database Administrator Machinery Used the software for: 2+ years ### "Really good software for Design to order / Manufacture to order equipment companies" April 18, 2019 4.0 Overall, this is really good software for a mid-size company. I have worked at 5 companies that have used this software, from a small consumer goods company to a large vehicle manufacturing company. The software does what it is supposed to do and generally works well. When running multi-sites, it is important that the databases are set up the same for all sites so that information can be transferred between sites to reduce the amount of work required. Occasionally people will not put in the correct parameters (or none at all) when generating reports or paperwork and the system just runs, generating for all items in the system. Safety checks (ie that allowed the administrator to set limits on what will run at one time) would be really helpful to prevent the system from running wide open and creating a lot of data that needs to be purged or re-entered. Pros Lots of features, designed for the metal processing industry, able to handle lots of complexity, easy to create custom reports and to make customisations to suit the company requirements. Cons Not as flexible as it could be. We have had a number of issues where we have had to dramatically change our processes to suite SyteLine instead of being able to get SyteLine to handle our processes as they are without having to spend a lot of money on add-ons. Some processes require a lot of manual processes (ie accounts payable), especially when dealing with multiple currencies. Review Source VR Verified Reviewer Director of IT Automotive Used the software for: 2+ years ### "CSI Helps Us Achieve Our Goals" December 4, 2019 4.0 We are able to have real-time inventory and financial tracking that was not possible before. The flexibility of the events system allows us to handle any problem or need our users propose. Pros I like the ease of personalization and the flexibility of the software out of the box. Cons Sometimes Infor releases software before it's really ready for production use. Alternatives considered [Kinetic](https://www.capterra.com/p/249741/Kinetic/)[JD Edwards EnterpriseOne](https://www.capterra.com/p/212037/JD-Edwards-EnterpriseOne/) Reason for choosing SyteLine It seemed to be the perfect fit. It was a more robust solution than Epicor, but not as complex and cumbersome as JD Edwards. Review Source MB Mike B. Customer Service Manager, SIOP Machinery Used the software for: 2+ years ### "CSI V10" August 25, 2020 3.0 We have reduced inventory levels by implementing lean practices by using APS. Our on time performance to our customers is improving and our proactive service we can provide to customers is solid. The proactive services include: providing promises we can keep at the time of order, letting them know well in advance that we are going to be late before we are late, and working with customers to resolve long lead time purchase items. Pros It is a feature rich, data rich, transparent operating system. Our system is setup as a multi-site globally planned system. This allows sales to see from the top down through the entire supply chain. Cons For a company that has a system that relays heavily on customization's, it will be a hard transition to define new business processes to adapt to the CSI processes. CSI customization's are possible but not desired. With CSI in cloud, you may not get any customization's. Reason for choosing SyteLine Cost vs value Review Source Steve M. IT Director Used the software for: 2+ years ### "Alexander Mfg. has been using Syteline to run our business for 19 years. It is a great fit for us." June 29, 2018 5.0 A very stable business system with great support. Pros This ERP system does everything we need from Customer Service to Supply Chain Management. The user interface is very intuitive, new users get up to speed quickly. The financials have great integration with Excel so our CFO has his financials setup to run easily and changes to them are simple. We are also using the CRM module that comes with the system. It is pretty good, but we are looking at purchasing their full featured CRM. Overall a very good business system. Cons Modifications to reports are a bit tough without having a SSRS expert in house. LogicData takes care of any needs in that area for us. Review Source RE Ralph E. Systems Administrator Mechanical or Industrial Engineering Used the software for: 2+ years ### "In the middle of moving from Syteline6 to Syteline9..." March 8, 2019 4.0 We have used Syteline (and before that, Symix) for over 20 years. Going to Syteline 9 was a no-brainer since we were promised "zero data loss" migrating from SL6 to SL9, and that appears to be true, as far as is reasonable to expect. Pros I like the SQL Server database back-end, it's easy to work with. The "Filter In Place" search capability is super-powerful and can easily act as a basic ad-hoc reporting tool. Cons The Syteline9 Dataviews, while they are a neat idea, are not easy to create or modify -- the "IDO"s or Intelligent Data Objects (basically form-based interfaces to underlying tables and queries) are difficult to work with. Infor needs to create a true "drag-and-drop/click-and-drag to relate" interface. As it stands, it looks to be years before I become expert at creating or manipulating Dataviews in their current form. Honestly, it's easier to create an MS Access front-end that links directly to Syteline's back-end database tables, it's much easier to link tables and create custom queries. Review Source Benjamin H. IT Developer Automotive Used the software for: 2+ years ### "Customizable " July 26, 2019 5.0 Pros The thing I like most about this software is that there is no black box. With enough digging, you can always figure out how things are working. This also means that you can modify almost anything in this software. It is also extremely powerful to create your own user "applications" within it. It is great to work with. Cons From a development standpoint, the learning curve is steep. Many things you have to figure out on your own so it definitely depends on trial and error. But the good thing about that is that once you have figured it out you won't forget it. Review Source JC JUAN C. Executive Vicepresident Glass, Ceramics & Concrete Used the software for: 2+ years ### "Digital Transformation with Infor CloudSuite Industrial (Syteline) ERP" September 24, 2019 5.0 SyteLine allow us to provide an abundance of manufacturing efficiency enhancements. Excellent product! Pros Moldes Medellin Ltda, a division of Ross International, uses a parametric approach to standardize, digitalize and automatically centralize Product Design data from the CAD and Quality Control Records in the SyteLine SQL Database building a very powerful and very well structured database to later automate and simplify: Design Parameters Validation, Scheduling, BOM, Pricing, CNC and CMM Programming, pre-felling Shop Floor Forms, processing Quality Control Data and automatically produce and distribute (via email) SPC reports to customers. It is a digital transformation that brought unprecedented levels of efficiency, but also changed our mindset, fostered further automation and created a virtuous cycle of improvements, that now might bring new business opportunities and sources of revenue. Cons I can't really think of anything negative related to SyteLine. Review Source TS Tim S. Manager Logistics and Supply Chain Used the software for: 2+ years ### "A big commitment, but worth it" September 26, 2019 4.0 We ran the organization across several production plants and sales offices in three countries. I was concerned in the early days that Syteline was a mistake, but this turned around quickly as I learned the ropes and saw how powerful it was. The business was able to utilize resources in an unimagined way, and the analytics and reports helped identify new opportunities and issues that had not previously been considered. Pros The ability of this software to handle large organizational needs, integrate across departments, and produce quality reports is among the best I've seen. I had no crashes or glitches, and it ran fast and smooth in real time. Cons The learning curve is dramatic, and requires a lot of commitment from staff and management to get new employees up and running. Integration with other software, even basics like Excel, was questionable and difficult. Review Source ML Mike L. CIO Transportation/Trucking/Railroad Used the software for: 2+ years ### "Long time User" May 2, 2019 5.0 Pros The extensibility provided by the Mongoose toolset allows us to add simple and even complex functionality with zero impact on patching and upgrading. The included functionality is broad, and fits our metal fabrication business very well. The ability to filter data on forms gives the users quick access to just the dataset they need, avoiding IT requests. We really like the Dataview tool for displaying and exporting data without going through the extra steps for running traditional reports. The APS planning engine is terrific. Cons We have an on premise installation, and performance at remote sites across the WAN is slower than the site closest to the data center. The built in Financial Reporting tool is very basic. A/P and A/R could use some additional functionality. Review Source Christine E. Demand Forecaster Logistics and Supply Chain Used the software for: 2+ years ### "Easy Interface" December 8, 2019 4.0 I have used Syteline for over 9 years and gone through a couple of minor upgrades. The newest upgrade is in process and will take us into a friendlier format with icons. Pros Syteline is a user friendly ERP solution with a good interface. The forms are self explanatory and easy to use. Cons Syteline is an ERP solution that isn't easy to customize, so you need a consultant available to assist in customizations. Review Source MITCHELL P. Production Engineer Machinery Used the software for: 2+ years ### "Solid ERP" October 16, 2018 5.0 Pros My job is to maintain the parts database for my company, and s/l is an integral part of keeping everything strait. It is simple to navigate through the different screens and robust when following through revisions to apply the proper amount t of material to. Job. Cons It has a learning curve that's very steep, you can get lost in the many windows you need open. Review Source Reyner F. Business Development Manager Used the software for: 1-2 years ### "Such a bad investment for our SME company" January 3, 2018 1.0 Only a normal benefit you get from buying a cheap software such as accounting, purchasing, and sales administration. While the point we invest in this kind of product are for productivity and efficiency. Pros Marketing is good, maybe it might be good for mass production company, but for job order based company, the function, flexibility and etc it doesn't work Cons Software has not running in live situation almost 1-2 years training, adjustment, problem solving, and etc. With this software price, its been the worst investment that our company made. Review Source JS Jeff S. Applications Development Manager Machinery Used the software for: 2+ years ### "Nortek " December 30, 2020 3.0 Pros online interactive help features, documentation implementation occurred prior to manufacturing startup. still merging actual manufacturing process flows to system process flows Cons login features; mingle, versus smart client. separate user IDs to maintain with CSI and Factory track Review Source HK Heather K. IT Manager Consumer Goods Used the software for: 1-2 years ### "From QuickBooks to Syteline. How did we ever live without it?!" October 17, 2018 4.0 We have had a great experience overall. We went from QuickBooks to Syteline and the benefits are immeasurable. We gained a warehouse management system with Factory Track (owned by Infor and integrated with Syteline). We gained a true inventory and resource planning system. We gained a system where everyone is looking at the same information and communication has improved. We have been live on Syteline for close to 2 years and I'm not sure how we functioned without it. Pros There is a lot to love about this software. Data loading is very easy with the Excel import. You can also export to Excel to manipulate data. Dataviews and Workbench Suite is a nice tool. We also could tell that Infor listens to customer feedback and develops the software based on that feedback which is a huge plus. Cons It is a little clunky when navigating forms. For instance, you have Customers, Customer Orders, & Customer Order Lines and you might need to access all 3 for a customer interaction. Review Source CL Cindy L. ERP Systems Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "CSI Review" April 18, 2019 5.0 I have had a great experience with Infor. My Infor representative calls me on a regular basis to see if I need anything or if I have any problems that she can help with. Pros One of the items that I like most about the software is that it is user friendly. I also love the education part of the Infor package Cons I am almost forced to customize because my team has specific needs. While I understand no software can meet all the needs of thousands of users, it is cumbersome when you have customizations when you upgrade. Review Source BH Bill H. Business Systems Analysts Aviation & Aerospace Used the software for: 2+ years ### "Syteline (CSI) for us" September 25, 2019 4.0 We are moving all aspects of the business from manual processes to functions within Syteline Pros The overall product delivers in all aspects of the business and can be used without significant customization Cons (regarding our implementation only) - since we are on an older release (but moving to CSI10 shortly), the 8.x releases are somewhat confusing in the UX and somewhat slower in terms of performance. We expect both of these shortcomings to be resolved in the near term after moving to CSI10W Review Source ME Mark E. CIO Aviation & Aerospace Used the software for: 2+ years ### "SyteLine is complete package from accounting to manufacturing helping us to be more efficient." July 20, 2018 4.0 Efficiency, reports, automated processes, multisite. Easy to use and to go between. Easy learning curve. Pros We like the planning and scheduling functionality in SyteLine. We have hundreds of thousands of BOM's 5 or 6 levels deep and visibility on the lower levels was a problem before SyteLine. We like the automated reports function and the fact it's on SQL so we can integrate it with other programs. Cons Shipping and packing program leaves much to be desired. We also have to use 3rd party software for Shop Floor Operations and document control. BI is very weak and could have better functionality. Review Source RK Rachel K. Sales & Marketing Coordinator Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Gets the job done" July 13, 2017 3.0 I wish it had the option to integrate with our CRM system to get a better idea of sales for specific customers. Pros Customizable for specific business functions Allows for PDF outputs within the software Security levels help to keep employees working within their designated sectors Cons Interface could use an update System can be slow at times depending on how many users (sales reports may take all day) Review Source Talk to a Capterra advisor for free and get results within 15 minutes.